Idea, Solution, Result. Q Dispatch

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2 Q Dispatch Q Dispatch is a field service management software. Q Dispatch was developed to solve common business management problems that everyone in the service industry faces. One problem is that you can only be in one place at a time. Another problem is the overwhelming amount of paperwork that must be managed. When you are trying to run a service business these problems constantly slow you down and limit your productivity. Online service management is the most efficient way to control your business and Q Dispatch is the best online service management system. Q Dispatch s online service management system gives you control of all your appointments, services, employees, customer information, finances, inventory and more. You will be able to view all of your job sites and their activity in real time with this service management tool. Q Dispatch also keeps track of your paperwork and makes it easy to review detailed reports that can be generated for you automatically. This online service management system will allow you great flexibility and control, producing a custom fit for your business. When it comes to managing multiple services at once, Q Dispatch is the best system for the industry. Idea, Solution, Result Companies everywhere are constantly trying to improve their efficiency without sacrificing the quality of their services. The problem is that most business management tools are too generic to fit all of their specific needs. Imagine if you could easily control all aspects of your business with an organized system tailored to meet the demands of your daily operations. With Q Dispatch s flexible business management tools you will communicate more effectively with employees and clients while spending less time managing reports. Q Dispatch improves the overall efficiency of your business by integrating everything into one comprehensive management system. As a more efficient business you can take on more work without sacrificing quality of service, thus achieving greater revenue. Q Dispatch offers the best solution for all of your business management needs. It provides a flexible business management tool that can be individually customized to increase your company s overall efficiency. Business owners using Q Dispatch have realized huge gains in record time. Q Dispatch s business management software is the industry standard for quality and affordability. Q Dispatch s features include: Customer Relationship Management Service Scheduling & Dispatching Estimates & Costs Labor & Product Pricing Vehicle Routing & Job Site Maps Service Report Management Detailed Financial Reports Payroll and Commission Management Inventory Control Unlimited SMS And much more Q Dispatch does it all! In today s market it is essential to stay up-to-date because the speed of information is rapidly increasing. Q Dispatch offers you an integrated system that allows you to simultaneously communicate directly with service field technicians, review service reports and monitor schedules with ease. With customizable control of all aspects of your business you will be able to achieve greater results than ever before. There is simply no other software for the industry - at any price - that can match Q-Dispatch s ease of use, power and flexibility. 1 2

3 View View your business activities in real time! You can view all of your customer information, service scheduling, vehicle routing, job site maps, labor costs, product pricing, service reports, detailed financial reports as well as payroll and commission management - all in real time. Q Dispatch allows you to monitor multiple job sites from anywhere. You can access all of your information in a snap with this innovative business management tool. Manage Actively manage your operations, generate detailed reports effortlessly! It s easy to manage your business with Q Dispatch. For example, you can track your current appointments, view estimates and access key cut codes through the Services tab. The financial report feature allows you to create profit and loss reports including a summary of services provided, a record of all payments received and the amount paid in commissions. Additionally, the Admin tab includes the ability to review employee schedules, parts inventory and monitor user activity. These are just a few of the many features Q Dispatch offers your business. Control Control every aspect of your business from your desk! Q Dispatch provides you with ultimate control over every aspect of your business in one user-friendly application. Online service management is the only way to get real-time information on all of your business operations. Q Dispatch can give you the power to control everything, right as it happens. Q Dispatch also incorporates a high level encryption system and comprehensive security precautions to ensure that no uninvited guests will enter your system or access your information. You also have control over the information that users on your system can view. You can assign each user a status level to dictate what information they will have access to and each user s status can be changed at any time. Keeping your information safe is one of Q Dispatch s highest priorities. Locate Locate any job site and avoid traffic using Google Maps Q Dispatch has Google Maps and bing built-in tool to allow you to locate your job sites in an instant. Instead of wasting time looking up individual locations, you will see every service being performed clearly marked on one map. Place your mouse over any service on the map to display detailed information about the appointment. You can also send SMS messages from this feature. You will know where your employees are at all times and can coordinate their movements. Integrated live traffic report from any job site. Get control over your job locations and their assigned service providers with Q Dispatch. Backup Security code Keep your data safe! Q Dispatch gives you the option to backup your data remotely so that your database will always be safe. The backup function is yet another feature that guarantees your peace of mind. Q Dispatch s Restore From Backup function allows you to restore your downloaded backup if there is ever a problem. Keep track of your Security Key customer information! Q Dispatch lets you keep track of your Multi Key customers and all of their information. Easily recall their information including their previously requested services, contact information, key cut and multi lock information. Manage your customers and their multi key services easily using Q Dispatch. 3 4

4 Contact Get in contact with your employees and customers instantly! You can consolidate all of your customer, employee and other important contact information with Q Dispatch. All of the contact information will appear in an extremely detailed format and you can instantly display any records associated with your contacts. Time spent searching for contact information is time that could have been spent growing your business. Q Dispatch integrates direct communication with your service providers and employees through SMS messages to make it easier to stay in contact. Report Keep track of everything! Q Dispatch keeps detailed records of every service your company performs. You can view a wide variety of reports that will allow you to carefully examine each and every aspect of your business. Some of the reports you can review include; services performed by technicians, overall profit & loss and the activity of your employees while using Q Dispatch. All reports are easily accessible and can be searched for by date, name of technicians, address where the service was performed, invoice number, product and other information..net Keep constantly connected to your job sites! Q Dispatch uses the.net framework. This means you can access it from any computer with internet access. This convenience allows for live information feeds and ultimate control of your business. With Q Dispatch you can see and control everything that happens on your job sites, without being there. SMS/ / Mobile Keep connected with your employees Send and receive text message / from the Q-dispatch. or grant access from mobile phons it makes communicating in your business quick, easy and affordable. Strategize Use Reports to determine changes you can make to increase revenue. Features that allow you to retrieve curtail information for your business base on service area, Google s campaign, website traffic or any over media, q-dispatch track all the information and analyze it so you will be getting the right answer to any question. Integration Google voice, s accounts, phone system sink them all in one place. View and manage all your web applications / tools in one place. View and replay to Google voice SMS, company s or tracking your phone system call log never been easy. GPS Tracking Track the location of your employees GPS Tracking allows you to use a 3rd generation cell phone as a GPS tracking device. When your field technicians are equipped with this phone you can track their movements in real time on a Google map. Accounting Prepare financial records with ease With Q Dispatch, keeping track of your company s finances is a breeze. You can keep track of all the service transactions between the technician, the source, and your company. Q Dispatch calculates the amount paid to each based on the commissions you set. Records are itemized for sources, technicians, and your company and include commission, labor, parts, tax, payments, and profit. 5 6

5 F.A.Q 1. How fast will my or text message reach my employee? As soon as you press the or SMS button, your message will be sent to your employee. The time it takes to reach your employee is determined by the speed of the cellular network. 2. Where does the service go after it s cancelled? After you cancel your service, it will appear in the cancelled services link. If you cancelled the service by mistake or need to recall it, simply navigate to the cancelled services page and click the edit button. 3. How do I delete a service provider or tech from the system? To delete a service provider or tech from the system, navigate to the administrator page. To delete a ser vice simply click on the Delete Service button and select the service. You cannot delete techs from the system because they need to be on record. If you would like to remove a specific tech from view, simply deactivate it. 4. Where and how do I edit a service? To edit an active service click the edit tool on the homepage located in the farthest left column. 5. How do I re-assign a service after it has been cancelled? To reassign a cancelled service navigate to the cancelled services page and select the tech employee. Find the service that you want to recall and click the edit link to reassign it. 6. How do I find a service? If you know either the zip, phone, customer name or invoice number, enter any one of those into the search box located on the Search For Services page. 7. How do I reopen a closed report? To reopen a closed report navigate to the Closed Report page and enter the date and tech information for the job. This can only be done by a manager or administrator. 10. How do I change the commission? Navigate to the Admin page and click on the Tech List button. Then click the edit button next to the employee to change the commission rates. 11. If I forget my password, where can I retrieve or change it? Q Dispatch makes it easy to retrieve a lost password. Simply click the restore password button on the login screen and enter a valid username. The corresponding password will be ed to the user. Changing a user s password requires that user to login and open the account page at the top-right of the screen. From here, you must click on the change button next to the current password. 12. How do I manage my inventory or change the price of a part? Inventory management is handled on the Admin page under the Parts And Group Lists. Individual parts can be sorted into groups and the price of any part can be updated at any time. 13. How do I change my company information? Company information can be updated on the Admin page. Please note that changing the name of company in Q Dispatch can result in the loss of stored data. Please consult us if the name of your company changes or if you start a new company, as additional licenses may be necessary. 14. What kind of reports can Q Dispatch generate? Q Dispatch can generate reports on your technicians, sources, receptionists and clients. Q Dispatch also generates detailed financial reports including: profit & loss summaries, breakdowns of payment types used, commissions paid out, material costs and outstanding balances owed. 15. Can Q Dispatch keep track of overtime and late-night services? Q Dispatch can handle adjustments in pay for overtime and late-night work. These rates depend on the rates charged by individual service providers. Service provider information can be viewed and updated from the Admin page if there is any inaccuracy. 8. Where does my backup go when I save it? The backup is stored on an outsourced server and will be available for download to local storage. We keep only the latest version of your data. If more versions are needed, download your saved backups to your hard drive. 9. How do I restore my saved backup? To restore your saved backup navigate to the Backup page and click the restore from backup button. The system will be restored according to the server maintenance schedule. To use your locally saved backup to restore your system contact support@q-dispatch.com 16. How can I see where services are being provided? Simply click the Locate Services On Map button on the Services menu. 17. Can Q Dispatch help me manage high security keys? Yes! Q Dispatch Locksmith Edition stores your multi-lock IDs, multi-lock numbers and in one convenient location. You can search by the key cut number, the employee who the service or the phone number of the client. key-cuts provided 7 8

6 Service Center Q CENTER: The Q-Center is your homepage and is the center of your business. This screen will allow you to monitor every service and control them as needed. Keeping your list of active services updated in real time. You will know exactly what is happening at all times. This is what makes Q Dispatch the most powerful service monitoring system available. From here you can edit the details of a service, bring up a map of the job area, print out a hard copy of the job details, contact the employee responsible for a particular service or view the payment information. Q Dispatch offers two easy-to-use ways to contact your technicians with the complete job information. You can send an SMS through the system or send an . easy navigation to find or work with your clients / services. Scheduler Dispatch Q Analitiq Track you website in away you never seen befor. Track your website in a way you have never seen before. Unique technology that tracks your website visitors from the moment, they visited your website, Where they are from demographically what pages they viewed? Ho refer them to your site? What keyword they used on search engines? Did they call your business? Ho answer the call? What service they were looking for? Build Financial reports for each site and keyword, Q-Dispatch can provide Unique future to block certain visitors from viewing your site or your Google campaign. The scheduler dispatch is a calendar view of all your jobs. It is similar to an Outlook format where you can view your jobs by day, week, or month. Appointments On the appointments screen you can set, assign, and view future appointments. Agent This is the screen that an Agent will see when he logs into the system. The Agent is only allowed to place services and send messages to other users in the system. There is also a Google Search bar here if the Agent needed to look up an address or search for something else. Services You can input as many services as needed into the system. You should uniquely identify each service to avoid confusion or misinterpretation. You can delete, edit or add new services from this view. 9 10

7 Add New Service: Place a service with another service provider of your choosing. Google Voice: One place one solution sends, receives and tracks your SMS massage s records. Search for Service: You can search for a service by zip code, phone number, invoice number or customer name. Tasks: This lists all of the tasks that were assigned in the system. Locate Services On Map: View all of your services on Google Maps by status such as open services, in process services, and assigned services. They will be labeled with all of the service details. Estimates Job List: View a list of current estimates. Call Back Service Status: View a list of re-requested services. High Security Code: Get high security key information for each client Find Service By Date: Find services by date. Cancelled Jobs: Find cancelled services by defining the employee. Unpaid Services: View and edit services that are unpaid or have incomplete transactions by defining the amount. Dispatch Task Scheduler: Assign a specific task to a technician on a specific date. Key Ignition Info (Locksmith Edition): Get ignition and door key information for vehicles by make and model. Backup: Here you can backup your database, download your backup to your computer, or restore your system to a previous backup. Track Tech: Here you can find and track your technician on Google Maps in real time. Edit Services to view and modify the date of any service. Add payments for a job on the system. Print a hard copy record of a specific service. Locate job sites using the integrated Google Maps tool. Schedule Open a flexible planner where you can manage work schedules, meetings and other important appointments. The planner can display a daily, weekly or monthly views. You can display one person s schedule at a time or see everyone s schedules together on the same planner. You can also open a timeline for an individual user to see their schedule in further detail. Traffic link and it will direct you to Google Maps to allow you to see real time traffic information. Distance link and it will direct you to a map which will show you the estimated time and the distance in mileage from one service to another. Assign a specific task to a job

8 Send Service information. Send an SMS / message or unic access for the service. Locate technician on map, using GEO tracker. Open Tech Report: Open tech reports include a summary of all open services that a technician has been assigned and the profits from those services. This report also includes every detail about the individual services provided and the payments received. Confirms that a Tech has approved a service OR not approved a service.. Closed Tech Report: Closed tech reports include a summary of all closed services that a technician has completed. Closed reports can be edited if necessary. Once you re-open a closed report and make changes the report will be saved as a separate report. Reports All reports are defined as either open or closed services and include detailed financial and service information. After viewing any report, you can choose to print a hardcopy for your records. Receptionist Report: Each time a receptionist handles a service their actions are recorded. To find services handled by a specific receptionist, select the user name and the dates you would like to display. Open Source Report: Open source reports are services that have not been completed yet organized by source. All of the important information regarding services rendered is available including: the customer name, the service provided, the appointment time, the technician who completed the job, the parts used, the total amount charged, the amount paid (broken down by payment type), the commission and the unique invoice number for that service. Profit And Loss Report: The profit and loss report is a comprehensive financial overview that includes every service you perform. Every service is listed along with a great deal of information. This report includes customer names, addresses, the date of the service, the type of service, the time and day of each service was performed, the cost of parts, the cost of labor, the amount broken down by payment type, the outstanding balance, the technician who performed the service, the overall price, the commission paid and your profit from the service. Closed Source Report: These are services that have been completed. They include all of the information in the open source report. Closed reports can be edited if necessary. Once you re-open a closed report and make changes the report will be saved as a separate report. Zip to Tech: Builds a financial report which includes services accomplished by the tech, a profit and loss summary, breakdowns of payments used, commissions paid out, and material costs. Zip to Rep: Builds a financial report which includes services closed by the rep, a profit and loss summary, breakdowns of payments used, commissions paid out, and material costs

9 Zip to Company: Builds a financial report which includes services done by the company, a profit and loss summary, breakdowns of payments used, commissions paid out, and material costs. Zip to Source: Builds a financial report which includes services provided by other companies, a profit and loss summary, breakdowns of payments used, commissions paid out, and material costs. Tax by State: Builds a financial report that shows taxes owed to state based on each state s tax rate. Day/Night services How many of that day s services were completed during the day and which were completed at night. This allows you to staff accordingly based on patterns of when services are requested most and increase the number completed jobs. Reports - Header Information The percent commission charged on cash. The percent commission charged on checks. The percent commission charged on credit cards. The percent commission charged on day time services. The percent commission charged night time services. Commission by State: Calculates commission to be paid to a service provider on open services based on the commission you set by state. High Security Code: You can view information related to your high security key system customers in this report. Their contact information, lock, key cut and part numbers are stored here. You can search for specific reports by defining the customer name, phone number, invoice number or by the employee who performed the service. IG ignition Cost cost for ignition job CPJ cost per job T.Parts technician parts Pay1T payment 1 type Pay2 payment 2 Pay2T payment 2 type P2C payment 2 commission Graphs: The graphs feature allows you view information instantly. Select the timeframe to view your progress: Declined jobs How many jobs were declined and the reason why. Reasons can be edited or added on Admin page under the Decline button. Viewing a graph allows you to see which reasons are predominate and allows you to make changes to your business to increase revenue. Referral Sources Track where you get the most business from. As you enter a service, ask your customer how they were referred to you. This will help keep your advertising accounts on track, discontinue sources that have not referred you business and focus more on the ones that have. C.Parts company parts E.Exp extra expenses Parts price charge for parts Labor price charge for labor Tax price charge for tax Pay.1 payment 1 Pay 3 payment 3 Pay3T payment 3 type P3C payment 3 commission PTC payment total commission Total total amount of job 15 16

10 Admin Area How Does The System Work? The Q Dispatch system was designed from the ground up to be very user friendly. This help section was created to assist you in exploring all elements of this system and to allow you to fully benefit from the powerful tools we have included. After ordering Q Dispatch we will create your account. This includes your company information, a default or preferred service provider and local zones around the areas where you work. Adding additional work locations and service providers will be discussed later in this section. Company Information: Before you begin using Q Dispatch it is particularly important to input your company name, default service provider, address, phone numbers, and your address and as part of your unique identity. Comments List: Create and edit the most common comments that will be used on your system. Login Report: Verify all login activity with the login report. Users: This shows a listing of all the users on the system. Here you can verify, edit, or create new users. Service Providers List: This is a list of all the service providers on the system. Set / Edit Night / Day: Set the day and night time to determine extra commission for night jobs because scheduling and commission rates will be based on this information. If, on a specific day, your hours of operation are such that additional commission must be paid (generally this applies on weekends), then you must adjust your opening time for one minute past the starting hour. Set / Edit Service Zone: What county are you serving? The first step in defining your area of work is to select the counties in which you operate. A job can only be completed and closed if the service is performed in a zone your company is setup for. To input a service from outside your normal service zone, you will first need to set up a technician for that zone. You can also set your zone by zip code. Assign Employee to Zone: All employees are defined by the zone in which they work. Employees will be displayed only in the zone they are set up for. If there is only one employee assigned to a zone where a service is requested then they will be the only employee displayed. Tech List: This lists all the technicians on the system. You can also specify your preferred technician by using the star system. Those with the highest star ratings will be preferred over lower-rated individuals. You can also fill out a time sheet for your technicians. Q Dispatch is unique in that you can assign technicians to be hourly, commission only, or both. The calendar on the time sheet has drag and drop abilities for easier usability. Expense: Here you can set expenses such as gas or vehicle maintenance and delegate them to a specific technician or a group of technicians. Delete Services: If a service needs to be deleted for any reason, you can do so here. All services that are deleted can be recalled and re-assigned if necessary. Services Type: Create and edit the most common services that your business does

11 Deleted Services Record: This shows all the services that have been deleted. You can re-assign a service from here. Schedule Employee: Use this to schedule your employees to work. Parts and Group Lists: Inventory management and component pricing can be handled on the Admin page under the Parts And Group Lists button. Parts are sorted by groups that can be edited or deleted if necessary. Add a New Part: Edit or add a new part to the parts and groups list. Parts Sales List: This lists the quantity of each part, the cost and who it was supplied by, the technician who sold it, the price it was sold for, and the person it was sold to. Refer: Create customized service referral lists to be used in the system. Decline: Create customized reasons why a service is declined to be used in the system. SMS to client : An optional tool that allows you to create and send custom text messages to the client when a service is accepted or declined. Security We have incorporated an extremely strong security application to keep your business safe. Each company has its own validation process and its own gateway through which it accesses Q Dispatch. Our high-level encryption strongly deters any unwanted visitors from ever accessing your information. We also provide the option of adding a secure line, meaning that all of your system information and data will undergo further encryption. Each user has rights defined by their user category. The user categories are: agent, dispatch, manager, accountant and admin. By default, there will be one admin in the system with a password that will be provided to you upon creating an account. For security reasons, the default admin cannot change its status to any other user type. It is recommended that you change your password after receiving your information from us. This assures maximum protection for you. Remember, that you are the only one who holds the key to your business, so keeping your password private is very important. As the admin, you can add users and assign them a level of status allowing them specific rights. Each user s status will define what part of the system they will have access to. Some examples of the rights and restrictions that user groups can have include: Agent: Agents can only add new services. Dispatch: Dispatchers can add and edit services, send an SMS to employees, find an estimate, view unpaid or closed reports, find services by date and backup the system. Managers: Managers are allowed all the same rights as users and can edit services that have been closed. Accountant: Accountants can view and complete all financial tasks and reports. Admin: Admin is allowed full access

12 Each user can use the controls in the top right of Q Dispatch to edit their address, security question and password. The admin link will direct you to the admin control panel where you can view the status of all users, change a user s status or delete a user. Selecting the Users link will guide you to a page where you can add to or edit the users list. For security purposes, all user passwords are personal and cannot be viewed by the admin. If a password is lost or forgotten that user can use the reset password tool located at the login screen. As admin, the only way to change another user s password, is to change the user s to your personal and then use the password reset tool with their username. The new password will be sent to your personal account allowing you to access their account. Pricing Plans Number of Users Setup Fee License Fee Up to 4 $300 $0 Up to 8 $600 $0 Monthly Plan $150/month $250/month Login Report: Login reports are created for the admin to review and are located in the Admin menu. This is done so that you can keep track of the users logging in, the IP address they logged in from, the time of day and their activity. You can use this tool to monitor your users and adjust their security level if needed. Your login report will also include fraudulent attempts to login to the system. Any failed login attempts will be recorded for your review. You will know if an unwanted guest is attempting to gain access to your system. After five failed login attempts, a computer will be blocked from logging in for 45 minutes. An admin can unblock any users that have been blocked. Q Dispatch Setup Unlimited $600 * Includes a 1GB database. An additional 1GB database can be added for $49. 1GB is approximately 100,000 jobs stored in the system. ** Includes an unlimited database. Q Dispatch separates your users into four categories by default. You can also customize Q Dispatch to suit your individual needs. When you add more users you can incorporate more of your business in one comprehensive system and boost your efficiency! $0 $350/month Before you begin using Q Dispatch there s just a couple of steps you need to do on the Admin page to ensure optimal use of the system: 1. Input Company Information 2. Set day and night time 3. Set service zone 4. Assign employee to zone 5. Create common service types for your business 6. Create common comments for your business 7. Setup Techs 8. Setup Providers When you purchase Q Dispatch our specialists will create your account in one business day. Typically, your account will be active within two hours of your purchase! Q Dispatch is designed to allow you to add new users as your business grows. We currently offer the following packages: 21 22

13 Creating New Users Q Dispatch is designed to allow you to add new users at any time, according to your package. As your business grows there is no need to contact us. We will provide additional licenses to you automatically as you create new users up to your package limit. If you need more than your package limit, please contact us for pricing. User License When you purchase Q Dispatch our specialists will create your account in one business day. Typically your account will be active within one business day of your purchase. We will create an administrator user account when you first purchase Q Dispatch. We recommend that you create a secure password to replace the one we provide. This user cannot be downgraded from admin status for security reasons so it is very important that you do not share your login information with anyone. If you want to request a custom name for this account you must notify us before we setup your account or it will simply be named admin. Billing Schedule To prevent service interruptions, when you purchase Q Dispatch we will bill you for the current month and the next 30 days on the first billing. If you are signing up in the middle of the month, we will prorate your bill for the remainder of the month. The billing cycle is on the 25th, regardless of the sign up date. Billing Issues & Suspension of Services You have six (6) days after a missed payment to bring your account current. During this time no action will be taken. After this period ends, you will have fourteen (14) days during which some features of Q Dispatch will be suspended, but you will still be able to login. If you have not paid by the end of this second period your account will be deactivated. It is still possible to reactivate a deactivated account if you bring your account current. Once an account is deactivated, you may be subject to a new setup fee to re-activate it. The likelihood of being charged a setup fee increases over time as an account is left inactive, so it is always best to pay off your balance as soon as possible. Optional Security Upgrades Q Dispatch is a highly-secure application. Your SMS messages sent to employees, missions to and from credit card companies and the database with your confidential information all utilize strong encryption methods to protect your data. Additionally, every company accesses Q Dispatch through their own secure tunnel. For those who want additional security, Q Dispatch can transmit your data using SSL (Secure Sockets Layer) technology. SSL technology offers more advanced encryption of the sensitive information transmitted between our servers and your computer. This security upgrade will cost only $50 annually and a one-time $80 setup fee. Transfer of Licenses The Q Dispatch license applies to your company only. You may not add additional companies or transfer any purchased licenses to other companies. If you have a situation that requires you to modify your company s information, please contact us. Attempting to change your company information yourself may result in the loss of data. Proprietary Software License The Q Dispatch End User License Agreement (EULA) includes: restrictions on use,modification, copying and the republishing of Q Dispatch. Please be aware that this is only a limited, non-exclusive license. The licensor is and remains the owner of all titles, rights and interests in the software. Map Services Q Dispatch integrates Google Maps. We will continue to work with Google to provide integrated use of map services, but make no guarantee about the availability of these services. Google Maps is a registered trademark of Google Inc. Google Maps Terms of Service: Payment Types We currently accept most major credit cards. Please contact us if you have any questions

14 License Summary Up to 4 users Monthly Fee: $150 License Fee $0 Setup Fee: $300 For Sales Questions: Sales@q-dispatch.com For Service Questions: Service@q-dispatch.com For More Information: Info@q-dispatch.com Up to 8 Users Monthly Fee: $250 License Fee $0 Setup: $600 Contact Information Your sales rep: Unlimited Users Monthly Fee: $350 License Fee $0 Setup: $600 Optional Security Upgrade Secure Sockets Layer (SSL) Technology SSL technology offers more advanced encryption of your sensitive information Annual Fee of $80 + One-Time $50 Setup Fee 25 26

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