Power Properties Information / Q & A

Transcription

1 Power Properties Information / Q & A The following are the most common questions and answers asked of us with relation to our leasing policies and complexes. 1. MANAGEMENT a. How is Power Properties different from other landlords of smaller boutique buildings? i. Typically smaller buildings of less than 30 units are individually owned ii. Often these apartments do not have proper management. iii. We are the only provider of high end boutique buildings in the City of Dallas with full service staff, including: hour emergency maintenance service 2. Porter service 3. Management Office open 7 days a week 4. Full maintenance staff to handle any possible problem that may occur. b. How do I report a problem with an experience I have had with Power Properties Management or Leasing Agent? i. You may report a problem with your experience regarding an employee or resident anonymously to feedback@powerproperties.com. Or manager@powerproperties.com c. How do I report a problem with another tenant? i. You may report a problem with your experience regarding an employee or resident anonymously to feedback@powerproperties.com or manager@powerproperties.com d. What if I refer another person to rent, do I get a referral fee? i. Yes. We love when clients refer their friends. It really helps build a cohesive community. In fact, we have resident s that get a referral fee on a monthly basis from friends they recommend. ii. For every person you refer, you will receive a $300 credit on your account. The credit will be applied to your account 30 days after the referred client moves in. 2. RENTS & DEPOSITS a. Rent i. Amounts vary depending on the project itself, the size of the unit, the number of bedroom/bathrooms and the common area amenities. ii. Due Dates: 1 st of each month iii. Delinquent Date: 3 rd of each month iv. Late Charge: $75 initial / $10 daily thereafter Q & A Power Properties 1

2 v. Rent Payments Acceptable 1. Automatic Withdrawal from checking account, this is our preferred method 2. Credit Cards (this is a 3% processing fee on all credit and debit cards) 3. Personal checks. (No personal checks are excepted if payment is made late) 4. Cashier s check or money order 5. We do not take cash due to liability issues. b. Security Deposits (note: rates variable depending on term of lease) i. 1 Bedroom $400 ii. 2 Bedroom $500 iii. Dogs (under 30 pounds) $500 iv. Dogs (over 30 pounds) $ LEASING REQUIREMENTS a. Credit Report b. Criminal Background check c. In order to qualify, you must make 3 times the monthly rent. d. Processing Fee $ 55 e. Application Fee (per applicant) $ TERMINATION OF LEASE a. Move Out Procedure i. Notice day advance notice is required in writing 2. Notice must be submitted before the end of the month 3. No proration of paid rents. 4. Resident may request walk through with a manager, otherwise the manager will walk the unit for damages within 30 days of move out 5. If there are damage charges exceeding $200, the manager will call the client to give the past resident an opportunity to walk the unit with the manager and review the charges. ii. Showing the unit after giving notice 1. Because we often run at full capacity, we will need to show your unit to prospective clients within the notice period. 2. We will call and give advance notice before showing. We will give you as much notice as possible. b. Lease Buy Out i. We allow residents to buy out their lease for a fee of 2.85 times the amount listed in paragraph 6 of the TAA lease contract. Q & A Power Properties 2

3 c. Sublet i. The resident may sublet their unit without charge. ii. The new resident must apply and pass the same resident requirements as the original tenant, there is a $55 application fee per applicant applying for the sublease d. Transfer of Lease i. Many of our residents like to experience different buildings during their stay with us. ii. We do offer transfers after a time period of 6 months iii. Transfer Fee $ 400 iv. You must add the existing lease term to a new 12 month lease v. You must pay a new deposit and pet deposit for the new unit e. Refund of Deposits i. Refunds will be determined after move out and after final walk through of unit to determine if there are any damages to be deducted from deposits. f. Possible charges for damages deducted from deposits i. Overall cleaning of unit $ 50- $100 ii. Trash Removal $150 iii. Carpet Replacement 1. We do not clean stains. This is the responsibility of the resident moving out. 2. If the carpet has an odor or a stain, we assume that the resident has already tried to remedy the situation and will replace the carpet Bedroom $100 to $800 a. Depending on size and depreciation 4. 2 Bedroom $200 to $900 a. Depending on size and depreciation iv. Hardwood Floor Pet Stains $500 to $900 v. Hardwood Floor Damage $ 75 to $150 vi. Full Paint $300 to $600 vii. Partial Paint (per wall) $ 30 viii. Blind Replacement $ 30 per blind ix. Smoke Smell $300 to $600 x. Pet Smell $300 to $ UTILITIES a. What are the average utilities i. Utilities include water, gas, electric, porter service and parking. 1. Average 1 bedroom unit utility charge $ Average 2 bedroom unit utility charge $242 ii. The actual charges depend on the building location and the unit size. iii. Some buildings require the tenant to connect their own gas, water and electric through the various utility agencies. Q & A Power Properties 3

4 iv. Some buildings have what is known as all bills paid option which is added to your monthly rent. 1. Resident is not required to pay deposits 2. Is able to have a set utility payment per month regardless of usage b. Who do I contact to hook up my utilities? i. Electric You may chose the provider of your choice ii. Gas Atmos Energy iii. Water City of Dallas iv. Cable provider of your choice. Some of our properties allow for the multi dish program, but we do NOT allow individual dishes on ANY property. v. Internet provider of your choice c. Trash Removal i. Trash is to be disposed of in the large containers only. ii. Trash is never to be left outside the door. iii. Please do not leave trashcans around the property. iv. Trash left outside the large containers by a resident will be subject of a $50 to $200 fine. v. Porters are instructed to identify the resident leaving the trash by opening the trash bag to check for any information that would give us the name of the culprit. d. WI- FI i. Is there free Wi- Fi on the property? 1. We offer free Wi- Fi in the common areas for the following properties: a Gaston b Gaston c Gaston d Gaston e Gaston 2. We do not offer free Wi- Fi in any of the units. 6. PETS a. Dogs and Cats are allowed in several of our projects i. The following is a list with pet restrictions Dogs allowed in lower units with yards only Dogs allowed in lower units with yards only No dogs allowed Dogs allowed in lower units with yards only No dogs allowed in A and B units b. Pet Deposits: See pet deposit information in 1b above c. Owner is responsible to pick up after their pet d. We do not accept dogs over 50 pounds e. We do not accept more than 2 pets per unit f. Both pets together cannot exceed a combined weight of 50 pounds Q & A Power Properties 4

5 g. We do not allow the following aggressive dog breeds. Call our office regarding any questions about any other possible aggressive breeds. i. Pit Bulls ii. German Shepherds iii. Rottweiler s h. Dog Leash Law i. All pets are required to be on leash. ii. Violation Fee $ 50 to $500 i. Dog Parks. i. We offer a private dog park for our residents at the Bungalos and the Verandas. The dog park is complete with a private bathroom, grill, cabanas, outdoor lounge beds and fireplace. j. What if I notice someone not picking up after his or her dog? i. We take great offense to dog owners not picking up after their dog. It is extremely inconsiderate to the other residents and to our hardworking porters. ii. Please help us stop this offense. If you see a resident directly violating this ordinance, simply snap a picture, send it to feedback@powerproperties.com or manager@powerproperties.com anonymously, and we will handle the rest. iii. Violation Fee $ 50 to $500 iv. After several offenses, we could terminate the lease. v. We take your personal health and cleanliness very seriously. k. Am I allowed to dog or cats sit? i. We do not allow pet sitting. ii. We consider pet sitting the same as harboring a pet without a deposit. iii. The resident will be in violation of the lease and be charged a $500 fine on top of the deposit and pet fees required in the lease. iv. Please not that we may terminate the individual s lease depending on the breed of pet found and the location of the unit. 7. APARTMENT UNIT/ CONDO UNIT INFORMATION a. Is there an onsite manger on each property? i. We have an offsite manager available to answer any of your questions 6 days a week. ii. The managers office is located at the Power Properties main leasing office located at: 5923 Gaston, Dallas, TX (214) b. Do you quote square footage? i. Some of the units do have floor plans available. ii. Every unit is different with different floor plans; therefore it is very difficult to give out exact square footage. c. Stainless Steel Appliances i. What if I want new stainless steel appliances? 1. Many of our properties already have new stainless steel appliances. Others offer a more basic option of white appliances. Q & A Power Properties 5

6 2. If a client desires to have all new stainless steel appliances in their residence and there are only standard white appliances, we can change out the appliances for a monthly fee of $ The unit would need to be measured to confirm the new appliances will accommodate the current cabinets. d. Hardwood Floors i. We offer apartments with hardwood throughout, including the bedrooms. ii. Others have hardwoods in the main living area, carpet in the bedrooms. iii. Tenant has option to pay a charge of $30 per month for a 1 bedroom and $60 per month for a 2 bedroom, to have hardwoods added to the bedroom in place of carpet. e. Washer & Dryer Hookups i. Many of our units have full size hook ups in the units. ii. Selected units have washers and dryers in the unit. f. Some of our communities offer free washer and dryer facilities. g. Roofs i. Power Properties has just completed an extensive renovation on the majority of the roofs for our properties as of h. What is the community like? i. We strive to provide a serene and calming experience for all our residents. We even go so far as to pipe calming music throughout the courtyards and pools in select properties. ii. For this reason, we do not allow large parties in the pool and courtyard areas. iii. We ask that resident s turn off their music in their private homes after 10:00 p.m. at night until 8:00 a.m. the following morning. iv. We cater to a niche of clientele that tends to be a bit more sophisticated. For instance, our residents are more inclined to be reclining by the pool with a glass of wine rather than partying with a keg of beer. i. Premium vs. Standard i. The premium units typically have higher end finish out and are more expensive per square foot than the standard units. ii. Power properties currently manage over 800 rental spaces. There is not a set standard for our properties. Some of the units are finished out as nice as a 5 star hotel; others may be aged with character and have more standard upgrades. iii. We do not price our units based on square footage but rather the amount of money put into the individual unit. iv. For those that are interested in a larger space for less money, we will have that in our inventory. v. For those that require extremely high- end finishes, we have those spaces as well. j. Boutique Project i. This is a term used for smaller complexes that are privately owned Q & A Power Properties 6

7 k. Courtyard Project i. A courtyard project is a building which all the units are directly on a courtyard and/or pool ii. Our courtyards and pool areas are regarded as some of the most beautiful spaces in the city. iii. Each unit will have this exclusive view. 8. PRIVATE YARDS & PATIOS a. We offer several 1 and 2 bedroom units with fenced yards in the lower units and balcony/patios in the upper units. b. What is allowed on my private patio or porch? i. Potted Plants ii. Outdoor patio furniture c. What is not allowed on my private patio or porch? i. We do not allow personal property on the patio or decks ii. We do not allow drapes or enclosures of any sort iii. BBQ Grills (building code violation) iv. Trash v. Storage boxes or bins vi. Bicycles vii. Coolers viii. Dead Plants ix. Empty Pots x. Cleaning Products xi. Brooms, Mops xii. Decorations attached to walls xiii. Indoor furniture 9. COMMON AREAS & POOL a. What is allowed on common area walkways or community tables? i. We do not allow personal property on the community tables or walkways. b. How many guests may I have at the pool? i. One guest per resident ii. The resident must be present with the guest at the pool. iii. We do allow for more guests, but we require a written request from you, approved by management, for more than one guest. iv. Requests are to be sent to Kelly@powerproperties.com c. What happens if a guest visits the pool without my presence? i. The maintenance staff is instructed to call the police for any unauthorized people within the premises. ii. They are instructed to file a criminal trespassing charge. d. What if I notice an unauthorized person by the pool? i. Please call the office, IF DURING OFFICE HOURS, OR emergency maintenance number (214) to report the suspicious person in the pool / courtyard area. They will handle the rest. Q & A Power Properties 7

8 e. If I live in a property that does not have a pool, can I use the pool at other projects? i. For the safety and enjoyment for those that live around the pools, we do not allow residents to have use of each other s pools or common areas. f. I would like to use the gas heaters but they are out of propane. What should I do? i. The gas heaters are for the enjoyment of the residents. However, we only supply propane for the gas heaters twice a year. ii. Residents are free to purchase propane on a needed basis. If you are having a special dinner or an authorized gathering, the heaters are a great way to insure that you and your guests are comfortable. iii. For safety reasons, please call our maintenance department to have the propane tank removed, and installed after you have it filled. DO NOT attempt to do this on your own. 10. PARKING a. How is the parking? i. We strive to make it convenient for everyone to find a parking space. We understand how frustrating this can be. b. Limited Parking i. Because we typically run at almost 100% occupancy in all our buildings, we provide alternatives if the parking become to congestive. ii. For the properties that have limited parking (5121 Gaston, 5727 Gaston and 5601 Gaston) we only allow one parking space for single occupants in the one- bedroom units. c. Can I purchase a covered space? i. Yes. You may purchase a designated covered space for a monthly charge of $40 d. Can I purchase additional parking spaces? i. Yes. You may purchase a designated covered space for a monthly charge of $40. * UP TO TWO COVERED SPACES PER UNIT* 11. MAINTENANCE a. What is the emergency work hot line number? i. (214) b. What is the makeup of the maintenance staff? i. Our lead maintenance engineer, Juan Pedraza, has been with our company for 15 years. ii. Our second in command, Max, 15 years also. iii. Manager, Kelly Craft, has worked for us for 12 years. iv. Leasing Manager, Jason Keeler, has worked for us for 12 years. c. How do I know they are trustworthy? i. We pride ourselves in keeping a consistent team of honorable and time earned employees in order to ensure each resident the utmost in safety and excellent service. d. How do I enter a work order? Q & A Power Properties 8

9 i. You may enter a work order online ii. You may Kelly at MANAGER@powerproperties.com e. Do you keep track of who enters my apartment for a work order? i. Yes. We use a key tracking system. This is a highly engineered system that keeps you safer than or rudimentary forms of organizing keys. Because of this system, we are able to identify who was last in your unit. f. Do I need to change my own air condition filters and light bulbs? i. Filters: we do provide a service that changes your filter on an annual basis. However, once a year my not be often enough for certain residents concerned about impurities or allergens in the air. Many of our residents prefer to have their filters changed more often. In this case, the resident would simply call in a work order to have their filter changed. ii. Bulbs: We only change light bulbs that are difficult to reach in the units. We maintain all exterior bulbs and porch lights on a regular basis. 12. SECURITY & SAFETY a. Are properties secured? i. We provide controlled access ii. Gated parking iii. Gate codes to common areas b. How often are gate codes changed? i. We change gate codes on a quarterly basis unless an issue arises that would require us to change it sooner, i.e., someone having the gate code that is not authorized to be on the premises. c. Will anyone have access to my apartment i. No tenant has access to your apartment other than you. ii. Our employees will only have access to your apartment if you grant them and only after submittal of a work order for maintenance or repair of your unit. (See maintenance) d. For crime rate comparisons for the 2013 calendar year, we have the lowest crime rates per square mile compared to the Village Apartment neighborhood, West Village & Uptown neighborhood and Oak Lawn areas. i. For 2013 crime state comparison analysis, refer to website and this link: SMOKING a. We do not allow smoking in units b. We do not allow smoking in the pool or courtyard common areas, on lounge beds or on outdoor furniture i. Violation Fee $ 50 to $500 c. What if I notice someone smoking in the courtyard common areas? i. We understand that the other people s smoke is in direct violation of your comfort and health. Many of you have rented from us because we do take necessary precautions. Q & A Power Properties 9

10 ii. If you are bothered by a client smoking, please attach a picture of the client smoking and send it anonymously to feedback@powerproperties.com 14. NEIGHBORHOOD a. Our projects are located in the i. Historic Lakewood District ii. Historic Munger District iii. Historic Peak District, b. Is the neighborhood safe? i. The following is a link to the current crime stats for the City of Dallas neighborhoods ii. Please note that our neighborhood shows some of the lowest crime rates for the most popular neighborhoods in the City. c. What is the neighborhood like? i. Please refer to the link to the recent CNN article on the best neighborhoods in the Country for the 2013 calendar year. ii. places- big- city- neighborhoods.moneymag/9.html iii. Lakewood and the Historic Districts of East Dallas have often been referred to as the Austin of Dallas. d. What amenities and shopping are you walking or biking distance from i. We pride ourselves on offering properties in the only true historic neighborhood closest to downtown Dallas. ii. The neighborhood is rich with the charm of the Historic Swiss Avenue and The Munger Historic District, the boutique restaurants of Lower Greenville and Henderson, and the best natural resource of Dallas, White Rock Lake. e. All our properties are nestled in between walking and biking distance to the new Trader Joe s and the new Whole Foods Gaston Avenue Dallas, Texas (214) Phone (214) Fax Q & A Power Properties 10