Always in Touch Healthcare Communications for the Mobile World

Transcription

1 Always in Touch Healthcare Communications for the Mobile World

2 Intelligent Solutions for Enhanced Workflow and Improved Patient Care Simplicity. Efficient workflow. Quality care. We live in an increasingly mobile world. That s especially true in the healthcare industry, where nurses and other caregivers are on the front lines every day serving patients amid an ongoing evolution in the way we communicate and interact. At the same time, these caregivers face an ever-increasing workload that continues to get more complex. You are dealing with an aging population, higher-acuity patients, and the need for increased transparency and accountability when it comes to patient satisfaction scores, the HCAHPS survey, and The Joint Commission s Key Quality Measures. In this environment, technology can be a powerful tool. That s why there is growing appreciation for the importance of integrated healthcare communications solutions that offer simplicity and improve workflow, staff efficiency, and patient safety and satisfaction. Instant communications at your fingertips SimplexGrinnell is putting technology and experience to work with IP-based healthcare communications solutions for today s mobile world. Leveraging SIP and VoIP technologies, Always in Touch.

3 we can integrate our advanced EZCare VITALTouch nurse call system with smart phones, wireless phones and pagers, electronic whiteboard displays, personnel and asset location/rtls, fall protection, wander prevention, infant protection, patient equipment monitoring and more. The result is a comprehensive, forward-looking communications solution tailored to your operations, expandable for the future, and designed to help your institution meet its goals and better serve the needs of patients. Always in Touch With our EZCare VITALTouch system serving as the foundation of an integrated solution, we can simplify and improve the communication process that is at the heart of quality patient care and improved workflow and patient flow. We enable nurses and caregivers to stay in touch with patients, staff, physicians, family members and any hospital department. Our intelligent, integrated solutions make all of that possible in a number of valuable ways: Real-time Communications Answer patient calls quickly and respond from anywhere in the facility Utilize touch screen stations in patient rooms to instantaneously connect to any other room, phone or wireless phone Text to mobile devices from any computer on the hospital s network Access to Information Enable nurse managers to access nurse call system information from their offices or remote computers Provide a real-time view of pending patient calls, priority calls, and the monitoring of patient room activities Display alarms from infant protection and wander prevention systems on display or mobile devices Efficient Workflow Generate program task reminders specific for each patient and send specific requests for assistance Make staff-to-patient assignments, review report data, send text messages to staff, and view patient call activity Give Housekeeping and Admissions an immediate view of bed clean/dirty status for quicker room preparation More time with patients, less time between patients Patient satisfaction drives success, making the nursing staff a critical component of a healthcare institution s operations, performance and reputation. Clearly, the challenges in today s healthcare environments require a highly effective combination of knowledgeable staff utilizing advanced, easy-touse technologies. Our integrated EZCare VITALTouch healthcare communications solutions enable nurses to spend more of your valuable time providing the best possible patient care. In large medical centers, small hospitals, and long-term care facilities, nurses can get real-time information and minute-to-minute support and confidence to fulfill the demands of your role. Compatibility with Your IT Environment We understand the critical role that IT plays in a healthcare institution. While delivering solutions that provide smooth functionality and reliable communications, we must also operate efficiently and effectively within your IT infrastructure. Working collaboratively and successfully with IT is a strength for SimplexGrinnell. IP-based communications protocol SIP/VoIP integration technology HL7-compliant solutions Remote access to system configuration and diagnostics Advanced software security Healthcare Communications for the Mobile World.

4 The SimplexGrinnell Difference: The power of experience and technology Innovative, leading-edge technology is a must. But supporting it with the stability, scope and experience of an industry leader takes that technology to another level. SimplexGrinnell s integrated solutions combine deep customer knowledge with decades of hands-on problem solving in healthcare communications as well as fire and life safety. As a Tyco business, we are part of a global organization that advances safety, security and communications by finding smarter ways to save lives, improve businesses and institutions, and protect where people live and work. SimplexGrinnell is a trusted partner that brings significant value to the healthcare industry. Thousands of hospitals utilizing our healthcare communications and life-safety solutions Leaders in the development of scalable, user-friendly systems Major long-term investments in R&D and industry-leading technologies Highly skilled personnel knowledgeable in the standards and requirements established by The Joint Commission, HIPAA and other key regulatory organizations End-to-end capabilities that encompass the manufacture, sale, installation, service and support of healthcare communications, fire, security and life-safety solutions A network of over 150 local, company-owned sales and support offices in North America A service-oriented organization with local district offices that provide testing and inspection, preventive maintenance, 24/7 emergency services, and monitoring Flexible financing solutions to help you get what s needed for your institution Healthcare Communications for the Mobile World.

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6 We have a passion to protect what matters most SimplexGrinnell, a longtime leader in the life-safety industry, serves over a million customers with best-in-class fire alarm, sprinkler, suppression, security, and healthcare communications solutions. As a Tyco business, we advance safety and security by finding smarter ways to save lives, improve businesses, and protect where people live and work. With our total solutions capabilities, SimplexGrinnell stands out as a single-source partner that can install and service all of your life-safety and healthcare communications systems. We re here to help For more information on how we can support your business through state-of-the-art life safety, call us at Or visit Sales and Marketing 50 Technology Drive Westminster, MA Tel: Toll Free: SimplexGrinnell LP. All rights reserved. Tyco, Simplex, SimplexGrinnell, and the product names listed in this document are marks and/or registered marks. Unauthorized use is strictly prohibited. License numbers available at or contact your local SimplexGrinnell office. Printed in USA Canada 2400 Skymark Avenue Mississauga, ON L4W 5K5 Tel: Toll Free: MC

7 Nurse Management Benefits Always in Touch: Connect with Everyone, Everywhere Customer Benefits: Measuring Success through Accountability & Transparency Quality of care. Patient outcomes. Patient satisfaction. These are critical measures that drive the reputation and success of healthcare institutions. And as you strive today to deliver the best possible care, the level of accountability and transparency against key performance metrics is higher than ever. The Joint Commission is working to improve the effectiveness of communication among caregivers in order to enhance patient outcomes. Institutions are utilizing HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) consumer assessment standards for patient surveys. Participating hospitals measure patient perceptions, and the results are published for the world to see. The reality is this: you may be only as good as your patients say you are. Faster Responses, Improved Patient Care It s no easy task to provide high-quality care, especially in our increasingly mobile world. In this fast-paced, highly connected environment, the ability for nurses, other caregivers and staff to communicate instantly and effectively is directly related to the quality of patient care. And the EZCare VITALTouch nurse call system from SimplexGrinnell is setting the bar high for integrated healthcare communications solutions. It can simplify your entire communications platform in order to improve staff efficiency, workflow and patient safety and satisfaction. Driven by leading-edge technology, EZCare VITALTouch is designed to help you meet and exceed patient expectations. Simply put, it enables your staff to spend more time with patients, not between patients. The focus is on the right people getting the right call all the time. The end result is more effective management of your communications process with increased reliability, accuracy and safety and a new level of quality to help withstand the toughest scrutiny of patient, public and peer review. // Answering patient and staff calls quickly and responding from anywhere in the facility // Enabling nurse managers to access nurse call from their offices or remote computers // The ability to make staff-to-patient assignments, review report data, send text messages to staff, and view patient call activity // Giving Housekeeping and Admissions an immediate view of bed clean/dirty status for quicker room turnover // Utilizing touchscreen stations in patient rooms for instant voice communication to any other room, phone or wireless phone // Generating task reminders specific to each patient (Rounding), and sending requests for assistance to various facility departments // Comparing staff response times against established target times

8 Nurse Management Benefits Complete Integration Always Keeps You in Touch Our EZCare VITALTouch technology can be the foundation of a solution that links IT, management, nurses, staff and critical hospital departments together - from the first day of patient care to patient discharge. It can be integrated with a full suite of complementary systems and devices, including smart phones, wireless phones and pagers, electronic whiteboard displays, personnel and asset location/ RTLS, fall protection, wander prevention, infant protection, patient equipment monitoring and more. Communicating effectively and in real time across all these key stakeholders and systems can definitely make a difference in the quality of care and patient satisfaction. Corporate Sales and Marketing 50 Technology Drive Westminster, MA Tel: (978) Toll Free: Canada 2400 Skymark Avenue Mississauga, ON L4W 5K5 Tel: (905) Fax: (905) Toll Free: SimplexGrinnell LP. All rights reserved. Tyco, Simplex, SimplexGrinnelL, and the product names listed in this document are marks and/or registered marks. Unauthorized use is strictly prohibited. License numbers available at or contact your local SimplexGrinnell office. Printed in USA Cert no. SW-COC % 0413

9 IT Solutions We Know What Matters to You In today s world of integration, IT plays a critical role in the selection and deployment of healthcare communications solutions. IT must be integrally involved and fully supportive of the technology that enables nurses to communicate effectively and have realtime access to vital information all with the goal of enhancing patient care and improving workflow and staff efficiency. As a leading healthcare communications provider, SimplexGrinnell takes responsibility for understanding what s important to IT. We work collaboratively and successfully with IT organizations in healthcare institutions throughout North America. In delivering our IPbased solutions, our system operates efficiently and effectively within your IT infrastructure. We integrate with both existing and anticipated future technology, through design elements that include: IP-based communications protocol SIP/VoIP integration technology HL7 compliant solutions to ensure data interoperability Customized scalability to or facility Remote access to system configuration and diagnostics Advanced software security Operation system support The Importance of an IT Partnership At SimplexGrinnell, we believe in working side by side with our customers to help meet short- and long-term challenges and goals. Within the healthcare environment, we take the partnership approach a step further, not only working closely with nurse executives and administrators, but with IT and other stakeholders intimately involved with healthcare communications. This collaborative approach enables us to maximize value, improve cost efficiency, and help ensure the mutual success of an integrated communication solution. Customer Benefits: // Compatibility with Your IT Environment: PoE support and structured wiring for backbone communications to provide effective and efficient operation within your infrastructure // Backup Communications System: Supports emergency communications over standard structured wiring. In the event of an IP communications failure, the nurse call system can continue to operate in a degraded mode. // IP-Based Communications Protocol : Uses industry standard TCP/IP communications backbone // Scalability: Accommodates each department and the adoption of future technologies // Secure Access: Advanced software security integrates with Active Directory // Operation System Support: Supports deployment on Windows Server 2008 and Windows 7 and interoperability with Windows XP Pro and Windows XP Embedded based platforms

10 IT Solutions Corporate Sales and Marketing 50 Technology Drive Westminster, MA Tel: (978) Toll Free: Canada 2400 Skymark Avenue Mississauga, ON L4W 5K5 Tel: (905) Fax: (905) Toll Free: SimplexGrinnell LP. All rights reserved. Tyco, Simplex, SimplexGrinnelL, and the product names listed in this document are marks and/or registered marks. Unauthorized use is strictly prohibited. License numbers available at or contact your local SimplexGrinnell office. Printed in USA Cert no. SW-COC % 0413

11 Financing Options Why tap into valuable capital assets, when SimplexGrinnell offers an affordable solution to financing your critical healthcare communications? Whether financing a nurse call system or a total communications solution that includes infant protection and wireless phones, Tyco Global Financial Solutions (Tyco GFS) can make it happen. And we ll help arrange attractive payment schedules to accommodate the scope of your project. Take Advantage of our Unique Offering Working with our partner, Tyco GFS, SimplexGrinnell can offer you a variety of financing options. For example, with the Fair Market Value Tech Refresh (Tech Refresh) program, you can add equipment and upgrade your system with new features throughout the financing term. Better yet, there is typically little or no change to your existing monthly payment. And unlike bank loans, our Tyco customized financing plan gives you the option to incorporate a new communications system s soft costs such as installation, maintenance and training into the fixed monthly payment over a two- to five- year period. Stay Current and on Budget with New Technologies The Tech Refresh financing program protects both your investment and your operating budget, while helping keep pace with the latest EZCare VITALTouch nurse call technology upgrades and integrations. Over the long term, your healthcare facility can operate with the latest communications innovations as Tyco GFS works closely with you on financing any necessary upgrades. The end result is that your staff and your patients can continuously benefit from the advancements and effectiveness of a dynamic and fluid communications solution. Powerful Benefits from Tyco GFS // Allows you to conserve valuable capital and accurately forecast your budget // A highly flexible, competitive fixedrate financing program // Bundling solutions to include qualified soft costs (installation, maintenance, training) // Tech Refresh Program lets you keep pace with new technology // A hedge against fluctuating interest rates/inflation // Interest exempted from federal, state and local income taxes

12 Financing Options Your Solutions Partner SimplexGrinnell and Tyco Global Financial Solutions are trusted partners in equipping facilities with affordable, industry-leading healthcare communications solutions. In addition to offering outstanding financing programs, we back our commitment with decades of experience in manufacturing, designing, installing, and servicing healthcare communications and fire and life-safety systems. That provides added peace of mind to help ensure you re making the right decision. As Tyco businesses, we are part of a global organization that constantly strives to advance safety, security and communications to save lives and improve businesses and institutions. Corporate Sales and Marketing 50 Technology Drive Westminster, MA Tel: (978) Toll Free: Canada 2400 Skymark Avenue Mississauga, ON L4W 5K5 Tel: (905) Fax: (905) Toll Free: SimplexGrinnell LP. All rights reserved. Tyco, Simplex, SimplexGrinnelL, and the product names listed in this document are marks and/or registered marks. Unauthorized use is strictly prohibited. License numbers available at or contact your local SimplexGrinnell office. Printed in USA Cert no. SW-COC % 0413