AOU Bahrain FAQs. Student Related Frequently Asked Questions

Transcription

1 AOU Bahrain FAQs Student Related Frequently Asked Questions 2012

2 Table of Contents Admission... 3 Registration... 6 Equalizing courses Transferring Examinations Programs and Courses Attendance and Studying at the University Tuition Fees and Finances Bahrain Online student services system (BOSS) Social network Services Offered to Students ID card Student Council Bylaws E library/ Learning Resource Center Department Graduation Ceremony About the University Accreditation and Validation of the University Certificate Partnerships Plagiarism Bibliography P age

3 Frequently Asked Questions (FAQs) Document 2012 AOU Bahrain Admission 1. Q. What do I need to do to study at AOU? For a student to study at AOU he/she has to follow these steps: 2. Fill out the online application form on the website 3. The student has to keep the ID given from the website after filling out the form 4. Later, the student has to submit the documents required and pay the admission fees 5. Once the student is accepted he/she will take the placement test 6. Q. Where can I find the application form? The application form can be found online on the AOU website 7. Q. When is the last day for admission? The last day for admission for any given semester is provided in the academic calendar for the previous semester. These calendars can be obtained from the registration department or from the university s website. 8. Q. When will the admission start? The first day for admission for any given semester is provided in the academic calendar for the pervious semester. These calendars can be obtained from the registration department or from the university s website. 9. Q. What is the minimum age requirement for me to study at AOU? AOU accepts all ages as long as the student applying has fulfilled all the requirements and provided all the documents needed. 10. Q. Can I apply to any program at AOU? Yes. An applicant can apply to either the Business Administration program or Information Computing and Technology. There is no specific criterion for applying to either program. 11. Q. Is there an admission fee that I need to pay to AOU? Yes. The admission fee is 36 Bahraini Dinars. 12. Q. How will I know if I have been accepted to AOU? After an applicant provides the documents required and pays the admission fees he/she is automatically accepted and immediately notified of the acceptance. In the event if the high school certificate is found not accredited the applicant will be notified. 13. Q. What do I need to do after I get accepted? Once a student gets accepted and does the placement test he/she can log in the Bahrain Online Student Services system (BOSS previously known as the SIS) and register for his/her courses. 3 P age

4 14. Q. Do I have to bring the original certificate to be admitted? An applicant has to provide an original document of their high school certificate or in case the student is transferring from another university or has a previous bachelor degree he/she has to provide an original certificate. 15. Q. If I am a newly admitted student what will my username and password be? The username and password for accessing the Bahrain Online Student Services system will both be the Student s ID number that he/she received from the admission office. 16. Q. What are the admission dates for the Fall, Spring and Summer semesters? The admission dates for the Fall, Spring and summer semesters are provided in the academic calendar for the previous semester. These calendars can be obtained from the registration department or from the university s website. 17. Q. What are the programs offered by AOU? The accredited academic programs that you can study at AOU are: B.A in Business Administration (128 credit hours) B.S.C. in Information Computing and Technology (ICT) (131 credit hours) 18. Q. When are the placement tests? Upon acceptance when the admission office provides the student with his/her Student ID the office will inform the student of the next available placement test. Usually, placement tests start 2 weeks after the admission date. 19. Q. If I am not required to take English 111 or 112 do I still have to do the placement test? No, as long as you provide the admission office with a TOEFL or IELTS certificate with a score that exempts you from English 111 or 112 or, in case you are transferring from another university, you provide the admission office with a transcript that shows that you have passed English 111 or 112 with a grade of C or higher. 20. Q. What is the format of the placement test? And how long is it? Both the Arabic and English placement tests will be multiple choice questions. The duration of both tests is approximately 1 hour and 30 minutes. 21. Q. Who will be exempted from English 111 and English 112? A student will be exempted from English 111 is he/she gets an international IELTS score of band 5.5 and below 7, or a score of 500 to 549 in TOEFL completed within 2 years prior to admission to the University. A student will be exempted from English 112 if he/she gets an International IELTS score of 7 and above, or a TOEFL score of 550 or above, completed within 2 years prior to admission to the University. [Taken from the Student Guide pg. 18] 22. Q. What type of supporting documents should accompany the application form? In addition to the completed application form, the following certificates/documents are required: 1. A certified copy of the Secondary School Certificate Examination (Tawjihi), or its equivalent. 4 P age

5 2. A copy of the passport or the civil status document. 3. Three photos. 4. Admission fee (36 BD) 5. A certified copy of the higher diploma certificate and transcript for bridging program. ( in case there is one) 6. A certified copy of the bachelor's degree certificate and transcript for higher diploma students. (in case there is one) 7. TOEFL certificate in case there is one 23. Q. What are the admission conditions? To be eligible for admission to the Arab Open University, the student should successfully pass the Secondary School Certificate Examination (Tawjihi) Exam or equivalent exams. The minimum average in the (Tawjihi) certificate to be accepted for admission at the Arab Open University is 50%, provided that a period of two years has elapsed for the award of this certificate. Otherwise, the minimum average stands at 55% in relation to fresh school graduates. This means that the University paves the way for the admission of holders of the Tawjihi certificate from previous years. In any case, however, the volume of student intake is commensurate with manpower, equipment and educational resources available at the University. 24. Q. Are the placement tests in Arabic and English a pre-requisite for gaining admission to the university? As a matter of fact, processing the application of students is by no means dependent on these tests, as the University administers this test at a later stage that follows students' admission. All students who gain admission to the University should sit for both tests which are intended to assess and measure their competence in Arabic and English. Students who pass the exam may be exempted from taking the first level of the Communication Skills courses and earn three credit hours without having to pay additional fees. Students with exceptionally high marks may be exempted from taking the second level of the Communication Skills courses, and, subsequently, earn three credit hours more without paying the fees for the course. 25. Q. Are the additional subjects for the Secondary School Certificate Examination (Tawjihi) Exam (Vocational Stream) considered a must for enrolling at AOU? Yes, and actually this is stipulated by the Ministry of Education. Otherwise, any degree awarded by AOU will not be accredited by the Ministry. 26. Q. Who will be exempted from the Arabic Language skill courses? A student who passes the Arabic Language Placement Test with an average of 60% or above is exempted from studying Arabic Language Communication Skills 1 (AR111). A student who 5 P age

6 passes the Arabic Language Placement Test with 90% or above is exempted from studying Arabic Language Communication Skills 2 (AR112). 27. Q. Do you accept TOEFL or IELTS certificates instead of taking the placement test? Yes, AOU accepts TOEFL or IELTS certificates instead of taking the placement test. A student will be exempted from English 111 is he/she gets an international IELTS score of band 5.5 and below 7, or a score of 500 to 549 in TOEFL completed within 2 years prior to admission to the University. A student will be exempted from English 112 if he/she gets an International IETS score of 7 and above, or a TOEFL score of 550 or above, completed within 2 years prior to admission to the University. Registration 28. Q. I can t register online; I get a message that says you cannot register for this semester? What shall I do? If a student encounters any error with the Online Student Services system he/she should contact the call center the call center will then send an urgent request to the IT department 29. Q. When is the registration period? The registration period for each semester is mentioned in the academic calendar. 30. Q. Where can I get an official transcript? A student can get an official transcript from the registration office. 31. Q. Are there any evening classes? Yes, AOU Bahrain provides evening classes. 32. Q. How Can I register for my courses? To register for courses the student has to login to the Online Student Services system (link: and use his/her username and password. Later, he/she should click on Registration to access the registration page. By choosing a course from the drop down menu and a timetable will appear of the timings of the course. Click on select and then add and a course will be added. 33. Q. How can I drop a course? To drop a course the student has to login to the Online Student Services system (link: and use his/her username and password. Later, he/she should click on Registration to access the registration page. He/she will see a table of the courses 6 P age

7 he/she is registered to. At the beginning of each row there will be an option to Drop by clicking the Drop button he/she will drop a course. 34. Q. When will the final results be available? The final results will be available when they are approved by headquarters in Kuwait. 35. Q. When is the examination period? The examination period is announced on LMS at the beginning of each semester. 36. Q. How can I withdraw from a semester? To withdraw from a semester a student has to visit the registration office and fill out a Withdrawal from University form. However, withdrawing from the semester is only allowed during the first two weeks of the semester. In case a student needed to withdraw later on he/she will have to provide a written excuse. 37. Q. When can I withdraw from a course? A student can withdraw from a course from the beginning of the semester until one week before the beginning of the final examinations period. 38. Q. When is the midterm? Midterm timings will be announced during the semester. 39. Q. If I m graduating soon, what should I do? If the current semester is the last one for the student, he/she will have to fill out an "expected graduation" form (found in the registration office), have it signed by his/her advisor and submit it to the registration office along with a copy of the student s passport. 40. Q. Can I take more than 18 credits if I am graduating? If it is a student s last semester he/she can register up to 21 credit hours provided that his/her GPA is not less than 3.00 out of Q. How many credits can I register for in the summer? A student can register a maximum of 9 credit hours in the summer semester. 42. Q. When does the Summer semester start and when does it end? Each summer semester has different timing. The beginning and ending of each summer semester is provided in the academic calendar. 43. Q. If I am graduating and I failed a subject, can I redo the final exam or do I have to redo the whole course? 7 P age

8 If a student failed in the final exam and passed his/her course work, they can only repeat the final exam, but if they failed their course work they will have to redo the whole course. 44. Q. What are the credit hours required for each major? A B.A in Business Administration student must complete 128 credit hours. A B.S.C. in Information Computing and Technology student must complete 131 credit hours. 45. Q. Do I have to take English 111 in the first year? Yes, a student has to take English 111 in the first year but he/she can take English 112 any semester he/she finds fit. 46. Q. When will I receive my UK certificate after graduating? To receive the UK certificate, it usually takes about 3 months or more after receiving the AOU certificate. 47. Q. Does AOU keep contact with their graduated students? Yes, through the Alumni office. This office can be contacted by the following [email protected]. 48. Q. How is the old study plan different from the new study plan? The only difference is in the courses to be studied, but the number of credits and years to graduate are the same. Old study plan will phase out gradually as students who are following it graduate. 49. Q. If I took part A from a course and after applying the new study plan part A was cancelled, will I to do part A from the new study plan again? If a course is cancelled in a new plan it will be cancelled entirely (part A and part B) it is not possible that only one part will be cancelled. In case you studied in a course in the old plan, and you were transferred to the new plan where this specific course doesn't exist, it should be counted as a replacement for one of the courses in the new plan or it will not be counted at all depending on the plan and on the course. In such case it is better to see the advisor. 50. Q. Will I have to follow the new study plan after I ve been following the old one? That depends on how the new plan works and on the courses you have studied. If a new plan was introduced, it is better to check with the advisor about which plan to follow. 51. Q. Can I take classes while doing English 111? Yes, a student can take EL111 along with other courses. 8 P age

9 52. Q. What is the minimum/maximum number of credit hours that the student may register for per semester? The minimum load of a regular student is 12 credit hours. The maximum is 18 credit hours. 53. Q. Can I be sent a Registration Agreement by ? The registration office does not send a Registration Agreement. 54. Q. Can I request further information on a course or module? Any information regarding the courses offered in AOU Bahrain can be found on the university's main website, for: Information Technology and computing program ( Business Administration ( bsite.pdf) For further information a student can contact the call center and the call center will contact the academic department concerned. 55. Q. I work in shifts, how can I manage between my job and my classes? AOU Bahrain provides several timings for most courses to choose from, a student can arrange with his/her work as which timing will be more suitable for him/her to be excused for classes. 56. Q. Is it possible to register courses through the internet? Yes, the Online Student Services system ( under the Registration section is where a student can register online. 57. Q. I want to change my major. What should I do? For a student to change his/her major, he/she has to visit the registration office to fill out a special form. The required fee for this process is 5 BD 58. Q. When can I change my major? A student can only change his/her major during the registration period. 59. Q. Is the attendance in the Summer semester different than the attendance in the Fall or Spring semester? Yes. The attendance in the summer semester will be weekly unlike Fall and Spring where it depends on the subject. In the Fall and Spring semesters if a student is taking 3 credits courses he/she will have to attend once every 2 weeks, if he/she is taking 4 credits and more he/she will have to attend once every week. 9 P age

10 60. Q. How many weeks are in each semester? The Fall and Spring semesters each last sixteen (16) weeks while the summer semester lasts for only eight (8) weeks. 61. Q. What are the nationalities of the lecturers in the university? AOU Bahrain lecturers are from several nationalities including Bahrainis, Arabic nationalities, Indians.. etc 62. Q. Where is my lecture located? To find where a lecture is located the student has to login to the Online Student Services system and check the Registration section. The classroom of each course is mentioned in the student schedule. Equalizing courses 63. Q. Is it possible to equalize all the courses in a college Diploma? It depends on the courses a student has taken. If a student has studied in an accredited university before, he/she will have to submit his/her previous transcript to the registration office and the registration office will decide if there are any courses that can be equalized for the student. However, take note that if the student is transferring from another university to AOU Bahrain university he/she can only have up to credits equalized, but if he/she is transferring from another AOU branch there is no limit to the credits transferred as long as they are equivalent to the Bahraini branch. 64. Q. What are the courses that can be equalized? Courses that can be equalized are those that match AOU Bahrain courses in content and number of credits with grade C or above. 65. Q. What are the conditions for equalizing courses? To equalize a course it has to first match an equivalent course in AOU Bahrain in content and number of credits, also, the grade for the course has to be C or above. 66. Q. How is the course equalization process done and who is responsible for it? If the registration office confirmed that the student has the courses that can be equalized, the student will have to fill out a special form, attach it with his/her previous official transcript along with the description of the courses to be equalized and submit it to the registration office. 67. Q. What are the needed documents for courses equalization? 10 P age

11 The documents that are needed for courses equalization are a special form to be filled out (can be found in the registration office), an official transcript along with the description of the courses to be equalized. Transferring 68. Q. I want to transfer to another AOU branch. What should I do? And what are the requirements for transferring to another AOU branch? To transfer to another AOU branch the student must fill out a form (found in the registration office) and pay the financial department transferring fees (10BD) and then hand the form to the student affairs department. The student affairs department will then call the other AOU branch and arrange for the student s transferring. 69. Q. When can I transfer to another AOU branch? A student can only transfer to another AOU branch during the registration period. 70. Q. If I am from another university will my credits be transferred as well? To equalize a course it has to first match an equivalent course in AOU Bahrain in content and number of credits, also, the grade for the course has to be C or above. 71. Q. What documents do I have to provide to transfer to AOU? If a student is transferring from another AOU branch to Bahrain AOU branch, he/she will have to provide the registration office with an official letter from their previous branch that requests the student s transfer along with an official transcript. If a student is transferring from another university, the student will have to fill out a special form, attach it with his/her previous official transcript along with the description of the courses to be equalized. Examinations 72. Q. What do I have to do if I have an exam during my working hours? If a student has an exam during his/her working hours, he/she should take an official letter from the registration department that shows the timings of the exam and submit it to his/her workplace be excused from work during the exam time. 73. Q. Can I do my final exam in another AOU branch? What is the procedure? 11 P age

12 Yes, a student can do his/her final exam in another AOU Branch. The student must go to the student affairs department and give them the course he/she wants to do the final for in another branch with his/her name and student ID. Later, the student affairs department will arrange with the other branch to make it possible for the student to do his/her exam in another branch. 74. Q. When will the excused students list be published? The excused students list is usually published a week after the end of the examination period. 75. Q. I cannot attend the final exam. What should I do? Any student who does not show up for the final exam should submit a medical report or a justifiable excuse to the course Tutor, within a period that does not exceed two weeks. The Tutor then submits this report to the Staff Tutor along with his/her remarks. The Staff Tutor, having written his/her own comments, passes it on to the Branch Director for a final decision. If the absence is deemed excused, the student receives an Incomplete (I) grade for the course(s) and will be given an opportunity to sit for a makeup exam no later than the end of the following semester. Otherwise, and if the student's excuse is not acceptable, he/she will be disqualified from taking the exam and will receive an F in the course. This means that the student will have to repeat the course. Programs and Courses 76. Q. What are the programs currently offered by the University? The Arab Open University offers the following programs. 1. Information Technology and Computing (131 credit hours) This program consists of 131 credit hours leading to the degree of Bachelor of Information Technology and Computing. It is based on courses offered by the UK Open University, in addition to the Arab Open University required courses that comprise 32 credit hours. The program aims to qualify students in the academic and modern aspects of information technology, as well as computer technologies and communication, including software design and application. Study is conducted in the medium of English. The preparation and implementation of this program are supervised by the Arab Open University's Faculty of Computer Studies. 2. Business Administration (128 credit hours) This program consists of 128 credit hours leading to the degree of Bachelor of Business Administration/Systems Track. It is based on courses offered by the UK Open University, in 12 Page

13 addition to the Arab Open University's required courses that comprise 32 credit hours. Study is conducted in the medium of English. The program is supervised by the Faculty of Business Studies. 77. Q. What courses are offered as University Requirement? The study plan includes 32 credit hours for 'University Requirement' subjects distributed as follows. (a) The following (18) credit hours of 'Obligatory' courses: -Arabic Communication Skills (6 credit hours) -English Communication Skills (6 credit hours) -Independent Study Skills (3 credit hours) -Internet Skills and Learning On-line (3 credit hours) (b) Fourteen (14) credit hours of 'Elective' courses from which the students may choose in accordance with their field of specialization. These 'University Requirement' courses, whether obligatory or elective, seek to develop students' language communication skills and ability to use computers and the Internet, in addition to widening their scope of general knowledge through specific courses related, inter alia, to the environment and open learning. As for the 'Communication Skills' courses, students who pass the exam may be exempted from taking the first level of the courses and earn three credit hours without having to pay additional fees. Students with exceptionally high marks may be exempted from taking the second level of the Communication Skills courses, and, subsequently, earn three credit hours more without paying the fees for the course. Attendance and Studying at the University 78. Q. What are the timings of the lectures? Lectures are usually from 4-6 pm and from 6-8 pm except on Saturday and Thursday where lectures start at 8 am and end at 2 pm, Q. What is the attendance system in the university? Students have to attend 25% of the face-to-face tutorials and direct classroom lectures of the overall number of credit hours assigned to each course. Other interactions will be Semi-direct 13 P age

14 methods of instruction in the form of lectures, interactive educational activities via V-SAT and video and teleconferencing. 80. Q. Is attendance compulsory? Yes a student has to attend 25% of the face-to-face tutorials and direct classroom lectures. 81. Q. Are the courses taught in English? Yes, all courses are taught in English except Arabic Communication Skills (AR111 and AR112). 82. Q. What is the studying period? The academic year consists of two semesters, each of which lasts for sixteen (16) weeks. The summer session lasts for eight (8) weeks. 83. Q. Can I finish my study in less than four years? Yes a student can finish in less than four years if he/she took summer courses while also following the study plan. 84. Q. What is the duration of study for the Bachelor's degree? The study plan consists of a specified number of credit hours according to specialization which the student is requested to successfully complete in order to be eligible for the award of the degree. 85. Q. What is meant by 'credit hour?' The credit hour is a unit for measuring educational credit usually based on the number of classroom hours per week throughout a term. One credit represents one teaching hour given per week during a semester of 16 weeks. A course of 3 credits generally corresponds to 45 hours of teaching and 3 hours of examinations at a regular university, whereas it corresponds to 15 hours of teaching and 3 hours of examinations at AOU where students attend one teaching hour per week for a course of 3 credit hours. However, an attendance of two teaching hours per week is requested at AOU for courses that hold eight credit hours, and an attendance of three hours is requested for those courses that are assigned 16 credit hours. 86. Q. Is it possible for the student to complete all requirements and be eligible for graduation in less than four years? Yes, students may complete their degree requirements as quickly as they wish. However, it all depends on the number of credit hours the students are able to take and pass successfully, taking into consideration their academic standard and performance, time they 14 P age

15 are able to devote to study, social status, etc. Likewise, taking courses during the summer will enable the student to earn more credit hours and to complete his study plan requirement in less and less time. 87. Q. How is the academic year and the academic semester divided at AOU? The academic year is divided into two semesters and one summer session. Each semester consists of 15 actual teaching weeks and one week of final examinations. The summer session consists of six weeks, on average, of intensive courses with final examinations. Normally, the First/Fall Semester extends from early October until end of January; the Second/Spring Semester extends from mid-february until mid-june, and the Summer semester extends from early July until the end of August. Study in the First/Fall and Second/Spring Semesters is obligatory for all students, while the Summer Semester is optional. 88. Q. How is students' performance being evaluated? Assignments (TMAs) carry 20% of the final score, MTAs 30%, while the final exam is assigned 50%. The assignments may comprise different types of activities such as preparing reports for course-related projects. The AOU adopts a continuous mode of student evaluation throughout the semester and/or the academic year. In principle, this mode comprises a variety of tools of assessment, including: regular assignments and periodic tests, term papers and projects, and a final exam. In turn, tutors are expected to grade the assignments, make their notes on them, and return them to the students. Final exams will be prepared, and, subsequently, graded under the control of the University headquarters by qualified faculty members in accordance with strict measures of confidentiality and fairness. In addition to tutoring sessions and other mechanisms of learning, the evaluation and assessment processes are aimed at creating a useful avenue of interaction between the students and the tutors, on the one hand, and the students themselves, on the other. Furthermore, the assessment process serves as an added quality assurance measure for the University. 89. Q. How are final letter grades in respect of each course calculated in terms of corresponding points? Letter Grade Point A 4 15 P age

16 B+ 3.5 B 3 C+ 2.5 C 2 D 1.5 F Q. How is the merit system of evaluation interpreted? The merit system of evaluation is interpreted as follows: Merit System F W I T S U P CR Interpretation Failure Withdraw Incomplete Transfer (of certain credits approved beforehand by the University) Satisfactory (not to be included in the cumulative average) Unsatisfactory (course to be repeated and not to be included in the cumulative average) Progress (for completion of the first part of annual courses and not included in the cumulative average) Credit (for Communication Skills courses that are passed without studying the course and not to be included in cumulative average) 91. Q. How are the semester and cumulative averages calculated? 16 P age

17 The semester and cumulative are calculated as follows: point Grade Merit Excellent Very Good Good Fair Less than 2.00 Poor Tuition Fees and Finances 92. Q. Is English 111 and English 112 fees included in the tuition? Yes, those courses considered as general courses that the student must take, except in case of exemption. 93. Q. Will English 111 and English 112 fees be subtracted from the tuition fees if I m not required to take them? The Student can be exempted from studying many courses by transferring credits from other universities or by the admission exams and in all cases the student doesn t have to pay for courses that are not required. 94. Q. When must fees be paid for each semester? After registering courses and within the registration and payment periods of the semester as stated in the academic calendar. 95. Q. How much do I have to pay each semester? The amount will be stated based on registered courses each semester. 96. Q. How much are incidental fees and what do they include? Registration fees BD32 and Value Added Services (VAS) BD Q. Can I pay my tuition fees in installments? 17 P age

18 For the student to pay tuition fees in installments he/she must finish 1 year of studying at the university with a GPA of 2 or above. Installments will be paid twice each semester. 98. Q. Does AOU offer scholarships for bright students? Yes educational scholarships are offered to the foremost achieving students according to: 1. The semester rating (i.e. with GPA between 3.67 and 4 which is the equivalent to Excellent) at the end of each semester credit hours completed. The scholarship takes the form of exemption from 25% of the AOU course fees for the following semester for registered students. 99. Q. How can I pay if I m not in Bahrain? A student can still pay online if he/she is not in Bahrain. Payment is done by visiting Payment can only be done by using a MasterCard or a Visa card, debit cards are not acceptable Q. Is there a policy for needy students? And what is the criterion of a needy student? Yes there is a policy for needy students. Aids to registered needy students are disbursed in the form of exemption from AOU course fees by an average of 25%. The exemption is approved according to the following criterion of needy classification : 1. Family Disasters: like the death of one of the relatives of the first degree. 2. Evaluation of student revenue versus expenses 3. Natural disasters, accidents and fire. 4. Dangerous and incurable diseases 5. Special cases and the handicapped credit hours passed 7. The GPA should not be less than 2.5 A student that falls within the following criterion should submit official documents to the student affairs proving that he/she is entitled to receiving aids. The student is allowed to pay in installment if he/she fulfills the above requirement Q. How can I pay my tuition? Students can pay for their tuition using the following methods: A. Cash: All the currencies are acceptable since we have our exchange procedures. B. Debit/debit card: Only Master & Visa Card are acceptable C. Online: to make the payment procedure easy students can pay online by going to Only MasterCard & Visa credit cards are acceptable (debit card are not acceptable.) D. As for sponsored students the fees will be claimed from the Sponsor Q. What is your refund policy? The refund policy is as follows: 18 P age

19 1. The payment period is open for two weeks, during these two weeks the student is able to withdraw from the semester with full refund. 2. The payment extends for more two weeks but with late charges, during that the student is able to withdraw from the semester but only 65% from the course fees is credited in the student account as a balance to be used for the next semester. 3. Later than that and for two weeks only, in case of withdrawal only 50% from the course fees is credited in the student account as a balance to be used for next semester. 4. Once the semester begins, no fees will be refunded to the student in case of withdrawal from the semester and all the unpaid courses will be dropped. Note: All the refunds will be credited on the student account and not given as cash; however, there are some exceptional cases Q. Are the prices of the books included in the tuition fees? Yes. Once a student pays the tuition fees the cashier will give the student a receipt. The student will then show the receipt to the bookstore and collect his/her books. In case the student pays online, the student can receive his/her receipt from the reception Q. How much are the tuition fees overall? Total Fees for Business Administration (BAS) BD 5019 The approximate number of courses a student must finish in order to graduate is 21 courses Total Fees for Information Technology and Computing (ITC) BD 5192 The approximate number of courses a student must finish in order to graduate is 29 courses And if the student needs a detailed quotation he /she can refer to Finance Department. Bahrain Online student services system (BOSS) Previously known as the SIS system ( Q. I can't Login to the new registration system? If a student can t login to his/her account it is either he/she forgot his/her password or he/she is a new student. If they forgot their password they should contact the call center the call center will then send an urgent request to the IT, registration and the quality assurance department and whoever will reply first will solve the issue. If the student is new (and after he/she went through the admission process) the username and password will be his/her student ID. 19 P age

20 106. Q. The new Online Student Services system site is not opening on my PC, what should I do? The Online Student Services system works on all browsers. The student has to check the internet to make sure there are no issues with connecting to the internet and if the site is still not opening the student must call the call center, the call center agent will then open the student s account to see if the issue is from the student s side or if the Online Student Services system is down. If the student s account opens then the student has to check if there are any technical issues from his/her side, if the call center agent can t open the BOSS the system must be down. The call center agent will notify the student that the system is down and that he/she has to wait until the issue is resolved Q. How can I print my schedule for this semester? When the student logs in to the Online Student Services system ( and clicks on Registration he/she will find an option of printing their schedule at the bottom Q. How can I change my section? If it is during the registration period the student must call the call center to change his/her department. The call center agent will then send an urgent request to the IT, registration and quality assurance departments. The department that responds first will notify the agent that the change has been done. If the student wants to change his/her section after the registration period, the call center will notify the student that the registration period has passed and that they need an authorization from the registration department. The call center agent will then call the registration department and follow up if the authorization of changing sections has been granted Q. I can t view the transcript from the site? A student can see his/her transcript by logging in to the Online Student Services system ( and clicking on either the Student Grades section or the Examination Result section to view previous semester grades. However, to view current grades (TMA or midterm) they have to login to the LMS Q. How do I view the course schedule? To view the course schedule the student has to login to the Online Student Services system ( and then click the Registration section Q. What should I do if I cannot resolve my complaint informally? If a student can t resolve a complaint informally he/she should enter a formal complaint into the online complaint system available at (After logging in, click on the Student Support icon to enter the page with the Complaint System button.) If the student s complaint is still not addressed, please write an to the QA department ([email protected]). 20 P age

21 112. Q. Where can I find the student appeals procedure? To find the student appeals procedure the student has to login to the Online Student Services system ( then choose the Student support section, then click on Appeal system and then click on to check how your appeal will be processed Q. Where do I go for help in making a complaint? First a student has to login to the Online Student Services system ( then choose Student support, under student support choose Complaint system, later click on Submit new complaint. The student has to fill out the form and submit it Q. What is the difference between an appeal and a complaint? An appeal is concerned with the marks of the students such as TMA, midterm or final marks (academic examination). A complaint is anything other than academic examination Q. How can I find my final grades on the online student services? A student has to login to the Online Student Services system ( and choose either Student Grades or Examination both of them provides the final grades Q. Where can I find the details of my course work on the Online Student Services system? To find the details of the course work a student has to login to the Online Student Services system ( and then choose either the Grades section or examination result section Q. Do you have an online payment system on the Online Student Services system? Yes a student can find it under Student fees section in the Online Student Services system ( Q. Can I view the study materials before I register? To know more about the study materials a student can check the following links for the student handbook: 21 P age

22 For Business Studies: pdf For Information Technology and computing: Q. Can I register early for a qualification? A student can only register for a qualification during the registration period Q. Can I register early for a module? A student can only register for a module during the registration period Q. Why am I not able to add a course through the Online Student Services system? If a student is not able to add a course through the Online Student Services system the reason will be one of the following: There is a conflict in timing with another course or courses The student didn t complete the pre-requisites of the course The student reached the maximum amount of hours allowed for the semester 122. Q. What is the duration of add/drop period? (check academic calendar) A student can drop or add a course during the registration period. If the student wants to drop a course after the registration period it will be considered a withdrawal where the student will have to fill out a withdrawal from a course form Q. Why am I not able to see my grades in the Online Student Services system? If a student can t view their grades on the Online Student Services system ( either the grades are not available yet or if they are the current semester grades the students can only view them on the LMS Q. Is there an English or Arabic version of the Online Student Services? Yes. When a student goes on the Online Student Services system page ( he/she will be able to access the Arabic version by pressing on دخول and access the English version of the system by pressing on Login. LMS 125. Q. How can I get an account on the LMS? 22 P age

23 The LMS administrator will create an account for a registered student on the LMS after they have paid all the requisite fees. The user name and the password will be the student s ID number for the first login to then the system will ask the student to change his/her password for more security Q. How can I reset my password? You can reset your password from the main login page ( by clicking on Forgotten your username or password? An will be sent to you in case you have registered your to your LMS profile. If not contact the LMS administrator on E- [email protected] or call and they will reset your password Q. Where can I find my course material? Each course that you registered could be found on its own page on the LMS under My courses Area on the left side of the LMS page. By clicking on the name of the course you will be moved to the course page which has all the needed material Q. Where can I see my assignments? Assignments can be seen inside the course page on the LMS, usually it s a word document titled TMA That is the abbreviation of the Tutor marked assignment. You can download it to your computer and start working on the same document Q. How can I submit my assignment? There is a link to submit your assignment inside the course page on the LMS. Which is titled with TMA1: Turn it in or TMA1 due date. Click on that link and browse your Assignment from your computer and click on upload, then Save Q. Where can I find the due date of my assignment? The Assignment due date could be found in : 1- The LMS main page calendar. 2- The course Calendar 3- The Assignment document. 4- Most tutors write the due date in the TMA link inside the course page on the LMS Q. Where can I see the grades of my assignments? Tutors upload grades on the same Link of the assignment submission link, or you can check it on your grade book on LMS main page Q. I am still seeing my previous semester courses? What does it mean? 23 P age

24 Previous semester courses are saved on the LMS for archiving purposes for 1 year Q. What is the benefit of using the LMS? The LMS is the main communication source for students with their tutors and course materials. All student-related important announcements, assignments and course materials are on the LMS. It is imperative that students view the LMS on a regular basis Q. How can I contact my teacher through the LMS? From inside the course page, click on the Participants link under the course name inside the left Navigation bar. Click on the tutor s name and send them a message. Alternatively, many tutors provide their addresses inside the course page Q. What is the difference between the SIS and the LMS? The SIS is the Student Information System (now called the Online Student Services) and allows students to register courses, make payments, view final exam grades, log complaints, appeals etc. The LMS stores course materials and other semester announcements Q. I am financially sponsored and I can t get my courses on LMS? Your courses will show on the LMS only once payment has been received from your sponsor Q. I sent the TMA to my professor and he didn t receive it? The student has to make sure that they have submitted the TMA through the LMS and clicked Save after uploading the TMA. Secondly, when a student submits his/her TMA they will receive a confirmation that the TMA has been submitted, a message will appear your assignment has been uploaded successfully In case you are still having troubles submitting your TMA contact our LMS department at E- [email protected] Social network 138. Q. How can I join your social network? Add us on Facebook: Follow us on Add us on Black Berry pin code: 2905E40F Kakao talk for Iphone/Galaxy users/ Download and add AOUBH 139. Q. What am I going to receive if I joined your social network? All university related announcements can easily be received on your mobile phone. 24 P age

25 Services Offered to Students 140. Q. What support services are available for non-bahraini Students? The following are the support services available for non-bahraini students: 1. Issuing a letter stating that the student is enrolled in the university attached with an ID card and an official schedule. These attachments will facilitate crossing the bridge or airport. 2. Be in contact with the student by , phone, fax and blackberry. 3. Scan the requested letters for the student and send them via if he/she is not able to come to campus. 4. If a student can t attend the university in the morning, he/she can call us to inform us, and we, in return, will hand the requested letters to the reception where the student can pick them up in the afternoon Q. Will I receive an orientation session when I arrive to AOU? Yes, the program regulates at the beginning of the academic year where new students will meet the faculty and administrative members in the university. Through the programs, the head of student affairs and academic advisors of each of the university departments will explain to new students the programs offered by the university, academic plans, rules and regulations of the university, events and activities provided by Student Affairs departments to the student Q. Are there any facilities for students with special needs? The Students Affairs Unit in coordination with academic departments help students with special needs in various ways, for example: pick blind students from their cars to their classes or give the students a softcopy of the course materials on CD s where the student can download and listen to an audio version of the course materials Q. Does AOU organize any career fairs? Yes, Students Affairs Unit organizes a career day every year and invites most of the organizations in society to offer the available vacancies and training programs for post graduate students and graduate students Q. How does AOU inform students about events and activities? 25 P age

26 Students Affairs Unit informs the students by sending announcements through the following channels: SMS, s, Digital screen, Blackberry and also put announcements on the boards Q. What sort of services are being offered to students? The Arab Open University provides different, but interrelated, student services; the aim of which is to facilitate learning and turn it into a fruitful process. With this purpose in mind, the University has set up The Department of Student Affairs, which coordinates the following services and facilities: 1. Advising Advising aims to help students make the right decision concerning the program they seek to be admitted to, and the courses they need. 2. University Website The University's website on the Internet is intended as a means of providing useful information on its various programs and activities for the benefit of its students and other interested parties. This site is also designed to facilitate communication between students and the University, on the one hand, and between and amongst students, on the other. 3. Virtual Library The Arab Open University has already started setting up a virtual library through which students can access several electronic sources of learning. These may be located at numerous Internet sites, thus, providing a nucleus for back-up sources of electronic learning. 4. Computer Labs The University provides a number of computer labs, and other equipment to help students carry out some special learning activities, and acquire or enhance the required and relevant computer skills. 5. Multimedia Labs The Arab Open University established multimedia labs to enable students to use applied computer programs and on-line learning resources related to their courses. These labs facilitate the use of audiocassettes, videocassettes and CDs. 6. The Student Guide The Student Guide has been issued, and will continue to be issued and updated periodically, to provide information on the services that the Arab Open University 26 P age

27 offers its students concerning its programs, courses, and other available sources of assistance Q. Will the University allocate grants and scholarships for needy and excelling students? The matter terms and conditions governing these grants have been formulated. The University has already started granting scholarships to needy and excelling students who fulfill the stipulated criteria and other conditions. ID card 147. Q. When can I pick up my ID card? The maximum date to pick up a student ID is 2 weeks after the beginning of the semester. It may also be picked up during Orientation Week Q. I lost my ID card, how can I get a new one? First of all the student should fill out a form in students affairs unit and pay the fees to the finance department. Within half an hour of submitting the request to student affairs unit the student will receive his/her new ID card Q. Can I do my final exam without a Student ID card? Yes, a student can do the final exam without an ID card but he/she has to provide an identification card such as a CPR or a Driving License and after finishing the exam the student should review the students affairs unit to issue a new card Q. I want to change the picture on my ID card, what should I do? To change the picture on the Student ID card, the student should fill out a form and attach the new picture to the form. He/she should hand it to the students affairs unit and pay the fees required to the finance department (1BD). Within half an hour of submitting the request to student affairs unit the student will receive his/her new ID card Q. I want to change my major on my ID card, what should I do? To change the major on the Student ID card, the student should fill a form in students affairs unit and pay the fees required to the finance department (1BD). Within half an hour of submitting the request to student affairs unit the student will receive his/her new ID card Q. What are the fees for replacing my lost ID? 27 P age

28 For a student to replace his/her lost ID he/she has to pay 5 BD Q. What are the fees for changing the information on my ID card? To change the picture of the major on the ID card a student has to pay 1 BD. Student Council 154. Q. Who are the members of the student council? The current (year ) members of the Student Council are: Mr. Turki Al-Harith Head of student council. Mr. Nabeel Taresh Vice President - representative of male students. Ms. Khawla Al-Hammad Vice President representative of female students. Ms. Asma Al-Moawda Council Secretary. Ms. Aysha Al-Athem Treasury Secretary. Mr. Saed Adel Al-Khabbaz Public relationships. Mr. Osama Fayez In charge of AOU clubs Q. What are the rights and responsibilities of the student council? The student council bylaws are available on AOU Bahrain s Branch website: council bylaws.pdf 156. Q. Do you distribute the student guide among all registered students? Yes, the student guide is distributed among all registered students. Yes Q. Are the activities organized by the student council funded and supported? 158. Q. Are there any periodical meetings between the student council and the academic and administrative staff? Yes, periodical meetings are arranged between the student council, administrative staff and the academic staff. Bylaws 159. Q. How are the disciplinary cases applied? 28 P age

29 The disciplinary cases are available on AOU Bahrain s Branch website: ng=en Under the Students Behavior and Disciplinary Measures section Q. What are the bylaws? The bylaws are available on AOU Bahrain s Branch website: ng=en E library/ Learning Resource Center Department 161. Q: How can I access the library? A student can access the library by following these steps: 1. Go to the library portal at 2. Enter their username and password which will be their student ID (ex @aou.com) 3. Enter their password (in case the student is logging in the first time his/her password will be aou123) Note: it is important for a student to change his/her password after they login for the first time 4. Once a student is logged in he/she can choose the resource they are interested in Q: What are the databases you use in the library? What does each database do? The databases used in the library are: 1. IEEE Computer Society Digital Library: provides access to 27 society magazines, transactions, more than 4,100 conference publications, more than 265,000 computing articles and papers, 29 peer-reviews periodicals as well as online publication in advance of print issues. 2. GALE: is the premier resource for peer-reviewed, full-text journals and reference sources, perfect for research libraries graduate. It allows you to translate the article to 11 languages, download article in PDF, HTML or plain text format, listen to articles or save them in MP3 formats. 3. Emerald: is a long established publisher with over 200 titles in the fields of business, management, finance, accounting, marketing, human resource, information science and engineering. 29 P age

30 4. EBSCO: EBSCO host databases and discovery technologies are the most used premium online information resources for tens of thousands of institutions worldwide. Representing millions of end-users. 5. EduSearch: EduSearch is an Arabic database that contains researches, papers and seminars concerning education. It is suitable for professionals and researchers in the field of education Q: Who do I contact if I lost my password? If a student lost his/her password or are facing any issues with logging in they can: 1. send an to [email protected] 2. Call the library staff Q: How can I reach the e-library staff? To reach the e-library staff a student can: 1. Go by person to the Learning Resource Center department (the library) and speak to the person in charge of the department (Ms. Reham Al-Khateeb) 3. Call the library staff at Send an to the Learning Resource Center department ([email protected]) 165. Q: When is the Learning Resource Center (library) open? The LRC or library is open from Sunday to Thursday from 9 am - 6:30 pm, Friday and Saturday the library is closed. However, the staff will only be available from 9 am 4 pm. In Ramadan the LRC is open from 9 am 2 pm Q: Is the Learning Resource Center available for all students? Yes, the Learning Resource Center is available for all AOU-Bahrain students 167. Q: What are the services available in the library for students? The services that are available in the library for students are: PCs: connected to the internet where a student can work on his assignment or research 2. Printing: A student can print papers in the library. The printing cost is very affordable where a student can print 40 papers for 1 BD. 3. Study space for students: students can study at the library, however, eating or drinking in the library is not allowed. 4. English Language Lab: the English Language Lab uses writing, speaking and listening to help a student increase his/her English language skills. A student can listen to English audio CDs or read English books as well as borrowing the CDs and books. 30 P age

31 5. Reference Books (hard copy versions): Students can look through books in the library or borrow the books available in the library Q: How can I print at the library? To print the student has to buy a printing card with 1 BD from the finance department (1 BD allows a student to print 40 pages). Later, he/she has to login to the network computer that they want to print from using his/her student ID. On the card there is a link to top-up the card, the student must login to that link and enter the number that is also written on the card. Once they save it they will be able to print using the library printer. A student should log off after printing to prevent any other person from using his/her card. Graduation Ceremony 169. Q. When is the graduation ceremony? The graduation ceremony is held once a year on December. When AOU Bahrain decides on the exact date they will send s to all of their graduated students to inform them Q. What is the graduation fee? And does it include the graduation ceremony fee? The graduation fee is 60 BD for bachelor degree. This amount includes the graduation ceremony fee Q. What documents should I provide to graduate? First a student has to fill a Clearance Form and get it signed by the departments specified on the form. The student has to also provide a copy of the passport as well as paying 60 BD as a graduation fee Q. How many people can I invite to the graduation ceremony? A student can Invite 3 people to the graduation ceremony. However, the number is flexible he/she can invite an extra person if he/she wants. About the University 173. Q. What are the countries of origin of the 7 branches at AOU? The countries of origin of the 7 branches of AOU are Bahrain, Egypt, Jordan, Kuwait, Lebanon, Saudi Arabia and Sultanate of Oman Q. When will construction of the permanent building of the Branch start and when is it due to finish? 31 Page

32 The building will be completed in approximately Q. Why aren t there any advertisements about the university? AOU Bahrain branch focuses on word-of-mouth as a way of advertising. In order to offer low tuition fees for our students we operate on a low budget, therefore, AOU doesn t advertise very often Q. What is the concept of the Arab Open University? When was it established? The concept of the Arab Open University was promoted as a personal initiative by HRH Prince Talal Bin Abdulaziz, President of the Arab Gulf Program for United Nations Development Organizations (AGFUND) years ago. Although roots of the concept go back to 1976, a more formal call was made, later, by HRH Prince Talal in Following a feasibility study and a subsequent standing collaboration with the United Kingdom Open University (UKOU), the Arab Open University was established under the umbrella of the AGFUND. It has, since then, been adopted, in principle, as a private Arab institution of higher education. The Arab Open University adopts a new methodology of learning and instruction whereby optimum use is being made of current and emerging information technology platforms and international socio-economic developments. The ultimate objective, however, is to provide access to learning for each and every individual who has the potential and interest to pursue university education Q. When did the Arab Open University launch its first year of instruction? Academic instruction at the Arab Open University started in early October, 2002 in the Kuwait, Jordan and Lebanon branches. Instruction in the Bahrain, Saudi Arabia and Egypt branches commenced in early February Q. What is actually meant by such terms as 'open education' and 'distance education?' Open education denotes that doors for education are wide open for each and every individual and student regardless of their gender, age, average in the Secondary School Certificate Examination (Tawjihi), date of the award of the certificate, or stream of education (literary, scientific, vocational, etc.) Distance education, on the other hand, refers to a set of teaching and learning strategies (or educational methods) that can be used to overcome spatial and temporal separation between educators and learners. These strategies are accomplished via the integration of (a) indirect means of communication (Internet, radio and television broadcast, satellite, telephone, fax, e- mail, ordinary mail, video and audio cassettes and CD-ROMS, and computer-based learning and telecommunications); (b) direct means of communication (textbooks, study guides, face- 32 P age

33 to-face tutorials, and office hours); and (c) semi-direct means of communication (video and teleconferencing, and specialized lectures broadcast over the Arab Open University's dedicated telecommunication network, etc.) Q. Does this mean that the Arab Open University adopts the system of 'education by correspondence?' The answer is no as the educational process, in its entirety, relies on an Integrated Multi- Media System (IMMS) which means that the University adopts a diversified number of appropriate and modern learning media of education and instruction, but without, of course, discarding the traditional face-to-face classroom teaching: These include: 1. Face-to face tutorials and direct classroom lectures, which is exactly similar to what takes place in a traditional classroom/lecture. According to the Arab Open University pertinent regulations, this method of direct interaction between the student and the tutor constitutes 25% of the overall number of credit hours assigned to each course. 2. Semi-direct methods of instruction in the form of lectures, interactive educational activities via V-SAT and video and teleconferencing. Such means of net conversation and net meeting, between students and their tutors, on the one hand, and amongst students, on the other, form a yet further dimension of semi-direct instruction. 3. Indirect methodologies of instruction represented by means of (a) reading materials and textbooks, (b) audio tapes and CD-ROMs that accompany the assigned materials and form an integral part thereof but by no means a substitute to them; (c) visual materials like video tapes that enrich the material and help students to better comprehend and grasp course content Q. Since the students are not obliged to attend classes and can fax or mail/ their answers and academic activities, is it then education by correspondence? Again, the answer is no. As mentioned earlier, there is a scheduled program of student attendance which constitutes no less than 25% of the total number of credit hours assigned to each course. This stands in contrast to institutions and universities which adopt education by correspondence system, and lack direct or face-to-face contact between the students and the university they belong to. This relation is limited to the exchange of correspondence or to the acquisition of the assigned textbook with no obligation, whatsoever, on the part of the student to attend any classes. In other words, students do not receive any feedback or assistance from the university or any of its tutors throughout the period of their study. They are free to study in the way they like, at the pace they like and may call at the university only to sit for the final exam which, in many cases, is being held at leased lecture rooms off campus. 33 P age

34 Besides, contact between students and the tutors is almost absent. Students, in many cases, receive the exam via mail and, in turn, are requested to post their answers by mail also. Of course, the open learning system adopted by the Arab Open University is very much different and is, in fact, a mixture and wise integration of the various methodologies of instruction: open, correspondence, e-iearning, and traditional face-to-face lectures. These methodologies are carefully employed to fulfill the aims and objectives of open learning in an effective and efficient manner Q. What is the language of instruction at AOU? Programs based on courses offered by the UK Open University (Information Technology and Computing, and Business Administration) are taught in English Q. What is the number of students that the University envisages to accommodate? The University formulates specific criteria and sets priorities for admission based on fair and unbiased considerations, and in line, of course, with available facilities, resources and manpower Q. Why study at the Arab Open University? In what way is it distinct from other universities and academic institutions in the region? The Arab Open University is a unique university that offers a perfect mixture of all forms of education: open education, e-learning, education by correspondence, and traditional classroom lectures that are astutely combined and intertwined with the highest levels of academic excellence. The following factors attest to the University's distinction: The Arab Open University offers high caliber programs of study that have been carefully selected and designed to meet the needs of the local markets and the local communities and to provide graduates with the professional qualifications and knowledge they may need for their present or future careers. The medium of instruction is English. This, of course, provides an opportunity for students to improve their English language skills and to find better job opportunities upon graduation. The innovative methodology of instruction adopted by the University paves the way for optimum and positive interaction between the student and tools of modern educational technologies. The agreement reached between the Arab Open University (AOU) and the United Kingdom Open University (UKOU) under which AOU obtained a license to teach some of 34 P age

35 the courses offered by UKOU. This agreement will provide the student with the chance to obtain a joint certificate from both universities, which, of course, contributes to the University's acclaimed international standing and reputation. The type of education delivery system adopted by the University helps students to adapt smoothly to their study plans in keeping with their capabilities and regardless of work commitments, geographical distance, or inadequate prior learning experiences which may feature as obstacles denying them access to traditional, full-time contact education. If anything, this system of education guarantees the widest possible student access to the University Q. Is co-education permitted at the Arab Open University? Each branch applies the pertinent laws in its country. In the case of Bahrain, co- education at the university level is permitted and is already applied in other universities operating in the Kingdom, both private and public Q. Does the Arab Open University have its own site on the web? The University has its site on the web and can be reached at: And the Branch site on the web can be reached at: (Click on the Bahrain Branch page in case this takes you to the main website.) 186. Q. Does the Arab Open University consider establishing additional branches in other Arab countries? As part of AOU long-term plan it intends to open two more branches in Palestine and Yemen, in collaboration with local authorities, and hopes to establish further branches particularly in Syria and Sudan. For further information please contact the headquarters at [email protected] or +(965) (source: Student Guide ) Accreditation and Validation of the University 187. Q. What is meant by the term 'accreditation?' Accreditation is a status granted to an institution that meets or exceeds the stated criteria of educational quality. The purposes of accreditation are to assess and enhance the educational quality of an institution, ensure consistency in institutional operations, promote Institutional improvement, and provide for public accountability. Accreditation is either institutional or 35 Page

36 programmatic in nature; the first (institutional), is intended to assess and enhance the educational quality of an entire institution, whereas the latter (program validation) is intended to evaluate a specific program of study within an institution Q. Has the Bahrain Branch obtained the institutional accreditation?' Institutional accreditation is granted to AOU-Bahrain by two agencies: 1. Open University Validation Services (OUVS): Successful institutional accreditation has been obtained by the OUVS for the period September 2012 August Please refer to the formal certificate of accreditation once received from HQ. 2. National Higher Education Council (HEC): Accreditation by the HEC is subject to quality assurance review by the Higher Education Review Unit (HERU) of the Quality Assurance Authority for Education and Training (QAAET) in Bahrain. This is still work in progress in its final phase subject to review by HERU. However, until this formal process is completed, AOU-Bahrain is still considered accredited by the Ministry of Education based on the initial institutional licensing agreement signed by Prince Talal authorizing it to start its programs on the island. [Updated by AOU-Bahrain QA Dept, July 2012] 189. Q. What about the Branch's Program Validation? Program validation is also granted to AOU-Bahrain by the same two agencies mentioned above: Open University Validation Services (OUVS): Successful program validation has been obtained for the period September 2012 August Please refer to the formal certificate of accreditation once received from HQ. The Branch has filed an application with the Ministry of Education. However, given the fact that three of the programs offered by the University are already validated by the Open University Validation Services of the U.K., the Accreditation Council of the Ministry of Education decided to grant validation for these programs, which are: 1. English Language and Literature (128 credit hours) 2. Information Technology and Computing (131 credit hours) 3. Business Administration (128 credit hours) Please note that the English program was subsequently stopped as a Branch decision due to lack of market demand. With the formation of the Quality Assurance Authority for Education and Training (QAAET) in Bahrain in 2008 by Royal Decree, program validation in Bahrain is subject to review by 36 P age

37 HERU, one of its four review units. AOU-Bahrain has received Full Confidence in its Business program by HERU. The IT program is yet to be reviewed by HERU Q. Does this mean that the Arab Open University has obtained its institutional accreditation and program validation from the Open University Validation Services? Yes as stated above, AOU has received successful institutional accreditation and program validation for the period September 2012 August (Please see attached letter from Prof. Musa in HQ.) Please refer to the formal certificate of accreditation once received from HQ. Certificate 191. Q. Are certificates awarded by AOU accredited? The answer is in the affirmative as all branches were established with the approval and support of ministries of higher education in countries in question. Each AOU branch is acknowledged and licensed as an Arab private institution of higher education. Some courses are assigned more than three credit hours and are offered over period of two semesters. This means that the number of credit hours assigned to these courses is equally divided between two semesters. As is the case with other courses, there are assignments, TMAs and a final exam at the end of each semester. Nevertheless, the mark earned by the student in the final exam of the second semester is considered the main denominator in assessing his/her performance Q. Students who hold diploma certificates in specializations other than education? Are they eligible to pursue their studies towards the Bachelor's degree in Business Administration or Computer, for instance? According to pertinent regulations, the student's diploma certificate should be in the same field of his/her desired program of study towards the Bachelor's degree. At the same time, the certificate should be issued from a recognized institution and it should be duly approved by the Ministry of Higher Education and Scientific Research and bear the Ministry's stamp which attests to this approval. Only students who fulfill these conditions will be carefully considered and some of their earned credit hours or study units may be, accredited in accordance with the requirements of the study program for which they register. 37 P age

38 193. Q. Are certificates and degrees awarded by AOU equivalent to those awarded by other universities that adopt the regular system of education? Will AOU students/graduates be treated on equal footing with those of regular universities? The answer is a definite yes as AOU degrees and certificates are equal in standard to those offered by any other university or academic institution that stipulate full and regular attendance on the part of its students. Partnerships 194. Q. Does the Arab Open University envisage partnerships or working agreements with other universities or institutions? The AOU has in place confirmed agreements of cooperation and affiliation with the wellreputed UK Open University. In accordance with said agreements, the AOU is currently utilizing tried and proven course materials produced by the UKOU, and appropriately modified in adherence to AOU's mission and philosophy of education. This collaboration constitutes a major effort of support for the setting up of the AOU on solid grounds. At the same time, and in coordination with UNESCO, the University is currently working on the establishment of telecommunication network linking all of its branches in the Arab countries. In addition to teleconferencing, this network will allow the AOU to transmit lectures delivered in any branch to all the other branches where they can be shown concurrently, or recorded for later viewing by the students. In addition, work is now in progress by an IT team at the Bahrain Branch to establish a student Information System whereby students are able to register for their courses on-line, and to gain access to their grades and all necessary information pertaining to the courses they have signed up for electronically. However, the AOU plans to extend its links of cooperation to other academic institutions in the Arab countries and worldwi78de. This is in line with the philosophy of promoting the institution as a contributing partner to Arab and international communities of Higher Education Q. Is the Arab Open University member of any Arab or regional associations? Yes, the Arab Open University is member of the Association of Arab University since April, P age

39 Plagiarism 196. Q: Does AOU use any software to detect plagiarism? Yes, AOU uses the world famous Turnitin software (integrated into its LMS) to detect plagiarism in submitted assignments Q: What is the policy regarding plagiarism detection? Any assignment where Turnitin detects 20% or more similarity (i.e. plagiarism) in the student's answers, that assignment will receive a 0 grade. For programming code or mathematical problems the tutor will make the final academic judgment Q: is there is a guide which I can follow to avoid plagiarism? Yes a brochure will be distributed to all students on the Orientation day as well as an electronic plagiarism center created on the LMS. 39 P age

40 Bibliography Data and Information in this document were obtained from the following resources: The Policies and procedures manual for Bahrain branch Student Guide Different departments in AOU Bahrain (Financial department, Student Affairs, registration and admission department, Quality Assurance, HR, Public Affairs, IT, E-library) FAQs document for AOU Bahrain from 2006 FAQs on AOU Bahrain website 40 P age