District Information Technology Service Catalog
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1 Coast Community College District - District Information Technology - IT Portfolio and to use the same contact information as follows: District Office [email protected] or extension 84618; OCC online at Desktop Support Desktop Repair Correction/repair of existing computer system (Desktop, laptop, tablet, printers) Desktop Support PC Procurement Purchase of a new computer system College Fiscal Director: OCC Rachel Kubik [email protected]; GWC Paul Wisner [email protected] ; CCC Helen Rothgeb [email protected] Desktop Support PC Relocation Relocation of an existing computer system College Fiscal Director: OCC Rachel Kubik [email protected]; GWC Paul Wisner [email protected] ; CCC Helen Rothgeb [email protected] Desktop Support Copier Establish network connectivity to an existing network enabled copier Desktop Support Phone Move/Add/Change of a telephone instrument, phone number or call group configuration Desktop Support Voice Mail Desktop Support Dekstop M/A/C Move/Add/Change of a computer system (desktop, laptop, tablet), printer, or plotter Desktop Support MySite (MyCCC, MyCoast, MyGWC, MyOCC) Password Reset (Faculty/Staff) Reset/change MyOCC Passwords for Faculty & Staff 10/23/ of 12
2 Coast Community College District - District Information Technology - IT Portfolio and to use the same contact information as follows: District Office [email protected] or extension 84618; OCC online at Desktop Support MyOCC Password Reset (Student) For Reset/change MyOCC Passwords for GWC and CCC this function is performed Students t_occ/technology/pages/technicalin the Admissions and Records Offices Support.aspx Desktop Support Active Directory / Windows Account Administration Create/Modify/Delete Active Directory Account Instructional Technology Classroom Support Services to assist the instructional needs of faculty and students. Services include installation and maintenance of instructional equipment (e.g., projectors, document cameras, mult-media carts, computers) and other technology based instructional equipment Instructional Technology Instructional Application Support Services to assist the instructional needs of faculty and students. Services include installation and maintenance of instructional software. 10/23/ of 12
3 Coast Community College District - District Information Technology - IT Portfolio and to use the same contact information as follows: District Office [email protected] or extension 84618; OCC online at Instructional Technology Instructional Computer Labs For instructional technology located in a classroom laboratory, all services to assist the instructional needs of faculty and students. Services include installation and maintenance of instructional equipment (e.g., projectors, document cameras, multmedia carts, computers) and other technology based instructional equipment Instructional Technology Procurement of Software Purchase of new computer software College Fiscal Director: OCC Rachel Kubik [email protected]; GWC Paul Wisner [email protected] ; CCC Helen Rothgeb [email protected] 10/23/ of 12
4 Coast Community College District - District Information Technology - IT Portfolio and to use the same contact information as follows: District Office [email protected] or extension 84618; OCC online at Applications Enterprise Applications Support ongoing upgrades and new features to applications used districtwide: Argos, Axiom / AnyDoc, Banner Self- Service, Banner ERP (Student, HR, Fiscal), BDMS, Blackboard Connect, CCC Apply, Curricunet, Degree Works, Discoverer, Dynamics - Great Plains Systems, Evisions Intellicheck, fsaatlas, HigherOne, Luminis, NeoGov Applicant Tracking, NetPartner, ODS, PowerFAIDS, Resource/Live 25, SharePoint, Workflow. Applications Student Portal (Luminis) Support for portal login issues, software changes, administration Applications Web Services Set up and support hosting of CMS-based websites Applications Course Management System Blackboard support - GWC and OCC; Seaport - CCC Applications Intranet Portal (SharePoint) Support and administration of Team Collaboration sites and permissions GWC - contact Online Instruction Office; OCC - contact Diana Sharp; CCC - contact Seaport/OLIT 10/23/ of 12
5 Coast Community College District - District Information Technology - IT Portfolio and to use the same contact information as follows: District Office [email protected] or extension 84618; OCC online at Applications Application Services These are services designed to help faculty and staff satisfy business application needs. These services are generally delivered by IT staff in direct communication with users, which may result in any of the following services: project management, training, process (re)definition, application (re)configuration, application systems acquisition and implementation, or system development. Resulting service must be requested as defined in the catalog for that service. 10/23/ of 12
6 Coast Community College District - District Information Technology - IT Portfolio and to use the same contact information as follows: District Office [email protected] or extension 84618; OCC online at Applications Application Development These are services designed to research solutions to campus business needs and provide documentation to functional requirements from both management and operational perspectives. These services are always contingent on a preliminary discussion with IT staff (see Application Services above), submission of required request forms, and approvals from all appropriate managers and committees. IT uses a managed project approach for approved requests built around a project team consisting of IT, College, and Vendors selected as needed. Infrastructure Server Hosting Physical Security, Conditioned Power, Emergency Power, Precision Environment, Data Center Firewall, Server Backup and Recovery, Patch Management, Server Configuration Services, Virtual Servers, Server Monitoring. Infrastructure Exchange system Support, maintenance and administration of faculty and staff system. 10/23/ of 12
7 Coast Community College District - District Information Technology - IT Portfolio and to use the same contact information as follows: District Office [email protected] or extension 84618; OCC online at Infrastructure Network/Server Monitoring This service is to provide the monitoring na of our networks, servers, SANs and other equipment to ensure the proper working conditions of this equipment. Infrastructure Network Access Control This security service maintains control over who has access to what services on the District's network. Infrastructure Virtual Desktop (VDI) Implement and support infrastructure to include servers, SANs, network switches, fiber channel switches, and desktop virtualization software for virtual desktop deployments. Infrastructure Wireless Network Wireless services are provided to students, staff, guests, and mobile instructional labs. Infrastructure Wired Network Connections to the proper network resources, i.e. open access, student restricted access or administrative access, via wire to the wall. Network resources do include such things are printing, internet, , and more. Infrastructure District Wide Area Network Microwave, Time Warner Mesh, Fiber and phone services connecting all district locations 10/23/ of 12
8 Coast Community College District - District Information Technology - IT Portfolio and to use the same contact information as follows: District Office [email protected] or extension 84618; OCC online at Infrastructure SAN/NAS Configuration, Allocation and This service is the configuration of, Monitoring allocating the space of and the monitoring of the District's NAS/SAN devices. This also includes the maintenance of these devices through vendor contracts with SLA's that are appropriate to the device and its usage. Infrastructure File Storage Network file storage for individual and shared documents. Infrastructure Virtual Private Network External access to internal network resources. Infrastructure Switches and Routers This service provides installation, configuration, troubleshooting & maintenance services for network devices. Infrastructure Intrusion Detection Support, maintenance and administration of Intrusion Detection equipment. Infrastructure Data Encryption Providing standardized protocols and software to ensure security of data. Infrastructure Security Incident Response Providing best practices for responses to known, and potential, physical and virtual security breaches to ensure the integrity and security of District-wide systems and data. na 10/23/ of 12
9 Coast Community College District - District Information Technology - IT Portfolio and to use the same contact information as follows: District Office [email protected] or extension 84618; OCC online at Infrastructure Vulnerability Assessments Systems audits na Infrastructure Regulation & Policy Compliance Periodic system audits to ensure na compliance with current state and local policies and governmental regulations. Infrastructure Firewall Management Firewalls provide a mechanism to secure one network from unauthorized access by users from another, attached, network. This service is provided to manage the security of these devices including ongoing re-configuration to allow, or remove, exceptions. Infrastructure Malware, Virus Protection, Spam Prevention, and Spyware Detection Installation, configuration and management of anti-virus and anti-spam software solutions. Desk-top and server support for identification and removal of malicious software. Infrastructure District-wide Software Licensing New license purchases and renewals for system/server software. Infrastructure Telephone (Business services) Directory services, 911 services and telephonic systems support and maintenance. Infrastructure Telephone Emergency Services District-wide emergency response stations. Infrastructure Telephone Unified Communications Voic /Voic to 10/23/ of 12
10 Coast Community College District - District Information Technology - IT Portfolio and to use the same contact information as follows: District Office [email protected] or extension 84618; OCC online at Infrastructure Internet Access This service provides internal access to the internet and external access to services such as Blackboard, remote hosted services and VPN etc Infrastructure Infrastructure Rotation Purchasing new, upgrades, replacements, and retirement of old network devices and servers. Infrastructure List of Approved Items for Purchasing Servers, Switches, Routers, Fiber, MDF UPS and other Infrastructure equipment. na na 10/23/ of 12
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