IS 3630 Modern Information Systems: MCQ simple banking

Transcription

1 1) A collection of raw facts is called a. Output b. Information c. Bits d. Data 2) Which of the following are key corporate assets a. intellectual property, core competencies, and financial and human assets b. production technologies and business processes for sales, marketing, and finance c. knowledge and the firm`s tangible assets, such as goods or services d. time and knowledge 3) A collaborative network that uses Internet Technology to link business with their suppliers is a. Internet b. Intranet c. Extranet d. WAN 4) The highest percentage of victims of computer crime are in a. Banks b. Commercial Users c. Government d. University 5) The management level responsible for making long range strategic decisions about which products and services to produce is the a. Technology Level b. Application Level c. Operational Level d. Top Level 6) Verizon's implementation of a Web-based digital dashboard to provide managers with realtime information such as customer complaints is an example of a. improved flexibility. b. improved decision making. c. improved efficiency. d. customer and supplier intimacy. 7) Converting raw data into a more meaningful form is called a. capturing. b. processing. c. organizing. d. feedback. 8) Which of the following choices may lead to competitive advantage: (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real time a. 1 only b. 1 and 2 c. 2 and 3 d. 1, 2, and 3 Elham Kariri 1

2 9) The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and a. improved flexibility. b. improved decision making. c. improved business practices. d. improved efficiency. 10) Data management technology consists of the a. physical hardware and media used by an organization for storing data. b. detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system. c. software governing the organization of data on physical storage media. d. hardware and software used to transfer data. 11) The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called a. information systems literacy. b. information systems architecture. c. management information systems. d. information technology infrastructure. 12) The use of information systems because of necessity describes the business objective of a. survival. b. improved business practices. c. competitive advantage. d. improved flexibility. 13) Based on the examples in the chapter, if you were asked to formulate a plan for a regional drive-in restaurant chain's efforts to use information technology to develop a loyal customer base, what would be the best use of information technology from the list below? a. Use IT to increase supplier loyalty. b. Use IT to increase operational efficiency. c. Use IT to create new products and business models. d. Use IT to help survive government reporting requirements. e. Use IT to achieve customer intimacy. 14) An example of an organizational complementary asset is a. using the appropriate business model. b. a collaborative work environment. c. laws and regulations. d. all of the above. 15) Order data for baseball tickets and bar code data are examples of a. raw input. b. raw output. c. customer and product data. d. sales information. 16) Overproduction or underproduction of goods and services, misallocation of resources, and poor response times are the results of a firm's having a. poor relationships with suppliers. Elham Kariri 2

3 b. poor relationships with customers. c. inadequate information. d. a surplus of information. 17) The average number of tickets sold daily online is an example of a. input. b. raw data. c. meaningful information. d. feedback. 18) From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called a. the information value chain. b. the IT value chain. c. information processing. d. feedback. 19) In a business hierarchy, the level that is responsible for monitoring the daily activities of the business is a. middle management. b. service workers. c. production management. d. operational management. 20) Which field of study focuses on both a behavioral and technical understanding of information systems a. sociology b. operations research c. economics d. management information systems 21) The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its a. culture. b. environment. c. atmosphere. d. values. 22) The hardware and software used to transfer data in an organization is called a. data management technology. b. networking and data management technology. c. data and telecommunications technology. d. networking and telecommunications technology. 23) Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy a. middle management b. production workers c. knowledge workers d. data workers 24) Which of the following are environmental actors that interact with an organization and its information systems a. customers Elham Kariri 3

4 b. suppliers c. regulatory agencies d. all of the above 25) Output a. is feedback that has been processed to create meaningful information. b. is information that is returned to appropriate members of the organization to help them evaluate the input stage. c. transfers data to the people who will use it or to the activities for which it will be used. d. transfers processed information to the people who will use it or to the activities for which it will be used. 26) Which main business function is responsible for maintaining employee records a. sales and marketing b. human resources c. finance and accounting d. manufacturing and production 27) Apple Computer dominates the online legal music sales industry primarily because of a failure of recording label companies to a. invest in technology. b. adopt a new business model. c. invest in complementary assets. d. modernize their information value chain. 28) The three activities in an information system that produce the information organizations use to control operations are a. information retrieval, research, and analysis. b. input, output, and feedback. c. input, processing, and output. d. data analysis, processing, and feedback. 29) Maintaining the organization's financial records is a central purpose of which main business function a. manufacturing and accounting b. finance and accounting c. sales and manufacturing d. finance and sales 30) An example of a business using information systems for customer and supplier intimacy is a. Wal-Mart`s RetailLink system. b. the Mandarin Oriental hotel`s customer-preference tracking system. c. Verizon`s Web-based digital dashboard. d. Apple Inc.`s ipod. 31) An example of raw data from a national chain of automobile stores would be a. an average of 13 Toyotas are sold daily in Kentucky. b. 30 percent increase in Toyota RAV 4 sales during September in Kentucky. c. 1 Toyota RAV4 sold March 3, 2008 in Louisville, Kentucky. d. all of the above. 32) In a hierarchical organization, the upper levels consist of a. managerial and professional employees. Elham Kariri 4

5 b. managerial, professional, and technical employees. c. professional and operational employees. d. managerial, professional, and operational employees. 33) Disciplines that contribute to the technical approach to information systems are a. computer science, engineering, and networking. b. operations research, management science, and computer science. c. engineering, utilization management, and computer science. d. management science, computer science, and engineering. 34) Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's a. data management environment. b. networked environment. c. IT infrastructure. d. information system. 35) A corporation that funds a political action committee, which in turn promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets a. managerial b. governmental c. social d. organizational 36) Dell Computer's use of information systems to improve efficiency and implement "mass customization" techniques to maintain consistent profitability and an industry lead illustrates which business objective a. improved flexibility b. improved business practices c. competitive advantage d. survival 37) A firm that must invest in new information systems capabilities in order to comply with federal legislation can be said to be investing to achieve which business objective? a. customer intimacy b. operational excellence c. survival d. improved reporting 38) The three principal levels within a business organization hierarchy are a. senior management, operational management, and service workers. b. senior management, middle management, and operational management. c. senior management, operational management, and information systems. d. senior management, middle management, and service workers. 39) A grocery store checkout cash register with a connection to a network is an example of a(n) a. intelligent system b. functional area information system c. decision support system d. transaction processing system e. electronic commerce system Elham Kariri 5

6 40) Toyota's automotive electronics systems and FedEx's Web site were not developed solely because managers in these organizations wanted to do things faster or because they wanted to have the latest, greatest technology. These organizations developed these systems to help gain or sustain competitive advantage. The choices made in developing the systems at both Toyota and FedEx were in their intent. a. operational b. functional c. strategic d. departmental e. tactical 41) Which of the following is part of an IS personnel's business knowledge and skills? a. information gathering and synthesis b. technological communication and presentation c. systems development life cycle d. problem identification and solution formulation e. virtualization 42) Which of the following IS personnel is responsible for coding, testing, debugging, and installing programs? a. a programmer b. a systems consultant c. an IS manager d. a systems analyst e. an IS security manager 43) The Act of 1986 made it much more difficult for anyone, including the government, to eavesdrop on phone conversations. a. Electronic Communication Modernization b. Internet Privacy c. Sarbanes-Oxley d. Gramm Leach Bliley e. Electronic Communications Privacy 44) Which of the following statements is true about online privacy? a. A vendor cannot track the Web pages you look at. b. A vendor cannot track what products you examine in detail. c. A vendor is not capable of knowing the method of payment you choose to use. d. A vendor is not required by law to respect your privacy. e. A vendor cannot know where you are having the product delivered. 45) In information systems management, a systems consultant is responsible for. a. analyzing business requirements and selecting information systems that meet those needs b. coding, testing, debugging, and installing programs c. auditing information systems for compliance with internal and external standards d. managing security measures and disaster recovery e. providing information systems knowledge to external clients 46) The process of connecting separate information systems and data to improve business processes and decision making is known as. a. database development b. business intelligence Elham Kariri 6

7 c. systems integration d. application development e. collaboration systems 47) Microsoft's Exchange/Outlook and Lotus Notes, provide people with , automated calendaring, and online, threaded discussions, enabling close contact with others, regardless of their location. Identify this type of information system. These are examples of. a. collaboration systems b. office automation systems c. data mining and visualization systems d. functional area information systems e. transaction processing systems 48) Information property focuses on. a. who owns information about individuals and how information can be sold and exchanged b. information that has been encrypted by the owner to make it unaccessible to others c. information an individual should or should not have to reveal to others in the workplace d. information a person or organization has the right to obtain about others e. the authenticity of information as well as responsibility for informational errors that harm people 49) Information accessibility focuses on. a. defining what information a person or organization has the right to obtain about others b. identifying who is responsible for informational errors that harm people c. information that has been encrypted by the owner to make it unaccessible to others d. who owns information about individuals and how information can be sold and exchanged e. what information an individual should have to reveal to others in the workplace 50) Which of the following is part of an IS personnel's technical knowledge and skills? a. systems analysis and design b. integrating subsystems and systems c. alternative development methodologies d. network operating systems e. technological communication and presentation 51) Which of the following statements is true about data? a. It can be defined as a representation of reality. b. It is the ability to understand information. c. It has no meaning in and of itself. d. It is the ability to make decisions or predictions based on information. e. It organizes or manipulates information to make it suitable for a given task. 52) SlamBook is a social networking site which currently has around 2,000,000 users. The company has always valued its users' privacy and has taken extensive measures to safeguard it. However, SlamBook has recently faced severe customer backlash regarding privacy issues associated with one of its applications. Which of the following statements would best explain the apparent discrepancy above? a. Recently, the government introduced stringent privacy regulations for Internet firms. b. The application did not have any provisions that restricted minors from using the application. Elham Kariri 7

8 c. MyPlace, SlamBook`s closest competitor, had seen great success with a similar application and an opt-out system. d. Launching opt-out applications instead of opt-in applications is an industry trend. e. The application was an opt-out system, whereby all users were enrolled by default. 53) Which of the following is part of an IS personnel's systems knowledge and skills? a. hardware platforms b. business processes c. alternative development methodologies d. cabling and network interface cards e. application software 54) is concerned with what information an individual should have to reveal to others in the workplace or through other transactions. a. Information accessibility b. Information accuracy c. Information privacy d. Information asymmetry e. Information piracy 55) Which of the following is used to describe the issues and standards of conduct as they pertain to the use of information systems? a. virtual ethics b. social informatics c. cyber security d. computer etiquette e. computer ethics 56) Which of the following can be cited as an example of a digital divide? a. Unlike Joey, Ryan has access to more books and good advice because he studies in a better school. b. Unlike Ben, Claudia possesses superior analytical skills, which makes her better at mathematics. c. Kevin is more successful than Vincent because of his people skills. d. Lora has access to more information than Frank because she knows how to operate a computer. e. Trisha is wealthier than Neal because her father is a successful businessman. 57) Which of the following statements is true about information? a. It has no meaning in and of itself. b. It organizes or manipulates knowledge to make it suitable for a given task. c. It is raw material recorded, unformatted words and numbers. d. It is a representation of reality. e. It is the ability to make predictions based on data. 58) Which of the following IS personnel is responsible for the maintenance of information systems? a. a systems analyst b. a database administrator c. a programmer d. an IS security manager e. a systems consultant Elham Kariri 8

9 59) is concerned with ensuring the authenticity and fidelity of information as well as with identifying who is responsible for informational errors that harm people. a. Information privacy b. Information accuracy c. Information accessibility d. Information property e. Information protection 60) Which of the following can be cited as an example of a supply chain management system? a. procurement planning b. market analysis c. knowledge portal d. sales force automation e. product demand forecasting system 61) Identify the purpose of a transaction processing system used in organizations. a. to support the activities within a specific functional area of the firm b. to handle day-to-day business event data at the operational level of the organization c. to support interaction between the firm and its customers d. to support the coordination of suppliers, product or service production, and distribution e. to enable customers to buy goods and services from a firm`s Web site 62) The gap between those individuals in our society who are computer literate and have access to information resources like the Internet and those who do not is referred to as the. a. horizontal disparity b. digital divide c. electronic gap d. generation gap e. knowledge divide 63) A global project called One Laptop per Child is attempting to distribute low-cost laptop computers to children in developing countries around the world in an attempt to shrink the. a. digital divide b. electronic gap c. power distance d. horizontal disparity e. knowledge gap 64) Which of the following statements is true about today's service-oriented IS personnel? a. They modify systems at a moment`s notice to meet customer needs quickly and effectively. b. They patiently wait for customers to come in with systems complaints. c. They believe that they own and control the computing resources. d. They give reasons why customers` ideas cannot or will not work. e. They believe they should tell users what they can and cannot do with the computing resources. 65) WorldTravel ( ) is a travel Web site that provides detailed information about the different places that tourists can visit across the globe. Additionally, it also helps Elham Kariri 9

10 visitors to book tickets and hotels in these destinations. Which of the following, if true, would most assure the customers about their online privacy a. WorldTravel, when collecting personal information, explicitly states the purpose of the information and that it will not be used for anything else. b. WorldTravel informs its members that it is following the best practices in the industry. c. WorldTravel, when collecting personal information, explicitly tells all its customers that the information collected will be protected by a third party who specializes in this domain. d. WorldTravel decides not to send any spam mails to any of its members. e. WorldTravel, when collecting personal information, explicitly tells all its customers that the information collected is protected under the Electronic Communications Privacy Act. 66) The purpose of a(n) is to support and integrate all facets of the business, including planning, manufacturing, sales, marketing, and so on. a. intelligent system b. functional area information system c. electronic commerce system d. enterprise resource planning system e. management information system 67) Which of the following steps should be taken to ensure ones privacy online? a. Avoid Web sites that are monitored by independent organizations. b. Visit Web sites anonymously. c. Adjust your Web browser settings to save cookies. d. Ensure you receive a confirmation whenever you buy products online. e. Maintain only one account and use it when making online purchases. 68) The digital divide is one of the major ethical challenges facing society today when you consider the strong linkage between computer literacy and a person's ability to compete in the information age. Which of the following statements, if true, would widen the digital divide a. According to Moore`s law, the cost of computing is expected to decrease drastically over the next few years. b. Companies like Microsoft and Berkshire Hathaway have invested billions of dollars in research on information technology. c. IT firms are concerned about and are conducting extensive research on the obsolescence of technology. d. The increase in the need for innovative technology has increased the cost of research, which has resulted in an increase in the cost of computing. e. Certain IT firms are conducting exclusive research to make the technology product lifecycle longer. 69) Information about "who am I, and where do I live?" is an example of. a. behavioral data b. geographic data c. psychographic data d. demographic data e. attitudinal data Elham Kariri 10

11 70) Which of the following IS personnel is responsible for strategic planning and IS use throughout a firm? a. the chief information officer b. the IS security manager c. the IS manager d. the Webmaster e. the IS auditor 71) Identify the purpose of an office automation system. a. to processes day-to-day business event data at the operational level of the organization b. to provide access to databases in order to support quantitative decision making c. to support a wide range of predefined day-to-day activities of individuals and small groups d. to support interaction between the firm and its customers e. to support the activities within a specific functional area of the firm 72) The purpose of an intelligent system is to. a. enable people to communicate, collaborate, and coordinate with each other b. create, store, analyze, and manage spatial data c. emulate or enhance human capabilities d. support the coordination of suppliers, product or service production, and distribution e. produce detailed information to help manage a firm 73) Who owns the computerized information that is stored in thousands of databases by retailers, credit card companies, and marketing research companies? a. the government b. the Chief Information Officer c. the firm that maintains the database d. the customers themselves e. the company`s IT department 74) What type of commerce is enabled by technology a. Path-to-profitability b. E-commerce c. EBuy d. Internet 75) What type of commerce occurs when a business sells its products over the Internet to other businesses a. B2B b. B2C c. C2B d. Enterprise commerce 76) What is term used when the government employs technology to deal with citizens, businesses, and other government agencies a. G2BC b. Web c. consumer d. E-government 77) What term refers to an organization's ability to tailor its products and services to its customers Elham Kariri 11

12 a. Specialization b. Target commerce or T-commerce c. Mass customization d. Adaption 78) What term refers to the small web page that opens automatically with an ad when you visit some web sites a. Marketing page b. I-ad c. Affiliate ad d. Pop-up ad 79) When two companies are linked together by computers and they send business transactions through these computers, they are probably using. a. Digital wallets b. Electronic data interchange c. B2C d. Smart cards 80) What type of technology scrambles the contents of files sent via the Internet a. Encryption b. Secured data interchange c. Cryptogram d. Regulated code 81) What type of Web technology creates a secure and private connection between two computers a. Secure socket layers b. Encryption c. Internet-locked connections d. Sheltered web sites 82) What term refers to your ability to connect to the internet and your company from a wireless device a. Net services b. Push technology c. Pull technology d. Mobile computing 83) To the, physical location does not matter because the Internet allows anyone to link to any Web site no matter where in the world that site might be a. bricks-and-clicks retailer b. e-tailer c. bricks-and-mortar retailer d. B-to-G business e. location always matters 84) What is true regarding competitive advantage. a. companies must have it to survive b. a high tech approach is necessary to derive it c. information systems to key to its development d. it is difficult to sustain e. none of the above Elham Kariri 12

13 85) A competitive advantage derived from is generally considered the best approach for a company. a. product placement b. price c. marketing d. improved value chain and/or supply chain efficiency e. none of the above 86) When the supermarket scans your premier customer card it links you to your purchases and then uses that information to establish a personal shopping pattern for you. Subsequently, the supermarket uses that information to target advertising (like coupons and mailers) directly to you based on your established shopping patterns, a form of one-to-one, marketing. a. spam-based b. mass c. modified d. e-commerce e. relationship 87) Purchasing new computers or technologies generally leads to a competitive advantage for a company. 88) Web sites use to compile personal information on their visitors and then use the information to create customer profiles. a. cookies b. transition pages c. registration forms d. a and c e. b and c 89) Digital products, such as software, music, digitized images, and electronic games are a great fit for consumer focused (B2C) e-commerce because. a. they are always free b. electronic distribution is more efficient than alternative distribution channels for digital products c. digital products are not a good fit for B2C e-commerce d. they cannot be easily monitored e. none of the above 90) When measuring the effectiveness on an online advertisement, the is the percentage of visitors to a page who click on an advertisement. a. click ratio b. click rate c. nielsen rating d. hit ratio e. click-through rate 91) is/are used to pay for microtransactions. a. e-cash b. digital cash c. bank accounts Elham Kariri 13

14 d. either A or B e. none of the above 92) are used by consumers to locate the best price for a desired product a. shopping bots b. search engines c. middleware routines d. worms e. spam 93) The development of has been more evolutionary than revolutionary. a. consumer focused e-commerce b. B2C e-commerce c. the dot-coms d. intra-business e-commerce e. consumer focused start-ups 94) Early business application programs focused on. a. individual processes b. automating selected manual tasks c. neither A nor B d. both A and B 95) Viewing a system (such as an organization) as a set of individual processes leads to. a. sub-optimization b. optimization c. standardization d. isolation e. process maximization 96) Islands of automation do not allow for productivity of individual functional groups. 97) A is an existing, often relatively inefficient application developed for an old platform. a. web application b. functional application c. resistant application d. mission critical e. legacy application 98) On a(n) architecture, the server does most of the work. a. fat client b. island of automation c. Richard Simmons client d. thin client e. web application 99) is the act ferreting out previously unknown patterns and relationships from a set of data. a. database management b. data mining c. enterprise resource planning Elham Kariri 14

15 d. data searching e. data surfing 100) A(n) is a private corporate network that uses standard Internet protocols and interfaces. a. ethernet b. extranet c. local area network d. TCP/IP network e. intranet 101) A application is one that the company depends upon for its well-being. a. dynamic b. static c. urgent need d. web based e. mission critical 102) For a company to obtain competitive advantage it must use a technology/process that is: a. non-substitutable b. high tech c. not easily copied d. a and c e. b and c 103) Intra-organizational e-commerce is focused. B2B focuses on improving information exchanges throughout the. a. supply chain/value chain b. customer/supply chain c. value chain/supply chain d. customer/value chain 104) In an effort to increase inter-organizational information flow, many companies expand access to corporate intranets to include selected trading partners and customers by creating a(n). a. EDI exchange b. Extranet c. VPN d. RAND e. VAN 105) is the process of planning, implementing, and controlling the flow of goods and services from point of origin to point of consumption. a. CRM b. surplus management c. transportation d. logistics e. none of the above 106) includes software and integration efforts intended to increase customer satisfaction and loyalty. a. supply chain management b. e-procurement Elham Kariri 15

16 c. dynamic servicing d. human services e. CRM 107) The general premise of is to effectively manage the flow of product, information, and finances between all trading partners. a. supply chain management b. value chain management c. logistics management d. e-procurement e. e-tailing 108) is the electronic transmission of business transaction documents directly between the computers of trading partners in a standard message format. a. ERP b. encapsulation c. B2B d. transaction processing e. none of the above - EDI 109) Which of the following is likely to have the lowest cost of entry? a. an e-retailer b. a bricks-and-mortar presence c. a bricks-and-clicks presence d. a traditional storefront e. all are about equal 110) Before the dot-com bubble burst, a proposed B2C venture that could legitimately claim had relatively little trouble getting startup funding. a. competitive prices b. good marketing strategies c. convenience d. first mover status e. all of the above. 111) The ultimate objective of a company s website is to add enough value to achieve, a state in which the customer has a vested interest to stay with the company because switching to a competitor entails significant switching costs. a. loyalty b. integration c. interconnection d. lock-in e. a dependency relationship 112) Consumer interaction, the essence of consumer focused (B2C) e-commerce, is the front end to. a. the value chain (intra-business e-commerce) b. the supply chain (B2B e-commerce) c. neither d. both 113), the act of modifying a product or service to fit a given user s requirements, is a possible e-commerce source of sustainable competitive advantage. Elham Kariri 16

17 a. specialization b. customization c. targeting d. tuning e. none of the above 114) Intra-business e-commerce is sometimes called e-commerce. a. B2C b. B2B c. C2C d. B2G e. none of the above B2E 115) In a client/server application, the logic provides the user interface. a. business b. information/data c. presentation d. all of the above e. none of the above 116) We can directly connect information systems with increased firm performance. 117) A is operated by a trusted third party that offers bandwidth and other value added services to facilitate interconnectivity among multiple organizations. a. virtual private network (VPN) b. value added network (VAN) c. both A and B d. neither A nor B 118) What is the primary responsibility of the Chief Information Officer? a. manage programmers b. avoid failed systems c. set and guide the information systems strategy d. provide technical expertise e. know the technical status organizational competitors 119) A(n) is a pseudo private data network that uses public bandwidth in combination with a tunneling protocol and security procedures. a. value added network (VAN) b. intranet c. virtual private network (VPN) d. leased line e. virtual applied network 120) Which of the following forms of connectivity is the least scalable? a. VAN b. VPN c. public bandwidth d. private leased network e. the Internet 121) A VPN relies on a special protocol understood only by the VPN software to transmit packets, a technique called. Elham Kariri 17

18 a. encryption b. packet switching c. tunneling d. packet hiding e. packet mining 122) By Electronic Commerce we mean: a. Commerce of electronic goods b. Commerce which depends on electronics c. Commerce which is based on the use of internet d. Commerce which is based on transactions using computers connected by telecommunication network 123) Electronic Data Interchange is necessary in a. B2C e-commerce b. C2C e-commerce c. B2B e-commerce d. Commerce using internet 124) In B2B e-commerce (i) Co-operating Business should give an EDI standard to be used (ii) Programs must be developed to translate EDI forms to a form accepted by application program (iii) Method of transmitting/receiving data should be mutually agreed (iv) It is essential to use internet a. i, ii b. i, ii, iii c. i, ii, iii, iv d. ii, iii, iv 125) By security in e-commerce we mean (i) Protecting an organization s data resource from unauthorized access (ii) Preventing disasters from happening (iii) Authenticating messages received by an organization (iv) Protecting messages sent on the internet from being read and understood by unauthorized persons/organizations a. i, ii b. ii, iii c. iii, iv d. i, iii, iv 126) A firewall is a a. wall built to prevent fires from damaging a corporate intranet b. security device deployed at the boundary of a company to prevent unauthorized physical access c. security device deployed at the boundary of a corporate intranet to protect it from unauthorized access d. device to prevent all accesses from the internet to the corporate intranet 127) In Electronic cash payment a. a debit card payment system is used Elham Kariri 18

19 b. a customer buys several electronic coins which are digitally signed by coin issuing bank c. a credit card payment system is used d. RSA cryptography is used in the transactions 128) In Electronic cash payment (i) a customer withdraws coins in various denominations signed by the bank (ii) the bank has a database of issued coins (iii) the bank has a database of spent coins (iv) the bank cannot trace a customer a. i, ii b. i, ii, iii c. i, ii, iii, iv d. ii, iii, iv 129) Which types of organisational knowledge are a source of competitive advantage a. Explicit knowledge which is classified and formalised in a planned and systematic way. b. Personal knowledge which is hard to communicate and formalize c. Customer databases, market research reports, management reports d. Collective and shared experience accumulated through systems, routines and activities of sharing across the organisation 130) The value chain attempts to identify those activities which add value to a. The organisation's stakeholders. b. The senior strategic managers in the organisation. c. The organisation's shareholders. d. The customer or final user. 131) What are core competences a. Resources which critically underpin competitive advantage and that others cannot obtain. b. Activities and processes needed to meet customers' minimum requirements and therefore to continue to exist. c. Key skills required for success in a particular business. d. Activities that underpin competitive advantage and are difficult for competitors to imitate or obtain e. Data about "what are my tastes and preferences?" is an example of demographic data. 132) Internetworking is the process of connecting host computers and their networks together to form a larger network like the Internet. 133) IS personnel with service mentality believe that the customers own the technology and the information and that the technology and information are there for the customers, not for the systems personnel. 134) Unlike Luddites, neo-luddites do not oppose information systems. 135) offered far stronger support for voice mail than it did for communications. Elham Kariri 19

20 136) According to futurist Alvin Toffler, the "first wave" was a civilization based on agriculture and handwork. 137) manages Nike's warehouse and handles product packing and shipping as well as payment collection from customers through a process called in-forming. 138) Nearshoring is the reversal of off shoring. 139) According to Thomas L. Friedman, power from domesticated horses, wind, and, in the late stages, steam, were the primary drivers of Globalization ) When you make Web purchases, vendors are not required by law to respect your privacy. 141) Software refers to a group of two or more computer systems linked together with communications equipment. 142) Outsourcing has seen a huge increase because of the decrease in telecommunication costs. 143) The technical area of competency is the most easy to maintain because the popularity of individual technologies is so huge. 144) Work flow software is a variety of software applications that allow for software-tosoftware interaction. 145) Technology use can be strategic and can be a powerful enabler of competitive advantage. 146) Work flow software is a variety of software applications that allow for software-tosoftware interaction. 147) Office automation systems such as Microsoft Office and the OpenOffice.org Productivity Suite provide word processing, spreadsheet, and other personal productivity tools, enabling knowledge workers to accomplish their tasks. 148) Knowledge is the ability to understand information, form opinions, and make decisions or predictions based on the information. 149) The purpose of a knowledge management system is to create, store, analyze, and manage spatial data. 150) In 1959, Alvin Toffler coined the term knowledge worker. 151) Services offered by Google, such as Gmail, Google docs, or Google Calendar are examples of cloud computing. Elham Kariri 20

21 152) Data about "what are my tastes and preferences?" is an example of demographic data. 153) IS personnel with service mentality put up roadblocks to customers' new systems ideas and give reasons that the new ideas cannot or will not work. 154) Cloud computing can contribute to an increase in outsourcing. 155) Information systems that monitor the elementary activities and transactions of the organizations are: a. management-level systems. b. operational-level systems. c. knowledge-level systems. d. strategic-level systems. 156) Projections and responses to queries are information output characteristics associated with a(n): a. DSS b. MIS c. ESS d. TPS 157) Summary transaction data, high-volume data, and simple models are information inputs characteristic of a(n): a. DSS b. MIS c. ESS d. TPS 158) Which of the following individuals typically have less formal, advanced educational degrees and tend to process rather than create information? a. knowledge workers b. executives c. systems analysts d. data workers 159) Management information systems usually: a. serve managers interested in weekly, monthly, and yearly results, not day-to-day activities. b. help managers make decisions that are unique, rapidly changing, and not easily specified in advance. c. provide managers with a generalized computing and telecommunications capacity that can be applied to a changing array of problems. d. Perform and record the daily routine transactions necessary to the conduct of business. 160) Decision support systems usually: a. serve managers interested in weekly, monthly, and yearly results, not day-to-day activities. b. help managers make decisions that are unique, rapidly changing, and not easily specified in advance. Elham Kariri 21

22 c. provide managers with a generalized computing and telecommunications capacity that can be applied to a changing array of problems. d. perform and record the daily routine transactions necessary to the conduct of business. 161) Identifying customers and markets using data on demographics, markets, consumer behavior, and trends is an example of a(n): a. operational-level sales and marketing information system. b. knowledge-level sales and marketing information system. c. management-level sales and marketing information system. d. strategic-level sales and marketing information system. 162) Deciding where to locate new production facilities is a(n) example of a manufacturing and production information system operating at the: a. operational level. b. management level. c. knowledge level. d. strategic level. 163) Preparing short-term budgets is an example of a finance and accounting information system operating at the: a. operational level. b. management level. c. knowledge level. d. strategic level. 164) Tracking employee training, skills, and performance appraisals is an example of a human resource information system operating at the: a. operational level. b. management level. c. knowledge level. d. strategic level. 165) Assembling a product, identifying customers and hiring employees are: a. transactions. b. Phases c. Business processes d. Business functions 166) Which of the following is a network of facilities for procuring materials, transforming raw materials into intermediate and finished products, and distributing the finished products to customers? a. production chain b. primary chain c. supply chain d. distribution chain 167) Information systems can facilitate supply chain management by a. tracking the status of orders. b. rapidly communicating orders. c. providing product specifications. d. doing all of the above. 168) Enterprise systems support: Elham Kariri 22

23 a. manufacturing processes. b. financial and accounting processes. c. human resource processes. d. all of the above. 169) Which of the following uses a vertical industrial network a. Coca-Cola b. Ford c. General Motors d. OASIS 170) Advantages of B2C commerce are (i) Business gets a wide reach to customers (ii) Payment for services easy (iii)shop can be open 24 hours a day seven days a week (iv)privacy of transaction always maintained a. i and ii b. ii and iii c. i and iii d. iii and iv Elham Kariri 23