Information Systems in the Enterprise
|
|
- Richard Bryant
- 5 years ago
- Views:
Transcription
1 Chapter 2 Information Systems in the Enterprise by Prentice Hall
2 OBJECTIVES Evaluate the role played by the major types of systems in a business and their relationship to each other Describe the information systems supporting the major business functions: sales and marketing, manufacturing and production, finance and accounting, and human resources by Prentice Hall
3 OBJECTIVES (continued) Analyze the relationship between organizations, information systems, and business processes Explain how enterprise applications promote business process integration and improve organizational performance Assess the challenges posed by information systems in the enterprise and management solutions by Prentice Hall
4 Mango Case: Fast Fashion, Hot Systems Challenge: monthly changes in fashions; Mango has 731 stores in 72 countries Solutions. Inventory replenishment system tracks all sales and matches stores with inventory. Design teams meet weekly to adjust to trends. Distribution system allocates bar-coded items to specific stores based on store/product mix. Reduces time to market, increases agility Increases accuracy of decision making by Prentice Hall
5 MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS Types of Information Systems Figure by Prentice Hall
6 MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS Different Kinds of Systems Three main categories of information systems serve different organizational levels: 1. Operational-level systems: support operational managers, keeping track of the elementary activities and transactions 2. Management-level systems: serve the monitoring, controlling, decision-making, and administrative activities 3. Strategic-level systems: help senior management tackle and address strategic issues by Prentice Hall
7 MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS Major Types of Systems Transaction Processing Systems (TPS) Management Information Systems (MIS) Decision-Support Systems (DSS) Executive Support Systems (ESS) by Prentice Hall
8 MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS The Four Major Types of Information Systems Figure by Prentice Hall
9 MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS Transaction Processing Systems (TPS) Basic business systems that serve the operational level A computerized system that performs and records the daily routine transactions necessary to the conduct of the business by Prentice Hall
10 MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS A Symbolic Representation for a Payroll TPS Figure by Prentice Hall
11 MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS Typical Applications of TPS Figure by Prentice Hall
12 MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS Management Information Systems (MIS) Management level Inputs: High volume transaction level data Processing: Simple models Outputs: Summary reports Users: Middle managers Example: Annual budgeting by Prentice Hall
13 MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS Management Information Systems (MIS) (continued) Figure by Prentice Hall
14 MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS Management Information Systems (MIS) (continued) A sample MIS report Figure by Prentice Hall
15 MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS Decision-Support Systems (DSS) Management level Inputs: Transaction level data Processing: Interactive Outputs: Decision analysis Users: Professionals, staff Example: Contract cost analysis by Prentice Hall
16 MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS Decision-Support Systems (DSS) (Continued) Voyage-estimating decision-support system Figure by Prentice Hall
17 MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS EXECUTIVE SUPPORT SYSTEMS (ESS): Inputs: Aggregate data Processing: Interactive Outputs: Projections Users: Senior managers Example: 5 year operating plan by Prentice Hall
18 MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS Model of a Typical Executive Support System Figure by Prentice Hall
19 MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS EXECUTIVE SUPPORT SYSTEMS (ESS) (Continued) Top Level Management Designed to the individual senior manager Ties CEO to all levels Very expensive to keep up Extensive support staff by Prentice Hall
20 MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS Relationship of Systems to One Another Interrelationships among systems Figure by Prentice Hall
21 MAJOR TYPES OF SYSTEMS IN ORGANIZATIONS Relationship of Systems to One Another In contemporary digital firms, the different types of systems are closely linked to one another. This is the ideal. In traditional firms these systems tend to be isolated from one another, and information does not flow seamlessly from one end of the organization to the other. Efficiency and business value tend to suffer greatly in these traditional firms by Prentice Hall
22 SYSTEMS FROM A FUNCTIONAL PERSPECTIVE Sales and Marketing Systems Major functions of systems: Sales management, market research, promotion, pricing, new products Major application systems: Sales order info system, market research system, pricing system by Prentice Hall
23 SYSTEMS FROM A FUNCTIONAL PERSPECTIVE Sales and Marketing Systems SYSTEM DESCRIPTION ORGANIZATIONAL LEVEL Order processing Enter, process, and track orders Operational Pricing analysis Determine prices for products and services Management Sales trend forecasting Prepare 5-year sales forecasts Table 2-2 Strategic by Prentice Hall
24 SYSTEMS FROM A FUNCTIONAL PERSPECTIVE Manufacturing and Production Systems Major functions of systems: Scheduling, purchasing, shipping, receiving, engineering, operations Major application systems: Materials resource planning systems, purchase order control systems, engineering systems, quality control systems by Prentice Hall
25 SYSTEMS FROM A FUNCTIONAL PERSPECTIVE Manufacturing and Production Systems SYSTEM DESCRIPTION ORGANIZATIONAL LEVEL Machine control Control the actions of machines and equipment Operational Production planning Decide when and how many products should be produced Management Facilities location Decide where to locate new production facilities Strategic by Prentice Hall
26 SYSTEMS FROM A FUNCTIONAL PERSPECTIVE Overview of an Inventory System Figure by Prentice Hall
27 SYSTEMS FROM A FUNCTIONAL PERSPECTIVE Financing and Accounting Systems Major functions of systems: Budgeting, general ledger, billing, cost accounting Major application systems: General ledger, accounts receivable, accounts payable, budgeting, funds management systems by Prentice Hall
28 SYSTEMS FROM A FUNCTIONAL PERSPECTIVE Financing & Accounting Systems (Continued) SYSTEM DESCRIPTION ORGANIZATION- AL LEVEL Accounts receivable Tracks money owed the firm Operational Budgeting Prepares short-term budgets Management Profit planning Plans long-term profits Strategic Table by Prentice Hall
29 SYSTEMS FROM A FUNCTIONAL PERSPECTIVE Human Resource Systems Major functions of systems: Personnel records, benefits, compensation, labor relations, training Major application systems: Payroll, employee records, benefit systems, career path systems, personnel training systems by Prentice Hall
30 SYSTEMS FROM A FUNCTIONAL PERSPECTIVE Human Resource Systems (Continued) SYSTEM DESCRIPTION ORGANIZATIONAL LEVEL Training and development Tracks employee training, skills, and performance appraisals Operational Compensation analysis Monitors the range and distribution of employee wages, salaries, and benefits Management Human resources planning Plans the long-term labor force needs of the organization Strategic Table by Prentice Hall
31 SYSTEMS FROM A FUNCTIONAL PERSPECTIVE Human Resource Systems (Continued) An Employee Recordkeeping System Figure by Prentice Hall
32 INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications Business Processes and Information Systems Business processes: Manner in which work is organized, coordinated, and focused to produce a valuable product or service Concrete work flows of material, information, and knowledge sets of activities Unique ways to coordinate work, information, and knowledge Ways in which management chooses to coordinate work by Prentice Hall
33 INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications Business Processes and Information Systems (Continued) Information systems help organizations achieve great efficiencies by automating parts of processes IS also contributes to completely rethinking processes. Business processes typically span several different functional areas by Prentice Hall
34 INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications Examples of Business Processes Manufacturing and production: Assembling product, checking quality, producing bills of materials Sales and marketing: Identifying customers, creating customer awareness, selling Table by Prentice Hall
35 INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications Examples of Business Processes (Continued) Finance & accounting: Paying creditors, creating financial statements, managing cash accounts Human resources: Hiring employees, evaluating performance, enrolling employees in benefits plans Table 2.6 continued by Prentice Hall
36 INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications Business Processes and Information Systems Cross-Functional Business Processes: Transcend boundary between sales, marketing, manufacturing, and research and development Group employees from different functional specialties to a complete piece of work Example: Order Fulfillment Process by Prentice Hall
37 INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications The Order Fulfillment Process Figure by Prentice Hall
38 INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications Systems for Enterprise-Wide Process Integration Enterprise applications: Designed to support organization-wide process coordination and integration by Prentice Hall
39 Enterprise systems Management Information Systems INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications Systems for Enterprise-Wide Process Integration (Continued) Consist of : Supply chain management systems Customer relationship management systems Knowledge management systems by Prentice Hall
40 INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications Enterprise Systems Enterprise systems,, also known as enterprise resource planning (ERP) systems, provide a single information system for organization-wide coordination and integration of key business processes. Information that was previously fragmented in different systems can seamlessly flow throughout the firm so that it can be shared by business processes in manufacturing, accounting, human resources, and other areas by Prentice Hall
41 INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications Enterprise Application Architecture Figure by Prentice Hall
42 INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications Traditional Silo View of Information Systems Within the business: There are functions, each having its uses of information systems Outside the organization s s boundaries: There are customers and vendors Functions tend to work in isolation by Prentice Hall
43 INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications Traditional View of Systems Figure by Prentice Hall
44 INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications Enterprise Systems Figure by Prentice Hall
45 INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications Benefits of Enterprise Systems Help to unify the firm s s structure and organization: One organization Management: Firm wide knowledge-based management processes Technology: Unified platform Business: More efficient operations & customer- driven business processes by Prentice Hall
46 INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications Challenges of Enterprise Systems Difficult to build: Require fundamental changes in the way the business operates Technology: Require complex pieces of software and large investments of time, money, and expertise Centralized organizational coordination and decision making: Not the best way for the firms to operate by Prentice Hall
47 INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications Supply Chain Management (SCM) Close linkage and coordination of activities involved in buying, making, and moving a product Integrates supplier, manufacturer, distributor, and customer logistics time Reduces time, redundant effort, and inventory costs Network of organizations and business processes by Prentice Hall
48 INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications Supply Chain Management (SCM) Helps in procurement of materials, transformation of raw materials into intermediate and finished products Helps in distribution of the finished products to customers Includes reverse logistics - returned items flow in the reverse direction from the buyer back to the seller by Prentice Hall
49 INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications Haworth s Supply Chain Management Systems Figure by Prentice Hall
50 INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications Information from Supply Chain Management Systems helps firms: Decide when and what to produce, store, and move Rapidly communicate orders Track the status of orders Check inventory availability and monitor inventory levels by Prentice Hall
51 INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications Information from Supply Chain Management Systems helps firms: (Continued) Reduce inventory, transportation, and warehousing costs Track shipments Plan production based on actual customer demand Rapidly communicate changes in product design by Prentice Hall
52 INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications Customer Relationship Management (CRM) Manages all ways used by firms to deal with existing and potential new customers Business and technology discipline Uses information system to coordinate entire business processes of a firm by Prentice Hall
53 INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications Customer Relationship Management (CRM) (Continued) Provides end- to- end customer care Provides a unified view of customer across the company Consolidates customer data from multiple sources and provides analytical tools for answering questions by Prentice Hall
54 INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications Customer Relationship Management (CRM) Figure by Prentice Hall
55 Knowledge Management Systems Collects relevant knowledge and make it available wherever and whenever it is needed Support business processes and management decisions INTEGRATING FUNCTIONS AND BUSINESS PROCESSES: Introduction to Enterprise Applications Also link the firm to external sources of knowledge Support processes for acquiring, storing, distributing, and applying knowledge by Prentice Hall
56 MANAGEMENT OPPORTUNITIES, CHALLENGES, AND SOLUTIONS Management Opportunities: There are extraordinary opportunities to use information systems to achieve business value, and increase profitability by Prentice Hall
57 MANAGEMENT OPPORTUNITIES, CHALLENGES, AND SOLUTIONS Management Challenges: Integration and the whole firm view: Given the different interests and perspectives within a firm, it is difficult to achieve consensus about the need for the "whole firm" viewpoint. Management and employee training: Training a large number of employees on many systems in a large organization involves commensurately large investments by Prentice Hall
58 MANAGEMENT OPPORTUNITIES, CHALLENGES, AND SOLUTIONS Management Challenges: (Continued) Accounting for the cost of systems and managing demands for systems: Given the large number of different types of systems in a firm, and the large number of people involved with using them, it is a complex task to understand which systems are truly necessary and productive with high returns on investment by Prentice Hall
59 Solution Guidelines: Management Information Systems MANAGEMENT OPPORTUNITIES, CHALLENGES, AND SOLUTIONS Inventory the firm s information systems: Develop a list of firm-wide information requirements to give a 360-degree view of the most important information needs of the firm. Employee and management education: Ensure that you understand how much training is required. Account for the costs and benefits: Develop an accounting system for information services firm- wide by Prentice Hall
Information systems for management ดร. สล ล บ ญพราหมณ 2558
1 Information systems for management ดร. สล ล บ ญพราหมณ 2558 2...ความสว สด ของข าพเจ าจะเก ดข นได ก ด วยบ านเม องของเราม ความเจร ญม นคงเป นปกต ส ข ความเจร ญม นคงท งน นจะส าเร จ ผลเป นจร งไปได ก ด วยท กคนท
Chapter INFORMATION SYSTEMS IN THE ENTERPRISE
Chapter 2 INFORMATION SYSTEMS IN THE ENTERPRISE What is Information System? Set of Interrelated Components that collect, process, store and distribute information to support decision making and control
Introduction to Management Information Systems
IntroductiontoManagementInformationSystems Summary 1. Explain why information systems are so essential in business today. Information systems are a foundation for conducting business today. In many industries,
E-Business: How Businesses Use Information Systems
Chapter 2 E-Business: How Businesses Use Information Systems 2.1 2007 by Prentice Hall Business Processes and Information Systems Business processes: Workflows of material, information, knowledge Sets
Lecture-2-The Strategic Role of Information Systems
Lecture-2-The Strategic Role of Information Systems Thepul Ginige 1 LEARNING OBJECTIVES Analyze roles of 6 types of information systems Describe types of information systems Analyze relationships between
Management Information Systems
Faculty of Foundry Engineering Virtotechnology Management Information Systems Classification, elements, and evolution Agenda Information Systems (IS) IS introduction Classification Integrated IS 2 Information
IT FOR BUSINESS AND FINANCE. BUSINESS PROCESSES and INFORMATION SYSTEMS
IT FOR BUSINESS AND FINANCE BUSINESS PROCESSES and INFORMATION SYSTEMS SYSTEM (definition) A group of interacting, interrelated, or interdependent elements forming a complex whole presenting the following
Global E-Business: How Businesses Use Information Systems
Introduction to Information Management IIM, NCKU Learning Objectives (2/2) Global E-Business: How Businesses Use Information Systems Explain the difference between e-business, e- commerce, and e-government.
Management Information Systems
Management Information Systems Information Systems, Global Business and E-business Lecturer: Richard Boateng, PhD. Lecturer in Information Systems, University of Ghana Business School Executive Director,
1. Global E Business and Collaboration. Lecture 2 TIM 50 Autumn 2012
1. Global E Business and Collaboration Lecture 2 TIM 50 Autumn 2012 Objective of the Learning The Major Feature of Business Systems Performance of Business Organization Levels of Business management The
Global E-business and Collaboration
Global E-business and Collaboration Content Define and describe business processes and their relationship to information systems. Evaluate the role played by systems serving the various levels of management
BUS 516 Computer Information Systems. Global E-business and Collaboration
BUS 516 Computer Information Systems Global E-business and Collaboration Business Functions Business Processes Collection of activities required to produce a product or service These activities are supported
Global E-Business and Collaboration
Chapter 2 Global E-Business and Collaboration 2.1 Copyright 2011 Pearson Education, Inc. STUDENT LEARNING OBJECTIVES What are the major features of a business that are important for understanding the role
Alexander Nikov. 2. Information systems and business processes. Learning objectives
INFO 1500 Introduction to IT Fundamentals 2. Information systems and business processes Learning objectives Define and describe business processes and their relationship to information systems. Evaluate
INFO1400. 1. What are business processes? How are they related to information systems?
Chapter 2 INFO1400 Review Questions 1. What are business processes? How are they related to information systems? Define business processes and describe the role they play in organizations. A business process
How To Improve Your Business
ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS Content How do enterprise systems help businesses achieve operational excellence? How do supply chain management systems
E-Business: Use of Information Systems
E-Business: Use of Information Systems Reading: Laudon & Laudon chapter 2 Additional Reading: Brien & Marakas chapter 1 COMP 5131 1 Outline Components of Business Business Process Managing Business and
Introduction to Information Management IIM, NCKU. Enterprise Systems
Introduction to Information Management IIM, NCKU Enterprise Systems Aka enterprise resource planning (ERP) systems Suite of integrated software modules and a common central database Collects data from
Interorganizational Systems, ERPs and CRM
Interorganizational Systems, ERPs and CRM Athens University of Economics and Business Department of Management Science and Technology ISTLab/ Wireless Research Center George M. Giaglis giaglis@aueb.gr
26/10/2015. Enterprise Information Systems. Learning Objectives. System Category Enterprise Systems. ACS-1803 Introduction to Information Systems
ACS-1803 Introduction to Information Systems Instructor: Kerry Augustine Enterprise Information Systems Lecture Outline 6 ACS-1803 Introduction to Information Systems Learning Objectives 1. Explain how
Information Systems as Support to Corporate Management
Florida Veljanoska, Majlinda Axhiu Information Systems as Support to Corporate Management Article Info:, Vol. 8 (2013), No. 4, pp. 003-009 Received 12 July 2013 Accepted 25 September 2013 UDC 005.21:334.72.021;
Enterprise Resource Planning. Dr. Chawalit Jeenanunta
Enterprise Resource Planning Dr. Chawalit Jeenanunta Chapter Objectives Name a business's main areas of operation. Differentiate a business process from a business function. Identify the kinds of data
Enterprise Systems: From Supply Chains to ERP to CRM
Enterprise Systems: From Supply Chains to ERP to CRM Management Information Code: 164292-02 Course: Management Information Period: Autumn 2013 Professor: Sync Sangwon Lee, Ph. D D. of Information & Electronic
Enterprise Applications
Enterprise Applications Reading: Laudon & Laudon chapter 8 Additional Reading: Brien & Marakas chapter 7 COMP 5131 1 Outline Enterprise Systems Supply Chain Management Support Customer Relationship Management
Management Information Systems MANAGING THE DIGITAL FIRM, 12 TH EDITION GLOBAL EDITION
MANAGING THE DIGITAL FIRM, 12 TH EDITION GLOBAL EDITION Chapter 9 ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS VIDEO CASES Case 1: Sinosteel Strengthens Business Management
2 Information. Systems in the Enterprise. objectives. Alpina Mooves Faster with Enterprise Systems
2 2 Information Systems in the Enterprise objectives After completing this chapter, you will be able to: 1. Analyze the role played by the six major types of information in organizations and their relationship
Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems
Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems Chapter 4 Electronic E-Business System Cross-Functional E-Business Applications. Major E-business applications
Course 103402 MIS. Achieving Operational Excellence and Customer Intimacy
Oman College of Management and Technology Course 103402 MIS Topic 7 Achieving Operational Excellence and Customer Intimacy CS/MIS Department Enterprise Systems Management Information Systems Enterprise
INSIDE COVER - BLANK
INSIDE COVER - BLANK INSTITUTE OF CERTIFIED PUBLIC ACCOUNTANTS OF RWANDA Level 2 L2.2 INFORMATION SYSTEMS First Edition 2012 This study manual has been fully revised and updated in accordance with the
ACS-1803 Introduction to Information Systems. Enterprise Information Systems. Lecture Outline 6
ACS-1803 Introduction to Information Systems Instructor: David Tenjo Enterprise Information Systems Lecture Outline 6 1 Learning Objectives 1. Explain how organizations support business activities by using
Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
Chapter 8 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 8.1 Copyright 2011 Pearson Education, Inc STUDENT LEARNING OBJECTIVES How do enterprise systems help businesses
Process ERP Software Selection RFP Template
Process ERP Software Selection RFP Template KB Description: Goal: The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources
Online Chapter A The Role of the Systems Analyst
Systems Analysis and Design in a Changing World, sixth edition A-1 Online Chapter A The Role of the Systems Analyst Table of Contents Chapter Overview Learning Objectives Why read this chapter? This chapter
Challenges. Taxonomy of Information Systems. Approach to taxonomy. Organizational taxonomy. Operational-level systems
Challenges Taxonomy of Information s Businesses need different types of information systems to support decision making and work activities for various organizational levels, functions Although it is necessary
4 Key Tools for Managing Shortened Customer Lead Times & Demand Volatility
ebook 4 Key Tools for Managing Shortened Customer Lead Times & Demand Volatility 4 Key Tools for Managing Shortened Customer Lead Times & Demand Volatility S U P P L Y C H A I N Content Introduction Tool
Concepts in Enterprise Resource Planning. 2 nd Edition. Business Functions, Processes, and Data Requirements
Concepts in Enterprise Resource Planning 2 nd Edition Business Functions, Processes, and Data Requirements Chapter Objectives Name a business's main areas of operation. Differentiate a business process
About ERP Software Whitepaper
About ERP Software Whitepaper Many people have heard the term ERP used in a conversation but don t fully understand what it means. This whitepaper will provide information about the processes and advantages
AN OVERVIEW OF SYSTEMS ANALYSIS: SYSTEMS ANALYSIS AND THE ROLE OF THE SYSTEMS ANALYST. Lecture 1. 21.10.2014, Tuesday
AN OVERVIEW OF SYSTEMS ANALYSIS: SYSTEMS ANALYSIS AND THE ROLE OF THE SYSTEMS ANALYST Lecture 1 21.10.2014, Tuesday 2 A Series of Lectures 1.The Role of the Systems 2.Project Planning and Project Management
Chapter 2 Global E-Business and Collaboration
1 Chapter 2 Global E-Business and Collaboration LEARNING TRACK 1: SYSTEMS FROM A FUNCTIONAL PERSPECTIVE We will start by describing systems using a functional perspective because this is the most straightforward
Technology-Driven Demand and e- Customer Relationship Management e-crm
E-Banking and Payment System Technology-Driven Demand and e- Customer Relationship Management e-crm Sittikorn Direksoonthorn Assumption University 1/2004 E-Banking and Payment System Quick Win Agenda Data
Transaction Processing and Enterprise Resource Planning Systems. Goal of Transaction Processing. Characteristics of Transaction Processing
C H A P T E R 9 Transaction Processing and Enterprise Resource Planning Systems Goal of Transaction Processing Provide all the information needed to keep the business running properly and efficiently.
1) A complete SCM solution includes customers, service providers and partners. Answer: TRUE Diff: 2 Page Ref: 304
Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 11 Supply Chain Management 1) A complete SCM solution includes customers, service providers and partners. Diff: 2 Page Ref: 304 2) SCM
Four distribution strategies for extending ERP to boost business performance
Infor ERP Four distribution strategies for extending ERP to boost business performance How to evaluate your best options to fit today s market pressures Table of contents Executive summary... 3 Distribution
ENTERPRISE APPLICATIONS
CHAPTER EIGHT ENTERPRISE APPLICATIONS Business Communications 2011 The McGraw-Hill Companies, All Rights Reserved 2 CHAPTER OVERVIEW SECTION 8.1 Enterprise Systems and Supply Chain Management Building
CHAPTER 12: INFORMATION SYSTEMS IN BUSINESS
CHAPTER 12: INFORMATION SYSTEMS IN BUSINESS Multiple Choice: 1. A computer system performs all of the following basic functions EXCEPT: A. output. B. input. C. acquisition. D. processing. Answer: C Reference:
Supply Chain Management Build Connections
Build Connections Enabling a business in manufacturing Building High-Value Connections with Partners and Suppliers Build Connections Is your supply chain responsive, adaptive, agile, and efficient? How
Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
Chapter 8 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 8.1 2007 by Prentice Hall STUDENT OBJECTIVES How enterprise systems achieve operational excellence by integrating
Turban and Volonino. Enterprise Systems: Supply Chains, ERP, CRM & KM
Turban and Volonino Chapter 10 Enterprise Systems: Supply Chains, ERP, CRM & KM Information Technology for Management Improving Performance in the Digital Economy 7 th edition John Wiley & Sons, Inc. Slides
Do You Need ERP? The Magnum Group Technical Publications Division
Do You Need ERP? A Cost-Benefit Analysis of ERP with Respect to Small and Medium Business Enterprises Compiled by the Database Services Division of The Magnum Group What is ERP? Today s business scenario
Transforming Enterprise
Transforming Enterprise OpenERP Solutions www.apagen.com About Apagen Appearance Apagen Solutions, head office is based out of Delhi Apagen is a sister concern of Enventa Group Track record of world class
Supply Chain development - a cornerstone for business success
Supply Chain development - a cornerstone for business success Agenda 1. Supply chain considerations 2. Benefits of a developed SCM strategy 3. Competitive advantage by using a LSP 4. CRM/SCM key to business
Infor CloudSuite Business
Business Achieve a next-generation business strategy in the cloud Whether you re providing services or moving inventory in your home-town, across the country or around the world with Infor CloudSuite Business,
Production and Operations Management
Production and Operations Management Norman Gaither Greg Frazier 1996 Wadsworth Publishing Company Chapter 1 Production and Operations Management (POM): An Introduction Overview Introduction Factors Affecting
Creating and Embedding a Customer Driven Supply Chain
To get there. Together. Creating and Embedding a Customer Driven Supply Chain Point of view Contents Creating and Embedding a Customer Driven Supply Chain 3 How to Embed a Customer Driven Supply Chain
Scope of Supply Chain Management (SCM)
Scope of Supply Chain Management (SCM) Session Speaker Prof. P.S.satish 1 Session Objectives To understand the scope of Supply Chain Management To compare different activities of Supply Chain Management
Chapter 9. Video Cases. 6.1 Copyright 2014 Pearson Education, Inc. publishing as Prentice Hall
Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Video Cases Video Case 1a: What Is Workday: Enterprise Software as a Service (Saas) Video Case 1b: Workday: Mobile
Management Information System Prof. Biswajit Mahanty Department of Industrial Engineering & Management Indian Institute of Technology, Kharagpur
Management Information System Prof. Biswajit Mahanty Department of Industrial Engineering & Management Indian Institute of Technology, Kharagpur Lecture - 03 Introduction III Welcome to all. Today let
How To Understand Information Systems
Management Information Systems Information Systems: Concepts and Management Dr. Shankar Sundaresan (Adapted from Introduction to IS, Rainer and Turban) CHAPTER OUTLINE Types of Information Systems Why
Enterprise Resource Planning Analysis of Business Intelligence & Emergence of Mining Objects
Enterprise Resource Planning Analysis of Business Intelligence & Emergence of Mining Objects Abstract: Build a model to investigate system and discovering relations that connect variables in a database
HISTORY AND INTRODUCTION
HISTORY AND INTRODUCTION I 1 Introduction The APICS dictionary defines the term supply chain as either the processes from the initial raw materials to the ultimate consumption of the finished product linking
Koffka Khan. Tutorial 9 INFO 1400
INFO 1400 Koffka Khan Project 1: Presentations: 10 minutes per group Present 1: Group 5 Alyssa Prescott Amarnath Maharaj Vishal Benny Reonne Slater Present 2: Group 20 Anil Lutchman Paige Bishop Zaahir
White Paper February 2009. IBM Cognos Supply Chain Analytics
White Paper February 2009 IBM Cognos Supply Chain Analytics 2 Contents 5 Business problems Perform cross-functional analysis of key supply chain processes 5 Business drivers Supplier Relationship Management
Supply Chain Management
Supply Chain Management Contents A. Definition and Terminologies B. Evolution of SCM C. Supply Chain Management D. Integrated Logistics E. Fulfillment Process F. Specialized Supply Chains G. Supply Chain
The #1 Web-Based Business Software Suite. Accounting / ERP CRM Ecommerce
The #1 Web-Based Business Software Suite Accounting / ERP CRM Ecommerce for every business. Intelligent Complete Simple You have real-time access to all the information you need to make better, faster
Functional Area Systems Lecture 5
ACS-1803 Introduction to Information Systems Instructor: David Tenjo Functional Area Systems Lecture 5 1 1. ACCOUNTING TRANSACTION SYSTEMS 2 1 Business Transaction Cycles 3 Business Transaction Cycles
ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY
ENTERPRISE MANAGEMENT AND SUPPORT IN THE TELECOMMUNICATIONS INDUSTRY The Telecommunications Industry Companies in the telecommunications industry face a number of challenges as market saturation, slow
Cognos Analytic Applications Sales Analysis
Cognos Analytic Applications Sales THE KEY TO CLOSING MORE AND LARGER DEALS FASTER IS UNDOUBTEDLY BUILDING STRONG CUSTOMER RELATIONSHIPS. WHEN A SALES ORGANIZATION HAS THE RIGHT INFORMATION ABOUT CUSTOMER
Management Information Systems. Learning Objectives
Learning Objectives Understanding the effects of information systems on business and their relationship to globalization. Explain why information systems are so essential in business today. Define an information
Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 9.1 2007 by Prentice Hall LEARNING OBJECTIVES Demonstrate how enterprise systems achieve operational excellence
Session 13 Enterprise Systems Copyright 2005 Thomas Malone
15.561 Information Technology Essentials Session 13 Enterprise Systems Copyright 2005 Thomas Malone Outline Overview of major IT applications Examples of enterprise systems Enterprise Resource Planning
1.3 ERP System Evolution
1.3 ERP System Evolution Learning Objectives State the purpose of enterprise resource planning (ERP) systems List the challenges facing the industry List the development stages of the manufacturing planning
NCOE whitepaper Master Data Deployment and Management in a Global ERP Implementation
NCOE whitepaper Master Data Deployment and Management in a Global ERP Implementation Market Offering: Package(s): Oracle Authors: Rick Olson, Luke Tay Date: January 13, 2012 Contents Executive summary
Fundamentals of Information Systems, Seventh Edition
Chapter 1 An Introduction to Information Systems in Organizations 1 Principles and Learning Objectives The value of information is directly linked to how it helps decision makers achieve the organization
Endeavour Dynamics Offering
Endeavour Dynamics Offering Microsoft Dynamics AX 2012 is recognised as a global leading ERP system that supports a single instance strategy for medium to large enterprise companies. Endeavour is proud
Basic Concepts of Accounting Subsidiary Subsidiary Special Special Inform Infor a m tion Ledgers Ledger Journals Jour Systems
COMPUTERIZED ACCOUNTING SYSTEMS Basic Concepts of Accounting Information Systems Subsidiary Ledgers Special Journals Computerized accounting systems Manual accounting systems Example Advantages Sales journal
Ellipse The Enterprise Asset Management (EAM) solution for asset intensive industries
Ellipse The Enterprise Asset Management (EAM) solution for asset intensive industries Ellipse is a fully-integrated Enterprise Asset Management (EAM) application suite providing complete visibility and
MICROSOFT DYNAMICS SL. Product Capabilities and Business Ready Licensing Module Guide. Solutions
MICROSOFT DYNAMICS SL Product Capabilities and Business Ready Licensing Module Guide Solutions Business Ready Licensing for Microsoft Dynamics SL 2011 For more than 25 years, Microsoft Dynamics SL has
Certified Supply Chain Management Professional VS-1204
Certified Supply Chain Management Professional VS-1204 Certified Supply Chain Management Professional Certification Code VS-1204 Vskills certification for Supply Chain Management Professional assesses
Implementing Oracle BI Applications during an ERP Upgrade
Implementing Oracle BI Applications during an ERP Upgrade Summary Jamal Syed BI Practice Lead Emerging solutions 20 N. Wacker Drive Suite 1870 Chicago, IL 60606 Emerging Solutions, a professional services
Steel supply chain transformation challenges Key learnings
IBM Global Business Services White Paper Industrial Products Steel supply chain transformation challenges Key learnings 2 Steel supply chain transformation challenges Key learnings Introduction With rising
Today s shared services operating models: The engine behind enterprise transformation
IBM Global Process Services Thought Leadership White Paper December 2011 Today s shared services operating models: The engine behind enterprise transformation Leveraging the power of globally integrated
Relationship management is dead! Long live relationship management!
XRM: From Fragmentation to Integration Executive Summary Relationship management is dead! Long live relationship management! But it s not just about customers anymore. The value chain has grown so long
Learning Objectives. Supply Chains & SCM Defined. Learning Objectives con t. Components of a Supply Chain for a Manufacturer
Chapter 4 Global Supply Chain Management Operations Management by R. Dan Reid & Nada R. Sanders 4th Edition Wiley 2010 Learning Objectives Describe the structure of supply chains Describe the bullwhip
ACCOUNTANT KEY ACCOUNTABILITIES
ACCOUNTANT KEY ACCOUNTABILITIES Financial Analysis 10% Provide detailed financial and cash flow analysis on the company financial ratios and provide monthly written analysis for review of the CFO. Project
A Foundation for Understanding Enterprise Resource Planning Systems
A Foundation for Understanding Enterprise Resource Planning Systems Develop an understanding of how ERP systems can improve the effectiveness of information systems in organizations Understand the business
Three Reasons to Integrate ERP and HCM. White Paper
Three Reasons to Integrate ERP and HCM White Paper Table of Contents Three Reasons to Integrate ERP and HCM 3 1. Unified Data Wins 3 Releasing the Power of Unified Data 3 2. Employee-Driven Workflows Matter
Supply chain maturity study Comparator report HSCNI
Supply chain maturity study Comparator report HSCNI November 21 Supply chain maturity comparator study Contents Page Introduction Results summary Supply chain strategy Supplier relationship management
An Enterprise Resource Planning Solution for Mill Products Companies
SAP Thought Leadership Paper Mill Products An Enterprise Resource Planning Solution for Mill Products Companies Driving Operational Excellence and Profitable Growth Table of Contents 4 What It Takes to
Apparel. SAP Business One. Apparel & Footwear
Apparel SAP Business One Apparel & Footwear Introduction Now fashion companies can grow from small to extra-large with SAP Business One. Integrate and automate critical business processes with Apparel
Manufacturing Industry KPIs that Matter
Manufacturing Companies Run Better on NetSuite. Manufacturing Industry KPIs that Matter Sponsored by Results from Businesses Like Yours Business Visibility 360 o Visibility & Actionable Insight Increased
Supply Chain Finance Overview. January 2013
1 Supply Chain Finance Overview January 2013 What s in a Name? What is Supply Chain Finance? What does it really mean? Financial Times: Supply chain finance allows a supplier to sell its invoices to a
Business Practices for Building Material Suppliers to Meet Today s Top 3 Issues
Business Practices for Building Material Suppliers to Meet Today s Top 3 Issues Prepared exclusively for Sage Software by Industry Directions, Inc. www.industrydirections.com Table of Contents Intro...3
SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE
Business Value Guide SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE INTRODUCTION What if it were possible to tightly link sales, marketing, supply chain, manufacturing and finance, so that
Choosing a Performance Management System that Performs
Choosing a Performance Management System that Performs INTRODUCTION Most organizations consider performance assessment processes as being an important employee intervention activity. Most of them have
ABOUT ERP (Enterprise Resource Planning)
ABOUT ERP (Enterprise Resource Planning) This presentation will be provided on: www.orlansoft.com AGENDA 1. What is ERP? 2. Why students should have ERP Knowledge? 3. Summary 1 1. What is ERP? What is
Content. Chapter 1 Supply Chain Management An Overview 3. Chapter 2 Supply Chain Integration 17. Chapter 3 Demand Forecasting in a Supply Chain 28
Content Part I: Principles of Supply Chain Management Chapter 1 Supply Chain Management An Overview 3 Part II: Supply Chain Planning & Design Chapter 2 Supply Chain Integration 17 Chapter 3 Demand Forecasting
CSCMP Level One : Cornerstones of Supply Chain Management. Learning Blocks
CSCMP Level One : Cornerstones of Supply Chain Management Learning Blocks Level one training will consist of eight learning blocks: 1. Supply Chain Concepts 2. Demand Planning 3. Procurement and Supply
Tapping the benefits of business analytics and optimization
IBM Sales and Distribution Chemicals and Petroleum White Paper Tapping the benefits of business analytics and optimization A rich source of intelligence for the chemicals and petroleum industries 2 Tapping
Enterprise Resourcing Planning: Meeting Demand in Today s Marketplace. 2015 Client Conference
Enterprise Resourcing Planning: Meeting Demand in Today s Marketplace 2015 Client Conference About the Presenter Wenting Pan, Ph.D. Assistant Professor of Operations and Quantitative Methods, Saint Mary
n For next time q Read Cisco Case n Hwk 2 due by start of class Tuesday n On ecommons q Database Assignment 1 posted
Class Announcements TIM 50 - Business Information Systems Lecture 5 UC Santa Cruz, Ram Akella October 8, 2015 For next time q Read Cisco Case Hwk 2 due by start of class Tuesday On ecommons q Laudon and