2013/2014 Annual Service Report. West Berkshire Integrated Waste Management Contract

Transcription

1 2013/2014 Annual Service Report st Berkshire Integrated Waste Management Contract

2 Key figures in st Berkshire The contract recycling rate was 47.58% during The HWRC recycling rate was 57.83% during The municipal recycling rate was 49.02% during provided 1,793 bulky waste collections in managed 79,867 of contract waste in Serving 65,603 households in the district Kerbside collection performance increased to 99.32% during A fleet of 62 vehicles provided a chargeable green waste service to 163 customers in the district 55 million metres of streets cleansed sent 38,052 of material for recycling in Providing refuse, recycling, street cleansing, recycling centres and disposal services to nearly 154,000 people LEQs PRO survey comment: overall good standard of cleanliness emptied over 40,000 litter bins sold 8,935 of compost 5.1 million kerbside collections of household refuse and recycling Data from Veolia, st Berkshire Council, 2011 census and WasteDataFlow.

3 Introduction Veolia is the UK s leading recycling and waste management company. From refuse collection to recycling, waste treatment to street cleansing, we provide services to thousands of businesses and nearly a third of the UK s population. As part of Veolia s commitment to working towards improving their environmental, health and safety performance we hold ISO9001, ISO14001 and OHSAS18001 accreditation. In March 2008 Veolia was awarded a 25 year contract with st Berkshire Council to provide a variety of services which include waste collection, recycling, disposal and street cleansing. As part of a major boost to recycling in the area and target a 49% recycling rate Veolia have introduced kerbside collections of plastic bottles, cardboard and green waste to enhance the previous collections of paper, glass, cans and textiles. Since the start of the contract Veolia have invested over 27 million in waste infrastructure. A large proportion of this investment was in building an Integrated Waste Management Facility which includes a recycling and composting facility with a municipal depot and visitor centre. Further investment has been made in the mini recycling centres and Household Waste Recycling Centres throughout the district. This report provides an update on waste arising within st Berkshire for the financial year and compares them with 2012/13 figures. Included in the report will be data on; Health and Safety, environmental compliance, any service failures or complaints, service promotion and proposed service delivery improvement to be introduced in the 2014/15 financial year. Waste Arising Kerbside Collections Mini Recycling Centres 44% 98% 7% 2% 22% 27% Recycling Reuse Composting Recovery Landfill Recycling Reuse 11% Household Waste Recycling Centres 33% Recycling Reuse Composting Recovery 38% 1% Landfill Reuse / Recycling Inert 15% 2%

4 Complaints received 21 complaints between April 2013 and March One complaint is still open pending further information and the remainder have all been closed. Health and Safety During the contract s health and safety record has improved. During this time we focused on accidents caused by slips, trips and falls and struck by objects. Looking forward to 2014/15, we will also focus on struck against as a cause of accidents. RIDDOR reportable accidents 1 Accidents involving MOP 8 Near miss 63 Near miss MOP involved 3 Health, safety or security incidents 34 Safety hazards/concerns 355 Annual Service Performance The table below shows the four areas on which Veolia s performance is monitored. This shows that the performance has improved during when compared to the previous years data. all, 99% of the 5.1 million collections made in st Berkshire during the contract year were made on time. The challenge for 2014/15 will be maintaining this high standard. 2012/13 Collection / Delivery Performance 96.98% 99.32% Service Enquiry Performance 96.85% 99.18% Street Cleansing Performance 99.65% 99.68% all Contract Performance 97.09% 99.28% During there were 907 Service Correction Notices (SCNs) issued and seven Serious Performance Failure Notices (SPFNs). An SCN is where the service delivery falls below the expected standard resulting in a performance failure. An SPFN is where the performance failure has not been corrected within the agreed rectification period. Environmental Compliance The Operational Risk Appraisal (Opra) assessment provides a risk rating which the Environment Agency can use to allocate its regulatory resources and to determine how much a business will be charged for an activity. The Environment Agency class the Padworth facility as band B within the Opra assessment. An A rating means we would need less regulatory effort from the Agency, while E or F means sites need more regulatory effort because of the increased environmental risk of the site s activities. During there was one occurrence of environmental non-compliance following submission of the waste returns. This was a minor non-compliance relating to reporting and notification and as such had no potential to cause an environmental impact. A schedule 5 notice to the Environment Agency is required following a breakdown of equipment or emission of a substance which is causing or may cause pollution. Nine schedule 5 notices were issued for the site. Service Changes During the contract year the following service changes came into effect: Sainsbury s took over management of the Mini Recycling Centre in Calcot. Objectives 2014/15 During 2014/15 the launch of communal food waste collections is a priority. By bringing this service to approximately 3,500 properties, the recycling rate for the contract will increase, while reducing the amount of non-recyclable waste in the kerbside collected stream. Following waste composition analysis, we will look at ways to reduce the amount of landfilled waste from the Household Waste Recycling Centres, by identifying recycling streams, such as mattresses and hard plastics. This will help us to meet the HWRC 70% recycling rate specified by the contract between Veolia and st Berkshire Council. Also following the waste composition analysis we will look to introduce collection of empty aerosols via kerbside collections and increase the amount of food waste recycled in the kerbside collection service. During 2014/15 we will be undertaking bench marking and market testing to ensure that we provide best value for money across our services. Removal of charges for asbestos disposal at Newtown Road HWRC Nappy cashback scheme launched Bank Holiday working on Good Friday started by agreement with the unions A trial was completed for street cleansing waste to be recycled via Veolia s Ling Hall facility

5 Contract Waste Flow Where does my kerbside What does my How recycling go? recycling become? much? Plastic bottles are used to make new bottles, food packaging and other packaging 900 Mixed glass is recycled into new glass bottles and jars 4,277 Food tins and drinks cans are melted and turned into new cans, fridges and lots of other new metal items 687 Textiles are reused locally at the Clothing Warehouse, Newbury or recycled for furniture filling 230 Garden and food waste is composted locally to make a rich soil conditioner. This is used by farmers and soil blending companies in the UK 18,440 China Paper and cardboard paper and magazines are used to make new paper and cardboard is pulped to make new boxes and packaging WBC/C&E/LV/0214 8,900 In total, we received 79,867 of contract waste from the kerbside, HWRCs and Mini Recycling Centres: Recycled Composted Reused Recovered (Energy from Waste) Landfilled 18,511 18,440 1,635 26,438 13,766

6 Education and Waste Minimisation people engaged with Love Food, Hate Waste events this year people visited Padworth on our Wonder Open Day 40 families used a Real Nappy trial bucket 41 schools and community groups in the district engaged with the Education Programme families converted to using Real Nappies children were engaged via the Padworth Waste & Recycling Education Centre during provided 50 outreach events in the district Communication covers all marketing and promotional activities related to waste, plus education programmes which benefit the residents of st Berkshire. Communications with residents and other stakeholders play a key role in reaching the contract aims of achieving a recycling rate of at least 49% and diverting at least 80% of household waste away from landfill. aim to improve public awareness of our services and maximise public acceptability of all waste services and facilities in st Berkshire. regularly ask residents for the opinions about the services we provide and also about their preferred methods of communication via a customer satisfaction survey. The results from previous surveys have shown that residents prefer bin hangers and newletters as methods for receiving information about our services which we now primarily use. Some of our achievements are listed on the opposite page, but for 2014/15 we will work on the following: increasing food waste recycled through the food and green waste collections increasing awareness and use of the Padworth recycling centre by residents supporting home composting and the Real Nappy Campaign in the district supporting the national Love Food, Hate Waste campaign which will help residents to reduce avoidable food waste in their bin, which will also help to save money.

7 for st Berkshire