SKY TAVERN JUNIOR SKI PROGRAM

Transcription

1 SKY TAVERN JUNIOR SKI PROGRAM PROGRAM POLICIES As revised 2016 season Sky Tavern Inc. A 501(c)(3) Non-Profit Corporation Mt.Rose Highway, Reno, NV Phone (775) [email protected]

2 YOUR RESPONSIBILITY CODE Skiing and can be enjoyed in many ways. At ski areas you may see people using alpine skis, snowboard, telemarking, cross country skis or other specialized ski equipment, such as that used by disabled or other skiers. Regardless of how you decide to enjoy the slopes, always show courtesy to others and be aware that there are elements of risk in skiing that common sense and personal awareness can help reduce. Observe the code listed below and share with other skiers the responsibility for a great skiing experience. 1. Always stay in control, and be able to stop or avoid other people or objects. 2. People ahead of you have the right of way. It is your responsibility to avoid them. 3. You must not stop where you obstruct a trail, or are not visible from above. 4. Whenever starting downhill or merging into a trail, look uphill and yield to others. 5. Always use devices to help prevent runaway equipment. 6. Observe all posted signs and warnings. Keep off closed trails and out of closed areas. 7. Prior to using any lift, you must have the knowledge and ability to load, ride and unload safely. KNOW THE CODE. IT S YOUR RESPONSIBILITY. This is a partial list. Be safety conscious. Officially endorsed by: NATIONAL SKI AREAS ASSOCIATION NATIONAL SKI PATROL PROFESSIONAL SKI INSTRUCTORS OF AMERICA Sky Tavern Inc. A 501(c)(3) Non-Profit Corporation Mt.Rose Highway, Reno, NV Phone (775) [email protected]

3 Helmet Use Helmets are required for all when alpine skiing or snowboarding during Sky Tavern Junior Ski Programs. Helmets shall be of a type and model approved for snowsports by ASTM or another industry standard organization. REFUNDS Sky Tavern Junior Ski Program Refund Policy Refunds: Refunds may be requested prior to January 1 of the current season. A 30% transaction fee is assessed to cover the costs involved. Refunds may be, at the participant s request, applied to the following Sky Tavern Program year. These participants will have the transaction fee waived, but can only be used as a credit for the next year of the Program and will not be given a cash refund. In the case of a season pass price increase/decrease, passes will be like for like and adjusted for age if need be. Sky Tavern season passes are NOT REFUNDABLE or TRANSFERRED to the following year after DECEMBER 31 st for any reason except for a season ending medical condition or military relocation. In the case of a season ending medical condition or military relocation, a credit towards the following year may be requested after providing a doctor s note or Military orders. It will be pro-rated based on how many weeks of the Sky Tavern Program season remain. Only the party with the medical condition is eligible for the credit. In the case of Military relocation, all immediate family members may apply and the credit will continue until the family returns to the area. ALL EXTENUATING CIRCUMSTANCES MAY BE REVIEWED BY A DESIGNATED COMMITTEE AND/OR THE SKY TAVERN BOARD OF DIRECTORS. All badges must be surrendered to Sky Tavern before any refund/transfer will be processed. A Sky Tavern season pass MAY NOT BE RESOLD, no exceptions. Use of a pass by any person other than the named owner / pass holder shall void the pass and result in the immediate loss of all lift and skiing/snowboarding privileges without compensation. Checks will be mailed within 45 days of the approved request for refund. Sky Tavern Inc. A 501(c)(3) Non-Profit Corporation Mt.Rose Highway, Reno, NV Phone (775) [email protected]

4 STUDENT ELIGIBILITY BUS STUDENTS Must be 9 years old Must have all appropriate equipment and clothing Must attend class in the morning Must have bag for equipment Students are expected to ride both ways on the bus. If a student misses the bus in the morning, he may have a parent or legal guardian drive him to Sky Tavern and check him in at the office with an appropriate explanation. Student name will be added to the bus roster and student will return home on the bus. All students are expected to follow all Bus Supervisor and Bus Driver directions. Bus students must report to bus when called. But students may ride with a Non-parental member under certain conditions (see Student Transportation policy) CHILD OF MEMBER ( Volunteer) Participating children of program members must be 6 years old Children must attend class as scheduled All program rules and regulations apply to the children of members SKYKIDS PROGRAM Participating children must be 3, 4 or 5 years old or approved by SkyKids Director. At least one parent of participating children must serve their member duty as a SkyKids Associate/instructor. Schedule of activities, including ski and/or snowboard lessons, will be coordinated by the SkyKids Manager. Have Fun! Sky Tavern Inc. A 501(c)(3) Non-Profit Corporation Mt.Rose Highway, Reno, NV Phone (775) [email protected]

5 Must be age 18. Must attend pre-season orientation. VOLUNTEER MEMBER ELIGIBILITY BUS SUPERVISORS SUPPORT PERSONNEL Must be age 16. Must have parent/legal guardian signature on Registration Form if member is under 18. Must attend pre-season orientation. Two hours per day work requirement. SKI AND SNOWBOARD INSTRUCTOR Must be age 18. Must have parent/legal guardian signature on Registration Form if member is under 18. Ski instructors must be able to ski a parallel turn. Snowboard instructors must be an intermediate level. Must attend pre-season orientation. JUNIOR SKI AND SNOWBOARD INSTRUCTOR Must have parent/legal guardian signature on Registration Form. Must attend pre-season Orientation and clinics; and is subject to approval of the Director of Snowsports or his designee. ALL MEMBERS A member is defined as ANY ADULT PARTICIPANT. All members are expected to work all the program weekends on their assigned day. All members will check-in on their designated days with their Department / Section Head prior to 8:30 am to receive their daily lift pass or approved daily procedure. Sky Tavern Inc. A 501(c)(3) Non-Profit Corporation Mt.Rose Highway, Reno, NV Phone (775) [email protected]

6 Members may ski at Sky Tavern on non-assigned day but are expected to check in and be willing to work if needed. A Child of Member (CM) may ski, but must attend class, even on the non-assigned day. All members are responsible for the safety of the students. Please set a good example. Stop and ask those who have fallen if they need help. Direct all questions to the appropriate ambassador. Discipline problems should be brought to the office with a signed note explaining the nature of the problem. GENERAL POLICIES Sky Tavern is a City of Reno Park and is subject to the same rules and regulations enforced at city parks in town. In addition, some other rules have been implemented to facilitate program operation and to set a good example for the children in the program. Site behavior: Tobacco product use is only allowed in the lower parking lot and only by those over 18 years of age. Alcohol, Illicit Drugs and Firearms are not allowed by anyone during program operations. Improper language will not be tolerated. Sledding and tubing are not allowed during program hours except as designated. Skiing and Snowboarding are allowed by authorized participants only. No cutting classes Refusal to follow the Responsibility Code will result in expulsion from the program with no refund. A Child Member will be allowed to use any lift for which they feel qualified WITH A PARENT or Instructor at any time after conclusion of scheduled classes. Parking: Only members (identified by program badge) and buses are allowed to park in the Sky Tavern parking lot with the exception of: o Emergency vehicles o Residents who live behind Sky Tavern Sky Tavern Inc. A 501(c)(3) Non-Profit Corporation Mt.Rose Highway, Reno, NV Phone (775) [email protected]

7 o City of Reno official vehicles Parking lot personnel have the authority in all situations regarding parking. INJURIES If an injury occurs while at Sky Tavern, the injury will be assessed by a member of the Sky Tavern Ski Patrol. For more serious injuries, as determined by Sky Tavern Ski Patrol, the method of transportation will be determined by Sky Tavern Ski Patrol and/or the parent. STUDENT TRANSPORTATION DROP OFF POLICY It is the policy of the Sky Tavern Junior Ski Program that students may not be dropped off at the Sky Tavern Ski Area. Exceptions: A student who misses the bus in the morning may be brought to Sky Tavern by a parent or legal guardian but must be checked in at the office so his/her name can be added to the appropriate bus roster for the return trip. Likewise, a PARENT OR LEGAL GUARDIAN may pick up his/her own child from Sky Tavern but must notify the office so the name can be deleted from the appropriate bus roster AND PARENT MUST SIGN A LIABILITY RELEASE accepting responsibility for the child s transportation. Special team members. BUS STUDENTS: Participants, who are registered as BUS STUDENTS (RBS), must be transported on Sky Tavern Junior Ski Program contracted buses to and from the designated pick-up point. A student who misses the bus in the morning may be brought to Sky Tavern by a parent or legal guardian but must be checked in at the office so his/her name can be added to the appropriate bus roster for the return trip. Likewise, a PARENT OR LEGAL GUARDIAN may pick up his/her own child from Sky Tavern but must notify the office so the name can be deleted from the appropriate bus Sky Tavern Inc. A 501(c)(3) Non-Profit Corporation Mt.Rose Highway, Reno, NV Phone (775) [email protected]

8 roster AND PARENT MUST SIGN A LIABILITY RELEASE accepting responsibility for the child s transportation. CAR POOLING STUDENTS A Student may ride with an Adult Member other than his/her parent under the following conditions: Student cannot participate when the Adult Member is absent and cannot be dropped off at Sky Tavern by his/her parent Adult Member assumes all responsibility for the student traveling to and from Sky Tavern as well as being the responsible party while they are at Sky Tavern Authorization Form must be signed by all parties and be delivered to the Sky Tavern office Child of Member fee applies Registration designation is CM CHILD OF MEMBER: CHILD OF MEMBER (CM) is defined as children, sibling, grandchildren, nieces, nephews and may include foster children, step children or other relation showing legal guardianship of adult member. Child of Member can also be defined as a neighbor with proper ride sharing releases signed. THIS POLICY IS IN EFFECT AND ENFORCED FOR THE SAFETY AND PROTECTION OF ALL OUR PARTICIPANTS, ADULT AND CHILDREN ALIKE. ADHERENCE TO THIS POLICY IS NECESSARY TO MAINTAIN THE SECURITY OF THE SKY TAVERN FACILITY AND ASSIST THE PROGRAM ADMINISTRATION IN KEEPING TRACK OF THE CHILDREN ON EACH PROGRAM DAY. Sky Tavern Inc. A 501(c)(3) Non-Profit Corporation Mt.Rose Highway, Reno, NV Phone (775) [email protected]

9 VISITORS TO SKY TAVERN SECURITY OF THE SKY TAVERN FACILITY IS OF UTMOST IMPORTANCE AND, THEREFORE, STRICT GUIDELINES ARE ENFORCED WITH REGARD TO VISITORS WHO ARE NOT REGISTERED PARTICIPANTS OF THE PROGRAM. The parking lot is restricted to program participants due to a lack of space as well as security reasons. Program participants are required to show their program identification badges for entrance into the Sky Tavern parking lot. Visitors must park outside the Sky Tavern parking lot unless prior arrangements have been made. Visitors are separated into two distinct categories: OFFICIAL AND FAMILY Official Visitors are those who have some type of interaction or function with the administration of the Program and may include such people as ski patrol, clinicians, city officials, etc. These visitors may be given a temporary ski pass by the Office Services Manager, General Manager or Executive Director/President if needed. Family Visitors are those who come to Sky Tavern to watch their child ski or snowboard but are not members on the program. Any drop-in visits will be subject to the approval of the administration on the hill. ALL VISITORS MUST IMMEDIATELY REPORT TO THE MAIN DESK. Visitors shall be required to wear a VISITOR name tag. STUDENT DISCIPLINE Violation of Sky Tavern Junior Ski Program Policies, whether at the bus pick-up site, on the bus or at Sky Tavern or other resorts during STJSP events or may result in disciplinary action and/or suspension from the program. If the problem persists, or if the violation is extremely serious, expulsion from the program may be warranted. All students are to follow the directions given by bus drivers, bus supervisors, on-site members, instructors, ski patrol and other program personnel. If a problem arises, it should be brought to the attention of the General Manager with a signed note of explanation. The student s ID badge, if taken, should accompany the note. Sky Tavern Inc. A 501(c)(3) Non-Profit Corporation Mt.Rose Highway, Reno, NV Phone (775) [email protected]

10 Any responsible adult may issue a verbal warning and escort the individual to the General Manager or Executive Director for further action. Ski Patrol, Trainers and Program Management staff may clip badge corners. Any verbal warning given to an individual with a clipped badge corner automatically will be escorted to the General Manager or Executive Director for further action. Disciplinary matters should be handled in private by 2 or more Program Management staff. Discretion may be used by the General Manager or Executive Director in establishing the appropriate action but the following are the general guidelines that should be followed: First offense Verbal warning May also result in loss of skiing/boarding privileges for the day or a part of the day Second offense Loss of skiing/boarding privileges Badge may be taken and sent to the office to be picked up by parent. A parent will be contacted by the Executive Director and a meeting will be scheduled with parent(s) at the office to discuss the conditions under which the student may return. In extreme cases, parent(s) may be called to pick up student at Sky Tavern or at the juvenile detention facility, if juvenile authorities are required. All disciplinary actions must have a written report completed by the Executive Director/Program Manager/President or designee and kept in the Sky Tavern Junior Ski Program office. APPEAL PROCESS: Parent(s) may request a meeting with the Executive Director/President and one or more Ops members to discuss re-instatement of student. Sky Tavern Inc. A 501(c)(3) Non-Profit Corporation Mt.Rose Highway, Reno, NV Phone (775) [email protected]

11 MEMBER DISCIPLINE Members are expected to follow ALL Sky Tavern Junior Ski Program Policies. If a member is found to be in violation of STJSP policy, the General Manager or Executive Director/President or other key program personnel will explain the policy to the member and ask for compliance. If the member continues to violate policy, he/she may be suspended from the program. All member disciplinary matters should be conducted in private by 2 or more key program personnel. Member Discipline is also necessary when a member fails to perform his/her assigned duties. Minimum participation of 6 out of 8 program days is required for member to gain lift access for the week and to remain eligible to participate the following year. Support Members present and not performing their assigned duty (unexcused absence) will not be given their lift access the following week until missed hours are made up by working an additional two-hour shift in an area selected by the Manager, Member Attendance and Assignment. Upon completion of the additional hours the member will have their lift pass punched to allow lift access for that day. Instructors and Trainers present and not performing their assigned duty (unexcused absence) will be required to make up the missed hours by working an additional two-hour shift in an area selected by the Manager, Member Attendance and Assignment. APPEAL PROCESS: Member may request a meeting with the Executive Director/President and one or more Board Members to discuss re-instatement. Sky Tavern Inc. A 501(c)(3) Non-Profit Corporation Mt.Rose Highway, Reno, NV Phone (775) [email protected]

12 SHARING A MEMBER DUTY Two adult members (generally husband and wife) may share one (1) member position as long as the following conditions are met: BOTH ADULTS must register and pay the member registration fee BOTH ADULTS must attend the pre-season orientation The same member duty must be filled each week Bus Supervisors and all Support positions may be shared MEMBERS MUST INDICATE THEY ARE SHARING A DUTY AT THE TIME OF PROGRAM ORIENTATION POSITION SIGN-UPS SO THAT PROGRAM PERSONNEL CAN STAFF THE DUTIES ACCORDINGLY. BUS DRIVERS REGISTERING AS VOLUNTEERS Bus Drivers may sign up as Members as long as the following conditions are met: Bus Driver must register as members. Bus Driver must attend the pre-season orientation Bus Driver must work a 2-hour shift at Sky Tavern between the bus arrival and departure times. The Bus Driver duties DO NOT satisfy the member requirements of the Sky Tavern Junior Ski Program since the drivers are paid for their services. Children of Bus Drivers may register as a Child of Member MEMBER ATTENDANCE ON NON-ASSIGNED DAY Members and their family members may attend the program on their non-assigned day under the following guidelines: ALL STUDENTS must attend class as scheduled (they cannot come up after class or just free-ski ) Sky Tavern Inc. A 501(c)(3) Non-Profit Corporation Mt.Rose Highway, Reno, NV Phone (775) [email protected]

13 All members must work in the capacity that they work on their assigned day (with the exception of Bus Supervisors) Child of Member cannot attend without a parent Bus Supervisors must provide their own transportation and work in a support position Regular Bus Students are only allowed to attend on their assigned day. A bus student parent may drive that child up but must get a visitor pass and remain at the hill. RACE TEAM The Sky Tavern Race Team training includes instruction on proper skiing techniques, training on race courses and video taping and analysis. The Race Team is available to students on both Saturday and Sunday under the following guidelines: Students must be at least Level 6 ability and must be able to demonstrate that ability to their daily coach Students must be willing to participate in a full day of race training (7:00am until lift close) Parent approval must be given to participate Open to all students who meet the STJSP age requirements (see student eligibility policy) Students must be assessed by a coach before assigned to the race team Approved Helmets are required for all Race Team students High School students who have already made their high school team are automatically approved for the Sky Tavern race team All Race Team students must abide by Sky Tavern Policies and Procedures At such time that Sky Tavern signs up for Lake League Races or USSA, the Race Team students will be eligible to participate in those races. No entry fees or transportation costs for these or any other races are included in the STJSP registration fee and must be paid by the parent(s). Sky Tavern Inc. A 501(c)(3) Non-Profit Corporation Mt.Rose Highway, Reno, NV Phone (775) [email protected]

14 SCHOLARSHIP PROGRAM A Scholarship Fund was established in recent years in memory of some of our members who have passed away. These individuals represent the spirit that has kept the Junior Ski Program thriving for 60 plus years. Their devotion to their community and particularly to children served as an example to all those who came in contact with them. Donations made in their memory and continued fund raising efforts give the Junior Ski Program the ability to provide scholarships for children who might not otherwise have the means to participate. Full or partial scholarships are available. If the family has the ability to pay a portion of the registration fee, it is strongly encouraged so that we can help as many students as possible. Scholarship Application: A Scholarship Application must be completed and accompany a current registration form. Each Scholarship Application must be reviewed and approved by either the Scholarship Committee, Executive Director or a Current Board Member or their designee. ANNUAL MEMBER HOURS OBLIGATION The Sky Tavern Junior Ski Program, while a winter sports program, is a year around operation and our success is the result of the donation of funds, time and effort by its members. In addition to the program operations conducted at the Sky Tavern Ski Area, the program also conducts fundraising events, general ski area maintenance activities (Work Days) and other events required to prepare for each season on the mountain. Without the donation by members of time and effort the Sky Tavern Junior Ski Program cannot properly function and thrive. Member paying their annual registration fee shall be obligated to donate a minimum of 20 hours to the Sky Tavern Junior Ski Program over the course of twelve (12) months from the period July 1 st through June 30 th (commencing with July 1 st, 2006). While the majority of these hours can be credited through normal program operations (16 hours), they can also be accrued through support of numerous other authorized Sky Tavern Junior Ski Program activities. Authorized Member Obligation Hours Activities: Program Operations during the Season 2 hours per week for an eight week period Sky Tavern Ski Swap 1 hour per hour worked Sky Tavern Inc. A 501(c)(3) Non-Profit Corporation Mt.Rose Highway, Reno, NV Phone (775) [email protected]

15 Sky Tavern Work Days at Sky Tavern Ski Area 1 hour per hour worked Special Activities 1 hour per hour worked Member Orientations 1 hour per Orientation (Limit - 2 Mandatory Orientations) Instructor Clinic 1 hour per Clinic attended Any other activity as determined by the Executive Director/President 1 hour per hour worked Members may donate time outside the regular Sky Tavern Junior Ski Program season, to accumulate their required hours, on a needs basis for each specific activity. For example, a Sky Tavern Work Day may require 20 members and therefore the first 20 members to sign up to work would be eligible for credit hours. Whenever possible, ample time will be provided through or mail notification to members of upcoming events requiring member assistance to allow for scheduling. At a minimum the Sky Tavern Junior Ski Program shall conduct sufficient activities through Program Operations, Ski Swap, Work Days and Special Events to provide all members ample opportunities to donate the required number of hours annually. The Sky Tavern Junior Ski Program office will maintain attendance records and track donated hours for each adult member of the Sky Tavern Junior Ski Program and provide attendance information upon request to members. Failure to meet the required obligation will result in suspension from the Sky Tavern Junior Ski Program for the following year until such time as the hour obligation for the previous year has been met by the member. Any conflict resolution shall be overseen by the Executive Committee of the Board of Directors. Sky Tavern Inc. A 501(c)(3) Non-Profit Corporation Mt.Rose Highway, Reno, NV Phone (775) [email protected]

16 PROGRAM MANAGEMENT SKY TAVERN OFFICE PROCEDURES This entire manual is to be used as a guide only. Ultimate decisions of running the Program fall into the hands of the Executive Director, Staff and the Members of Sky Tavern themselves 2016

17 Board Of Directors Budget & Finance Committee General Manager acts as liaison between Board and Ops Cmttee Risk Management Committee (Ski Patrol Director, Mountain Manager, Risk Manager) Executive Director $$ General Manager Operations Committee Executive Secretary Mountain Manager $$ Grooming $$ Operations Super $$ Lift Operators $$ Lift & Equip Maintenance $$ Terrain Park Manager $$ Terrain Instructor Ski Sky Tavern Organizational Chart Director of Student and Member Relations Director of Snowsports Director of Mountain Operations Director of Support Services Director of Food Service $$ Transportation Manager Ski Patrol Director Ambassadors Technical Advisor Assistant Director Lift Attendant Manager Lift Attendants Lodge Manager Lodge Associate Lodge Kitchen Mgr Kitchen Associate Outdoor BBQ Mgr BBQ Associate Site Supervisor Bus Supervisor Parking Manager Mountain Captain Ski Patrollers Cadet Coordinator Ski School Director Instructor Scheduling Trainer Snowboard School Director Instructor Scheduling Trainer Adaptive Director Instructor Scheduling Trainer SkyKids Manager SkyKids Associate Snack Shack Mgr Snack Associate Parking Associate First Aid Manager First Aid Associates Instructors Class Organizers Jr Instructor Coord Junior Instructors Instructors Class Organizers Jr Instructor Coord Junior Instructors Instructors Adaptive Member Member Attendance & Assignment Mgr MAA Associate Office Services Manager Office Associate Telemark Trainer Tele Instructor Race Team Coord Race Instructor Denotes Member of Operations Committee Denotes Paid Employee $$ Revised 6/14/2006

18 BUS STUDENTS: PROGRAM MANAGEMENT SKY TAVERN OFFICE REGISTRATION DEADLINES Bus students may continue to register even after the program has started if space allows, however, there is NO pro-rated fee and all students must pay full registration fee even if initial week(s) are missed. MEMBERS (Volunteers): Member applications will be processed on an as needed basis or until all positions have been filled. Some positions may reach capacity and members may be asked to change member type. Bus Supervisors may be asked to change location if needed at another site. Member applications may be denied, regardless of date received, based on past performance. LATE FEES: Set by staff per year

19 PROGRAM MANAGEMENT SKY TAVERN OFFICE CHAIR / TOWER SPONSORSHIPS Chair and Tower Sponsorships are fund raising endeavors which help defray the cost of new lift construction and help us repay our debts for capital improvements or fund special programs. CHAIR SIGNS: For a cost to be determined, an individual or business can have a sign placed on the back of a chair.. Process: Send potential donor a Design Template for the sign. Upon receipt of the sign outline AND payment in the amount of $XXX, art work will be done. They will check the outline and fax back the artwork for approval before making the sign. Once the sign is made, it can be picked up and given to the Mountain Manager for installation. TOWER SIGNS: Sponsor schedules must be maintained in the Sky Tavern office.

20 PROGRAM MANAGEMENT SKY TAVERN OFFICE PRE-SEASON MEETINGS AND TRAINING ORIENTATION MEETINGS AND TRAINING ARE NECESSARY FOR ALL NEW MEMBERS SUPPORT MEMBERS: Will include 1 evening orientation meeting and 1 half-day training session at Sky Tavern BUS SUPERVISORS: Will include 1 evening orientation meeting and 1 half-day training session at Sky Tavern INSTRUCTORS (ski, snowboard and junior instructors): Will include 1 evening orientation meeting and 1 full-day training session at Sky Tavern* TRAINERS (Certified Snowsports Instructor): Will include 1 or more evening meetings, 2 full days of training sessions at Sky Tavern*, and may include pre-season training at another resort on weekends as arranged by Director of Snow Sports. SKI PATROL: Pre-season meetings and training to be determined by Ski Patrol Director *Instructor training at Sky Tavern is subject to sufficient snow coverage at Sky Tavern and may be held at another resort if necessary.

21 PROGRAM MANAGEMENT SKY TAVERN OFFICE MEMBER APPRECIATION DAY If there is sufficient snow coverage and the lift crew is still available, the Ops Committee has approved one more SATURDAY or SUNDAY to be designated as MEMBER APPRECIATION DAY. This day is set aside for all members and their children who are registered on the program to thank them for their hard work during the year. In the event that there is not sufficient snow, a MEMBER APPRECIATION DAY can still be scheduled at Sky Tavern with a BBQ and awards ceremony, but no skiing.

22 PROGRAM MANAGEMENT - SKY TAVERN OFFICE ANNUAL SKI SWAP The Annual Ski Swap is held in the fall of each year. General outline follows: Every year is different and should be left to the discretion of the event chair and staff. Ski Swap is staffed with members as follows: SET UP CREW #of Members needed: At least 15 SHOPS/VENDORS #of Members needed: At least 10 per shift House: Friday 3:00pm to 5:30pm Friday 5:00pm to 7:30pm Saturday 3:30pm to 6:00pm Vendors should arrive with all items tagged, inventory sheets completed and claim checks detached in numerical order. Vendors provide their own sales personnel during the swap. Duties: Friday check for secured tags and help carry equipment to appropriate areas Saturday assist vendors in collecting unsold merchandise and totaling up sales EQUIPMENT REGISTRATION Equipment is brought in by the general public for sale at the swap. The seller completes a 3-part tag for each item. A detailed description of the item along with the seller s name and the price is filled out on all three parts of the numbered tag. This tag, along with the item, is checked in by a member who securely fastens the tag to the item and removes the bottom portion of the tag which becomes the seller s receipt and claim check. The item must also be listed on an inventory sheet. The member must check for an accurate description of the item on the tag and inventory sheet. # of Members needed: At least 20 per shift Duties: Secure tag item Check for accurate description Remove bottom portion and give to seller Complete inventory sheet Remind sellers that any equipment/money that is not picked up by atime to be determined becomes the Property of the STJSP. EQUIPMENT # of Members needed: At least 20 per shift Duties: Friday Take the tagged equipment and place it in the appropriate area, sort boots and skis by size, place other items (gloves, bags, goggles, etc.) on tables with similar merchandise. Saturday Retrieve unsold equipment and return it to seller upon presentation of the claim check.

23 SALES # of Members needed: 10 per shift Duties: Assist customers with information on equipment in various departments such as size and fit of boots, ski pole size, etc. SECURITY # of Members needed: 8 per shift CHECKERS # of Members needed: 8 per shift Duties: Compare customers purchases with item tag descriptions Cut off the bottom portion of the tag Total all tags on a calculator tape Give tape to the customer for payment at the Sales table Place bottom portion of tag in index box (These tags are periodically alphabetized throughout the day and placed in designated boxes). Any item without a tag CANNOT BE SOLD since the seller and price cannot be verified. These items will be held for seller to claim at the end of the day. CASHIERS # of Members needed: 8 per shift Duties: Verify the amount of items on the tape matches the number of items the customer has Collect the amount shown on the tape Payment may be made by cash, check or credit card (VISA or MasterCard) Customer must exit the ski swap after purchase is made PROGRAM INFORMATION # of Members needed: 1 per shift Duties: Answer questions about program Sell raffle tickets or other merchandise Hand out registration forms SELLER CHECK-OUT # of Members needed: 12 per shift Hours: Saturday 3:30pm to 6:00pm These members are stationed at tables arranged alphabetically Duties: Take claim checks Total sold tickets Disburse payment to the seller May need to resolve issues such as missing items or payment discrepancy with the assistance of Executive Director/President or a Board Member. TAKE DOWN # of Members needed: At least 15 Duties: Stack tables and chairs

24 PROGRAM MANAGEMENT SKY TAVERN OFFICE MEMBER ASSIGNMENTS GENERAL INFORMATION All members must attend both pre-season and on-hill orientations, including OSHA Training annually, regardless of the number of year with the program. All member assignments are subject to availability and change to meet the needs of the program. BUS SUPERVISORS: Bus Supervisors are assigned to a specific pick-up site. For the most part, Bus Supervisors may have the site requested at the time of registration. However, if there is an insufficient number of Supervisors at a site, the Transportation Manager may have to re-assign Supervisors. INSTRUCTORS: Instructors are assigned to teach a specific class each week based on: Instructor qualifications accomplished through clinics Program needs for each class level Instructors may be assigned to a lower level class than they are qualified to teach but may not teach a higher level class than they are qualified to teach. Instructors must attend pre-season and afternoon clinics and be authorized by a Trainer to teach a higher level class. The Director of Snowsports maintains the Instructor Assignment Board for each day which includes the following information: Instructor Name Class Assignment Instructor Qualification Level Attendance for each week (teaching and clinic attendance) Any questions regarding the Instructor Board should be brought to the Director of Snowsports. SUPPORT MEMBERS: Support members may sign up for a specific duty and shift during the pre-season orientation. Support members may be asked to do a different duty if the program is short-handed in a specific area.

25 PROGRAM MANAGEMENT PROGRAM OPERATIONS

26 PROGRAM MANAGEMENT GO/NO-GO MESSAGE At approximately 6:30am on each morning of the program, the decision of GO or NO-GO is made for that day by the Mountain Manager and the General Manager. The decision is based on the weather, road and hill/snow conditions AT THAT TIME. The General Manager then notifies these key program personnel prior to 6:30 AM only in the case of a NO-GO: The General Manager changes the message at the Sky Tavern phone ( ) to report the daily GO/NO-GO message. Other media sent to members.

27 PROGRAM OPERATIONS SNOWSPORTS

28 PROGRAM OPERATIONS SNOWSPORTS DRY LAND CLINIC Before the program is scheduled to begin, generally the last Saturday in December/ first Saturday of new year, the Dry Land Clinic is held at Idlewild Park or other location. The primary purpose of the Dry Land Clinic is to give the beginning students an opportunity to familiarize themselves with their equipment in a class setting on dry land. Also, it gives our beginning instructors their first experience with class handling before the program begins. ALL instructors (both new and veteran) are requested to attend. Level 1 skill is taught and most students who attend the Dry Land Clinic are able to start in Level 2 on the first day of the program. Ski Patrol members give a safety orientation to each class and review the Responsibility Code and Sky Tavern policies. Trainers attend to organize classes, assign instructors, answer questions from instructors and parents and punch student badges for Level 2. If necessary, a registration desk may be set to take care of paperwork, make badges, etc.

29 PROGRAM OPERATIONS SNOWSPORTS CLASS ORGANIZER PROCEDURES - CLASS ORGANIZATION (8:30 9:30) Pick up class sign from lodge and takes it to designated area at the edge of the parking lot and at appropriate time takes to the designated class meeting area (SEE Class Organizer Map). Directs students to appropriate class area. Separates students as requested by Trainer (for example): Assigns Instructor to each class. Regular and Passing Class students First time in class and others with more experience Organize into groups of 10 students unless instructed otherwise Indicate attendance of the student in the class by punching their Lift Badge for the appropriate WEEK. Indicate Instructor assignment to a class by punching their Lift Badge for the appropriate WEEK. The level punched on the badge will be checked and the Class Organizer will make sure that the child has access to required lifts by the following guidelines: LEVEL LIFTS ALLOWED TO RIDE PUNCH (SR or AM) 1 to 3 Surface Lifts only No punch 3P Surface lifts and Sky Ridge SR 4 and above All lifts SR and AM Assigns passing class Instructors as directed by Trainer and ties a colored band on their arm to designate them as a passing Instructor Keeps traffic flow of students moving in an orderly fashion, being careful not to block trails or slopes. Assist students with equipment problems or directs them to the lodge if needed Is aware when all buses have arrived and reserves some Instructors for late students When there are no more students, remaining Instructors may be sent to other class areas or to split existing classes. Returns class sign to lodge.

30 PROGRAM OPERATIONS SNOWSPORTS CLASS ORGANIZER PROCEDURES LEVEL UPGRADE PROCEDURES (11:00 12:00) Pick up class sign from lodge and take it to designated area (SEE Class Upgrade Map). General Rules: All students must remain on the hill indicated on their lift badge unless with their parent. SKI Class 1 to 9 Instructors Takes entire class to one of several Badge Updating locations (see Class Upgrade Map) for Student Lift Badge updating. Class Organizer Records each student s level at the end of the class and the Instructor s ID Number on the Student Level Upgrade Report (see sample roster below) and punches the appropriate LEVEL for passing student on their Lift Badge. Ski Levels include 1, 2, 3, 3P, 4, 4P, 5, 5P, 6, 6P, 7, 7P, 8, 8P, 9 and 9P. NOTE: With the exception of levels 2 and 3, Class Organizers will never punch a number, they will only punch the P. All that is necessary is to record the Level and Instructor number on the Student Level Upgrade Report. There are several reasons a student s name may not appear on the Student Level Upgrade Report, (i.e. initial level was incorrect and the student was moved to a different level class, attended class on Sunday but is registered for Saturday, etc), When that happens, just PRINT the student s name, level and Instructor number on the list.

31 SNOWBOARD Class 1 to 10 Instructors Takes entire class to one of several Badge Updating locations (see Class Upgrade Map) for Student Lift Badge updating. Class Organizer Records each student s level at the end of the class and the Instructor s ID Number on the Student Level Upgrade Report (see sample roster below) and punches the appropriate LEVEL for passing student on their Lift Badge. Snowboard Levels include 1, 2, 3, 3P, NOTE: Snowboard students in levels 4, 5 and 6 will only be punched by the trainer. Class Organizers will only punch levels 1, 2, 3 and 3P for snowboarders. All that is necessary is to record the Level and Instructor number on the Student Level Upgrade Report. Students who pass a specific Snowboard Requirement (R-C-F) will have that letter punched on their Lift Badge and a check mark indicating passing that requirement on the Student Level Upgrade Report. There are several reasons a student s name may not appear on the Student Level Upgrade Report, (i.e. initial level was incorrect and the student was moved to a different level class, attended class on Sunday but is registered for Saturday, etc), When that happens, just PRINT the student s name, level and Instructor number on the list. PASSING CLASSES Trainers will evaluate the students and punch badges of those students ready to pass to the next level. Passing class Instructor will only have the Trainer watch those students they feel are ready to pass.

32 Students who pass must stay on the old hill until the next week when the new class Instructor will introduce them to the new hill. Trainers will work with the passing class Instructors to recognize passing students throughout the class period. Students qualified to pass may have their badges punched at any time during the passing class, but must remain with the class until the passing Instructor takes the entire class to one of several Badge Updating locations (see Class Upgrade Map) for Student Lift Badge updating. Job Description for Class Organizers. The primary responsibility for the Class Organizers is to assign the students to classes. And once classes are over the Class Organizers are to be available to check students back in and punch the badges for those who have passed their classes. The Class Organizers should be standing down by the Level signs and ready to go by 8:30. As long as the buses are not late, you should be done with the first part of the shift by 9:30. Go ski or ride and enjoy until 11:00 when we need to start checking the classes in. Since classes will typically return at 11:00, the Class Organizers will need available until 12:00. A schedule will be set up for two half hour shifts, 11:00 11:30 and 11:30-12:00. As the season goes on, we will decide how many will need to be there for each shift. The Class Organizer Supervisor will determine this schedule. There will be individual Level signs for Ski 1-9 and Snowboard (Note: The class organizers are responsible for putting out the signs and also for removing them each day). Each week it will vary how many organizers will need to be at each level. For example on Week One, we will not need 4 organizers on SB Level 6 and just one on SB Level 2. We will need 4 on Level 2 and maybe 1 at Level 6. Conversely, on Week 6, we won t need many organizers on Level 2 but we will need a lot on Level 4, etc. The Class Organizer Supervisor will determine how many are needed at each Level. Once the students have begun arriving for the classes, the Class Organizers will start grouping the students into Class groups. Fill out the yellow cards: See Example

33 You will leave the Instructors Name blank until the class has been assigned to an Instructor. Under Class Taught, list the type of class and Level. There are two types of classes: Ski and Snowboard (SB). For Ski, there are 1 through 9 Levels, and well as Passing Classes which would be a 3P through 9P. Snowboarding has only 1 Passing Class which is 3P. Examples would be: Ski 4 or Ski 5P or SB 2 or SB 3P, etc. Note: At some Level Signs you will have Students in regular classes and passing classes. These will be assigned as separate classes. For Example: You might have students in a Ski Level 4 class and a Ski Level 4P class. These are to be assigned as separate classes. Fill out the date the class is being taught. In the numbered area, write legibly the names of the students who are lined up for classes. And then group those students together in line. Typically, you will assign 10 students to a class. However, if there are not enough instructors, you may have to assign more. Usually, we have 10 to a class on the Ski side and 12 to a class on the Snowboard side. The decision to add more to a class will be made by the Trainer who is managing that Level. Note: The Trainers are the ones who assign the class to an Instructor once the students are grouped into a class and there are instructors available. Under no circumstances should a Class Organizer assign instructors to a class unless directed to do so by an authorized Trainer. Because students are often in a Level for more than one week, sometimes we will try to organize the students into classes based on how often they have been in that level. For example in Snowboard Level 3, we will organize the students into groups of First Time in 3 and Have taken 3 Before. The Trainers and/or the Class Organizer Supervisor will help determine when this is needed.

34 There are always be Students who are late. Sometimes they arrive after all the classes have left. Whenever possible in Level One and Two take them to a class that is already in progress. In they need to go to a Level 3 or higher class, have one of the Trainers take them to a class in progress. Sometimes Instructors are late. The Trainers will help them find a class to teach. Once the students are all assigned: Go take a Break, Have some Fun. But then, if you are on the schedule to work Check In, at your assigned shift time, go to the designated Class Check-In area. The instructors will be returning their Yellow Cards to you at that location. Check the cards, and if any of their students were passed, make sure this has been marked on the card. It is usually a circled P by their name. If the students are being passed by the Instructor, please punch their badges to the Level to which they had been passed. Instructors typically pass Levels 1 to 3, or when a student is going to a passing class). Note: Only use the special punches provided by Sky Tavern. If the students have been passed by the Trainer, typically the Trainer will punch the badge on the hill, and the Class Organizers will just collect the cards. This happens when the student is being passed from a passing class to the next level. Example: Ski Level 5P to Ski Level 6. On the Snowboard side, anything from Level 3P up must be passed by a Trainer. Note: On the Snowboard side, once the student reaches Level 4 there are three areas in each Level: Ride, Carve, and Park. For a student to pass from Level 4 to Level 5, they must pass all three areas. However, if they pass a particular level, they can take a class in the higher level of that area. For example, if a student passes Level 4 R (for Ride), they can sign up for a Level 5 Ride class if one is available. But if they have not passed Level 4 Park they cannot take a Level 5 Park Class. Turn in the Yellow Cards at the Front desk after the shift is over, and go have some fun with your kids! Note: If they are available this year, the Class Organizers will be scanning the badges of the Instructors as they take their class and scanning them for check in when they return.

35 Duties and Responsibilities of the Class Organizer Supervisors. 1. Please be on the Hill before the Class Organizers begin taking their posts. 2. Make sure each Class Organizer knows what is expected of them. 3. Assign the Class Organizers to the Level Signs. Work with the Trainers to determine how many organizers will be needed at each Level. 4. Work with the Trainers to determine how many students will need to be assigned to classes. 5. Work with the Trainers to determine if Level classes need to be sub-divided by number of times taken. 6. Prepare the Check-In schedule. Note: If you have any problems with any of the Class Organizers or Trainers, do not confront them. Find the Snowsports Director, Head Ski Trainer or Head Snowboard Trainer, and report the situation to them.

36 PROGRAM OPERATIONS SUPPORT SERVICES

37 PROGRAM OPERATIONS SUPPORT SERVICES LOST AND FOUND In order to identify missing clothing or equipment, PLEASE MARK ALL ITEMS WITH NAME AND PHONE NUMBER. ITEMS LEFT AT SKY TAVERN Any items found on the hill or in the lodge at the end of the day are placed in the Lost and Found closet in the main room of the lodge. Personal and valuable items such as program ID badges, jewelry, keys, etc. may be placed at the information desk or brought to the office during the week for safe keeping. Lost items will be kept at Sky Tavern until the end of the program and can be claimed there. At the end of the program, all items will be brought to the Sky Tavern office and kept until May 31 st to be claimed. ALL ITEMS NOT CLAIMED BY THAT DATE WILL BECOME THE PROPERTY OF THE SKY TAVERN JUNIOR SKI PROGRAM. ITEMS LEFT ON THE BUS Items that are left on the bus are placed in the bus box for that site at the end of the day. Bus boxes are returned to the office by Tuesday and are sent out again on Thursday afternoon. Items will remain in the bus box and can be claimed during that time. At the end of the program, all bus box items are placed with other lost items from Sky Tavern and kept in the office to be claimed until May 31 st. ALL BUS ITEMS NOT CLAIMED BY THAT DATE WILL BECOME THE PROPERTY OF THE SKY TAVERN JUNIOR SKI PROGRAM. IT IS THE RESPONSIBILITY OF EVERY PARTICIPANT TO KEEP TRACK OF CLOTHING AND EQUIPMENT. MANY ITEMS, PARTICULARLY RENTAL SKI EQUIPMENT, LOOK IDENTICAL AND CAN BE EASILY MISTAKEN UNLESS CLEARLY MARKED. IT IS ALSO THE RESPONSIBILITY OF EACH PARTICIPANT TO CLAIM LOST ITEMS BEFORE THE DEADLINE.

38 PROGRAM OPERATIONS SUPPORT SERVICES VISITOR PROCEDURES ALL VISITORS TO THE SKY TAVERN JUNIOR SKI PROGRAM MUST REGISTER WITH THE FRONT DESK AT THE LODGE AND RECEIVE A VISITORS BADGE. VISITORS ARE NOT ALLOWED TO SKI OR SNOWBOARD AT SKY TAVERN. See policies When an individual comes to the Lodge to register as a visitor an Office Associate will perform the following activities: 1. Request identification from the individual(s) requesting a visitor badge. 2. Enter their name on the Visitor Badge / Release Form. 3. Provide them with a Visitor Badge and punch the appropriate WEEK at the bottom of the badge. 4. Instruct the visitor on the rules of visiting Sky Tavern (policy provided below) and remind them they must return their Visitors Badge at the end of their visit. Below are examples of the Visitor Badge / Release Form Log and Visitor Badge.

39 POLICY STATEMENT VISITORS TO SKY TAVERN SECURITY OF THE SKY TAVERN FACILITY IS OF UTMOST IMPORTANCE AND, THEREFORE, STRICT GUIDELINES ARE ENFORCED WITH REGARD TO VISITORS WHO ARE NOT REGISTERED PARTICIPANTS OF THE PROGRAM. The parking lot is restricted to program participants due to a lack of space as well as security reasons. Program participants are required to show their program identification badges for entrance into the Sky Tavern parking lot. Visitors must park outside the Sky Tavern parking lot unless prior arrangements have been made. Visitors are separated into two distinct categories: OFFICIAL AND FAMILY Official Visitors are those who have some type of interaction or function with the administration of the Program and may include such people as ski patrol, clinicians, city officials, etc. These visitors may be given a temporary ski pass by the Office Services Manager, Program Administrator or Executive Director/President if needed. Family Visitors are those who come to Sky Tavern to watch their child ski or snowboard but are not members on the program. THESE VISITORS ARE NOT PERMITTED TO SKI OR SNOWBOARD AT SKY TAVERN. All Visitors are requested to notify the office at one week prior to their visit. Access to Sky Tavern may be denied to anyone failing to comply with this policy. Any drop-in visits will be subject to the approval of the administration on the hill. ALL VISITORS MUST IMMEDIATELY REPORT TO THE MAIN DESK TO SIGN A LIABILITY RELEASE AND READ A COPY OF THE VISITATION POLICY. Visitors shall be required to wear a VISITOR name tag.

40 PROGRAM OPERATIONS SUPPORT SERVICES TEMPORARY LIFT BADGES ONE DAY ONLY temporary lift tickets are available at Sky Tavern each week for REGISTERED PARTICIPANTS ONLY who forgot or lost their badge for a fee of $5.00. Before issuing a temporary lift ticket badge, an Office Associate must verify the name on the master roster as a registered participant on the program. NO UNAUTHORIZED VISITOR MAY RECEIVE A TEMPORARY LIFT BADGE UNLESS APPROVED BY THE EXECUTIVE DIRECTOR/PRESIDENT OR GENERAL MANAGER AND THE APPROPRIATE RELEASE FORM IS SIGNED (see visitation policy). Once eligibility has been verified: 1. Write participant name and participation type (bus student, member, child of member, etc.) on the temporary badge and punch the appropriate WEEK on the badge. 2. ATTACH THE BADGE TO THE INDIVIDUAL USING RED LOOPS DO NOT GIVE OUT UNATTACHED TICKETS. 3. Enter name and phone number of individual(s) receiving lift ticket in binder. 4. Collect $5.00 fee PER PARTICIPANT. 5. Deposit all fees collected into marked envelope and give to Office Manager at the end of the shift. Any participant who has lost his/her ID badge should be advised to go to the office in Idlewild Park during the week to have a new ID badge made or they will be required to pay the $5.00 fee EVERY WEEK. TEMPORARY LIFT TICKETS CANNOT BE RE-USED.

41 PROGRAM OPERATIONS SUPPORT SERVICES BUS STUDENT RELEASE There are occasions when a parent will drop-off their child in the morning or visit Sky Tavern and wish to drive their child (Regular Bus Student) home with them. When this occurs the following procedure MUST BE followed. Have the Parent complete the Release of Liability for Bus Student form. Upon completion of the form, an Office Associate will verify the information by checking the identification of the parent completing the form. After the verification has been completed, the form is cut in two parts. Part One (Bus Clipboard Copy) will be placed on the appropriate Bus Supervisor s Clipboard as official notification that this bus student either has arrived at Sky Tavern not on the bus in the morning or will not be returning on the bus that afternoon. Part Two (Front Desk Copy) will be placed in the appropriate folder to be returned to the Sky Tavern Junior Ski Program office.

42 PROGRAM OPERATIONS SUPPORT SERVICES SPECIALTY SALES Each season the Sky Tavern Junior Ski Program offers specialty sales items for sale to members and their kids. These items are listed on the Daily Sales Report along with the pricing structure. Each day the Specialty Sales Associate will obtain a Special Sales Daily Sales Report form from the Front Desk at the beginning of the day. Throughout the day all sales will be recorded in the appropriate area of the form and the payment placed in the cash box for Specialty Sales. At the end of the day the Sales Report form and cash box will be returned to the front desk and the Office Manager will reconcile the report to the funds collected. Once this has been accomplished, the Office Manager will place the Sales Report and funds in an envelope to be returned to the Sky Tavern Junior Ski Program office at the end of the weekend. This envelope will be given to the Director of Food Services on Saturday to be place in he safe. At the end of the day on Sunday the Office Manager will get the Saturday Sales envelope and place it along with the Sunday Sales envelope in the box of materials to be returned to the Sky Tavern Junior Ski Program office on Monday.

43 PROGRAM OPERATIONS SUPPORT SERVICES - PARKING LOT PROCEDURES NEVER DIRECT OR TRY TO STOP TRAFFIC ON THE MOUNT ROSE HIGHWAY! ALL VEHICLES MUST HAVE IDENTIFICATION AS PARTICIPANTS OF THE PROGRAM IN ORDER TO PARK IN THE LOT. PRESENTATION OF A CURRENT PROGRAM BADGE IS REQUIRED. Parking Associate is responsible for: Safety of all people in and around the parking lot areas Flow and direction of all vehicles within the lot The first two shifts are primarily responsible for: Flow of traffic Orderly parking of the vehicles The remaining shifts provide: Orderly exiting Security of the vehicles Supervision of the children in and around the parking lot area On each day of the program, three parking spaces have been set aside in the upper lot for the winners of the parking space raffle. The Parking Manager will have the names of those individuals. At the close of the early afternoon shift, all traffic cones and barriers are to be returned to the lodge. The last shift is to: Return all orange traffic vests to the office Report all problems to the Parking Manager (lights left on, irate people who refuse to follow instructions, insubordinate participants, etc.) DROP OFFS: Occasionally a bus student will arrive at Sky Tavern in a car because he missed the bus. The student and parent MUST REPORT TO THE OFFICE to have the student name placed on the appropriate bus roster for the return trip. No other children are to be dropped off at Sky Tavern. All license numbers of vehicles dropping children off will be recorded by the Parking Associates and reported to the Parking Manager. EXCEPTIONS TO THE PARKING REQUIREMENTS: Emergency Vehicles People who live behind Sky Tavern City of Reno or other official vehicles Authorized Program Personnel (list given to Parking Manager) Member of the Week Handicapped vehicles PROGRAM OPERATIONS SUPPORT SERVICES - PARKING LOT PROCEDURES

44 STAY OFF THE MOUNT ROSE HIGHWAY! WEAR THE ORANGE SAFETY VESTS WHEN WORKING IN THE PARKING LOT. LOWER LOT: Coordinates all vehicles parking within the guidelines of the plan set out by the Parking Manager Provide room for the buses to maneuver and park UPPER LOT: Coordinate all parking within the plan set out by the Parking Manager Parking is on a first come, first served basis One person should control access to the lot while the other directs parking or roams the area to provide security and supervision Dropping off equipment and/or children at the lodge is allowed for those who must park on the other side of the highway when the parking lot is full ENTRANCE: Vehicle driver must show a current program badge Sign will be posted indicating that this is permit parking only Vehicles may not exit from this road EXIT: Control all vehicles leaving the lot Direct incoming traffic towards the entrance Emergency vehicles and residents who live behind Sky Tavern may use this exit as an entrance

45 PROGRAM OPERATIONS SUPPORT SERVICES BUS SUPERVISOR PROCEDURES 7:00 am : Arrive at your assigned pick-up site Obtain bus roster and clip board from Bus Driver (check roster for current date/correct location) Assist in loading equipment as directed by Bus Driver. Buses load equipment from the back or the side of the bus. If student did not bring equipment in a bag, remind the student they MUST have a bag for equipment the following week and make a note next to their name on the roster, to be followed up on by the office. Large plastic bags are OK. After loading equipment, direct the students to the front of the bus to check in and be seated on the bus. A bus supervisor with the roster should be stationed at the entry to the bus. The supervisor checks each badge to verify photo and student are the same, confirms that it is the correct day (Saturday or Sunday), and checks their name off on the bus roster. The student then enters the bus and is seated. STUDENTS ARE NOT ALLOWED TO RIDE THE BUS ON OFF DAYS (ie Sunday student on Saturday Bus) WITHOUT PRIOR APPROVAL FROM THE OFFICE. If a student does not have a badge BUT THEIR NAME APPEARS ON THE ROSTER, they can get on the bus and purchase a temporary badge for $5 at Sky Tavern when they arrive. If a student has a badge BUT THEIR NAME DOES NOT APPEAR ON THE ROSTER, write their name and phone number on the bottom of the roster and allow the student to board. DO NOT ALLOW ENTRY ONTO THE BUS UNTIL THE STUDENT S NAME IS CHECKED OR ADDED TO THE ROSTER. Bus driver will determine seating capacity usually people. 7:30 am: Depart from pick-up site for Sky Tavern. Before departure call Transportation Manager with approximate ETA. During the ride to Sky Tavern, Bus Supervisor is to keep order on the bus so that the driver can concentrate on driving, not disciplinary matters. That being said, the Bus Driver is the final authority on the bus and may intervene if a disciplinary problem arises that interferes with his/her ability to safely operate the bus. A student s refusal to comply with directions from the Bus Supervisor may result in the revocation of their badge and/or their removal from the program. At no time should the Bus Supervisor lay hands on any student. The Bus Supervisor is to report all incidents to the Transportation Manager. 8:00-8:30 am Arrive at Sky Tavern (may vary depending on weather and road conditions)

46 Students are to remain seated until Transportation Manager boards the bus and addresses students. After greeting the students and Bus Supervisors, the Transportation Manager will retrieve the bus roster and continue to the next bus. After Transportation Manager exits, Bus Supervisor will instruct students to disembark the bus and wait to the side and behind the bus while waiting for their gear. STUDENTS SHOULD BE INSTRUCTED TO RETRIEVE THEIR EQUIPMENT AND THEN CLEAR THE AREA. Bus Supervisors should assist with the unloading prior to retrieving their own personal equipment. After the gear is unloaded, go to the front desk in the lodge and sign the check-in sheet. If roster has not been retrieved by the Transportation Manager, leave the roster at the front desk at this time. 2:30 pm Prepare to load bus for return trip Pick up roster from front desk in the lodge and proceed to bus to load equipment and check-in students for the return trip. You should return to the same bus you rode on in the morning. As in the morning, assist the bus driver loading the bags on the bus. No student may load the bus until a bus supervisor is at the door to check them in. Before student loads the bus, check their name off the roster for the return trip. Students MAY NOT LEAVE THE BUS once they have been checked in. Check for permission slips stating that a student has left with parent or guardian, or that a student is returning down the mountain that wasn t on the bus in the morning. (see STUDENT TRANSPORTATION POLICY) After all students have boarded the bus, check the roster for any missing students. Report their names to the Transportation Manager. The names will be announced over the loud speaker, and parents are called to confirm if a child was picked up. If there is no response to the announcement and the student hasn t reported to the bus, a search may be initiated by ski patrol. THE BUS DOES NOT LEAVE SKY TAVERN UNTIL THE TRANSPORTATION MANAGER GIVES CLEARANCE TO LEAVE. 3:00 pm Depart from Sky Tavern as directed by Transportation Manager 3:30 4:00 pm Arrive at pick-up site Remind students to check the bus for all personal belongings Assist in unloading the equipment from the bus, helping the students double check to ensure they have the right bag. After the bus is empty, it will leave. Retain the roster until all children have been picked up. Bus Supervisors must wait at the pick-up site until all the children have been picked up. UNDER NO CIRCUMSTANCES IS A CHILD (OR CHILDREN) TO BE LEFT UNATTENDED AT THE PICK-UP SITE. If a child is still waiting at 4:30, call Sky Tavern front desk or Transportation Manager for instructions.

47 PROGRAM OPERATIONS MOUNTAIN OPERATIONS

48 PROGRAM OPERATIONS MOUNTAIN OPERATIONS LIFT TICKET CHECKER PROCEDURES Everyone must have a current Sky Tavern identification badge in addition to an appropriate current Lift Badge in order to use any of the lifts. 1. Member children will be allowed to use any lift for which they feel qualified WITH A PARENT OR INSTRUCTOR at any time, other than scheduled class times. 2. Passing classes may use the lift for the next level hill (i.e. 3P uses 4 lift) with the instructor. After the class the student must stay on the hill for which his ticket is designated. He may not go to the new lift until the following week with an instructor. 3. Instructions given by the lift crew, line checkers or ski patrol will be obeyed without question or argument. Any violator will be sent to the General Manager immediately. Those allowed in the Authorized Personnel line: Trainers Ski Patrol Lift Crew Any clinics Adaptive students Race Group Maintenance NOTE: None of the above groups will cut the lines if the lines are short enough that the person s job is not hindered by waiting in the line. Sky Tavern has 2 surface lifts and 2 chair lifts: Handle Tow and Rocco poma lift (used for all classes) Sky Ridge Chair (for 4, 4P, 5 and 5P classes and 3P student with instructor in the morning) America Chair (for classes 4 9, may be used for other classes if Sky Ridge is shut down) NO ONE IS ALLOWED ON A LIFT IF THEY DO NOT HAVE A CURRENT SKY TAVERN LIFT AND ID BADGE Make sure all participants follow proper lift line etiquette Check student badges to make sure they are using the appropriate lift. They are only allowed to ride the lift designated by their badge. Do not assist lift operator without his/her permission Should another hill be shut down, you may be instructed to let higher classes load on a lower lift. (Adults may use any lift) ITEMS OF IMPORTANCE: Make sure students boots are buckled, poles are free from the wrists, gloves are on and there is no loose clothing that could get caught in the lift. All skiers/riders must have devices to help prevent runaway equipment. Ski Patrol, Trainers, clinics and Lift Operators are allowed to use the Authorized Personnel line YOU MUST CHECK EACH STUDENT BADGE TO MAKE SURE HE/SHE IS USING THE CORRECT LIFT.

49 Instructors taking a passing class up on a new hill must identify each student to you since lift badges will not have been punched correctly. The Instructors should follow the students up the hill. Many times there is confusion in the lift line and students and Instructor are separated. The most common problems are with the 3P students going to 4 and 5P going to 6. Use your best judgment to determine if a student is with an Instructor or just trying to sneak onto the lift. The 1:00pm to 3:00pm shift should be aware of the announcement to close the lift lines to bus students. The students are to exit the line and head for the buses. NO EXCEPTIONS!

50 PROGRAM OPERATIONS STUDENT & MEMBER RELATIONS PROGRAM OPERATIONS STUDENT & MEMBER RELATIONS

51 AMBASSADOR PROCEDURES Serves as primary contact point for Customer Service issues Serves as resource for customer inquiries and issues Assists in resolving first line customer issues Appropriately directs problem resolution to the Director, Student and Member Relations as needed if not resolved at first line Serves a public relations function by promoting friendly, customer focused delivery of information on day-to-day activities Proactively focuses on promoting the program Assists visitors with proper registration procedures, publicizing the program and recruiting new members as appropriate Assists with unloading bus students upon arrival of buses in the morning and loading bus students in the afternoon Serves as high profile go to person on the hill