Money and shopping 8.1 Online banking. Beginner s guide to. Wider interests
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1 Wider interests Use this document with the glossary Beginner s guide to Money and shopping 8.1 Online banking This activity will help you register to bank online and get you started with your online banking service. What will I learn? How to set up online banking How to be safe when online banking What you can do using online banking A helper should take you through this guide
2 How do I do it? Be safe! If you re using this hand-out on a shared or public computer, remember to: Log on using a strong password : one that includes upper and lower case letters, numbers, and isn t something that someone else could guess. Never share or write down your password. Log out when you re finished. The web links referred to throughout this document can be found in the Useful Links section at the end. Example of online banking customer log in Search for YourBank online banking or YourBank Internet banking, where YourBank is the name of your bank. Print the information or write down what you ll need and what you have to do. Have this information to hand when you register to bank online. How do I set up online banking? 1. To use an online banking service you need to have a bank account already set up, such as a current account for your day-to-day banking: You may need your bank account details, such as your account number and sort code. You may also need your contact details such as your address. You may also need to use the telephone as well as have Internet access. 2. To find out exactly what to do, either: Go to your bank s website and look for online banking or Internet banking, or Example of online banking customer log in Never set up or use online banking where your personal information will be seen or heard by others. Always close your browser program after using a shared or public computer to bank online. 2 Reading the news 2 Money and shopping: Managing money Wider interests
3 How can I be safe when online banking 3. Online banking systmens are very safe, but there are things you can do to protect yourself Keep your personal details safe: 4. Don t use a user ID, password or security question that someone else could guess, for example names of family members or pets, important dates or favourite places, celebrities etc. If required, use a strong password : one that includes upper-case and lower-case letters, numbers, and isn t something that someone else could guess. Never write down any of your login details or share them with someone else. Protect yourself from scams 5. Your bank will never or call you asking you to confirm, update or verify your account or log in details: Phishing s like these take you to a fake website that may look exactly like your real bank s website, but which sends your details to criminals. It s important that you can recognise these s and never open or respond to them. Example phishing 6. Malicious software called trojans can hide on your computer: This software records all your keystrokes, including when you use the keyboard to enter your banking information. The programme sends the web address and this information to criminals. Never click on a link to a website you don t trust. Make sure your computer s security software is always up to date. 7. Go to the Bank Safe Online web link. The Bank Safe Online pages are contained in a larger site that offers a lot of advice on how to detect and avoid financial fraud. The Bank Safe Online content spreads over several pages and you can move between pages by clicking the page numbers or Next at the bottom of the text It is worth reading this advice several times as it will ensure that your internet banking is as safe as it can be. If you are using your own computer, you might want to bookmark this link and check for any changes / new information every few months. 8. Your own bank will very likely have its own information on how to use online banking safely. Try using your search engine with something like Lloyds Online Banking demo in the search field. What can I do using online banking? 9. Online banking means you don t have to wait until your statement arrives. For many tasks, you don t have to visit a branch. You can view your recent transactions and check your balance, pay a bill or transfer money between accounts. By having access to up-to-date information, you can manage your money better and avoid nasty surprises. 10. Look at the Useful Links section for other advice on online banking. 3 Reading the news 3 Money and shopping: Managing money Wider interests
4 Quiz yourself What information do you need to register for online banking? What steps will you need to take to start banking online? What should you do if you receive an claiming that you must verify your login details with your bank? Why is it important to use online banking somewhere private? What things can you do using your own bank s online service. Try your new skills If you have the information you need and are somewhere private, register to start banking online. Remember to use ALL the safety tips in this guide. Login and see what you can do online. Use your online service to check your transactions and balance each week, and to pay a bill or transfer money. Write down any notes that will help you: 4 Reading the news 4 Money and shopping: Managing money Wider interests
5 My learning checklist o I can register with my bank s online service. o I know how to bank safely online. o I can remember my login details without writing them down. o I can find out the different things I can do using online banking. o I can check a statement, pay a bill and transfer money between accounts. Where next? See if you can access your online banking service. Some banks offer online budgeting or money planning. Find out how you can manage your budgets and save for the future using your online banking service. There are also web sites that can help you with budgeting advice. Use some of the other links in Useful Links to find out more. Top tips Always follow all the safety tips in this guide. Beginner s guides 2.2, 2.3 and 4.2 will help you register and logon safely and protect your identify and money. Write down any notes that will help you: 5 Reading the news 5 Money and shopping: Managing money Wider interests
6 Useful Links You may may want want to use these to use links these in your session: links in your session: Explore the parts of a computer: Watch Bank safe a video online about turning off your computer: a video about changing your desktop background: Watch Citizens Advice Bureau (search for online banking) Debt Advice Foundation budget planner (Excel spreadsheet download) Money Advice Service budget planner (online tool) 6 Reading the news 6 Money and shopping: Managing money Wider interests
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