Business Continuity and. Wireless World. Presented by: Tom Serio Manager BC/DR Verizon Wireless

Transcription

1 Disaster Recovery Journal Spring World 2010 Business Continuity and Disaster Recovery in a Wireless World Presented by: Tom Serio Manager BC/DR Verizon Wireless March 23, 2010 Goals Goal of Presentation: Why the network is key and how it is protected Offer solutions to existing issues Solutions may be simple, and affordable Check to see how your carrier stacks up Verizon Wireless is focused on building relationships and being partners

2 Verizon Wireless Info Verizon Wireless owns and operates the nation s most reliable wireless network: More than $55 billion invested Serving over 86 million voice and data customers across the United States. Verizon Wireless is a joint venture of Verizon Communications and Vodafone Verizon Wireless Qualities: Honesty and integrity Responsiveness First-call resolution Focus on fundamentals and results: Coverage Capacity Resilience It s About the Network 175 Mobile Switching Centers (MSC s) Over 44,000 cell sites Network Test Teams 1 Million test miles driven 3 Million voice call attempts 16 Million data tests

3 How It Works MSC PSTN Device Radio Link Cell Tower Backhaul Switch Backbone Internal and Public Network, Other Carriers Resilience, Built In Resilience is built-in everywhere: For the MSC s Redundant Processors Automatic power back-up systems (generators and batteries). Automatic fire detection and suppression systems. Physical and logical security systems and alarms. Restricted access to help prevent entry by unauthorized personnel. Security guards and/or camera systems. Disaster recovery plans. Routine backups of system configurations and data.

4 Resilience, Built In Resilience is built-in everywhere: For the Cell Sites Equipment redundancy. Automatic power back-up systems (generators and/or batteries). Automatic fire detection systems. Physical and logical security systems and alarms. Sophisticated diagnostic capabilities that instantly identify a problem. Who s Watching the Network? Redundant Network Operation Centers 24X7X365 2 centers back up and failover to each other Located in Texas and New Jersey. Monitoring over 20,000 elements Immediate Response

5 Network Operations Back-Up Power Strategy Installed permanent battery and generator systems Large supply of portable generators Generators tested regularly Rigorous load tests Portable Cell Sites Cell on Wheels ( COW ) Cell on Light Truck ( COLT ) Network Operations

6 Disaster Tested, Disaster Proven TORNADOS/FLOODING Networkoperatedongeneratorsandbatteriesinareasthat lost power. Set up mobile store to support community, distributed free replacement phones and car chargers Provided prepay phones equipped with minutes, allowing citizens to make necessary calls WILDFIRES Firefighters often use wireless phones in the backcountry to communicate over longer distances thanmanytwo way radios HURRICANES Most of our cell sites in hurricane prone areas have on site back up generators. These and hundreds d of portable generators provided d power to our network over the past few years Video Understanding BC/DR During disasters we work to keep our customers in business.

7 Tools for Crisis Management and Response Teams Cell Phone SmartPhone BlackBerry Programming Phones Contact Numbers Distribution Lists Wireless Priority Service for Government Mobile / Flexible Recovery Workspace Home Remote Office Work Anywhere! Work Everywhere! Library Coffee Shop

8 Issues with Fixed Recovery Sites Costs $$ per seat per month Voice and data connectivity only at that site Maintenance of equipment and software Setup time could be 48 hours+ Recurring costs; doesn t benefit normal operations What is the ROI? Benefits ofmobile / Flexible Solution Flexible: workers sit anywhere hotel, home, etc. Immediate set up Cost: Allocate funds towards flexible, useful solutions! It s used for normal business Pay for Empty Space? Or Productive People?

9 Back up for critical data circuits Problem arises if ISDN or DSL back ups disrupted d by backhoe or other network outage. Protected diverse circuits: ongoing expense Satellite backup: ongoing expense Remote Site Router Redirects When Main Link Dies Normal WAN Remote LAN Wireless Router Verizon Wireles s Frame, Internet, VPN HQ

10 Solution: Wireless Router! Bypasses local circuit disruption Automatically switches from damaged circuit to wireless Activate only when needed Cost effective and high bandwidth

11 Data Storage Mobile Device Data Storage: Business Continuity/Disaster Recovery Plans Contact Listings Emergency Plans Facility Information Data Storage What would you rather carry. Or 16 GB microsd card

12 Other Solutions Wireless Priority Service for Government Backup Assistant Other Solutions (cont.) Maps Weather Audible Turn-by-Turn

13 Other Solutions (cont.) Other Solutions (cont.)

14 Wireless Services E911 Support 50% of calls to 911 originate from wireless phones (FCC Consumer Facts Oct 2008) Calls are routed to Public Safety Answering Point ( PSAPs ) which are local government managed dispatch centers. Enhanced 911 ( E 911 ) provides caller location information, but not all PSAPs have the equipment to interpret it. Wireless carriers provide location info by: Triangulation from nearby cell sites (target accuracy 95% within 300m). GPS based (target accuracy 95% within 150m). Wireless E 911 location information is not perfect. For example, multi story buildings. FCC recommends providing your call back number to the 911 operator. (1) Wireless Services VCRT Verizon Wireless Crisis Response Team Nationwide coordination one# to call Ready to assist Government Customers, non profits and emergency management teams Emergency phone usage during emergencies Broadband cards and/or Mi Fi available too Report signal outages and emergency situations LERT Law Enforcement Response Team Supports police agencies with subpoenas for phone records

15 Recent Additions 4G/LTE Long Term Evolution Network Rollout starts in 2010 Enhanced performance and throughput Interoperability Solution Uses advanced IP platform to help first responder communication platforms work as one Creates interoperability between different devices, networks and messaging formats Recent Additions Verizon Wireless Ready Kit Verizon Wireless bundles the voice and data devices you need on hand dfor emergencies into a durable, space efficient roll away kit you can pre position remotely, or centrally store. It s ideal for keeping your team connected during weather or security emergencies, pre scheduled drills, even special events. Pay only for the service you need, when you need it Perfect for every budget

16 Recent Additions Verizon Wireless Store On Wheels Supports community communications i with ihaccess to phones, internet, etc. Doubles as Verizon Wireless WECC Wireless Emergency Communication Center Summary Verizon Wireless is committed to the network Verizon Wireless has wireless solutions for your recovery planning We are committed to helping our customers ge the most out of the network Verizon Wireless is here, to be your partner