2014 StorageCraft. All rights reserved. CASE STUDY: CHARTEC, LLC
|
|
- Easter Chandler
- 8 years ago
- Views:
Transcription
1 1 CASE STUDY: CHARTEC, LLC
2 STANDING OUT FROM THE HERD When your company mascot is a zebra with multi-colored stripes, it s easy to guess how important it is for you to distinguish yourself from the rest of the herd. So when Ryan Smith faced a massive expansion of his support team a few months ago, he knew what he had to do. Ryan is the service manager at CharTec, a StorageCraft partner and provider of hardware as a service (HaaS) and MSP sales training in Bakersfield, CA. In his two years at CharTec, he s seen the company double in size. One of CharTec s unique offerings is a 24x7x365 help desk. The CharTec Help Desk operates out of Bakersfield, allowing MSPs to outsource U.S.-based phone support to their customers. As Ryan explains, By outsourcing their help desk calls to CharTec, MSPs can provide more hours of support than they could by themselves, and do it without adding staff. His support technicians handle help-desk calls, while the MSPs technicians handle onsite support calls. Another popular offering is the CharTec Backup and Disaster Recovery (BDR) solution, powered by StorageCraft technology. The solution includes a BDR appliance, nightly virtualization tests, help-desk support, and full management and monitoring by CharTec. As the number of CharTec BDR customers has grown, so has Ryan s support team. Our mission is to help MSPs differentiate their offerings stand out from the herd with high-quality products and services. CharTec support technicians have to be the best. We had a core group of StorageCraft power users within our support team, but as the company grew, I knew we needed to take it to the next level. I would recommend StorageCraft Academy to any BDR support staff. Ryan Smith, support manager at CharTec 2
3 STEPPING UP WITH STORAGECRAFT ACADEMY While his StorageCraft power users could easily take care of their 700+ BDR customers, when that number jumped to 1,700, Ryan decided to do something different. He required all of his support technicians to train and certify as StorageCraft Certified Engineers (SCE). StorageCraft Academy made it convenient for CharTec Help Desk technicians to get certified, with elearning courses and online resource videos. According to Ryan, Our technicians could take the courses at their own pace, whenever they could schedule the time to study. The SCE exam is also online, so we didn t have to wait for a certain date or to travel to a different location to get certified. Prior to the training, CharTec reps often had to escalate support calls to StorageCraft Technical Support. This caused delays in the resolution of the problem, decreased the customer s satisfaction, and reduced the help desk s productivity. With a growing number of BDR customers, Ryan knew that any delays in support would be unacceptable. After the training we discovered that what we knew wasn t necessarily the best practice. The formalized training eliminated a lot of bad habits and misunderstandings. Now, all of our techs have a baseline of expertise, so we can communicate better with each other and with our customers. The SCE certification process also revealed that some technicians only thought they understood things. A few didn t do well on the exam. It was a reality check for everyone. The difference in the SCE-certified CharTec team was immediately noticed by the StorageCraft Technical Support escalation manager, Kevin Steele. He reports: I ve definitely seen an improvement with CharTec support. They open cases that are much more difficult than before and are more adept at troubleshooting. I ve talked with a few of the techs, and they re very happy with StorageCraft Academy. The fact that it s a requirement for all new techs to become StorageCraft Certified Engineers speaks very highly to the quality and credibility of the content. Ryan agrees that the training content is high quality. I would recommend StorageCraft Academy to any BDR support staff. The training is very clean and concise. It reaches that perfect balance between too technical and too simplified. You get the critical information you need to help your customers. The formalized training eliminated a lot of bad habits and misunderstandings. Ryan Smith, support manager at CharTec 3
4 IMPROVING HELP-DESK PRODUCTIVITY Today, StorageCraft training and certification is required for every new support technician within their first 90 days at CharTec. The improved StorageCraft product knowledge is helping the CharTec Help Desk provide faster responses to their BDR customers. Ryan says, From our StorageCraft power users to the newbies, we re all better equipped to handle disaster scenarios on the technical support end. And, we can manage complex questions internally, without calling StorageCraft for help. By spending less time on each support call, CharTec is able to improve help-desk productivity and serve more customers. Now everyone understands BDR and how to apply that knowledge. We have a clear understanding of how to troubleshoot and what to look for. The StorageCraft Academy helped us bring it all home with well-rounded training and an understanding of why we do the standard operating procedures. With the CharTec BDR solution projected to surpass 5,000 customers in the next three years, Ryan is confident his technicians will be able to handle the new support demands. Our team is well-versed in StorageCraft now. We can perform a server virtualization in less than 20 minutes, and handle most support calls in under three minutes. Like its mascot, the CharTec Help Desk is standing out from the herd and helping customers do the same. We can perform a server virtualization in less than 20 minutes, and handle most support calls in under three minutes. Ryan Smith, support manager at CharTec 4
5 ABOUT CHARTEC CharTec LLC was developed by CEO Alex Rogers specifically for IT service providers who support small to medium-sized businesses. The company built the largest MSP training facility in North America and created its HaaS program to provide custom hardware at no upfront cost to its partner base. Their offerings to MSPs include: Hardware as a Service (HaaS) HaaS BDR SaaS BDR 24x7 Help Desk Unified Threat Management Website Development and Optimization Custom Hardware Sales and Operations Training CharTec has been recognized as a Best Channel Vendor for 2012 and 2011, as well as Best Channel Product for 2011, by Business Solutions Magazine. In addition, the company received three Bull s Eye Awards from Channel Insider and the Best Hardware Product Award from CompTIA in CharTec is a sister company of ARRC Technology, a Master MSP for more than 20 years. Both are headquartered in Bakersfield, CA. 5
6 ABOUT STORAGECRAFT At StorageCraft, the goal of complete disaster recovery drives everything we do. Our StorageCraft Recover- Ability solution is an end-to-end, best-in-class backup and disaster recovery solution that is both fast and reliable. STORAGECRAFT RECOVER-ABILITY It starts with a good backup. Our award-winning StorageCraft ShadowProtect takes complete, pristine images of your machines, including all your operating systems, applications, services, and settings. It then records changes at the sector level, so you always have an up-to-date copy of every machine in your IT environment, whether it s a critical server or an employee laptop, physical or virtual. We even work with specialized database servers, like SQL, SharePoint, or Exchange. You can get granular recovery in Exchange with ShadowProtect Granular Recovery for Exchange. You have complete control over the frequency of your backups and you can set rules for consolidation and retention to manage your precious storage space using StorageCraft ImageManager. Plus, with StorageCraft ShadowControl CMD you can monitor the machines in your backup environment from a single interface and get alerts when a machine is running out of space, when a backup doesn t happen, or when any of a variety of conditions you specify is met. We also give you tools to test your backups using StorageCraft VirtualBoot and StorageCraft Image- Ready technologies, which gives you confidence that your data is safe and that a disaster won t shut you down or hold you up. Then we make it easy to replicate your backup images with StorageCraft Cloud Services or to our cloud or to your own offsite location so you can always have your data close when you need it and at a good safe distance when a disaster comes. When it does, you can launch your backups as virtual machines with VirtualBoot or mount them as drives for complete, granular access to your data. Or you can pre-stage the recovery of a backup image in a virtual machine with our patented StorageCraft CONTACT US StorageCraft Technology Corporation S. Election Road, Ste. 100 Draper, Utah USA Phone: Fax: contactus@storagecraft.com HeadStart Restore technology, so if your main server blows up, you can be up and running in minutes. You can even virtualize your data in our cloud so even Mother Nature can t keep you down. Then, you can rebuild your infrastructure and recover to all kinds of machines, physical or virtual, using our StorageCraft Hardware Independent Restore technology or ShadowProtect IT Edition. You can t be sure what kind of disaster will strike you next, but with the StorageCraft Recover-Ability solution, you can be sure it doesn t matter. You ll be just fine. Copyright 2014 StorageCraft Technology Corporation. All rights reserved. This publication is for informational purposes only. STORAGECRAFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, IN THIS PUBLICATION. StorageCraft, ShadowProtect, ShadowControl, intelligentftp, ShadowStream, ShadowCloud, and HeadStart Restore names and logos are registered trademarks and ImageReady, CMD, VirtualBoot, Hardware Independent Restore, Recover-Ability, ImageManager, and Cloud Services names and logos are trademarks of StorageCraft Technology Corporation. All other brands and product names are trademarks or registered trademarks of their respective owners. 6
2014 StorageCraft. All rights reserved. CASE STUDY: NUMA NETWORKS
1 CASE STUDY: NUMA NETWORKS $800K IN PRODUCT WAITS FOR DELIVERY It s a sunny Saturday morning in Orange County, California when the help line rings at Numa Networks. A new customer is calling in a panic.
More information2013 StorageCraft. All rights reserved. CASE STUDY: CONNECTICUT COMPUTER SERVICE
1 CASE STUDY: CONNECTICUT COMPUTER SERVICE TRANSITIONING TO MANAGED SERVICES Thirty years ago, the managed services provider (MSP) business model didn t exist. So in 1983, when Connecticut Computer Service
More information2014 StorageCraft. All rights reserved. UK CASE STUDY: Greencorn IT
1 UK CASE STUDY: Greencorn IT Interview with Greencorn's Managing Director, Andrew Loftus StorageCraft spoke to Andrew Loftus, Managing Director of Greencorn, on how Greencorn work with StorageCraft products
More information2014 StorageCraft. All rights reserved. CASE STUDY: ADVANCED BACKUP SOLUTIONS
1 CASE STUDY: ADVANCED BACKUP SOLUTIONS ENTERPRISE-CLASS BUSINESS CONTINUITY s a StorageCraft OEM partner, Advanced Backup Solutions (ABS) offers a A best-of-breed business continuity solution that delivers
More information1 2015 StorageCraft. All rights reserved. CASE STUDY: CPI SOLUTIONS
1 2015 StorageCraft. All rights reserved. CASE STUDY: CPI SOLUTIONS THE BEST DEFENSE IS SOLID BDR When your company is responsible for managing 4,000+ servers and desktops for several small businesses
More informationMANAGING EMAIL SEARCH, RECOVERY, AND MIGRATION IN EXCHANGE ENVIRONMENTS
MANAGING EMAIL SEARCH, RECOVERY, AND MIGRATION IN EXCHANGE ENVIRONMENTS CONTENTS Executive Summary... 3 Why are Exchange Backups Difficult?... 4 Why is it Important to Simplify Email Backup, Recovery,
More information2014 StorageCraft. All rights reserved. CASE STUDY: SOLUTIONSTART TECHNOLOGIES
1 CASE STUDY: SOLUTIONSTART TECHNOLOGIES EASING FEAR AT THE DENTIST S OFFICE Whether it s the whine of the drill, the scraping and poking, or the numbing and choking, fear keeps many patients away from
More informationSIMPLIFYING RECOVERY FOR WINDOWS SYSTEMS AND EXCHANGE SERVERS
SIMPLIFYING RECOVERY FOR WINDOWS SYSTEMS AND EXCHANGE SERVERS CONTENTS EXECUTIVE SUMMARY... 3 A WIDE RANGE OF OPTIONS... 4 RAPID RECOVERY FOR WINDOWS SYSTEMS AND EXCHANGE SERVERS... 5 BACKUP FAST, RECOVER
More information2014 StorageCraft. All rights reserved. CASE STUDY: VDI SPACE
1 CASE STUDY: VDI SPACE GETTING YOUR VIRTUAL FOOT IN THE DOOR Convincing customers to migrate their IT infrastructure to a completely cloud-based solution is a difficult sell, to say the least. The production
More informationSTORAGECRAFT, WESTERN DIGITAL, AND NEX-TECH
STORAGECRAFT, WESTERN DIGITAL, AND NEX-TECH Fighting IT Fires 1 THE RIGHT TOOLS PREVENT DISASTER What do systems engineers and firefighters have in common? For starters... They re always on call and ready
More information2014 StorageCraft. All rights reserved. UK CASE STUDY: ZENZERO IT Solutions
1 UK CASE STUDY: ZENZERO IT Solutions Interview with Zenzero Solutions' Director, Will Brooks StorageCraft spoke to Will Brooks, Commercial Director of Zenzero, on how Zenzero have switched over to using
More informationGETTING BACKUP AND DISASTER RECOVERY WHEN AND WHERE YOU NEED IT
GETTING BACKUP AND DISASTER RECOVERY WHEN AND WHERE YOU NEED IT CONTENTS EXECUTIVE SUMMARY... 7 ABOUT STORAGECRAFT... 8 BACKUP FAST, RECOVER FASTER... 9 THE DEPTH OF DISASTER RECOVERY... 10 THE BREADTH
More informationManaging Email Backup, Recovery, and Migration
Managing Email Backup, Recovery, and Migration in Exchange Environments Contents Executive Summary... 3 Why are Exchange Backups Difficult?... 4 Why is it Important to Simplify Email Backup, Recovery,
More informationPRODUCT SCENARIOS BEST-IN-CLASS DISASTER RECOVERY FOR WINDOWS SERVERS
PRODUCT SCENARIOS BEST-IN-CLASS DISASTER RECOVERY FOR WINDOWS SERVERS StorageCraft ShadowProtect Server and ShadowProtect Small Business Server provide fast and reliable disaster recovery, data protection
More information2015 StorageCraft. All rights reserved. UK CASE STUDY: KOGO LIMITED
1 UK CASE STUDY: KOGO LIMITED In 1998, Martin Bannister set up Kogo Limited as a PC-building company. Although the company was doing well, Martin recognised that there was huge potential in offering managed
More informationRapid recovery from bare metal, to dissimilar hardware or to and from virtual environments.
Product Scenarios StorageCraft Technology Corporation Backup Fast, Recover Faster 2010 StorageCraft Technology Corporation. All Rights Reserved. This brochure is for informational purposes only. STORAGECRAFT
More informationBack up fast, recover faster
Backup & Recovery Back up fast, recover faster Introducing the awardwinning data, applications and systemsrecovery solution for physical and virtual environments. StorageCraft offers a suite of software
More informationContents. Field Guide
Field Guide Field Guide Contents Our Company...1 StorageCraft Recover-Ability Quick Guide...2 StorageCraft Recover-Ability Solution Overview...3 Products Overview...4 Prospect Engagement...6 StorageCraft
More informationProduct Brief. StorageCraft ShadowControl ImageManager From Disaster Recovery to Business Continuity
Product Brief StorageCraft ShadowControl ImageManager From Disaster Recovery to Business Continuity These days, simply backing up your data isn t enough. Sure, it s as important as ever, and you d better
More informationFive Prescriptions to Stop Healthcare Disasters. 2013 StorageCraft. All rights reserved.
Five Prescriptions to Stop Healthcare Disasters When Data is a Matter of Life and Death Managed service providers that specialize in healthcare currently face some unique challenges. For example, for most
More informationSTORAGECRAFT SHADOWPROTECT 5 SERVER/SMALL BUSINESS SERVER
STORAGECRAFT SHADOWPROTECT 5 SERVER/SMALL BUSINESS SERVER PRODUCT BRIEF 1 THE CHALLENGE OF BUSINESS CONTINUITY Maximizing business continuity while minimizing business disruption can be especially challenging
More informationBackup fast, recover faster
Backup & Recovery Backup fast, recover faster Introducing the award-winning data-, applications- and systems-recovery solution for physical and virtual environments. StorageCraft offers a suite of software
More informationA to Z Information Services stands out from the competition with CA Recovery Management solutions
Customer success story October 2013 A to Z Information Services stands out from the competition with CA Recovery Management solutions Client Profile Industry: IT Company: A to Z Information Services Employees:
More informationStorageCraft Technology Corporation Leading the Way to Safer Computing 2004-2009 StorageCraft Technology Corporation. All Rights Reserved.
PRODUCT SCENARIOS Introduction Fast and reliable online backup and bare metal recovery for Windows servers ShadowProtect Server Edition creates an exact point-in-time backup of your entire server or specific
More informationFast and Reliable Recovery, Migration and Simplified Management of Microsoft Exchange Servers and Email Attachments
Product Scenarios 2011 StorageCraft Technology Corporation. All Rights Reserved. This brochure is for informational purposes only. STORAGECRAFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, IN THIS SUMMARY.
More informationBackup and Disaster Recovery as a Managed Service
Backup and Disaster Recovery as a Managed Service 2011 StorageCraft Technology Corporation. All Rights Reserved. This brochure is for informational purposes only. STORAGECRAFT MAKES NO WARRANTIES, EXPRESSED
More informationSelling Disaster Recovery as a Service
Selling Disaster Recovery as a Service How you can make a lot of money by protecting your clients from disaster By Casey Morgan What would you do with some extra cash? You could expand your business, maybe
More informationStorageCraft MSP Portal User Guide StorageCraft Copyright Declaration
StorageCraft Copyright Declaration StorageCraft ImageManager, StorageCraft ShadowProtect, StorageCraft Cloud, and StorageCraft Cloud Services, together with any associated logos, are trademarks of StorageCraft
More informationCloud, Appliance, or Software? How to Decide Which Backup Solution Is Best for Your Small or Midsize Organization.
WHITE PAPER: CLOUD, APPLIANCE, OR SOFTWARE?........................................ Cloud, Appliance, or Software? How to Decide Which Backup Solution Is Best for Your Small or Midsize Who should read
More informationFIVE LESSONS ABOUT DISASTER RECOVERY FROM HURRICANE SANDY. 2013 StorageCraft. All rights reserved.
FIVE LESSONS ABOUT DISASTER RECOVERY FROM HURRICANE SANDY 1 DISASTERS HAPPEN On Oct. 29, 2012, Hurricane Sandy tore through the eastern coast of the United States, causing heavy damage to the New Jersey
More informationHow to Make Money by Outsourcing Your Help Desk
How to Make Money by Outsourcing Your Help Desk By Alex Rogers, CEO, CharTec LLC Managed Service Providers, and even some resellers, maintain a help desk to support their customers. Outsourcing that help
More informationMaximizing Business Continuity and Minimizing Recovery Time Objectives in Windows Server Environments
Maximizing Business Continuity and Minimizing Recovery Time Objectives in Windows Server Environments StorageCraft Technology Corporation Backup Fast, Recover Faster 2010 StorageCraft Technology Corporation.
More information22 Questions You Should Ask Your Computer Consultant
22 Questions You Should Ask Your Computer Consultant BEFORE HIRING THEM TO SUPPORT YOUR NETWORK Stuart J. Bryan I-M TECHNOLOGY, LLC 131 PROVIDENCE STREET, TAFTVILLE, CT 06380 22 Questions You Should Ask
More informationStorageCraft Technical Support Guide
StorageCraft Technical Support Guide StorageCraft Technical Support Services 2014 StorageCraft Technology Corporation. All Rights Reserved. This brochure is for informational purposes only. STORAGECRAFT
More informationPROTECTING ALL YOUR DATA AND APPLICATIONS, ALL THE TIME.
PROTECTING ALL YOUR DATA AND APPLICATIONS, ALL THE TIME. THE COST OF DOWNTIME $42,000 per hour of a network outage (Source, Gartner Group) $4,000 per data loss (Source, Pepperdine University) 80% of all
More informationWHITE PAPER. Three Keys to a Better Managed Service Provider. Business
WHITE PAPER Three Keys to a Better Managed Service Provider Business Copyright 2011 StorageCraft Technology Corporation This document may not, in whole or in part, be copied, photocopied, reproduced, translated,
More informationRedefining Small Business Data Protection
Datto Whitepaper THE 6 CRITERIA FOR SMALL BUSINESS DATA PROTECTION Small businesses are positioned for the perfect data storm: more data, at more value, with more risk. Small businesses are creating more
More informationBDR for ShadowProtect Solution Guide and Best Practices
BDR for ShadowProtect Solution Guide and Best Practices Updated September 2015 - i - Table of Contents Process Overview... 3 1. Assess backup requirements... 4 2. Provision accounts... 4 3. Install ShadowProtect...
More informationWhy cloud backup? Top 10 reasons
Why cloud backup? Top 10 reasons HP Autonomy solutions Table of contents 3 Achieve disaster recovery with secure offsite cloud backup 4 Free yourself from manual and complex tape backup tasks 4 Get predictable
More informationStorageCraft Technology Corporation Leading the Way to Safer Computing 2009 StorageCraft Technology Corporation. All Rights Reserved.
PRODUCT WHITEPAPER This brochure is for informational purposes only. STORAGECRAFT MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, IN THIS SUMMARY. StorageCraft, ShadowProtect and ExactState and the StorageCraft
More informationIntroducing the Backup and Disaster Recovery (BDR) Appliance from the Intel AppUp SMB Service and Equus, powered by StorageCraft TM
Introducing the Backup and Disaster Recovery (BDR) Appliance from the Intel AppUp SMB Service and Equus, powered by StorageCraft TM Claude Moore Bret Costelow Bret Dayley Lee Bender Matt Jorgensen MDM,
More informationNETGEAR ReadyRECOVER Offsite Data Protection: Replication Overview and Configuration Guide
NETGEAR ReadyRECOVER Offsite Data Protection: Replication Overview and Configuration Guide Table of Contents NETGEAR ReadyRECOVER Offsite Data Protection... 1 Table of Contents... 2 ReadyRECOVER Introduction...
More informationINTELLIGENT BUSINESS CONTINUITY
ALTO Small Business Data Protection. Redefined ALTO is an advanced backup, disaster recovery and business continuity solution that is easy to use, cost effective, and provides an insurance policy against
More informationHow do you test to determine which backup and restore technology best suits your business needs?
KEY CRITERIA WHEN SELECTING BACKUP AND RESTORE TECHNOLOGY FOR WINDOWS SYSTEMS How do you test to determine which backup and restore technology best suits your business needs? Real-Time Recovery delivers
More informationSymantec NetBackup 7.5 What s New and Version Comparison Matrix
Symantec NetBackup 7.5 What s New and Version Comparison Matrix Solution Overview: Data Protection While backup takes many forms, recovery shouldn t. Symantec NetBackup with V-Ray technology is the single
More informationBackup & Disaster Recovery Options
Backup & Disaster Recovery Options Since businesses have become more dependent on their internal computing capability, they are increasingly concerned about recovering from equipment failure, human error,
More informationSymantec Backup Exec 2012
Better backup for all Data Sheet: Backup and Disaster Recovery Overview is one integrated product that protects virtual and physical environments, simplifies both backup and disaster recovery, and recovers
More informationPrivate vs. Public: Cloud Backup
Tech Brief Private vs. Public: Cloud Backup What You Need To Know With more and more MSPs looking to add cloud backup? services, the decision to build a private or to buy a public cloud requires a close
More informationCase Study Jacksonville Jaguars Select Cloud-Based Data Protection for Speedier and More Reliable Recovery than Tape Backup
Case Study Select Cloud-Based Data Protection for Speedier and More Reliable Recovery than Tape Backup Member of the National Football League Virtualized environment of VMware and Hyper-V Public cloud
More informationDatto Whitepaper: Give Small Business What It Needs. Give Small Business What It Needs. Simple Steps to Break the Barrier
Give Small Business What It Needs Simple Steps to Break the Barrier VALUE OF DATA AMOUNT OF DATA SMBs RISK OF LOSING DATA Managed Service Providers (MSPs) are doing small businesses a disservice if they
More informationHelping Businesses to Leverage the Power of Managed Services
Helping Businesses to Leverage the Power of Managed Services Customer Profile Country or Region: New Jersey, North Carolina, Florida, Texas, California, Maryland Industry: News This company is a leading
More informationStorageCraft Technology Corporation Leading the Way to Safer Computing 2004-2006 StorageCraft Technology Corporation. All Rights Reserved.
COMPETITIVE ADVANTAGES ShadowProtect Desktop Edition Overview ShadowProtect Desktop Edition supports Windows 2000 Professional, XP Home and XP Professional. This version provides automatic online backup
More informationDisaster Recovery. Maximizing Business Continuity and Minimizing Recovery Time Objectives in Windows Server Environments.
Disaster Recovery Maximizing Business Continuity and Minimizing Recovery Time Objectives in Windows Server Environments Executive Summary TechAdvisory.org SME Reports sponsored by D-Net is your partner
More informationEvery organization has critical data that it can t live without. When a disaster strikes, how long can your business survive without access to its
DISASTER RECOVERY STRATEGIES: BUSINESS CONTINUITY THROUGH REMOTE BACKUP REPLICATION Every organization has critical data that it can t live without. When a disaster strikes, how long can your business
More informationSymantec Backup Exec 2014
Symantec Backup Exec 2014 Maxim Tsvetaev Principal Systems Engineer Backup Exec 2014 1 Today s Top Backup and Recovery Challenges Reducing Costs and Complexity Protecting Virtual Machines Meeting Backup
More informationManufacturers Need More Than Just Backup... But they don t need to spend more! axcient.com
Manufacturers Need More Than Just Backup... But they don t need to spend more! axcient.com Introduction Manufacturers need to keep their businesses up and running more than ever now. Automating work processes
More informationThe next generation, proven, affordable way to protect business using disk-based recovery
REAL-TIME RECOVERY The next generation, proven, affordable way to protect business using disk-based recovery StorageCraft Technology Corporation Leading the Way to Safer Computing 2006 StorageCraft Technology
More informationNSI Solutions with Microsoft VSS
Published: March 2004 Abstract With the introduction of Volume Shadow Copy Service (VSS) in Microsoft Windows Server 2003 and Windows Storage Server 2003 and the strength of NSI Software Double-Take you
More informationBusiness Continuity and Disaster Survival Strategies for the Small and Mid Size Business
Business Continuity and Disaster Survival Strategies for the Small and Mid Size Business Business Continuity & Disaster Survival Strategies for the Small and Mid Size Business AGENDA Welcome / Introduction
More informationField Audit Report. Asigra. Hybrid Cloud Backup and Recovery Solutions. May, 2009. By Brian Garrett with Tony Palmer
Field Audit Report Asigra Hybrid Cloud Backup and Recovery Solutions By Brian Garrett with Tony Palmer May, 2009 Field Audit: Asigra Hybrid Cloud Backup and Recovery Solutions 2 Contents Introduction...
More informationProtecting Data with a Unified Platform
Protecting Data with a Unified Platform The Essentials Series sponsored by Introduction to Realtime Publishers by Don Jones, Series Editor For several years now, Realtime has produced dozens and dozens
More informationBackup Your Data and Keep it in Canada
Technology Magazine Issue 1 Achieve Your Business Goals With Technology Reducing Downtime With Managed Backup Your Data and Keep it in Canada BROUGHT TO YOU BY www.genscorp.com G C ENS ORP IT INFORMATION
More informationBACKUP ESSENTIALS FOR PROTECTING YOUR DATA AND YOUR BUSINESS. Disasters happen. Don t wait until it s too late.
BACKUP ESSENTIALS FOR PROTECTING YOUR DATA AND YOUR BUSINESS Disasters happen. Don t wait until it s too late. OVERVIEW It s inevitable. At some point, your business will experience data loss. It could
More informationBarracuda Backup for Managed Services Providers Barracuda makes it easy and profitable. White Paper
Barracuda Backup for Managed Services Providers Barracuda makes it easy and profitable White Paper Barracuda Backup for Managed Service Providers Managed service providers (MSPs) need to ensure that they
More informationSOLUTION GUIDE AND BEST PRACTICES
SOLUTION GUIDE AND BEST PRACTICES Last Updated December 2012 Solution Overview Combine the best in bare-metal backup with the best in remote backup to offer your customers a complete disaster recovery
More informationSales Management Compensation
Sales Management Compensation By Alex Rogers, CEO, CharTec LLC I believe that an effective Sales Manager needs to do exactly what the title says manage the sales force. Many times companies have sales
More informationThe 10 Disaster Planning Essentials For A Small Business Network
The 10 Disaster Planning Essentials For A Small Business Network If your data is important to your business and you cannot afford to have your operations halted for days even weeks due to data loss or
More informationSOLUTION BRIEF: CA ARCserve R16. Virtual Server System and Data Protection, Recovery and Availability
Virtual Server System and Data Protection, Recovery and Availability Page 2 Although server virtualization helps reduce IT infrastructure costs, it also adds complexity to protecting the wide range of
More informationTABLE OF CONTENTS. 1...Introducing N-central 3...What You Can Do With N-central 4...MONITOR: Proactively Identify Potential Problems
TABLE OF CONTENTS 1...Introducing N-central 3...What You Can Do With N-central 4...MONITOR: Proactively Identify Potential Problems 5... Centralized Management Console 6... Automatic Discovery 7... Cuzomizable
More informationTHREE UNTAPPED SOURCES OF BUSINESS CONTINUITY REVENUE
THREE UNTAPPED SOURCES OF BUSINESS CONTINUITY REVENUE OFFER TRUE BUSINESS CONTINUITY AND MAKE MONEY DOING IT 1 INTRODUCTION Business continuity is everywhere these days. At least the phrase is. Everywhere
More informationFinancial Services Need More than Just Backup... But they don t need to spend more! axcient.com
Financial Services Need More than Just Backup... But they don t need to spend more! axcient.com Introduction Financial institutions need to keep their businesses up and running more than ever now. Considering
More informationWhich Backup Option is Best?
Which Backup Option is Best? 1 Why Protect Your Data? 2 Establish Value of Data for Backup. 3 Backup Options: Local, Cloud and Hybrid Cloud/Local Which Backup Option is Best? Why Protect Your Data This
More informationWhat Are Cloud Connected Data Protection Services About?
Protecting Client Data in the Cloud: A Channel Perspective The Essentials Series What Are Cloud-Connected Data Protection Services About? Architectural Advice for Resellers sponsored by Introduction to
More informationHow to Choose a Cloud Backup Delivery Platform.
How to Choose a Cloud Backup Delivery Platform. A Guide for MSPs. RecoverYourCool.com A Guide for MSPs Page 1 How to Choose a Cloud Backup Delivery Platform. A Guide for MSPs. Cloud backup is increasingly
More informationUsing SQL Monitor at Interactive Intelligence
Using SQL Monitor at Robbie Baxter 93% of Fortune 100 companies use Red Gate's software Using SQL Monitor at Robbie Baxter Database Administrator Summary Business communications software company has used
More informationHelping MSPs protect Data Center resources
Helping MSPs protect Data Center resources Due to shrinking IT staffing and budgets, many IT organizations are turning to Service Providers for hosting of business-critical systems and applications (i.e.
More informationPlease note that after installation, you can configure the backup, but no backup files will be created until the Server / PC has been restarted.
How to Configure Shadow Protect and Image Manager with our Cloud Service This guide will walk you through installation of Shadow Protect (SP) and Image Manager (IM), ready to send Offsite to our Cloud
More informationTop 10 Reasons for Using Disk-based Online Server Backup and Recovery
ADVISORY Top 10 Reasons for Using Disk-based Online Server Backup and Recovery INTRODUCTION Backup of vital company information is critical to a company s survival, no matter what size the company. Recent
More informationWhy Switch to Asigra. A Guide for Managed Service Providers
Why Switch to Asigra. A Guide for Managed Service Providers 6 Reasons to Switch to Asigra. Want to improve margins? Need to provide more reliable managed backup services to customers? There are many reasons
More informationThree Things to Consider Before Implementing Cloud Protection
WHITEPAPER Three Things to Consider Before Implementing Cloud Protection Cloud Backup vs. Cloud Recovery VS Cloud Backup http://www.quorum.net/ 2013 QuorumLabs, Inc. All Rights Reserved. Cloud Recovery
More informationVistara Lifecycle Management
Vistara Lifecycle Management Solution Brief Unify IT Operations Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid
More informationManaged Services. Your 10-Week Guide to Becoming an MSP
Managed Services Your 10-Week Guide to Becoming an MSP Managed services is one of the fastest-growing segments in IT services. U.S. revenues associated with the managed services market are predicted to
More informationCase Study Panasonic India s Selection of Cloud-Based Data Protection Speeds Data Recovery While Preventing Data Loss
Case Study Panasonic India s Selection of Cloud-Based Data Protection Speeds Data Recovery While Preventing Data Loss Electronic consumer product manufacturer Endpoint Device Data Protection across multiple
More informationSecure Your Business with EVault Cloud-Connected Solutions
Secure Your Business with EVault Cloud-Connected Solutions Winfried Posthumus Channel Sales Manager NL Winfried.Posthumus@evault.com 11/22/2012 2012 EVault, Inc. All Rights Reserved 1 Agenda Who is EVault
More informationA Practical Guide to Protecting and. Virtual Environment for Rapid Recovery
A Practical Guide to Protecting and Leveraging Your Virtual Environment for Rapid Recovery TABLE OF CONTENTS PAGE 03 PART 1 Common roadblocks to broadly rolling out virtualization PAGE 05 PART 2 The challenges
More informationSymantec Backup Exec 2012 Licensing Guide
REPORT: SYMANTEC BACKUP EXEC 2012 LICENSING GUIDE........................................ Symantec Backup Exec 2012 Licensing Guide Who should read this paper Use this guide to learn how to license Symantec
More informationHilldrup Moving & Storage Upgrades to Cloud-Based Data Solution, Advancing Data Security and Recovery Speed over Tape Backup
Case Study Upgrades to Cloud-Based Data Solution, Advancing Data Security and Recovery Speed over Tape Backup Third-largest United Van Lines Agent Multiple Virtual and Physical Servers including a legacy
More informationSolution Overview: Data Protection Archiving, Backup, and Recovery Unified Information Management for Complex Windows Environments
Unified Information Management for Complex Windows Environments The Explosion of Unstructured Information It is estimated that email, documents, presentations, and other types of unstructured information
More informationImproving contact center productivity and customer satisfaction with a proven portal solution.
Portal solutions for contact centers Executive brief January 2006 Improving contact center productivity and customer satisfaction with a proven portal solution. Page 2 Contents 2 Executive summary 3 Contact
More informationWindows Small Business Server Backup and Recovery Software Replay for Small Business Server Developed by AppAssure Software an industry-leading manufacturer of application backup and recovery solutions
More informationWHY CLOUD BACKUP: TOP 10 REASONS
WHITE PAPER DATA PROTECTION WHY CLOUD BACKUP: TOP 10 REASONS Contents REASON #1: Achieve disaster recovery with secure offsite cloud backup REASON #2: Freedom from manual and complex tape backup tasks
More informationReadyRECOVER. Reviewer s Guide. A joint backup solution between NETGEAR ReadyDATA and StorageCraft ShadowProtect
ReadyRECOVER Reviewer s Guide A joint backup solution between NETGEAR ReadyDATA and StorageCraft ShadowProtect Table of Contents NETGEAR Contact Info... 3 Product Category... 3 Overview... 3 ReadyRECOVER...
More informationUsing the cloud to improve business resilience
IBM Global Technology Services White Paper IBM Business Continuity and Resiliency Services Using the cloud to improve business resilience Choose the right managed services provider to limit reputational
More informationAVTech provides customers with end-to-end recovery management service with CA ARCserve solutions
CUSTOMER SUCCESS STORY AVTech provides customers with end-to-end recovery management service with CA ARCserve solutions CLIENT PROFILE Industry: ICT Company: Advanced Vision Technology (AVTech) Employees:
More informationBEST PRACTICE GUIDE TO SMALL BUSINESS PROTECTION: BACKUP YOUR SMALL BUSINESS INFORMATION
BEST PRACTICE GUIDE TO SMALL BUSINESS PROTECTION: BACKUP YOUR SMALL BUSINESS INFORMATION ENTER YOUR BUSINESS depends on electronic customer lists, confidential information and business records. Protecting
More informationCloud Services. Talk to us about LETN Cloud Services today 01189 070 070. At the core of LETN Cloud Services: Infrastructure as a Service / IaaS
Simplify and reduce IT Infrastructure costs Increase business application protection Talk to us about LETN Cloud Services today 01189 070 070 LETN Cloud Services are hosted infrastructure services that
More informationGoodwill South Florida Defends Data Against the Future Threat of Hurricanes with Cloud-Based Data Recovery
Case Study Goodwill South Florida Defends Data Against the Future Threat of Hurricanes with Cloud-Based Data Recovery Non-profit social enterprise Branch office backup for 30 locations Data protection
More informationWHITE PAPER. Building Your Backup and Disaster Recovery Plan
WHITE PAPER Building Your Backup and Disaster Recovery Plan 101 Copyright 2011 StorageCraft Technology Corporation This document may not, in whole or in part, be copied, photocopied, reproduced, translated,
More informationHow SMBs Can Benefit From Hybrid Cloud-Based Backup and Business Continuity
How SMBs Can Benefit From Hybrid Cloud-Based Backup and Business Continuity Contents Cloud Is Good; Hybrid Is Better. 2 An Effective BC Solution. 3 Weathering the Storm. 4 About Datto. 5 Brought to you
More informationCloud Computing Services
Cloud Computing Services Thinking About Moving to the Cloud? How you get to the cloud is as important as being there, because being in the cloud isn t enough. Your access needs to be synced with your overall
More information