ONE COMMON PLATFORM OUR GLOBAL ERP PROGRAMME

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1 ONE COMMON PLATFORM OUR GLOBAL ERP PROGRAMME HENRIK MARX LARSEN SENIOR DIRECTOR, APPLICATION SERVICES, GROUP IT PROGRAMME DIRECTOR, ONE COMMON PLATFORM NOVEMBER /11/2015

net SENIOR DIRECTOR, APPLICATION SERVICES, GROUP

2 AGENDA PANDORA AT A GLANCE WHY EMBARK ON AN ERP JOURNEY? SELECTING SOLUTION AND PARTNER PROGRAMME OR PROJECT? PEOPLE KEY TO SUCCESS WHAT ARE WE DOING? KEY CHALLENGES 2

3 AGENDA PANDORA AT A GLANCE WHY EMBARK ON AN ERP JOURNEY? SELECTING SOLUTION AND PARTNER PROGRAMME OR PROJECT? PEOPLE KEY TO SUCCESS WHAT ARE WE DOING? KEY CHALLENGES 3

4 1982 COPENHAGEN 4 From a family-run business

5 CRAFTING PANDORA JEWELLERY In 1989, PANDORA started manufacturing jewellery in Thailand Several fully owned crafting facilities and an Innovation Centre in Gemopolis, Bangkok. Today, PANDORA is the largest manufacturer of fine jewellery in Thailand with 10,000 employees Combining centuries-old craftsmanship traditions with modern production techniques 5

Today, PANDORA is the largest manufacturer of fine jewellery in Thailand with 10,000

global marketing and direct distribution in most markets.

6 VERTICALLY INTEGRATED BUSINESS MODEL PANDORA operates and manages a vertically integrated business model, from in-house design and production to global marketing and direct distribution in most markets. Define, Design & Develop Forecast & Produce Communicate & Launch Sell & Replenish Distribute & Service 6

7 MILESTONES 1982 Per and Winnie Enevoldsen established PANDORA (Populair Smykker) 1989 PANDORA starts manufacturing jewelry in Thailand 2000 The signature charm bracelet is launched PANDORA gets its current name 2003 PANDORA enters the American and Canadian markets 2004 PANDORA enters new, large markets, including Australia and Germany 2005 First large scale, fully-owned production facility in Gemopolis 2008 Private equity fund, Axcel, acquires 60% of PANDORA 2009 Subsidiaries establish in the UK, Hong Kong and Poland 2010 Public listing on NASDAQ OMX stock exchange in Copenhagen Acquires full ownership of distribution in Australia and CWE 2011 PANDORA takes over distribution in France 2012 PANDORA is certified by the Responsible Jewelry Council 2013 The PANDORA ESSENCE COLLECTION is launched Opens concept store no. 1, PANDORA enters into a 10-year strategic alliance with The Walt Disney Company Ring sales reaches DKK 1 billion 2015 The PANDORA estore operates in 9 countries, including the US 7

Gemopolis 2008 Private equity fund, Axcel, acquires 60% of PANDORA 2009 Subsidiaries establish in the UK, Hong Kong and Poland 2010 Public listing on NASDAQ OMX stock exchange in Copenhagen Acquires

8 FINANCIAL HIGHLIGHTS, FULL YEAR Guidance 2015 MDKK >16,000 DKK million FULL YEAR FY 2014 FY 2013 CHANGE Revenue 11,942 9, % EBITDA 4,294 2, % EBITDA margin 36.0% 32.0% Net profit 1 3,098 2, % Gross margin 70.5% 66.6% Free cash flow 3,868 1, % 1) Excluding adjustment of CWE earn-out provision of DKK 0 million in 2013 and

0% 32.0% Net profit 1 3,098 2,220 39.5% Gross margin 70.5% 66.

9 IT CHALLENGES? Growth Geography Vertical Integration Processes 9

10 AGENDA PANDORA AT A GLANCE WHY EMBARK ON AN ERP JOURNEY? SELECTING SOLUTION AND PARTNER PROGRAMME OR PROJECT? PEOPLE KEY TO SUCCESS WHAT ARE WE DOING? KEY CHALLENGES 10

11 WHY EMBARK ON AN ERP JOURNEY? System Expiry Scalability Master Data Business Journey 11

12 AGENDA PANDORA AT A GLANCE WHY EMBARK ON AN ERP JOURNEY? SELECTING SOLUTION AND PARTNER PROGRAMME OR PROJECT? PEOPLE KEY TO SUCCESS WHAT ARE WE DOING? KEY CHALLENGES 12

13 AT THE HEART 13

14 SELECTING SOLUTION AND PARTNER Skills Functional Fit Cultural Match Criteria and Cost Lifecycle 14

15 AGENDA PANDORA AT A GLANCE WHY EMBARK ON AN ERP JOURNEY? SELECTING SOLUTION AND PARTNER PROGRAMME OR PROJECT? PEOPLE KEY TO SUCCESS WHAT ARE WE DOING? KEY CHALLENGES 15

16 PROGRAMME OR PROJECT? Executive Sponsor Involve Rules Change 16 02/11/2015

17 AGENDA PANDORA AT A GLANCE WHY EMBARK ON AN ERP JOURNEY? SELECTING SOLUTION AND PARTNER PROGRAMME OR PROJECT? PEOPLE KEY TO SUCCESS WHAT ARE WE DOING? KEY CHALLENGES 17

18 PEOPLE KEY TO SUCCESS Retained Sourcing Leader Engage and Manage 18

19 AGENDA PANDORA AT A GLANCE WHY EMBARK ON AN ERP JOURNEY? SELECTING SOLUTION AND PARTNER PROGRAMME OR PROJECT? PEOPLE KEY TO SUCCESS WHAT ARE WE DOING? KEY CHALLENGES 19

20 FLEXIBILITY THE CORPORATE TEMPLATE 0 % 2 % 5 % 10 % 20 02/11/2015

21 PROGRAMME SCOPE FINANCIAL MANAGEMENT SUPPLY CHAIN MANAGEMENT POINT-OF-SALE GENERAL LEDGER INVENTORY CONTROL SALES PROCESSES CORE TEMPLATE FIXED ASSETS RETURNS MANAGEMENT STORE OPERATIONS MANUFACTURING TEMPLATE TAX AND VAT WAREHOUSE MANAGEMENT REPORTING & ANALYTICS POINT-OF-SALES TEMPLATE ACCOUNTS PAYABLE PROCUREMENT STORE TECHNOLOGY ACCOUNTS RECEIVABLE ORDER MANAGEMENT HQ PROCESSES INVOICE MANAGEMENT CUSTOMER SERVICE DEPLOYMENT COSTING (LEGAL) MANUFACTURING CASH MANAGEMENT EXPENSE MANAGEMENT MANUFACTURING EXECUTION SUPPLY CHAIN PLANNING ADMINISTRATION HUMAN RESOURCE MANAGEMENT QUALITY MANAGEMENT SECURITY NEW PRODUCT INTRODUCTION MASTER DATA MANAGEMENT PLANT MAINTENANCE OPERATIONAL BUSINESS INTELLIGENCE WORKFLOW MANAGEMENT OUTPUT MANAGEMENT SHARED SERVICE CENTRE CAPABILITIES NOVEMBER 2015

22 AGENDA PANDORA AT A GLANCE WHY EMBARK ON AN ERP JOURNEY? SELECTING SOLUTION AND PARTNER PROGRAMME OR PROJECT? PEOPLE KEY TO SUCCESS WHAT ARE WE DOING? KEY CHALLENGES 22

23 KEY CHALLENGES Resources Data Skills 23

24 THANK YOU 24

INTERIM REPORT FOR Q3 2015 PANDORA INCREASES REVENUE WITH 37.5% DRIVEN BY ALL GEOGRAPHIC REGIONS

INTERIM REPORT FOR Q3 2015 PANDORA INCREASES REVENUE WITH 37.5% DRIVEN BY ALL GEOGRAPHIC REGIONS No. 271 COMPANY ANNOUNCEMENT 10 November 2015 INTERIM REPORT FOR PANDORA INCREASES REVENUE WITH 37.5% DRIVEN BY ALL GEOGRAPHIC REGIONS Group revenue in was DKK 3,911 million, an increase of 37.5% or 28.0%