Integrated HD Setup and Installation

Size: px
Start display at page:

Download "Integrated HD Setup and Installation"

Transcription

1 Integrated HD Setup and Installation This document explains how to set up install the Integrated Help Desk. Areas where special technical knowledge are required are identified with an asterisk. Plugin Installation and Activation Integrated Help Desk is a WordPress plugin. It is encrypted using ioncube technology. Your web server must have the ioncube Loader installed* in order for you to use the Integrated Help Desk. Plugin Installation Steps: 1. Upload plugin zip file to your web server 2. Unzip the file from within your wp-content/plugins directory. 3. Load the WordPress dashboard in your browser 4. Go to the Plugins page 5. Activate the Integrated Help Desk plugin Please note: if you web server is not set up to support ioncube you will not be able to activate Integrated Help Desk. Plugin Configuration The Integrated Help Desk plugin is configured via settings on several different WordPress dashboard pages. All of the pages will appear under the Integrated HD tab in your dashboard. Each section of settings is described below. General Settings The General Settings page contains the most important settings for your installation of Integrated Help Desk. Without the correct settings on this page Integrated Help Desk may not operate correctly. Each setting is explained below: Contact Settings: Username - Integrated Help Desk username, this will usually be the address you entered when you purchased Integrated Help Desk License Key - an alphanumeric value you should have received with your copy of Integrated Help Desk. This value is unique to you. Business Name - you business name. This value may appear in Integrated Help Desk s. Phone, Address, City, State/Province, Zip Code/Postal Code, Website - other business contact information. These values may appear in Integrated Help Desk s. Password, Confirm Password - use these fields to reset your password at

2 Infusionsoft Settings: Infusionsoft Application - you Infusionsoft application name. You may enter this value with or without the.infusionsoft.com suffix. Infusionsoft API Key - you may find this value in your Infusionsoft account under Settings > Misc Settings... > Miscellaneous General Settings Timezone - set this value to the timezone your web server is running in Maximum Attachment Size - contacts may add file attachments to their support tickets. The size of these attachments is limited by the valid specified here. Please note that there may be additional file upload size limits imposed by your particular web server or hosting company. In many case these limits can be increased.* Settings* Handler Mode - this setting determines how your support s will be processed. There are two modes: 1. Pipe to Script - in this mode s are directed by your web server to the handling script 2. Read From Inbox - in this mode the handling script runs periodically and pulls from your inbox Account - usually this will be your address but in some cases it may use be a simple username Password - the password associated with your account Host - the domain name (or IP address) of you server. Sometimes this will be your web site domain with a prefix of mail, pop, imap or something similar (e.g. imap.mysite.com). If your is hosted elsewhere, then the domain name may be something entirely different. For example, if you is hosted by Google you would need to enter imap.gmail.com. If you are unsure of what value to use here you may leave the field blank. Integrated Help Desk may be able to determine proper value. The Test Settings button will check your current settings to determine if they are correct. An Ok message will appear if they are. Please note that this test may take a minute or more to complete, especially if your settings are incorrect. Domain - enter the domain name your s should be sent from. Please read the Handling Setup section below for more information about how these settings are used. Refresh Check License - Integrated Help Desk will automatically re-validate your license (usually once a week), you can manually re-validate any time by clicking this button Refresh Plugin - This button is used to tell Integrated Help Desk to refresh its settings. This is sometimes useful to do after installing a new version of the Integrated Help Desk. Some information may be cached by Integrated Help Desk and this button can be used to flush that information if necessary. Re-install Tags/Templates - Integrated Help Desk uses a number of Infusionsoft tags and templates to perform different activities. Default versions of these are automatically

3 installed when Integrated Help Desk is first activated. If for some reason your copy of these tags/templates become lost or damaged you can reinstall the defaults by clicking this button. Agents Integrated Help Desk is designed to operate with two types of users: contacts and agents. Contacts are the people that will submit help desk tickets. Agents are the people that will be answering and administering the tickets. Help desk contacts are Infusionsoft contacts and agents are usually Infusionsoft users - the people with administrative access to your application. The Agents settings page allows you to view the agents Integrated Help Desk recognizes. All of your Infusionsoft uses are automatically added to Integrated Help Desk as agents along with their contact information. You may also add additional users as agents by filling in values under the Add an Agent section and clicking Add Agent. These agents are separate from Infusionsoft users. Their information is stored locally in the WordPress database. Help Options The Help Options page is where most of the Integrated Help Desk behavior is configured. There are many options: Infusionsoft Settings Contact Tags - select one more tags that identify the contacts that will be using your Help Desk. Avoid selecting more tags than necessary as some of the requests that Integrated Help Desk sends to Infusionsoft need to be done separately for each tag. Contact Sort Order - this setting determines how different contact information is ordered when display contact names. Do you want you contacts sorted by company name first, by last name then company name, etc? Invitations - Integrated Help Desk will send invitation s to all Infusionsoft agents in the application when it is first set up. This button can be used to resend these s to users that have not yet logged in to the Integrated Help Desk. Autoresponder & Notification Settings New Tickets - select the list of agents that want to receive a notification when new tickets are created. No Ticket Updates - agents are automatically sent a notification when a ticket assigned to them is updated. Agents can be opted out from these s by selecting them here. Automatic Assignment - if one or more agents are select here, new tickets will be automatically assigned to the selected agents in a round robin fashion. Updates - update notification s may be sent at different times depending on how a ticket is modified. Select the event types you are interested in receiving notifications about.

4 Reminders - set the age at which a ticket becomes old. The number of old tickets appears in the Ticket Summary widget details. New Ticket - select the template that you want to use by default when a new ticket is created. This template is sent to the contact that opened the ticket. Except - You can set up a simple filter for new s. Tickets will not be created for s with a subject that matches this filter. This may be of use for spam or regular s that are sent to your support address. Leave blank to disable. Update Ticket - select the template that you want to use by default when a ticket is updated. This template is sent to the contact that opened the ticket. Closed Ticket Action - select an action to run when the ticket is closed. The action is run on the contact associated with the ticket. Only actions with a name that starts with IntegratedHD are shown in this list. From Address - You may set a from address to override the from address used with all of your ticket s. If set this value will override the from address defined in the template. Ratings/Feedback Settings Rating Threshold - defines the minimum rating value at which ticket feedback is considered positive. Feedback is based on a 1 to 5 star rating. Positive Ratings - these settings describe what should happen when a ticket is rated positively. Contacts may be tagged with a specific tag, sent an , or redirected to a particular Integrated Help Desk page. Negative Ratings - these settings are the same as the Positive Ratings settings except that they apply when a ticket is rated negatively. Referral - when a contact fills out a referral form, this the template used. Invitations Suggestion Box - the Integrated Help Desk can show a floating suggestion box on the side of your web site. The suggestion box allows contacts to offer feedback. You may choose not to show the suggestion box or show it on either the right or left side of the screen. Integrated Help Desk Links New Ticket Page - provided for your reference, this is the URL to the page where contacts can use a form to create a new ticket. You may want to include this link in s you send to contacts. Help Documents Page - if you have the Integrated Help Desk Documents plugin installed on your site this URL will point to the main document list page. You may want to include this link in s you send to contacts. Login Settings The Login Settings page has settings for the Integrated Help Desk login and logout pages and widgets. Login Template - the template used to generate the login form.

5 Login Authorization Error - the error text displayed for the contact when the information they provide is incorrect. Login Redirect Page - the page the contact should be redirected to after successfully logging in. Logout Template - the template used to generate the logout form. Logout Redirect Page - the page the contact should be redirected to after logging out. Both the Login template and the Logout Template support a set of replacement strings that can be used to insert agent specific information into the form. These replacement strings must be enclosed in square brackets (e.g. [First Name] ). The replacement strings that are supported include: Username, Business Name, First Name, Last Name, , Phone, Address, City, State, Zip Code, and Website. You may add the login (and logout) form to any page on your site by embedding the [ihd_login] shortcode. Ticket Settings The Login Settings page has settings for various ticket forms. There are standard pages for each of these forms created by the Integrated Help Desk when it is activated. You may also embed these forms on any page in your site using the [ihd_tickets] shortcode. Example shortcodes are shown for each form type. Feedback Template - template used to generate the Feedback form. New Ticket Template - template used to generate the New Ticket form. Rating Template - template used to generate the Rating form. Referral Template - template used to generate the Referral form. Thank You Template - template used to generate the Thank You form, which is usually shown after a contact fills out the feedback form. View Template - template used to generate the View Ticket form. All of these forms support a set of replacement strings that can be used to insert contact specific information into the form. These replacement strings must be enclosed in square brackets (e.g. [Business Name] ). The replacement strings that are supported include: Business Name, , Phone, Address, City, State, Zip Code, and Website. Please note that the values that will be used to replace these strings are the values for your business - not the contact s values. Notification s The settings on this page define the templates used to send notification s to agents when various actions occur. Each template supports a variety of replacements strings. Please see the bottom of the page for a full list of replacement values.

6 Support The Support page has no settings but can be used to support requests or suggestions to the Integrated Help Desk team. Handling Setup Integrated Help Desk can be set up to automatically process s sent to your support address. Each new will generate a new ticket and responses will automatically append to existing tickets. s will also be automatically assigned to contacts in your Infusionsoft application when a matching contact can be found. handling is managed by a script included with the Integrated Help Desk. It can be set up either as a cron job that reads from an account or as a script to which s are directed ("piped") by your web server. Either method should only be set up after your settings have been configured from in the Integrated Help Desk settings in your WordPress Dashboard. Having s piped to the handler script is the easiest method to set up and will result in the most responsive handling of s. The steps for this method are: 1. Log in to your web server Control Panel (cpanel). 2. Click on the "Default Address" option 3. Click on the "Advanced Options >>" link 4. Select the "Pipe to a Program" radio button 5. Paste the following value into the text input box: public_html/wp-content/plugins/ihd/scripts/ _handler.php -p 6. Click "Change" to save these changes 7. Make sure the _hander.php script (step #6) is executable Piping s to the handler may not work with all web hosts or the steps may be different than those indicated above. If you are unable to use piping you can also have the script handler read s directly from your inbox. For this to work you need to set up a cron job to run the handler script periodically. If your host supports cpanel follow the steps below to set up the required cron job: 1. Log in to your web server Control Panel (cpanel) 2. Click on the "Cron jobs" options 3. In the "Add New Cron Job" area select "Every 5 minutes(*/5 * * * *)" from the Common Settings dropdown. 4. For the command enter:

7 5. /home/mysite/public_html/wp-content/plugins/ihd/scripts/ _handler.php -i (Please note that the '/home/mysite' portion of the command must be changed to match the location of your site's home directory). As with the piping method, the exact steps for setting up a cron job may differ for you and your web host, especially if your web host does not offer cpanel. You may need system administration assistance to set up either option correctly.* PLEASE NOTE: s sent to the support address may - and usually will - be unavailable after they have been processed by the handling script. In the case of the piping method, the s will be directed to the script instead of being saved in an inbox. In the case of the cron job, the script will delete the support s after it has read them from the inbox and created a ticket. Furthermore, in the case of the cron job any s that are already in the inbox at the time Integrated Help Desk and the cron job are set up will be processed by the handling script and will be deleted afterwards. This may result in many tickets being created when the cron job is first set up. To retain a copy of your support s, you may want to set up an an internal address that will be used only by Integrated Help Desk (e.g. configure that as the Integrated Help Desk should use, and then forward all s from your main support address to the internal address.

TriCore Secure Web Email Gateway User Guide 1

TriCore Secure Web Email Gateway User Guide 1 TriCore Secure Web Email Gateway User Guide This document provides information about TriCore Secure Web Email Gateway. This document is for users who are authorized to send and receive encrypted email

More information

ekomimeetsmage Manual for version 1.0.0, 1.1.0, 1.2.0, 1.3.0, 1.4.0

ekomimeetsmage Manual for version 1.0.0, 1.1.0, 1.2.0, 1.3.0, 1.4.0 ekomimeetsmage Manual for version 1.0.0, 1.1.0, 1.2.0, 1.3.0, 1.4.0 Version 0.6 Last edit: 16.05.2013 Overview 1 Introduction...3 1.1 Requirements...3 1.2 Function Overview...3 2 Installation...3 2.1 Important

More information

Authorize.net for WordPress

Authorize.net for WordPress Authorize.net for WordPress Authorize.net for WordPress 1 Install and Upgrade 1.1 1.2 Install The Plugin 5 Upgrading the plugin 8 2 General Settings 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 Connecting

More information

Email Migration Manual (For Outlook Express 6)

Email Migration Manual (For Outlook Express 6) Email Migration Manual (For Outlook Express 6) By SYSCOM (USA) May 13, 2013 Version 1.0 1 Contents 1. How to Change POP3/SMTP Setup for Outlook Express... 3 2. How to Login to Webmail... 7 3. How to Change

More information

DOMAIN CENTRAL HOSTING EMAIL

DOMAIN CENTRAL HOSTING EMAIL Welcome to our hosting services, we have created the following documents to help you get up and running as quickly as possible. If at any stage you encounter difficulties, you are welcome to send a help

More information

Customer Control Panel Manual

Customer Control Panel Manual Customer Control Panel Manual Contents Introduction... 2 Before you begin... 2 Logging in to the Control Panel... 2 Resetting your Control Panel password.... 3 Managing FTP... 4 FTP details for your website...

More information

Instructions: Configuring Outlook 2003 with Exchange 2010 on the FIUMail

Instructions: Configuring Outlook 2003 with Exchange 2010 on the FIUMail Instructions: Configuring Outlook 2003 with Exchange 2010 on the FIUMail Environment Some users have been using Outlook 2003 with their IMAP or POP account, and already have a profile set up. For those

More information

Step 4: Click Upload >> Browse for zip file, then click Install Now. Step 6: List Eruption should show up as a new button in your Wordpress Navigation

Step 4: Click Upload >> Browse for zip file, then click Install Now. Step 6: List Eruption should show up as a new button in your Wordpress Navigation Step 1: Download List Eruption zip file Step 2: Log into your Wordpress backend Step 3: Click Plugins >> Add New Step 4: Click Upload >> Browse for zip file, then click Install Now Step 5: Go back into

More information

User Manual for Web. Help Desk Authority 9.0

User Manual for Web. Help Desk Authority 9.0 User Manual for Web Help Desk Authority 9.0 2011ScriptLogic Corporation ALL RIGHTS RESERVED. ScriptLogic, the ScriptLogic logo and Point,Click,Done! are trademarks and registered trademarks of ScriptLogic

More information

Email Filtering Admin Guide. Guide to Administrative Functions of Spam and Virus Filtering Service

Email Filtering Admin Guide. Guide to Administrative Functions of Spam and Virus Filtering Service Email Filtering Admin Guide Guide to Administrative Functions of Spam and Virus Filtering Service Table of Contents Welcome Page 3 Logon Page 3 Home Page 4 Spam Page 5 Message Searching Releasing Held

More information

Access and Login. Single Sign On Reference. Signoff

Access and Login. Single Sign On Reference. Signoff Access and Login To access single sign on, here are the steps: Step 1: type in the URL: postone.onelogin.com Step 2: Enter your Post student email in the username field Step 3: Enter your Post student

More information

Initial Setup of Microsoft Outlook 2011 with IMAP for OS X Lion

Initial Setup of Microsoft Outlook 2011 with IMAP for OS X Lion Initial Setup of Microsoft Outlook Concept This document describes the procedures for setting up the Microsoft Outlook email client to download messages from Google Mail using Internet Message Access Protocol

More information

5.2.3 Thank you message 5.3 - Bounce email settings Step 6: Subscribers 6.1. Creating subscriber lists 6.2. Add subscribers 6.2.1 Manual add 6.2.

5.2.3 Thank you message 5.3 - Bounce email settings Step 6: Subscribers 6.1. Creating subscriber lists 6.2. Add subscribers 6.2.1 Manual add 6.2. Step by step guide Step 1: Purchasing an RSMail! membership Step 2: Download RSMail! 2.1. Download the component 2.2. Download RSMail! language files Step 3: Installing RSMail! 3.1: Installing the component

More information

MailEnable Connector for Microsoft Outlook

MailEnable Connector for Microsoft Outlook MailEnable Connector for Microsoft Outlook Version 2.23 This guide describes the installation and functionality of the MailEnable Connector for Microsoft Outlook. Features The MailEnable Connector for

More information

Plesk for Windows Copyright Notice

Plesk for Windows Copyright Notice 2 Plesk for Windows Copyright Notice ISBN: N/A SWsoft. 13755 Sunrise Valley Drive Suite 325 Herndon VA 20171 USA Phone: +1 (703) 815 5670 Fax: +1 (703) 815 5675 Copyright 1999-2007, SWsoft Holdings, Ltd.

More information

Outlook Profile Setup Guide Exchange 2010 Quick Start and Detailed Instructions

Outlook Profile Setup Guide Exchange 2010 Quick Start and Detailed Instructions HOSTING Administrator Control Panel / Quick Reference Guide Page 1 of 9 Outlook Profile Setup Guide Exchange 2010 Quick Start and Detailed Instructions Exchange 2010 Outlook Profile Setup Page 2 of 9 Exchange

More information

XYZ NEWSLETTER MANAGER A Wordpress Plugin

XYZ NEWSLETTER MANAGER A Wordpress Plugin XYZ NEWSLETTER MANAGER A Wordpress Plugin User's Guide Version 1.0.2 April 2012 Written by XYZScripts Team About this User's Guide This user s guide describes XYZ Newsletter Manager s Graphical User Interface

More information

Using the Barracuda Spam Firewall to Filter Your Emails

Using the Barracuda Spam Firewall to Filter Your Emails Using the Barracuda Spam Firewall to Filter Your Emails This chapter describes how end users interact with the Barracuda Spam Firewall to check their quarantined messages, classify messages as spam and

More information

Authorize.net for WordPress

Authorize.net for WordPress Authorize.net for WordPress Authorize.net for WordPress 1 Install and Upgrade 1.1 1.2 Install The Plugin 5 Upgrading the plugin 8 2 General Settings 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 Connecting to Authorize.net

More information

System Administration and Log Management

System Administration and Log Management CHAPTER 6 System Overview System Administration and Log Management Users must have sufficient access rights, or permission levels, to perform any operations on network elements (the devices, such as routers,

More information

About This Document 3. Integration Overview 4. Prerequisites and Requirements 6

About This Document 3. Integration Overview 4. Prerequisites and Requirements 6 Contents About This Document 3 Integration Overview 4 Prerequisites and Requirements 6 Meeting the Requirements of the cpanel Plugin... 6 Meeting the Requirements of Presence Builder Standalone... 6 Installation

More information

Content Management System User Guide

Content Management System User Guide Content Management System User Guide support@ 07 3102 3155 Logging in: Navigate to your website. Find Login or Admin on your site and enter your details. If there is no Login or Admin area visible select

More information

Parallels Plesk Panel

Parallels Plesk Panel Parallels Plesk Panel Copyright Notice ISBN: N/A Parallels 660 SW 39th Street Suite 205 Renton, Washington 98057 USA Phone: +1 (425) 282 6400 Fax: +1 (425) 282 6444 Copyright 1999-2010, Parallels, Inc.

More information

Email Migration Manual (For Outlook 2010)

Email Migration Manual (For Outlook 2010) Email Migration Manual (For Outlook 2010) By SYSCOM (USA) May 13, 2013 Version 2.2 1 Contents 1. How to Change POP3/SMTP Setting for Outlook 2010... 3 2. How to Login to Webmail... 10 3. How to Change

More information

Exchange 2010. Outlook Profile/POP/IMAP/SMTP Setup Guide

Exchange 2010. Outlook Profile/POP/IMAP/SMTP Setup Guide Exchange 2010 Outlook Profile/POP/IMAP/SMTP Setup Guide September, 2013 Exchange 2010 Outlook Profile/POP/IMAP/SMTP Setup Guide i Contents Exchange 2010 Outlook Profile Configuration... 1 Outlook Profile

More information

KUMC Spam Firewall: Barracuda Instructions

KUMC Spam Firewall: Barracuda Instructions KUMC Spam Firewall: Barracuda Instructions Receiving Messages from the KUMC Spam Firewall Greeting Message The first time the KUMC Spam Firewall quarantines an email intended for you, the system sends

More information

Getting Started - The Control Panel

Getting Started - The Control Panel Table of Contents 1. Getting Started - the Control Panel Login Navigation Bar Domain Limits Domain User Account Properties Session Management 2. FTP Management Creating and Editing Users Accessing FTP

More information

SecureAware on IIS8 on Windows Server 2008/- 12 R2-64bit

SecureAware on IIS8 on Windows Server 2008/- 12 R2-64bit SecureAware on IIS8 on Windows Server 2008/- 12 R2-64bit Note: SecureAware version 3.7 and above contains all files and setup configuration needed to use Microsoft IIS as a front end web server. Installing

More information

Integrations. Help Documentation

Integrations. Help Documentation Help Documentation This document was auto-created from web content and is subject to change at any time. Copyright (c) 2016 SmarterTools Inc. Integrations WHMCS SmarterTrack Provisioning Module Package

More information

ewebextra OfficeMate Integration User s Guide

ewebextra OfficeMate Integration User s Guide ewebextra OfficeMate Integration User s Guide September 2013 2013 Eyefinity, Inc. All rights reserved. Eyefinity, OfficeMate, ewebextra, and ExamWRITER are registered trademarks of Eyefinity, Inc. All

More information

Patented hosting technology protected by U.S.Patents 7,0909,948; 7,076,633. Patents pending in the U.S.

Patented hosting technology protected by U.S.Patents 7,0909,948; 7,076,633. Patents pending in the U.S. Copyright Notice ISBN: N/A SWsoft. 13755 Sunrise Valley Drive Suite 600 Herndon VA 20171 USA Phone: +1 (703) 815 5670 Fax: +1 (703) 815 5675 Copyright 1999-2007, SWsoft Holdings, Ltd. All rights reserved

More information

Customer Relationship Management Software

Customer Relationship Management Software Customer Relationship Management Software Second CRM Mobile Web App Guide Version 1.2 Table of Contents SECOND CRM MOBILE OVERVIEW... 3 USER LOGIN... 3 LOGIN & NAVIGATION... 5 DASHBOARD... 5 VIEW... 6

More information

Western University Spam Firewall User s Guide

Western University Spam Firewall User s Guide Western University Spam Firewall User s Guide The Western University Spam Firewall sits between the Internet and the internal mail servers and is designed to filter messages for spam and viruses. Since

More information

Active Directory Self-Service FAQ

Active Directory Self-Service FAQ Active Directory Self-Service FAQ General Information: info@cionsystems.com Online Support: support@cionsystems.com CionSystems Inc. Mailing Address: 16625 Redmond Way, Ste M106 Redmond, WA. 98052 http://www.cionsystems.com

More information

DIY Email Manager User Guide. http://www.diy-email-manager.com

DIY Email Manager User Guide. http://www.diy-email-manager.com User Guide http://www.diy-email-manager.com Contents Introduction... 3 Help Guides and Tutorials... 4 Sending your first email campaign... 4 Adding a Subscription Form to Your Web Site... 14 Collecting

More information

Livezilla How to Install on Shared Hosting http://www.jonathanmanning.com By: Jon Manning

Livezilla How to Install on Shared Hosting http://www.jonathanmanning.com By: Jon Manning Livezilla How to Install on Shared Hosting By: Jon Manning This is an easy to follow tutorial on how to install Livezilla 3.2.0.2 live chat program on a linux shared hosting server using cpanel, linux

More information

Quick Start Guide. 1 Copyright 2014 Samanage www.samanage.com

Quick Start Guide. 1 Copyright 2014 Samanage www.samanage.com Quick Start Guide 1 Copyright 2014 Samanage www.samanage.com Table of Contents Introduction 3 Organization 4-6 Users 7-9 Asset Deployment 10 Self-Service Portal 11-13 Service Desk 14-16 Email Settings

More information

Startup guide for Zimonitor

Startup guide for Zimonitor Page 1 of 5 Startup guide for Zimonitor This is a short introduction to get you started using Zimonitor. Start by logging in to your version of Zimonitor using the URL and username + password sent to you.

More information

Parallels Plesk Control Panel

Parallels Plesk Control Panel Parallels Plesk Control Panel Copyright Notice ISBN: N/A Parallels 660 SW 39 th Street Suite 205 Renton, Washington 98057 USA Phone: +1 (425) 282 6400 Fax: +1 (425) 282 6444 Copyright 1999-2008, Parallels,

More information

Plesk 7.6 For Windows E-mail User Guide

Plesk 7.6 For Windows E-mail User Guide SWsoft, Inc. Plesk 7.6 For Windows E-mail User Guide (Revision 1.0) (c) 1999-2006 ISBN: N/A SWsoft, Inc. 13755 Sunrise Valley Drive Suite 325 Herndon VA 20171 USA Phone: +1 (703) 815 5670 Fax: +1 (703)

More information

Site Administrator User Guide. show, tell, share

Site Administrator User Guide. show, tell, share Site Administrator User Guide show, tell, share Contents About your Team site 1 What is a Team site? 1 What can you do on a Team or Business site that you can t do on www.present.me? 1 Getting Started

More information

There are numerous ways to access monitors:

There are numerous ways to access monitors: Remote Monitors REMOTE MONITORS... 1 Overview... 1 Accessing Monitors... 1 Creating Monitors... 2 Monitor Wizard Options... 11 Editing the Monitor Configuration... 14 Status... 15 Location... 17 Alerting...

More information

Cloudfinder for Office 365 User Guide. November 2013

Cloudfinder for Office 365 User Guide. November 2013 1 Contents Getting started with Cloudfinder for Office 365 1... 3 Sign up New Cloudfinder user... 3 Sign up Existing Cloudfinder user... 4 Setting the Admin Impersonation... 4 Initial backup... 7 Inside

More information

Table of Contents INTRODUCTION... 2 HOME PAGE... 3. Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG...

Table of Contents INTRODUCTION... 2 HOME PAGE... 3. Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG... Table of Contents INTRODUCTION... 2 HOME PAGE... 3 Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG... 11 Raising a Service Request... 12 Edit the Service Request...

More information

The Social Accelerator Setup Guide

The Social Accelerator Setup Guide The Social Accelerator Setup Guide Welcome! Welcome to the Social Accelerator setup guide. This guide covers 2 ways to setup SA. Most likely, you will want to use the easy setup wizard. In that case, you

More information

ewebextra OfficeMate Integration User s Guide

ewebextra OfficeMate Integration User s Guide ewebextra OfficeMate Integration User s Guide April 2014 2014 Eyefinity, Inc. All rights reserved. Eyefinity, OfficeMate, ewebextra, and ExamWRITER are registered trademarks of Eyefinity, Inc. All other

More information

Parallels Plesk Panel

Parallels Plesk Panel Parallels Plesk Panel Copyright Notice ISBN: N/A Parallels 660 SW 39th Street Suite 205 Renton, Washington 98057 USA Phone: +1 (425) 282 6400 Fax: +1 (425) 282 6444 Copyright 1999-2009, Parallels, Inc.

More information

GO!Enterprise MDM Device Application User Guide Installation and Configuration for Android with TouchDown

GO!Enterprise MDM Device Application User Guide Installation and Configuration for Android with TouchDown GO!Enterprise MDM Device Application User Guide Installation and Configuration for Android with TouchDown GO!Enterprise MDM for Android, Version 3.x GO!Enterprise MDM for Android with TouchDown 1 Table

More information

Chapter 15: Forms. User Guide. 1 P a g e

Chapter 15: Forms. User Guide. 1 P a g e User Guide Chapter 15 Forms Engine 1 P a g e Table of Contents Introduction... 3 Form Building Basics... 4 1) About Form Templates... 4 2) About Form Instances... 4 Key Information... 4 Accessing the Form

More information

Installing Microsoft Exchange Integration for LifeSize Control

Installing Microsoft Exchange Integration for LifeSize Control Installing Microsoft Exchange Integration for LifeSize Control September 2005 Part Number 132-00002-001, Version 1.1 Copyright Notice Copyright 2005 LifeSize Communications. All rights reserved. LifeSize

More information

Using Barracuda Spam Firewall

Using Barracuda Spam Firewall Using Barracuda Spam Firewall Creating your Barracuda account Your Barracuda account has been created for you if you are a current Hartwick College student, staff or faculty member. Setting Your Password.

More information

Configuring Thunderbird for Flinders Mail at home.

Configuring Thunderbird for Flinders Mail at home. Configuring Thunderbird for Flinders Mail at home. Downloading Thunderbird can be downloaded from the Mozilla web site located at http://www.mozilla.org/download.html This web site also contains links

More information

Table of Contents. Welcome... 2. Login... 3. Password Assistance... 4. Self Registration... 5. Secure Mail... 7. Compose... 8. Drafts...

Table of Contents. Welcome... 2. Login... 3. Password Assistance... 4. Self Registration... 5. Secure Mail... 7. Compose... 8. Drafts... Table of Contents Welcome... 2 Login... 3 Password Assistance... 4 Self Registration... 5 Secure Mail... 7 Compose... 8 Drafts... 10 Outbox... 11 Sent Items... 12 View Package Details... 12 File Manager...

More information

Parallels Plesk Panel User Guide

Parallels Plesk Panel User Guide Parallels Plesk Panel User Guide Page 1 of 31 Parallels Plesk Panel User Guide Table of contents Parallels Plesk Panel User Guide... 2 Table of contents... 2 Introduction... 3 Before you begin... 3 Logging

More information

WebSpy Vantage Ultimate 2.2 Web Module Administrators Guide

WebSpy Vantage Ultimate 2.2 Web Module Administrators Guide WebSpy Vantage Ultimate 2.2 Web Module Administrators Guide This document is intended to help you get started using WebSpy Vantage Ultimate and the Web Module. For more detailed information, please see

More information

Legal and Copyright Notice

Legal and Copyright Notice Parallels Confixx Legal and Copyright Notice ISBN: N/A Parallels 660 SW 39 th Street Suite 205 Renton, Washington 98057 USA Phone: +1 (425) 282 6400 Fax: +1 (425) 282 6444 Copyright 2008, Parallels GmbH

More information

Active Directory Management. User Interface Guide

Active Directory Management. User Interface Guide Active Directory Management User Interface Guide Document Revision Date: April 15, 2013 Active Directory Management User Interface Guide i Contents Launching the Hosted Exchange Tab - Active Directory

More information

Module Private Sales User Manual

Module Private Sales User Manual Module Private Sales User Manual 1 / 11 Summary Summary Overview... 3 Installation... 4 Upload files... 4 Settings... 4 User account... 5 General... 5 Invitations... 6 Abreviations... 6 Display slider...

More information

Shop by Manufacturer Custom Module for Magento

Shop by Manufacturer Custom Module for Magento Shop by Manufacturer Custom Module for Magento TABLE OF CONTENTS Table of Contents Table Of Contents... 2 1. INTRODUCTION... 3 2. Overview...3 3. Requirements... 3 4. Features... 4 4.1 Features accessible

More information

Installation & Configuration Guide Professional Edition

Installation & Configuration Guide Professional Edition Installation & Configuration Guide Professional Edition Version 2.3 Updated January 2014 Table of Contents Getting Started... 3 Introduction... 3 Requirements... 3 Support... 4 Recommended Browsers...

More information

easy_review version BoostMyShop

easy_review version BoostMyShop easy_review version BoostMyShop June 16, 2016 Contents easy_review 1 1. Overview 1 Automatic reminder 1 Super easy review write 1 2. Installation 1 1. Upload 1 3. Configuration 2 Version 2 General 3 Product

More information

Build an ArcGIS Online Application

Build an ArcGIS Online Application Build an ArcGIS Online Application Sign into ArcGIS Online for Maryland 1. Open a web browser 2. Go to URL http://maryland.maps.arcgis.com/ 3. Click Sign In in the upper right corner of the web page 4.

More information

ProjectPier v0.8.8. Getting Started Guide

ProjectPier v0.8.8. Getting Started Guide ProjectPier v0.8.8 Getting Started Guide Updated October 2014 Contents Contents... 2 Overview... 4 License... 4 Installation... 4 Who should perform the installation?... 4 Requirements... 5 Enabling InnoDB

More information

SpringCM Troubleshooting Guide for Salesforce

SpringCM Troubleshooting Guide for Salesforce SpringCM Troubleshooting Guide for Salesforce July 2013 TABLE OF CONTENTS FAQS:... 3 WHY DID I NOT RECEIVE A SPRINGCM ACTIVATION EMAIL?... 3 WHY DON T MY SALESFORCE USERS HAVE ACCESS TO SPRINGCM?... 3

More information

NextGen Patient Portal User Guide. Version 2.0

NextGen Patient Portal User Guide. Version 2.0 NextGen Patient Portal User Guide Version 2.0 Copyright 2014 NextGen Healthcare Information Systems, LLC. All Rights Reserved. NextGen and the registered trademarks listed at http://www.nextgen.com/about-nextgen/legalnotices.aspx

More information

DIRECT MESSAGING END USER GUIDE ALABAMA ONE HEALTH RECORD. Unify Data Management Platform 2012/2013 Software Build 5.15

DIRECT MESSAGING END USER GUIDE ALABAMA ONE HEALTH RECORD. Unify Data Management Platform 2012/2013 Software Build 5.15 DIRECT MESSAGING END USER GUIDE ALABAMA ONE HEALTH RECORD Unify Data Management Platform 2012/2013 Software Build 5.15 April 2015 Proprietary and Confidential Property of Truven Health Analytics Inc.

More information

Mail Configuration Tutorial Red Waves, Inc.

Mail Configuration Tutorial Red Waves, Inc. Mail Configuration Tutorial Red Waves, Inc. Purpose This tutorial will explain how to manage email accounts using the cpanel Web Interface. Furthermore, the tutorial will provide step-by-step instructions

More information

How To Manage Your Quarantine Email On A Blackberry.Com

How To Manage Your Quarantine Email On A Blackberry.Com Barracuda Spam Firewall User s Guide 1 Copyright Copyright 2005, Barracuda Networks www.barracudanetworks.com v3.2.22 All rights reserved. Use of this product and this manual is subject to license. Information

More information

Hostopia Web Hosting - Getting Started

Hostopia Web Hosting - Getting Started Hostopia Web Hosting - Getting Started Getting Started www.elihosting.net Main Menu www.elihosting.net Home Page Administrative Access: For Email and Website Setup & Maintenance... Point your browser to

More information

IP Phone Service Administration and Subscription

IP Phone Service Administration and Subscription CHAPTER 6 IP Phone Service Administration and Subscription Cisco CallManager administrators maintain the list of services to which users can subscribe. These sections provide details about administering

More information

Using Avaya Aura Messaging

Using Avaya Aura Messaging Using Avaya Aura Messaging Release 6.3.2 Issue 1 December 2014 Contents Chapter 1: Getting Started... 4 Messaging overview... 4 Prerequisites... 4 Accessing your mailbox from any phone... 4 Accessing the

More information

VIP Help Desk Web Application User Guide Version 3.0

VIP Help Desk Web Application User Guide Version 3.0 1 VIP Help Desk Web Application User Guide Version 3.0 2 Table of Contents-... New Features of VIP Help Desk 3.0 New features of Admin panel New features of Operator panel New features of User panel How

More information

Vodafone Hosted Services. Getting your email. User guide

Vodafone Hosted Services. Getting your email. User guide Vodafone Hosted Services Getting your email User guide Welcome. This guide will show you how to get your email, now that it is hosted by Vodafone Hosted Services. Once you ve set it up, you will be able

More information

GO!Enterprise MDM Device Application User Guide Installation and Configuration for Android

GO!Enterprise MDM Device Application User Guide Installation and Configuration for Android GO!Enterprise MDM Device Application User Guide Installation and Configuration for Android GO!Enterprise MDM for Android, Version 3.x GO!Enterprise MDM for Android 1 Table of Contents GO!Enterprise MDM

More information

Test Automation Integration with Test Management QAComplete

Test Automation Integration with Test Management QAComplete Test Automation Integration with Test Management QAComplete This User's Guide walks you through configuring and using your automated tests with QAComplete's Test Management module SmartBear Software Release

More information

LICENTIA. InvoiceXpress Integration

LICENTIA. InvoiceXpress Integration LICENTIA InvoiceXpress Integration Revision: February 21, 2015 INDEX About the extension... 3 Compatability... 3 How to install... 3 After Installation... 3 Introduction... 4 Configuration... 5 Emailing

More information

Login Instructions. 1. Type web URL https://www.getrave.com/login/wmichmed into your browser s address bar.

Login Instructions. 1. Type web URL https://www.getrave.com/login/wmichmed into your browser s address bar. Rave Alert System WMed has partnered with Rave Mobile Safety to provide an emergency alert system to inform you of emergency situations, closures, and other important notifications. The system allows for

More information

IP Phone Services Configuration

IP Phone Services Configuration CHAPTER 96 Using Cisco Unified Communications Manager Administration, you define and maintain the list of IP phone services to which users can subscribe at their site. IP phone services comprise XML applications

More information

YSU Spam Solution Guide to Using Proofpoint

YSU Spam Solution Guide to Using Proofpoint Proofpoint Web Interface Introduction In 2006, YSU deployed the Proofpoint appliance in response to a growing number of spam messages infiltrating their way past current detection technologies into user

More information

CA Spectrum and CA Service Desk

CA Spectrum and CA Service Desk CA Spectrum and CA Service Desk Integration Guide CA Spectrum 9.4 / CA Service Desk r12 and later This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter

More information

Version 3.x. Barracuda Spam & Virus Firewall User s Guide. Barracuda Networks Inc. 3175 S. Winchester Blvd Campbell, CA 95008 http://www.barracuda.

Version 3.x. Barracuda Spam & Virus Firewall User s Guide. Barracuda Networks Inc. 3175 S. Winchester Blvd Campbell, CA 95008 http://www.barracuda. Version 3.x Barracuda Spam & Virus Firewall User s Guide Barracuda Networks Inc. 3175 S. Winchester Blvd Campbell, CA 95008 http://www.barracuda.com? 1 Copyright Copyright 2005-2009, Barracuda Networks

More information

Mailbox control panel. User guide

Mailbox control panel. User guide Mailbox control panel User guide Close this window Mailbox control panel user guide Mailbox control panels enable you to configure your settings for a specific mailbox with ease, with features ranging

More information

Secure Messaging Quick Reference Guide

Secure Messaging Quick Reference Guide Secure Messaging Quick Reference Guide Overview The SHARE Secure Messaging feature allows a SHARE registered user to securely send health information to another SHARE registered user. The Secure Messaging

More information

Getting Started Guide

Getting Started Guide Getting Started Guide Table of Contents OggChat Overview... 3 Getting Started Basic Setup... 3 Dashboard... 4 Creating an Operator... 5 Connecting OggChat to your Google Account... 6 Creating a Chat Widget...

More information

Exchange 2010. Outlook Profile/POP/IMAP/SMTP Setup Guide

Exchange 2010. Outlook Profile/POP/IMAP/SMTP Setup Guide Exchange 2010 Outlook Profile/POP/IMAP/SMTP Setup Guide Document Revision Date: Nov. 13, 2013 Exchange 2010 Outlook Profile/POP/IMAP/SMTP Setup Guide i Contents Introduction... 1 Exchange 2010 Outlook

More information

Barracuda Spam Firewall User s Guide

Barracuda Spam Firewall User s Guide Barracuda Spam Firewall User s Guide 1 Copyright Copyright 2005, Barracuda Networks www.barracudanetworks.com v3.2.22 All rights reserved. Use of this product and this manual is subject to license. Information

More information

Updated: 7/10/2013 Author: Tim Unten

Updated: 7/10/2013 Author: Tim Unten Office 365 Email Access Updated: 7/10/2013 Author: Tim Unten Contents Outlook 2010 Setup off DOP Network... 1 Outlook 2010 Setup on DOP Network... 2 Outlook 2010 Manual Setup... 2 Android Setup... 3 iphone/ipad

More information

Montefiore Portal Quick Reference Guide

Montefiore Portal Quick Reference Guide Montefiore Portal Quick Reference Guide Montefiore s remote portal allows users to securely access Windows applications, file shares, internal web applications, and more. To use the Portal, you must already

More information

Barracuda Spam & Virus Firewall User's Guide 5.x

Barracuda Spam & Virus Firewall User's Guide 5.x Barracuda Spam & Virus Firewall Barracuda Spam & Virus Firewall User's Guide 5.x This guide describes how you can check your quarantined messages, classify messages as spam and not spam, manage whitelisting

More information

Using the Barracuda to Filter Your Emails

Using the Barracuda to Filter Your Emails Using the Barracuda to Filter Your Emails The following describes how end users interact with the Barracuda to check their quarantined messages, classify messages as spam and not spam, and modify their

More information

Beginner s Guide. Subscribe2 Email Plugin. Version 6.5

Beginner s Guide. Subscribe2 Email Plugin. Version 6.5 Subscribe2 Email Plugin Version 6.5 Beginner s Guide Everything you need to install, configure, and enjoy the Subscribe2 WordPress plugin. Written for beginning and intermediate level WordPress users.

More information

Using McAfee Quarantine Manager

Using McAfee Quarantine Manager Using McAfee Quarantine Manager McAfee Quarantine Manager provides a central point for users to analyze and act upon emails that have been quarantined because they have been identified as potential Spam.

More information

Creating a User Profile for Outlook 2013

Creating a User Profile for Outlook 2013 Creating a User Profile for Outlook 2013 This document tells you how to create a user profile for Outlook 2013 on your computer (also known as the Outlook client). This is necessary, for example, when

More information

TimeTrade Workgroup & Workgroup Plus Setup & Use

TimeTrade Workgroup & Workgroup Plus Setup & Use TimeTrade Workgroup & Workgroup Plus Setup & Use Business Model Copyright 2015 Rootworks Overview This document details the implementation process of TimeTrade, an online appointment scheduling solution.

More information

How to Configure Outlook 2010 E-mail Client for Exchange

How to Configure Outlook 2010 E-mail Client for Exchange LAUSD IT Help Desk How to Configure Outlook 2010 E-mail Client for Exchange (03/04/2012) LAUSD IT Help Desk 333 S. Beaudry Ave. 9 th Floor Phone 213.241.5200 Table of Contents Configure Outlook 2010 for

More information

Cloud Services ADM. User Interface Guide

Cloud Services ADM. User Interface Guide Cloud Services ADM User Interface Guide 10/15/2014 CONTENTS Launching the Hosted Exchange Tab - Active Directory Users and Computers... 1 User Properties... 2 Exchange Properties... 3 Creating a New User...

More information

Dreamweaver Tutorials Creating a Web Contact Form

Dreamweaver Tutorials Creating a Web Contact Form Dreamweaver Tutorials This tutorial will explain how to create an online contact form. There are two pages involved: the form and the confirmation page. When a user presses the submit button on the form,

More information

User Guide. User Guide Title Page Page i

User Guide. User Guide Title Page Page i User Guide User Guide Title Page Page i Table of Contents Welcome 1 Welcome to Avvo Websites 1 Getting Started 2 Accessing your Avvo Website Dashboard 2 Dashboard Features 3 Screen Options 4 Submitting

More information

Plesk 11 Manual. Fasthosts Customer Support

Plesk 11 Manual. Fasthosts Customer Support Fasthosts Customer Support Plesk 11 Manual This guide covers everything you need to know in order to get started with the Parallels Plesk 11 control panel. Contents Introduction... 3 Before you begin...

More information

VMware vcenter Operations Manager Administration Guide

VMware vcenter Operations Manager Administration Guide VMware vcenter Operations Manager Administration Guide Custom User Interface vcenter Operations Manager 5.6 This document supports the version of each product listed and supports all subsequent versions

More information