MAINTENANCE PRODUCTS AND SERVICES S O S SM. Services

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1 MAINTENANCE PRODUCTS AND SERVICES S O S SM Services

2 Know More. Do More. Maintaining your Cat engines and machines is one of your top priorities. A good place to start is with S O S Services oil analysis and coolant analysis. They are the fastest, most accurate, most reliable ways to S O S Services 2 see what s going on inside your Cat engines and machines. And they are important steps toward increased productivity, less serious repairs, less downtime and lower operating costs.

3 An investment in lower costs S O S Services is one of the most useful and important maintenance support programs available. Here s why: Detects problems early, so they can be repaired before they become major failures. Helps you schedule downtime to fit your workload. Monitors positives as well as negatives, so you won t have to pay for repair of components that are not worn out. Allows you to monitor maintenance schedules to verify that routine maintenance has been performed. Enables you to better manage budgets by predicting repairs, downtime and equipment life. Helps you develop a complete service history for each machine. This proves invaluable when evaluating performance and planning replacement purchases. Documents service history for a higher price at trade-in or sale. For maximum protection, you need S O S oil sampling for all major oil-lubricated systems (engine, transmission, hydraulic system and final drives) and S O S coolant sampling for your cooling systems. By pinpointing trouble early, you can avoid shut-downs for unplanned repairs or catastrophic failures. It works the way you work We will help you develop a plan uniquely suited to your operation, taking into consideration the various models of Cat (or competitive) equipment you operate, the kind of work you do, your current maintenance practices and your business conditions.

4 The Perfect Troubleshooting Tool Proper fluid maintenance is imperative to keep machines and engines operating at peak performance. S O S Services are designed to identify problems before they grow into major repairs. Early detection is the key to reducing downtime and increasing productivity. Complete, Accurate Analysis 4 Using sophisticated analytical technology and our trained, experienced technicians, S O S testing can determine if oils and coolants are doing their job of protecting your equipment. As a result, performance losses and major repairs can often be avoided.

5 S O S Oil Analysis The S O S oil analysis tests have been developed by Caterpillar engineers and chemists to evaluate the condition of your engines and machines, rather than the condition of the oil alone. Following is a brief description of the standard tests offered in the S O S program. Additional tests, such as viscosity, TBN or TAN, may be performed, if needed. Wear Rate Analysis monitors wear by detecting, identifying and assessing the amount and type of wear metal elements in the oil. The rate at which wear metal particles increase from sample to sample is as important as the quantity of particles in the oil. For this reason, regular sampling at specified intervals is necessary to establish wear rate trends for each oil-lubricated compartment. The presence of silicon and other elements which indicate dirt entry are also monitored with Wear Rate Analysis. Oil Cleanliness Analysis uses a Particle Count test for non-engine oil. It detects both metallic and non-metallic debris (such as friction disc material) generated by wear, as well as dirt from outside sources. This information, along with Wear Rate Analysis, permits a comprehensive evaluation of your hydraulic and power train systems. This combination can detect potential failures not identified by Wear Rate Analysis alone. Oil Condition Analysis determines loss of the oil s lubricating properties. An infrared analysis instrument is used to compare the properties of new oil to the properties of your used oil sample. This test allows our technicians to determine the extent to which the oil has deteriorated during use and to verify that the oil is performing up to specification during the entire oil change period. Detection of Fuel, Water and Glycol The presence of Fuel, Water or Glycol are indications of problems which require immediate correction. Fuel dilution reduces the oil s viscosity and destroys its lubricating properties. Some unburned fuel may enter the crankcase past the piston rings, particularly if the engine is run at low idle for extended periods during cold weather. Fuel dilution beyond 4% by volume, however, can lead to piston ring sticking and failure of the engine bearings. Glycol (coolant) contamination causes rapid oxidation of the oil and will lead to a major engine failure if not promptly resolved. Water can contaminate an oil system by leaking in from the outside or by condensing within a hot oil compartment or engine crankcase. Water will cause the oil to form a sludge which can plug filters. Oil contaminated with water passing between close fitting moving parts will cause hot spots leading to reduced component life or rapid failure. Oil samples for these tests are generally taken by the customer. However, your Cat dealer can do your sampling as part of a Customer Support Agreement. S O S Coolant Analysis Coolant or cooling system problems contribute to more than 50% of all engine failures. These failures can be due to inadequate cooling system maintenance, incorrect concentration, poor operational procedures such as extensive lugging or inadequate cooldown procedures, or system problems such as stray electrical current or block heater failure. These problems will eventually affect the oil condition, and may cause oil oxidation or antiwear additive dropout. Cooling system problems will also reduce the life of transmission and hydraulic components served by coolant heat exchangers. S O S coolant analysis is a two-level program that does more than just check the condition of your coolant. It determines the overall condition of the cooling system and can identify problems with maintenance procedures and operational practices. Level 1: Basic Coolant Maintenance Check consists of four analytical tests and four observational parameters that not only show major problems with the coolant, but can also predict some major cooling system problems. Level 1 results can also determine when Level 2 analysis is needed. Level 2: Comprehensive Cooling System Analysis involves an extensive chemical evaluation of the coolant and its overall effects on the inside of your cooling system. This series of comprehensive tests can identify subtle cooling system problems, determine probable causes, and help prioritize the urgency of needed corrections.

6 S O S Services Save You Money The success of any preventive maintenance program can be measured in the savings realized by the end user. S O S Services are inexpensive, quick and easy to perform, yet can result in substantial overall savings. By combining Keep It Running Right 6 S O S Services with the higher performance standards of Cat Fluids and Filters, you form the foundation of the best possible preventive maintenance program for your Caterpillar machines. In the bottomline analysis, you ll get more work done at lower cost and have machines worth more at trade-in or sale.

7 Get results fast S O S Services allows you to test all fluids, including engine oil, transmission/drive train oil, hydraulic fluid and coolant. Results and recommendations are usually available within 24 hours of receipt of sample. Each S O S sample is subjected to a series of tests using advanced analysis technology. Trained technicians then compare and analyze test data. They reference engineering data and factory service publications, plus study machine history, maintenance and repair records. When needed, they contact factory engineers or talk directly with the owner/ operator or maintenance superintendent. In short, they do whatever it takes to get a clear picture of all the specifics regarding each piece of equipment. Put results into action S O S Services results are presented in a clear, concise, easy-to-understand report that calls for specific, immediate action and/or makes carefully outlined recommendations. We are always available to answer questions or to discuss report specifics. At all points during this analysis, your S O S analyst has access to Caterpillar technical and engineering information. Other fluid analysis services do not provide this important access. If a critical situation is identified, you will be notified immediately. Protect the value Cat machines are built to deliver the highest possible performance through-out their production life. Maintenance is essential to achieve that performance, and S O S Services are a good first step. However, there s much more we can do to maximize the return on your equipment investment. Talk to us about complete preventive maintenance programs and Customer Support Agreements. Trend Analysis Module Trend Analysis Module (TAM) is computer software which links you directly with our S O S program. With TAM you can receive your S O S results electronically. TAM permits you to view all of your S O S sample results, or only those indicating potential problems. You may also graph or chart your information in various ways to better analyze and understand the results. S O S SM Services Online Using Dealer StoreFront through the Internet it s fast and easy to monitor the effectiveness of your equipment maintenance program with no software required. You re notified by when new fluid samples are posted. With S O S Services Online, you can view sample information, perform searches, and access online help. Other screens allow you to view detailed descriptions of your fluid samples, search for samples by several criteria, and review sample histories. Though S O S Online minimizes paper filing and storage, you still have the ability to create and print graphs and reports.

8 Extend equipment life with quality Cat maintenance products. Cat Fluids: Formulated to provide higher standards in performance and life. Cat Fluid Filters: System engineered for optimal performance and protection. S O S Services: The ultimate detection and diagnostic tool for your equipment. Maintenance Software: Trend Analysis Module (TAM) and S O S Services Online for S O S Services results. Maintenance Control System (MCS) for scheduling and recording maintenance activity. PEDP For more information, see us today Printed in U.S.A. or visit our Web site at Caterpillar