Syllabus: Office Technology Medical Office Assistant

Transcription

1 Syllabus: Office Technology Medical Office Assistant Subject Code: Course Number: OT9501 CIP Code: SOC Code: C-TEC of Licking County 150 Price Road Newark, Ohio 43055

2 Instructor: Bev Bronkar, Instructor/Coordinator Instructor Contact: C-TEC 150 Price Road Newark, Ohio Appointments as scheduled Office Telephone (740) C-TEC Telephone (740) Address: Class Meeting Times: Monday Friday 8:30 a.m. to 2:30 p.m. Class Location: Classroom 1005 Minimum Hours: 800 Hours (Continuous enrollment: contact instructor for class availability.) Course Prerequisites: WorkKeys pretesting, copy of High School Diploma or GED Basic Keyboarding Skills Required and Recommended Texts and Resources: Textbook: Administrative Medical Assisting, 7 th Edition by Linda L. French & Marilyn T. Fordney Website Activities: StudyWARE Online Practice Software linked to the book. Website: Healthcenter21.com Textbook: The Gregg Reference Manual Textbook: Computers in the Medical Office, 8 th Edition by Susan M. Sanderson Software: Medisoft Textbook: Electronic Health Records, 3 rd Edition by Byron R. Hamilton Software: SpringCharts EHR Textbook: Century 21 Computer Keyboarding, 9 th Edition Software: MicroType TM 5 with CheckPro TM Textbook: Microsoft Office Excel 2010 for Medical Professionals Textbook: Understanding Health Insurance: A Guide to Billing and Reimbursement 11 th edition Website Activities: StudyWARE Online Practice Software linked to the book. SimClam: Online Practice Software to complete CMS-1500 forms. Textbook: Microsoft Office Word 2010 for Medical Professionals Textbook: Machine Transcription and Dictation Dictation from CD

3 Course Description: This 800 Hour course prepares students for positions as medical office assistants, medical transcriptionists, insurance coding specialists, and medical receptionists. This course also prepares students to take the Certified Medical Office Assistant (CMOA) test through the National Center for Competency Testing upon successful completion of this program. Course Objectives/Outcomes: The course objectives include: Preparing students for post-program success, both in the work force and in their educational pursuits. Preparing students to process information using higher order thinking skills and to engage in sound decision-making. Providing a rich learning environment utilizing research-based methods of instruction, state-of-the-art technology, and current resources and materials. Maintaining high expectations for all students regardless of educational needs and providing support necessary for achievement. Providing a challenging, worthwhile curriculum based on current industry/academic expectations. Specifically and upon successful completion of the program/course for Office Technician Medical Office Assistant the students will be able to demonstrate proficiency with: Medical Office Procedures Medical Terminology Anatomy & Physiology Medical Coding Health Insurance Insurance Claims Medical Transcription Communication Skills Keyboarding Proficiency Microsoft Office (Word and Excel) Windows 7 Internet Usage Medisoft Electronic Health Records.

4 Grading: Evaluation of student performance is based upon pupil performance objectives relating to course competencies study. The number of competencies mastered and the degree of mastery is translated into appropriate grades consistent with the C-TEC Board of Education policy on grading guidelines, practices, and procedures. In the process of evaluation, instructors obtain several grades for each student within the time frame of the program/course. These grades may include, but are not limited to, performance on tests, quizzes, homework, assignments, special research projects, classroom participation, lab competency mastery and/or improvement and the demonstration of positive employability traits. Teaching methods consist of blended learning including one-on-one instruction from instructor, independent study, self-directed guides, tutorials, use of textbooks with real world examples and projects, online practice software, hands on exercises using authentic software (Medisoft and electronic health records), lecture, occasional guest speaker and internship experience. Journal Reflection: A journal reflection should begin with an introductory paragraph that introduces the main topic of the article and summarizes its content. Following the introduction, a few paragraphs should be written detailing insights, implications, and how the information might be applied in your career. In addition, the reflection should include your personal thoughts and opinions concerning the content of the article. Reflections should be approximately 1 1/2 to 2 pages in length. Grading Scale % - A 80-89% - B 70-79% - C 60-69% - D 59% or below F Credentialing: Certified Medical Office Assistant (CMOA) Course Policies: Disruptive Behavior Disruptive behavior of any type is NOT permitted and may result in dismissal from the program. Sleeping during class, tardiness to class, excessive talking during class and disrespectful behavior are examples of disruptive behavior. Plagiarism Submitting plagiarized work for an academic requirement is considered academic misconduct. Plagiarism is the representation of another s work or ideas as one s own; it includes the unacknowledged word-for-word use and/or paraphrasing of another person s work, and/or inappropriate unacknowledged use of another person s ideas.

5 Diversity - It is the responsibility of the instructor and the students to foster and maintain a harmonious, non-threatening and non-discriminating environment in the classroom. Therefore, all individuals are to be respected as equal and contributing partners of our society. Attendance: Must maintain at least 90% rate of attendance. You are required to attend all classes. Regular attendance is a mark of a dependable person and is one of the first items that a prospective employer will ask about a person seeking a job. Students are responsible for making up any work they have missed. Each portion of a half hour absent will count as a full half hour. No classroom make-up hours will be permitted; it is the student s responsibility to maintain 90 percent attendance. The student must contact the instructor at the school and at the job site by 8:30 a.m. on each day of absence. My voice mail is always turned on. (Consider putting on your cell phone.) Students will be required to fill out an absence leave form. Please do not take smoking breaks during class hours. Personal appearance, dress code, and professionalism A good personal appearance is important in office positions. Even though compliance to the dress code does not affect your grades, it can make a difference when the instructor is asked if the student was compliant to classroom policies. Monday through Thursday students are required to dress professionally. If you are unsure whether something is appropriate to wear to class, ask the instructor before wearing it. On the job site, you will be responsible for following any dress policies your company requires. Check with the instructor if you have questions about dress policies. On Fridays, you may wear business casual clothing (including properly fitting jeans). To maintain a professional appearance, facial jewelry (including pierced tongue) is not permitted in the classroom or at the job sites. Cell phones & computers Cell phones should be set to vibrate instead of ring AND no text messaging is permitted. No FACEBOOK or checking your during class time. Snow days/school cancellation Adult classes at C-TEC will be closed only if a Level II Snow Emergency, power failure, or other unforeseen circumstance takes place. There will be times the high school will be closed due to the weather, but the adult classes will still be held. You may call the Weatherline at to see if classes are being held. Snow days will be made up at the end of your scheduled end date.

6 Sequence: Week ADMINISTRATIVE MEDICAL ASSISTANT 1 1 Career as Administrative Medical Assistant HEALTH CENTER 21 Medical Office Assistant MEDICAL TERMINOLOGY Roots 2 2 HC Environment MOA Suffixes Unit B 3 3 Medicolegal Legal/Ethical Responsibilities 4 4 Communication Skills Legal/Ethical Prefixes Combining Word Parts 5 5 Receptionist Telephone Etiquette General Abbreviations 6 6 Telephone Procedures Telephone Etiquette Body System Abbreviations COMPUTER WORD Windows & Word Unit A Unit C Unit D Unit E Unit F 7 7 Appointments Appointments Anatomic References EXCEL Unit A 8 8 Filing Procedures Appointments ANATOMY - Introduction 9 9 Medical Records Medical Records Integumentary System Drug & Presc. Records Written Communication Medical Records Processing Mail Written Communication Fees, Credit, & Collection Skeletal System Unit B Unit C Unit D Office Equipment Muscular System ELECTRONIC HEALTH RECORDS Ch. 1 Nervous System Ch. 2 No Test Written Communication Sensory System Ch Banking Accounting Cardiovascular System Ch Bookkeeping Accounting Lymphatic System Ch Office Managerial Resp Financial Management Office Environment Respiratory System Ch. 6 Office Environment Digestive System Ch Coding HEALTH INSURANCE Urinary System Ch continue coding 6 Coding Endocrine System Ch continue coding continue coding Reproductive System Ch. 10

7 21 continue coding 7 CPT MODULE TEST Ch continue coding 8 HCPCS Ch finish coding 5 Legal & Regulatory Issues Claims 3 Managed Care TRANSCRIPTION Ch Review using 26 Review using 27 Review using 28 Review using 29 Review using 30 Review using 31 Review using 32 Review using 33 Review using 34 Review using 4 Process Claims Chapter 17 Ch Coding for Med. Necessity Chapter 18 Ch Claim Forms Chapter 19 Ch Comm. Insurance Chapter 20 Ch Blue Cross Blue Shield AMA Ch. 21 Future Trends MEDISOFT Ch. 1 Ch Medicare HEALTH CENTER 21 Ch Medicaid Job Seeking Skills Ch Tri-Care Resume Ch Workers Comp. Certification Test