900 Clock Hours 90 Quarter Credits

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1 Medical Office Management Associate of Applied Science Degree 900 Clock Hours 90 Quarter Credits Course # CouRSE clock Hours Credits MBAS101 Introduction to Medical Administrative Duties MBAS103 Medical Terminology MBAS104 Anatomy, Physiology, and Human Diseases MBAS105 Medical Law and Ethics MBAS113 Computer Basics in Healthcare MBAS107 Healthcare Data Content MBAS109 Introduction to ICD-9-CM MBAS110 CPT/HCPCS Coding: Services and Procedures MBAS111 CPT/HCPCS Coding: Body Systems MBAS102 Patient Education and Workplace Safety MBAS108 Healthcare Delivery Systems GEN111 Human Resource Management GEN200 Critical Thinking GEN104 Introduction to Sociology GEN103 Introduction to Psychology GEN107 Business Math GEN108 Accounting I GEN109 Introduction to Business GEN110 Business Communication GEN112 Supervision GEN113 Principles of Management GEN106 Professional Career Development PROGRAM DESCRIPTION: The Medical Office Management Associate of Applied Science degree program is a 90 quarter credit, 900 clock hours, 75 week educational experience delivered online only that offers students the opportunity to acquire and develop the practical skills and underpinning knowledge for successful entry-level into the healthcare industry through occupational opportunities in office and personnel management and insurance billing/reimbursement. The degree program is offered to afford students the opportunity for general studies that bring about a learned, well-rounded professional, aware of the importance of life-long learning and equipped with critical thinking and superior communication skills in addition to studies with the objectives to acquire the practical skills and knowledge base for effective performance in the various roles graduates may find themselves upon entering their chosen field. Educational activities and learning outcomes of the program 27 include but are not limited to the knowledge of and/or practical skills associated with performing: basic human anatomy and physiology, disease processes, and medical terminology; administrative office skills that include fashioning and management of electronic medical records, word processing and computer skills to best utilize current medical office automation/software related to client data management, routine medical office procedures and insurance billing filing and reimbursement procedures/accurate completion of medical insurance claim forms including evaluating and determining the most appropriate and required coding for maximum reimbursement; an introduction to business and business communication to bring about an understanding of business operations and practices and facilitate the acquisition of effective interpersonal and customer service skills that are consist with superior oral and written communication and professional and effective interaction with healthcare team members and clientele; principles of management, supervision and human resource management to explore and discover the foundational concepts of effective management,

2 leadership and support of personnel for maximum individual and business productivity, as well as the functions of human resources as an integral part in the operations of a business; business math, accounting and financial recordkeeping skills that include accounts receivable and payable as well as preparing a payroll; and, the ability and desire for advancement in the profession through a dedication to life-long learning, an appreciation for studies of the arts, sciences and humanities for development of a more learned professional as manifest in communication and behavior and critical thinking applied to approach in performing all duties and responsibilities of their role. Graduates will be eligible to take the Certified Billing and Coding Specialist certification examination (a National Commission for Credentialing Agencies, NCCA, approved certification) offered by the National Healthcareer Association (NHA) PROGRAM OBJECTIVES: The Medical Office Management Associate of Applied Science degree program engages students in learning activities with the desired results being the development of such practical skills and underpinning knowledge for successful entry-level performance in the allied health industry such as: administrative office skills that include fashioning and management of electronic medical records, word processing and computer skills to best utilize current medical office automation/software related to client data management, routine medical office procedures; insurance billing filing and reimbursement procedures, with accurate completion of medical insurance claim forms including evaluating and determining the most appropriate and required coding for maximum reimbursement; effective business principles and business communication to bring about an understanding of and practical application to business operations and practices effective interpersonal and customer service skills that are consist with superior oral and written communication and professional and effective interaction with healthcare team members and clientele; principles of management, supervision and human resource management to possess and apply the foundational concepts of effective management, leadership and support of personnel for maximum individual and business productivity, the functions of human resources as an integral part in the operations of a business; and, business math, accounting and financial recordkeeping skills that include accounts receivable and payable as well as preparing a payroll; As well as: Ability and desire for advancement in the profession through a dedication to life-long learning Appreciation for studies of the arts, sciences and humanities for development of a more learned professional as manifest in communication and behavior Critical thinking applied to approach in performing all duties and responsibilities of their role JOB OBJECTIVE: Upon completion of the program, the student should be prepared to seek employment work in such healthcare settings as physician s offices, multi-specialty clinics, surgery centers, hospitals, insurance companies; and, state and local community health and home health agencies in profession entry-level positions such as: Medical Receptionist, Medical Secretary, Billing Clerk, Billing Specialist, Patient Account Representative, Patient Services Representative, Hospital Admissions Clerk, Medical Records Clerk; and, this educational foundation affords and enables the graduate to assume managerial responsibility allowing for an expansion of career opportunities such as: Office Coordinator, Supervisor, Manager; Administrative Specialist, Coordinator, Supervisor, Manager; Patient Services Supervisor, Manager; and, Business Administrator. PROGRAM LENGTH: The total program length of the Medical Office Management Associate of Applied Science Degree is 75 weeks, excluding holidays. PROGRAM DELIVERY: All of the courses for the Medical Office Management Associate of Applied Science Degree Program are delivered 100% by distance learning. 28

3 COURSE DESCRIPTIONS MEDICAL OFFICE MANAGEMENT ASSOCIATE OF APPLIED SCIENCE MBAS101 Introduction to Medical Administrative Duties The course offers a presentation of the keyboard and touch typing techniques and practice for speed and accuracy. Included in the course is hands-on experience to learn basic operations and functions of word processing systems. An introduction to insurance coding procedures as well as practical application of the various coding manuals for extracting information to determine appropriate diagnostic and procedural codes for filing insurance claims. A practical application of insurance billing procedures, including completion of insurance claim forms, tracking claims, and extracting information from medical records are included. Various insurance plans including Medicare, Medicaid, Blue Cross/Blue Shield, HMOs and private insurance claim submissions are discussed. Students will also study cultural and ethnic sensitivity as it applies to patient interaction. MBAS103 - Medical Terminology Students will learn the root words, prefixes and suffixes related to tissues, organs, and systems. Body cavities and the body as a whole will be covered. Root words, prefixes, and suffixes related to the integumentary, skeletal, urinary, muscular and digestive systems of the body, the heart, blood and blood vessels and the respiratory system, and the endocrine, reproductive, nervous system and special senses of the body are introduced as well. MBAS104 - Anatomy, Physiology and Human Diseases This course is designed to provide students with an in-depth introduction to the pathophysiology of diseases and disorders of the principal organ systems of the human body. Topics presented include homeostasis and disease processes, trauma, cancer, pain management, and an overview of common diseases and disorders of each organ system. Upon successful completion of this course, students should understand how pathophysiological processes disrupt normal functioning of the human body. MBAS105 Medical Law and Ethics This course begins with an examination of why it is important that healthcare practitioners understand medical law and ethics. The course then covers the basics civil and criminal law, lawsuits and malpractice, negligence, and contracts. Other topics include patient confidentiality, employer/employee issues, the structure of medical practices, the role of the physician in death and dying issues, bioethical issues, and the impact of the Health Insurance Portability and Accountability Act (HIPAA) on medical practices. MBAS107 Healthcare Data Content This course provides the student with a basic understanding of patient and healthcare recordkeeping, different types of data, data sources, use and users of data, and concepts involved in medical law and ethics and their relationship to working with patient data. MBAS109 Introduction to ICD-9-CM Coding This course provides the student with a basic understanding of coding and classification systems in order to assign valid diagnostic and procedural codes. 29

4 MBAS110 CPT/HCPCS Coding: Services and Procedures This course provides the student with a basic understanding of CPT/HCPCS coding in health care. This course provides instruction on the billing of services and procedures related to anesthesia, surgery, radiology, pathology, and medicine. Coding compliance laws, regulations, and penalties are included. MBAS111 CPT/HCPCS Coding: Body Systems This course provides the student with a basic understanding of CPT/HCPCS coding in health care and the use of electronic health records. This course provides instruction on applying CPT coding to billing for integumentary, musculoskeletal, respiratory, digestive, cardiovascular, and genital systems. GEN106 - Professional Career Development 2.5 Credits A comprehensive course to help students develop confidence and independent job-seeking skills. Includes preparation of resume and cover letter, interviewing techniques, job search and follow-up, and discussion of employer-employee relations. Covers the responsibilities of health care providers and the need for effective communication in a medical office. Cultural and ethnic sensitivity issues are also addressed. MBAS113 Computer Basics in Healthcare Practical applications of fundamental mathematical concepts are applied to the medical office, including preparation of payroll, check writing, inventory, and reading number lines and scales. Fundamental math concepts are applied to accounts receivable, including determining fees and charges, completion of ledgers, itemized receipts, and completion of daily journals. Principles and procedures of electronic billing are introduced. Collection procedures are also included. Practical application of electronic medical records for insurance billing and medical office management techniques are included in this course. MBAS108 Healthcare Delivery Systems This course provides the student with a historical development of healthcare delivery systems, including concepts and theory related to financing, regulatory agencies and organizations related to the providing of healthcare. GEN200 Critical Thinking This course offers a comprehensive introduction to critical thinking. Students gain knowledge of deductive and inductive arguments, evaluate the strength of premises, and analyze arguments. The role of language in critical thinking is emphasized. Other topics include categorical statements and syllogisms, compound statements and syllogisms, fallacies of relevance, and fallacies of insufficient evidence. Students explore the basics of critical thinking in research and discover how to construct and write arguments. The course concludes with practical advice on how to be a critical consumer of media messages, in addition to identifying pseudoscientific claims. GEN104 Introduction to Sociology This course provides a broad overview of sociology and how it applies to everyday life. Major theoretical perspectives and concepts are presented, including sociological imagination, culture, deviance, inequality, social change, and social structure. Students also explore the influence of social class and social institutions such as religion, education, healthcare, government, economy, and environment. The family as a social structure is also examined. GEN103 Introduction to Psychology This course provides a general survey of psychology, including the relationship between biology and behavior, such as how stress impacts personal health. Other topics introduced in the course include intelligence and reasoning, personality, gender and sex, memory, ethics, and research methods. 30

5 GEN107 Business Math This course applies math fundamentals to business applications. Topics include a basic math review, business statistics, profit calculations, payroll, banking, interest calculations, insurance, taxes, and other business topics. GEN109 Introduction to Business This course provides students with an overview of business in an increasingly global society serving as an introduction to business terminology, concepts, environments, systems, strategies, and current issues. Topics include an overview of the business environment, business ethics, entrepreneurship and global business, management, marketing, production, information systems, and financial elements of business. This course provides a solid business foundation for more detailed and higher-level study in subsequent courses. MOFC102 Patient Education and Workplace Safety This course covers the skills and knowledge that are required by the health services professional in order to provide patient education as well as learn to follow safety measures in the medical office environment. GEN111 Human Resource Management This course focuses on the human resource management skills used by medical office managers in their dayto-day operations. Students are expected to develop a strategic HR plan; craft a personnel and recruiting plan for an organization and implement criteria for employee selection; identify key deficits in employee training and development programs; develop performance appraisal criteria for multiple positions in an organization; determine a pay plan and benefits mix; evaluate employment discrimination and labor law; identify legal, health, and safety issues in the workplace; and manage ethical conflicts in an organization. GEN108 Accounting I This course provides students with an introduction to business accounting. Topics include accounting concepts and principles, financial statements, internal control design, and accounting for partnerships. Students are expected to define terms related to business accounting; apply accounting concepts and principles; prepare financial statements; analyze financial statements for decision making; evaluate internal controls; and account for partnership transactions. GEN110 Business Communication This course provides the foundations of all types of business communication, including letters, memos, electronic communication, written reports, oral presentations, and interpersonal communication. Students will receive instruction on evaluating elements of effective business communication; explaining barriers that can create ineffective communication; analyzing ethical issues related to communication; examining how technology has impacted business communications; and explaining the importance of intercultural communication. GEN112 Supervision This course teaches students about the roles and responsibilities of supervisors. The course focus builds from a foundation of fundamental through a pyramid of understanding the scope of responsibilities for first-line supervisors through the chairman of the board in private, service, and public organizations. GEN113 Principles of Management This course introduces students to management philosophies in today s changing world. It includes globalization, ethics, diversity, customer service, and innovation from a managerial perspective. 31