# Sigma (σ) is a Greek letter used to represent the statistical term standard deviation

Save this PDF as:

Size: px
Start display at page:

Download "Sigma (σ) is a Greek letter used to represent the statistical term standard deviation"

## Transcription

1 July 1, 2014

2 Sigma (σ) is a Greek letter used to represent the statistical term standard deviation Standard deviation is a numerical value that represents the measure of the average variability between the mean (average) of a sample or population and the individual data points that make up the total sample. Six Sigma measures the deviations from average in a particular business process

3 As a quality management methodology, uses different theories and tools to improve upon business processes 6 Sigma process produces only 3.4 defects per million opportunities. Source: Affiliated Services Group, Ltd.,

4 ( )- Carl Frederick first scientist to introduce the concept of the normal curve (1920)- Walter Shewhart used same concept to demonstrate that once a manufacturing process deviates three standard deviations away from the mean (or average), the product must then be remade or it will not pass quality inspection

5 (1980s)-Motorola engineer, Bill Smith, coined the term Six Sigma. Motorola became the first corporation to create and implement this methodology (reported \$16 billion in savings) launched Sigma Quality Program Six Sigma Research Institute; (1990 s) Other companies, such as GE, were using the Six Sigma Control method

6 Discover all of the problems within an organization that may or may not be apparent through research & data collection To take appropriate action to reduce the number of errors and reworks which are known to cost time, opportunities, money and clients.

7 As a management system, it is reported to: Ensure improvements are sustained Bring production teams together to maximize their efforts Bring business strategies in line with improvement efforts Accelerate results

8 As a metric system: Used as a scale of quality and refers to the goal of 6 sigma or 3.4 defects per million Started as a means to reduce defects, but then principals carried over to other areas of business development As a methodology: Used to keep main focus of company on understanding needs of customer Develop process to meet consumer needs using data and statistics to minimize variation in production, and create sustainable business models

9 3 Sigma process 6 Sigma process Produces 6.7 DPMO produces only 3.4 DPMO 5,000 incorrect surgical procedures/week 2 incorrect surgical procedures/ week 200,000 wrong prescriptions/ year 68 wrong prescriptions/ year

10 2 sigma process produces 308,538 DPMO (31% defective) 3 sigma process produces 66,807 DPMO (6.7% defective) 4 sigma process produces 6,210 DPMO (0.62% defective) 5 sigma process produces 233 DPMO (0.023% defective) 6 sigma process produces 3.4 DPMO ( % defective)

11 Two types of Six Sigma Processes : DMAIC: Improve an existing system or process Define-Measure-Analyze-Improve-Control DMADV: Create new system or process Define-Measure-Analyze-Design-Verify

12 Define Control Measure Improve Analyze

13 Define Verify Measure Design Analyze

14 Employee Customer Process

15 Levels of Six Sigma Training & Certification Master Black Belt Black Belt Green Belt Yellow Belt White Belt

16 White Belt Intro to the most basic foundation of Six Sigma knowledge (**may not be fully recognized by some members in Six Sigma community) Yellow Belt Overall insight to the techniques of Six Sigma, its metrics, and basic improvement methodologies (** traditionally seen as most basic intro by Six Sigma community)

17 Green Belt Enhanced problem-solving skills Emphasis on the DMAIC model Incorporate quality language and tools in daily operations Help deploy Six Sigma techniques in organization Lead small-scale improvement projects in employee s focus area

18 Black Belt Embodies a thorough knowledge of Six Sigma philosophies and principles (including supporting systems and tools) Complete understanding of DMAIC/DMADV models in accordance with Six Sigma principles Have a basic knowledge of lean enterprise concepts Can quickly identify "non-value-added" activities CHANGE AGENT

19 Master Black Belt Black Belt with additional training and experience Renowned for leadership skills and ability to handle situations Apply appropriate methodologies to attain tangible results Expertise in identification of project deployment opportunities Level of skill ranges from communication, coaching, and project management to statistical analysis

20 Six Sigma Champions Senior or middle level executive Role is choosing and sponsoring specific projects Responsible for ensuring that whatever projects are undertaken mesh well with the goals and intentions of the business or corporation overall

21 Methodology that focuses on maximizing customer value while minimizing waste Eliminating waste creates a process that requires less human effort, less space, less capital, and less time

22 (1890s)- Fredrick W. Taylor was the first to study work management scientifically (1910)- Henry Ford s vision of mass production inspired ideas about continuous assembly lines and flow systems (1930s)- Taiichi Ohno of Toyota implemented Lean methodologies to reduce inefficiencies and improve overall value to customers. Toyota is the leading lean exemplar in the world

23

24 1. Specify value from the standpoint of the end customer by product family 2. Identify all the steps in the value stream for each product family, eliminating whenever possible those steps that do not create value 3. Make the value-creating steps occur in tight sequence so the product will flow smoothly toward the customer

25 4. As flow is introduced, let customers pull value from the next upstream activity 5. As value is specified, value streams are identified, wasted steps are removed, and flow and pull are introduced, begin the process again and continue it until a state of perfection is reached in which perfect value is created with no waste

26 Managerial concept that combines the two methodologies of Lean & Six Sigma Results in the elimination of 8 kinds of wastes and improved capability of performance Source: Nave, Dave. (2002). How to Compare Six Sigma, Lean and the Theory of Constraints: A Framework for Choosing What s Best for Your Organization. Quality Progress March. pp

27 Four indicators to define performance level Service level Service cost Customer satisfaction Clinical excellence Challenges of implementation Patient care involves human elements as opposed to manufacturing Levering Six Sigma data to drive human behavior Bandyopadhyaya, J. & Coppen, K. Six Sigma Approach to Healthcare Quality and Productivity Management. International Journal of Quality & Productivity Management 5.1 (2005): 2-1.

28 Determine patient s preference Patient s evaluation of the services Measure patient s perspective through reports of objective observations Bandyopadhyaya, J. & Coppen, K. Six Sigma Approach to Healthcare Quality and Productivity Management. International Journal of Quality & Productivity Management 5.1 (2005): 2-1.

29 Source: Beaver, Rick. Successfully Applying Six Sigma in a Healthcare Organization. 6 January July 2014

30 Figure 1. A model of Six Sigma approach to health care quality improvement

31 Define the goal and scope of the project Create a performance baseline Monitor performance and collect performance related data If performance goes below expected level, analyze the root causes of the problem Implement procedures to remove root cause Evaluate performance of the system before and after implementation

32 Get White Belt Certified Most basic level of understanding of the Six Sigma Methodology Provides basic definition, history, and structure of the discipline Why Get White Belt Certified? Provides a solid understanding of who is involved in the actual implementation within an organization Resume builder & conversation starter You can do it for FREE!

33 For a limited time, Aveta Business Institute is offering Free Six Sigma White Belt Certification Visit the Aveta website for more information and to complete the Six Sigma White Belt Certification

34 Six Sigma use among Regional Stakeholders Do you currently use Six Sigma within your organization? If yes, have you found it easy to implement and how has it impacted quality? If no, do you have plans to start using Six Sigma within your organization? Open Q&A

35 Six Sigma Presentation & White Belt Training, Institute for Healthcare Improvement Student Chapter, School of Public Health, Texas A&M University) Taylor, Elliott. The Difference Between 3 Sigma and 6 Sigma. Retrieved from 3-sigma-6-sigma.html Affiliated Services Group, Ltd. Lean Enterprise Institute, Nave, Dave. (2002). How to Compare Six Sigma, Lean and the Theory of Constraints: A Framework for Choosing What s Best for Your Organization. Quality Progress March. pp Retrieved from 33cd-4ef2-bcc8-792c5b4ef6a6- ASQStoryonQualitySigmaAndLean.pdf Aveta Business Institute,

36 Beaver, Rick. Successfully Applying Six Sigma in a Healthcare Organization. 6 January July Bandyopadhyaya, J. & Coppen, K. Six Sigma Approach to Healthcare Quality and Productivity Management. International Journal of Quality & Productivity Management 5.1 (2005): 2-1.

### SIX SIGMA IN HOSPITAL AND HEALTH CARE MANAGEMENT

SIX SIGMA IN HOSPITAL AND HEALTH CARE MANAGEMENT Competition in health care sector are forcing healthcare organizations to look for new ways and means for improving their processes. This for improving

### 4/23/2015. Compare and Contrast Process Improvement Methodologies including Six Sigma and Lean

Managing Process Change Rose Romeo, PhD, FACB Compare and Contrast Process Improvement Methodologies including Six Sigma and Lean Evaluate Case Study (Six Sigma & Lean) Organization Personnel Planning

### Six Sigma Certification Program White Belt Lesson 3: Six Sigma Teamwork; Roles and Responsibilities

The Six Sigma Training and Certification Levels are organized into a hierarchy of individuals (named according to martial arts convention). As this process is deeply rooted in teamwork, it is important

### 6 SIGMA TRAINING & CERTIFICATION

www.sixsigmaonline.org 6 SIGMA TRAINING & CERTIFICATION refresh your thinking Online Training & Certification...in your home or in your office Our courses are designed for individuals whose schedule demands

### Six Sigma in Action. Data-driven process improvement. Process Improvement Brief February 2015 www.datamark.net

Six Sigma in Action Data-driven process improvement Process Improvement Brief February 2015 www.datamark.net Six Sigma Methodology Applied to clients business processes at our U.S. and offshore sites,

### Introduction to Essentials of Lean Six Sigma (6s) Strategies

Chapter 1 Introduction to Essentials of Lean Six Sigma (6s) Strategies Lean Six Sigma: Six Sigma Quality with Lean Speed 1.1 LEAN SIX SIGMA (6s) CONCEPT REVIEW 1.1.1 THE PHILOSOPHY In any organization

### Improving Healthcare at. Lean Six Sigma

Lean Six Sigma in Healthcare Improving Healthcare at Presbyterian Healthcare Services Using Lean Six Sigma Learning Objectives Why we need to improve our processes What is Lean Six Sigma Why do we need

### Six sigma project management

Six sigma project management Bizagi Suite Six sigma project management 1 Table of Contents Six Sigma Project Management... 3 Process Elements... 9 Project Charter... 9 Define... 11 Measure...12 Analyze...12

### GE Capital. Driving change and continuous process improvement. how-to

Driving change and continuous process improvement Process improvement or PI involves applying tools and techniques to help a company achieve its goals Characteristics Aligned around what customers value

### Six Sigma in Healthcare Industry : Some Common Barriers, Challenges and Critical Success Factors

Six Sigma in Healthcare Industry : Some Common Barriers, Challenges and Critical Success Factors Professor Jiju Antony Director, Centre for Research in Six Sigma and Process Improvement Caledonian Business

### Operations Management and Lean Six Sigma. Presented by: David Muncaster Manager, CI and CSAT Staples Advantage Canada

Operations Management and Lean Six Sigma Presented by: David Muncaster Manager, CI and CSAT Staples Advantage Canada Who is this guy standing up in front of you? Manager, Continuous Improvement and CSAT

### Purchasing Success for the Service Sector: Using Lean & Six Sigma.

Purchasing Success for the Service Sector: Using Lean & Six Sigma. Gurpreet Singh Khurana, MBA, C.P.M., Lean Six Sigma Green Belt Process Improvement Director, AmeriHealth Mercy Family of Companies gurpreet.khurana@amerihealthmercy.com

### What Is Six Sigma? Introduction to 6σ. By : Melanie Brochu

What Is Six Sigma? Introduction to 6σ By : Melanie Brochu September 2015 Who I am My name is; Melanie Brochu Education; Wood transformation engineer (since 2001) Certification; Certified SixSigma Black

### Lean Management. KAIZEN Training of Trainers. KAIZEN Facilitators Guide Page to.

Lean Management KAIZEN Training of Trainers KAIZEN Facilitators Guide Page to. Objectives of the session At the end of the session, trainees are able to: 1) Understand the philosophy on lean management

### Author: Moore, Rachael R. Title: Optimizing Sales and Marketing Pipeline Yield of Company XYZ

1 Author: Moore, Rachael R. Title: Optimizing Sales and Marketing Pipeline Yield of Company XYZ The accompanying research report is submitted to the University of Wisconsin-Stout, Graduate School in partial

### 5 Unexpected Ways Continuous Improvement With Lean Six Sigma Can Improve Your Company

A Whitepaper from Juran Global The Source for Breakthrough Lean Six Sigma 5 Unexpected Ways Continuous Improvement With Lean Six Sigma Can Improve Your Company 0 Juran Global Our expertise has been developed

### Body of Knowledge for Six Sigma Green Belt

Body of Knowledge for Six Sigma Green Belt What to Prepare For: The following is the Six Sigma Green Belt Certification Body of Knowledge that the exam will cover. We strongly encourage you to study and

### Lean manufacturing in the age of the Industrial Internet

Lean manufacturing in the age of the Industrial Internet From Henry Ford s moving assembly line to Taiichi Ohno s Toyota production system, now known as lean production, manufacturers globally have constantly

### Lean manufacturing in the age of the Industrial Internet

Lean manufacturing in the age of the Industrial Internet From Henry Ford s moving assembly line to Taiichi Ohno s Toyota production system, now known as lean production, manufacturers globally have constantly

### INCITO CONSULTING GROUP 8 R E A S O N S W H Y L E A N M AT T E R S M AY 2 7, 2 0 1 5

INCITO CONSULTING GROUP 8 R E A S O N S W H Y L E A N M AT T E R S M AY 2 7, 2 0 1 5 QUICK INTRODUCTION (THANK YOU!) 2 2015 Incito Consulting Group 6/2/2015 ISIDRO IZZY GALICIA PRESIDENT & CEO San Francisco,

### TPMG. Lean. Transformation In Healthcare. Consulting. Improving patient outcomes and satisfaction while driving down the cost of care!

TPMG Consulting Lean Improving patient outcomes and satisfaction while driving down the cost of care! Transformation In Healthcare Service Description: Excellence in Healthcare Delivery TABLE OF CONTENTS

### TRAINING SESSION SUMMARIES FOR SERVICE

TRAINING SESSION SUMMARIES FOR SERVICE Central to the lean philosophy is the mandate to educate everyone in an organization. Productivity s lean training has been called the best in the business, and for

### An Overview of Lean and How to Adopt Lean to Biotech Manufacturing

An Overview of Lean and How to Adopt Lean to Biotech Manufacturing ISPE 16th Annual Vendor Night Exhibit Show March 1, 2007 Dr. Fadel Hamed Process Owner, Operational Excellence Training and Methodology

### TPMG. Education. Lean. Transformation In Healthcare. Onsite Training: Executive Champion Workshop. Establish a Culture of Continuous Improvement!

TPMG Education Lean Onsite Training: Executive Champion Workshop Transformation In Healthcare Establish a Culture of Continuous Improvement! TABLE OF CONTENTS Lean Healthcare Transformation Improving patient

### Six Sigma DMAIC Model and its Synergy with ITIL and CMMI

Six Sigma DMAIC Model and its Synergy with ITIL and CMMI Muhammad Noman Butt and M. Anwar SZABIST, Karachi. Abstract: Considering the rapid growth of the emerging trends and technologies as well as the

### Literature Review of Business Process Improvement Methodologies: Executive Summary

Literature Review of Business Process Improvement Methodologies: Executive Summary April 2008 Researchers: Dr Zoe Radnor Associate Professor in Operations Management Warwick Business School University

### A Case Study and Exercise on How To Use Lean Principles to Overcome A Broken Paradigm

A Case Study and Exercise on How To Use Lean Principles to Overcome A Broken Paradigm Cynthia Seaver, Director of Process Excellence Mercy Health Muskegon Certified Six Sigma Black Belt & Lean Expert Case

### Lean and Six Sigma Healthcare Fad or Reality. Vince D Mello President

Lean and Six Sigma Healthcare Fad or Reality Vince D Mello President TODAY S DISCUSSION About Lean Methodologies Application benefits and outcomes About Six Sigma Key learning's QUALITY FUNDAMENTALS Function

### Study of Productivity Improvement Using Lean Six Sigma Methodology

International Review of Applied Engineering Research. ISSN 2248-9967 Volume 4, Number 1 (2014), pp. 33-38 Research India Publications http://www.ripublication.com/iraer.htm Study of Productivity Improvement

### Process Improvement Program Project Process

Process Improvement Program Project Process 1 P a g e 12/3/2014 The Process Improvement Program is part of the City of Fort Lauderdale s FL 2 STAT Approach to Exponential Improvement. Its objective is

### ICP International. Corporate Briefing. www.icpinternational.net

ICP International Corporate Briefing www.icpinternational.net Contents Company Overview Solutions Strategy Development & Deployment Lean Six Sigma (LSS) Systems Requirements Design & Application Development

### Lean Six Sigma Green Belt

Lean Six Sigma Green Belt This programme provides the route to attaining benchmark British Quality Foundation Green Belt Certification but is equally for delegates who simply want to find out in detail

### www.stephenbarkar.se Lean vs. Agile similarities and differences 2014-08-29 Created by Stephen Barkar - www.stephenbarkar.se

1 www.stephenbarkar.se Lean vs. Agile similarities and differences 2014-08-29 Purpose with the material 2 This material describes the basics of Agile and Lean and the similarities and differences between

### Lean Certification Program Blended Learning Program Cost: \$5500. Course Description

Lean Certification Program Blended Learning Program Cost: \$5500 Course Description Lean Certification Program is a disciplined process improvement approach focused on reducing waste, increasing customer

### White Paper. Ross Raifsnider National Advisor/Higher Education and Region Manager Xerox Global Services, Inc.

White Paper Lean Six Sigma in higher education: Applying proven methodologies to improve quality, remove waste, and quantify opportunities in colleges and universities. Ross Raifsnider National Advisor/Higher

### Lean Six Sigma Consulting

Lean Consulting A Joint Initiative between Lean International Board & Latitude 12 About Lean Lean and, together known as Lean, is a set of widely used Leadership and Management tools and techniques that

### Applying Six Sigma at 3M

Applying at 3M David Osten Copyright 3M 2002-2003 P r e s s u r e S e n s i t i v e T a p e C o u n c i l 3M Company Vision & Values To be the most innovative enterprise and the preferred supplier. Values

### Readiness for Lean/Six Sigma Key success factors for integrating Lean/Six Sigma in a Healthcare setting

Readiness for Lean/Six Sigma Key success factors for integrating Lean/Six Sigma in a Healthcare setting D. Junell Scheeres, MA, BS, CSSBB VHA s Integrated Delivery Team SHS 2005 Conference Co-Chair jscheere@vha.com

### Applying Lean Principles to Improve Healthcare Quality and Safety

Applying Lean Principles to Improve Healthcare Quality and Safety Applying Lean Principles to Improve Healthcare Quality and Safety As a percentage of its gross domestic product (GDP), the U.S. spends

### Six Sigma, ISO 9001 and Baldrige

Six Sigma, ISO 9001 and Baldrige Many organizations ask How Do these programs, processes and standards support each other? These initiatives are not mutually exclusive, in fact, understanding and applying

### The advantages and limitations of Lean Six Sigma in process (re)design:

The advantages and limitations of Lean Six Sigma in process (re)design: Combining continuous improvement methods to align the product characteristics with the customer s requirements. Bachelor s Thesis

White Paper Lean Six Sigma in the public sector: Applying proven methodologies to improve quality, remove waste, and uncover hidden opportunities in state and local government. Kent Snyder Principal Xerox

### Lean Six Sigma A guide to business improvement and certification

Lean Six Sigma A guide to business improvement and certification Lean Six Sigma Business Improvement What is Lean Six Sigma? Lean Six Sigma is a two staged business approach to continual improvement which

### Integrating Lean and Six Sigma Methodologies for Business Excellence

A SAM Group Company Integrating Lean and Six Sigma Methodologies for Business Excellence by Rohit Ramaswamy, Ph.D. Oriel Incorporated, A SAM Group Company Do you belong to an organization that has been

### How To Compare Six Sigma, Lean and the Theory of Constraints

P R O C E S S M P R O V E M E N T How To Compare Six Sigma, Lean and the Theory of Constraints A framework for choosing what s best for your organization WTHN THE AMERCAN business community a multitude

### Body of Knowledge for Six Sigma Lean Sensei

Body of Knowledge for Six Sigma Lean Sensei What to Prepare For: The following is the Lean Six Sigma Certification Body of Knowledge that the exam will cover. We strongly encourage you to study and prepare

### Using Quality Assurance Standards. Don t assume quality, ensure quality

Using Quality Assurance Standards Don t assume quality, ensure quality Learning Objectives At the end of this module, you will be able to: Identify the difference between Quality Assurance (QA) and Quality

### Lean Six Sigma Green Belt Programme

Lean Six Sigma Green Belt Programme This programme provides the route to attaining benchmark British Quality Foundation Green Belt Certification but is equally for delegates who simply want to find out

### WHY LEAN SIX SIGMA IS RIGHT FOR DRIVING CONTINUOUS IMPROVEMENT THROUGH SHARED SERVICES

WHY LEAN SIX SIGMA IS RIGHT FOR DRIVING CONTINUOUS IMPROVEMENT THROUGH SHARED SERVICES 2014 Why is it so hard to maintain the momentum of your Shared Services post implementation? Partly, it s the result

### Developing a Formidable Business / Continuous Improvement Methodology in Africa. By: Frederick O Popoola

Developing a Formidable Business / Continuous Improvement Methodology in Africa By: Frederick O Popoola INTRODUCTION The Challenge: How do Organizations survive in a competitive environment? Need to change

### Basics of Lean Thinking. Gary Hatcher American Electric Power

Basics of Lean Thinking Gary Hatcher American Electric Power What is Lean Thinking? A competitive strategy for improving the operating performance of any business Consists of a set of Principles, Systems

### The Need for Lean Training

The Need for Lean Training Jim Keyes University of Wisconsin Stout The recent economic downturn and the sustaining of lower economic conditions into the near future have caused manufacturers to reevaluate

### Terrigal Burn MD Lean Physician Champion Palo Alto Medical Foundation

Terrigal Burn MD Lean Physician Champion Palo Alto Medical Foundation 1 ????? 2 LEAN: BLIND MEN AND ELEPHANT 3 Academic: UC System, Stanford, U of Michigan, Beth Israel Deaconess, U of Oregon, Duke, UNC

### BQF Lean Certification Process

BQF Lean Certification Process Overview The CI/Lean Certification process provides for four levels of BQF certification. These are: BQF CI/Lean Associate; BQF CI/Lean Practitioner; BQF CI/Lean Advanced

### BEGINNING THE LEAN IMPROVEMENT JOURNEY IN THE CLINICAL LABORATORY

BEGINNING THE LEAN IMPROVEMENT JOURNEY IN THE CLINICAL LABORATORY Author: Jason A. Coons, Program Manager, TechSolve Abstract Lean is an extremely powerful tool in identifying and eliminating waste. The

### Lean Six Sigma Black Belt Blended Learning Program. Course Description. Blended Learning

Course Description Blended Learning Lean Six Sigma Black Belt Blended Learning Program Lean Six Sigma (LSS) is a disciplined process improvement approach focused on reducing waste, increasing customer

### Leveraging Lean Strategy to Improve Organizational Performance. Gayle E. McGinnis, Sr. Director of Care Improvement (Lean)

Leveraging Lean Strategy to Improve Organizational Performance Gayle E. McGinnis, Sr. Director of Care Improvement (Lean) Session Agenda Introduce Harvard Vanguard Medical Associates Why Lean? Lean Journey

### The Two Key Criteria for Successful Six Sigma Project Selection Advantage Series White Paper By Jeff Gotro, Ph.D., CMC

The Two Key Criteria for Successful Six Sigma Project Selection Advantage Series White Paper By Jeff Gotro, Ph.D., CMC Introduction Encouraged by the results of Six Sigma deployment at Motorola, AlliedSignal

### Six Sigma and RFID Enabling process improvement

Six Sigma and RFID Enabling process improvement SM Copyright 2005 United Parcel Service of America, Inc. All Rights Reserved. No part of this publication may be reproduced without the prior written permission

### Driving CME Process Innovation Using Lean Six Sigma Methodologies

Driving CME Process Innovation Using Lean Six Sigma Methodologies Danielle Milbauer Administrative Director, NYU Post-Graduate Medical School 212.263.5294 danielle.milbauer@nyumc.org Raja Venkata Akunuru

### An Exploration of Quality Control in Banking and Finance

Abstract An Exploration of Quality Control in Banking and Finance Jawaher A. Bin Jumah, MSN, RN. René P. Burt, EIT, MSIE. Benjamin Buttram This article discusses the use of quality control techniques in

### Better for Less Lean Sigma for the Public Sector

T o w a r d s E x c e l l e n c e A c h i e v e m e n t a n d L e a r n i n g Better for Less Lean Sigma for the Public Sector A white paper by Eirian Lewis TEAL Consulting Ltd www.tealconsulting.co.uk

### Integrating Lean, Six Sigma, and CMMI. David N. Card dca@q-labs.com

Integrating Lean, Six Sigma, and CMMI David N. Card dca@q-labs.com Agenda Problem Statement A Little History Popular Approaches Comparison of Approaches Summary Problem Adoption of Six Sigma and Lean is

### THE PERFORMANCE MANAGEMENT GROUP LLC

THE PERFORMANCE MANAGEMENT GROUP LLC LEAN SIX SIGMA EXCELLENCE IN HEALTHCARE DELIVERY GREEN BELT CERTIFICATION Performance Improvement Training for the Healthcare Industry ABOUT THE LEAN SIX SIGMA EXCELLENCE

### THE PERFORMANCE MANAGEMENT GROUP LLC

THE PERFORMANCE MANAGEMENT GROUP LLC ON-CAMPUS TRAINING: LEAN SIX SIGMA EXCELLENCE IN HEALTHCARE DELIVERY BLACK BELT CERTIFICATION Performance Improvement Training for the Healthcare Industry ABOUT THE

### Solutions for Improving Clinic Flow and Reducing Delays. Assessing Existing Clinic Flow Creating Flow Stations Unscheduled Patient Arrivals

Solutions for Improving Clinic Flow and Reducing Delays Assessing Existing Clinic Flow Creating Flow Stations Unscheduled Patient Arrivals Table of Contents Page 1. Assessing Existing Clinic Flow: Defining

### Details of Synopsis. Name and Address of the candidate: Name and Address of the Guide: Name and Address of the Co-Guide: Research center:

Details of Synopsis Name and Address of the candidate: Shreeranga Bhat, Lecturer, Dept. of Mechanical Engineering, St. Joseph Engineering College, Mangalore 5750 028, Email: shreeranga1981@yahoo.com Mobile:

### By Wavepac Infosystems LLC Dubai UAE (In coordination with AIQM India)

By Wavepac Infosystems LLC Dubai UAE (In coordination with AIQM India) GE s ex CEO Jack Welch s words. Six sigma has changed the DNA at GE it is the way that GE works in everything that GE does in every

### Learning Objectives Lean Six Sigma Black Belt Course

Learning Objectives Lean Six Sigma Black Belt Course The overarching learning objective of this course is to develop a comprehensive set of skills that will allow you to function effectively as a Six Sigma

### Operations Improvement Methods: Choosing a Path for Hospitals and Clinics

C A LIFORNIA HEALTHCARE FOUNDATION Operations Improvement Methods: Choosing a Path for Hospitals and Clinics Prepared for California HealthCare Foundation by David Belson, Ph.D. University of So u t h

### Operational Excellence using Lean Six Sigma Amit Dasgupta

Operational Excellence using Lean Six Sigma Amit Dasgupta Amit Dasgupta 1 Contents Introduction to Operational Excellence Deployment Practice Our Services Amit Dasgupta 2 Operational Excellence using Lean

### Utilizing Lean / Six Sigma in Healthcare

Utilizing Lean / Six Sigma in Healthcare Heather Bendyk, MBA Corporate Director of Quality Services & Master Black Belt Spartanburg Regional Healthcare System hbendyk@srhs.com 1 Introduction: The Evolution

### Unit-5 Quality Management Standards

Unit-5 Quality Management Standards 1 THE ISO 9000 FAMILY ISO 9000: 2005 Identifies the fundamentals and vocabulary for Quality Management Systems (QMS) ISO 9001:2008 Specifies requirements for a QMS where

### Lean Six Sigma Master Black Belt Certification Programme (MBB 08)

Lean Six Sigma Master Black Belt Certification Programme (MBB 08) DURING APRIL - MAY 2015 (12 days) Conducted by: SQC & OR Unit, Mumbai Indian Statistical Institute, Room No 320, 3rd Floor Old C G O Building

### Lean Production with Work Process Management

GE Fanuc Intelligent Platforms Lean Production with Work Process Management Enabling Standard Work to Increase Cost Savings and Maintain Lean Momentum When there is no standard, there can be no kaizen.

### BEST Lean Six Sigma Black Belt Training

BEST Lean Six Sigma Black Belt Training Achieve exceptional business results by improving products, services and processes. World Class Lean Six Sigma training emphasizing organizational change management.

### Six Sigma. Breakthrough Strategy or Your Worse Nightmare? Jeffrey T. Gotro, Ph.D. Director of Research & Development Ablestik Laboratories

Six Sigma Breakthrough Strategy or Your Worse Nightmare? Jeffrey T. Gotro, Ph.D. Director of Research & Development Ablestik Laboratories Agenda What is Six Sigma? What are the challenges? What are the

### The Art and Science of Winning Physician Support for Six Sigma Change

Six Sigma The Art and Science of Winning Physician Support for Six Sigma Change By Walter Ettinger, MD and Mark Van Kooy, MD Six Sigma is a process improvement methodology that is remarkably effective

### OPERATIONAL EXCELLENCE A KEY TO WORLD- CLASS BUSINESS PERFORMANCE

OPERATIONAL EXCELLENCE A KEY TO WORLD- CLASS BUSINESS PERFORMANCE NĂFTĂNĂILĂ Ion Academy of Economic Studies, Bucharest, Romania RADU Cătălina Academy of Economic Studies, Bucharest, Romania CIOANĂ Georgiana

### White Paper Operations Research Applications to Support Performance Improvement in Healthcare

White Paper Operations Research Applications to Support Performance Improvement in Healthcare Date: April, 2011 Provided by: Concurrent Technologies Corporation (CTC) 100 CTC Drive Johnstown, PA 15904-1935

### Lean Manufacturing and Six Sigma

Lean Manufacturing and Six Sigma Research Questions What have we done in the past? What must we do in the future? How do we know these are the correct actions? 1 Lean Definitions Key concepts of lean:

### LEAN SIX SIGMA GR E E N B E LT

GREEN BELT ir H.C. Theisens Master Black Belt In today s globally competitive market place, it is important for all businesses and organizations, whether manufacturing or service, to continuously focus

### ASHP Professional Development Section Advisory Group. Professional Development Opportunities for Informatics Pharmacists

ASHP Professional Development Section Advisory Group Professional Development Opportunities for Informatics Pharmacists Introduction Many opportunities exist to help informatics pharmacists gain the knowledge

### Using Lean Six Sigma to Accelerate

Using Lean Six Sigma to Accelerate CMMI Implementation Briefers: Diane A. Glaser Michael D. Barnett US Army LCMC SEC CMMI Coordinator Communication Software ASQ SSGB Engineering Support Division MTC Technologies,

### The organizational structure is a functional form of structure. a. line b. line and staff c. circle and core d. matrix Answer: a

TEST CHAPTERS 5, 6 & 7 STUDY GUIDE MULTIPLE CHOICE QUESTIONS The use of teams composed of senior managers is prevalent in total quality organizations. a. complaint-resolution b. problem-solving c. steering

### Continuous Improvement Workshop: Kinexus Kaizen in Action

Continuous Improvement Workshop: Kinexus Kaizen in Action Introductions Josh Cosner Director of Quality Kinexus ü IT Background ü Been with Kinexus 6 years ü Internal Consultant ü Lead Kinexus Kaizen Program

### LEAN MANUFACTURING LEAN MANUFACTURING, 5S AND SIX SIGMA

Page 1 of 8 PREPARED BY THE FOLK GROUP. THIS MAY BE REPRINTED WITH ATTRIBUTION. FEBRUARY, 2009. We re big fans of lean manufacturing practices, 5S and Six Sigma based on the results we ve seen in metal

### BODY OF KNOWLEDGE CERTIFIED SIX SIGMA YELLOW BELT

BODY OF KNOWLEDGE CERTIFIED SIX SIGMA YELLOW BELT The topics in this Body of Knowledge include additional detail in the form of subtext explanations and the cognitive level at which test questions will

### Lean Silver Certification Blueprint

The Lean Certification Blueprint provides additional useful information beyond the Body of Knowledge. The Body of Knowledge specifies the competencies, topics, and subtopics required by different types

### Improvement & Implementation. Implementation & Leadership

INTRODUCTION The level descriptors are central to LCS, since they define what knowledge and implementation abilities an individual should possess. A programme or course aligned to a level should therefore

### StatSoft. Business White Paper. Six Sigma Methodology and STATISTICA

StatSoft Business White Paper Six Sigma Methodology and STATISTICA StatSoft Business White Paper Six Sigma and STATISTICA 2 Table of Contents What is Six Sigma?... 3 Why is Six Sigma so popular?... 3 Technically

Mini-Lessons from Juran Global The Source for Breakthrough Juran.com Series Business Process Improvement: A Way to Think About Quality Juran Global Our expertise has been developed over more than six decades

### Quality Intervenes At a Hospital

Quality Intervenes At a Hospital by Jennifer Volland The Nebraska Medical Center is a 735-bed nonprofit hospital in Omaha. Made up of two merged facilities Clarkson Hospital and the University of Nebraska

### GE Healthcare. Lean Healthcare. Creating a Lean-thinking culture. Garrett Ogden Beverly Moncy

GE Healthcare Lean Healthcare Creating a Lean-thinking culture Garrett Ogden Beverly Moncy Healthcare is complicated, but caring is ultimately simple. Prepare leadership. Leadership plays a significant

### Webinar Series. Creating Diplomats For Hope. Empathy & Lean. Using Lean Healthcare methodologies to improve upon the patient experience

Webinar Series Creating Diplomats For Hope Empathy & Lean Using Lean Healthcare methodologies to improve upon the patient experience Webinar Series Creating Diplomats For Hope HOUSEKEEPING AUDIO is available

### Lean Manufacturing Essential Principles

Mini-Lessons from Juran Global The Source for Breakthrough Juran.com Series Lean Manufacturing Essential Principles Juran Global Our expertise has been developed over more than six decades of real-world

### Process Improvement Training Portfolio

Process Improvement Training Portfolio evolve To stay competitive, all businesses focus on achieving increasingly better bottom-line results. That s why it s essential to develop and maintain business

### THE PERFORMANCE MANAGEMENT GROUP LLC

THE PERFORMANCE MANAGEMENT GROUP LLC REMOTE SERVICES: LEAN SIX SIGMA HEALTHCARE MASTER BLACK BELT CONSULTANTS Lean Six Sigma Healthcare Training and Certification Program Development and Mentoring Performance