How Lean Six Sigma can Change Higher Education. Norma Simons Performance Innovation LLC Secretary ASQ Education Division
|
|
- Roxanne West
- 8 years ago
- Views:
Transcription
1 How Lean Six Sigma can Change Higher Education Norma Simons Performance Innovation LLC Secretary ASQ Education Division
2 Learning Outcomes Understand the value of project selection Identify the parameters required for project management List the customers of a typical institution and their requirements Briefly outline the DMAIC process for problem solving List some concepts associated with identifying typical measurements to assess performance
3 Some Challenges in Higher Education Crushing debt Low graduation rates Internal Systems Runaway Costs Effects of Globalization Increase Tuition
4 The Approach Changes must be made to internal systems Total involvement of staff and academic personnel Need for collaboration with academic and non-academic personnel Develop and use a system of process management
5 Lean Six Sigma Requires a Fundamental Change to the System Previous performance level New Level of Performance
6 Some Current Wastes in Higher Education Lack of standardized processes Errors Duplication of efforts Ineffective use of resources Work around Excessive wait times Long lead times Long cycle times Excess inventory Ineffective use of problem solving techniques High drop out rates
7 Accreditation - HLC AQIP: Academic Quality Improvement Program Approach based on Baldridge Quality Award philosophy Focuses primarily on processes and improvements A systems Portfolio Quality Projects (3 ongoing quality projects)
8 Lean Six Sigma A Breakthrough Model Six Sigma Objectives Lean Objectives Shift Process Average Reduce Process Variation Standardize Processes Reduce: Waste Non-Value Added Work Cycle Time Improve Process Flow Reduce Process Complexity Lean Six Sigma Improves Quality, Cost, and Accountability
9 Project Selection
10 Project Difficulties Projects never come to a conclusion Projects do not produce data or show results Changes are not maintained over time Projects do not seem to fix underlying issues No structured process for project selection Effect of projects dissapear
11 Requirements Project Selection Process Project Management Knowledge Techniques to Manage and Maintain Change Performance Metrics Problem Solving Model and Tools
12 Value of project selection Burning Platform areas that are linked to the survival of the institution Pain points areas that might be bottlenecks Potential areas for waste loss of money Set priorities for the institution Linking project to the strategic plan Means of communicating to the institution on the areas that are important
13 Project Selection Process Lean Six Sigma Project Selection DMAIC Sustain Feedback
14 Project Distribution Target for Project Selection DMAIC Just do it Large Projects -World Hunger PDSA Too Easy Too difficult
15 Enterprise Value Stream Mapping Purpose of Enterprise Value Stream Map: Create a visual map of a process that has a major impact on the institution Identify issues/pain points that may influence the flow of the process Select projects and outline the scope Ensure that teams are able to keep the vision of the big picture as the project progresses
16 Enterprise Value Stream Map - Example
17 Sources for Project Selection Ideas from individuals outside of the university Surveys of students and other customers Review departmental metrics/performance Observing students Personal involvement in university processes Review of complaints/surveys Reviews from the Balance Scorecard Evaluate processes in crisis Employee Suggestions Etc.
18 Project Selection Process Source Customer Dissatisfaction Gather the Team/Council Brainstorm proposed projects Performance Gaps KPIs, Balanced Scorecard AQIP Requirements Other College goals or Requirements Or Value Stream Mapping Review list & restate Discuss the Criteria Discuss & commit to top projects Select projects with the highest score Use Criteria to score each project
19 Some Projects Faculty Growth and Evaluationevaluating/mentoring faculty Academic Advising- a process for academic advising Blackboard Course Load- improve the process to create Blackboard courses Approved Textbook List- a process to create a master textbook list Nursing Student Lifecycle Project- a process for early identification of nursing students who would not be admitted to professional nursing program Career Readiness a process for determining career readiness for students
20 Project Management
21 Developing the Project Charter Business Case Problem Statement Deliverables Team Members Scope Definition Measurements
22 Project Management Business Scope Case Definition Structured review process Outlining Project Charter Problem Statement Deliverables Team members Scope definition Measurements
23 Personnel Involved Champion Team Leader Team Members Sponsors Process Owner Subject Matter Experts
24 Phases of the Lean Six Sigma Breakthrough Methodology Define Measure Analyze Improve Control Who is the customer and what are their needs What are the most important causes of the defects or variation What actions are needed to sustain improvement How is the process defined and how are defects and/or variation measured How can the causes of the defects be eliminated or variation reduced
25 Gantt Chart - Sample
26 Sample of Phase Review - Define 1. Who does the team believe is the customer(s) of the project? 2. What are the needs of the customer(s) of the project? 3. What are the requirements of the customer of this project? 4. Has team developed a charter for the project: -Business Case -Problem Statement -Scope of the Project -Deliverables 5. Do the team members know their various roles and responsibilities? 6. Has the team developed a map of the current state? 7. Have key dates been determined?
27 Advantages of Project Management Ability to narrow the scope of the project Manage the project in terms of resources Phase reviews and sign-offs Outline project deliverables Final presentation and sign-offs
28 The Voice of the Customer
29 Who is the Customer The Student Anyone who has to take a hand-off from someone else
30 The Interview Process 3-5 individuals 2-3 Interviewers Facilitator Note Taker Observer Develop a relationship! Ask open ended questions Probe Deeply Record on tape if possible Debrief summarizing after the session is over Probe deeply, beyond the stated need. What problem do they need solved? Is there anything else Are you satisfied with Can you think of a time when.. Could you conceive of an example of What events led up to Describe the worst experience you ve had with What s your greatest pain Tell me about a time when Describe the ideal product for How does the product allow you to
31 Sample of a Survey
32 CTQ Tree At the end of the Survey
33
34 Structured Problem Solving
35 Problem Solving Techniques
36 Outline of the DMAIC Process Define Measure Analyze Improve Control Define the problem Measure the baseline of the effect of the problem Analyze data to determine root causes Improve the process Implement the solution Control the process, standardize, and document Sustain the gains
37 Lean Six Sigma Green Belt - Program Summary 37
38 Improvement Strategies Medium Gains Large Gains Launch New Product, Service, or Process Plan, Do, Study, Act (PDSA) Lean & Six Sigma (DMAIC) Design for Lean Six Sigma (DMEDI)
39 DMEDI or DMAIC Operation/growth goals DMEDI Define N Does a process exist Y DMAIC Define Measure Measure Explore Analyze Develop N Is gradual improvement possible Y Improve Implement Control
40 Measurement
41 Looking at Measurements Lagging indicators Leading Indicators
42 Internal & External Measures Reflection of Internal Process Results Internal Process I N TE R N A L M E A S U R E S Internal Process I N TE R N A L M E A S U R E S Internal Process E X T E R N A L M E A S U R E S End- Customer Reflection of Internal Process Results
43 Deploying External Measures Example Loan default Review data regression analysis Identify signals of default Dropping out Attendance Switching programs Grades
44 VOC vs. VOP What does this mean for Higher Education? Customer requirements increasing Voice of Process The Voice of the process is independent of the Voice of the Customer
45 Importance of Measurement Gaps in measurement systems: No data collected The wrong data collected Data collected only on the KPIs (Y s) and not the (X s) Lack of an effective measurement system Inadequate use of data Poorly defined metrics
46 Sustainability Organizational culture Reward and recognition systems Recognizing the need for improvement Ensuring that Lean Six Sigma become a way of life Linking measurements to strategy and overall direction of the company Adjusting measurement systems so that they can evaluate effectiveness and efficiency of processes Effective use of the audit process- changing from compliance to performance audits
47 Lessons Learned
48 Cultural Accomplishments People are anxious to be involved in projects High demand for training Desire for VOC data Rapid adoption of specific tools Desire to find root cause, metrics, manage processes, have a process owner Differentiating between leading and lagging indicators Projects are shorter, don t show drift, remain focused
49 Accomplishments cont. Encourages discussions across the silos Tools encourage different and unique thinking Changes the conversation focus on processes vs. blaming departments or people Provides a structured approach DMAIC Introduction to a problem solving methodology Emphasizes the need to go deep find systemic issues Avoid the temptation to jump to solutions Relevance of selecting problems/issues that relate to strategic issues
50 Thank You Norma Simons President Performance Innovation LLC
The Business Case for Lean Six Sigma in Higher Education
The Business Case for Lean Six Sigma in Higher Education by Norma Simons At the Time Summit on Higher Education in October 2012, Arne Duncan, the U.S. secretary of education, indicated that higher education
More informationDefine. Measure. Analyze. Improve. Control. Project Name/Description. DMAIC Step Work Done/Tools Used by Team My Role/Contribution
Six Sigma Green Belt DMAIC Project Logbook Please fill out this document (use as many pages as necessary). Detail what your team and you did in each step of the DMAIC. If the Project is a Kaizen Event,
More informationBody of Knowledge for Six Sigma Lean Sensei
Body of Knowledge for Six Sigma Lean Sensei What to Prepare For: The following is the Lean Six Sigma Certification Body of Knowledge that the exam will cover. We strongly encourage you to study and prepare
More informationProcess Improvement Program Project Process
Process Improvement Program Project Process 1 P a g e 12/3/2014 The Process Improvement Program is part of the City of Fort Lauderdale s FL 2 STAT Approach to Exponential Improvement. Its objective is
More informationUsing Lean Six Sigma to Accelerate
Using Lean Six Sigma to Accelerate CMMI Implementation Briefers: Diane A. Glaser Michael D. Barnett US Army LCMC SEC CMMI Coordinator Communication Software ASQ SSGB Engineering Support Division MTC Technologies,
More informationPerformance Excellence Process
Performance Excellence Process The Performance Excellence Process is a resultsoriented, long-term approach to the way government does business It uses several best practice methodologies, including Strategy
More informationUnit 1: Introduction to Quality Management
Unit 1: Introduction to Quality Management Definition & Dimensions of Quality Quality Control vs Quality Assurance Small-Q vs Big-Q & Evolution of Quality Movement Total Quality Management (TQM) & its
More informationLEAN TECHNIQUES. Some of Our Lean Courses: --How to Implement Lean in Small Companies --Flow control/management
One Sunny Hill, Oxford, MA 01540 Phone: 1-877-987-3801 Email: info@qpsinc.com LEAN TECHNIQUES ARE YOU LOOKING TO LEAD THE INDUSTRY? For Manufacturing or Service Does your company: - Have adequate profitability
More informationBody of Knowledge for Six Sigma Green Belt
Body of Knowledge for Six Sigma Green Belt What to Prepare For: The following is the Six Sigma Green Belt Certification Body of Knowledge that the exam will cover. We strongly encourage you to study and
More informationSanford Improvement Making Lean Work in Healthcare
Sanford Improvement Making Lean Work in Healthcare David Peterson Enterprise Director of Continuous Improvement Outline/Agenda Office of Continuous Improvement Who are we and what do we do? History/Journey
More informationSix Sigma. Breakthrough Strategy or Your Worse Nightmare? Jeffrey T. Gotro, Ph.D. Director of Research & Development Ablestik Laboratories
Six Sigma Breakthrough Strategy or Your Worse Nightmare? Jeffrey T. Gotro, Ph.D. Director of Research & Development Ablestik Laboratories Agenda What is Six Sigma? What are the challenges? What are the
More informationCertified Six Sigma Yellow Belt
Certified Six Sigma Yellow Belt Quality excellence to enhance your career and boost your organization s bottom line asq.org/cert The Global Voice of Quality TM Certification from ASQ is considered a mark
More informationSIX SIGMA IN HOSPITAL AND HEALTH CARE MANAGEMENT
SIX SIGMA IN HOSPITAL AND HEALTH CARE MANAGEMENT Competition in health care sector are forcing healthcare organizations to look for new ways and means for improving their processes. This for improving
More informationStudy of Productivity Improvement Using Lean Six Sigma Methodology
International Review of Applied Engineering Research. ISSN 2248-9967 Volume 4, Number 1 (2014), pp. 33-38 Research India Publications http://www.ripublication.com/iraer.htm Study of Productivity Improvement
More informationLearning Six Sigma Theory
Independent Learning Pursuit FX Competency The following essay was written by a student in the School for New Learning, in support of an Independent Learning Pursuit (ILP). The student has agreed to share
More information1 Define-Measure-Analyze- Improve-Control (DMAIC)
1 Define-Measure-Analyze- Improve-Control (DMAIC) Six Sigma s most common and well-known methodology is its problem-solving DMAIC approach. This section overviews the methodology and its high-level requirements,
More informationImproving waiting time in vaccination room using Lean Six Sigma methodology
Improving waiting time in vaccination room using Lean Six Sigma methodology Dr/ Mohamed Adel El Faiomy Dr/ Ayatullah Amr Muhamad Shabana 2012 S A U D I M I N I S T R Y O F H E A L T H S E N A Y A P R I
More informationProject Management for Process Improvement Efforts. Jeanette M Lynch CLSSBB Missouri Quality Award Examiner Certified Facilitator
Project Management for Process Improvement Efforts Jeanette M Lynch CLSSBB Missouri Quality Award Examiner Certified Facilitator 2 Project and Process Due to the nature of continuous improvement, improvement
More informationBODY OF KNOWLEDGE CERTIFIED SIX SIGMA YELLOW BELT
BODY OF KNOWLEDGE CERTIFIED SIX SIGMA YELLOW BELT The topics in this Body of Knowledge include additional detail in the form of subtext explanations and the cognitive level at which test questions will
More informationThe Power of Two: Combining Lean Six Sigma and BPM
: Combining Lean Six Sigma and BPM Lance Gibbs and Tom Shea Lean Six Sigma (LSS) and Business Process Management (BPM) have much to contribute to each other. Unfortunately, most companies have not integrated
More informationPurchasing Success for the Service Sector: Using Lean & Six Sigma.
Purchasing Success for the Service Sector: Using Lean & Six Sigma. Gurpreet Singh Khurana, MBA, C.P.M., Lean Six Sigma Green Belt Process Improvement Director, AmeriHealth Mercy Family of Companies gurpreet.khurana@amerihealthmercy.com
More informationLearning Objectives Lean Six Sigma Black Belt Course
Learning Objectives Lean Six Sigma Black Belt Course The overarching learning objective of this course is to develop a comprehensive set of skills that will allow you to function effectively as a Six Sigma
More informationOAHHS LEAN WEBINAR DECEMBER 9, 2014. Purdue Research Foundation
OAHHS LEAN WEBINAR DECEMBER 9, 2014 1 Overview A3 Improve Key Components Control tools Deeper dive into a tool Questions? 2 DMAIC 3 4 Project Title and Area: Date: Organization: Authors: Pre- Define Measure
More informationOperations Management and Lean Six Sigma. Presented by: David Muncaster Manager, CI and CSAT Staples Advantage Canada
Operations Management and Lean Six Sigma Presented by: David Muncaster Manager, CI and CSAT Staples Advantage Canada Who is this guy standing up in front of you? Manager, Continuous Improvement and CSAT
More informationLean and Six Sigma Healthcare Fad or Reality. Vince D Mello President
Lean and Six Sigma Healthcare Fad or Reality Vince D Mello President TODAY S DISCUSSION About Lean Methodologies Application benefits and outcomes About Six Sigma Key learning's QUALITY FUNDAMENTALS Function
More informationLean Six Sigma. Shail Sood
Lean Six Sigma Agenda: Lean Six Sigma Overview Six Sigma Method Lean Method Summary To-do s Lean Six Sigma 2 Lean Six Sigma Overview Lean Six Sigma 3 What is Lean Six Sigma? Lean Six Sigma is the combination
More informationBQF Lean Certification Process
BQF Lean Certification Process Overview The CI/Lean Certification process provides for four levels of BQF certification. These are: BQF CI/Lean Associate; BQF CI/Lean Practitioner; BQF CI/Lean Advanced
More informationOperational Excellence using Lean Six Sigma Amit Dasgupta
Operational Excellence using Lean Six Sigma Amit Dasgupta Amit Dasgupta 1 Contents Introduction to Operational Excellence Deployment Practice Our Services Amit Dasgupta 2 Operational Excellence using Lean
More informationIncorporating Lean Six Sigma into an Aviation Technology Program
Incorporating Lean Six Sigma into an Aviation Technology Program M. E. Johnson 1, S. I. Dubikovsky 2 1,2 Purdue University, Department of Aviation Technology, West Lafayette, Indiana, USA (sdubikov@purdue.edu)
More informationImprove Profitability by Improving Processes. Presented by: Frank D. Cohen, MBB, MPA Senior Analyst MIT Solutions, Inc.
Improve Profitability by Improving Processes Presented by: Frank D. Cohen, MBB, MPA Senior Analyst MIT Solutions, Inc. 1 Why Have a Standard? Create efficiencies and lower administrative costs Reduce angst
More informationSix Sigma Can Help Project Managers Improve Results
Six Sigma Can Help Project Managers Improve Results By Harry Rever If it was easy to improve business results, results would always improve. Obviously, this is not the case. Business leaders understand
More informationSix sigma project management
Six sigma project management Bizagi Suite Six sigma project management 1 Table of Contents Six Sigma Project Management... 3 Process Elements... 9 Project Charter... 9 Define... 11 Measure...12 Analyze...12
More informationCourse Overview Lean Six Sigma Green Belt
Course Overview Lean Six Sigma Green Belt Summary and Objectives This Six Sigma Green Belt course is comprised of 11 separate sessions. Each session is a collection of related lessons and includes an interactive
More informationLMI Aerospace PROJECT MANAGEMENT PLAN ACCESS REQUEST PROCESS IMPROVEMENT FEBRUARY 7, 2012
PROJECT MANAGEMENT PLAN ACCESS REQUEST PROCESS IMPROVEMENT FEBRUARY 7, 2012 TABLE OF CONTENTS INTRODUCTION... 2 PROJECT MANAGEMENT APPROACH... 2 PROJECT SCOPE... 2 MILESTONE LIST... 2 SCHEDULE BASELINE
More informationLean Six Sigma Black Belt-EngineRoom
Lean Six Sigma Black Belt-EngineRoom Course Content and Outline Total Estimated Hours: 140.65 *Course includes choice of software: EngineRoom (included for free), Minitab (must purchase separately) or
More informationInternal Customers Matter Too: Using VOC Methods to Understand and Meet Internal Customer Needs
Internal Customers Matter Too: Using VOC Methods to Understand and Meet Internal Customer Needs Dr. Susan O. Schall 2011 SPQA Forum Copyright 2011 SOS Consulting, LLC. All rights reserved. Overview Introduce
More informationSix Sigma Leadership Guide for Program Success: S-SLEF Framework
Six Sigma Leadership Guide for Program Success: S-SLEF Framework Governance Sandy L. Furterer, PhD, MBA ASQ Certified Six Sigma Black Belt, ASQ Certified Quality Engineer, ASQ Fellow, Harrington Institute
More informationTPMG. Lean. Transformation In Healthcare. Consulting. Improving patient outcomes and satisfaction while driving down the cost of care!
TPMG Consulting Lean Improving patient outcomes and satisfaction while driving down the cost of care! Transformation In Healthcare Service Description: Excellence in Healthcare Delivery TABLE OF CONTENTS
More informationPDSD Recruiting Process. Lean Six Sigma Green Belt Presentation August 12, 2014
PDSD Recruiting Process Lean Six Sigma Green Belt Presentation August 12, 2014 Benefits of effective recruiting Minimizes missed opportunity costs of unfilled positions Improves productivity, morale and
More informationThe Two Key Criteria for Successful Six Sigma Project Selection Advantage Series White Paper By Jeff Gotro, Ph.D., CMC
The Two Key Criteria for Successful Six Sigma Project Selection Advantage Series White Paper By Jeff Gotro, Ph.D., CMC Introduction Encouraged by the results of Six Sigma deployment at Motorola, AlliedSignal
More informationImproving Healthcare at. Lean Six Sigma
Lean Six Sigma in Healthcare Improving Healthcare at Presbyterian Healthcare Services Using Lean Six Sigma Learning Objectives Why we need to improve our processes What is Lean Six Sigma Why do we need
More informationPerformance Management Plan 2014-2015
North Dakota Department of Health Performance Management Plan 2014-2015 1 North Dakota Department of Health Performance Management Plan 2014-2015 CONTENTS Purpose 3 Policy Statement 3 Organizational Structure
More informationAchieving business excellence through quality in a BPO environment
Achieving business excellence through quality in a BPO environment Worldwide BPO Forecast for Horizontal Business Functions, 2004 2009, US$M Worldwide spending on horizontal business process outsourcing
More informationApplying the DMAIC Steps to Process Improvement Projects
Applying the DMAIC Steps to Process Improvement Projects Define, Measure, Analyze, Improve, Control is the Roadmap to Improving Processes By Harry Rever, MBA, PMP, CSSMBB, CQM, CQC Project managers, in
More informationProcess Improvement Training Portfolio
Process Improvement Training Portfolio evolve To stay competitive, all businesses focus on achieving increasingly better bottom-line results. That s why it s essential to develop and maintain business
More informationDMAIC PHASE REVIEW CHECKLIST
Project Name Project Lead Champion Kick-Off Date: _mm / dd / yyyy Project CTQ & Target D-M-A-I-C: DEFINE Project Identification: Big Y linkage identified Customer(s) & Customer type identified Voice of
More informationProject Selection Guidelines
Selecting Projects Project Selection Guidelines Nominations can come from various sources, including associates and customers. To avoid sub-optimization, management has to evaluate and select the projects.
More informationAmerican Society for Quality (ASQ) CERTIFIED SIX SIGMA GREEN BELT (CSSGB) BODY OF KNOWLEDGE 2014
American Society for Quality (ASQ) CERTIFIED SIX SIGMA GREEN BELT (CSSGB) BODY OF KNOWLEDGE 2014 Included in this body of knowledge (BOK) are explanations (subtext) and cognitive levels for each topic
More information2012 National BDPA Technology Conference. Defining Project and PMO Metrics
2012 National BDPA Technology Conference Defining Project and PMO Metrics Betty Hutchins, MBA, PMP August 1 4, 2012 Baltimore, MD Presentation Objectives Project Performance Determine the Process Defining
More informationReadiness for Lean/Six Sigma Key success factors for integrating Lean/Six Sigma in a Healthcare setting
Readiness for Lean/Six Sigma Key success factors for integrating Lean/Six Sigma in a Healthcare setting D. Junell Scheeres, MA, BS, CSSBB VHA s Integrated Delivery Team SHS 2005 Conference Co-Chair jscheere@vha.com
More informationTHE CERTIFIED SIX SIGMA BLACK BELT HANDBOOK
THE CERTIFIED SIX SIGMA BLACK BELT HANDBOOK SECOND EDITION T. M. Kubiak Donald W. Benbow ASQ Quality Press Milwaukee, Wisconsin Table of Contents list of Figures and Tables Preface to the Second Edition
More informationEstablishing Business Process Continuous Improvement Capabilities
Establishing Business Process Continuous Improvement Capabilities Choosing the course & planning the journey Overview August 2009 Establishing continuous improvement capabilities requires top-down commitment
More informationBusiness Improvement. Intro. The shining of the compass metal needle. The one leading all the individual units of the fleet toward the same goal.
Business Improvement The shining of the compass metal needle. The one leading all the individual units of the fleet toward the same goal. Intro Symbol is a leading service provider and trainer in process
More informationGE Capital. Driving change and continuous process improvement. how-to
Driving change and continuous process improvement Process improvement or PI involves applying tools and techniques to help a company achieve its goals Characteristics Aligned around what customers value
More informationRapid Process Improvement (Lean Kaizen Event) Cristine Leavitt, DEED CI Director Minnesota Council for Quality April 5, 2012
Rapid Process Improvement (Lean Kaizen Event) Cristine Leavitt, DEED CI Director Minnesota Council for Quality April 5, 2012 Agenda Define project and engage others (Plan) Hold process improvement event
More informationCertified Quality Improvement Associate
Certified Quality Improvement Associate Quality excellence to enhance your career and boost your organization s bottom line asq.org/certification The Global Voice of Quality TM Certification from ASQ is
More informationRoot Cause Analysis Concepts and Best Practices for IT Problem Managers
Root Cause Analysis Concepts and Best Practices for IT Problem Managers By Mark Hall, Apollo RCA Instructor & Investigator A version of this article was featured in the April 2010 issue of Industrial Engineer
More informationSelf-Assessment A Product Audit Are You Happy with Your Product Results
Self-Assessment A Product Audit Are You Happy with Your Product Results When was the last time you really assessed your products and your organization s ability to create and deliver them to the marketplace?
More informationDeveloping a Formidable Business / Continuous Improvement Methodology in Africa. By: Frederick O Popoola
Developing a Formidable Business / Continuous Improvement Methodology in Africa By: Frederick O Popoola INTRODUCTION The Challenge: How do Organizations survive in a competitive environment? Need to change
More informationLean Manufacturing and Six Sigma
Lean Manufacturing and Six Sigma Research Questions What have we done in the past? What must we do in the future? How do we know these are the correct actions? 1 Lean Definitions Key concepts of lean:
More informationLean Silver Certification Blueprint
The Lean Certification Blueprint provides additional useful information beyond the Body of Knowledge. The Body of Knowledge specifies the competencies, topics, and subtopics required by different types
More informationUsing Lean/6 Sigma Methodology to Facilitate Medical Home Implementation
Using Lean/6 Sigma Methodology to Facilitate Medical Home Implementation Timothy Quinn, MD, MBA President, MercyCare Community Physicians The MercyCare System MercyCare Community Physicians is a physician-led
More informationA Six Sigma Approach for Software Process Improvements and its Implementation
A Six Sigma Approach for Software Process Improvements and its Implementation Punitha Jayaraman, Kamalanathan Kannabiran, and S.A.Vasantha Kumar. Abstract Six Sigma is a data-driven leadership approach
More informationMaking Improvement Work in Pharmaceutical Manufacturing Some Case Studies. Ronald D. Snee
Making Improvement Work in Pharmaceutical Manufacturing Some Case Studies Ronald D. Snee ISPE Midwest Extended Education and Vendor Day Overland Park, KS 2 May 2007 King of Prussia PA New York NY Washington
More informationApplying Six Sigma at 3M
Applying at 3M David Osten Copyright 3M 2002-2003 P r e s s u r e S e n s i t i v e T a p e C o u n c i l 3M Company Vision & Values To be the most innovative enterprise and the preferred supplier. Values
More informationLean Six Sigma for Healthcare
Lean for Healthcare Yellow Belt Green Belt Black Belt Lean Fundamentals Advanced Lean for Healthcare The Lean for Healthcare Yellow Belt program is designed to provide a basic introducti to Lean Six Sigma
More informationMGMT 4135 Project Management. Chapter-16. Project Oversight
MGMT 4135 Project Management Chapter-16 Project Oversight Project Oversight: defined as a set of principles and processes to guide and improve the management of projects. Ensures projects meet the needs
More informationProject Management. On-Site Training and Facilitation Services. www.performanceweb.org. For more information, visit
Project Management On-Site Training and Facilitation Services For more information, visit www.performanceweb.org Benefits of On-Site Training The Performance Institute s proven consulting methodology is
More informationUsing Organizational Change Management Principles to Create a Scalable OCM Methodology
Using Organizational Change Management Principles to Create a Scalable OCM Methodology Cynthia Onstott John Spurrell May 16, 2016 2 Today s Learning Objectives How to develop a new Organizational Change
More informationLEAN SIX SIGMA GR E E N B E LT
GREEN BELT ir H.C. Theisens Master Black Belt In today s globally competitive market place, it is important for all businesses and organizations, whether manufacturing or service, to continuously focus
More informationGuest Essays. Lessons Learned: A Systems Approach to Lean and Evidence-Based Design by Patricia Morrill and Kate Taege, Kahler Slater
Guest Essays Lessons Learned: A Systems Approach to Lean and Evidence-Based Design by Patricia Morrill and Kate Taege, Kahler Slater At the highest level, healthcare leaders are faced with making key strategic
More informationSix Sigma DMAIC Model and its Synergy with ITIL and CMMI
Six Sigma DMAIC Model and its Synergy with ITIL and CMMI Muhammad Noman Butt and M. Anwar SZABIST, Karachi. Abstract: Considering the rapid growth of the emerging trends and technologies as well as the
More information6 SIGMA TRAINING & CERTIFICATION
www.sixsigmaonline.org 6 SIGMA TRAINING & CERTIFICATION refresh your thinking Online Training & Certification...in your home or in your office Our courses are designed for individuals whose schedule demands
More informationSrikanth (Sri) Poranki, Ph.D., CSS-Black-Belt Director, Performance Improvement Dept. Quality & Patient Safety UHSH
Srikanth (Sri) Poranki, Ph.D., CSS-Black-Belt Director, Performance Improvement Dept. Quality & Patient Safety UHSH 3 Agenda Need for Lean in Healthcare Lean at UHS Lean & Green Questions McGlynn EA, Asch
More informationThe MSS Approach to BPM
The MSS Approach to BPM Ryan McMahon, PMP MSS Management Consulting Agenda BPM defined MSS BPM Offerings and Approach Key BPM Benefits Q&A - Improve the Big Picture - Identify Problem Areas and Bottlenecks
More informationProcessing of Insurance Returns. An EMC Lean Six Sigma Project. Author: Aidan Trindle. Editor: Mohan Mahadevan
Processing of Insurance Returns An EMC Lean Six Sigma Project Author: Aidan Trindle Editor: Mohan Mahadevan EMC Corporation is the world leader in systems, software, services, and solutions for building
More informationI. Enterprise-wide Planning and Deployment (25 questions)
ASQ Certified Master Black Belt (MBB) Body of Knowledge Multiple-Choice Section 100 Questions 2 ½ hours The topics in this Body of Knowledge (BOK) include descriptive details (subtext) that will be used
More informationClassroom, in company and online learning
Lean Certification Programs Classroom, in company and online learning Lean Certification Programs Classroom, in company and online learning As budgets tighten and competition increases across sectors and
More informationLean Six Sigma Leads Xerox
LEAN Lean Six Sigma Leads Xerox SNCE 2003, XEROX HAS FOCUSED ON NTEGRATNG LEAN SX SGMA CORPORATEWDE. By Arthur Fornari, Xerox Lean Six Sigma, and George Maszle, Xerox Lean Six Sigma and Business Support
More informationLean Six Sigma Black Belt Body of Knowledge
General Lean Six Sigma Defined UN Describe Nature and purpose of Lean Six Sigma Integration of Lean and Six Sigma UN Compare and contrast focus and approaches (Process Velocity and Quality) Y=f(X) Input
More informationINNOVATIVE PROBLEM SOLVING USING TRIZ METHODS Shree Phadnis
INNOVATIVE PROBLEM SOLVING USING TRIZ METHODS Shree Phadnis One of the most important needs of an individual is the need to foresee and control future, this has been reflected in various myths and religions
More informationCisco IT Technology Tutorial Overview of ITIL at Cisco
Cisco IT Technology Tutorial Overview of ITIL at Cisco Ian Reddy, IT Manager David Lietzell, IT Program Manager May 2009 Produced by the Cisco on Cisco team within Cisco IT 2007 Cisco Systems, Inc. All
More informationKPMG Lean Six Sigma The right place and the right time is here and now
KPMG Lean Six Sigma The right place and the right time is here and now Introduction In today s competitive business environment, there is much more emphasis on lean management, high quality, zero waste
More informationJanuary 2011 Six Sigma SIG Meeting
Six Sigma and Project Management ASQ 502 Baltimore LSS SIG Geoffrey Withnell Dynamics Research Corp. January 2011 Six Sigma SIG Meeting I ll Ill give you a moment to digest this Some truthinpresenting
More informationTRAINING SESSION SUMMARIES FOR SERVICE
TRAINING SESSION SUMMARIES FOR SERVICE Central to the lean philosophy is the mandate to educate everyone in an organization. Productivity s lean training has been called the best in the business, and for
More informationBriefing Paper. How to Compete on Customer Experience: Six Strategic Steps. www.syn gro.c om SynGro SynGro 2013 2013 Tel: +44 (0 ) 15 06 5 92 2 24
Briefing Paper How to Compete on Customer Experience: Six Strategic Steps How to Compete on Customer Experience: Six Strategic Steps Voice of the Customer as a term has come to reflect the growing understanding
More informationEight Steps to Improving Customer Experience
Eight Steps to Improving Customer Experience Randall Brandt Founder & Principal Eight Steps to Improving Customer Experience It s been nearly a quarter of a century since John Goodman and his colleagues
More informationLean Test Management. Ban Waste,Gain Efficiency. Bob van de Burgt Professional Testing
Lean Test Management Ban Waste,Gain Efficiency Bob van de Burgt Professional Testing 1 I will show you differently! 2 Agenda - Lean Manufacturing - Lean Six Sigma - Roadmap to Lean Test Management - Conclusions
More informationPowerful and Practical Tools for Service Desk Quality Improvements and Cost Savings
Powerful and Practical Tools for Service Desk Quality Improvements and Cost Savings Kirk Holmes President, Holmes and Associates, Inc. kirk@holmesinc.net http://www.holmesinc.net Objectives and Agenda
More informationLean Six Sigma Lean 201 Introduction. TECH 50800 QUALITY and PRODUCTIVITY in INDUSTRY and TECHNOLOGY
TECH 50800 QUALITY and PRODUCTIVITY in INDUSTRY and TECHNOLOGY Before we begin: Turn on the sound on your computer. There is audio to accompany this presentation. Audio will accompany most of the online
More informationGreen ICT Project. Project Management Plan. Project Manager: Samuel Fernandes. Date: March 21 2011. Version: 2.0
Green ICT Project Project Management Plan Project Manager: Samuel Fernandes Date: March 21 2011 Version: 2.0 1 A N U g r e e n : S t r a t e g i e s f o r S u s t a i n a b i l i t y List of Abbreviations
More informationSix Sigma Application in Health Care
Six Sigma Application in Health Care Expediting Nursing Home Discharges in a Community Hospital Long Island Chapter of American Society for Quality Carolyn Sweetapple, R.N., C.P.A. Six Sigma Master Black
More informationASQ s Black Belt Certification A Personal Experience
C E R T F C A T O N ASQ s Black Belt Certification A Personal Experience Two members tell why they took the exam and how they prepared by Don Cochrane and Praveen Gupta SX SGMA S the most talked and written
More informationGetting Started with Lean Process Management
Getting Started with Lean Process Management Hi-Tec Exchange Conference San Francisco July 25, 2011 Missions To team with Organizational Leaders, Managers, & Employees to focus on customers & improve competitiveness,
More informationRe-engineering Shared Services TOP-QUARTILE PERFORMANCE INSTITUTE. George Henderson, Copyright 2008
TOP-QUARTILE PERFORMANCE INSTITUTE George Henderson, Copyright 2008 Re-engineering Shared Services Leveraging Activity Based Management and stakeholder partnerships to standardize processes, reduce waste,
More informationImproving My Care Overview
Improving My Care Overview Presented by Prof. Philip Choo Chairman, Medical Board Tan Tock Seng Hospital My Care will benefit my work My Care will benefit patients My Care basic tools are easy to use 1
More informationMoSO Supporting Information System of Profound Knowledge
Lead Author: Malcolm Gall Status: Draft Reviewed Moderated Peer Reviewers: Terry Rose, Alan Clark Overview The system of profound knowledge is basically the thought processes we use to help us understand
More informationOverview of Lean at URMC
Overview of Lean at URMC Agenda Introduction to Lean at URMC Strategy for Lean at URMC Understanding Waste Introduction to Tools & Techniques 1 Healthcare, As It Is Currently Delivered in The US, is Unsustainable
More informationUsing Leading Indicators to Drive Sustainability Performance. Responding to changing circumstances and improving future performance
QUALITY TOOLBOX Using Leading Indicators to Drive Sustainability Performance Companies tend to report their sustainability results (both internally and externally) with the idea that these measurements
More informationSigma (σ) is a Greek letter used to represent the statistical term standard deviation
July 1, 2014 Sigma (σ) is a Greek letter used to represent the statistical term standard deviation Standard deviation is a numerical value that represents the measure of the average variability between
More information