DHS Resiliency Programs: Overview

Transcription

1 DHS Resiliency Programs: Overview Kathryn Brinsfield, MD, MPH Deputy Chief Medical Officer (Acting) and Director, Workforce Health and Medical Support Division Office of Health Affairs Department of Homeland Security Alisa Green, MS Human Resources Specialist/EAP and Worklife Program Manager Office of the Chief Human Capital Officer, Policy and Programs Division Department of Homeland Security 1

2 Implementation: Four Pillars DHS Employee and Organizational Resilience Leadership Priority Training Policies, Procedures, and Programs Communication DHS Leadership Task Force 2

3 DHSTogether Operations Directs initiative, provides component buy-in and solutions for funding resources Senior Leadership CMO and A/S for Health Affairs Strategies and Planning OCHCO Taskforce FLETC Data collection and analysis, identify gaps and solutions, provide recommendations to Task Force Suicide Prevention Work Group Recommendations Work/Life and Wellness Work Group Implementation Data Submission Data Submission DHS HQ and Operational Components 3

4 One Community, One Message, Different Strategies We take care of our employees so they can achieve the mission Targeted messaging, training, and program delivery to the varied subcultures within the Department 4

5 Current Status of DHS Programs: Agencywide Inventory Components reported their current policies, programs and training courses across the health and wellness spectrum including the stage of development and location availability Key Findings: Little consistency across the Department in all areas Further research needed to determine best options for maximizing current programs Gaps include low Employee Assistance Program (EAP) utilization rates, varied levels of program maturity and availability 5

6 Current Status of DHS Programs: Agencywide Inventory Specific Examples: All employees have access to EAP, but marketing/access/quality varies widely Some employees may have access to the following, but others do not: Peer support Chaplains Health screening Occupational health clinic Flexible schedules Telework Onsite fitness facilities Time off for fitness-related activities and/or gym subsidies Dependent care resource and referral Etc. 6

7 Elements of Resilience as Defined by DHSTogether Family/ Community Work Physical State Resilience Culture Emotional State Environment Physical State: physical activity, nutrition, healthy choices, general health Emotional State: stress management, healthy relationships at work and home, mental health, spirituality Family/ Community: healthy relationships with family and friends, connections to community, interests outside of work Work: engagement, productivity, control and empowerment, career development, effective management Culture: diversity, supportive work environment, organizational values, leadership Environment: work location, work conditions, climate, outside influencers 7

8 DHSTogether Employee and Organizational Resilience Initiative In late 2009, Deputy Secretary Lute tasked the DHS Office of Health Affairs with developing a Department-wide wellness program. Two core concerns: Employee suicides, particularly in the law enforcement organizations Morale and engagement as measured by the Best Places to Work in the Federal Government rankings (index derived from government-wide Employee Viewpoint Survey) YEAR 1: Cross-DHS Task Force and Working Groups Resilience Stand-Down Symposium 1 YEAR 2: Symposium 2 Stress Management and Suicide Prevention Training Field Office Focus Groups 8

9 DHSTogether: Collaboration Buddy Check Training integrated into all basic law enforcement training curricula at the Federal Law Enforcement Training Center (FLETC) Created by FLETC with input from DHSTogether Based on Ask, Care and Take Action model, using LE specific language Adopted by curriculum review committee for inclusion in Criminal Investigator, Immigration and Customs Deportation, Land Management, and Uniform Police Training. Now included in base training for over 88 Federal law enforcement agencies Over 1,087 FLETC students which have undergone Buddy Check Training through this initiative of which 389 were DHS 9

10 DHSTogether: Cutting Edge Concepts Resilience Symposia Bringing together speakers from Government and Private Industry with DHS Employee Assistance Program COTR s, and Peer Support elements Open format allows for presentation of new material to joint audience, and discussion and alignment of objectives to move forward 10/20/10 symposium attended by over 50 Component and HQ staff, and 20 Peer Support Staff 5/17/11 symposium attended by over 62 Component and HQ staff, and 25 Peer Support Staff 10

11 Needs Assessment: EVS and the Best Places to Work 11

12 Needs Assessment/Implementation Minimal Employee Viewpoint Survey action planning, Best Places to Work index Human Resources Audit process (every 3 years) Media exposure Challenges Size Culture(s) Resources No evaluation 12

13 Needs Assessment/Implementation Focus groups added to HR audits Operational component focus groups Open-ended questions in evaluation of DHSTogether stand-down Work/life Index Ombudsman?? 13

14 Work-Life Index The index is comprised of three key elements A sub-index of the annual Employee Viewpoint Survey, using questions that focus on work/life issues (70%) A checklist of policies and programs addressing key areas (dependent care, workplace flexibility, health and wellbeing, culture, financial/legal support, community involvement) (20%) DHS-wide exit survey sub-index, using questions that focus on work/life issues (10%) 14

15 Work-Life Index 15