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1 qualification overview Version

2 contents HAZID training department...3 what makes HAZID unique?...4 HAZID customers include:...5 program overview...6 modules...8 tailored corporate programs...11 delivery options...12 assessment...14 corporate client services...15 fees*...16 enrolment and booking...17 contact HAZID...18 Appendix: A Qualification Packaging Rules All rights reserved. 2

3 HAZID training department The Certificate IV in Frontline Management BSB51107 is an accredited recognised qualification awarded by HAZID Resourcing Pty Ltd. It is designed for Frontline and other Managers. HAZID Resourcing Pty Ltd is an accredited Registered Training Organisation (RTO), meeting strict internationally recognised quality control standards for training and assessment. We specialise in workplace based training, management development and team development for organisations. Our courses and our trainers receive consistently high scores in feedback collected from clients. HAZID s emphasis is on learning though effective action in the workplace. Since 2009 HAZID has worked in partnership with clients to ensure that the client s culture and values are reflected as an integral part of the training. We also commonly use Mentors within the client organisation to strengthen the learning and to ensure that it meets the organisation s specific requirements. HAZID delivers programs to clients both in Australia and overseas in the following countries including: New Zealand, Papua New Guinea, South Africa, United States of America, Saudi Arabia, Bahrain, Hong Kong and China. HAZID has aligned itself with a number of International consultancy companies and supplies training as part of the overall project solution strategy. In many cases clients request follow up training to support individuals and groups who are pursuing an Australian qualification. HAZID has delivered customized, practical and integrated training solutions to assist its clients with the development & management of their assets, personnel, systems, processes, products and services for the past 10 years. HAZID has been responsible for the completion of a diverse variety of training projects that includes the following industry sectors; Medical Facilities, Petrochemical, Drilling, Mining, Utilities, Telecommunications, Construction and many more. HAZID has established a large resource pool of over 250 consultants, which consists of full time employees, contractors and subject specialist service resources. HAZID partners organizations in training projects and manages risks by building a sustainable client partnership complete with full commitment, participation, innovation and integrity to ensure that their activities are in compliance and aligned with applicable standards, client requirements and relevant legislation All rights reserved. 3

4 what makes HAZID unique? We are results orientated Managers who take part in our specially designed program are guided to carry out significant workplace projects that demonstrate actual performance improvements. Employees who are driven to move into the ranks of management are mentored through the qualification to ensure success in achieved. We involve you and your team At HAZID we strive to deliver Management Development Programs that involve your people at all levels. We work with you to make sure that all the key stakeholders in your program are involved as much as is possible in practical exercises. We are specialists We are specialists in management development and have a great deal of experience in working with clients in Australia and overseas. We continually research the latest management methodologies and incorporate them into our programs. We offer unlimited options There are no limits to what we can design and deliver for you. We provide unmatched tailoring To ensure as much relevance for the participants as possible, all of our corporate programs are tailored to suit our client s specific needs. Certainly there are recognised Competency Standards to support the program, but HAZID programs make sure they are there to support, not dominate, the program. We provide measurable results HAZID participants achieve measurable results that they, their direct managers and senior managers in the organisation can see will benefit both the participants and the organisation. We are extremely flexible At HAZID we work with clients to explore every possible option to ensure true value from our programs. We are able to provide flexible delivery options, flexible support options and flexible assessment options. Our facilitators HAZID s facilitators are some of the most talented management trainers working in Australia and overseas today. Our amazing facilitators bring into the training room with them the combined experience of scores of other leading client organisations All rights reserved. 4

5 HAZID customers include: Asia Pacific Region (extract only) PETROCHEMICAL & OTHER GOVERNMENT & OTHER CONSTRUCTION & MINING Austcane Energy Davis Langdon BHP Billiton Shell BP Boom Sherin Pty Ltd Nelson Forests NZ Aluminium Smelter Q. H. & M. Birt Pty Ltd Australian Drilling Industry TC Populous Design Pty Ltd Kerdic Homes Pty Ltd Freehills BMA Ramu NiCo Ok Tedi Mining Limited VISY Carpentaria Contracting Middle East Region (extract only) PETROCHEMICAL & OTHER Yanbu Refinery Department (YRD) BAPCO Jeddah Refinery SABIC GOVERNMENT & OTHER American Society of Safety Engineers (ASSE) Ministry Of Education Abdullatif Alisa Group King Fahad Medical City CONSTRUCTION & MINING SAMAMA Group Razel Arabian Contracting Saudi Arabian Mining Company (Ma aden) Saudi Aramco Arabian Al-Kanar Saudi Binladen Group Ju aymah Gas Plant ZP Arabia SINOPEC All rights reserved. 5

6 program overview Managers have a significant role in the leadership of their organisation. In increasingly competitive and fast changing times Managers have a major responsibility to ensure that teams deliver quality services and products. The purpose of this powerful and challenging program is to develop, through learning and practical workplace practice, recognised competencies for frontline and other managers. The HAZID Certificate IV in Frontline Management Program covers 10 units of management competency in areas such as operational plans, team effectiveness, leadership, safe workplaces, managing projects, workplace relationships, business resources, continuous improvement, customer service strategies and writing complex documents. Who this qualification is useful for This Qualification is useful for: Frontline Managers Middle Managers Supervisors Business Operators For this qualification people must be in a role where they can demonstrate responsibility for team or business unit performance. They should be fairly self- directed and autonomous, working under broad guidance Program Outcomes This Program aims to help participants to: Develop the specified range of competencies required for Managers operating at an advanced level Demonstrate application of competencies through workplace examples Deliver quantifiable improvements for their organisation through Strategic Workplace Improvement Projects (SWIPs). Option of actual or simulated. Evaluate own ongoing professional development needs and take ownership for self-development Take responsibility for managing self and team to meet challenges of the workplace Program Duration HAZID offers a face to face fast-tracked delivery of this program which is generally completed in 10 days, depending on experience and recognition of prior learning. HAZID offers you the opportunity to set the time frame and can start any time. Participants receive a Program Schedule upon commencement All rights reserved. 6

7 Program Assessment This qualification is competency based and is gained by providing evidence of competency. Participants must be assessed by a qualified assessor to gain the qualifications. Participants carry out assessment projects, which create real benefits for the organisation. They work with a Mentor from their own organisation who guides them. HAZID provides the Assessment Guides. Assessments are either submitted in class, or electronically by . Program Benefits This is an excellent course and both participants and organisations gain significant benefits from it including: Enhanced management skills Demonstrated performance improvement Nationally recognised portable qualification Management pathway Direct returns for the organisation through one Strategic Workplace Improvement Project (SWIP). Actual or simulated All rights reserved. 7

8 modules Certificate IV in Frontline Management BSB51107 (Core Program) The Certificate IV in Frontline Management BSB51107 is a nationally recognised qualification. The Diploma consists of 4 core modules covering 6 competency units. These have been identified through extensive consultation with Industry, Commerce and Government as being Best Practice for frontline managers. Listed below is the HAZID Core Certificate IV in Frontline Management Program. Further units are available see Unit Grid. Course Number & Duration MGT402A 1 day WOR402A 1 day HAZID: Course Title Implement operational plan This unit describes the performance outcomes, skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required. Promote team effectiveness This unit describes the performance outcomes, skills and knowledge required to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation. Maps to Competency Unit Implement operational plan BSBMGT402A Promote team effectiveness BSBWOR402A MGT401A 1 day Show leadership in the workplace This unit describes the performance outcomes, skills and knowledge required to work with teams and individuals, their standard of conduct and the initiative they take in influencing others. At this level, work will normally be carried out within routine and nonroutine methods and procedures which require the exercise of some discretion and judgement. Show leadership in the workplace BSBMGT401A All rights reserved. 8

9 OHS407A 1 day Monitor a safe workplace This unit describes the performance outcomes, skills and knowledge required to implement and monitor the organisation's occupational health and safety (OHS) policies, procedures and programs in the relevant work area to meet legislative requirements. Monitor a safe workplace BSBOHS407A PMG510A 1 day WOR401A 1 day Manage projects This unit describes the performance outcomes, skills and knowledge required to manage a straightforward project or a section of a larger project. This unit addresses the management of projects including the development of a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learnt for application to future projects. Establish effective workplace relationships This unit describes the performance outcomes, skills and knowledge required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation Manage projects BSBPMG510A Establish effective workplace relationships BSBWOR401A ADM409A 1 day Coordinate business resources This unit describes the performance outcomes, skills and knowledge required to determine and analyse existing and required resources, their effective application and the accountability for their use. Coordinate business resources BSBADM409A MGT403A 1 day Implement continuous improvement This unit describes the performance outcomes, skills and knowledge required to implement the organisation's continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements. Implement continuous improvement BSBMGT403A All rights reserved. 9

10 CUS401B 1 day WRT401A 1 day Coordinate implementation of customer service strategies This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. Operators may have responsibility to provide guidance or to delegate aspects of these tasks to others. Write complex documents This unit describes the performance outcomes, skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity. Coordinate implementation of customer service strategies BSBCUS401B Write complex documents BSBWRT401A All rights reserved. 10

11 tailored corporate programs HAZID specialises in tailoring programs to meet corporate needs. In addition to the Australian Qualification courses offered, HAZID has a wide range of other non-accredited courses available. Non-accredited courses The courses / workshop include the following topics: Safety Management Process Safety Management (PSM) Process Hazard Analysis (PHA) Environmental Risk Management Behaviour Based Safety Organizational Design and Development Inclusion of the organisation s own courses Many organisations chose to incorporate their own course material (courses) with the HAZID qualification. Management Development Programs HAZID can also incorporate into our management development program: Courses written by PRECISION in consultation with HAZID to meet the needs of your organisation Courses delivered by your own internal presenters Co-delivered sessions using experts from your own organisation Third party delivered courses that cover specialist areas Courses are available for groups in house in your organisation. For more information on other courses available through HAZID, please contact us for a copy of our non-accredited Course Catalogue All rights reserved. 11

12 delivery options The Certificate IV in Frontline Management is available through HAZID through the following delivery options. Participants and organisations can use one of the options or can choose a blend of more than one option. Delivery Option Overview Suitable for Dates & Locations Corporate Courses Custom tailored in-house programs for organisations HAZID tailors programs to meet the specific needs of organisations. We partner with organisations and deliver great results. HAZID presents in- house programs in any worldwide location by arrangement. HAZID corporate programs can include a range of competency units specifically selected for the needs of the organisation. Please contact us to discuss your organisation s requirements. We train and utilise Mentors within the organisation to ensure that management competency is demonstrated that is appropriate to the needs of the organisation. Participants carry out workplace projects for assessment that are designed to create real benefits for the organisation and are signed off by their Mentors and by their line managers. Return on Investment (ROI) can be measured and often delivers a positive cash flow to the organisation. Working with corporate and government clients over many years we have developed a range of strategies and techniques that optimise the effectiveness of management development. As the leading specialists in this area we have a focus on performance improvement that delivers real and measurable benefits to both participants and to their organisations. Corporate customised programs can include the appropriate blend of courses, workshops, Open Learning and recognition processes to suit your organisation. Current courses delivered in-house can be retained within the program if they are appropriate and working well. Small to large groups Corporate Courses are custom tailored inhouse programs for organisations. They are available any time, any place subject to negotiation. Available Australia and New Zealand for standard programs. Also available globally for international organisations All rights reserved. 12

13 Face to Face HAZID provides a Program Introduction in addition to Learning Guides for each module within the Open Learning program. We also provide assessment guides for each unit of competency. These are Word documents sent as attachments. Selected texts and website resources are also recommended. Individuals and small groups who cannot attend face to face training Available anytime, anyplace through . Available globally. You simply complete the assessment guides and return them to HAZID via . In addition you complete one assessment Competency Question for each unit and one strategic Workplace Improvement Project. You these to us and we return the results to you within 20 working days. Participants must have a computer with facilities and a program that will use Word documents to use this Open Learning facility. Communication is by and and telephone help is provided. This delivery method is useful for participants unable to attend face-to- face training, in remote locations, overseas on assignment or on shift work. Recognition Processes Recognition of Prior Learning (RPL) and Recognition of Current Competency (RCC) Recognition of Prior Learning (RPL) and Recognition of Current Competency (RCC) are processes where competency is recognised, without the need for further training or development. Participants in a program may be able to demonstrate competency for one or more units. HAZID has specialised Recognition Processes and instruments that help you easily present evidence for assessment. Participants must have a computer with facilities and a program that will use Word documents to use this recognition facility. Communication is by and and telephone help is provided. Individuals and Small groups Available anytime, anyplace through Available globally Recognition candidates are also welcome to visit HAZID for initial consultations having made a phone booking All rights reserved. 13

14 assessment Assessment for this Qualification is by evidence to demonstrate competency for the competency units. HAZID has a unique way of assessing competency that provides valuable development to both the participant and to the organisation. The assessment consists of two forms: 1. Competency Application Assessment Questions 2. Strategic Workplace Assessment Project Competency Application Assessment Questions These are related to individual competency units and require evidence of participant s application of competency in the workplace. Participants can complete assessments in the workshops and are signed off by the HAZID trainer. Alternatively participants may submit assessments up to two weeks later by , and they must be signed off by a mentor or line manager. Participants must complete the required sets of competency application questions for this qualification. Strategic Workplace Assessment Project One project is carried out for this qualification (can be simulated). Participants select an opportunity, issue or problem in their work that can be improved and relates to a competency unit. Participants agree the project with their manager and Mentor. Participants then plan, implement and review the project liaising with their Mentor and Manager who sign off on the project. HAZID provides a structured project assessment guide to help participants and mentors carry out this process efficiently. The Assessment Process Participants either complete assessments in workshops or HAZID sends participants Assessment Guides (Word documents in hard or electronic form) that participants complete and mail or back to HAZID. The Assessment Guides contain all questions to answer, instructions and the relevant competency unit details. Please note: Participants must have a computer with capability and be able to use Word documents. A HAZID assessor assesses participant assessment submissions and participants are sent an Assessment Report by . Participants are assessed as either; COMPETENT or COMPETENCY NOT YET DEMONSTRATED All rights reserved. 14

15 corporate client services Included in the HAZID Resources Management Development Programs are the following corporate client services: Learning and Assessment Materials Program Introduction Provision of HAZID s Learning Guides for each module following current standards and research Provision of Assessment Guides for each module Optional inclusion in Program Learning Guides appendices of client documentation to align with the organisation s values, culture and systems Optional Client logos on all Learning Guides Event feedback reports giving summarised evaluation data Corporate Client Reporting Regular client reviews Provision of reports showing participant attendance and current assessment status Ongoing liaison with HAZID Client Program Manager to address program issues and improvements Help Desk Phone and helpline for participants, mentors and program administrators within the client organisation Information on participation and assessment submissions Assessment Processing Assessment Guides are ed to participants as a Word document Participants complete and return by or mail ed acknowledgement of receipt of assessment submissions Assessment report ed to participant Maximum 20 working day turnaround for assessment reports Certification Nationally and internationally recognised certification issued by the HAZID Resources Pty Ltd, a Registered Training Organization (RTO) All rights reserved. 15

16 fees* Certificate IV in Frontline Management Packages *Face to Face $2,450 Recognition Processes Recognition of Prior Learning (RPL) or Recognition of Current Competency (RCC) or Credit Transfer Please contact us for our recognition fees. Corporate Solutions Corporate Courses Corporate Courses are custom tailored in-house programs for organisations. Requirements of different organisations vary, as do delivery options selected and numbers of participants. Once agreement is reached on requirements a written quotation is provided, usually within 24 hours. Please contact HAZID by phone or to discuss your particular requirements. *HAZID reserves the right to vary prices without prior notice in the future All rights reserved. 16

17 enrolment and booking Step 1: Application Participants are asked to complete the HAZID Application for Qualification form. This form lists a number of qualifications and different payment options. When participants do choose to pre-pay for the whole qualification at this stage they gain a substantial saving as shown in the fee schedule. However, participants are not obliged to do this, and can pay in regular instalments or course by course if preferred. Step 2: Enrolment Participants simply fill in HAZID s Management Qualification Enrolment Form and we process the enrolment. Step 3: Booking Participants or people making group bookings choose the appropriate selection of Face to Face Courses or Recognition Processes from HAZID s Calendar of Courses and HAZID s Course Descriptions. You can book any course in any order using the blend of delivery options that suits you. You proceed at your own pace. You are not obliged to complete the Qualification. You can request Statements of Attainment to be issued for individual Units once you have been satisfactorily assessed All rights reserved. 17

18 contact HAZID Website Phone Fax Location and Post Street Address: HAZID Resourcing Pty Ltd 14 McPherson Court North Lakes QLD 4509 Australia Postal Address: HAZID Resourcing Pty Ltd PO Box 198 Dayboro QLD 4521 Australia All rights reserved. 18

19 Appendix: A Qualification Packaging Rules Certificate IV in Frontline Management BSB51107 Version Release 2 Dated 28/11/2011 Modification History Release 2 New release of this Qualification released with version 6 of BSB07 Business Services Training Package. Outdated advice removed Unit codes updated: BSBCUS401A now BSBCUS401B BSBCUS402A now BSBCUS402B BSBCUS403A now BSBCUS403B BSBITS401A now BSBITS401B BSBRKG403B now BSBRKG403C Description This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes. Job roles Job roles and titles vary across different industry sectors. A possible job title relevant to this qualification is: Coordinator Leading Hand Supervisor Team Leader All rights reserved. 19

20 Pathways Information Entry requirements There are no entry requirements for this qualification. Pathways into the qualification Preferred pathways for candidates considering this qualification include: BSB31207 Certificate III Frontline Management or other relevant qualification/s OR with vocational experience in a supervisory role but no formal qualification. Examples of indicative job roles for candidates seeking entry based upon their vocational experience include: Accounts Clerk Customer Service Advisor Import/Export Clerk Office Administrator Student Services Officer. This breadth of expertise would equate to the competencies required to undertake this qualification. Pathways from the qualification After achieving this qualification candidates may undertake: the BSB51107 Diploma of Management. Licensing/Regulatory Information Licensing, Legislative, Regulatory or Certification Considerations There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit. Entry Requirements Not applicable All rights reserved. 20

21 Employability Skills Summary The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options. Employability skill Communication Industry or enterprise requirements for this qualification include: communicating with team members and management to ensure open communication channels and to clarify issues resolving conflict and disputes in the work team Teamwork being a role model for other team members consulting and developing objectives with the work team Problem-solving developing risk management approaches developing techniques to address faults and inefficiencies Initiative and enterprise identifying and developing opportunities for improved work practices Planning and organising monitoring and adjusting operational performance by producing short-term plans, planning and acquiring resources and reporting on performance preparing work plans and budgets Self-management actively seeking feedback on own performance from clients and colleagues prioritising tasks Learning coaching and mentoring colleagues and team members to support the introduction of change Technology using business technology such as computer programs and telecommunications to collect and manage information All rights reserved. 21

22 Packaging Rules Total number of units = 10 4 core units plus 6 elective units At least 3 of the elective units must be selected from the elective units listed below. The remaining 3 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification. Elective units must be relevant to the work outcome, local industry requirements and the qualification level. Core units Management BSBMGT401A Show leadership in the workplace BSBMGT402A Implement operational plan Occupational Health and Safety BSBOHS407A Monitor a safe workplace Workplace Effectiveness BSBWOR402A Promote team effectiveness All rights reserved. 22

23 Electives Customer service BSBCUS401B Coordinate implementation of customer service strategies BSBCUS402B BSBCUS403B Address customer needs Implement customer service standards Financial administration BSBFIA402A Report on financial activity General administration BSBADM409A Coordinate business resources Information management BSBINM401A Implement workplace information system Innovation BSBINN301A Promote innovation in a team environment Interpersonal communication BSBCMM401A Make a presentation IT support BSBITS401B Maintain business technology Management BSBMGT403A Implement continuous improvement BSBMGT404A Lead and facilitate off-site staff Marketing BSBMKG413A Promote products and services Project management BSBPMG510A Manage projects Relationship management BSBREL401A Establish networks Research BSBRES401A Analyse and present research information Risk management BSBRSK401A Identify risk and apply risk management processes Sustainability BSBSUS301A Implement and monitor environmentally sustainable work practices Workplace effectiveness BSBWOR401A Establish effective workplace relationships BSBWOR404B Develop work priorities Writing BSBWRT401A Manage expatriate staff Sustainability BSBSUS501A Write complex documents Workplace relations BSBWRK509A Manage industrial relations All rights reserved. 23

24 Unit Grid BSBCOM503B Develop processes for the management of breaches in compliance requirements BSBCUS501C Manage quality customer service BSBDIV501A Manage diversity in the workplace BSBFIM501A Manage budgets and financial plans BSBFRA502B Manage a franchise operation BSBHRM402A Recruit, select and induct staff BSBHRM503B Manage performance management systems BSBHRM504A Manage workforce planning BSBHRM511A Manage expatriate staff BSBINM501A Manage an information or knowledge management system BSBINN501A Establish systems that support innovation BSBINN502A Build and sustain an innovative work environment BSBIPR501A Manage intellectual property to protect and grow business BSBLED501A Develop a workplace learning environment BSBMGT406A Plan and monitor continuous improvement BSBMGT502B Manage people performance BSBMGT515A Manage operational plan BSBMGT516C Facilitate continuous improvement BSBOHS509A Ensure a safe workplace BSBPMG510A Manage projects BSBRSK501B Manage risk BSBSUS501A Develop workplace policy and procedures for sustainability BSBWOR501B Manage personal work priorities and professional development BSBWOR502B Ensure team effectiveness BSBWRK509A Manage industrial relations All rights reserved. 24

25 All rights reserved. 25

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