Product Overview. UNIFIED COMPUTING Interoute Database & Application Management
|
|
- Beverly Mosley
- 8 years ago
- Views:
Transcription
1 Product Overview Interoute Database and Application Managed Services provide our clients with the peace of mind that their systems are managed by a team of experts around the clock. Our proven pedigree spans three decades, working with over 300 customers to manage their key databases and applications. Work with us and you will have some of the best, most respected DBA s and application specialists at your service. Our goal is to provide you with a service that provides reliability, performance and year on year cost savings. We will treat will treat your environment as if it were our own, manage it 24x7 and work with you to help plan for future growth and development. 1
2 Building a service that adapts around both your business and system needs We recognise that not only does each organization have different in-house capability and requirements for support but systems also vary in their criticality and maintenance needs. A customer for example, may require a higher level of support for a system which is business critical and a different support needs for the staging environment. Another example could be that a customer may require a 24/7 managed service for Oracle because they have no in-house skills alongside a need for limited 8x5 support to cover a SQL Server database where there are a few in-house specialists and they are exposure during holiday periods. That s why we have created three easy to understand support levels that can be applied at an individual system level, allowing our customers to personalize their own service agreement. Industry leading accreditations Interoute are one the leading service providers in Europe providing consulting, implementation and managed services for both Oracle and Microsoft technologies. Our position as both an Oracle Premier and Microsoft Gold partner complements our open source capability to provide a comprehensive set of services to our customers, backed by the vendors. Interoute Intelligent Monitoring (IIM) IIM is an advanced monitoring platform which combines the best of breed commercial tools with internally developed technology. The unique architecture aggregates customer events and alerts from all supported technologies to provide real time intelligence and provide instant root cause analysis. The highly resilient architecture is built on Interoute s cloud infrastructure to maximize uptime and offer extendibility to monitor customer systems in third party or on-premise locations. This hybrid, location agnostic approach to monitoring allows Interoute to provide the same level of proactive service for our customers regardless of where your systems are and whether they sit on dedicated servers or a cloud platform. A customer web portal that drives automation and transparency The MyServices web portal offers our customers real-time information on events, tickets and a range of real-time information relating to your services. Our API centric approach provides our clients the ultimate in flexibility for ticketing and reporting. Our web portal RESTful API s allow customers to automate everything from opening tickets, reporting and even editing information real-time. This allows our customers to either integrate their own helpdesk system or even to develop an entirely different web front end. 2 2
3 Example Implementations Web Presence: Web environments act as our clients interface to their customers and reputation can won or lost based on the uptime and performance. With users demanding a richer application layer experience, Web technologies are becoming more complex and administrative heavy. Application and database managed services can offer our clients a fully managed services which includes web services such as Apache, Weblogic and IIS, plus backend database technologies. Multi-Vendor Database Management: Managed multi-vendor, multi version database environments are a reality for many companies. If you have business applications, our customers will typically have a backend of Oracle or SQL Server and then a Web infrastructure using technology like MySQL. Interoute Database management allows our customers to build a service which complements their internal DBA skills. For database s where there is an high level of internal knowledge and support coverage, the Assist service would provide extended support capability for a low cost and for technologies where there are limited internal skills Managed or Critical services allows Interoute to own the operational responsibility with full integration to your internal team. The end result is a consistent support model which provides enhanced services for the databases where skills are weak internally. ISV SaaS Enablement: The hosting of a single or suite of applications either as part of a SaaS architecture or corporate requirement is a common requirement. The ability to utilise dedicated or cloud servers to suit the application or compliancy demands ensure a flexible deployment model without physical constraints. An overlay of a database managed service is a popular option for ISV s which allows them to focus on the application layer. Managed Exchange: Outsourcing the management of Microsoft Exchange is a great way to free up system administrators and allow a team of specialists to look after your business critical system on a 24/7 basis. Typically our customers also choose Interoute to host the service and take our popular Exchangecloud package which provides a SaaS delivery model. Consulting: Our dedicated team on consultants are available to perform a range of work which includes major upgrades, installation, training and customisation. 3 3
4 Technical Service Details The below software list represents our standard capability, in addition Interoute also provides support for associated technologies and legacy editions, however available support levels may vary. Technology Product Major Version Assist Managed Comprehensive Databases Microsoft SQL Server Oracle Database c 11g Oracle MySQL 5.x Web Servers 7 Microsoft IIS 6 Apache HTTP Server 2.x Application Servers Oracle Weblogic 12c 11g R1 11g Oracle Application Server 10g Exchange Server 2010 Applications Active Directory - Remote Desktop Services - Enterprise Applications Oracle E-Business Suite 12.x 11i 4 4
5 Options To help our customers make the right decision for their own needs we have create 3 support packages namely Assist, Managed and Comprehensive. These can be applied at an individual system level, to build a contract that fits your needs. Assist: Assist is designed for customers who only require ad-hoc support escalation to Interoute s application management team. Our support is delivered on a customer request basis only and our stance is reactive. This service is designed for customers who already have the internal expertise to manage the technology and only need to escalate non-urgent issues when they need access to additional expertise. Managed: The Managed level of service is designed for customers who need Interoute to own the management responsibility for the technology and require a proactive response to issues. This 24x7 service level is ideal for customers who have an established environment that requires comprehensive support but isn t subject to large volume of change or on-going development or upgrade. Comprehensive: Our Comprehensive Service includes the same high level of proactive support and monitoring provided by Managed, but offers an uncapped level of request fulfilment and a number of consulting days included in the agreement. This makes the Comprehensive service level ideal for customers, who not only run 24x7 business critical systems, but also operate in either high change agile environments or expect major technology upgrades over the course of the agreement. 5 5
6 Feature Support Level Assist Managed Comprehensive Support Stance Reactive Proactive Proactive Support Hours 8x5 24x7 24x7 Severity One Response Time 4 Hours 30 Mins 30 Mins Customer Contact Centre Access MyServices Portal Ticketing available via API (create, report, edit) Vendor Escalation* Trouble Tickets Proactive Fault Resolution Interoute Intelligent Monitoring Performance Tuning** Patching Request Fulfilment Consulting Days Included * excludes open source software such as Apache ** applies to databases only not available usage is limited to a maximum number permitted within the contract full feature availability 6 6
7 Key Features & Benefits Gain five specialists for the price of one Employing a team of database and application specialists internally that is available 24x7 to support your environment is an expensive approach. On average an employee is available to concentrate on support only 220 days per year, taking into account holidays, training, sick leave etc. Presuming they work 8 hours per day, that represents only 20% coverage of the hours in a year. That means if you have a 24x7 system whereby you cannot take any risks, you need 5 people minimum. If you have multiple vendors and technologies the overhead rises further, meaning that companies are forced to take a risk and leave themselves exposed. Interoute offers a different approach that allows you to add the skills and support cover you need at a fraction of the cost it would take to grow your team internally. Free up resources to drive your business forward Day to day administration of systems can be labour intensive for internal IT teams and potentially disruptive to staff morale if employees have to provide out of hours support cover for systems. Interoute s database and application management services allow our customers to backfill the maintenance and support tasks typically handled by DBAs and System Administrators. Our services therefore allow customers to reduce their operational maintenance budget and allow resources and cost savings to be repurposed into transformational projects that drive the business forward. Take advantage of our service provider scale As a service provider, our customer base allows us to invest centrally into people, technology and processes for the benefit of all customers. Providing around the clock support, our operations in both staffing and technology are resilient across multiple locations and our geographical diversity brings with it language support and localised staff in most European countries. State of the art service platforms such as IIM and MyServices, plus tactical systems handling patching, backups etc. provide a technology backbone that is hard for our customers to recreate in a corporate world. Support for the whole stack Interoute is unique in the managed hosting market in that it has a rich diversity of skills and capability especially at a database and application layer. Our skill set allows us to provide support from the network to application layer including web servers, operating systems, databases, middleware and enterprise applications such as Oracle e-business suite. All capability from the fibre in the ground, the datacentres and all the skills are our own assets and people. This provides a unique ability to offer a complete stack SLA over which we are fully in control with no third party dependencies. 7 7
8 Related Products & Services Managed Hosting: Compute Managed Hosting: Storage Managed Hosting: Firewalls Managed Hosting: Load Balancers Further Information & Support For product queries please consult your Account Manager. For further features and description of products, refer to the Interoute website
Product Overview. UNIFIED COMPUTING Managed Hosting Compute
Product Overview Interoute provide our clients with a diverse range of compute options delivered from our 10 carrier-class data centre facilities. Leveraging our extensive and diverse next generation IP
More informationProduct Overview. UNIFIED COMPUTING Managed Hosting Compute Data Sheet
Product Overview Interoute provide our clients with a diverse range of compute options delivered from our 10 carrier-class data centre facilities. Leveraging our extensive and diverse next generation IP
More informationA new Breed of Managed Hosting for the Cloud Computing Age. A Neovise Vendor White Paper, Prepared for SoftLayer
A new Breed of Managed Hosting for the Cloud Computing Age A Neovise Vendor White Paper, Prepared for SoftLayer Executive Summary Traditional managed hosting providers often suffer from issues that cause
More informationProduct Overview. UNIFIED COMPUTING Managed Hosting - Storage Data Sheet
Product Overview Interoute offers a range of managed storage solutions to provide the best fit for our customers budget, capacity, performance and compliance needs. By taking advantage of our unrivalled
More informationCloud Services Catalog with Epsilon
Cloud Services Catalog with Epsilon Modern IT enterprises face several challenges while building a service catalog for their data center. Provisioning with a cloud management platform solves some of these
More informationThe Oracle Infrastructure Specialist
The Oracle Infrastructure Specialist Q Associates provides information systems and services that align IT strategy with commercial value. Our aim is to improve IT efficiency and performance whilst reducing
More informationHosting JDE EnterpriseOne in the Cloud Hear how one company went to the cloud
Hosting JDE EnterpriseOne in the Cloud Hear how one company went to the cloud October 2015 2015 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T Agenda Organizational
More informationSQL Server Database as a Service (DBaaS)
SQL Server Database as a Service (DBaaS) Contents 1 SQL Server Database as a Service...2 2 Service Definition...3 2.1 Customer On-Boarding... 4 2.2 Event & Incident Management... 4 2.3 Request Fulfilment...
More information>99.95% availability. Guaranteed. 1
>99.95% availability. Guaranteed. 1 Managed Services for Microsoft Dynamics AX Dependable, On-Premise, Off-Premise, and Private Cloud solutions from the UK leader 1 Using high availability infrastructure
More informationFundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation.
Introduction Chris Senior Network Engineer Fundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation. And if things go too wrong for too long then
More informationHow To Get The Best From Windows.Org Dynamics Ax
Private Cloud for Dynamics AX Why consider Private Cloud for Dynamics AX? Microsoft Dynamics AX is a flexible, feature rich product which, if managed and supported proficiently, delivers significant business
More informationYour Server Support Looking after your servers, giving you peace of mind
Your Looking after your servers, giving you peace of mind Sales: 0370 755 5088 24x7 Dedicated support: 0370 755 5066 www.easyspace.com sales@easyspace.com Choosing the right level of support for your server.
More informationCloud Security: An Independent Assessent
Cloud Security: An Independent Assessent A Quantix White Paper Dec 2010 Call us on: 0115 983 6200 Visit us on-line at: www.quantix-uk.com E-mail us at : enquiries@quantix-uk.com Why are people concerned
More information3Si Managed Authentication Services Service Description
3Si Managed Authentication Services Service Description [Pick the date] 3Si Managed Authentication Services Service Description [Type the document subtitle] JT www.3sicloud.com www.3sicloud.com enquiry@3sicloud.com
More informationInnovation through Outsourcing
Innovation through Outsourcing Timothy Gehrig timothy.gehrig@cedarcrestone.com David Moore david.moore@cedarcrestone.com Agenda Expectations CedarCrestone Introduction Market Direction Outsourcing Solutions
More informationMaestro Managed Services from Silicon allows organisations large and small to forget about internal IT systems management and support and instead
Maestro Managed from allows organisations large and small to forget about internal IT systems management and support and instead focus on key business activities. Reduce IT expenses and improve productivity
More informationClient Study Portfolio
Client Study Portfolio Client Study 1: UK District Council A re-architecture of the client s RAC Environment and full 24/7 support of the client s database systems thereafter has eliminated the risk of
More informationare you helping your customers achieve their expectations for IT based service quality and availability?
PARTNER BRIEF Service Operations Management from CA Technologies are you helping your customers achieve their expectations for IT based service quality and availability? FOR PARTNER USE ONLY DO NOT DISTRIBUTE
More informationManaged Services. Business Intelligence Solutions
Managed Services Business Intelligence Solutions Business Intelligence Solutions provides an array of strategic technology services for life science companies and healthcare providers. Our Managed Services
More information24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase
24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk Onsite Support itg CloudBase Pro-Active managed it support services for one single cost per month covers all aspects of
More informationThe remedies set forth within this SLA are your sole and exclusive remedies for any failure of the service.
The remedies set forth within this SLA are your sole and exclusive remedies for any failure of the service. NETWORK INTERNAL NETWORK The internal network includes cables, switches, routers, and firewalls
More informationCHOOSING A RACKSPACE HOSTING PLATFORM
CHOOSING A RACKSPACE HOSTING PLATFORM Rackspace has years of experience in hosting and has learnt that the unique needs of our customers businesses often determines the level of accountability and project
More informationDedicated Hosted Exchange 2013
About inty Dedicated Exchange Server 2013 The inty Dedicated Exchange 2013 Solution is a fully managed implementation with the following features: High-availability and built to Microsoft s reference architecture
More informationBusiness Continuity in an Outsourced Environment: Enabling business outcomes and expanding sourcing options
Business Continuity in an Outsourced Environment: Enabling business outcomes and expanding sourcing options Marnix Gillis IBM Distinguished Engineer 32 nd Regional Conference 2013 International Business
More informationInteroute Virtual Data Centre. Hands on cloud control.
Interoute Virtual Data Centre. Hands on cloud control. Scale your computing resource on demand Choose where in Europe you want your data Europe s most trusted and secure network www.interoute.com/vdc Interoute
More informationAurora365 White Paper. Establishing a Network Operations Centre (NOC) Culture with Aurora365
with Aurora365 1. Introduction While organisations recognise the potential of running their own Network Operations Centre (NOC), it s often assumed that USS Enterprise style control centres are only deployed
More informationThe Case for Cloud-Based Email Services
The Case for Cloud-Based Email Services A Quantix White Paper Feb 2011 Call us on: 0115 983 6200 Visit us on-line at: www.quantix-uk.com E-mail us at : enquiries@quantix-uk.com MICROSOFT EXCHANGE - MISSION
More informationSECURE CLOUD SOLUTIONS FOR YOUR BUSINESS.
SECURE CLOUD SOLUTIONS FOR YOUR BUSINESS. 2015 Learning Possibilities Ltd, 506 Centennial Park, Centennial Avenue, Elstree, Herts, WD6 3FG Email: info@cloudpossibilities.com Telephone: +44 (0) 20 8236
More informationAdvancedHosting SM Solutions from SunGard Availability Services
AdvancedHosting SM Solutions from SunGard Availability Services A SINGLE POINT OF CONTACT A COMPLETE MANAGED SERVICES SOLUTION Higher levels of availability Continuous investment in people, technology
More informationDisaster Recovery for Business-Critical Applications. Your business. Back in business. Real-time DR solutions you can rely upon when all else fails
Disaster Recovery for Business-Critical Applications Your business. Back in business. Real-time DR solutions you can rely upon when all else fails Disaster Recovery for Business-Critical Applications Your
More informationAdvanced Hosting Solutions from Interoute
Advanced Hosting Solutions from Interoute www.interoute.com Interoute - from the Ground to the Cloud Interoute provides customers with a comprehensive portfolio of solutions and services from the Ground
More informationOur Server Support. Looking after your servers giving you peace of mind. Document Version 201501. Revision Date Feb 2015
Our Server Support Looking after your servers giving you peace of mind. Document Version 201501. Revision Date Feb 2015 Telephone Sales and Accounts 0161 232 0001 Technical Support 0161 232 0125 Email
More informationManaged Services OVERVIEW
Managed Services OVERVIEW overview 24/7 Support Services Tailored for large and small businesses MANAGED SERVICES 3 MONITORING AND ALERTING SERVICE 4 SUMMARY 4 DESCRIPTION 4 MONITORING 4 ALERTING 4 RESPONSIBILITY
More informationBusiness Protection Services OUR TECHNOLOGY & DELIVERABLES
Business Protection Services OUR TECHNOLOGY & DELIVERABLES Executive Summary s a CIO, the decision to self-manage or to rely on a third party to manage and maintain your IT infrastructure has always been
More informationYour Infrastructure. Our Responsibility.
Know Us The SRM group is four decades old multi-million dollar business house currently operational in 15 cities worldwide. SRM group has made its presence felt in education, training, Electronics, Technology,
More information+44 (0) 1189 908 0850 partners@voxclever.net www.voxclever.com
ENTERPRISE CLOUD COMMUNICATIONS: AN INTRODUCTORY OVERVIEW +44 (0) 1189 908 0850 partners@voxclever.net www.voxclever.com Table of Contents Why choose us?... 2 How do we help?... 2 Product as a Service...
More informationUbertas Cloud Services: Service Definition
Ubertas Cloud Services: Service Definition February 2013 Innovation. Power. Trust. Contents 1. About Ubertas... 2 Our Company... 2 Our Approach to Service Delivery... 2 Our Partner Network & the UK Cloud
More informationPAAS Public Sector Managed Services
Meritec Limited Meritec House, Acorn Business Park, Skipton, North Yorkshire, BD23 2UE 0845 3451155 servicepoint@meritec.co.uk www.meritec.co.uk Registered In England & Wales No. 3224622 Table of Contents
More informationMaximize potential with services Efficient managed reconciliation service
RECONCILIATION IntelliMatch Operational Control services Optimize. PRODUCT SHEET Maximize potential with services Efficient managed reconciliation service Overview At its best, technology provides financial
More informationWhat are the benefits of Cloud Computing for Small Business?
Cloud Computing A Small Business Guide. Whilst more and more small businesses are adopting Cloud Computing services, it is fair to say that most small businesses are still unsure of what Cloud Computing
More informationNow that you have a Microsoft private cloud, what the heck are you going to do with it?
Now that you have a Microsoft private cloud, what the heck are you going to do with it? Tony Bradley Microsoft MVP, CISSP-ISSAP Principal Analyst, Bradley Strategy Group Abstract Choosing and building
More information2 Our Services 3 Managed Services 4 24x7 Help Desk Support 5 Server & Network Management/Optimization 6 Network Monitoring
Managing IT 24x7 The keys to a successful partnership are experience, integrity, reliability, flexibility and excellent support. With Single Point of Contact as your IT partner, your firm will have access
More informationFujitsu Managed Hosting Delivers your Cloud Infrastructure as a Service environment with confidence
Fujitsu Managed Hosting Delivers your Cloud Infrastructure as a Service environment with confidence Fujitsu supports and accelerates your adoption of cloud through a range of managed hosting services.
More informationInformation Technology Services
Information Technology Services 2011 Services Guide 77 Accord Park Drive, Suite A10 Norwell, MA 02061 (781) 871-3662 A proactive, preventative approach to IT management. System downtime, viruses, spyware,
More informationRemote Infrastructure Support Services & Managed IT Services
Remote Infrastructure Support Services & Managed IT Services Remote Desktop Services are designed to optimize the customers IT resource utilization and provide a standardized end-user environment. The
More informationSubmitted to: Service Definition Document for Database Management for IT Infrastructure Management
Submitted to: Service Definition Document for Database Management for IT Infrastructure Management Table of Contents 1 Service Description... 3 2 Support Process and Methodology... 10 3 Standard Questionnaire...
More informationMule Enterprise Service Bus (ESB) Hosting
Enterprise web solutions G7 Service Definition Mule Enterprise Service Bus (ESB) Hosting t: 0845 519 5465 e: info@axistwelve.com w: www.axistwelve.com Page 1 of 7 Table of contents Overview... 3 Service...
More informationM A N A G I N G C O N U S U L T A N T
UNDERSTANDING MANAGED SERVICES RUSS HENDERSON M A N A G I N G C O N U S U L T A N T AGENDA Define Compare Implement DEFINE DEFINE Managed Services is the proactive management of an IT asset or object,
More informationRemote Network Monitoring. A specialist remote network infrastructure monitoring solution for the UK education sector.
Remote Network Monitoring. A specialist remote network infrastructure monitoring solution for the UK education sector. Keeping a watchful eye over your schools network infrastructure. Our ICT introduces
More informationProfessional CRM Support. Telephone: 01625 322 230 Website: www.thecrmbusiness.com Email: support@thecrmbusiness.com
Professional CRM Support Professional CRM Support Maximising the benefit from your CRM investment The CRM Business is proud to work with our clients to deliver great CRM Solutions. We understand that once
More informationRemote Infrastructure Management Emergence of the Cloud-based Helpdesk
Remote Infrastructure Management Emergence of the Cloud-based Helpdesk A leadership perspectives white paper Recommended next steps for business and industry executives Issue 11 in a series Executive Summary
More informationCloud Technology Platform Enables Leading HR and Payroll Services Provider To Meet Solution Objectives
Greytip Online Cloud based HR & Payroll software Cloud Technology Platform Enables Leading 16 Snapshot Client Profile A global HR & Payroll outsourcing company. The company is in the business of delivering
More informationWhitepaper. Managed Services in the 21 st century
Whitepaper Managed Services in the 21 st century Managed Services in the 21 st century How to optimise cloud benefits and reduce costs with Hybrid Managed Services One of the great benefits of the cloud
More informationEnterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid clouds.
ENTERPRISE MONITORING & LIFECYCLE MANAGEMENT Unify IT Operations Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid
More informationOptimizing Service Levels in Public Cloud Deployments
WHITE PAPER OCTOBER 2014 Optimizing Service Levels in Public Cloud Deployments Keys to Effective Service Management 2 WHITE PAPER: OPTIMIZING SERVICE LEVELS IN PUBLIC CLOUD DEPLOYMENTS ca.com Table of
More informationService Description CloudSure Public, Private & Hybrid Cloud
Service Description CloudSure Public, Private & Hybrid Cloud Table of Contents Overview - CloudSure... 3 CloudSure Benefits... 3 CloudSure Features... 3 Technical Features... 4 Cloud Control... 4 Storage...
More informationCloud-based Managed Services for SAP. Service Catalogue
Cloud-based Managed Services for SAP Service Catalogue Version 1.8 Date: 28.07.2015 TABLE OF CONTENTS Introduction... 4 Managed Services out of the Cloud... 4 Cloud-based Flexibility, Efficiency and Scalability...
More informationApplication Performance Management for Enterprise Applications
Application Performance Management for Enterprise Applications White Paper from ManageEngine Web: Email: appmanager-support@manageengine.com Table of Contents 1. Introduction 2. Types of applications used
More informationColocation, Cloud and Managed Services
Colocation, Cloud and Managed About Node4 At Node4 our growing team of passionate individuals are dedicated to delivering the most effective application of technology to optimise business performance.
More informationIT as a Service Emerges as a New Management Paradigm in the Software-Defined Datacenter Era
Customer Needs and Strategies IT as a Service Emerges as a New Management Paradigm in the Software-Defined Datacenter Era Mary Johnston Turner IDC OPINION IT as a service (ITaaS) represents a fundamentally
More informationVistara Lifecycle Management
Vistara Lifecycle Management Solution Brief Unify IT Operations Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid
More informationCan Cloud Database PaaS Solutions Replace In-House Systems?
Can Cloud Database PaaS Solutions Replace In-House Systems? Abstract: With the advent of Platform-as-a-Service as a viable alternative to traditional database solutions, there is a great deal of interest
More informationWHAT ARE THE BENEFITS OF OUTSOURCING NETWORK SECURITY?
WHAT ARE THE BENEFITS OF OUTSOURCING NETWORK SECURITY? Contents Introduction.... 3 What Types of Network Security Services are Available?... 4 Penetration Testing and Vulnerability Assessment... 4 Cyber
More informationSmart Managed Services: Taking The Pain Out of Visual Communications
: Taking The Pain Out of Visual Communications A T E Kingsmill Business Park Chapel Mill Road Kingston upon Thames KT1 3GZ 0845 872 8222 info@avsnet.co.uk Managed services for visual collaboration Managing
More informationManageEngine (division of ZOHO Corporation) www.manageengine.com. Infrastructure Management Solution (IMS)
ManageEngine (division of ZOHO Corporation) www.manageengine.com Infrastructure Management Solution (IMS) Contents Primer on IM (Infrastructure Management)... 3 What is Infrastructure Management?... 3
More informationGuardian365. Managed IT Support Services Suite
Guardian365 Managed IT Support Services Suite What will you get from us? Award Winning Team Deloitte Best Managed Company in 2015. Ranked in the Top 3 globally for Best Managed Service Desk by the Service
More informationData Center. Business Intelligence. Enterprise Computing Solutions North America. Remote Monitoring & Management Solutions. arrow.
Business Intelligence Data Center Cloud Mobility Enterprise Computing Solutions North America Remote Monitoring & Management Solutions arrow.com Remote Monitoring & Management Solutions Remote Monitoring
More informationIzenda & SQL Server Reporting Services
Izenda & SQL Server Reporting Services Comparing an IT-Centric Reporting Tool and a Self-Service Embedded BI Platform vv Izenda & SQL Server Reporting Services The reporting tools that come with the relational
More informationflex support Service Overview
NTS Technology Partners introduce NTS FLEX a unique portfolio of Managed Services, Cloud and Support solutions for any business size. flex support Service Overview Version 1.1 For Further Information see
More informationIBM ISS Optimizacija Sigurnosti
IBM ISS Optimizacija Sigurnosti Slaven Novak IBM ISS Technical Sales Specialist slaven.novak@hr.ibm.com 1 The Business Challenge: New Methods and Motives: Adding to the complexity and sheer number of risks
More informationGlobal Professional. Hosted Managed Services
Global Professional Hosted Managed Services TM Racami, LLC is a global independent provider of IT support services and applications, technology and infrastructure consulting. For over 7 years we have been
More information3618 8 th Avenue Phone: 262 564 6400 Kenosha, WI 53140 Fax: 262 564 6401 NOC SERVICES OFFSITE, LLC 262 564 6400. 0 of 8
NOC SERVICES OFFSITE, LLC 262 564 6400 0 of 8 OVERVIEW In today s competitive world, it is critical for IT Service companies to provide a full range of services for their clients. Through the use of highly
More informationDatamation. Find the Right Cloud Computing Solution. Executive Brief. In This Paper
Find the Right Cloud Computing Solution In This Paper There are three main cloud computing deployment models: private, public, and hybrid The true value of the cloud is achieved when the services it delivers
More informationThe guiding principles of this service are to deliver a hosting solution fit for the customers needs; this includes features such as;
Hosting Service Service Level Definition Aims of Service The service provides a central hosting environment that encompasses a range of solutions for hosting, from simple HTML websites through to resilient
More informationEmpowering the Enterprise Through Unified Communications & Managed Services Solutions
Continuant Managed Services Empowering the Enterprise Through Unified Communications & Managed Services Solutions Making the transition from a legacy system to a Unified Communications environment can
More informationMark InfoTech. Expert IT Solutions that work for your business
Mark InfoTech Expert IT Solutions that work for your business CORE SERVICES REMOTE SAP BASIS ADMIN REMOTE DATABASE MANAGEMENT REMOTE SERVER ADMIN REMOTE INFRA SERVICES REMEDY IMPLEMENTATION BMC REMEDY
More informationVodafone Cloud & Hosting Services. Gary Goodenough 13 th November 2015
Vodafone Cloud & Hosting Services Gary Goodenough 13 th November 2015 1 So, you ll all know Vodafone for these 2 But, we also do this and this 3 4 Market trends and customer challenges Your World/ Our
More informationA V a l u e C a s e S t u d y
D B A M a n a g e A V a l u e C a s e S t u d y R e m o t e D a t a b a s e S e r v i c e s Introduction C L I E N T Company founded in 1994 delivers specialty property and casualty auto insurance programs
More informationCompany Overview. Enterprise Cloud Solutions
2016 Company Overview Enterprise Cloud Solutions ENTERPRISE CLOUD SOLUTIONS Unitas Global utilizes leading cloud technologies to optimize enterprise IT environments. By designing, deploying, and managing
More informationA Unified View of Network Monitoring. One Cohesive Network Monitoring View and How You Can Achieve It with NMSaaS
A Unified View of Network Monitoring One Cohesive Network Monitoring View and How You Can Achieve It with NMSaaS Executive Summary In the past few years, the enterprise computing technology has changed
More informationMANAGED SERVICES. Save Money and Improve Performance with Database Support and Managed Services:
XYNOMIX MANAGED SERVICES Save Money and Improve Performance with Database Support and Managed Services: IT Managers... Increase Return on Oracle and Microsoft SQL Server Investments: Now, more than ever,
More informationPlatform as a Service
Platform as a Service Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service Hosted Exchange Colocation
More informationNEXT-GENERATION, CLOUD-BASED SERVER MONITORING AND SYSTEMS MANAGEMENT
NEXT-GENERATION, CLOUD-BASED SERVER MONITORING AND SYSTEMS MANAGEMENT COVERS INTRODUCTION A NEW APPROACH CUSTOMER USE CASES FEATURES ARCHITECTURE V 1.0 INTRODUCTION & OVERVIEW Businesses use computers
More informationIT Services. Capita Private Cloud. Cloud potential unleashed
IT Services Capita Private Cloud Cloud potential unleashed Cloud computing at its best Cloud is fast becoming an integral part of every IT strategy. It reduces cost and complexity, whilst bringing freedom,
More informationIT is complicated. There are so many moving pieces and parts, and your business is dependent on all
Why Rainspace? IT is complicated. There are so many moving pieces and parts, and your business is dependent on all we know how to bring you value, help you operate more Rainspace was founded to give our
More informationSector-leading support and in-depth expert knowledge
servicedesk on demand Comprehensive, expertly-managed support services from Axonex that provide flexible and reliable solutions tailored to meet any of your IT infrastructure requirements or challenges.
More informationThe Cloud is Not Enough Why Hybrid Infrastructure is Shaping the Future of Cloud Computing
Your Platform of Choice The Cloud is Not Enough Why Hybrid Infrastructure is Shaping the Future of Cloud Computing Mark Cravotta EVP Sales and Service SingleHop LLC Talk About Confusing? Where do I start?
More informationEnterprise Technology Vendor Service
Enterprise Technology Vendor Service E-SPIN's provide full range of Enterprise Technology Vendor Services, from routine ICT technology product (hardware, software, consumables) procurement, to software
More informationWhat are Hosted Desktops?
Hosted Desktops An introduction to Hosted Desktops from Your Office Anywhere Hosted Desktops from Your Office Anywhere provide Flexibility, Reliability and Security and offer genuine cost savings against
More informationSupport, Management & Hardware Maintenance
Support, Management & Hardware Maintenance Rely on us to deliver, expect innovation as standard We specialise in two key areas: systems support and network & security solutions. Each team member is equipped
More informationCisco Remote Management Services for Financial Services
Cisco Remote Management Services for Financial Services The global financial services industry continues to evolve to adjust to a shifting market landscape and increased customer expectations. With demand
More informationHow Much is the Sky? Cloud Services Reduce Costs. White Paper. Evaluating the Monetary Aspects of Moving to the Cloud
How Much is the Sky? Evaluating the Monetary Aspects of Moving to the Cloud Expected savings from lower up-front capital costs, more predictable operational costs, and economies of scale are driving the
More informationDatabase SQL Server SERVER. Framework. Templates. Data. Exchange OS
Support Security SQL Server MANAGED I.T. Templates Framework SERVER Apps Network Config Data Exchange OS Load Balance Active Directory Managed I.T. Service Packages Include: DATABASE SUPPORT APPLICATIONS
More information+ < We call it Integrated Operations Management. Optimized Processes Assured Customer Satisfaction
They work in silos We Unify Infrastructure & Application Support + < We call it Management Optimized Processes Assured Customer Satisfaction www.hclisd.com Application Support & Maintenance has traditionally
More informationCaretower s SIEM Managed Security Services
Caretower s SIEM Managed Security Services Enterprise Security Manager MSS -TRUE 24/7 Service I.T. Security Specialists Caretower s SIEM Managed Security Services 1 Challenges & Solution Challenges During
More informationManaged IT Services. Maintain, manage and report
Managed IT Services Maintain, manage and report 1 2 Comunet was established in 1995 to provide professional Information Technology services to Australian businesses and organisations. Its vision now, as
More informationDer Weg, wie die Verantwortung getragen werden kann!
Managed Security Services Der Weg, wie die Verantwortung getragen werden kann! Christoph Altherr System Engineer Security 2008 Cisco Systems, Inc. All rights reserved. Cisco Public 1 Agenda Enterprise
More informationVividApps Limited Service Definition Document
VividApps Limited Service Definition Document Page 1 of 10 Overview Reap the Benefits of multiple services from a single application, keeping you proactively connected with your clients. Assurity is a
More informationPractice law, not IT. You can save costs while outsourcing to the US law firm technology experts!
Practice law, not IT. You can save costs while outsourcing to the US law firm technology experts! Project Leadership Associates, Inc. (PLA), the largest provider of business and technology consulting services,
More informationYour simple guide to cloud computing
your workplace technology partner Your simple guide to cloud computing #UnderstandTheCloud introduction HEAD IN THE CLOUD? IT is rapidly moving from a function that is run, managed and maintained in-house
More information