PROFILE. Glad To Serve You

Transcription

1 1 PROFILE Address: Phone: Fax: Website: P. O. Box: #136, 1 st Floor, Salma Commercial Center info@it pillars.com pillars.compillars.com Jeddah 21514

2 2 About IT Pillars IT Pillars or Daa m means support in Arabic and as you know the information technology industry is all about supporting business users / staff by developing and providing solutions that help them to increase their productivity to make more revenues in their industry. We provide technology solutions and professional services to many businesses in Saudi Arabia. We strive to be a total technology solutions provider for all of our clients, large and small. IT Pillars started as a software development company, and grew to include information technology services such as integration services, service desk consultancy, network capabilities. Our success is driven by our high customer retention rate. Maintaining such a high satisfaction among our customers demands that we are both relationship focused and business minded.

3 3 IT Pillars Mission (Our Philosophy): A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work he is the purpose of it. We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to serve him. Mahatma Gandhi IT Pillars Clients Bupa ME Nesma Advanced Technologies Arabian Treading Supplies Umm Al Qura University Top Training Center ACIG

4 4 IT Pillars Products ManageEngine Service Desk ServiceDesk Plus is a web based help desk software that helps you manage all your communications from a single point. It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self Service Portal, and Knowledge Base. ServiceDesk Plus packs all the modules at an affordable price. EasyProjects.NET The easiest all in one project management software. Easy Projects.NET is a web based project management tool, making team collaboration hassle free and straightforward. GFI FAX Maker Your manual faxing problems are solved! No need to print out your document, walk to the machine and wait for the fax to go through. GFI FAXmaker is the tool you need to send and receive faxes without ever leaving your chair. ESET NOD32 ESET Smart Security adds a firewall and antispam technology to ESET NOD32 Antivirus for protection from Internet threats while blocking annoying junk . DocChive The simple and perfect solution for digitally managing your documents with full support for Arabic and English Languages. DocChive costs less than any other DMS in the market. McAfee Solutions that let you run your business without having to think about security at all. Kaspersky Kaspersky Lab products for business are designed to protect even the most challenging systems.

5 5 Professional Services Service Desk Integration and Reporting At IT Pillars, we have been developing Service Desk Dashboard and Reports for ManageEngine ServiceDesk Plus as well as integrating ManageEngine with different applications and technologies. By basing ourselves on the features demanded by larger companies, we have created innovative, user friendly applications that are now available to all companies using ManageEngine ServiceDesk Plus. To effectively manage Service Desk Unit, Performance and load measurement should be ready to be viewed by managers and executives so decisions can easily made. For this, IT Pillars made excellent progress and gained the required experience to help our clients find the required information in less time and effort. Our expertise in Integration and Reporting provided us with the knowledge to develop solutions that answer the needs of today's clients. These solutions allow you to: Creating Query Reports ( using SDP Query Editor) Monitoring service delivery against defined SLAs Ensuring that IT services are delivered in a timely manner. Benchmarking performance against a target. Manage resolution times Service Desk Best Practices and Training This program designed to review the current process of Service Desk and provide the client with a set of documents and suggestions that would improve Service Desk Unit, and boost your understanding and ability to implement Service Desk Management in your organization. Examples: List of IT Services List of Services Categories Service Catalog for end users Service Matrix (Services SLA) Identifying Service Desk Issues and KPIs Template of the best Policies and Procedures Performance Reports

6 6 Development Solutions IT Pillars has been designing and developing custom software solutions for over 3 years. Our custom development solutions ranging from enterprise applications, systems integration, intranet portals, database design and reporting. Our team of software engineers and application developers pride themselves on delivering solutions that provide the right balance of functionality, flexibility, and cost. How We Do It We recognize it is our responsibility to understand your organization s requirements and to design and deliver solutions that meet these requirements and your expectations. Through a series of analysis and review sessions with appropriate decision makers, along with application and screen prototyping, we identify requirements and prepare functional specifications. From there, we use proven programming techniques and technologies to develop and implement your custom solution Application Design and Development At the core of IT Pillars capabilities lies our software development expertise. Over the years, our team of experienced developers has helped companies design, develop and deploy numerous desktop, client server, web based, and hand held applications. Our team of software engineers and consultants has the expertise to help. We have core competencies in the following technologies: Microsoft.Net Microsoft SQL Server ASP.NET 3.5,4 MS SharePoint Oracle Database HTML/CSS/JavaScript

7 7 IT Pillars Partners