General company overview. 1. Overview of services offered. 2. Introduction to Likin ITs SLA structure. 3. Software Support overview.

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1 CompanyBrochure2010

2 Likin Content About General company overview. 1 Likin Services Overview of services offered. 2 Likin SLAs Introduction to Likin ITs SLA structure. 3 Likin Software Software Support overview. 4 Likin Hardware Hardware Support overview. 5 Likin Wires Network Support overview. 6 Likin the World Wide Web Internet Management overview. 6 Likin Service Likin ITs approach to service. 7 Likin Incentives Likin ITs chance to give a little something back. 8 Likin IT SLA Matrix Matrix outlining different levels of support offered. 9 Likin Prices Likin ITs general pricing structure. 10 Likin Solutions An overview on different solutions Likin IT can provide. 11 Likin'IT!.. Company Brochure Table of Contents

3 About Likin IT is an IT support company setup with service in mind. After a number of years working within the support industry, it had become apparent that a lot of service companies seem to forget about the one thing that is important to them.. Their customers. In a bid to attempt to bridge the gap, and involve customers in the support of their IT systems, Likin IT was born. People are often found to be pulling their hair out when things fail within their IT infrastructure. The last thing people want when things go wrong is to be answered by a robot or baffled with technical jargon. This by no means makes the customer happy or empowers the customer to be confident that a resolution is nearby. At Likin IT we pride ourselves on always talking in a language that you can understand. We offer a personal approach to all manner of support and sales activities and are always open to any feedback or suggestions as to ways that our service can be improved or tailored to suit you. At Likin IT our goal is to offer you the presence of a continuous support person that you can always reach, talk to and rely on to ensure that all issues are resolved as quickly as possible. All of this can be achieved at a fraction of the cost involved in employing an internal support engineer. At Likin IT we strive to ensure that you are once again, liking all aspects of your IT. Company Brochure Page 1 of 11

4 Likin Services At Likin IT we believe that flexibility is the key... Below is a broad overview of the most commonly used services. However, should you have a service request that is not listed, we will be more than happy to accommodate you. Remote Software Support Hardware Support SLA s - Hardware/Software Supply & Installation Internet/Domain Management BackUp Systems Other Services A member of the Likin IT support team can dial into virtually anywhere in the world to resolve any support issues you may have. Please note that this service requires a stable internet connection. Whether it is PC, Printer, Server or Network hardware that you are experiencing problems with? Likin IT has the knowledge and experience to be able to assist. If you are looking for an SLA to cover a particular part of your IT Infrastructure or you wish to have it all managed externally, Likin IT can tailor a bespoke SLA to suit you. For any hardware or software requirements, Likin IT can help. Whether it s simply advice on the best solution to suit your needs, or the full supply/installation of the correct solution, We are always happy to assist. For all of your Internet/Domain management needs Likin IT can help. Likin IT has built good relationships within the industry. It is these relations that enable us to offer you the best advice and assistance whenever it is required. Is your sensitive data secure? Whether you feel that it is or isn t, Likin IT can ensure that; your BackUps are taking place correctly, the correct data is being backed up and more importantly that your data is both secure and recoverable. Likin IT are a flexible company with a fluid approach to new technologies and venturing into the unknown. If there are any services that you feel you may need (old or new), Likin IT are happy to help. Company Brochure Page 2 of 11

5 Likin SLAs!.. Likin IT understands that modern business is almost completely reliant on Technology. As a result of this, the IT department of any modern business must provide an intelligent, fast and simple to use business tool that is cost effective to your company. Likin IT is here to meet these demands for you. We implement and adapt our resources to ensure that your business is using IT systems as effectively as possible. The dedicated helpdesk offers maximum IT support without the maximum cost that would usually follow. In simple terms.. Likin IT, if given the opportunity, will take over full control of your IT systems, therefore allowing you to take care of your business. The most effective way that we can guarantee this is through a bespoke SLA (Service Level Agreement). The SLA is put together after assessing your site and sitting down with you to tailor an agreement that is suitable for all parties. The SLA is our commitment to deliver products and services to an agreed level of consistently high quality. It gives you a clear and realistic framework of how these services will be provided. In many ways the SLA is our guarantee to you, that you do/will receive exactly what you pay for and more... Company Brochure Page 3 of 11

6 Likin Software!.. Software support is the foundation of any IT support package and the Likin IT Service Level Agreement is no different. Any Business Information System that a company uses is wholly reliant on two critical factors; the software that runs it, and the people that run the software. To ensure maximum productivity and minimum downtime of these systems, it is vital that both the software and the people are supported to the highest standard available. Likin ITs Software Support Agreement will meet these standards for you. The dedicated helpdesk is available to you as your first line of support via and telephone. Through remote access software we are able to ensure that your issues are dealt with as a matter of urgency and with the minimum of downtime possible. All software issues or queries are logged with our service desk and given a priority key. This key makes up the framework of our response times as agreed within the SLA, giving both parties clear guidelines as to how the issue will be resolved and how long it will take. Likin IT pride ourselves on being forward thinking. Through constant problem solving, monitoring of systems and analysis, we can identify any upcoming software solutions that may benefit your business, therefore increasing staff productivity. For most businesses, whether large or small, Likin ITs software support is a major step towards maintaining a trouble free IT Infrastructure. Company Brochure Page 4 of 11

7 Likin Hardware!.. Likin ITs attitude to business is built upon an evaluation of what every customer needs, and finding the most effective way of filling those needs. We recognise that the IT Hardware used to run your business systems is just as important as the members of staff operating it. With this in mind we have strived to offer a cost effective yet mutually beneficial system for maintaining your hardware. Over recent years the cost of IT hardware has started to depreciate at such a rapid rate from new to failure. So much so, that we at Likin IT believe that there is no need for any company wishing to have hardware cover to pay a huge premium for the coverage of such failures. We offer a competitive fee per unit to offer our resources to resolve the problems as swiftly as possible and with minimum impact on your working day. This fee covers the response of an engineer on site, and any time spent on site. The cost of any replacement hardware is the responsibility of the customer, but all time spent diagnosing and repairing such issues are the responsibility of Likin IT. Likin IT has relationships with many hardware suppliers. This enables us to source parts at the drop of a hat, therefore ensuring the swift resolution of any hardware issues you may incur. Company Brochure Page 5 of 11

8 Likin Wires Likin IT believes that the backbone of your IT Infrastructure is the Network that it runs upon. Whether you are running on Wireless, Fibre or Cat5e, if a part of your network goes down there is usually a knock on effect. Likin IT can install tools on your network that will monitor all network traffic flow and alert us of any potential issues prior to them becoming critical. This enables us to be pre-emptive in managing your network and ensure that you experience minimum downtime in the event of a failure. In the event of hardware (Switches/Routers/Hubs etc) failure on your network, Likin IT can guarantee an engineer on-site within a predefined timescale to resolve the issue. Should the issue be down to faulty cabling, Likin IT has a dedicated team of cabling specialists based locally in Manchester that can attend site to replace any faulty structured cabling. Likin the WorldWideWeb Many years ago when the internet was generally used over a dial-up connection, people tended not to rely so heavily on the internet and the ability to research, transfer and manipulate data across the World Wide Web. Since the creation of Broadband/ADSL (Fast internet connections) and the mass availability of Broadband around the world it has become a vital business tool that is relied upon very heavily. These days businesses tend to stop functioning when the internet goes down. All grinds to a halt, commonly used websites are unavailable and external users are unable to login to conduct their day to day business tasks. From experience, it is almost like the end of the world is nigh... Likin IT has relations with various ISPs (Internet Service Providers) and Domain Hosting Companies throughout the UK. It is through these relationships that Likin IT are able to offer the best advice and solution that is suited to you. These relationships ensure that we are able to manage your connections, so that in the event that anything should go wrong, you are back up and running as soon as is humanly possible. Company Brochure Page 6 of 11

9 Likin Service!.. Likin IT operates in a field of business that can be faceless and somewhat lacking in personality. One of our main aims is to address this and hopefully make others follow suit. We see professionalism and success as a product of strong relationships and strive to build as many as possible. Likin ITs service is where this is most prominent. Over recent years it has become apparent that a number of businesses have the technology but don t have the understanding of how to use it. In fact a vast majority of businesses own technology without even knowing that they do... A Likin IT consultant can fully ensure that you know exactly what tools you have available and will happily work with you to ensure that you get the best out of such tools. As an example; All SBS Servers from 2003 include an intranet facility called Sharepoint (Companyweb). The majority of businesses currently owning this facility either do not use it or do not use it to its full capacity. Are you in the minority or majority? Likin IT will ensure that you have an engineer on site in a consultancy form to go through any queries or issues you may have. Should you require an installation of any sort, the engineer can take care of all required aspects of this liaising closely with you to ensure that you get exactly what you want and how you want it. Once all systems are go you may find that you need to train and develop your staff. Likin IT can provide this service either for teams or individuals to ensure that you get the maximum user potential from all that you have at your fingertips. Company Brochure Page 7 of 11

10 Likin Incentives!.. At Likin IT we understand that a lot of companies are self sufficient and therefore can be uncertain as to whether it is cost effective to have an IT support agreement in place. By taking out an agreement with Likin IT you are not only paying for an engineer to work proactively to ensure that your systems run smoothly, but when they do run smoothly you are rewarded. Likin IT and your chosen delegate will meet at regular intervals during the course of the agreement. Not only to form a good working relationship but to monitor workloads and provide feedback on trends or potential risks. If you go through a spell of not needing Likin IT due to things running smoothly in-house, then Likin IT will reimburse you by providing an engineer onsite free of charge to work in a consultancy function and go through any issues or queries you may have that are not support related. Hours accrued/duration without calls will be agreed on an individual basis. Company Brochure Page 8 of 11

11 Likin IT SLA Matrix!.. The below table is a general guide as to what is covered under different sections of the SLA. The headers are defined as follows: - Likin Software!.. Likin ITs Remote Software Support Cover. Likin Hardware!.. Likin ITs On-site Hardware Support Cover. Likin IT All!.. Likin ITs combination of all of the above. Likin Other Stuff!.. Likin ITs other issues are either chargeable or done by prior agreement on a free of charge basis. Likin Software!.. Likin Hardware!.. Likin IT All!.. Likin Other Stuff!.. Windows Issues MS Office Issues MS Outlook Issues Spyware/Virus Issues Software Licensing Issues Windows Server Issues MS Exchange Issues Internet/Network Issues* 3 rd Party Software** Server Hardware Failure PC/Mac Hardware Failure UPS Failure UPS Battery replacement Switch/Router Failure *Cabling is not supported. If failure occurs Likin IT will be happy to manage having the issue resolved via its team of cabling specialists. **Likin IT will only support 3 rd party software if agreed at the time of the SLA setup or added to the SLA at a later date. **The above is simply a guide, Likin ITs main business aim is to be flexible and friendly in everything that we do** Company Brochure Page 9 of 11

12 Likin Prices!.. Ad-Hoc/Chargeable Engineering Time On-site Engineer: - Non-Contract Contract Hourly Rate /2 Day Full Day Remote Engineer: - All Remote Engineering work is to be quoted for on an individual case by case basis. SLA Price Guide (Per Annum) Remote Software Support (PC): PCs PCs 21+ PCs Windows PCs (Inc. Windows OS and MS Office) Negotiable Hardware Support (PC): PCs PCs 21+ PCs With Manufacturers Warranty Negotiable Without Manufacturers Warranty Negotiable Software Support (Server):- Windows Server OS 400 Windows SBS OS (Inc. MS Exchange) 620 Microsoft Exchange 320 Terminal Server (Inc. OS) 620 SQL Server (Inc. OS) 620 BackUp Software Inc. with server OS Anti-Virus Inc. with server OS Hardware (Server/Network/BackUp): - All Server/Network/BackUp Hardware is to be quoted for on an individual basis. Internet Care: 120 Other Services Remote BackUp: Starting from 65pmth for up to 35Gb of Data. PC BackUp/Reload: 60 **All prices listed are as a guide only, Likin IT will tailor each and every SLA quote to suit your direct requirements** Company Brochure Page 10 of 11

13 Likin Solutions!.. Software Solutions Hardware Solutions Support Solutions Whether you need assistance in getting the most out of currently owned software or you need additional 3 rd party solutions to help your business work more effectively. Likin IT can offer solutions to suit all of your needs. Whether you are considering upgrading/replacing kit, or have a requirement to get new kit to meet business demand. Likin IT are always happy to advise, recommend, supply and configure any aspects of hardware you may need. For any support requirements you may have, Likin IT can tailor a solution to suit you. Likin ITs main objective as a business is to build and maintain relationships with all of its customers by offering the best support and advice possible. Remote Backup Whether you backup internally or not, Likin IT have remote backup solutions to suit you. Likin IT can ensure that your sensitive data is not only backed up remotely, but is backed up across two remote data centres. Meaning, that in the event that something does go wrong your data is always in safe hands. Internet Management Domain Hosting and Management Intranet/ Sharepoint Likin IT has good relations with many ISPs. It is through these relationships that Likin IT can advise on the best and most cost effective internet solutions to suit your requirements. Likin IT has a dedicated hosting team based in Manchester. This enables the Likin IT team to be able to manage and administer all domain changes/requirements centrally from a single portal therefore eliminating any potential issues in the future. A large percentage of businesses currently have Intranet/Sharepoint software installed but not configured. Likin IT can offer a consultancy service to ensure that you are getting the most from the tools you already have at your fingertips. Database Setup Likin IT can offer database utilities and tools to suit all situations. If you need to organise your data in a more methodical manner, why not look at what a managed database can do for you. Other Solutions Above is a broad spectrum of solutions that Likin IT has to offer. As we are a forward thinking company we are always happy to explore new avenues. If you need a solution for any kind of problem then Likin IT will be able to advise on a solution to suit you. **You do not need an SLA to take advantage of Likin ITs many available solutions. Should you require any kind of IT solution the why not give Likin IT a call?!..** Company Brochure Page 11 of 11