Australian Market Insights & Salary Guide Life Insurance & Workers Compensation

Transcription

1 Australian Market Insights & Salary Guide Life Insurance & Workers Compensation 2016

2 Contents Executive Summary 3 Market Overview 4 Salary Guide 11 About Marks Sattin 12 Contact us 12 These survey results are recognised throughout the Australian accounting, insurance and finance industry as an accurate representation of the industry and a market leading source of quality insights and opinions. All survey responses, comments and insights have been consolidated for this 2016 Australian Life Insurance & Workers Compensation Market Insights and Salary Guide. This survey was carried out during November 2015 and distributed via an online questionnaire. Marks Sattin received 1324 responses.

3 LIFE INSURANCE & WORKERS COMPENSATION EXECUTIVE SUMMARY Workers Compensation The Workers Compensation market was buoyant throughout 2015 with all five Scheme Agents and many of the self/specialised insurers hiring at the same levels as previous years. Key skills in demand are those easily transferred from other industries such as rehabilitation, employment services and other insurance lines i.e. CTP and Life Insurance as there is still a huge shortage of workers compensation candidates in the industry. However there has been a significant decrease in the demand for Injury Management Advisors after two of the main Workers Compensation Scheme Agents with a historically high demand for this type of candidate lost their licence towards the end of The results of the 2014 WorkCover tender led to many opting to pursue roles on the employer side or make the move across into the Life Insurance industry. Interestingly, there have also been quite a few senior Workers Compensation professionals willing to take a step back in terms of responsibility to get into Life Insurance. Retaining staff will be a huge challenge for clients this year as the demand for Workers Compensation specialists to join the Life Insurance industry strengthens an industry which offers higher salaries and less compliance from a legislative perspective, both of which are attractive to candidates. As a result salaries look set to increase in 2016 to remain competitive with similar roles within the Life Insurance industry. This was reiterated in the findings from the Marks Sattin survey which found 84% of candidates were expecting a pay increase in the next 12 months. Our advice to clients is to consider hiring more Allied Health professionals, Legal specialists and those with transferable skills to train in the roles at a claims management level. Additionally, we recommend offering more flexibility around working hours, work from home options and part time options (job sharing), as this was found to be the most important benefit in the Marks Sattin survey, particularly for retaining staff. Life Insurance The Life Insurance market is also very candidate driven with candidates in short supply and salaries increasing. In particular, there is a large shortage in both underwriting and claims candidates throughout the Life Insurance industry. Clients are now looking for candidates with transferable skills particularly those with Allied Health qualifications and rehabilitation experience. Claims departments are continuing to grow in size due to the increase in Life Insurance policies being sold at both the Group and Retail level. The Australian public is becoming more aware of the need for personal cover which is having a significant knock on effect at the back office operational level within Life Insurance companies. Our advice to clients is to continue to hire those candidates with transferable skills, in particular those with Workers Compensation, Health Insurance and CTP claims experience, as well as Allied Health professionals/legal professionals. For job seekers we advise having confidence in negotiating higher salaries or flexible working arrangements. Trish Aspell Managing Consultant - Insurance 3

4 LIFE INSURANCE & WORKERS COMPENSATION MARKET INSIGHTS How do you feel about the future of the economy? 16% 52% 32% Pessimistic Neutral Optimistic Percentage of candidates who feel secure in their jobs % 89 % 62% Fairly happy How happy are you in your current role? 21% Very happy 13% Fairly unhappy 4% Very unhappy 4

5 LIFE INSURANCE & WORKERS COMPENSATION MARKET INSIGHTS How likely is it that you will change jobs in the next 12 months? (permanent candidates only) 36% 46% 18% Unlikely Somewhat likely Very likely Are you optimistic about the future career progression opportunities within the Workers Compensation industry following the results of the NSW Tender? 27%? I don t know 40% No, the industry seems to be condensing with less opportunities being created 33% Yes 5

6 LIFE INSURANCE & WORKERS COMPENSATION MARKET INSIGHTS Why do you stay with your current employer? (Top 3 reasons) 30% Work-life balance 15% 11% Career development The people I work with/for What attracts you to a new role? (Top 3 reasons) 40% Higher remuneration 31% Career development 12% Flexible working Rank the importance of these employment benefits and which of these do you receive? Benefits Flexible Working +20 Days Holiday Annual Bonus Scheme Flexible Benefits Training Rank of importance % who receive benefits 52% 33% 51% 16% 34% 6

7 LIFE INSURANCE & WORKERS COMPENSATION MARKET INSIGHTS Are you expecting a pay increase in the next 12 months? 49% % of respondents 16% 25% 5% 5% No Yes up to 3% Yes 4-5% Yes 6-10% Yes >11% % of base salary What salary increase would you expect to receive when changing jobs externally? % of respondents 15% 41% 28% 5% 5% Salary expectations are high when changing roles externally, with almost 2 in 5 candidates expecting an increase of over 11%. 6% up to 3% 4-5% 6-10% 11-15% 16-20% >20% % of base salary 7

8 LIFE INSURANCE & WORKERS COMPENSATION MARKET INSIGHTS As a percentage of your base salary, what level was the last bonus you received? 45% % of respondents 30% 18% 4% 3% 1-4% 5-9% 10-19% 20-29% >30% % of base salary Would you forgo a bonus for: Better flexible working options? More training options? No 30% 48% Yes, all of it 22% Yes, some of it No 59% 11% Yes, some of it 30% Yes, all of it 8

9 LIFE INSURANCE & WORKERS COMPENSATION MARKET INSIGHTS When did you last participate in formal training relating to your current role, paid for by your employer? In the last 12 months 61% 1-2 years ago 8% 2-5 years ago 12% Never 19% Pleasingly, 61% have received training in the last 12 months, the highest figure in any industry surveyed. In the last three years, have you ever self funded study to progress your career? Yes No 56% 44% 9

10 LIFE INSURANCE & WORKERS COMPENSATION Salary Guide 2016 Workers Compensation Life Insurance Claims Life Underwriting

11 LIFE INSURANCE & WORKERS COMPENSATION SALARY GUIDE INSURANCE $000 s per annum (incl. super) Workers Compensation Sydney Melbourne Brisbane Assistant Case Manager Underwriter Case Manager Senior Case Manager Injury Management Advisor Technical Manager Team Leader Manager Life Insurance Claims Sydney Melbourne Brisbane Claims Co-ordinator/Administrator Claims Assessor (Retail) Claims Assessor (Group) Senior Claims Assessor Claims Team Leader Rehabilitation Consultant Claims Manager Life Underwriting Sydney Melbourne Brisbane Underwriting Administrator Group Risk Administrator Underwriter Senior Underwriter Product Specialist Chief Underwriter

12 LIFE INSURANCE & WORKERS COMPENSATION ABOUT MARKS SATTIN About Marks Sattin Marks Sattin is a market leading finance, accounting and insurance recruitment agency. As true life insurance and workers compensation specialists our consultants are subject matter experts in their respective markets which is reflected in their deep industry knowledge and ability to determine candidate suitability in a very short time. Specialist salary guides and Market Reports: Commerce: Accounting Private Practice: Private Practice Financial Services: Accounting & Banking Ops, Risk & Compliance General Insurance Wealth Management Life Insurance & Workers Compensation Marks Sattin has built an enviable reputation from years of experience working with both International and Domestic institutions. Our specialist Life Insurance consultants perform both contingent and search assignments for Insurers, Brokers and Underwriting Agencies and our Workers Compensation specialism covers Self Insurers, Scheme Agents, Specialist Insurers, Consultants, Brokers and Self Insured Institutions. Our consultants provide not only innovative recruitment solutions, but the highest quality service for our clients and partners. Whether you are looking for a new role or seeking the ideal candidate, why not talk to the life insurance and workers compensation experts. For more information, visit: SYDNEY Level 22, Tower 2, Darling Park 201 Sussex Street Sydney NSW 2000 Australia t: e: [email protected] MELBOURNE Level 6, 312 St Kilda Road Melbourne VIC 3004 Australia t: e: [email protected] 12