Honan Insurance Group Company Profile

Transcription

1 Honan Insurance Group Company Profile

2 $200M+ PREMIUM REVENUE 150+ EMPLOYEES 100+ COUNTRIES WHAT YOU NEED TO KNOW ABOUT HONAN The Honan Insurance Group is an Australian owned and operated insurance broking company established in Over the past 50 years Honan has built a reputation for integrity, honesty, and professionalism, and is today recognised as one of the industry leaders in the Asia-Pacific region. As a key regional member in the Asia-Pacific, and with the support of our global network partners, we have the resources to transact and advise in more than 100 countries around the world, allowing us to understand the challenges and opportunities that come attached with different global markets and territories. With this knowledge, we are able to accurately assess unique risk profiles and tailor insurance solutions accordingly, mitigating even the most complex risk exposures. HONAN S AREAS OF EXPERTISE, AT A GLANCE Property / Casualty Financial Lines Employee Benefits Claims Management Property Damage, Business Interruption, Machinery Breakdown, Motor Vehicle, Public & Product Liability, Environmental Liability Professional Liability(D&C), Directors & Officers, EPL, Fraud/Crime/Cyber Liability, Statutory Liability, Technology Liability, Kidnap & Ransom Workers Compensation, Superannuation/Pension Plan, Group Salary Continuance, Death & Disability, Expatriate Honan owns a specialist claims management department employing qualified solicitors and a team of legal and risk experts Honan Insurance Group Pty Ltd ABN AFSL

3 YOUR ASIA PACIFIC RISK PARTNER OF CHOICE COMMITMENT TO SERVICE EXCELLENCE We believe the consistency of our growth, as well as our success as a business, can be attributed to the level of service we provide for each of our clients. Our point of differentiation comes down to our service management, which consists of carefully selecting each employee based on their qualifications, training and area of expertise. We take the time to learn and understand your business, designating a secondary and tertiary account manager, as we understand in this industry nothing is more valuable than maintaining knowledge of our client s business and their service continuity. To provide you with a transparent breakdown of our service process, we take the following steps when it comes to designing, implementing and managing your insurance program. The first stage is all about understanding your business. We take the time to learn your goals, objectives and your risk exposures. We then provide our solution for risk mitigation and advise you on relevant risk transferring processes. Following this we begin the marketing process of your program, finding you the best options available in the market. From there it s about service management and consistently refining your program, ensuring it evolves with your business and remains ahead of contemporary risk exposures. Dedicated Account Director Your Honan Account Director is responsible for designing a tailored program based upon your corporate objectives, company culture and budget. They will conduct an annual review of your program, factoring in market competitiveness, provide legislative and regulatory compliance checks and ensure your program remains aligned to your company needs and goals. Dedicated Account Manager Your Honan Account Manager will be your key point of contact, managing the relationship between Honan and your employees. They will be responsible for the maintenance and implementation of your tailored program, ensuring your value from it is maximised. Dedicated Service Team Your Honan Service Team will be responsible for the day-to-day maintenance of your program, providing the necessary support you will need.

4 PROACTIVE CLAIMS MANAGEMENT As your trusted advisor, we will act as your advocate towards claims settlement and ensure you attain the full benefits of your policy. What further separates Honan from most insurance brokerages is the fact that we have our own in-house claims department, headed by a team of qualified solicitors and risk experts. Armed with a depth of knowledge of our client s business and a legal background, our claims team have a distinct advantage if the need to claim ever arises. In our proactive approach to claims, we actively manage expectations and control the claims process from inception. We are often able to secure early indemnity positions (to overcome any potential privilege issues in litigated matters), manage defence costs and the process of reimbursement to the insured, facilitate communication across the market/tower, provide status updates where applicable to both the insured and insurer, and ensure that the best possible resolution is achieved under the policy terms and conditions. Review of all matters reported Guidance in the event of a claim Determination on a forthcoming claim Early contact with the appropriate parties Legal counsel assistance Investigation and collation of documents Claims resolution strategies advice Regular and ongoing updates Discussion of notified claims On-site training Advocacy in the event of an indemnity Dedicated Claims manager Honan Insurance Group Pty Ltd ABN AFSL

5 YOUR ASIA PACIFIC RISK PARTNER OF CHOICE Melbourne (Head Office) Level 9, IBM Tower 60 City Road Southbank, VIC 3006 Ph: (+613) Fax: (+613) Sydney Level 5, 1 York Street Sydney, NSW 2000 Ph: (+612) Fax: (+612) Brisbane Level 15, 344 Queen Street Brisbane, QLD 4000 Ph: (+617) Fax: (+617) Perth Level 2, 45 Ventnor Avenue West Perth, WA 6005 Ph: (+618) Fax: (+618) New Zealand 2 Commerce Street Auckland 1143 Ph: (+649) Fax: (+649) Singapore 1 Raffles Place, #20-03, One Raffles Place, Tower 1 Singapore Ph: (+65)

6 honan.com.au