Welcome Back Outreach, Communication, and Training. CMS CROWNWeb Application. With CROWNWeb Outreach, Communication, and Training

Transcription

1 CMS CROWNWeb Application Welcome Back Outreach, Communication, and Training With CROWNWeb Outreach, Communication, and Training July 30, 2015 Note: Computer speakers or headphones are necessary to listen to streaming audio.

2 Streaming Audio Audio for this event is available via INTERNET STREAMING. - No telephone line is required. Computer speakers or headphones are necessary to listen to streaming audio. NOTE: A limited number of phone lines are available if you are experiencing poor audio quality send us a chat message! 2 Note: Computer speakers or headphones are necessary to listen to streaming audio. O

3 Troubleshooting Audio Audio from computer speakers breaking up? Audio suddenly stop? Click Pause button Wait 5 seconds Click Play button Step 1 Step 2 Location of Audio Controls 3 Note: Computer speakers or headphones are necessary to listen to streaming audio. O

4 Troubleshooting Echo Hear a bad echo on the call? Echo is usually caused by multiple connections to a single event. Close all but one browser/tab and the echo will clear up. Example of Two Connections to Same Event 4 Note: Computer speakers or headphones are necessary to listen to streaming audio. O

5 Submitting Questions Type questions in the Chat with Presenter section, located in the bottom-left corner of your screen. 5 Note: Some questions may require additional research. Unanswered questions may be submitted to CRAFT@projectcrownweb.org. O

6 Today s Host Janis Grady, RHIT, CPHQ Contract Officer s Representative (COR) CROWNWeb Outreach, Communication, and Training (OCT) Contract Centers for Medicare & Medicaid Services 6 Note: Computer speakers or headphones are necessary to listen to streaming audio. Limited telephone lines are available for users who cannot stream. Send a chat message. O

7 Today s Presenters Oniel Delva, BA, CTT+ Communications Manager Oniel Delva is the Communications Manager for the CROWNWeb Outreach, Communication, and Training (OCT) team. Since joining the CROWNWeb team in October 2008, he has spearheaded the development of CROWNWeb educational events and materials, and published more than 33 CROWNWeb articles in a numerous national magazines and journals of which he successfully published 3 cover stories. Michael Seckman, CTT+ Training Manager Michael Seckman is the Training Manager for the CROWNWeb Outreach, Communication, and Training (OCT) team. Mr. Seckman has led the development of CROWNWeb online training modules, online help systems, and quick start guides since December Additionally, in his role, Mr. Seckman oversees the deployment of instructor-led webinar and video training efforts. 7 Reminder: Limited dial-in lines are available for those who need listen via phone Send a chat message. O

8 Today s Presenters Cont. Al Meltzer Project Manager Al Meltzer is the Project Manager for the CROWNWeb Outreach, Communication, and Training (OCT) team. In his role, he oversees the management of all CROWNWeb outreach and training efforts. Mr. Meltzer has managed many large efforts including two CMS IDIQs and tasks within these contracts, as well as contracts with AHRQ, ASPR, CDC, HRSA and DoD/HA. Jack Savage Task Lead - Web Designer Jack Savage is the Web Designer for the CROWNWeb Outreach, Communication, and Training (OCT) team. In his role, Mr. Savage will manage the webhosting. He has participated in the development of websites on contracts QRS has held with ASPR, HRSA and OS and has employed cloud computing for over five years moving complex, resource intensive applications to the cloud. 8 Reminder: Limited dial-in lines are available for those who need listen via phone Send a chat message. O

9 Latest News and Reminders

10 Clinical Submission Reminder Clinical Month May 2015 Date of Closure for Clinical Submissions July 31, :59 p.m. ET 10 Clinical data submission applies to all Collection Types: Hemodialysis Peritoneal Dialysis Vascular Access Clinical data submission apples to all submission methods: CROWNWeb Single User Interface Electronic Data Interchange (EDI) / Batch NRAA - Health Information Exchange (HIE) O

11 CROWNWeb-REMIS Update 11 MM

12 ESRD QIP Timeline 12 O

13 QualityNet Help Desk Update The QualityNet Help Desk provides support for CMS QualityNet systems. The QualityNet Help Desk is currently fielding QIP questions regarding, such as: Registration How To Assistance with obtaining Role and Scope How to run a report within QIP How to Submit a Clarification Question as a POC (Point of Contact) If the community would like to know more about why they received a certain Score, they are to submit a Clarification Question within the QIP System. 13 TW

14 Introducing QRS

15 QRS Overview Who is QRS? Quality Resource Systems, Inc. is a woman-owned small business established in The firm has supported agencies of HHS including AHRQ, ASPR, CDC, CMS, HRSA, and OS/Office on Women's Health. QRS has developed and maintains websites on our in-house servers, and for one agency received authorization to host the site as a.gov address. QRS will conduct the monthly interactive CROWNWeb and QIP training sessions, respond to user questions, and develop web-based tools aimed at enhancing user experiences. QRS makes extensive use of cloud computing, placing resource intensive applications in the cloud for enhanced user access and response. 15 AM

16 CROWNWeb Communication

17 CROWNWeb Outreach CROWNWeb Outreach, Communication, and Training (OCT): Oversees all CROWNWeb communication and training efforts Develops educational materials that help simplify data reporting requirements Collaborates with other CROWNWeb support teams to communicate CROWNWeb requirements 17 O

18 CROWNWeb OCT Support CROWNWeb OCT has and will continue to support users needs through various communication outlets: CROWNWeb Newsletters CROWNWeb Presentations CROWNWeb Articles 18 My CROWNWeb Website O

19 Communication Channels Users may continue to communicate with CROWNWeb OCT via: CRAFT Account CROWNWeb Help Portal 19 Questions submitted directly to CROWNWeb OCT team. Questions typically answered within 2 business days. Accessible via the MyCROWNWeb.org website. Automatically funnels questions to the proper group. O

20 CROWNWeb Training

21 Context Sensitive Help Users can access context sensitive help topics via the CROWNWeb system. 21 M

22 MyCROWNWeb.org Website Users will continue to have access to all CROWNWeb training resources available via 22 M

23 Online Tutorials Twenty-three self-paced courses available Courses can be accessed 24/7 from any computer/internet connection Updated to cover all the CROWNWeb tasks in CROWNWeb Include demonstration videos, FAQs, and quizzes 23 M

24 Quick Start and Online Help Quick Start Guides Basic step-by-step instructions on all CROWNWeb tasks, broken out by user role CROWNWeb Online Help Searchable, online assistance for all CROWNWeb tasks 24 M

25 CROWNWeb Videos CROWNWeb Training Videos Walk you through the tasks within CROWNWeb 25 M

26 Training Resources List 26 Training Resource List M

27 Register for New User Training August 2015 CROWNWeb New User Training is available! Register for Day 1 and Day 2. (August 11 th and 12 th ) Training covers manual data entry in CROWNWeb. 27 M

28 Look at Things to Come

29 Things to Come CROWNWeb OCT to support QIP 1.0 System training and QIP communications. CROWNWeb OCT will continue to improve user communication and training with goal to implement efforts, such as: CROWNWeb FOCUSed trainings (Short, feature-specific trainings) Audible, self-paced training modules Virtual classroom 29 Example of Virtual Classroom O

30 Final Comments and Wrap-Up

31 Final Comments 31 C

32 Questions 32 O

33 Our Next Session CMS Community WebEx: Topic: TBD Date: August 27, 2015 Time: 2pm-3pm ET 33 O

34 Thank You For Further Information Help Me Form: QualityNet Help Desk: Website: HHSM G 34 O