ThyssenKrupp cloud migration. ThyssenKrupp

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1 53 ThyssenKrupp ThyssenKrupp cloud migration. Photos: Sascha Deforth, T-Systems, imago/westend 61, ThyssenKrupp AG (2) In 2012, ThyssenKrupp launched a major restructuring initiative, and is already reaping tangible benefits. In 2014 alone, its share price increased by significantly more than 20 percent a satisfying result for both the company and its investors. Germany s leading steel and technology corporation has also implemented the unite consolidation program to harmonize and standardize its IT, with a focus on cloud solutions. Within the scope of this project, T-Systems will migrate approximately 80,000 desktop PCs and 10,000 servers, situated across 34 countries. Our goal is to establish a seamlessly integrated, enterprise-wide IT landscape, making global collaboration easier and more efficient, while also meeting each division s specific needs, states Klaus-Hardy Mühleck, CIO at ThyssenKrupp. In late 2014, T-Systems began transferring the company s IT processes and services from approximately 700 server rooms and 11 data centers to five twin core data centers located around the globe. Workplace services, including applications such as Microsoft Exchange, Microsoft SharePoint, and Microsoft Lync, will be provisioned directly to ThyssenKrupp employees from a highly-secure T-Systems cloud. dirk.lukaschik@t-systems.com

2 FireEye real-time, DynamIC PrOTeCTIOn by fireeye. T-Systems is collaborating with cyber security specialists fireeye to provide enterprises with a fully-managed real-time security platform. It is the first time this cutting-edge SaaS technology has been deployed in europe. Conventional detection solutions only react to known signatures. as a result, corporate network breaches go unnoticed for a median of 229 days. fireeye s platform, by contrast, identifies and nullifies them in minutes. a purpose-built virtual machine analyzes the behavior of suspicious files by directly executing them in a sandbox. It then harnesses best-in-breed technologies to perform forensics, and to disarm web and attack vectors, hidden malware, and zero-day threats. fireeye technology will enhance the advanced Cyber Defense by Deutsche Telekom (acd) security portfolio developed by T-Systems. This offering includes integration and operation at the customer site, and monitoring and analysis of all events. karl-friedrich.thier@t-systems.com Excellent quality and reliability CuSTOmer Survey COnfIrmS SuCCeSS Of zero OuTaGe InITIaTIve. excellent good average poor T-Systems has maintained its high level of quality: for the second consecutive year, participants in the TnS Infratest TrI*m customer satisfaction survey rated the ICT provider as excellent. This means T-Systems again ranks among the top 10 percent of european ICT providers. The positive outcome and a response rate of 60 percent underline that customers value T-Systems reliability and excellent results, and view the organization as their provider of choice. We are extremely proud that our customers recognize our commitment and high quality. The survey also shows that our zero Outage initiative, which aims to reduce errors to a minimum, is being accepted and valued, explains Dr. ferri abolhassan, Director of the IT Division. last year, 700 quality-enhancing measures were put in place in response to customer feedback. and T-Systems is continuously improving. We hope that as many of our customers as possible will contribute to the TrI*m survey in the future, stresses abolhassan. marco.dubanowski@t-systems.com

3 55 T-Systems and SugarCRM joining forces Cloud-based customer relationship management. Photos: James Brey/Getty Images, Shutterstock (2) Digitization is making customer interactions more dynamic. Moreover, businesses have recognized the growing importance of building and maintaining close and lasting relationships. Against this background, flexible CRM systems and automated customer-facing processes are becoming increasingly vital to success in today s highly competitive environment. This is where a new cloud-based application from SugarCRM comes into play. It offers an innovative, customizable and highly cost-effective platform for the management of customer relationships. This easy-to-use solution is scalably provisioned in line with changing needs from a highly secure T-Systems data center in Germany. Expert advice and assistance The app supports relationship management activities in sales, marketing and customer service. Data can be captured and consolidated across multiple touch points by means of standard interfaces to merchandise management systems, ERP software and online stores. This grants end-to-end visibility, opening up new opportunities for targeted communications with specific customers or customer groups without the need for upfront investment in dedicated IT resources. On request, the SugarCRM solution can also be installed and operated on-premises. T-Systems is responsible for marketing and operating the cloud-based solution, and will initially focus on Germany, Austria and Switzerland. In cooperation with carefully selected systems integration partners, the Deutsche Telekom subsidiary will be providing advice and assistance on all aspects of the CRM platform s design and implementation. volker.von-kolczynski@t-systems.com Data orchestration as a service DOaaS T-SySTems and Informatica combine their strengths. T-Systems has joined forces with Informatica, the world s leading independ-ent provider of data integration software, to provide cloudbased data orchestration as a service (DOaaS). The Californian vendor s solution synchronizes data across multiple enterprise applications, whether they reside on-premises, in a private cloud, or in the public cloud. It can integrate and manage data stemming from both local and cloud-based applications. T-Systems is the first partner to implement Informatica s DOaaS offering in high-security data centers based in Germany. Customer benefits include high availability, rapid provisioning, and cost-effective up- and downscaling. markus.feldhaus@t-systems.com

4 Lukaskrankenhaus Neuss Digitizing the doctors. Physicians and nurses at Lukaskrankenhaus in the German city of Neuss have swapped paper and pens for ipad minis. A specially designed app, imedone Mobile, allows hospital staff to call up laboratory test results, x-rays, and other details, and to enter new data, such as blood pressure readings and body temperature, directly at the patient s bedside. They can also take and save photos of wounds to accurately document treatment and healing processes. In addition, doctors can leverage imedone, the mobile version of the hospital information system (HIS) developed by Telekom Healthcare Solutions, to dictate reports, and send them to a typist, who transfers the finished document to the patient s electronic records. imedone Mobile also streamlines drug administration, making it safer and more reliable. If a doctor decides to alter a dose or switch to a different medication, other hospital staff can immediately see the change at their own workstation. Plus, there is a function for checking interactions between pharmaceuticals. The Neuss hospital s master plan is to digitize as many processes as possible. And imedone, paired with the ipad mini, is already playing a major role. The mobile HIS improves and accelerates treatment documentation, approval workflows, and invoicing. It makes day-today tasks safer and simpler, leaving medical professionals with more time for patients. All eleven departments at the 518-bed facility are scheduled to go digital with a total of 200 ipad minis by early jan.ehlting@telekom-healthcare.com Knappschaftskrankenhaus Bottrop An app that improves patient care. The Knappschaftskrankenhaus in Bottrop (KK Bottrop) is a pioneer in the field of digitization. In 2005, the hospital for vascular surgery became one of the first to adopt imedone, a hospital information system (HIS) that enables paperless processes. In addition, in 2014, the hospital collaborated with T-Systems to develop an app for tablets: imedone Mobile. KK Bottrop already leverages this solution within all ten units, on 150 ipad minis. Data can be accessed from anywhere in the hospital, and documentation is now seamless and more reliable information no longer needs to be manually keyed in, and the system logs all user activities. It is also possible to integrate external service providers, such as laboratories. The app is a genuine timesaver: approval requests, for example, can be acknowledged with point-andclick simplicity. Doctors and nursing staff are highly satisfied with imedone Mobile. As Herbert Schulz, Director of IT at KK Bottrop, explains: As the app is user-friendly, the ipad minis enjoyed rapid acceptance among our staff. And above all, the mobile devices have improved the quality of patient care. markus.heitkamp@telekom-healthcare.com

5 57 doculife Robust cloud-based document management. Tracking down key documents and vital information is a daunting challenge for many professionals every day. Searching through maze-like storage systems across multiple departments and divisions is time-consuming, and sends costs soaring. doculife, a cloud-based solution, models the entire lifecycle of an organization s documents. All files are centrally captured, stored and managed. Security takes top priority: the solution meets all European security, data protection and compliance standards, and is operated by T-Systems in Germany at a high-security data center, certified to ISO/IEC The document management system (DMS), with its intelligent, content-driven search engine and powerful versioning function, supports the exchange of information in-house, or with external customers and partners. Authorized users have around-the-clock access, and can share and edit documents via mobile devices. doculife boosts the efficiency and productivity of our enterprise. At the same time, it cuts costs and has allowed us to reassign resources, explains Mark Nys, CEO of Water & Mind Ltd, a UK-based provider of management systems. The fully scalable, end-to-end solution is also deployed by LED manufacturer Telefunken Licht and debt collection agency BFF Management. 3,300 users in the sales and service unit for business customers at Telekom Deutschland can also attest to the system s strengths. Enterprises benefit from savings of millions of euros a year, notes Christian Till Roga, Senior Vice President of T-Systems Digital Division. Furthermore, doculife can be leveraged by attorneys and notaries, who must comply with extremely stringent privacy and security standards in accordance with German legislation. alfred.gau@t-systems.com Photos: Deutsche Telekom AG, Ullsteinbild-Euroluftbild.de/Hans Blossey, John Lund/Blend Images/Corbis The gold standard top marks for deutsche telekom security. According to IT consultants Experton, Deutsche Telekom is a leader in the German managed security services market. The analysts highlighted the company s extremely attractive portfolio and exceptional competitive edge in the German B2B sector. The Security Vendor Benchmark study comprehensively examined the offerings of 450 security service providers in Germany. Deutsche Telekom performed very well in the security information and event management; mobile security as a service; and managed security services categories. In all three, the company garnered top scores for its portfolio and competitiveness. It was also identified as a leader across a further four criteria: cloud computing and data centers; backup and availability; user identity management; and IT security consulting. Experton has predicted that spending on IT security will increase nine percent annually between now and In Germany, the greatest market challenge is the lack of qualified IT security professionals. Approximately 1,500 security experts are employed by Deutsche Telekom and T-Systems. andreas.maurer@t-systems.com