Leadership Training. Access Management Supervisors

Transcription

1 Leadership Training for Access Management Supervisors

2 The Importance of Leadership As an Access Management Supervisor, LEADERSHIP is either the key to success or the reason for failure. You set the tone of performance, professionalism, and attention to detail by setting an EXAMPLE of what s expected. Your team s performance will be a REFLECTION OF YOU, therefore you must learn how to lead effectively.

3 What to Expect This module presents a general overview of the LEADERSHIP SKILLS you need to be a successful Access Management Supervisor. It identifies eight qualities necessary for EFFECTIVE LEADERSHIP and examines four stages of LEADERSHIP GROWTH. A quiz at the end will measure what you learned.

4 What is Leadership? Leadership is defined as the ability to manage, motivate, and lead a group of people toward a common goal. In Access Management, Supervisors are responsible for leading employees toward: Professionalism Excellent Customer Service A 95% Registration i Accuracy Rate

5 Why Leadership Training? Effective Leadership helps organizations and individuals improve on what s currently happening in the organization. Improvement occurs because effective Supervisors know how to motivate employees, improve their performance, and increase the overall effectiveness of their team.

6 Short Term Goals of Great Leaders On a DAILY BASIS, great leaders strive to do the following effectively: Delegate Responsibility Motivate and praise employees Deliver criticism and discipline Work under pressure Meet tight deadlines Train new employees Organize people, projects, and schedules

7 Long Term Goals of Great Leaders Over the long run, great leaders are able to: Help others achieve their maximum potential Generate positive long-term results Foster a sense of community and partnership Create alignment between organizational and personal goals Learn new skills that increase their leadership capacity Take ownership and accountability over their areas of influence

8 Eight Leadership Qualities Following is a list of EIGHT ESSENTIAL QUALITIES that must be developed for effective leadership to occur. Everyone naturally possesses these qualities to SOME DEGREE. Effective leaders are SELF-AWARE; they know their weaknesses and always strive to improve.

9 Eight Leadership Qualities 1. Core Principles To gain influence, leaders must have integrity, patience, a commitment to excellence, and respect for others. 2. Communication Skills Moving a group of people toward a common goal involves inspiring change, incorporating new ideas, and encouraging action in others. In order to do this, a leader must learn to communicate clearly.

10 Eight Leadership Qualities 3. Manage Adversity Every team experiences adversity. Innovative leaders learn how to be positive and open to change. They know how to learn from their mistakes and are able to rebound from setbacks. 4. People Skills Leaders must learn how to successfully motivate a variety of personalities. They must strive to understand d and value different personality types and how to mold a diverse group of people into a single unit.

11 5. Vision Eight Leadership Qualities Leaders must learn to look ahead and see where their team needs to go. This involves aligning their personal goals with the mission statement of the company. Doing so ensures they re leading the team in the same direction as the company. 6. Establish Credibility I d f l d t h i fl h / h In order for a leader to have influence, he/she must be respected and credible. Knowing the right thing to do and setting a good example by doing it are vital to success.

12 Eight Leadership Qualities 7.Models & Mentors Successful leaders can be a tremendous resource to you. Write down a list of leaders you respect. Study their lives, read about them, and ask them to lunch if possible. You can learn from their experiences and mistakes. 8.Ability to See the Big Picture Seeing the Big Picture is crucial to implementing change and influencing others. Doing so helps everyone understand their role in the organization and explains how they can add value and significance to it.

13 The Four Phases of Leadership Growth Phase 1 I Don t Know What I Don t Know. HUMILITY is the secret of effective leadership. Becoming an effective leader is a continual pursuit of perfection. Realizing i that t you ll ALWAYS have a lot to learn is the key to success. Effective Leaders are comfortable admitting what they don t know. They don t pretend to have it all together.

14 The Four Phases of Leadership Growth Phase 2 I Know What I Don t Know. Identify areas of weakness and address them. Use the daily leadership duties listed below to identify your weakness. Delegating responsibility, motivating employees, delivering criticism and discipline, organizing people, projects, and schedules, working under pressure. Attack your weaknesses by reading books, attending seminars, and asking effective leaders in your life to counsel/mentor you. Experience is the best teacher, so look for opportunities to exercise your weaknesses.

15 The Four Phases of Leadership Growth Phase 3 I Grow and Know and It Starts to Show After you ve identified areas to improve, and spent time addressing those deficiencies, you naturally develop. You become a more effective leader. You re more efficient because you ve learned to work through your employees. Your team s performance improves because you re beginning to get the most out of them.

16 The Four Phases of Leadership Growth Phase 4 I Simply Go Because of What I Know Leading becomes second nature to you. You find yourself being a more assertive leader in different areas. Your ability to lead impacts every aspect of your life. You continually mature and develop as a leader for the rest of your life.

17 Conclusion In conclusion, this presentation has provided you with eight essential LEADERSHIP QUALITIES and four phases of LEADERSHIP GROWTH. This information is critical and beneficial to employees on becoming excellent leaders within the organization.