Monday, September 28, 2015

Transcription

1 Monday, September 28, :00 3:00 pm 3:00 3:30 pm Welcome & Introduction Presenter: Todd Lavieri, Partner and President, ISG Americas ISG s 2015 Americas SIC agenda is packed with informative, interactive sessions and plenty of opportunities for networking. We ll set the pace with a lively discussion about how clients and service providers can ask new questions and take advantage of new opportunities. Market Update Presenter: Harvey Gluckman, Partner, ISG The explosion of digital solutions and emerging technologies is disrupting the sourcing market and the way clients procure managed services. This session will provide an overview of the changing world of outsourcing and define the key success factors in an increasingly dynamic environment. 3:30 5:00 pm Afternoon Workshops Silverleaf I Silverleaf II Evolve or Perish: How Advisor Relations Programs are Changing to Increase Engagement Presenter: Paul Reynolds, Partner, ISG The 2015 ISG Advisor Relations Benchmark investigates how service providers fund and allocate their Advisor Relations budgets and how teams are changing in each region to engage with thirdparty advisors. Join this session and leave with the information you need to benchmark your own Advisor Relations program. Client Satisfaction Benchmarking: How to Measure and Improve IT Services Presenter: Chris Pfauser, Director, ISG Enterprises invest a great deal in the latest workplace technologies with the hopes of supercharging employee productivity. To effectively manage and optimize IT spend, leaders need to know how users are faring in their daily interaction with technology. Satisfaction benchmarking more than service level agreements and key performance indicators effectively measures how technology investments relate to business outcomes and employee engagement. How X-as-a-Service is Shuffling the Sourcing Deck Moderator: Steve Hall, Partner, ISG Panelists: Chuck Adams, Chief Cloud Architect, Gravitant Inc., Alex Shootman, President, Apptio, Michael Ludwig, Chief Product Architect, Blazent, and Jeff Muscarella, Partner, NPI Financial Sixty percent of all companies will be using Software-as-a-Service before the end of As they transition to a cloud-based model, companies face the job of evaluating, negotiating, sourcing and integrating these services. Meet ISG s new strategic partners and learn how these industry experts enable ISG to offer first-rate business insights and market intelligence. Is ITIL Past Its Prime? A Look at What s Next for Service Integration Presenters: Lois Coatney, Partner, Kevin Boulas, Principal Consultant, Ola Chowning, Director, ISG ITIL has long been a cornerstone of service delivery and integration. Yet the growth in as-a-service technologies and the emerging application economy require shorter agile development sprints. Is ITIL too rigid and too slow for IT and the business? Join our dialogue about the challenges of the application economy and how ITIL must evolve to support a new generation of service delivery. 1

2 Monday, September 28, :30 5:00pm Afternoon Workshops (Continued) Cypress 5:30 7:00 pm Terrace Garden 7:15 9:30 pm Main Lobby Key Tenets for Successful Global Business Services Organizations Moderator: Sue Danino, Partner, ISG Panelists: Lisa Miller, Vice President, Global Transition & Transformation, PepsiCo Shared Services and Gene Byrne, VP Global Process Services, IBM Do you really understand the needs of your customers? Do they have a voice? A Global Business Services model aligns infrastructure, business processes, technology, talent management, service provider integration and operational execution to the needs of the business. This panel discussion will explore how an effective GBS organization can help you better serve your customers. Reception Dinner, drinks and networking Depart for Topgolf Networking Event Golfers and non-golfers alike will enjoy an evening at Topgolf. Picture a 240-yard outfield with dartboard-like targets in the ground. All you have to do is swing a club and try to hit your microchipped balls into the targets. The closer to the bull s-eye you get, the more points you receive. Or come enjoy drinks and dessert! Transportation will depart the hotel at 7:15 p.m. and return at 9:45 p.m. 2

3 7:30 8:30 am Town & Country 7:30 8:30 am 8:30 9:30 am 9:30 10:00 am 10:00 10:30 am Breakfast Breakfast Workshop How Trends in Sourcing are Impacting Commercial Contracting Moderator: Richard Fogel, VP, Legal Counsel, ISG Panelists: Stanton Jones, Emerging Technology Analyst, ISG, Robert Finkel, Partner, WilmerHale, Shawn Helms, Partner, McDermott Will & Emery, George Kotlarz, Associate General Counsel, IBM The outsourcing industry has embraced service standardization, sourcing decisions have become increasingly fact-based, and the RFP process is less relevant than ever before. How do these trends in sourcing impact commercial contracting? This breakfast session will explore how market participants are moving away from yesterday s cumbersome practices and are bringing new efficiency to client relationships. Keynote Speaker Martin Ford Martin Ford is founder of a Silicon Valley-based software development firm and author of two books, including The New York Times bestseller, Rise of the Robots: Technology and the Threat of a Jobless Future. How will advances in technology affect global business? Ford argues software robots will change the shape of service provision. Open Dialogue Todd Lavieri, President, ISG Americas and Pacific Todd will solicit questions from the audience and pose a few of his own to Martin Ford. 10:30 am 11:45 pm Morning Workshops Silverleaf I Evolve or Perish: How Advisor Relations Programs are Changing to Increase Engagement Presenter: Paul Reynolds, Partner, ISG The 2015 ISG Advisor Relations Benchmark investigates how service providers fund and allocate their Advisor Relations budgets and how teams are changing in each region to engage with thirdparty advisors. Join this session and leave with the information you need to benchmark your own Advisor Relations program. The Rapid Convergence of IT and Engineering Presenters: Sampath Kumar, Partner, ISG Engineering Services, and Sudhi Sinha, VP Engineering, Building Efficiency, Johnson Controls Incorporated The field of engineering is changing rapidly with the convergence of emerging technologies, connectivity via the Internet of Things, automation and data. Join our conversation about how engineering and manufacturing enterprises are engaging with engineering services providers and how can you prepare to exploit the opportunities. 3

4 10:30 am 11:45 pm Morning Workshops (Continued) Silverleaf II Cypress 11:45 12:45 pm Town & Country 12:45 1:00 pm 1:00 2:00 pm 2:00 2:30 pm How Emerging Technologies are Raising the Bar for Insurers Moderator: Clay Calhoun, Partner, ISG Panelists: Bob Krohn, Partner, ISG, and Ray Shehata, Director, ISG Automation, strategic sourcing and cloud services are changing the way insurance companies do business and appeal to customers. IT leaders must think like entrepreneurs and invest in technologies that increase business revenue. Building a business case is the first step. This interactive session will explore how to begin. Governance Services: The Essentials for Meeting and Exceeding Client Expectations Presenter: Tina Roy, Partner, ISG Are you proactively establishing the basic governance protocols and processes to protect yourselves and serve your clients? In this panel, we ll explore how to differentiate your business with new ways to communicate, respond and inform your clients and help satisfy their basic governance expectations. A Look at the New Cloud Brokerage Model Presenters: Stanton Jones, Partner, ISG, and Chuck Adams, Chief Cloud Architect, Gravitant Cloud capabilities are expanding by the hour, making for a turbulent market where the fine print is difficult to read. How do you know you re getting the best cloud service? Some experts say the emerging cloud brokerage model is the way to go. This joint session will explore how and why many internal and external IT providers are adopting this new way of delivering service. Lunch Mega Trends and Forces Driving Change in Business Computing Bill McNee, CEO, Saugatuck Technology, an ISG business The breadth and depth of change in enterprise business IT is not only accelerating, it is fundamentally changing how business is done and can be done which means faster and in more areas than any one organization can manage. This presentation summarizes ongoing Saugatuck research and analysis into the key mega-trends that are shaping enterprise business and IT for the next few years, as well as the core technologies and market factors behind them. Squawk Panel: The State of IT Services Industry Moderator: Stanton Jones, Emerging Technology Analyst Panelists: Lou Miscioscia, Managing Director at CLSA; Bill McNee, CEO, Saugatuck Technology, an ISG business; Edward S. Caso, Jr. CFA, Managing Director and Senior IT/BPO Equity Analyst, Wells Fargo Securities, LLC; and Steve Hall, Partner, ISG Join the squawk panel to debate the latest trends in the IT services industry and winning strategies for positioning yourself for a successful future. 4

5 2:30 5:00 pm One-on-One Meetings 2:30 5:00 pm 5:15 pm Training Workshop The Service Provider Experience of DevOps/Agile Moderator: Cynthia Batty, Chief Knowledge Officer, and Prashant Kelker, Director, ISG Panelists will include service providers and clients. Service providers now offer DevOps or Agile development cycles to clients in many forms as partial or full services and with or without technology enablement. To make this work, service providers must bring about a series of changes: from organizational to process, to technical and cultural. This workshop will be a facilitated discussion about how providers and clients can effectively work together in the continually shortening cycle of application development for both internal and external software product engineering services. Please bring your client-facing DevOps teams. We will publish the proceedings to you for your use and will produce a series of blogs and materials that recap our findings for the market. Closing Reception 5