Certified Data Center Facilities Operations Manager

Transcription

1 Certified Data Center Facilities Operations Manager Secrets To Acing The Exam and Successful Finding And Landing Your Next Certified Data Center Facilities Operations Manager Certified Job 1

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3 Write a review to receive any FREE ebook from our Catalogue - $99 Value! If you recently bought this book we would love to hear from you! Benefit from receiving a free ebook from our catalogue at if you write a review on Amazon (or the online store where you purchased this book) about your last purchase! How does it work? To post a review on Amazon, just log in to your account and click on the Create your own review button (under Customer Reviews) of the relevant product page. You can find examples of product reviews in Amazon. If you purchased from another online store, simply follow their procedures. What happens when I submit my review? Once you have submitted your review, send us an at review@emereo.org with the link to your review, and the ebook you would like as our thank you from Pick any book you like from the catalogue, up to $99 RRP. You will receive an with your ebook as download link. It is that simple! Copyright Notice of Rights All rights reserved. No part of this book may be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. No Claim to Orig. U.S. Govt. Works. Notice of Liability The information in this book is distributed on an As Is basis without warranty. While every precaution has been taken in the preparation of the book, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the products described in it. Trademarks Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations appear as requested by the owner of the trademark. All other product names and services identified throughout this book are used in editorial fashion only and for the benefit of such companies with no intention of infringement of the trademark. No such use, or the use of any trade name, is intended to convey endorsement or other affiliation with this book. 3

4 This book figures out ways to boil down critical exam and job landing concepts into real world applications and scenarios. Which makes this book user-friendly, interactive, and valuable as a resource long after students pass the exam. People who teach Certified Data Center Facilities Operations Manager classes for a living or for their companies understand the true value of this book. You certainly will too. To Prepare for the exam this book tells you: What you need to know about the Certified Data Center Facilities Operations Manager Certification and exam Preparation Tips for passing the Certified Data Center Facilities Operations Manager Certification Exam Taking tests The book contains several suggestions on how preparing yourself for an interview. This is an aspect that many people underestimate, whilst having a well-written CV, a personal blog, and possibly a number of past projects is definitively important - there is much more to prepare for. It covers non-technical aspects (how to find a job, resume, behavioral etc.). A Must-study before taking a Tech Interview. To Land the Job, it gives you the hands-on and how-to s insight on Typical Certified Data Center Facilities Operations Manager Careers Finding Opportunities - the best places to find them Writing Unbeatable Resumes and Cover Letters Acing the Interview What to Expect From Recruiters How employers hunt for Job-hunters... and More This book offers excellent, insightful advice for everyone from entry-level to senior professionals. None of the other such career guides compare with this one. It stands out because it: Explains how the people doing the hiring think, so that you can win them over on paper and then in your interview Is filled with useful work-sheets Explains every step of the job-hunting process - from little-known ways for finding openings to getting ahead on the job This book covers everything. Whether you are trying to get your first Certified Data Center Facilities Operations Manager Job or move up in the system, you will be glad you got this book. 4

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6 Contents CDFOM Certified Data Centre Facilities Operations Manager education 10 Data centre 12 Preparation Tips For The Certified Data Center Facilities Operations Manager Certification Exam 31 Exam time Hints for managing tenseness 31 Exam Preparation Tips 33 Examination hints 37 Preparing for an Essay Exam 39 Multiple Choice examination tips 40 Test Taking Strategies 42 Memory Tips and Test Taking Strategies 44 More Test Taking Strategies 46 Stress Management Test Anxiety 48 Even More Test Taking Strategies 51 Specific Hints for Answering Multiple alternative Questions 52 Taking Tests 53 Before the Test 53 During the test 53 After the test 54 Exam time Hints for result driven studying 54 FINDING AND APPLYING FOR Certified Data Center Facilities Operations Manager JOBS AND EVALUATING OFFERS 58 Where to Learn About Job Openings 58 Job Search Methods 58 Personal contacts. 59 School career planning and placement offices. 59 Employers. 59 Classified ads. 60 Internet resources. 60 Labor unions. 61 State employment service offices. 61 Job matching and referral. 61 Services for special groups. 61 6

7 Federal Government. 62 Community agencies. 62 Private employment agencies and career consultants. 62 Internships. 62 Applying for a Certified Data Center Facilities Operations Manager Job 64 Resumes and application forms. 64 Gathering information. 64 Choosing a format. 65 Resume and KSA (knowledge, skills & abilities) tips: 66 Cover letters. 69 Certified Data Center Facilities Operations Manager Job Interview Tips 70 Preparation: 70 Personal appearance: 70 The interview: 70 Information to bring to an interview: 71 Evaluating a Certified Data Center Facilities Operations Manager Job Offer 72 The organization. 72 Should you work for a relatively new organization or one that is well established? 74 The job 74 Where is the job located? 74 Does the work match your interests and make good use of your skills? 74 How important is the job to the company or organization? 74 What will the hours be? 75 How long do most people who enter this job stay with the company? 75 The company should have a training plan for you. 75 Salaries and benefits. 75 WHAT TO EXPECT FROM THE OTHER SIDE OF THE TABLE 77 THE INTERVIEW AND SELECTION PROCESS 77 Step 1 79 Technical Competencies Assessment Guide 79 Step

8 Determine the Customer Service Focused 80 Competencies of the Job 80 Definitions: 81 Responsible. 81 Likeable. 81 Believable. 82 Outgoing. 82 Unflappable. 83 CUSTOMER SERVICE FOCUSED BEHAVIORS ASSESSMENT GUIDE 84 Step 3 85 Develop Interview Questions to Assess Both 85 Technical and Customer Service 85 Focused Competencies 85 Step 4 86 Conducting the Interview 86 Step 5 88 Background and Reference Checks 88 Making a Job Offer 88 Confirming Job Offer Letter 89 Informing Unsuccessful Candidates 89 Retention of Interview Materials 89 SAMPLE CUSTOMER SERVICE FOCUSED INTERVIEW QUESTIONS 90 Responsible 90 Likeable 91 Believable 92 Outgoing 93 Unflappable 94 INTERVIEWING Certified Data Center Facilities Operations Manager 95 THE INTERVIEW PROCESS 95 Planning 95 Confirming/Scheduling Interview 96 Conducting the Interview 96 Closing 97 Follow Up 97 Interview Questions To Get You Started 98 Supervisor and Manager Competencies 98 8

9 Interviewing People With Disabilities 99 Accommodating Persons With Disabilities For An Interview 100 Interview Do s and Don ts 101 CHECKING REFERENCES 102 Which References Should I Check? 103 Tips for Checking References 103 The Reference Check Questions To Ask 104 Supervisory and Managerial Competencies: 106 Building Coalitions/Communication: 106 Recruiting Certified Data Center Facilities Operations Manager - It Takes More Than A Job Announcement 106 Before Submitting the Vacancy 107 When the Vacancy Announcement is Open 108 Once the Certificate of Eligibles is Received 109 After The Selection is Made 110 ASSESSING YOUR RECRUITMENT AND SELECTION PRACTICES 111 Policies and Procedures 111 Recruitment Strategies 112 Glossary 113 9

10 CDFOM Certified Data Centre Facilities Operations Manager education CDFOM Certified Data Centre Facilities Operations Manager education CDFOM Certified Data Centre Facilities Operations Manager This 3 day track is designed to debunk participants to in depth information in managing data centre workings which comprises of the following prime subject matters such as capacity planning up to date unripened initiatives how to properly delegation and de delegation equipment abidance to state of being certain that adverse effects will not be caused standards statutory abidance and international standards managing people. Additionally vendor management treatment event unstable situation management as well the how to hold onto operations really easy manageable result driven and efficient shall get complete faculty or power of mental concentration in this track. Intended Audience The first listeners for this track is an IT Facilities or Data Centre Operations professional person working in and around the data centre representing both end clients and or service provider facilitators and having obligation to gain with effort and ameliorate hi availability and manageability of the Data Centre such as Data centre managers Operations Floor Facility managers data centre engineers net system engineers data centre sales consultants. Exam Attendees shall get a one and a 50 percent hour Certified Data Centre Facilities Operations Manager examination. The examination is 60 questions unopen volume and several alternative based. The passing indication of damage is 45 out of 60. Attendees passing the examination shall be awarded the internationally accredited and recognized Certified Data Centre Facilities Operations Manager certificate CDFOM. The CDFOM certificate is sound for 3 years after which a one and a 50 percent hour examination shall be needed to maintain the 10

11 CDFOM certification standing. Alternatively the certificate renewal can be accomplished by obtaining CPE s Continuing Professional Education. More intelligence on qualifying CPE s shall be obtainable upon certification or travel to the general intelligence page here. Managing the facilities of today s hi end and hi availability data centers is an extremely demanding and complicated task which is frequently under estimated. There is frequently very little appreciation and know-how of the complexities of managing mission tending to find errors and flaws data centers particularly since many of the data centers are operating at or near their design limits and downtime is never an possibility. The manner a data centre is managed at the facilities layer makes all the difference of conflict and even a data centre designed to Tier 4 as per the ANSI TIA 942 norm could nevertheless practice many unscheduled down time events owed to characterized by poverty planning operations maintenance and management processes. Benefits Realized After completion of the track the you shall be capable to comprehend How to setup a data centre facilities operations squad How to control and motivate your Facilities Management squad How to setup SLA s and control them including liabilities KPI s etcetera. How to control vendors and gauge their performance How to control involving the body security taking into report requirements of standards such as TIA 942 etcetera. How to control state of being certain that adverse effects will not be caused statutory requirements How to effectively and efficiently control data centre operations How to control documents How to move about equipment life circle including testing How to give a definition for data centre design limits and setup and control a suitable capacity management design How to delegation and de delegation equipment How to move about IT Cable management Managing day to day data centre operations 11

12 And much much more.. Exam and Certification Certification exams shall be administered at the end of the terminal day of the track. The examination is a 1 ½ hours 60 questions several alternative unopen volume examination. Results of the examination succeed miscarry shall be communicated to the attendee in four weeks after the test. Attendees who succeed the examination shall get the functionary Certified Data Centre Facilities Operations Manager certificate. Data centre Data centre A data centre or computer centre also datacenter is a service being used to house computer systems and related parts such as telecommunications and storage systems. It generally comprises of redundant or backup power supplies redundant data communications connections relating to the external surroundings controls e. g. mixture of gases conditioning blast suppression and security devices. Large data centers are industrial size operations using as much electricity as a small town 1 and sometimes are a significant origin of mixture of gases contamination in the form of diesel exhaust. 2 History Data centers have their roots in the vast computer rooms of the early ages of the computer science industry. Early computer systems were complicated to operate and maintain and needed a special environment in which to operate. Many cables were necessary to connect all the parts and methods to accommodate and bring order and organization to these were devised such as norm racks to mount equipment elevated floors and cable trays installed overhead or under the elevated flooring. Also a sole mainframe needed a very valuable deal of power and had to be cooled to evade overheating. Security was significant computers were expensive and were frequently being used for military purposes. Basic design guidelines for controlling admittance to the computer space were therefore devised. 12

13 During the economic prosperity of the microcomputer industry and particularly during the 1980s computers started to be deployed everywhere in many cases with little or no tending about operating requirements. However as intelligence engineering IT operations started to maturate in complexity businesses grew mindful of the need to discipline in personal activities IT means. With the advent of client server computer science during the 1990s microcomputers presently called servers started to discover their places in the previous computer rooms. The availability of inexpensive networking equipment coupled with fresh standards for net structured cabling made it possible to use a hierarchical design that put the servers in a particular space interior the organization. The use of the name data centre as concerned with concrete problems or data to specially designed computer rooms started to benefit well-known acknowledgment about this time. The economic prosperity of data centers came during the dot com hollow globule of gas. Companies needed quick Internet connectivity and nonstop workings to deploy systems and set up a comportment on the Internet. Installing such equipment was not workable for many smaller businesses. Many businesses started construction very big facilities called Internet data centers IDCs which supply organizations with a gamma of solutions for systems deployment and workings. New technologies and practices were designed to handle the size and the operative requirements of such big size operations. These practices eventually migrated toward the personal data centers and were adopted mostly because of their concerned with actual use or practice results. With an augment in the uptake of cloud computer science organization and regime organizations are scrutinizing data centers to a higher academic degree in areas such as security availability relating to the external surroundings effect and adherence to standards. Standard Documents from accredited professional person groups such as the Telecommunications Industry Association specify the requirements for data centre design. Well also known operative metrics for data centre availability can be being used to value the organization effect of a disruption. There is nevertheless a great deal of growth being achieved in workings practice and also in environmentally befitting a friend data centre design. Data centers are typically very expensive to make and maintain. Requirements for new data centers 13

14 IT operations are a crucial facet of most organizational operations. One of the principal concerns is organization continuity businesses rely on their intelligence systems to be operating or functioning their operations. If a system becomes unavailable organization operations may be impaired or stopped completely. It is necessary to supply a dependable framework for IT operations in order to downplay any hazard of disruption. Information security is also a anxious feeling and for this cause a data centre has to verbal act of offering a safe environment which minimizes the chances of a security breach. A data centre must therefore hold onto high standards for assuring the moral soundness and functionality of its hosted computer environment. This is accomplished via superfluousness of both fiber optic cables and power which comprises of crisis backup power contemporaries. The Telecommunications Industry Association s TIA 942 Telecommunications Infrastructure Standard for Data Centers which specifies the minimal requirements for telecommunications framework of data centers and computer rooms including sole renter undertaking data centers and multi renter Internet hosting data centers. The topology proposed in this record is intended to be applicable to any dimensions data centre. 3 Telcordia GR 3160 NEBS Requirements for Telecommunications Data Center Equipment and Spaces supplies guidelines for data centre spaces in telecommunications networks and relating to the external surroundings requirements for the equipment intended for installation in those spaces. These criteria were built jointly by Telcordia and industry representatives. They may be concerned with concrete problems or data to data centre spaces living accommodations data processing or Information Technology IT equipment. The equipment may be being used to Operate and control a carrier s telecommunication net Provide data centre based applications directly to the carrier s clients Provide hosted applications for a third group to supply services to their clients Provide a union of these and like data centre applications. Effective data centre workings requires a balanced investment in both the service and the housed equipment. The first pace is to set up a baseline service environment suitable for equipment installation. Standardization and modularity can yield savings and efficiencies in the design and construction of telecommunications data 14