OPTIMIZING YOUR BUSINESS

Transcription

1 OPTIMIZING YOUR BUSINESS EMC Information Intelligence Group 1

2 Implications of Paper Documents Rising paper management costs Financial Institution attained net savings of $1.8 million in first year due to decreased labor costs, paper storage, and efficiencies Slow, inefficient paperbased processes Increased compliance and ediscovery exposure Insurance Company Automated Document Processing, enabling a complete document pass through rate of over 90% The automation of documentintensive business processes is key to improving the visibility and auditability of paper-based processes (IDC) 2

3 Every minute, 35 hours of video is uploaded THE NEW INFORMATION EXPERIENCE 3

4 What Does This Mean To Your Organization? 4

5 What Has Changed? Content dispersion Content types User tools Security/governance Deployment/delivery Multiple sources, repositories, databases Rich media, video, user-generated Social, collaborative, case Protection is policy-driven Physical, Virtual, Cloud 5

6 3D Information Growth Contributes to Big Data Produced amount Richness Information Dispersion 6

7 Justifying Technology Investments Today Which of the following considerations do you believe will be most important in justifying IT investments to your organization s business management team over the next months? (Percent of respondents, three responses accepted) Reduction in operational costs 54% 62% Business process improvement 37% 42% Reduction in capital costs 30% 37% 2009 (N=492) Improved security / risk management 32% 36% 2010 (N=515) Return on investment / speed of payback 31% 33% Improved regulatory compliance 20% 23% Reduced time to market for our products or services 10% 17% 0% 10% 20% 30% 40% 50% 60% 70% 2010 Enterprise Strategy Group 7

8 Capture Fits Right In.. Which of the following considerations do you believe will be most important in justifying IT investments to your organization s business management team over the next months? (Percent of respondents, three responses accepted) Reduction in operational costs Elimination of paper Automated sorting / data entry 54% 62% Business process improvement Reduction in capital costs Improved security / risk management 37% Reporting 30% / auditing 32% 36% 37% 42% Automated routing Error elimination Enhanced service levels 2009 (N=492) 2010 (N=515) Return on investment / speed of payback Improved regulatory compliance Reduced time to market for our products or services 10% 17% 20% 23% 31% 33% Automated sorting / indexing Reporting / auditing Enables document management 0% 10% 20% 30% 40% 50% 60% 70% 2010 Enterprise Strategy Group 8

9 Intelligent Enterprise Capture Considerations 1 Capture Anything, from Anywhere 9

10 Capture Anything, from Anywhere centralized batch capture integration fax server integration networked mfp capture ad-hoc desktop capture ad-hoc browser-based capture 10

11 Intelligent Enterprise Capture Considerations 1 Capture Anything, from Anywhere 2 Intelligently Connect Document Information to Business Systems 11

12 Intelligent Document Recognition Eliminating manual document preparation FULL-PAGE IMAGE PRECISION ANCHORS TEXT- BASED ANALYSIS HAND- WRITING AUTOMATE D SORTING 12

13 Intelligent Data Extraction Extracts data from all document types using zonal or freeform data extraction SSN Patient # Date /08/08 Identifies regular patterns and data formats to increase accuracy 13

14 Intelligent Data Extraction and Automated Data Validation SSN Patient # Date /08/08 Compares extracted data against data sources, business rules, or inspect manually 14

15 Intelligently Transforming Documents Intelligently connect document information to business systems BUSINESS SYSTEMS Connecting Business Information Enterprise Content Management Business Applications Service-Oriented Architectures 15

16 Intelligently Connect Information Intelligent Capture Electronic Electronic Images Images Document Document Metadata Metadata Other Systems Extracted Extracted Data Data Trigger Processes Trigger Processes 16

17 Intelligent Enterprise Capture Considerations 1 Capture Anything, from Anywhere 2 Intelligently Connect Document Information to Business Systems 3 Mission-critical Enterprise Scalability and Availability 17

18 Mission-critical Enterprise Scalability Scalability Performance Administration Reporting Captiva has customers that process in excess of three million documents daily. Captiva can extract zonal or freeform data from over 80,000 documents per hour Web-based administration console simplifies enterprisewide administration Monitor system and user productivity and audit document processing history 18

19 EMC Captiva solution completed end-to-end capture 2.7 times faster than the competitor Wipro Benchmark Report: EMC Captiva vs. the Competition 19

20 Reduced Cost of Ownership Ease of Use The power of enterprise capture made easy Previously Today 20

21 Automating Enterprise Mailrooms Fax CAPTURE PROCESS DELIVER ACCOUNTS PAYABLE Office Docs DOC Acme Products 30 January 2008 $ 6, $ 6, Net 30 Days CUSTOMER SERVICE NEW ACCT OPENING Incoming Paper LOAN PROCESSING 21

22 Addressing Complete Business Problems EMC Captiva and EMC Documentum xcp solutions Capture Adjuster Report Validate Complete Business Solution EMC Documentum xcp Solutions Capture Claim Investigate Capture Estimates Identify Type Validate Claims Database Image Enhance Data Extraction Exception Process Send for Approval EMC Captiva Solutions Capture Process Approve Images & Data Claims Database 22

23 Enterprise Content Management 23

24 Enterprise It s beyond the organization Customers, suppliers, partners, advisors Global Public 24

25 Content It s information in context Community Consistency Channel Experience 25

26 Management It s achieving business goals Make better decisions Deliver more responsive customer service Accelerate pace of business Reduce OpEx/CapEx 26

27 The New Information Management Technology Stack User experience Intelligent information platform Cloud Information Services Infrastructure 27

28 The New Information Management Technology Stack User experience User experience Intelligent information platform Intelligent information platform Cloud Information Services Infrastructure Cloud Information Services Infrastructure 28

29 The New Information Management Technology Stack User experience Intelligent Intelligent information information platform platform Completely tailored to the user, task, and goal Device-independent for access anywhere Complete work/ life integration Flexible framework for easy and dynamic user interface assembly Cloud Information Services Infrastructure 29

30 The New Information Management Technology Stack User Experience experience Highly flexible platforms for rapid application composition and configuration Personalization services to provide context Policy and process management, and collaboration as built-in services Intelligent information platform Federated information intelligence Easy search and discovery Cloud Information Services Infrastructure 30

31 The New Information Management Technology Stack: EMC OnDemand User Experience experience Intelligent information platform Fully virtualized Delivers IT functionality on a massive scale, provisioned OnDemand Ultimate flexibility to match business needs and cost models Hybrid clouds Cloud Information Services Infrastructure 31

32 Documentum Records Management Manage all types of records with a master set of policies Apply retention policies, holds, and disposition Pervasive, minimal-to-no user involvement Certified against Department of Defense , VERS, ISO 15489, ISO

33 Documentum Media WorkSpace Markup and annotations Share link Media workflow Media storyboard Media streaming Social ratings and commenting Media renditions 33

34 EMC s ECM Solutions for Microsoft SharePoint Extending EMC s ECM capabilities for SharePoint EMC Documentum For Microsoft SharePoint EMC Captiva For Microsoft SharePoint EMC SourceOne ediscovery Kazeon EMC SourceOne For Microsoft SharePoint 34

35 Intelligent Case Management See only relevant information for making your decision (Accuracy) Make sure the information is available to make a decision (Speed) You have the enough foundation for you decision Decision 35

36 Compositioning no Coding Policies / Process 36

37 Compositioning no Coding Policies / Process Forms / Views 37

38 Compositioning no Coding Policies / Process Forms / Views User Experience 38

39 Investigated Case Management 39

40 Investigated Case Management 40

41 Electronic Customer dossier 41

42 Intelligent Customer Communications Manage the personalised content to large customer bases to target and refine the message Deliver communications to the right audience in the right format, on the right channel 42

43 More Value with Customized Communications Christine Jacobson 123 Elm Street Springfield, MO Dear Christine, Welcome to Concordant Healthcare and its 32 regional medical facilities! Jennifer Litteton On behalf of the entire staff, we are 878 West Street pleased that you have chosen us as your Springfield, MO healthcare provider and sincerely Dear Jennifer, appreciate the trust that you have placed in us to provide you and your family with Welcome to Concordant Healthcare and high quality healthcare. its 32 regional medical facilities! Matthew Sharp Wishing you good health, On behalf of the entire staff, we are 12 North Avenue pleased that you have chosen us as your Springfield, MO Robert Jay Albritton, MD healthcare provider and sincerely Dear Matthew, Physician-In-Chief appreciate the trust that you have placed in us to provide you and your family with Welcome to Concordant Healthcare and high quality healthcare. its 32 regional medical facilities! Wishing you good health, Robert Jay Albritton, MD Physician-In-Chief On behalf of the entire staff, we are pleased that you have chosen us as your healthcare provider and sincerely appreciate the trust that you have placed in us to provide you and your family with high quality healthcare. Personalized Wishing you good health, Robert Jay Albritton, MD Physician-In-Chief Customized 43

44 Universal Content Universal Content: Images and dynamic charts pulled in based on inclusion logic Universal Content: Portfolio Manager authored Word content pulled from Documentum 44

45 Processing EMC SourceOne Family Integrated information governance for multiple content types Archive Applications Retention policies Records management Centera ediscovery Files SharePoint Classification Storage management EMC SourceOne Archive Infrastructure Archival Storage Security Rights Management Celerra 45

46 THANK YOU 46