ECM for SAP Software: The Business Case

Transcription

1 Orange County Convention Center Orlando, Florida May 15-18, 2011 ] Thomas Lynch ECM for SAP Software: The Business Case Sr. Principal, Value Engineering SAP America, Inc. Kris Inapurapu Director, Value Engineering Open Text Corporation

2 [ Agenda ECM Overview What is ECM? Trends in ECM Industry ECM for SAP Framework Solutions ECM Business Case Reduce Operational Costs Reduce TCO and Risks VLM Demo Contact Information Questions 2

3 [ Enterprise Content Management OVERVIEW 3

4 [ Content in Context Processes People Content

5 [ Content Flows Across the Enterprise 5

6 [ Content volume directly correlates to the cost and risk of e-discovery

7 [ Transitory content consumes 85% of volume of Enterprise Content

8 [

9 Value [ ECM Solutions are Becoming an Integral Component to Core Business Processes Increase Efficiency Cost Reduction Compliance Risk Reduction Business process-centric ECM Best of Breed ECM Suite (Integrated solution) (Content embedded in business process) Accounts Payable HR Project Management Sales/CRM Procurement (Specialized components) Stage of Maturity

10 [ Enterprise Content Management ECM FOR SAP 10

11 [ Business Process-Centric ECM Open Text Suite for SAP Solutions Content-Enriched Business Processes Roles Data SAP Business Object Content Transactions Events 11

12 [ Typical Content-Related Business Processes Common Themes of All Processes The primary business process is driven by SAP applications Require structured data and unstructured content Huge amount of unstructured content needs to manage Collaboration required to make appropriate business decisions A Few Content-Centric Process Examples Content associated with transaction may need to be declared a corporate record Quality Management Project / Engagement Management Asset Operation and Maintenance Customer Service Supplier Management/ Procurement Records Management Construction Management Plant Maintenance Talent Management Correspondence Management 12

13 [ ECM for SAP Core Solution Enablers Enable consistent document handling and Microsoft Office integration Automate filing and indexing SAP Business Process Platform Provide secure native access for users of SAP and non-sap software Empower teams with internal and external users to collaborate efficiently Define, control and accelerate decision processes Control the content and reduce compliance costs Consolidate repositories and storage management Leverage a business process platform for Enterprise Content Management 13

14 [ Enterprise Content Management BUSINESS CASE 14

15 [ Productivity Gains Improved Customer Service Knowledge Sharing Compliance

16 COSTS [ TCO and Risk Analysis - ECM Initiatives Analysts estimate the incremental TCO of best of breed ECM solutions is approximately 20% 30% higher compared to the TCO of best of suite solutions Best-of-Breed Implementation Infrastructure, Installation and Configuration Customization for integration with SAP SAP Blueprint,Design and Implementation Custom ECM Applications for SAP Redevelopment/test of integration points upon application upgrade Integration maintenance and upgrades Maintaining Center of Excellence Best-of-Suite Implementation Costs SAVINGS Best-of-Breed Operating Costs Best-of-Suite Operating Costs Cost of Installation and Configuration Cost of Integration, Operations and Continuous Improvement Source: Best Practices for Managing the Total Cost of Ownership:ASUG/SAP Benchmarking Study, SAP Insight (May 2006) TIME 16

17 [ Value Drivers and Benchmarks Tangible Benefits Revenue Improved Business Process Efficiency Operating cost Reduce Operational Expenses TCO and Risks Reduce Risks related to Legal and Regulatory compliance % impact 20-30%* 5-10%* 40-60%* Reduce IT Storage Costs 40-60% * % impact applies only to the corresponding metric. % impact to aggregate metric may vary. 17

18 [ Linking ECM and ERP Systems Achieves Better ROI than Other IT Projects 68% "Better or Much Better than other IT Integration projects" AIIM / SAP

19 [ ECM for SAP VLM DEMO 19

20 [ Open Text Value Scenarios SAP Archiving by Open Text SAP Document Access by Open Text SAP Extended ECM by Open Text SAP Invoice Management by Open Text SAP Digital Asset Management by Open Text Upgrades and Unicode Migration Data Archiving Document Archiving (eliminate paper) SAP Process Efficiency Legacy Decommissioning Employee, Customer, Supplier File Management Content Enriched Business Processes Records Management for SAP Project Management A/P Invoice Management Invoice Capture (OCR) Marketing Asset Management Media Asset Management 29

21 [ Value Engineering Approach Value Engineering Develop business cases derived from a value driven strategy What are your requirements for maximum value creation? Which processes offer potential to increase value? What is this potential and how can the benefit be quantified? Which initiatives will unlock the potential value? What is the return on investment over the valuation period? Value Lifecycle Manager On-line tool to calculate and document the business case Defined methodology that promotes a disciplined approach Pre-populated content that can be leveraged for Enterprise Content Management and hundreds of other business processes Calculate performance indicators such as NPV, IRR, ROI, and Payback Period Provides comprehensive reports for building buisiness cases Open Text Resources value@opentext.com White paper Connecting ERP and ECM 30

22 [ Thank you for participating. ] Please remember to complete and return your evaluation form following this session. For ongoing education in this area of focus, visit SESSION CODE: 2105