Presented to Cornell Trustees. Ted Dodds CIO and VP Cornell University Thursday, March 28, 2013

Transcription

1 Presented to Cornell Trustees Ted Dodds CIO and VP Cornell University Thursday, March 28, 2013

2 is is becoming

3 Cost Cost is a complexity challenge Common Infrastructure Complexity Planning Virtualization Cloud services Managed desktop Software consolidation Scale/Value

4 is a community 54% 46% 60% 40% Units Center Units Center IT staff IT staff

5 Central IT is rightsized FY09 FY10 FY11 FY12 FY13 0 FY09 FY10 FY11 FY12 FY13 FUNDING STAFF

6 is multiple organizations Deans, VPs 55% of IT staff work in colleges, schools, units

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8

9 is well connected

10 is well connected

11 1,500 web sites, 9.5M hits/day 3,800 wi-fi access points, 200 buildings 28,000 active network ports 39,000 people using 103,000 devices is well connected

12 is connected to the world

13 is more than 1,100 software applications

14 is structured development of new IT services Identify Service Need Capture and refine the idea Determine Type Service/Informatio n Request? Change to existing service? New service? N IT Service Desk IT Request? Change Mgmt? Project Initiation? Y Governance/ Advisory committee Y Service Development & Project Initiation Develop Project Proposal Cost & Pricing Plan Service Requirements Resource Plan Service Levels Service Metrics Service Quality Service Roadmap Service Development Checklist Keep for future review Notify client of service status N Review move forward? Y Develop Opportunity Statement Have Leadership support? Know who needs to be involved? Resources could be available? Is the technology new?

15 is a catalogue of services

16 is cloud services 24,000 faculty/staff on Office ,000 students use Google mail 83,000 alumni forward to cornell.edu 2M incoming messages daily, 70% blocked 1.5M outgoing messages sent daily

17 is cloud services Office productivity Exchange, Word, Excel, Powerpoint, Sharepoint Student and Faculty Portfolios Digication, Mahara High Performance Computing RedCloud, Amazon Web Services, Azure Staff Skill Building SkillSoft Survey Tools Qualtrix Plagiarism Detection Turnitin Video Conferencing WebEx Multimedia Storage and Delivery Kaltura Human Resource Management WorkDay Customer Relationship SalesForce, Microsoft CRM Knowledge Management RightAnswers, IntelliResponse Website Hosting & Content Acquia/Drupal, Edublogs, Bluehost

18 is Red Cloud

19 is Cyber Security Threat Assessment External expertise Internal practices Incident assessment Directed change ITSO learning Reassess threats Remediation and Improvement Breach Prevention Policies Practices Technologies Awareness Monitoring Best practices Decision-making Breach Management 19

20 Student Use Content is increasingly focused on learning 100% Time Time 95% of all Ithaca-based students use BlackBoard, learning management system

21 is increasingly focused on learning Lecture capture etextbooks Lab Notebook software Classroom technologies Online learning

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23 IT Strategic Planning - Framework Student Experience Learning Technologies Research PEOPLE Enterprise Systems IT Career Framework Service Excellence 28

24 The Planning Process Multiple advisory committees Faculty Advisory Board (FABIT) Interviews with researchers Student focus groups Question of the week IT planning conference Draft plan complete February 2013

25 Today, IT Expenditures Look Like This 10% Differentiators Academic technologies Analytics Research computing Mobility 90% Utilities Messaging/calendaring Most administrative systems Voice and most data networking Desktop support

26 We Aspire to a More Equal Balance 50% Utilities 50% Differentiators Academic technologies Usability Analytics Research support Mobility Messaging/calendaring Most administrative systems Voice and most data networking Desktop support

27 Initial Priorities 1. Build capacity for online learning 2. Enhance student experience 3. Transform IT skills 4. Extend utility services to research community 5. Improve usability of systems and services 6. Increase access to management information

28 Thanks for Listening Questions? Presented to Cornell Trustees Ted Dodds CIO and VP Cornell University Thursday, March 28,

29 is Cyber Security Threat Assessment External expertise Internal practices Incident assessment Directed change ITSO learning Reassess threats Remediation and Improvement Breach Prevention Policies Practices Technologies Awareness Monitoring Best practices Decision-making Breach Management 38

30 Threat Assessment External Expertise National Regional Sector independent Internal Practices Active scanning Targeted penetration testing 39

31 Breach Prevention University Policy Practices Security assessments Security training Technologies Encryption Unit firewalls Anti-virus Awareness 40

32 Breach Management Active monitoring Contemporary practices = rapid response Decision making Role clarity Decision rights Governance 41

33 Remediation & Improvement Assess unit practices to standard Direct change in practices that caused incident Identify any ITSO lessons learned Reassess threat landscape 42