Thank you for your time and consideration

Transcription

1 Generation 7 Built To Serve Businesses Thank you for your time and consideration POPP.com, Inc. All rights reserved. 1 - AP 4/28/15

2 POPP.com, Inc. All rights reserved. 2 - AP 4/28/15 Past And Present POPP was incorporated in 1981 and our headquarters are in Golden Valley, Minnesota We are privately held and debt-free We serve thousands of businesses in Minnesota, Arizona, and Colorado and are: o A CLEC licensed by the MN PUC o An IXC licensed by the FCC o An Internet Service Provider (ISP) We designed, built, and operate our Network Operations Center (NOC) fully equipped with UPS power, backup generators, and 24x7 monitoring of software, hardware, and bandwidth POPP s core network achieves % uptime POPP is a Hybrid Internet Provider: o We offer Internet connection options including copper, cable, and fiber o We offer bandwidth from carriers such as CenturyLink, Comcast, and POPP We are 100% dedicated to providing the best solutions to support your business processes Our Products Internet VoIP Firewalls IP Phones

3 POPP.com, Inc. All rights reserved. 3 - AP 4/28/15 POPP Generation 7 Business Model POPP representatives operate as: Consultants: we do research and math to provide credible advice Agents: we are authorized to act on our partners behalf Friends: we listen, learn, and share knowledge because we care Our Unique Services Customized Business Networks o We partner with multiple suppliers to provide the best network for your business o Rightsized services we do the research and math to save you money Live, Local, Proactive Support o Available, proactive network advisors o Help Line technicians with a we can help with that attitude Better Information, Better Decisions o Relevant, client-friendly information that simplifies network operations o Actionable information to increase productivity Our Passion To Make A Difference By Doing It Better

4 POPP.com, Inc. All rights reserved. 4 - AP 4/28/15 Communication Networks Are Complicated And Important Our approach is to simplify the complexity, maximize reliability, and minimize cost POPP Offerings Internet Connections POPP, Comcast & CenturyLink Dell SonicWALL Firewalls Cisco IP Phones & Toshiba Phones Unified Communications Microsoft POPP knows the network from the desktop to the world

5 POPP.com, Inc. All rights reserved. 5 - AP 4/28/15 Customized Business Networks We Rightsize By Doing Research And Math To Achieve Productivity, Reliability, And The Best Value Offering Customizing Rightsizing Benefits Internet POPP offers over 20 bandwidth copper, cable, and fiber options through multiple carriers including the local cable TV and telephone companies VoIP / Voice Firewall IP Phones POPP offers local, long distance, and toll free services on many types of technologies to align with the type of connection required by your telephone system POPP offers state-ofthe-art Generation 5 firewall appliance models with deep packet inspection, load balancing, and failover for businesses that need high reliability and have multiple connections POPP offers on-site, premise-based phone systems and hosted (cloud) IP phone system solutions Research and do math to calculate bandwidth needed for: fast Internet, VoIP, video, cloud, e- mail, and web sites Identify the type and quantity of voice services your business needs Design networks with multiple connections to fulfill reliability specifications Rightsize firewalls and configurations (including number of endpoints and VPNs) based on your business needs Align bandwidth download capabilities with firewall processor capabilities Discuss your LAN specifications to determine the type of phone system and number of lines, seats, and services that best meet your business needs Save money by paying only for bandwidth you need Less attractive to cyber criminals and packet storms that overpower processors Limit the size of the Internet Playground Save money by paying only for voice services needed Separate connections for Internet and voice to increase reliability while keeping costs low Protect your computer processors, private business information, databases, and reputation Utilize load balancing and failover to reduce loss in productivity Limit access to specified web sites based on your company policies Block unwanted Internet traffic and cyber criminals from infecting your network Limit exposure to the Internet Playground and malware Scalable systems that adjust to your changing business needs Mobility and smartphone integration Unified communications Outlook and CRM integration

6 POPP.com, Inc. All rights reserved. 6 - AP 4/28/15 Live, Local, Proactive Support POPP Network Advisors Proactively provide customized Internet, voice, and IP phone options as your business needs change Perform Network Rightsizing Reviews including research and math to maintain productive, secure, and cost-effective networks Assist with network administration Assist with network changes that occur due to: o Business growth (e.g., additional branch locations and telecommuters) o New communication technology o Cyber criminal threats Assist with analysis of actionable information o Network Vitals Reports o Voice Time Analytics o POPP Internet Connection Dashboard Help you understand your network configurations by using maps and client-friendly terms Proactively Communicate Information About: Internet and bandwidth options Bandwidth needed for cloud services (Microsoft SharePoint, Salesforce, and other cloud hosts) Vulnerabilities of having converged communications Internet and voice on one connection Unified communications Protection from cyber criminals provided by the Internet Gateway Firewall

7 POPP.com, Inc. All rights reserved. 7 - AP 4/28/15 Live, Local, Proactive Support POPP Help Line And Field Technicians Answer all service calls live 24 hours a day, 365 days a year o One number to call: (763) Communication technology engineers are available to assist with complex configurations Focus on: o Network elements including specifications and configurations o Interoperability of configurations, options, and settings o Tools to quickly test and repair slow Internet and voice connections Fast Service and Repair Tools POPP Internet Connection Dashboard POPP technicians and clients can identify top web sites visited and applications consuming the most bandwidth. Available on Manage My Account at POPP Connectivity Testing (aka Managed Services) 24x7 Every 2 to 5 minutes, POPP servers connect with POPP client premise equipment to test connectivity. If multiple tests fail, we investigate. TeamViewer 10 POPP technicians can remotely access your desktop to help you identify and/or solve Internet access and speed issues faster.

8 POPP.com, Inc. All rights reserved. 8 - AP 4/28/15 Better Information, Better Decisions Network Vitals Reports Actionable Network Information For Making Better Decisions Easy Access to Reports on Manage My Account at 5+ Connection Types o Internet o Voice/VoIP o Security Line o Fire Alarm Line o Point of Sale Line 10+ Service Types o o Local o Long Distance o Voice Mail o Automated Attendant o Call Recording Information Provided o Location o Inventory o Configurations o Use o Users o Costs Location Types o Main Office o Branch Office o Telecommuters o Mobile

9 POPP.com, Inc. All rights reserved. 9 - AP 4/28/15 Better Information, Better Decisions Voice Time Analytics To Increase Productivity Voice is the number one preferred method of communication when: There is an urgent problem to solve There is a serious negotiation Building a relationship to make a sale or receive a high service rating What Can You Learn By Analyzing Incoming Calls: Time Spent by Clients, Suppliers, and Prospects Easy Access to Reports on Manage My Account at Outgoing Calls: Time Spent by Employees Calling Clients, Suppliers, and Prospects Top 10 Incoming Callers Incoming Calls from Each State and Country Top 10 Phone Numbers Called Outgoing Calls to Each State and Country Voice Time Analytics provide a fast, easy way to identify frustrated clients at risk

10 POPP.com, Inc. All rights reserved AP 4/28/15 Client Satisfaction Guarantee At POPP, we believe that small and medium-sized businesses are important to our community. That s why we ve developed unique product and service offerings that save time and money. We will work with you to customize and rightsize your business network, provide you with live, local, proactive support, and give you better information to make better decisions. If, for any reason, you are not completely satisfied within 90 days of becoming a client, we will pay to restore you to your original service. In addition, POPP will match the local phone company s changeover fee with a donation to a non-profit organization in your community.* Bill started in the telecommunications industry in 1972 as a wire puller and is now President and CEO of POPP We consider it an honor to serve you and your business. Respectfully, Wm. J. Bill Popp President and CEO POPP Communications bpopp@popp.com *Guarantee does not apply to connections supplied by other carriers or connections that require construction (e.g., fiber and phone systems)