Forum key questions: 1. What digital education methods are working well with RRR people? 2. What are the main constraints (technical and otherwise)?

Transcription

1 Forum key questions: 1. What digital education methods are working well with RRR people? 2. What are the main constraints (technical and otherwise)? 3. What would you most like to see?

2 Providing law education in rural Victoria using digital technologies A project funded by the Telematics Trust Dr Mary Dracup, Centre for Rural Regional Law & Justice Deakin University

3 The project Aim: To build on the opportunities that digital formats can provide to increase access to legal information/education in RRR areas: RRR access issues (technical and otherwise) Technologies, techniques to help overcome barriers Protocols to help techniques work Main focus: synchronous, interactive, group-based techniques Methods: interviews, literature, trials Trials: Videoconferences to 12 regional centres: up to 130 attendees, using Scopia, Jabber, Twitter, SMS, recording and posting on YouTube Webinars with up to 70 attendees, using GoToWebinar, Lync Today s forum with blended online and face-to-face cohorts, using Lync: 50? attendees

4 Webinars/videoconferences Hybrid Webinar / desktop conference Videoconference / web conference

5 Consideration Low bandwidth and poor mobile coverage Cost Specialist IT skill required to set up Downloads/special software required to access Quality of video Text channel for interaction Live audio interaction Webinar (desktop conference) Recent applications have compression to maximise accessibility (eg Lync, Scopia) / Option to phone in Variable, depending on level of IT support needed Large numbers of participants benefit from specialist support Download size varies, recent applications require recent operating systems Fine detail generally not strong, but fine for talking heads Most products provide text field All provide audio option (and ability to mute all) Videoconference (webcast to regional centres) Requires special network connection/may be able to connect online or by phone (limited interactivity) Requires specialist installation, hardware, IT support Frequently requires ongoing IT support Extensive IT setup required Can be very high, depending on system Generally requires separate Twitter feed/phone SMS Generally awkward, and audience noise can be major problem Website (asynchronous communication) Well-designed websites that load quickly, have minimal video/graphics, work Initially may be costly, ongoing maintenance must be factored in Depends on complexity of functions Well-designed websites should not require downloads or special software Can be high, but payoff between quality and download time Generally requires a blog feature or at least address Extremely rare Mobile app Phone Unreliable images, though audio may work Initially may be costly, ongoing maintenance must be factored in Requires IT specialist to create and maintain Apps require one-off download?? Depends very much on the app Depends very much on the app Very reliable Very low cost Generally already set up Minimise file sizes for low-bandwidth users Provide link to host website rather than ing large files Easiest option Audio not available Landlines very reliable Dial participants to save their bills Generally already set up No special user requirements Video not available No text channel Easiest option

6 Important issues Legal need in RRR areas: Legal need is vast and complex in RRR areas. It s not an option to ignore it Technology provides some answers but you also need good mentoring and support Capabilities and barriers: It s got to be as easy as turning on a light, then people will use a new technology You need champions to promote and support new IT approaches Institutional politics play a big part organisations can be highly resistant to new, more flexible technologies Combining virtual and face-to-face cohorts: Even if the technology works, rural participants can be turned off if they re ignored Social media: Social media can give you a really low-cost, effective way to promote events and help people connect, but it needs to be done strategically Pedagogy matters: There s a lot of hype and not much evidence about what works Evaluation is extremely important to work out whether you are hitting the mark. You need to use a variety of methods, and respond to what you find

7 Credits Jabber icon Twitter icon YouTUBE icon SMS icon Facebook icon 0logo Twitter icon ipad -

8 Empowering rural audiences through digital technology Allyson Hose Community Legal Education Co-ordinator Victoria Legal Aid Monday 16 June 2014

9 About community legal education (CLE) at Victoria Legal Aid The CLE team provides legal education to help build knowledge in the Victorian community about legal rights and responsibilities. Our focus is on early intervention to prevent legal problems from arising or escalating We produce a range of free, plain language publications and resources in both print and digital formats (web, video, phone app) to help people work out their legal problems

10 About community legal education (CLE) at Victoria Legal Aid Our priority audiences include: children and young people people experiencing poverty women and children experiencing, or at risk of, family violence culturally and linguistically diverse (CALD) communities people with mental health and disability issues Indigenous people rural and regional Victorians

11 Using technology and innovation to educate young people Sex young people and the law A legal education program for use by educators Designed to assist young people to understand their legal rights and responsibilities and make informed decisions about sex and relationships

12 Using technology and innovation to educate young people The program covers the following topics: sexting cyberbullying consent age of consent Developed by Victoria Legal Aid and the Loddon Campaspe Community Legal Centre

13 Using technology and innovation to educate young people Mobile phone app Below the belt: sex, selfies, cyberbullying is a free Android phone app for young people under 18 that has information about laws on sex and consent, sending sexy pics (sexting) and cyberbullying

14 Using technology and innovation to educate young people The app gives young people access to free or low-cost help at their fingertips they can use the direct links to connect to services online or by phone. It also has fun, interactive tools

15 Using technology and innovation to educate young people Young people can message each other via the app and send supportive e-postcards to someone who s experiencing cyberbullying, or send funny e-postcards to their friends to know about the legal risks of sexting

16 Using technology and innovation to educate young people Learning the law Learning the law is an e-learning tool-kit made up of two modules one about relationships and social media, the other about police powers and ticket inspectors

17 Using technology and innovation to educate young people Each module has two short videos, two interactive activities, a visual dictionary, teachers notes, homework activities and information for parents. The tool-kit will live on the DEECD website

18 Using technology and innovative strategies for young people The tool-kit is for teachers of year 8-10 students in special schools, teaching students with a mild intellectual disability. Initially it will be rolled out to four schools. CLE will also promote it to mainstream schools and re-purpose content for use in other CLE strategies

19 For more information Sex, young people and the law Below the belt: sex, selfies, cyberbullying Learning the law

20 Empowering rural audiences through digital technology Benefiting from social media

21 What is social media? Social media is any form of communication that takes place online Facebook (friends, networking) Twitter (micro-blogging) YouTube (multi-media) LinkedIn (professional networking) Flickr (photo sharing) Foursquare (geo-location)

22 Whether you like it or not, someone is talking about your farm, your business and way of life So what do they say?

23 The public say "I see no difference between eating animals and paedophilia Morrissey, January 2014

24 Why social media? Tell YOUR story Promote and defend YOUR industry Take ownership Form personal & professional connections

25 How is social media being used? It is being used to form personal connections Story telling Breaking down boundaries and forming connections Presenting the farmers side Creating engagement Connecting paddock to plate For lobbying

26 #AgChatOZ

27 What is AgChatOz? A digital agvocacy platform, now entering its Fourth year Founders? - Tom Whitty Victorian Farmers Federation -Danica Leys NSW Farmers and 2012 NSW Rural Woman of the year - Sam Livingstone Website developer Purpose? raise the profile of Australian agriculture utilising social media. How? Weekly discussions about a range of agricultural and agribusiness topics once a week on Twitter using the hashtag #agchatoz (8pm on Tues)

28 The #AgChatOZ Stats 8,500 Twitter followers 1,900Facebook Likes Trended nationally 13 times on Twitter Reaching on average 375,000 people WORLDWIDE Spawned the creation of #agchatnz #agrichatuk #agchatireland - AAF, #farmers4animalwelfare

29 AgrichatWORLD

30 The BIGGEST Federal election 2013 Trended NO3 Nationally on Twitter Reached an audience close to 900, individual(unique participants) 6 National MPs (Joyce, McKenzie) 6 Green MPs ALP (Richard Marles) LIB (Susan Ley) Katter

31 How is social media being used? Heard of a selfie? What about Felfie?

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35 Telehealth Rosie Rowe Director Primary & Preventative Health Western District Health Service

36 What Telehealth Services Student/staff training Consumer education Why access to services reduce travel and waiting times Enhance training and education

37 1. Telehealth clinical consults eg. Pain Hamilton GP Royal Melbourne Specialist WDHS chronic care nurse Skype from clinical room Outcomes: Access to specialist service & improved model of care Reduced waiting time from 9-18 months to 1 month Reduced travel by 24,000km In progress - mobile consults (coverage trial) and clinical assessment via Ipad & Skype

38 2. Clinical Training and 3. Community education Training eg. speech -Remote observation -Record and review later by peers or assessors -Doubled our placement capacity Community education: Current remote clients VC into health education sessions Future website to increase health literacy

39 Feedback Consumer: Some people think they aren t going to like talking to a screen but I was really impressed. Saves travelling. The consult is quick but still very thorough. I moved with my family to Hamilton and wouldn t have been able to without access to the telehealth service Medical Specialists: Improved clinical treatment because of rural clinician or nurse is present in the consult and can provide follow-up and ongoing care

40 Maternity and Newborn Clinical Network Why Webinars? Lisa Oro Manager Maternity and Newborn Clinical Network Commission for Hospital Improvement

41 Fair, transparent, cost effect way of disseminating evidence based information to our clinical network Traditionally held 2 large conferences per year with people attending and 5 regional workshops Conference booked out in 3 5 days, long waiting lists

42 78,748 births in kilometres Original: 0102 Maternity rural hospitals.wor Regional boundaries based on Local Government Areas geographical areas classification ABS 2001 Produced by: Paula Morrissey, Metro Health & Aged Care, 6/5/3 Hospitals as at June 2002

43 Loddon Mallee 12 Metro Based Maternity Services Northern Hospital Royal Womens Hospital Sandringham Monash Health Clayton Monash Health Casey Monash Health Dandenong Mercy Hospital for Women Werribee Mercy Hospital for Women Heidelberg Eastern Health Box Hill Eastern Health Angliss Peninsula Health Western Health Grampians Hume Gippsland Barwon South Western kilometres Original: 0102 Maternity rural hospitals.wor Regional boundaries based on Local Government Areas geographical areas classification ABS 2001 Produced by: Paula Morrissey, Metro Health & Aged Care, 6/5/3 Hospitals as at June 2002

44 Mildura Base Hospital 49 Rural/Regional Based Maternity Services Robinvale Loddon Mallee Swan Hill District Hospital, Swan Hill Kerang District Health West Wimmera Rainbow West Wimmera Nhill Portland & District Hospital Rural North West Warracknabeal Grampians Wimmera HCG Horsham Barwon South Western East Wimmera HS, St Arnaud Ballarat HS SWH Camperdown Terang Colac Area Health SWH, Warrnambool Timboon Hospital Cohuna District Hospital Cobram Yarrawonga District HS Albury Wodonga Health Numurkah Echuca RH Northeast Health Wangaratta Kyabram & District Hospital Goulburn Valley Health, Shepparton Bendigo HCG Djerriwarrh HS, Bacchus Marsh Barwon Health, Geelong Hume Alpine Health, Myrtleford Alpine Health, Bright Benalla Hospital Alpine Health, Mt Beauty Castlemaine Stawell District Seymour Hospital Mansfield Hospital Maryborough Hospital Kyneton District HS East Grampians Ararat Kilmore & District Hospital Western District HS Hamilton West Gippsland Warragul Bass Coast HS Wonthaggi South Gippsland, Foster Gippsland Bairnsdale Regional HS Central Gippsland HS, Sale Latrobe Regional Hospital, Traralgon Gippsland Southern HS, Leongatha Orbost Regional Health kilometres Original: 0102 Maternity rural hospitals.wor Regional boundaries based on Local Government Areas geographical areas classification ABS 2001 Produced by: Paula Morrissey, Metro Health & Aged Care, 6/5/3 Hospitals as at June 2002

45 Mildura Base Hospital Public Hospitals Maternity Services Metro & 49 Rural/Regional Robinvale Northern Hospital Royal Womens Hospital Sandringham Monash Health Clayton, Casey, Dandenong Mercy Hospital for Women Heidelberg, Werribee Eastern Health Box Hill, Angliss Peninsula Health Western Health West Wimmera Rainbow West Wimmera Nhill Portland & District Hospital Rural North West Warracknabeal Grampians Wimmera HCG Horsham Loddon Mallee Barwon South Western East Wimmera HS, St Arnaud Ballarat HS Kerang District Health SWH Camperdown Terang Colac Area Health SWH, Warrnambool Timboon Hospital Swan Hill District Hospital, Swan Hill Cohuna District Hospital Cobram Yarrawonga District HS Albury Wodonga Health Numurkah Echuca RH Northeast Health Wangaratta Kyabram & District Hospital Goulburn Valley Health, Shepparton Bendigo HCG Djerriwarrh HS, Bacchus Marsh Barwon Health, Geelong Hume Alpine Health, Myrtleford Alpine Health, Bright Benalla Hospital Alpine Health, Mt Beauty Castlemaine Stawell District Seymour Hospital Mansfield Hospital Maryborough Hospital Kyneton District HS East Grampians Ararat Kilmore & District Hospital Western District HS Hamilton West Gippsland Warragul Bass Coast HS Wonthaggi South Gippsland, Foster Gippsland Bairnsdale Regional HS Central Gippsland HS, Sale Latrobe Regional Hospital, Traralgon Gippsland Southern HS, Leongatha Orbost Regional Health kilometres Original: 0102 Maternity rural hospitals.wor Regional boundaries based on Local Government Areas geographical areas classification ABS 2001 Produced by: Paula Morrissey, Metro Health & Aged Care, 6/5/3 Hospitals as at June 2002

46 Which Provider? Webex Clickmeeting Redback Established history with the mental health professionals network which is similar to our network. Dialled into one of their webinars. Only ones that got back to me.

47 Redback Send out and manage registrations MNCN branding consistent Provide IT support before, during and after links open so you know who has received the instructions on how to dial in Assist services download browser Train the presenters and facilitators Provide Audio and visual downloads (60 days post event) which is a useful data source

48 Target audience GP/Obstetricians Obstetricians Anaesthetists Midwives Safety and Quality Registered Nurses caring for maternity patients

49 Challenges Hi Lisa, I m interested in this webinar, though I have no idea what one is or how they work. Guidance would be appreciated Confirmation went through to health services junk/spam inbox due to firewalls reading the confirmation as spam/marketing. Redback would then notify me which confirmation s were yet to be opened so I would contact health service directly Needed to ensure Google Chrome, Firefox or Internet explorer 10. This was quite complicated for many clinicians and the DoH. Laptop #11now has latest version of Firefox with camera for webinar use

50 The event Realised 5 minutes prior that you had to choose for participants to hear webinar through computer or phone not both. This caused significant confusion in the sector and was more expensive than direct computer dial in Background wording was reversed on screen Redback helped us change this Presenter had glasses on - the light was reflecting this and you initially couldn t see his eyes Lights automatically go out at 6.30 pm and cleaner vacuuming!

51 Quick statistics Smaller audience for the live webinar (60 ) Larger audience for post event downloads ( 200 = cost effective) Designed for rural/regional but found metro dialling in as well 24% previously used webinars 85% liked the timing of the event 93% had no difficulties accessing the webinar 100% would dial in again

52 Written comments I thought it was a brilliant use of resources. It allowed a mass audience, was probably very financially beneficial if not booking a venue and, you could still observe the speaker and read the slides and participate if you felt the urge to do so. Thank you I thoroughly enjoyed the conference room.

53 Useful presentation and enables those of us in centres remote from Melbourne to participate in education sessions utilising sound evidence and presented by expert practitioners. That was fantastic. The quality of the link, and interactive nature of the event was first class. Thank you so much to all involved

54 Costs Audio - Operator Connection Fee $ 5.00 Digital Audio Recording $ Long Distance $ Operator DIAL OUT Rate $ Teleconferencing $ Webinar - Managed Event $ 1, Webinar - Managed Event: Additional Participants $ $ 2, GST 10% $ Invoice Total AUD $ 2, $

55 Costs Audio - Operator Connection Fee $ 5.00 Digital Audio Recording $ Long Distance $ Operator DIAL OUT Rate $ Teleconferencing $ Webinar - Managed Event $ 1, Webinar - Managed Event: Additional Participants $ $ 2, GST 10% $ Invoice Total AUD $ 2, $ $ 1,747 if sound via the computer

56 Costs Audio - Operator Connection Fee $ 5.00 Digital Audio Recording $ Long Distance $ Operator DIAL OUT Rate $ Teleconferencing $ Webinar - Managed Event $ 1, Webinar - Managed Event: Additional Participants $ $ 2, GST 10% $ Invoice Total AUD $ 2, $ $ 747 if sound via the computer and event not managed by Redback facilitator