FORUM FOR THE FUTURE ) (plus 3550 London Weighting Allowance)
|
|
- Duane Mosley
- 8 years ago
- Views:
Transcription
1 FORUM FOR THE FUTURE Current Holder Job Title: Name of Organisation: Location: Responsible to: Salary: Working Hours: Contract: Special Conditions: Holiday: Equal Opportunities: Vacant IT Support Officer Forum for the Future (registered charity no ) London Office IT & Administration Manager (plus 3550 London Weighting Allowance) Currently 37.5 hours per week. The pattern of hours may vary according to operational needs Personal circumstances must allow the successful candidate to work outside normal office hours and at other locations if necessary to carry out essential work This is a permanent contract with one month notice on either side. This role will involve occasional travel within the UK. In a position of this nature occasionally some work may be required at evenings or weekends. No enhanced or overtime payments will be made for this. Time off in lieu can be arranged with the IT and Admin Manager subject to Forum s Flexible Working policy 25 days per annum pro rata plus statutory holidays. There is no carry over entitlement. The Forum strives to be an equal opportunities employer and commitment to this process will be expected. Date Written: December 2013 The Forum has a no smoking policy. Full details of Conditions of Employment are set out in the Forum Employment Contract, the main features of which are standard to all staff.
2 A. JOB SUMMARY: With the Forum IT Team providing Forum-wide IT support for software and hardware for system users. The IT Support Officer will act as first line support for all software and hardware calls backed up by the IT and Administration Manager and Intranet and Database Officer. B ORGANISATION CHART Sally Uren CEO Rebekah Deboo PA to CEO Ros Parker Director of Finance and Operations Ann Leahy Group Accountant John Bishop IT and Admin Manager Helen Saunders Human Resources and Knowledge Manager Reepa Akhter Finance and HR Assistant VACANT IT Support Officer Julian Glaser Database and Intranet Officer Sophie Kennedy Resources Assistant C RESPONSIBILITIES Action Maintain user Laptops, PCs and other kit to agreed hardware and software configuration including day-to-day responsibility for: Laptop builds and testing Ghosting User setup and decommissioning Periodic software upgrade programmes Smart phones & IPLDK phone network Provide a user help-desk and troubleshooting service including: Immediate in-house response including support for international staff and other remote workers as appropriate. Delegating calls to other IT team members Logging calls with external support company as appropriate Monitoring outstanding unresolved calls Troubleshooting technical problems and issues with Forum websites and intranet. Result Equipment and profiles for users joining Forum are ready for use on arrival. Equipment configurations are documented and optimised for performance Equipment is updated with latest configuration changes. Equipment, data and profiles of users leaving Forum are checked-in, archived, deactivated or transferred as appropriate. Problems are resolved quickly and user downtime is minimized. Staff are kept informed about progress of essential updates and other IT related issues that might affect their work IT and Administration Manager is kept up to date on call status. Intranet and Website uptime is maintained and Comms Team and Forum IT & Administration Manager kept
3 Logging calls with website developer Maintain hardware inventory including: Registering and logging new kit Monitoring and storing bookable kit Monitoring hardware warranty periods Registering kit with members of staff and informing them of their responsibilities Support system security and performance with particular responsibility for: Daily backup procedures including telephone system and voic Monitoring and deploying antivirus updates Monitoring server drive space and performance up to date on website support related issues. Equipment register is fully up to date and equipment easily identified in case of theft. Staff are briefed on their responsibilities for their kit The network is kept secure against viruses, hackers, data loss and other threats. The network runs efficiently and network resources are used effectively. Assist the IT and Administration Manager in analysing performance issues and developing and implementing upgrades to the network. Take responsibility for specific upgrade projects. Provide on the job training to new users on the use of network, , Salesforce, MS-Project, Video Conferencing and use of spare laptops Ensure instruction manuals and briefings for office software and hardware are available on Forum s main server Provide backup support to other IT and Admin team members including: Intranet & Web updates Microsoft Project Microsoft Sharepoint Daily office admin support Other cover for absences Cross-train with other IT team members. Create and maintain good technical documentation Staff have a good understanding of their hardware and software applications, can use them effectively and are enabled to become self-supporting where possible. Documentation is up to date and stored in the appropriate location. Effective and comprehensive IT (and admin) support is available to staff Team workloads are spread evenly. Team skills are developed and team members are able to cover for each other effectively. Provide emergency call support on a rotational basis Attend team and all-staff and Awaydays (some of which involve overnight stays) Forum-wide knowledge and values are built and shared.
4 D PERSON SPECIFICATION Essential Demonstrable relevant experience in computing or information management A sound knowledge of Microsoft operating systems and Microsoft Office 2010 Good knowledge of Microsoft Outlook A sound understanding of network and computer security. Experience of configuring handheld devices, smart phones Strong problem-solving skills; ability to research and assess new equipment, troubleshoot and identify solutions Ability to juggle urgent support calls and longer-term projects Ability to work on own as well as part of a team Demonstrate a thorough and methodical approach to work Proactive self-starter with demonstrable enthusiasm Service driven, with an understanding of staff requirements and orientation towards service of others. Desirable A working knowledge of Microsoft Back Office including Exchange 2010 Experience with Share Point, Microsoft Project, Salesforce An interest in the sustainable development and environmental agenda A list of essential software in use can be found in the appendix attached. JOB DESCRIPTION AGREEMENT Date: Job Holder's Signature Manager's Signature Date:
5 Appendix 1 Software Client Client software is configured for HP Probook 5320m and 5330m (i5) Microsoft Windows 7 Enterprise (64 and 32 bit) Microsoft Office Professional Plus 2010 and OWA Microsoft Project Professional 2010 Microsoft Forefront UAG Cisco VPN McAfee Virus Scan Enterprise 8.8 Norton Ghost 15 Server Two VMware hosts in London and one VMWare host in Cheltenham with a storage area network hosting 23 virtual servers. Microsoft Windows 2008 Server Enterprise R2 Microsoft Exchange Server 2010 Enterprise with Blackberry BES McAfee EPO Symantec Backup Exec 2010 Microsoft Share Point 2010 Microsoft Project Server 2010 Microsoft SQL Server 2010 Microsoft DFS (Distributed File System) Microsoft DPM 2010 Cloud Salesforce CRM Messagelabs mail and web scanning Blue Jeans video conferencing bridge
61 Westminster Bridge Road, London, SE1 7HT Post holder may be required to work at other locations.
Job description Job Title: Location: Network Services Engineer 61 Westminster Bridge Road, London, SE1 7HT Post holder may be required to work at other locations. Grade: APT&C 34-37 Staff will normally
More informationLHRIC Network Support - Additional Service Features
LHRIC Network Support - Additional Service Features It is important to note that costs associated with LHRIC Network Support service not only cover an on-site support engineer but also include a number
More informationDimension Data China/Hong Kong Limited
China/Hong Kong Limited I. Service Category (A) Productivity Apps Table 1a: Productivity Apps s (Service items passing all General, Description A00003 Hosted SharePoint Service Document and Content Management
More informationDimension Data China/Hong Kong Limited
I. Service Category (A) Productivity Apps Table 1a: Productivity Apps s (Service items passing all General, Security and Technical Requirements) Description Subscription Fee A00003 Dimension Data Hosted
More informationSagari Ltd. Service Catalogue and Service Level Agreement For Outsource IT Services
Sagari Ltd Service Catalogue and Service Level Agreement For Outsource IT Services Managed Services Service Level Agreement 1 Introduction This Service Catalogue and Service Level Agreement (SLA) constitutes
More informationCitizen Machinery UK Ltd
JOB TITLE IT Support Engineer REPORTING TO European Business Systems Manager JOB PURPOSE Citizen Machinery UK Ltd is the Western Europe sales and support hub for the market leading ranges of Cincom sliding
More informationWebfusion Hosted Exchange 2010
Webfusion Hosted Exchange 2010 Webfuson Hosted Exchange is Microsoft s best in class email platform delivered as a cloud based solution. It provides business-class email direct from the internet, giving
More informationCambridge Judge Business School Further particulars
Cambridge Judge Business School Further particulars JOB TITLE: REPORTS TO: JUNIOR SYSTEMS ADMINISTRATOR IT MANAGER Background Cambridge Judge Business School (CJBS) has grown significantly in recent years,
More informationDesigning, Deploying and Managing a Network Solution for Small- and Medium-sized Businesses Course No. MS2395 3 Days
COURSE OVERVIEW The goal of this three-day course is to provide students with the skills and knowledge necessary to select, deploy, and manage a Microsoft networking solution for small and medium-sized
More informationSenior Manager Information Technology (India) Duration of job
Role Profile Job Title Senior Manager Information Technology (India) Directorate or Region South Asia Department/Country Business Support Services, India Location of post Gurgaon Pay Band 6 / Grade G Reports
More informationMaestro Managed Services from Silicon allows organisations large and small to forget about internal IT systems management and support and instead
Maestro Managed from allows organisations large and small to forget about internal IT systems management and support and instead focus on key business activities. Reduce IT expenses and improve productivity
More informationIVAN WINDON - CCENT NETWORK / SYSTEMS ADMINISTRATOR AREAS OF EXPERTISE:
IVAN WINDON - CCENT 5295 S Netherland Way, Centennial, CO 80015 720.258.6311 c https://www.l3pdu.com ivan.windon@l3pdu.com NETWORK / SYSTEMS ADMINISTRATOR Solutions-focused IT professional driven to advance
More information24,315 26,437 (incl. LWA) per annum
Morley College Job Description Job Title: Department: Desktop Support Analyst IT & Technical Resources Grade: APT&C Spine Point 24 27 Salary: Hours of work: 24,315 26,437 (incl. LWA) per annum 36 per week
More information3 rd Line Infrastructure Engineer. Applicant Information Pack
3 rd Line Infrastructure Engineer Applicant Information Pack Contents Page 3 Page 4 Page 5 Page 8 Introduction Job Description Personal Specification Terms and Conditions of Employment Introduction Thank
More informationRemote IT Support. What is RITS?
Remote IT Support Many businesses, charities and other organisations rely heavily on their computer systems. We are committed to providing you with a fast response to problems as they occur, and working
More informationFORUM FOR THE FUTURE. Production and Marketing Manager. 1040519) 19-23 Ironmonger Row, London EC1V 3QN
FORUM FOR THE FUTURE Current Job Holder: Job Title: Name of Organisation: Location: Responsible to: Responsible for: Salary: Working Hours: Contract: Holiday: Equal Opportunities: Date Written: Dec 2013
More informationManaged IT Services. Eliminating technology pains in small businesses
Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent
More information1.1 In consultation with management, to identify against business objectives, issues of self-development and training.
London Fire Brigade is run by the London Fire and Emergency Planning Authority Fire Our vision To be a world class fire and rescue service for London, Londoners and visitors. Job Description JOB TITLE
More informationIs your business still wasting time and money on PCs and Servers?
Hosted Managed Desktop Cloud Computing Is your business still wasting time and money on PCs and Servers? Our service is a cheaper and simpler alternative to owning and managing your own business IT network.
More informationManaged Service Plans
Managed Service Plans www.linkedtech.com 989.837.3060 989.832.2802 fax Managed Information Technology Services System downtime, viruses, spy ware, losses of productivity Are the computer systems you rely
More informationJob Description Information Services Coordinator
Job Description Position Title: Information Services Coordinator Department: Reports To: Technology & Infrastructure Manager Purpose The Information Services Coordinators role is to ensure the stability,
More informationManaged IT Services. Eliminating technology pains in small businesses
Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent
More informationAccenture Company Limited
I. Service Category (A) Productivity Apps Table 1a: Productivity Apps s (Service items passing all General, Security and Technical Requirements) Description A00001 Office 365-E1 o SharePoint Online Plan
More informationLocal email server VS Cloud email service A real scenario
Local email server VS Cloud email service A real scenario Contents 1. Introduction... 3 2. In- house email solution design... 3 3. Problem... 5 4. New infrastructure... 5 a. Time of completion... 6 b.
More informationUpdating Your Skills from Microsoft Exchange Server 2003 or Exchange Server 2007 to Exchange Server 2010 SP1
Course 10165A: Updating Your Skills from Microsoft Exchange Server 2003 or Exchange Server 2007 to Exchange Server 2010 SP1 OVERVIEW About this Course There are two main reasons for the course. Firstly,
More informationService Desk Manager. Applicant Information Pack
Service Desk Manager Applicant Information Pack Introduction Thank you for your interest in the above role. This document does not form part of the terms and conditions, but aims to give you more information
More informationA 123Together.com White Paper. Microsoft Exchange Server: To Outsource Or Not To Outsource The affordable way to bring Exchange to your company.
Microsoft Exchange Server: To Outsource Or Not To Outsource The affordable way to bring Exchange to your company. Table of Contents Introduc on... 3 Microso Exchange Server Delivers Value Your Company
More informationOptions for putting your contact database into the clouds. www.actforweb.co.uk
Options for putting your contact database into the clouds www.actforweb.co.uk What is the problem we are solving? As you add and upgrade software you need to upgrade and replace the computers they run
More informationCloud Engage Programme
Cloud Engage Programme What is the cloud? The cloud is a term used to describe the delivery of web based computing and storage capacity as a service to a community of end users. In the case of Office 365,
More informationNEC Hong Kong Ltd. I. Service Category (A) Productivity Apps
I. Service Category (A) Productivity Apps Table 1a: Productivity Apps s (Service items passing all General, Security and Technical Requirements) Description A00001 Office 365-E1 o SharePoint Online Plan
More informationBusiness process efficiency is improved with task management, alerts, notifications and automated process workflows.
UNCLASSIFIED 23/02/2015 v3.3 Cobweb Hosted SharePoint 3.0 Service Description Cobweb Hosted SharePoint is a web-based document collaboration tool that helps you maximise productivity in a truly flexible,
More informationTechnical Writing - A Guide to IT Support Contract
Terms & Conditions for ADM s IT Support Customers (Standard, Standard Plus, Premium, Premium Plus) ADM Computing (the 'Company'), Chaucer Road, Canterbury, Kent, CT1 1HH 1. (1) Applicable to IT Support
More informationMoving to the Cloud: A Practical Guide Community IT
Moving to the Cloud: A Practical Guide Community IT rev 2014 About Community IT Community IT Innovators partners with nonprofits to help them solve their strategic & day-to-day IT challenges. Strategic
More informationHosted Exchange Services Email
Email Hosted Exchange Email 1 2 Hosted Exchange Services 2 Hosted Exchange Email Where security, availability and professional image all meet together. There are few business decisions that can be as quick
More informationSystems Engineer (Storage) Information Services (IS)
Systems Engineer (Storage) Information Services (IS) Reporting to: Data Centre Operations Team Leader Salary: 28,695-37,394 per annum (pro rata) depending on skills and experience. Salary progression beyond
More informationBIZCOM SERVICE. http://www.toptechinfo.com. For effective business communications. By TopTech Informatics http://www.ttiservice.
BIZCOM SERVICE For effective business communications By TopTech Informatics http://www.toptechinfo.com Topics 1. Introduction & BIZCom Concept 2. Offer Menu 3. Plan / Schemes 4. Pricing 5. Integration
More informationInformation and Communication Technology (ICT) Corporate Services Head of ICT 40,338-45,656 a year
JOB DESCRIPTION Job Title Department Division Reports to Salary Range ICT Digital Asset Management System (DAMS) Manager Information and Communication Technology (ICT) Corporate Services Head of ICT 40,338-45,656
More informationInsightCloud. www.insightcloud.com. Hosted Desktop Service. What is InsightCloud? What is SaaS? What are the benefits of SaaS?
What is InsightCloud? InsightCloud is a web portal enabling Insight customers to purchase and provision a wide range of Cloud services in a straightforward and convenient manner. What is SaaS? Software
More informationHow To Understand Your Potential Customer Opportunity Profile (Cop) From A Profit Share To A Profit Profit (For A Profit)
IT Services Qualifying & COP Form Training April 2011 1 Agenda Purpose for the COP Form & How it Should Be Used Customer Opportunity Profile (COP) Form Identifying Virtualization Opportunities Identifying
More informationContents. Introduction. What is the Cloud? How does it work? Types of Cloud Service. Cloud Service Providers. Summary
Contents Introduction What is the Cloud? How does it work? Types of Cloud Service Cloud Service Providers Summary Introduction The CLOUD! It seems to be everywhere these days; you can t get away from it!
More informationCourse Description. Course Outline. Duration: 5 days Course Price: $2,975. Software Assurance Eligible. About this Course
10165 - Updating Your Skills from Microsoft Exchange Server 2003 or Exchange Server 2007 to Exchange Server 2010 SP1 Duration: 5 days Course Price: $2,975 Software Assurance Eligible Course Description
More informationGolden Jubilee National Hospital NHS National Waiting Times Centre
Golden Jubilee National Hospital NHS National Waiting Times Centre Chief Executive Jill Young Agamemnon Street Clydebank G81 4DY Scotland Telephone 0141 951 5000 Fax 0141 951 5500 Recruitment line: 0800
More informationOutlook Mobile from Vodafone
Outlook Mobile from Vodafone Get the most from mobile email Outlook Mobile from Vodafone Cost-effective enterprise email on your smartphones. 3 Outlook Mobile from Vodafone 4 Features and benefits 6 A
More informationProactive. Professional. IT Support and Remote Network Monitoring.
Proactive. Professional. IT Support and Remote Network Monitoring. Watching Your Greatest Asset with the Latest Technology. Focus on your Business. We ll focus on your IT. Recent business trends coupled
More informationManaged IT Services. Eliminating technology pains in small businesses
Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent
More informationVilliers High School ICT Department Job Description
Villiers High School ICT Department Job Description Position Title: Responsible To: Salary: IT Manager Head of ICT (Curriculum) TBC General Function The IT Manager is responsible for ensuring the school
More informationGENERIC JOB DESCRIPTION - SCHOOLS
GENERIC JOB DESCRIPTION - SCHOOLS Job information as shown on organisation chart Job Title: Senior IT Technician Organisational information: Responsible to: Data Manager Post No: GEN75 Grade: HC6 Dimensions:
More informationAmendment No. 2. # J03B3400011 MPA Help Desk Support Management. 2) The following language in section 2.11 of the TORFP shall be deleted:
Amendment No. 2 # J03B3400011 MPA Help Desk Support Management I. Deadline 1) The deadline for submission of proposals has been extended to October 21, 2013 at 2:00 P.M. Eastern Time. II. Amendment to
More informationCubic Live Services. Cubic Live s Strengths. Messaging Solutions & Services. Collaboration Solution & Services
Cubic Live Services Messaging Solutions & Services Hosted / In-house of Exchange 2010 Hosted / In-house of Cube Mail / Zimbra Email Hosted / In-house of Cube MailBank Mail Archiving Solution Hosted / In-house
More informationMSP Service Matrix. Servers
Servers MSP Service Matrix Microsoft Windows O/S Patching - Patches automatically updated on a regular basis to the customer's servers and desktops. MS Baseline Analyzer and MS WSUS Server used Server
More informationBanking Corporation Provides Unified Communications with Cloud-Based Services
Microsoft Office 365 Customer Solution Case Study Banking Corporation Provides Unified Communications with Cloud-Based Services Overview Country or Region: United States Industry: Financial Customer Profile
More informationSPECIFIC RESPONSIBILITIES:
Job Description POST: RESPONSIBLE TO: Senior 3rd Line Server and Systems Engineer Senior Engineering Team Leader SALARY: 39,069-42,672 (SCP 41-45, Inner London Scale) per annum + Expenses + Local Government
More informationI.T. Assurance. Letting you do what you do best... run your business. www.sironasolutions.com 0161 850 1000
Letting you do what you do best... run your business www.sironasolutions.com 06 850 000 For years, IT companies and their clients have been working against each other. Something breaks, the IT company
More informationData Sheet: Archiving Altiris Server Management Suite 7.0 from Symantec Essential server management: Discover, provision, manage, and monitor
Essential server management: Discover, provision, manage, and monitor Overview Complexity with physical and virtual machine proliferation increases the challenges involved in managing servers. Server administrators
More informations Software as a Service (SaaS) offering: T-Suite Making your hard costs soft
s Software as a Service (SaaS) offering: T-Suite Making your hard costs soft T-Suite and Telstra T-Suite means you can: Rapidly deploy business applications when and where you need them Reduce capital
More informationPresented By: Daniel Chetty d.chetty@ninesharp.co.uk 01628 771 811
Candidate Name: Raymond - 145175 Job Applied For: Availability: Key Skills: 1 st /2 nd Line Support Interview: Immediate Start: immediate An experienced IT professional with a proven track record of supporting
More informationService Level Agreement and Management By: Harris Kern s Enterprise Computing Institute
Service Level Agreement and Management By: Harris Kern s Enterprise Computing Institute Service Level Management Service Level Management deals with how user service requirements are understood and managed.
More informationJob Description. The applicant will require the ability to learn key processes and gain an understanding of IT systems and how to support them.
Job Description Job Title Service Desk Function IT Services IT Service Desk Reporting to IT Service Desk Manager Direct Reports None Working Hours Standard 35 hours per week Normally working Mon Fri, this
More informationJob description and person specification
Job Title: Salary: Location: Reports to: Facilities and Office Manager 31,000 (Pro rata) Marshall Street Centre Manager Background: Central London Samaritans is the biggest of Samaritans 201 branches.
More informationProfessional Customer Services
Professional Customer Services www.pcs-egypt.com Public Cloud Services S.A.E. We facilitate the complicated Your IT, Our Concern Public Cloud Services S.A.E. PCS 2014 - Page 1 PCS s Vision Our vision is
More informationMFX SYSTEMS. IT Support Services. MFX Systems is our IT and technology division. MTS is a professional, leading-edge IT company that provides:-
MFX SYSTEMS MFX Systems is our IT and technology division. MTS is a professional, leading-edge IT company that provides:- Support solutions including a helpdesk and support team. IP telephone systems New
More informationBryan Von Axelson Partner Solutions Advisor Microsoft Corporation
Bryan Von Axelson Partner Solutions Advisor Microsoft Corporation MARKET TRANSITIONS INTERNET Mid 90s Browsers, Email, ecommerce, Hosting, Wi-Fi, Web 2.0 CLOUD 2000s &Future Cloud Computing, Social Networks
More informationInformation Pack. Network Administrator. Thank you for your interest in applying for the position Network Administrator with the City of Ballarat.
Information Pack Network Administrator Thank you for your interest in applying for the position Network Administrator with the City of Ballarat. Please find enclosed an information package for the position.
More informationBT Versatility Managed Office
BT Versatility Managed Office IT and Telephony Package for small business IT communications support Bringing it all together Whatever your business, whatever your needs, BT Business can make your ICT infrastructure
More informationComplete Managed Services. Proposal for managed services for the City of Tontitown
Complete Managed Services Proposal for managed services for the City of Tontitown Complete Managed Services Components Windows Server 2008, Windows Server 2012 1. Proactive Maintenance of Server(s) Proactive
More informationGeneral company overview. 1. Overview of services offered. 2. Introduction to Likin ITs SLA structure. 3. Software Support overview.
CompanyBrochure2010 Likin Content About General company overview. 1 Likin Services Overview of services offered. 2 Likin SLAs Introduction to Likin ITs SLA structure. 3 Likin Software Software Support
More informationManaged IT Secure Infrastructure Flexible Offerings Peace of Mind
Managed IT Secure Infrastructure Flexible Offerings Peace of Mind Your Place or Ours Why Trust Your Network to SymQuest? SymQuest is an industry leader with a national reputation for service excellence
More informationHELP DESK SUPERVISOR
HELP DESK SUPERVISOR Occupational Code: 1551 Salary Range: 28A Status: Classified FLSA: Exempt Established: 7/04 Revised: 11/05 2/06 4/06 NATURE OF WORK: Technical specialized work responsible for supervising
More informationManaged IT Services. Eliminating technology pains in small businesses
Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent
More informationSenior Systems Engineer Information Services (IS)
Senior Systems Engineer Information Services (IS) Reporting to: Infrastructure Support Group Leader Salary: 37,394-45,954 per annum (pro rata) depending on skills and experience. Salary progression beyond
More informationGuardian365. Managed IT Support Services Suite
Guardian365 Managed IT Support Services Suite What will you get from us? Award Winning Team Deloitte Best Managed Company in 2015. Ranked in the Top 3 globally for Best Managed Service Desk by the Service
More information[Type text] SERVICE CATALOGUE
[Type text] SERVICE CATALOGUE IT Services 1 IT Support and Management Services SERVICE AREA: SERVICE DESK Users can contact the Service Desk via the phone or an online web form for all their ICT service
More informationService Credits - The Customers challenge
Helpdesk Services Service Credits - The Customers challenge Customers need to provide support to their end users with IT Issues Many organisations are facing budget challenges, private and public sector
More informationHELPDESK & SERVER MONITORING. Helpdesk HOURS OF COVER KEY FEATURES
HELPDESK & SERVER MONITORING Organisations are under pressure to implement efficient, reliable and cost effective helpdesk And server monitoring service solutions. Our Helpdesk & Server Monitoring services
More informationPavelComm s Pro-Tech Lite Fact Sheet
PavelComm s Fact Sheet PavelComm s Fact Sheet - IT for Small Companies with Big Business Needs Owners, Executives and Managers should be investing in and integrating technology to increase the productivity
More informationAllianceIT Managed Services
AllianceIT Managed Services confidence predictability productivity focus Uncertainty is a business killer. To be successful, companies have to know that their critical IT systems will be available on demand
More informationAre You in Control? MaaS360 Control Service. Services > Overview MaaS360 Control Overview
Services > Overview MaaS360 Control Overview Control Over Endpoints Ensure that patches and security software on laptops and distributed PCs are always up to date. Restart applications automatically. Block
More informationService Level Documentation April, 2015
Service Level Documentation April, 2015 Purpose of the Service Level Document The purpose of this Service Level Document is to outline the relationship and responsibilities between Information Technology
More informationManaged IT Services. Eliminating technology pains in small businesses
Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent
More informationwww.alliancetechnologies.net
Corporate Headquarters 400 Locust Street Suite 840 Des Moines, Iowa 50309 Phone: 515-245-7777 Cedar Rapids Office 5925 Council Street NE Suite 180 Cedar Rapids, Iowa 52402 Phone: 888-387-5670 x7717 Alliance
More informationRequired Software Product List
Symantec ($3.2 million, 35% weight) AdVantage AdvisorMail AntiVirus (Endpoint Protection) AntiVirus Enterprise Edition App Center Application HA Asset Management Suite Backup Exec Certificate Intelligence
More informationIT Services. We re the IT in OrganIsaTion. Large Organisations
IT Services. We re the IT in OrganIsaTion Large Organisations IT for Large Organisations. As the world of business technology has changed, so have we. From designing, building and optimising tailored
More informationGoucher College Help Desk Service Level Agreement
Goucher College Help Desk Service Level Agreement Information Technology Help Desk The Help Desk is the single point of contact for all computer, telephone, voice mail, cable television questions, problems,
More informationResponsible for: To provide 1 st and 2 nd line support to users of the College ICT facilities and assist with software and hardware installation.
JOB DESCRIPTION Job Details Post: ICT Helpdesk Technician Grade: Pay Scale Range Point 12-17 Responsible to: Responsible for: Key Purpose: ICT Services Manager None To provide 1 st and 2 nd line support
More informationMicrosoft Windows Intune: Cloud-based solution
Microsoft Windows Intune: Cloud-based solution So what exactly is Windows Intune? Windows Intune simplifies and helps businesses manage and secure PCs using Windows cloud services and Windows 7. Windows
More informationIntroduction to Installing and Managing Microsoft Exchange Server 2007
COMPUTER TRAINING The key to a better future EXCHANGE Course No. 5047 3 Days Target Audience: This course provides students who are new to Exchange Server with the knowledge and skills to configure and
More informationManaged IT Services. Eliminating technology pains for small businesses
Eliminating technology pains for small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent
More informationFinally It All Makes Sense An online solution that fits your small business 365 days a year
Microsoft Office 365 for Mid-Sized & Enterprise Businesses START Saving Finally It All Makes Sense An online solution that fits your small business 365 days a year Microsoft Office 365 delivers the power
More informationSolutions Provider. The Service Desk. Not Included:
END USER SERVICE DESK LEVEL 1 & 2 CSI s Service Desk provides telephone and e-ticket support. Our cost efficient solution enables support personnel to access client systems providing instant support just
More informationDigital Communications Executive 1 year fixed term contract. Applicant Information Pack
Digital Communications Executive 1 year fixed term contract Applicant Information Pack Contents Page 3 Page 4 Page 6 Page 8 Introduction Job Description Personal Specification Terms and Conditions of Employment
More informationPOSITION DESCRIPTION
Organisation Division St. John s Regional College St. John s Regional College, established in 1958, is a catholic college providing secondary education to boys and girls in the parishes located in the
More informationData Sheet: Server Management Altiris Server Management Suite 7.0 Essential server management: Discover, provision, manage, and monitor
Essential server management: Discover, provision, manage, and monitor Overview Complexity with physical and virtual machine proliferation increases the challenges involved in managing servers. Server administrators
More informationMICROSOFT DYNAMICS CRM SERVICES & SOLUTIONS
You may be getting started and looking for a new system, have outgrown your existing software or feel your current implementation or support service could be improved. Whatever stage you are at in considering
More informationMigrating from Legacy to New Business Solutions
Migrating from Legacy to New Business Solutions Thank you for your loyalty and for choosing the Newest Technology from Bitdefender. As we understand that this is an important step for your business, this
More informationMicrosoft Office 365 from Vodafone. Do business virtually anywhere
Do business virtually anywhere Now there s an easy way to do business virtually anywhere 2 Microsoft Office 365 from Vodafone is helping to empower people to work the way they want, on their terms, from
More informationn2grate Open Positions March 2015
n2grate Open Positions March 2015 Table of Contents 1. CMS Centers for Medicare & Medicaid Services Roles... 1 1.1 Role 012 Computer System Analysts II...1 1.1.1 Location: Dallas, Texas... 1 1.3 Role 013
More informationJOB TITLE: CURRENT CLASSIFICATION/GRID POSITION # IT Tech II AD Grid Level 5(g) #123 Network Support Technician
COUNTY OF GRANDE PRAIRIE JOB DESCRIPTION JOB TITLE: CURRENT CLASSIFICATION/GRID POSITION # IT Tech II AD Grid Level 5(g) #123 Network Support Technician NOC CODE: 2281 STANDARD HOURS: 35 hours/week (non-management)
More informationIntacore Managed IT Services
Intacore Managed IT Services Reduced downtime through Proactive Managed IT Services 2 SOLUTIONS TO SUIT BUSINESSES OF ALL SHAPES AND SIZES Intacore s managed IT services prides itself on building excellent
More informationSustainable Shipping Initiative Project Manager & Administrator
Sustainable Shipping Initiative The Sustainable Shipping Initiative (SSI) is an ambitious coalition of shipping leaders from around the world, which is taking practical steps to tackle some of the sector
More informationSYSTEMS ANALYST (INTEGRATION & DEVELOPMENT) BASED IN C2K CENTRE, BELFAST
Chief Executive Gavin Boyd SYSTEMS ANALYST (INTEGRATION & DEVELOPMENT) BASED IN C2K CENTRE, BELFAST (Required until 31 March 2016 with possible extension to a maximum of 12 months duration) Disclosure
More information