Management Information Systems and Information Systems Management

Transcription

1 Management Information Systems and Information Systems Management Miguel Mira da Silva

2 Miguel Mira da Silva Instituto Superior Técnico Professor of Information Systems Teaching, research, innovation, training INOV INESC Inovação Director IT Governance Inovation projects with companies Software factory in Leiria 2

3 Henry O Navegador Manager 3

4 Caravel 4

5 IT 5

6 ACM Computing Curricula 2005 Computer Science Computer Engineering Information Systems Information Technology Software Engineering 6

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9 ACM Curriculum Information Systems 9

10 Information Systems Core IS Technology IT Infrastructure (includes networking) Analysis, Modeling, and Design Management IS Enterprise Models BPM, ERP, CRM, etc. Emerging Technologies and Issues IS Management Project and Change Management Strategy and Policy IS Management Integrated Capstone Implications of Digitization 10

11 Management Information Systems, Laudon Organizations, Management, and the Networked Enterprise 1: Information Systems in Global Business Today 2: Global E-Business: How Businesses Use Information Systems 3: Information System, Organizations, and Strategy 4: Ethical and Social Issue in Information Systems Information Technology Infrastructure 5: IT Infrastructure and Emerging Technologies 6: Foundations of Business Intelligence: Databases and Information Management 7: Telecommunications, the Internet, and Wireless Technology 8: Securing Information Systems Key System Applications for the Digital Age 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 10: E-Commerce: Digital Markets, Digital Goods 11: Managing Knowledge and Collaboration 12: Enhancing Decision Making Building and Managing Systems 13: Building Information Systems 14: Managing Projects 15: Managing Global Systems 11

12 Framework de Laudon Business Solutions Management Business Challenges Organization Information Systems Technology 12

13 Run IT Like A Business CIO.com, Maio

14 Exemplo: Service Desk IT Crowd: truest moment ever! 14

15 GLOBAL COMPUTER SERVICES LANDSCAPE, 2003 Total market ( 292b, 7% CAGR ) Stack elements Services spectrum Consulting System integration Operations/outsourcing CAGR IT spend 2003, b Market share Market share >10% Business Process Services (BPS) Business process & solutions consulting Not in scope Business process outsourcing 4% 18 n/a 9% 73 25% Application Level Services (ALS) IT consulting Custom application development 3% 11 3% Packaged application support Application management IS outsourcing Packaged application integration 5% 20 7% 8% 29 10% 12% 10 3% Infrastructure Level Services (ILS) 3% 12 4% Infrastructure systems integration 5% 18 6% Hardware deployment and support 3% 28 10% Infrastructure services 9% 8 3% 7% 43 15% Network consulting and integration 7% Network and desktop outsourcing 13 5% 6% 15 5% IT training and education Source: IDC July 2003; Gartner January 2004 for BPO 4% 12 4% 15

16 Framework ITIL Um conjunto de boas práticas para facilitar a provisão de serviços de tecnologias de informação de alta qualidade 16

17 IT Service Example Mail Service Benefits Availability - 95% during support hours Operational - 24 hours 7 days a week Service Provided To <XXX> Charging Summary More Information 17

18 CHAOS Summary 2009 Standish Group This year's results show a marked decrease in project success rates 32% of all projects succeeding which are delivered on time, on budget, with required features and functions 44% were challenged which are late, over budget, and/or with less than the required features and functions 24% failed which are cancelled prior to completion or delivered and never used 18

19 Framework de Laudon Business Solutions Management Business Challenges Organization Information Systems Technology 19

20 B-17 20

21 Twelve O'Clock High 21

22 Twelve O'Clock High You're already dead 22

23 Joseph Schumpeter capitalist economic systems depend on the creativity of entrepreneurs 23