Instruction for GEC Hub Request submission

Transcription

1 Instruction for GEC Hub Request submission Table of Contents How to submit connection request to GEC Hub... 2 How to submit mailbox profile change request to GEC Hub... 3 How to submit inquiry request to GEC Hub... 4 How to report incident to GEC Hub... 5 Appendix A Ford Request Center Phone Numbers... 6 Appendix B Ford Registered VAN Service... 8 Originator: afei Page 1 of 8 Date Issued: 6/12/2012

2 How to submit connection request to GEC Hub Submit an EDI Connection Request form via the following URL: To complete the EDI Connection Request Form, Enter Supplier GSDB code (first four characters, or parent code), and click Submit. Select five-character GSDB code from New GSDB Code Request that you want to add to GEC Hub, then Submit. If you find the five-character GSDB code in Change existing Connection to the GEC Hub session, it means the supplier GSDB code has already been setup on GEC Hub. On New Connection Request page, enter the following information: EDI Contact Name EDI Contact Phone EDI Contact Current EDI Connection to Ford: NONE *New EDI Connection to Ford Translation Software: Other/None-Explain In Comments Platform: Other/None-Explain In Comments Addition Information/comments: Enter platform info if your selected Other/None-Explain In Comments above The submission will be acknowledged via back to the EDI analyst named on the form within 24 hours of submission. These requests are processed in sequential order. A Ford EDI Analyst will contact the Trading Partner within 1-8 days to begin the connectivity testing process. At this time the Trading Partner will be expected to begin the testing process. Originator: afei Page 2 of 8 Date Issued: 6/12/2012

3 How to submit mailbox profile change request to GEC Hub To make any change to GEC Hub existing mailbox, such as adding transactions, changing connection service, please submit GEC Hub Mailbox Profile Change Request via The form link is located in Related Links on left side of the page. Follow the instruction below to fill out the form. This request form will be sent the Ford Business Owner (Ford LL6+) for approval. Your request will NOT be completed until the business owner approves it. A confirmation will be sent to you when the request has been approved. Supplier and Mailbox Information: Mailbox(GSDB) Code: Ford 5 character GSDB code Detailed Description of the Request Company Name Supplier Contact Name Supplier Contact Phone Transaction Type/Version changes for this request: example, ANSI X version 4010 GEC Hub Environment: recommend to select Education and Production for testing Internal Business Owner Information: Ford business owner s CDSID/ must be Ford CDSID in Manager Role Requestor: enter requestor s contact information Originator: afei Page 3 of 8 Date Issued: 6/12/2012

4 How to submit inquiry request to GEC Hub Use the phone list to contact Global Service Desk, GSD, for the IT Hubs support. Get to the phone list via the following URL, or find contact in Appendix A in this guide. To use the URL above, you will need a Ford CDSID to login and access to Ford s network. Also, you can use request center tool to submit request directly, following the steps below: 1. Start a web browser. 2. Go to: 3. Select Module 'MyServices' (set as default) 4. Select Service 'Administrative' 5. Select Service 'User Administration and Customer Support' 6. Verify your "Requested For (Customer)" information. 7. Select the "ITSM Number" radio button. 8. Enter "962" in the "Application Search Criteria" text box. 9. Click on Search. 10. Select Application name "GECHub". 11. Select Impact (4) and Urgency (4) to generate as a Low priority request 12. Select Request Type 'Operational Deployment'. 13. Enter a short description: EDI Connection, Profile Change, or Requeue Request. 14. Enter the following required specific information in Detailed Instructions. Contact's Name Contact's phone number (with extension) Contact's Address (Verify the exact spelling with the user.) Supplier's company name Sender's 5 digit mailbox code / ID (the value in the GS02 element) Receiver's 5 digit mailbox code / ID (the value in the GS03 element) Date, Time, and Transaction Type (i.e. 856, 830, etc.) ISA Control number (the value in the ISA13 element) of the documents in question 15. Include the GEC Hub provided reference number if the customer has one. 16. Select "Submit Order". 17. Select "Continue". 18. Assign to APP OPS ITHUBS 101 (GEC Hub Support Team) Medium and low priority request would be submitted to the GEC Hub ITMS 962 application support team for next business day support. Originator: afei Page 4 of 8 Date Issued: 6/12/2012

5 How to report incident to GEC Hub Use the phone list to contact Global Service Desk, GSD, for the IT Hubs support. Get to the phone list via the following URL, or find contact in Appendix A in this guide. To use the URL above, you will need a Ford CDSID to login. Also, you can use request center tool to submit request directly, following the steps below: 1. Start a web browser. 2. Go to: 3. Select Module 'MyServices'(set as default) 4. Select Service 'Applications' 5. Select Service Broken Application 6. Verify your "Requested For (Customer)" information. 7. Select the "ITSM Number" radio button. 8. Enter "962" in the "Application Search Criteria" text box. 9. Click on Search. 10. Select Application name "GECHub". 11. Select Impact (4) and Urgency (4) to generate as a Low priority request 12. Select Issue Type. 13. Enter a short description of the incident 14. Enter the following required specific information in Detailed Instructions. Contact's Name Contact's phone number (with extension) Contact's Address (Verify the exact spelling with the user.) Supplier's company name Sender's 5 digit mailbox code / ID (the value in the GS02 element) Receiver's 5 digit mailbox code / ID (the value in the GS03 element) Date, Time, and Transaction Type (i.e. 856, 830, etc.) ISA Control number (the value in the ISA13 element) 15. Select "Submit Order". The request would create an INCIDENT and assign to APP OPS ITHUBS 101 (GEC Hub Support Team) For GEC Hub incident management, please visit GEC Hub Website Support page: Originator: afei Page 5 of 8 Date Issued: 6/12/2012

6 Appendix A Ford Request Center Phone Numbers Ford Request Center Support Center Phone Numbers North America Support Center: Internally Dialed: Externally Dialed: or Ford Credit North America Support Center: Internally Dialed: Externally Dialed: Ford Credit of Europe Support Center: Internally Dialed: Externally Dialed: +44 (0) Ford of Australia Support Center: Internally Dialed: 8686 Externally Dialed: UK Support Center: Internally Dialed: Externally Dialed: +44 (0) UK Unix Helpdesk: Internally Dialed: Externally Dialed: German Support Center: Internally Dialed: Externally Dialed: +49 (0) Brazil Support Center: Internally Dialed: 8400 Externally Dialed: Argentina Support Center: Internally Dialed: 9898 Externally Dialed: Originator: afei Page 6 of 8 Date Issued: 6/12/2012

7 Chile Support Center: Internally Dialed: 5860 Externally Dialed: Colombia Support Center: Externally Dialed: Mexico Support Center: Internally Dialed: 6096 Externally Dialed: Venezuela Support Center: Internally Dialed: 6123 Externally Dialed: Ford Financial Asia/Pacific Support Center: Internally Dialed: 8787 (Australia Only) Externally Dialed: Ford New Zealand Support Center: Internally Dialed: 8031 Externally Dialed: NB: there is no externally dialed number for FNZ China-Beijing : Internally Dialed: Externally Dialed: China-Nanjing : Internally Dialed: Externally Dialed: China-Shanghai : Internally Dialed: Externally Dialed: Originator: afei Page 7 of 8 Date Issued: 6/12/2012

8 Appendix B Ford Registered VAN Service Value Added Network (VAN) Connection to Ford Covisint - EasyLink - EDS*Elit - Global exchange Services - iconnect - Inovis - Kleinschmidt - Sterling - Originator: afei Page 8 of 8 Date Issued: 6/12/2012