Facts and Figures. Siemens Enterprise Communications. Communication for the open minded. Siemens Enterprise Communications

Transcription

1 1 Facts and Figures Siemens Enterprise Communications Communication for the open minded Siemens Enterprise Communications

2 2 3 Content: Direction Direction 3 Profile 4 Market Leadership 6 Stats 8 Proposition 10 Portfolio 12 Customer Quotes 14 Partners 16 Analysts 17 Responsibility 18 Efficient Green 19 History 20 Future 22 If recent history has taught us anything, it is the degree to which the world is now inter-connected. Corporations, governments, entire economies now operate as part of intricate cause and effect relationships whether they know it or not. Prosperity and security depend more than ever on understanding the impact of communication and the ability to respond intelligently to changing conditions. And at a time when it s difficult to confidently commit to a direction we re clear about the principles that will best support our customers as they reset their plans for the future: n Open, standards-based architectures that support inter-working between partner organizations and ease changes in corporate structure n Software-based unified communications and collaboration solutions that simplify integration into business process and provide extreme scalability n Intelligent deployment approaches like cloud-based and managed services which provide for flexible rollout and agile, simplified operations In our 160 year history, we have supported our customers through many challenges and opportunities, each unique and requiring the right technology to be matched with care and precision to the situation. For today s enterprises, we have established the principles that give our customers the confidence to move forward with clarity and certainty. We are proud to continue our heritage as a trusted partner of choice and hold the leading position as the world s largest telecommunications-centric managed services provider. Please read more about the profile of our business, and what keeps us at the front of the field of enterprise communications. Hamid Akhavan CEO, Siemens Enterprise Communications

3 4 5 Profile Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications solutions that use open, standards-based architectures to unify communications and business applications for a seamless collaboration experience. This award-winning Open Communications approach enables organizations to improve productivity and reduce costs through easy-to-deploy solutions that work within existing IT environments, delivering operational efficiencies. Siemens Enterprise Communications has direct and indirect presence in over 90 countries It is the foundation for the company s OpenPath commitment that enables customers to mitigate risk and cost-effectively adopt unified communications and collaboration applications. This promise is underwritten through our OpenScale Services portfolio, which includes an international, multi-vendor managed service and outsourcing capability. Siemens Enterprise Communications is owned by a joint venture of The Gores Group and Siemens AG. The joint venture also encompasses Enterasys Networks, which provides network infrastructure and security systems, delivering a perfect basis for joint communications solutions.

4 6 7 Market Leadership Siemens Enterprise Communications is a new company with over 160 years of experience. From the first pointer telegraph and the first intercontinental connections, through acclaimed voice telephony solutions right up to today s market leading unified communications solutions, we have a track record of delivering innovation and quality to many of the world s most successful companies, backed up by a world class service capability. Enterprise communications is a growth market with an estimated value of: $144.8 billion in 2009 $155.3 billion in 2010 $187.2 billion in 2014 (Source: various analysts) We hold no.1 market positions in a number of territories across the globe including Europe and Latin America. We are the no.1 telecommunications-centric managed services provider. We are strongly positioned in the growing APAC market and remain committed to strengthening our market share in the key region of North America. We are: No. 1 in Europe with 16% (market share of lines) No. 1 in Germany with 40% No. 1 in Latin America with 18% No. 1 in Brazil with 28% No. 1 in India with 17% Rising share in the United States and China Growing Share in Europe with 16%, in Germany with 40% market share No.1 Leading Position in North America with 6.2M lines already installed No.1 Leading Position No.1 in India with 17% market share in RSA with 13% market share in China with 8% and Vietnam with 17% market share in Latin America with 18%, in Brazil with 28% market share Source: MZA Corded PBX-IP PBX 2009 World Dated: March 2010

5 8 9 Stats Our proof points Revenues n 75% of Global 500 Companies place their trust in Siemens Enterprise Communications solutions n Over 1 million enterprise customers in virtually every industry sector n Approximately 150,000 calls a minute are initiated using Siemens Enterprise Communications technology n Over 3 million voice and data ports managed globally n Service capability in 90 countries, directly, or through partnerships n An award-winning global partner program, Go Forward!, with 720 accredited partners across the world Services 55% Unified Communications* 32% Data 9% Contract Manufacturing 4% * Including Voice, Call Center and Mobility Applications

6 10 11 Proposition Four key advantages set us apart from the competition: 1. Open Communications Our commitment to Open Communications is about far more than just acknowledging the importance of standards. It fundamentally sets us apart from our competitors and allows us to seamlessly integrate our communications software into your most regularly used desktop, internet and core business applications all with rich and intuitive content that simplifies and revolutionizes the way in which people share information. The end result is a way of working that we call Open Communications. Our award-winning OpenScape portfolio uses open interfaces and standards that converge seamlessly with your current infrastructure to make the most of any prior investment. But because they embrace SIP technology, you also have the freedom to evolve your communications environment, simply and cost-effectively, to meet future needs. 2. OpenPath Our customer promise, OpenPath, is simple and distinctive. Regardless of your starting point, we will define a path to Open Communications that is right for your business. With our expert help, it s easy to integrate a seamless and innovative unified communications environment into your organization. We ll give you complete flexibility on how you move towards it via OpenPath a logical and elegant transition that allows you to transform your communications at your own pace. 3. OpenScale: our comprehensive service portfolio We are the world s largest telecommunications-centric managed services provider. Underpinned by a global network of over 5,800 service delivery professionals and capabilities in 30 languages, we are a true global service provider. Our leading OpenScale ITIL based Managed and Professional Services are available to you in 100 countries worldwide both directly and through accredited partners. This gives us the ability to offer cost effective and globally consistent SLAs for multi-national customers across multi-vendor and multi-technology environments. 4. Trusted Partnership Approach Our significant customer base is a key asset and one that has been built through strong collaboration and a true partnership approach. Apart from building and completely renewing communications infrastructures, our strength lies in operating them in keeping with the customer s needs, including managing and continually developing them. With our comprehensive consulting and services, we ensure availability, data security and confidentiality. As a result, corporate processes run 24/7 with the very highest availability quickly, productively and securely all over the world. Optimize Enhance Transform IP IP IP SIP Start immediately regardless of current infrastructure and migrate at your own pace IP Open Communications

7 12 13 Portfolio We have built a world-class portfolio which can deliver the complete communication solution from secure networks and unified communications applications to delivery services. All elements are designed around open standards to give maximum flexibility and lowest cost of ownership.

8 14 15 Customer Quotes Our customers remain the focus of everything that we do. We continue to develop and provide innovative services and solutions which will enable you to achieve your objectives in the current economic climate, and also prepare your business to take full and rapid advantage of the future market upturn. USA We had over 70 Siemens solutions in place, and we didn t want the expense and challenge of having to replace our entire system at once The OpenScape Voice Application proved to be an ideal solution, since it allows us to move to IP gradually and at our own pace, while giving us the immediate benefits of greater centralization and advanced unified communications features. Bryan Agate, AVP Corporate Network Services, The Guardian Life Insurance Company of America UK In 2008, we made the decision to implement Siemens OpenScape Voice platform, initially to maximize the return on our recently deployed data network by converging our voice and data infrastructure. We have now transitioned live 2,500 users to OpenScape Voice and as well as significant cost savings, we have benefited from increased productivity. As well as completing the roll-out to migrate the entire force of 5,500 to the benefits of IP, the openness and flexibility of the OpenScape Voice server architecture will allow us to invest in the unified communications applications that will align and support our critical objective of serving our community with excellence. Kevin Battersby, Network Manager, South Yorkshire Police Brazil Germany OpenScale Managed Services not only save us considerable costs in comparison to running our own solutions, but they also ensure quick resolution of problems with a maximum reaction time of two hours. Christian Czech, Head of IT Networks, Stahlgruber There was a certain level of deficiency in terms of meeting demand and capturing new business opportunities, and we knew that we would have to make a major transformation and that Siemens Enterprise Communications was the right partner for this new project. Jose Antonio Furtado, Information Technology (AT) and Telecommunications Manager, Villares Metal

9 16 17 Partners Analysts Our global network of partners are essential to our ongoing success. We are committed to our strategy of expanding our global reach through establishing leading partnerships under the awardwinning Go Forward! Partner program and providing our customers with enhanced market opportunities. We think there s a huge addressable market, but most of the competitors (to Siemens) think the only way to address customers is through rip and replace We spent several months in 2009 evaluating we do a frightening amount of homework and we found that far and away, hooking up with Siemens makes a lot of sense. Tony Parella, CEO, Shared Technologies Siemens Enterprise Communications has arguably the best software stack in the entire industry and the best chance of any company to come out as the market leader in Unified Communications. Marty Parker, UniComm Consulting Our European-wide partnership with Siemens Enterprise Communications enables us to offer compelling, innovative communications propositions to both resellers and end-users that enables the benefits of enhanced productivity and cost efficiencies. An effective partnership is built on trust and open dialogue and I am pleased to say that we have experienced both with Siemens and look forward to continued joint success. David Grant, Vice President, Europe, Westcon Convergence The Best of VoiceCon award truly represents a gold standard of achievement in the industry and Siemens Enterprise Communications proved to be at the forefront. Eric Krapf, VoiceCon Program Co-Chairman Our strategic alliance with Siemens Enterprise Communications is based on complementary skills and offerings on a global scale that will add increased value to our joint customers. Global organizations have complex requirements which can only be fulfilled by best of breed partnerships delivering technology innovation and economies of scale through a comprehensive service capability. Jim Finnie, Global Account Director, T-Systems Limited IntelliCom has consistently ranked Siemens as one of the leading providers of software-based communication solutions through its OpenScape portfolio and integration initiatives, and these efforts appear to be gaining traction in a very challenging market environment. Frank Stinson, IntelliCom Analytics

10 18 19 Responsibility Efficient Green to our employees We regard Open Communications not only as a technology, but also as a guiding idea that defines our corporate culture and the conduct of all members of our company as communications professionals. A core aspect of our management philosophy is to reconcile the interests of the company with those of our employees and to give the latter freedom to play an active and responsible part in shaping the company. Leadership at our enterprise focuses on developing our employees potential. to the law We are a global company that communicates with all cultures and nations. Our business conduct is in keeping with diverse social values, morals and ethics. Accordingly, we have established a global compliance organization that supports us in observing legislation and the company s own regulations. to society Siemens Enterprise Communications backs civic commitment. As good citizens, our employees display active social engagement on the ground and lend their support to ecological or cultural causes. We continue to co-operate with scientists all over the world to adopt innovative ideas and technologies from universities. Environmental responsibility is deeply ingrained in our corporate culture and our business practices. This focus drives us to develop and produce greener technologies, which further help businesses to minimize their impact on the environment and to achieve their environmental initiatives. Cost Savings n Electricity, cooling and real estate savings n Simple, consolidated deployment lowers cost of ownership Business Performance n Improved process performance through UC collaboration n Greater employee and customer satisfaction Corporate Excellence n Enhanced corporate image and profile n Regulatory compliance and excellence Example: Spar Austria (Central European Retail Company) n High travel costs from geographically-dispersed teams n High energy expenses and carbon emissions Environmental Green n 5% reduction in petroleum used n 30 50% of meetings by Voice and/or Video over IP Economical Green n 20 30% reduction in travel costs while improving collaboration frequency n Accelerated decision-making

11 20 21 History 1847 The Pointer Telegraph Werner von Siemens used cigar boxes, imagination and a little copper wire to construct a simple, yet reliable, pointer telegraph 1874 Start of work laying the first direct transatlantic cable between Ireland and the U.S First automated telephone exchange in Berlin 2000 First IP system in the HiPath series 2003 Lifeworks Our strategic vision for the future of communications: Open Communications in a business world without barriers 2004 OpenScape Presentation of the first UC solution in context of CeBit A new sector is defined 1927 First facsimile telegraphy system between Berlin and Vienna 1933 First telex exchange in Berlin 1953 The first company to manufacture ultra-pure silicon 2005 Enterasys Networks patents the first network access control across wired and wireless infrastructure 2008 OpenScape Unified Communications Server The first software- and SIP- based solution for comprehensive unified communications on the market 1980 Foundation of SER Solutions Inc. The company specializes in call center technologies 1983 Establishment of Cabletron Systems The company specializes in networking accessories, such as routers and switches (first hub in space 1995). Known as Enterasys Networks since Siemens Enterprise Communications The newly formed company is launched on October 1 st, 2008 and is owned by a joint venture of The Gores Group (51%) and Siemens AG (49%), which also encompasses Enterasys Networks 2009 Services exceed 3,000,000 managed voice and data ports worldwide 1984 First HICOM enterprise communications system 2010 OpenScape UC Server 2010 wins Best in Show award at VoiceCon Orlando 1987 First Computer Telephony Integration (CTI) enabled desk phone 1992 Cabletron Systems (now Enterasys Networks) patents the first multi-protocol router

12 22 23 Future A new generation is entering the workplace. A generation raised on smart-phones, social networking and instant messaging; a generation that is accustomed to always being in touch, and who bring valuable skills in developing and maintaining relationships across the web. They represent a tipping-point in the workplace demographic, and they come connected. This is a game-raiser for all enterprises and for those who provide their technology, for if we don t provide tools at least as compelling as the ones these net-natives bring in their pockets, then we lose not just hearts and minds, but corporate information and intellectual property. Fortunately our tradition of technology innovation is alive and well. Users can already download the OpenScape client to their iphone unit and take the unified experience transparently on the move. While OpenScape Fusion provides the tools and partner support to embed social media within business communications and also the contact center. We have integrations with Google Latitude, Facebook, LinkedIn and Twitter services, and our ground-up commitment to open standards means that emerging social tools can be seamlessly incorporated into the UC palette. Of course, next generation voice applications will remain at the core of business communication into the future. The truism that if you want to really make something happen, you pick up the phone, remains as relevant as ever and our softwarebased approach enables us to enrich social tools and business applications alike with true enterprise quality voice. Stay with us as we take the next steps in developing the social enterprise. Siemens Enterprise Communications, your future communication is our business today. iphone is a registered product and trademark of Apple Inc. Google Latitude is a registered brand and service of Google Inc. Facebook is a registered brand and service of Facebook Inc. LinkedIn is a registered brand and service of LinkedIn Corporation Twitter is a registered brand and service of Twitter Inc.

13 24 For additional information about Siemens Enterprise Communications or Enterasys Networks, please visit : or [email protected] The information provided in this brochure contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. OpenScape, OpenStage and HiPath are registered trademarks of Siemens Enterprise Communications GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders. Copyright 2010 Siemens Enterprise Communications GmbH & Co. KG Hofmannstr. 51, D München Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Communication for the open minded Siemens Enterprise Communications