Joshua Greenbaum, Principal. Enterprise Applications Consulting. Fall, Enterprise Applications Consulting

Transcription

1 Mastering Paper and Forms in the Information Lifecycle: The Smart Pen and Paper Alternative Joshua Greenbaum, Principal Enterprise Applications Consulting Fall, 2012 Enterprise Applications Consulting

2 TableofContents Introduction... page1 PaperandFormsAutomationintheEnterprise:TheProblemandtheOpportunity... page2 SmartPensandSmarterPaper... page4 AnotoSmartPenandPaperTechnologyintheEnterpriseToday... page7 BusinessProcessRenewalandAnotoSmartPenandPaperTechnology... page10 Conclusion:SmartPenandPaperTechnologyandInnovation... page12

3 SmartPenandPaperintheInformationLifecycle Introduction:MobilityandtheMythofthePaperlessOffice Thestunningcommercialsuccessoftabletsandothermobilesolutionsoftenmasksthenewnessof thesetechnologies,mostofwhichhavebecomepopularonlyinthelasttwoyears.theirpopularityalso masksjusthownewtheindustry sunderstandingisoftherolemobiledevicescanplayinautomating well establishedandhigh valuebusinessprocesses. Nowhereisthismorethecasethanintheworldofdocumentandpapermanagement,andinparticular thatcornerofthemarketthatisconcernedwiththeproblemofcapturingandmanagingthevast quantitiesofinformationthatstarttheirjourneythroughtheenterpriseasapieceofpaper,aform,or someotherdocument.thebillionsofpagesofprintedpapercreatedeveryyearaspartofkeybusiness processesinfinance,insurance,healthcaredelivery,fieldservicemanagement,construction, architectureanddesign,andmyriadotherindustriesarestillanimportantstartingpointforthe informationlifecyclesofenterprisesofallsizes. Despitethepromiseofthe paperlessoffice andthecommonwisdomthatthere snobusinessprocess asmartphoneortabletcan tmakebetter,thereremainsanenormousrangeofdocumentsandpapers thatstillneedtobefilledoutormarkedupbyhand,evenastheneedforthecaptureanddigitizationof theinformationinthesedocumentsbecomesincreasinglyvaluable.astheenterprise sunderstandingof thepossibilitiesandlimitsoftabletsandsmartphonesgrows,itisclearthatotherapproachestosolving theproblemofcapturingpaper baseddataarenotonlyworthexploring,butcanaddsignificantvalueto existingenterpriseprocesseswhileleveragingnewtechnologiesandusers growingfamiliaritywith existingmobile basedenterpriseprocesses. Oneofthemoresalienttechnologiesthathasalreadyprovedtobeakeycomponentinrenewingand revaluingexistingbusinessprocessesistheoriginalmobiledevice thepen whichinthe21 st century hasbeentransformedfromadevicethatputsinkontopaperintoarugged,versatile,andexceptionally easytousedatainputdevice asmartpen thatlendsitselftosomeveryuniqueandhighlyvaluable usecases.inparticular,thesmartpenandpaper inuseforoveradecade excelinanumberofareas wherethetabletandsmartphonefallshort.inothercases,addingasmartpentoatabletorsmart phone basedprocesscansignificantlyenhancebothusabilityandvalue. Thesesmartpens,whenusedtowriteonpaperandformsimpregnatedwithmicroscopicdotpatterns, turnpenandpaperintoadigitalinformationdevice,andtransformwritingonpaperintothefirststepin theautomatedmanagementofdataandinformation.astheadventofthepaperlessofficeremains firmlyrootedinanunattainablefuture,andtheneedforimprovingexistingpaper basedprocesses growsdaily,thecaseforsmartpenandpaperintheenterprisebecomesmoreandmorecompelling EAC

4 SmartPenandPaperintheInformationLifecycle Thisreportdiscussestheopportunitiespresentedbysmartpenandpapertechnology,pioneeredby AnotoGroupAB,particularlywithrespecttotheuniqueusecasesthatdefineanext generation approachtoautomatingdocumentandpaper basedformsusedintheenterprise.thefirstsection definesthescopeoftheopportunityforautomatingexistingpaper basedprocessesintheenterprise usingsmartpenandpapertechnology,highlightingthedomainswheresmartpenandpaperoffera superioruserexperienceorusecasetotabletsandsmartphones.thesecondsectionhighlightshow customersandpartnersofanoto stechnologyhaveleveragedthistechnologytoenhanceexisting businessprocessesandtherebycreatehigh valuepaperandformsmanagementusecaseswheresmart pensarethemobiledeviceofchoice.thefinalsectiondiscusseshowanoto stechnologicalimpacton theenterpriseandenterprisebusinessprocesseswillevolveasdocumentandformprocessingconverge withmobilityandtherequirementsfordigitaldatainput. PaperandFormsAutomationintheEnterprise: TheProblemandtheOpportunity Anonlinesearchoftheterm paperlessoffice yieldsnumerousreferencestorealandimagined paradigmshiftsthathavefascinatedtechnologistsandcompaniessincethedawnofthepersonal computerinthe1970s.thefactsonthegroundtelladifferentstory,however.accordingtothe StatisticalAbstractoftheUnitedStates,printingandwritingpaperproductionintheU.S.hasactually increasedoverthelast30years,fromover16milliontonsperyearin1980toover32milliontonsin 2006,thelatestreportedyear.Meanwhile,theglobalprintermarketisexpectedtogrowatacompound annualgrowthrateof4.5percentthrough2015,accordingtoresearchfirmtechnavio.accordingto researchfirmidc,printeroutputreached3.1trillionpagesin2010.inthebusinessworld,thedocument capturemarket whichincludesscanningandothertechnologiesfordigitizingpaper continuesto growatanaverageof5% 7%,accordingtoresearchbyHarveySpencerAssociates EAC

5 SmartPenandPaperintheInformationLifecycle Figure1.AmountofOfficeQualityPaperProducedinUS(inmillionsoftons), Source:AmericanForestandPaperAssociation,Washington,DC. Behindthesenumbersisthestarkrealitythattheuseofprintedpaper,aspartofcorebusiness processesacrossnumerousindustries,remainsafactoflife.thisistruewhetheroneisfillingoutaform inadoctor soffice,annotatingablueprintataconstructionsite,orfillingoutamaintenanceformina railyard:thefactremainsthattheintersectionofpaperandbusinessprocesses suchaspatientonboardingandinsurancecompliance,collaborativeengineeringanddesign,orriskmanagementand regulatorycompliance isnotslatedtodisappearanytimesoon.indeed,iftherawdataontheamount ofpaper,printers,anddocumentsinuseareanyindication,theserequirementsaregrowing,not shrinking. Withthegrowthofpaper basedprocessesstillregardedasaninevitable iftosome,unexpected reality,awiderproblemhasemergedthatisparticularlygermanetobusinessestryingtomanagethe costandcomplexityoftheircorebusinessprocessesinaworldofincreasingcompetitionandglobal operations.itorganizationsandtheirlineofbusinesscolleaguesareincreasinglytaskedwithoptimizing theircorebusinessprocesses,manyofwhichhavetobeautomatedbypackagedenterprisesoftware EAC

6 SmartPenandPaperintheInformationLifecycle Thatautomationisinmanycasesincomplete,however.Embeddedinasurprisinglylargenumberof theseautomatedprocessesisthewidespreadrequirementtorecordinformationsuchasnotes, sketches,andchanges,onformsandotherprinteddocuments.thismaybeasignatureorsignoffonan insuranceorfinancialform,checkmarksonamaintenancereport,amarkuptoadesignorcaddrawing, oranyotherofthemyriadwaysinwhichtheso calledpaperlessofficeremainsverypaper centric indeed. Akeyreasonforthepersistenceofpaper basedprocessesistheoverarchingusabilityofpenandpaper. Botharehighlyfamiliartoanyonewhohasgrownupinanevenminimallymodernsociety;theyare extremelyruggedanddependable;andtheyhavenoappreciablelearningcurveorbarriertoentry.this iswhatmakespenandpapersounique:despitetheadvancesintheuserexperienceofcomputers, tablets,andsmartphones,therearemanyusecasesandtypesofuserswhereapenandpaperare vastlysuperiortokeyboard,mouse,ortouchscreen. Thereinliestheinnovators dilemma,paper processversion:thegrowingrequirementforbusiness processautomationisrunninghead onintotheproblemofcapturingpaper basedinformationina digitalform.whilescanningandmaintainingadigitalfacsimileofadocumentcansufficeinsome limitedcases,failingtofullycapturetheinformationenteredonagivenpieceofpapercanhavethe effectofgroundingkeyelementsofprocessautomationina20 th centurypieceofun digitizedpaper. Thisisparticularlytrueforprocessesinwhichthepaperdocumentispartofaprocessworkflowand wheretheactualinformationentereddeterminesthenextsteporstepsintheprocess. SmartPensandSmarterPaper Makingthepapercomponentofabusinessprocess smarter andmoredirectlyconnectedtoan automatedbusinessprocessturnsouttobenotonlysimplerthanitmayappear,butthesolutionisalso lesscostlyandmoreeasilyusedthanmanywouldhavebelieved. Therearetwopartstoautomatingpaperprocesses,andbotharesurprisinglysimpleandfamiliar smartpaperembeddedwithinvisiblemicrodots,andasmartpenthatcapturespenstrokesand translatesthemintodata,andunderstands viatheembeddedmicrodotsinthepaper howtolinkthe penstrokestoavirtualformorotherdocumentandtotherelevantbusinessprocess EAC

7 SmartPenandPaperintheInformationLifecycle Figure2.TheLifecycleofSmartPenandPaper Thissmartpenandpapersolutionhassiximportantattributesthatmakethecombinationakeytoolin thedrivetoautomatebusinessprocesseswhilemaintaininghighlevelsofusabilityanduseracceptance. Smartpenandpaperprocessesaremoreuser friendly.whilemulti touchtabletshavebeenpraisedfor theireaseofuseandfamiliarity,thepenandpapervastlyexceedtheseinputtechnologiesintermsof useracceptanceandusability.indeed,tabletsandpcscanfunctionasbarrierstouseracceptanceina numberofcases.thisisespeciallytruewheretheuserpopulationisnotespeciallytechnology savvyor isactuallytechnophobic,asiscommoninhealthcareservices,whereelderlyandlowersocio/economic statuspatientsareoftennotcomfortableusingtabletsandpcs.byusingasmartpenandpaper,andby addingopticalcharacterrecognitiontodigitalrecordscapturedbythesmartpen,familiarhandwritten documentsandformscanbecomepartofapermanent,fully digitized,record EAC

8 SmartPenandPaperintheInformationLifecycle Smartpenandpaperprocessesaremorecollaborative.Inanumberofcases,usingsmartpenand papermakesiteasierforindividualstocollaborateonaprocess.thatprocesscan,forexample,involve agroupofarchitectsmarkingupablueprintataconstructionsite,oritcaninvolveadoctortakinga medicalhistorywithouthavingapcortabletgetinthewayofthepatient/doctorinteraction.withmost ofthecollaborationintheenterprisestilladhocandnon digitalinnature despitethehypearound socialcollaborationtools capturingpenandpaper basedcollaborationallowsthemajorityofthe informationtobecomepartofadigitalrecord. SMARTPENANDPAPERATTRIBUTES User friendly Collaborative Rugged Inexpensive Keepsusers ontask Easytointegratetoexistingbusinessprocesses Smartpensandpapersaremorerugged.Manybusinessprocessesrequirecapturinginformationunder less than idealcircumstanceswhereapcortabletmaynotbethebestsolution.thismaybein environmentallychallengingenvironments,whereextremesofheatandcoldrequireglovesandother equipmentthatimpedetheuseofkeyboardandtouchscreens,butwhereasmartpenandpaper solutionworksverywell.otherworkenvironmentsrequirehighlyruggedizedequipment,whichinthe caseofapcorlaptopcanmeanasignificantexpense,whileasmartpenandpaperwouldneedlittleor nomodification.anotheridealusecaseforsmartpenandpaperisfordatacollectioninconstrained spaces suchasinspectingthefuselageofanaircraft thatcanbedifficultifalaptoportablethastobe broughtalongforcapturingthedata,buteasyenoughifallthatisrequiredisasmartpenandpaper. Smartpensandpapersarerelativelyinexpensive.ThecostofatabletorPC basedsolutioncanaverage $400 $1200permachine,whereasconsumerandenterprisesmartpensretailfor$100 $180.With theexpandingselectionoflow costprintersthatarecapableofprintingsmartpaper,thecostofprinting asmartpaperformhasdeclinedtobelargelysimilartothecostofprintingastandardform.thismakes theoverallplatformcostofasmartpenandpapersolutionsignificantlylowerthanapcortablet based EAC

9 SmartPenandPaperintheInformationLifecycle solution.thiscostratioisevenmoredramaticwhenconsideringtheruggedizationissue,mentioned above. Smartpensandpapershelpkeepusers ontask. Theuseofsmartpenandpaperplacesanintrinsic limitonwhatausercandointhecourseofcompletingaspecifictask.ageneralpurposedevicesuchas PC,tablet,orphone,providesapotentiallylargenumberofdistractionsanddiversionsforusers,who maybetemptedtousethedeviceforapurposeunrelatedtothespecifictaskorprocessathand.the closelinkbetweensmartpenandpapermeansthattheonlyinteractionausercanhavewiththedevice isdictatedbywhatisonthepieceofpaper.thisisparticularlyinterestingforitmanagerswhostruggle withtheimpactoftheuseofsmartphonesandtabletsatwork:withasmartpenandpaper,thereis significantlylessopportunityfordataorotherintellectualpropertyto accidently leavethepremisesas theresultofusingthedevicetoinputdataintoabusinessprocess. Smartpensandpapersareeasilyintegratedintoexistingbusinessprocesses.Theabilityofasmartpen tocapturethepenstrokesofauseranddigitizethemlendsitselfreadilytotheuseofthistechnology insideanexistingbusinessprocessthatisalreadydependentontheuseofapaper basedform.anoto s smartpentechnologyincludesform creationsoftware,programminginterfaces,andoutputstandards, suchasadobepdf.therefore,smartpenandpapertechnologycanbeusedforpre existingworkflows andbusinessprocesses,andcanalsobeintegratedintothedevelopmentofnewbusinessprocesses. Thisadaptability,coupledwiththeavailabilityoflow costprintersandquick printsolutionsforsmart paperoutput,makesitrelativelyeasyforitorbusinessuserstocreatesmartpenandpapersolutions. Takentogether,thesesixattributeshaveallowedAnoto scustomersandpartnerstousesmartpenand papertechnologyinordertocreateuniquesolutionsthatleveragethetechnology slowcostandeaseof useinanumberofhighlyvaluablebusinessprocesses.thenextsectionhighlightssomeoftheunique usecasesinthemarkettoday,anddiscusseshowtheyaremakinganimpactonusabilityandbusiness processexcellence. AnotoSmartPenandPaperTechnologyintheEnterpriseToday TheuseofAnotosmartpenandpapertechnologyintheenterprisespansawiderangeofusecases, withexamplesspanninghealthcaredelivery,fieldservicemanagement,architectureanddesign,clinical trialmanagement,training,andmanymore.ineachexample,smartpenandpapertechnologyenables companiestocaptureimportantinformationinanextremelyefficientandnon disruptiveway, augmentingexistingbusinessprocesseswiththeabilitytodigitizeinputthatotherwisewouldhavehad toberekeyed,scanned,orsimplyleftinanalogform EAC

10 SmartPenandPaperintheInformationLifecycle EAC Healthcaredelivery.Healthcaredeliveryhasbeenoneofthepioneeringsectorsforsmartpenand papertechnology,astherequirementforfillingoutandsigningpaperformshasnotbeingreplacedas rapidlyorsuccessfullybyall digitalinputtechnologiesasmanyinthefieldhadonceassumed.the persistenceofpaperandthepreferenceforsmartpentechnologyisalsoverymuchtheresultofthe demographicsofhealthcaredelivery whilemanypatientsaretech savvyenoughtousetabletsand PCs,thereremainssignificantpatientpopulationsthatlackafacilityorcomfortwiththesetechnologies. Usingasmartpenandpaperlowersthosebarriers,accordingtoRobert Jasa,DirectorofHealthcareInformaticsatPacificCataractandLaser Institute,Chehalis,Washington.PCLI spatientpopulationincludesmany elderlypatientswhoarenotnecessarilyateaseusingpcsortablets. The penwasaverynaturalsolutiongivenourdemographic, Jasasaid. Equallyimportant,usingasmartpenandpapersolutionhelpedthe companycontroladministrativecostsbyminimizingtheuseofpaperbasedprocesses,suchasconsentformsandpatienthistoryforms.while theclinicsstillprinttheseassmartforms,theynolongerneedtocollect, scan,andfiletheforms.oncethepatientfillsoutthesmartform,thepen isdockedandthepatient skeystrokesareconvertedtoinformationthat goesdirectlyintotheelectronichealthrecord. Icancost justifyitonthisusecasealone, saidjasa. TheuseofsmartpensalsoplacesimportantlimitsaroundtheroleoftechnologyinPCLI sclinics. AccordingtoJasa,theuseoftabletsorelectronickiosksforgatheringinformationfrompatients presentsotherproblems: Whenyouputakioskinawaitingroom,oratablet,youendupwithalotof questions, andjasaaddedthattheseincludequestionsaboutpatientconfidentiality.inaddition,he addedthatusingasmartphonehasitsowndrawbacks: Iwouldratherpassoutpensthansmart phones.asmartphonehastoomanyopportunitiesfordoingthingsotherwhatweneedtogetdone. Insuranceunderwritingandclinicaltrialmanagement.Theuseofsmart penandpapertechnologyinhealthcarehasanimportantanalogueinthe insuranceandmortgagebrokeragebusiness,bothofwhichsharethree importantcharacteristics:abroad basedandpotentiallynon techsavvy population,numerouslargeandcomplexform basedprocesses,and regulatoryrequirementsthatrequirecomprehensivearchivingand supportforaudits. Kayentis,adeveloperofsmartpenandpapersolutionsbasedoutsideof Paris,France,hasdevelopedaninsurancesolutionthatleveragesthe Iwouldratherpassout pensthansmartphones.a smartphonehastoomany opportunitiesfordoing thingsotherwhatweneed togetdone. RobertJasa,Directorof HealthcareInformatics,PCLI Thepenmaintainsthe intimacyofthepersonal contact.andthedatacan besharedinstantly. GuillaumeJuge, ManagingDirector,Kayentis

11 SmartPenandPaperintheInformationLifecycle usabilityandfamiliarityofpenandpaperforinsurancesalesteams.insteadoffillingoutformsandthen scanningthem,oraskingcustomerstofilloutformsonacomputer,thekayentissolutionusesasmart penandpapertocapturetheinformationnecessaryforunderwritingapolicy. Thepenmaintainsthe intimacyofthepersonalcontact, saysguillaumejuge,managingdirectorofkayentis. Andthedata canbesharedinstantly. Thisinstantaccessallowssalesmanagerstobothmonitortheirsalesteamsandverifytheaccuracyof thedocumentssubmittedbythecustomers.mistakesmadeinthefieldcanbequicklynotedand corrected,accordingtojuge. Kayentisalsosellssmartpenandpapersolutionsthatareusedforclinicaltrialmanagementby pharmaceuticalmanufacturingcustomers,aswellasforfieldmaintenanceintheaeronautics manufacturingmarket.inbothdomains,theabilityofthesmartpenandpapersolutiontocaptureand digitizeallnotations,additions,andcommentsisimportantinmaintainingtheauditabilityoftheclinical trialsandaircraftmaintenancerecords. Aerospaceissimilartopharmaceuticalmanufacturinginthat theyneedtotraceeverythingforyearsandyears, saidjuge.beingabletorespondrapidlytoregulatory auditswithfullydigitizeddocuments,eventhosefilledout byhand, helpskayentis customerswith importantbusinessprocessesthatcanotherwisebeasignificantdraininresources,andplacea companyatriskifanauditisunsuccessfulordelayed. Engineeringandconstruction.Smartpenandpapertechnologycansupportadditionaloperationsinthe field,includingengineeringandconstruction,wheretherequirementsforcapturingandmovingdata fromthefieldtotheofficeoftenrunintoanumberofbarriers.one Ourguysareinarough, customer,aus basedengineeringandconstructionconsultingfirm,uses dirtyenvironment.pensare smartpensandpaperinitsfieldoperations. Wehadaneedtogetfield reallyruggedanddurable. notesandrecordsbackintotheofficeasquicklyaspossible, the presidentofthecompanysaid. Becausetheywereonpaper,itwastime PresidentofaUS based consumingandcumbersometogetthemfromthefield. engineeringandconstruction Thecompanyhadthreeproblemsthathadtobeovercomeinordertofix consultingfirm thisissue.thefirstisthatthecompany sworkinthetelecommunications industryoftenmeantthatthe field wasnoplacefortheaveragepcor tablet. Ourguysareinarough,dirtyenvironment, thecompany spresidentsaid. Itdoesn tworkto haveapc basedapplicationbringupadrawing forannotationandreview. Infact,preservingthepapersideofthesefieldoperationswasessential,andfullydigitizingtheprocess wasn tanoption. Ourengineeringdrawingsareonpaper, thepresidentpointedout. Inthefieldwe needpaperdocumentstoreferenceandfordocumentingchanges EAC

12 SmartPenandPaperintheInformationLifecycle Thesmartpenandpapersolutionprovidesthefamiliarityofapenandpaperwiththerightlevelof ruggedizationforthecompany sfieldoperations. Pensarereallyruggedanddurable, thepresident noted. Idon tknowifwe veeverhadonefailinthefield. Thatfamiliaritymeantthatthecompany sfieldteamsneedednonewtraininginordertousethesmart penandpapersolution. Fromthefieldperspective,they rejustdoingwhattheynormallydo, the presidentadded. Backintheoffice,changesmadeinthefieldareentereddirectlyintoadatabasethatmakesthem accessibletothecompany sstaff,and,moreimportantly,tothecompany scustomersaswell. Wecan sendthecustomerscopiesoftheprojectasitison going, thepresidentadded. Thebottomlineisthat wecanturnaroundtheinformationtothemmorequickly. Theaboveexamplesshowtheadaptabilityofsmartpenandpapertechnology,aswellastheeasewith whichitcanbeinsertedintoanexistingprocesswheretraditionalpaperhadbecomeabarrierto automation.byreplacingplainpenandpaperwithsmartpenandpaper,eachofthesecompanies, workingwithanotopartners,wereabletosignificantlyautomatetheirbusinessprocesseswitha minimaltonon existentchangeintheuserexperience. BusinessProcessRenewalandAnotoSmartPenandPaperTechnology Theabilityofsmartpenandpapertechnologytoremovebarrierstouseracceptanceandstreamline paper basedprocessesinawidevarietyofindustriesisthejumpingoffpointforamuchbroadersetof usecasesthanthosedescribedabove.indeed,anotosmartpenandpapertechnologycanbefoundin manyotherindustries,fromeducationandtraining,tomanufacturing,tofinancialservices,andmore. Unifyingtheseusecasesistheabilitytostreamlinethepaper basedelementsofagivenbusiness processwithoutdrasticallychangingthatprocessorrequiringsignificantend usertraining.indeed,the abilitytoaddefficiencyandautomationtoestablishedbusinessprocessesatlowcost,withlittle disruption,andwithhighlevelsofuseracceptance,isthehallmarkofthesmartpenandpaper opportunityintheenterprise. Behindtheusescasesoftodayarenumerouscapabilitiesthatenablesmartpenandpapertechnology tobesuchaneffectivecomponentinbusinessprocessrenewal.asanotocontinuestoevolveits offering,thecompanyhasanewsetofcapabilitiesthatwillenableitscustomersandpartnerstofurther extendthevalueandreachofthistechnology EAC

13 SmartPenandPaperintheInformationLifecycle Securityandauditability.Theabilityofsmartpenandpapertechnologytoensurehighlevelsofsecurity andauditabilityprovidestwocapabilitiesthatenableimportantenhancementstoexistingbusiness processes.thisisduetotwokeyfactors.themostobviousoneistheabilitytodigitizeandstore informationthatotherwisewouldhavetoremaineitherinpaperformatorscannedandleftinanonsearchableformat.thisabilitytocapturenotes,sketches,andotheradhocinformation,inadditionto theformatteddatathatcanbecapturedfromasmartform,allowscompaniesinregulatedindustriesto maintainamuchmorecompleteandaccessible papertrail insupportofauditsandotherarchival requirements. Thesecondbenefitofsmartpenandpapertechnologycomesfromtheabilitytoauthenticatehandwritteninformationandbettercontrolitsprovenanceanduse.Eachindividualpieceofsmartpaperor smartformhasuniqueidentifiersinthemicrodotpatternsthatmakethatpaperdocumenttrulyunique. Likewise,thesmartpenthatcapturesthepenstrokesonapieceofsmartpaperalsohasauniqueID, whichmeansthatitispossibletoidentifywhichindividualsmadewhichpenstrokes asignature,for example onwhichprecisepieceofpaper.thistraceabilitycansignificantlyaidinanyforensic discoveryorauditprocess. Workflowandprocessflow.Theabilitytoembedworkflowinasmartpenandpaperdocumentisakey capabilitythatwillgrowinimportanceastheusecasesofthistechnologyexpand,andasanoto s workflowcapabilitiesevolve.addingworkflowtoapaperdocumentatthetimeofinputisanimportant partofbusinessprocessrenewal.inmostcases,standardpaperdocumentsareeitherrekeyedor scannedinordertodigitizetheircontents,addingaphysicalprocessthatcomeswiththeriskthat qualitywillbecompromisedinthetranslation. Asmartpenandpaperdocumentcanbenotonlyautomaticallydigitized todaybydockingthesmart penorusingbluetoothtoconnecttoamobiledevice,andinthenearfuturethroughawi Ficonnection butthedatainthedocumentcanalsobeusedtotriggerexternaleventsthroughaworkflowengine. Thus,apatientfillingoutaformwhochecks,forexample,thatheorsheisdiabetic,couldbe automaticallyscheduledforabloodtestbasedonaworkflowtriggerinitiatedbychecking yes onthat partoftheform.thesameformcouldalsobeautomaticallyroutedtothepatient sdifferentcare providersbasedonthepatient srecordnumber.similarly,dataqualitycanbeautomaticallyverifiedand inconsistenciesflaggedandroutedtoaqualityassuranceexpertbasedonaworkflow triggeredanalysis ofthedataonthesmartform. WhiletheunderlyingAPIsavailableintheAnotosmartpenandpaperplatformaresufficientfor supportingworkflow basedfunctionality,anoto sroadmapincludesaworkflow enablingtoolthatwill allowcustomersandpartnerstomorereadilydevelopandmaintaincomplex,smart paper based workflows.thiswillenhancethevalueofpaper basedprocessesbyfurtherautomatingtheuseofsmart EAC

14 SmartPenandPaperintheInformationLifecycle paperaspartofhighlyautomatedbusinessprocesses,withoutlosingusabilityandotherattributesofa smartpenandpapersolution.anoto spartnersarealsohelpingmovetheneedleintermsof functionality.partnerslikekayentis,destinywireless,andnextgenalsoprovidecompletesolutionsfor differentmarketsthatincludeworkflowandbusinessprocessintegration. Enhancedconnectivity.Asnotedabove,Anotoanditspartnersplantoenhancetheconnectivity optionsforsmartpenandpapertechnologyinthecomingmonths.thiswillextendthesynchingoptions fromtoday susbandbluetooth(viasmartphone)tonewsynchingoptionssuchasanenhanced Bluetoothcapability,calledSmartReady,aswellasdirectWi Ficonnectivitythatwillalsoallowrealtimedatainputfromsmartpenandpaper.ThisnotonlyremovestherequirementtohaveaPC based dockingstationaspartofthesmartpenandpapersolution,butitalsoopensupbroaderusecasesthat couldbenefitfrommorerapidorevenrealtimeconnectivity.thisalsoextendsthesophisticationofthe characteranddataprocessingcapabilitiesofasmartpenbyenablingmoreoftheseservicestoexistin realtimeonaconnecteddevice,bethatapc,orevenatabletorsmartphone. Cloud basedfunctionality.oneofimportantusecasesforenhancedconnectivityinvolvesenabling smartpenandpapersolutionstoaccessasetofcloud basedservices,animportantcomponentin Anoto sfutureroadmap.thisisanimportantenhancementforanoto,asitwillenableasignificant improvementtotheprocessesenabledbysmartpenandpapersolutions.includedwouldberelatively simplefunctionssuchascloudbasedstorageandinformationmanagement,aswellasmorecomplex servicessuchasenhancedworkflowandapplicationintegration.ananotocloudwouldalsoallowfor thecreationofanappstoreforsmartpenandpapertechnology,andwouldenablethirdpartyservices suchasprinton demandservicesforsmartpaperandforms. Conclusion:SmartPenandPaperTechnologyandInnovation TheexistingsolutionsenabledbyAnotoanditspartnersproveanimportantpointconcerningthe relationshipofpapertokeybusinessprocesses:aslongastherearepeopleinvolved,paperremainsa popularanduser friendlycomponentinmanybusinessprocesses,particularlythosethatpre datethe PCandtablet.And,aslongaspaperispartoftheprocess,thereisanopportunityforasmartpenand papersolutiontoautomateoroptimizethatprocesswithoutrequiringsignificantreworkingofthe processorretrainingoftheusers. Empoweringoldprocesseswithnewformsofoptimization,however,isn ttheonlysweetspotfor Anoto ssmartpenandpaper.therearenumerousexamplesofnetnewprocessesthatleveragethis technology.inoneexample,aswedishhomehealthcareproviderplacesaprinted box onthedoorsill ofapatient shome,andwhenthathomecareworkerarrives,heorshetouchesasmartpentothebox EAC

15 SmartPenandPaperintheInformationLifecycle andtherebyrecordsthetimeanddateofthestartofthevisit.theprocessisrepeateduponexiting,and digitaltimestamphasnowbeencreatedthatcanbeusedforsupervisoryorauditpurposes. Thisflexibilityisthehallmarkofsmartpenandpapertechnology thebestofanold,familiar experiencewiththebestofthenewdigital,mobileworld.twoyearsintothetabletrevolution,it s becomingincreasinglyclearthatsometimesasmartpenandpaperareallauserneeds.asanoto expandsthescopeofitsofferingsandmakesiteasiertocreatesmartforms,store,andmanagethese formsinthecloud,andcreatesmartpaperandpenprocessesthatenhanceexistingbusinessprocesses, themoreitwillbeobviousthatapcandtabletaren talwaysthebesttoolsforthejob EAC