Banking Transformation
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- Silvia Kelly Barnett
- 10 years ago
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1 path forward towards Banking Transformation Banking Summit 2015 Milano Mike Heffner, Global Practice Leader in Financial Services, Appian
2 Transformational Change is All Around Us 1M rides per day Owns no Cars 37M rooms rented a year Owns no Hotels $360B sales made a year Holds no Inventory 900M page views per day Creates no Content
3 Banking Transformation What s Next?
4 Peer-to-Peer Trend Banks adapt; integrate concepts Fast focused on differentiation and getting closer to unit of one Networks Unit-of-One Big Data
5 Digitization Trend Traditional Provider View Mobile Online Branch ATM Call Center Digitally Oriented View Appointment Scheduling /Queue Remote Expert Online ATM Smart ATM Video Teller Image Deposit Mobile Integration Branch Digital Call Center Mobile Improved Routing Automated Call Back Click to Chat Social Networking Support Digitization = GLUE Not just about eliminating paper Connect Front-End and Back-End (One Process) Cross-Channel Aware Its all about the customer experience and tying together process & data
6 Regulatory Trend Accelerating Difficulty in hiring talent will increase pressure on rapid and smart automation Global, local and firm specific Smarter systems to detect and manage; broader accountability for results Increasingly pulling together compliance and customer experience
7 Banking Transformation What s Next Speed-To-Value Trumps ALL? Customer Experience WINS Process & Data ENABLES
8 Top Priority Faster Delivery without Sacrificing either Scope or Budget. Tough to Achieve. What are the top three demands placed on your application development group by business leaders? More frequent delivery of high quality software to production (faster cycle times) Meeting all 3 of project measures (on-schedule, achieving full scope and within budget) Making (promised) software delivery dates more predictable, reliable, and transparent (on time, on budget) Rank 1 Rank 2 Rank 3 22% 22% 20% 8% 14% 18% 16% 8% 18% Improving the quality of the software we deliver 16% 12% 10% Reducing the cost of software projects 12% 18% 20% Improving user/customer satisfaction with software we deliver 6% 24% 16% Delivering mobile or multichannel applications 12% Base: 50 IT and business directors involved with business application development decisions Source: A commissioned study conducted by Forrester Consulting on behalf of Appian, December, 2014
9 Execution Challenge
10 PROCESS DATA PLATFORM
11 Product Innovation Platform Process Knowledge Record 360 o Collaboration Cloud and / or On-Premise Mobile / Cross-Channel
12 Financial Services Clients Global Banking Cards / Payments Asset Private Bank / Wealth Hedge Fund / Private Equity Exchanges / Clearing Organizations Business Transformation Lending Lifecycle Customer Event Global Credit Desktop Compliance Enterprise Risk Portals Product Lifecycle Fraud / Case Program Campaign Cross-Channel Customer Case Private Label Business (launch thru support) Deal / Product Development Customer Event (Incl. OnBoarding) Compliance (Service Provider Compliance, etc.) Enterprise Information Profession Lending Program Cross-Channel Customer Experience Digitization Program Application Rationalization Front-to-Back Core Business Processes Lifecycle across: o Deals o Employee o Customers o Performance o Data o Counterparties Product Development Lifecycle Customer On- Boarding Employee On- Boarding Project Front Door Data Center Services for Customers Cross-Channel Enablement
13 Thank You Team Italy Silvia Fossati Fausta Pavesio Managing Director Senior Adviser Financial Services (Banking and Capital Markets) Michael Heffner Global Practice Leader, Financial Services
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