Mobile. JT Travel SIM. User guide

Transcription

1 Mobile JT Travel SIM User guide

2 Table of contents Getting started 3 Quick start 4 Get your US mobile number 5 Making a call 6-7 Easy dial numbers 8 Receiving a call 9 Text messages (SMS) 10 Calling records 10 Voic 10 Coverage, rates and features 11 Call forwarding from your existing number 11 Call forwarding from your new number 12 Handy hints Trouble shooting Usage Limits 16 Configuring your phone for data Configuring your phone for 20 Configuring your phone for MMS Customer service 22 codes Getting started Insert the SIM card 1. Remove your existing SIM card and store it in a safe place. The SIM card is located under the battery in most phones. Remove the battery housing (which is normally the back of the phone), and the battery. You should see the SIM card in a metal bracket. Slide out the SIM card. 2. Detach the SIM card from its plastic holder. Keep the plastic holder in your purse or wallet because it has your phone number and PIN printed on it. 3. Carefully insert the SIM card into the metal bracket where your old SIM card was previously located. Replace the battery and secure the battery housing. 2 3

3 Quick start Your service is pre-activated and ready to use. Your Global phone number starts with +44 and can be found printed on your SIM card. This number is based in the Channel Islands. Your US phone number starts with +1. This number is based in the United States. The US number will be automatically sent to you via text message when you turn the phone on and register with a US network for the first time. Please refer to page 5 for two alternative ways to get your US number. When turning your phone on, a screen will appear asking you to select your current location from two options: North America Rest of world If you are in the USA, Mexico or Canada, please select North America. If you are anywhere else in the world, please select Rest of world. Get your US mobile number There are two other ways to get a US number: 1. Visit Sign in with your phone number and PIN. From the top menu, select My Account and click on Account Details. On this page, click on the Get US Number button. Your new US number will be displayed on screen. Please take note of it. 2. Use our self service phone menu. Using a home, work, hotel or pay phone dial the freephone number of the country where you are calling from: i. In the US or Canada dial ii. In Australia dial iii. In the UK/Channel Islands dial iv. Refer to page 19 for numbers for other countries. When prompted enter your Global phone number (starts with 44) followed by #, then press 2. Your US Number will be announced over the phone (please have paper and a pen handy). It will also be sent to you via text message. 4 5

4 Making a call 1. Turn your phone on and when prompted select your location from the menu. Please see page 4 for details. 2. Dial the country code (1 for the US and Canada, 44 for the United Kingdom, 61 for Australia), area code and phone number. Example 1: To call (213) in the US, you need to dial Example 2: To call in Australia, you need to dial You must dial the country code even if you are making a local or national call and drop the leading zero if the number you are calling has one (mobile numbers in Europe often have a leading zero for example). For international calls you need to dial + before the number you wish to call. 3. Press the call key and please wait. In the United States and Mexico your call will connect normally. Outside of these countries ignore any messages shown on your screen. You will be disconnected for 10 to 30 seconds, and then your phone will call back. 4. Answer the call normally. Your call will be connected after a few seconds. If your phone does not ring back, please try again. Make sure you wait for up to 60 seconds for your phone to call back. If your phone still does not ring back you may need to configure your phone or use Prefix Calling (please refer to Handy Hints page 12). 6 7

5 Easy dial numbers 121 Voic 654 Get US Number 154 Customer Service 103 Disable Call Forwarding Enable Data Connection Local Emergency Services Disable Data Connection Record or change your Voic greeting message Receiving a call There are two ways family and friends can call you at anytime, wherever you are in the world within our coverage area. 1. They can dial your US (1) or Global (44) number. 2. They can call you freephone (at no charge to themselves). i. They need to dial the following freephone number for the country they are calling from: USA Australia United Kingdom/Channel Islands Germany France Canada ii. At the prompt, they enter your US (1) or Global (44) number. To enable this service dial 373 and to disable the service dial

6 Text messages (SMS) This service supports international text messaging. Simply compose the text message using your phone and enter the number you wish to send the message to. Remember to enter the country code (1 for the US and Canada, 44 for the United Kingdom, 61 for Australia), area code and phone number. Example 1: To text (213) in the US, you need to dial Example 2: To text in Australia, you need to dial Calling records Records of all your calls, text messages and data charges are updated instantaneously in your online account. To access your call records, visit and sign in with your phone number and PIN. From the top menu, select My account and then Calling history. Coverage, rates and features To find out information on coverage, rates and features applicable to your service visit and sign in with your phone number and PIN. From the top menu, select My service. Call forwarding from your existing number You can forward or divert calls from your existing number to your new phone number by entering a short code in your existing phone. Turn your existing phone on. Dial **21* followed by your new US or Global number, followed by #. For example **21* # Press yes/ok/send. You will either see a message on your screen or receive a text message confirming that forwarding has been enabled. Voic Voic is automatically enabled on your account. A Turn your phone off and on again for the setting changes caller will be directed to Voic if you don t answer the to take effect. Calls to your existing number will now be call, if your phone is busy or switched off. You will be sent forwarded to your JT Travel SIM number. a text message when you receive a Voic . To retrieve When you return from your trip, dial ##21# to disable your Voic messages, dial 121 and follow the voice call forwarding. prompts. To record or change your Voic greeting 10 message dial 732 and follow the prompts. 11

7 Call forwarding from your new number Calls to your US and Global numbers may be forwarded to any other number, including your existing number. The standard rate for this call applies. To enable, dial 102 followed by the country code and number you wish to forward to, then press the call, send or OK key. To disable, dial 103, then press the call, send or OK key. Handy hints Configure your phone Certain phones may need to be configured in order for the Callback function to work correctly. If the call back does not occur, or if you hear a message saying the call cannot be completed, your handset may not be fully compatible, or may require configuration, as per the following instructions. Motorola phones - Select Menu, then select Services, then select Callback, then select Smartphone mode and then select Off, then exit. or Select Menu, then select Tools, then select Services, then select Callback, then select Smartphone mode and then select Off, then exit. Nokia phones - Select Menu, then select Services, then select Callback, then select Smartphone mode and then select Off, then exit. Coverage, rates and features Prefix calling If you are trying to make a call and the call back does not occur or if you hear a message saying the call cannot be completed, please do the following: Dial *126* followed by the country code, area code and phone number, followed by #. Example 1: If you wish to call in the UK, you would dial *126* # Example 2: If you wish to call (213) in the US, you would dial *126* # Example 3: If you wish to call in Australia, you would dial *126* # US Number Your US number remains active and will receive calls and text messages for up to two months after the last use of the service. If you use the service after this two month period you will automatically receive a new US number (it will be sent to you via text message). Your Global (44) number remains active and will receive calls and texts for up to 18 months after the last use of the service

8 Trouble shooting Your phone doesn t display a network: 1. If this is the first time you have used the service, check that your phone is unlocked to work with any SIM card. If your phone is locked you may receive an error message such as Network lock, SIM not valid or Phone restricted. 2. Check that you are in a location that has coverage. If you are in remote countryside or are underground, you may not have coverage. 3. If you think you should have coverage, you may need to change the network. Use your phones menu to view a list of networks, and change to a different network if one is available. You may need to refer to your handset manual for instructions. 4. For further assistance, please contact Customer Service. Your phone displays a network, but you can t make a call: 1. Wait 60 seconds and repeat your call. Enter + followed by the country code (1 for the US and Canada, 44 for the United Kingdom, 61 for Australia), area code and phone number you are trying to call. You must dial the country code even if you are making a local or national call and drop the leading zero if the number you are calling has one (mobile numbers in Europe often have a leading zero for example). Do not dial the international prefix of the country you wish to call, it is not required. 2. If you selected the wrong location from the menu when you turned your phone on, you will not pick up a network. Please turn your phone off, then on again and re-select your location. If you are in the USA, Mexico or Canada, please select North America. If you are anywhere else in the world, please select Rest of world. 3. Some networks in certain locations can be unreliable, particularly if you are moving (on a train, bus or car). Use your phone s menu to view a list of networks, and change to a different network if one is available. You may need to refer to your handset manual for instructions. 4. If you are trying to make a call outside of the USA, and the call back does not occur or if you hear a message saying the call cannot be completed, please use prefix calling to make the call (please refer to prefix calling page 13). 5. For further assistance, please contact Customer Service

9 Usage limits As a responsible telecoms provider, we want to help you manage the costs involved with using your phone abroad. That s why we ve created the innovative JT Travel SIM, which gives you access to excellent value roaming rates. To help you manage your usage, the JT Travel SIM comes with a 50 daily usage limit. Once this limit has been reached within a 24 hour period, your connection will be temporarily suspended. Based on normal usage, it is unlikely that you ll ever reach this limit, however it s there to help you manage your spending. Should you reach this limit, and wish to extend it, please contact our Customer Service team, free of charge, by dialling 154 from your Travel SIM mobile. Configuring your phone for data Data is available in over 160 countries and allows you to access the internet, instant messaging and from your phone (if you phone has these features). Your phone must be configured to work with our data service. Visit and sign in with your phone number and PIN. From the top menu, select My service, followed by Data Services and then click on the Configure your Phone button and follow the instructions. Alternatively refer to the following instructions for specific phone brands. iphone and ipad - Tap Settings, then tap General, then tap Network, ensure Cellular Data is on, ensure Data Roaming is on, Tap Cellular Data Network, enter the APN as mobiledata. Leave username/password fields blank. Launch Browser. (You may have to switch the phone off and on again). Android Select Settings, then Wireless and network, then select Mobile networks. Ensure Data enabled and Data roaming are ticked. Then select Access Point Names, press or tap on the Menu or Settings button and select New APN. Enter the Name as ekit and APN as mobiledata. Press or tap the Menu or Settings button and select Save. Ensure ekit is selected as the preferred APN. Motorola phones - Select Menu, select Settings, select Connectivity, select Data Account, select GPRS, select Options, select Add, enter the Account name ekitdata. Enter the APN as mobiledata, select Done, select Yes to save. Go back to Menu, select Services, select Internet service, select Settings, select Profiles, enter the Profile name as Internet, enter the Homepage as Select Data account, select GPRS, select ekitdata, select Done, select Yes to save. Highlight Internet, select Options and select Activate. Nokia phones - Select Menu, select Settings, select Configuration, select Personal Configuration Settings, select Options, select Add New, select Web. Select Account Name and change to ekitdata. Press OK. Select Homepage and enter Press OK. Select Use Preferred Access Point change to No. Select Access Point Settings, select Bearer Settings, select Packet Data Access Point and change to mobiledata. Press OK. Go back to ekitdata, select Options and select Activate

10 Sony Ericsson phones - Select Menu, select Settings, select Connectivity, select Data Communication, select Data Accounts, select New Account, select GPRS Data, enter an account name like data, enter APN as mobiledata, select Save. Samsung phones - Select Menu, select Internet, select Create, select Set Name and enter ekitdata. Select Home URL and enter Select Port and enter 9201, scroll to GPRS settings and press Select. Select Access name and enter mobiledata, press Save, select ekitdata as main profile, select Save. LG phones - Select Menu, select Internet, select Profiles, select Options, select Add New, enter a name, e.g. Internet and select Ok, in the profiles main menu select Options, select Settings, enter a valid homepage: select Bearer and choose GPRS, select GPRS Settings, select APN and enter mobiledata, return to the Internet main menu and select Home. *This will launch the web browser. Windows 7 phones Select Settings then Mobile Network then set Data Roaming to on (if not already) then Add APN then enter mobiledata and Save. Blackberry We do not support the Blackberry service, although internet access and instant messaging can be configured on your phone. Please refer to Tips Tip 1: In order to access GPRS Data you may need to select a different network from the network on which you make and receive calls. Please refer to for information on which provider you will need to select. Tip 2: In order to access 3G Data, you must have a 3G phone and you must select the applicable 3G network operator for the country you are in. Please refer to for information on which provider you will need to select

11 Configuring your phone for Please refer to your phone manual for instructions on setting up . Configuring your phone for MMS If your phone has MMS as a feature, you must configure it as well as configuring data before the MMS function will work. Visit and sign in with your phone number and PIN. From the top menu, select My service, followed by Data Services and then click on the Configure your Phone button and follow the instructions. Alternatively refer to the following instructions for specific phone brands (these instructions may not apply to every model of this manufacturer please refer to your phone manual if the instructions are not applicable). iphone Tap Settings, then tap General, then tap Network, then tap Cellular data network, then enter the APN as mobiledata, then enter the MMS APN as mobiledata, and then enter MMSC as Leave the other fields blank. Motorola phones Select Menu, select Messaging, select Message Settings, select Multimedia message, select Profiles, select Add new, enter Profile name as ekitmms, enter MMSC address as Select Data account, select GPRS, select ekitdata, select Done and select Yes to save. Nokia phones Select Menu, select Settings, select Configuration, select Personal Configuration Settings, select Options, select Add New, select Multimedia Message, select Account Name and change to ekitmms. Press OK. Select Server Address and enter Press OK. Select Use Preferred Access Point change to No. Select Access Point Settings, select Bearer Settings, select Packet Data Access Point and change to mobiledata. Press OK. Go Back to ekitmms, select Options and select Activate. Android Select Settings, then Wireless and network, then select Mobile networks, then Access Point Names, then press or tap on the Menu button and select New APN. Enter the Name as ekit, APN as mobiledata, MMSC as and MMS port as Press or tap the Menu button and select Save. Ensure ekit is selected as the preferred APN. Samsung phones Select Menu, select Messages, select Settings, select Multimedia messages, select Multimedia message profiles, select Options, select Create, select Set name and enter ekitmms. Select Home URL and enter mms.ekit.com:8002/. Select Port and enter Select GPRS setting, select Access name and enter mobiledata, select Save. When back to the setting page select Save. Select ekitmms and select Save

12 Customer service Our Customer Service team are available 24 hours a day, 7 days a week. To contact them please dial one of the contact numbers below depending on the country you are calling from. UK/Channel Islands Australia Belgium * Canada Finland * France * Germany Greece Ireland Italy Netherlands New Zealand Spain Sweden Switzerland United States codes Afghanistan 93 Bhutan 975 Albania 355 Bolivia 591 Algeria 213 Bosnia and Herzegovina 387 American Samoa Botswana 267 Andorra 376 Brazil 55 Angola 244 British Virgin Islands Antarctica 672 Brunei 673 Antigua & Barbuda Bulgaria 359 Argentina 54 Burundi 257 Armenia 374 Cambodia 855 Aruba 297 Cameroon 237 Ascension Island 247 Canada 1 Australia 61 Canary Islands 1 34 Austria 43 Cape Verde Islands 238 Azerbaijan 994 Cayman Islands Azores 351 Central African Republic 236 Bahamas Chad 235 Bahrain 973 Chatham Island 64 Bangladesh 880 Chile 56 Barbados Chile (Easter Island) 56 Belarus 375 China 86 Belgium 32 Christmas Island 61 Belize 501 Cocos Island 61 Benin 229 Colombia 57 Bermuda Comoros 269 * Press 0# to speak to Customer Service

13 Congo 242 French Guiana 33 Cook Islands 682 French Polynesia 689 Costa Rica 506 Gabon 241 Croatia 385 Gambia 220 Cuba 53 Georgia 995 Cyprus (North) 357 Germany 49 Cyprus (South) 357 Ghana 233 Czech Republic 420 Gibraltar 350 DR Congo 243 Greece 30 Denmark 45 Greenland 299 Diego Garcia 246 Grenada Djibouti 253 Guadeloupe 33 Dominica Guam Dominican Republic Guantanamo Bay 1 East Timor 670 Guatemala 502 Ecuador 593 Guernsey 44 Egypt 20 Guinea 224 Eritrea 291 Guinea Bissau 245 Estonia 372 Honduras 504 Ethiopia 251 Hong Kong 852 Faeroe Island 298 Hungary 36 Falkland Islands 500 Iceland 354 Fiji 679 India 91 Finland 358 Indonesia France 33 Iran 98 Iraq 964 Macau 853 Ireland 353 Macedonia 389 Isle of Man 44 Madagascar 261 Israel 972 Malawi 265 Italy 39 Malaysia 60 Ivory Coast 225 Maldives 960 Jamaica Mali 223 Japan 81 Malta 356 Jersey 44 Marshall Islands 692 Jordan 962 Mauritius 230 Kazakhstan 7 Mayotte 262 Kenya 254 Mexico 52 Kiribati 686 Micronesia 691 Kosovo 381 Midway Island 1 Kuwait 965 Moldova 373 Kyrgyzstan 996 Monaco 377 Laos 856 Mongolia 976 Latvia 371 Montenegro 382 Lebanon 961 Montserrat Lesotho 266 Morocco 212 Liberia 231 Mozambique 258 Libya 218 Myanmar 95 Liechtenstein 423 Namibia 264 Lithuania 370 Nauru 674 Luxembourg 352 Nepal

14 Netherlands 31 Puerto Rico 1 Netherlands Antilles 599 Qatar 974 New Caledonia 687 Reunion 33 New Zealand 64 Romania 40 Nicaragua 505 Russia 7 Niger 227 Rwanda 250 Nigeria 234 Saint Barthelemy 590 Niue 683 St Helena 290 Norfolk Islands 672 St Kitts & Nevis North Korea 850 St Lucia Northern Marianas Saint Martin Sao Tome 239 St Pierre & Miquelon 508 Norway 47 St Vincent & The Grenadines 1784 Oman 968 San Marino 378 Pakistan 92 Saudi Arabia 966 Palau 680 Senegal 221 Palestine 970 Serbia 381 Panama 507 Seychelles 248 Papua New Guinea 675 Sierra Leone 232 Paraguay 595 Singapore 65 Peru 51 Slovakia 421 Philippines 63 Slovenia 386 Pitcairn Islands 870 Solomon Islands 677 Poland 48 Somalia 252 Portugal 351 South Africa 27 South Korea 82 Turkmenistan 993 Spain 34 Turks and Caicos Islands 1649 Sri Lanka 94 Tuvalu 688 Sudan 249 Uganda 256 Suriname 597 Ukraine 380 Swaziland 268 United Arab Emirates 971 Sweden 46 United Kingdom 44 Switzerland 41 United States 1 Syria 963 Uruguay 598 Taiwan 886 US Virgin Islands Tajikistan 992 Uzbekistan 998 Tanzania 255 Vanuatu 678 Thailand 66 Vatican City 39 Togo 228 Venezuela 58 Tokelau 690 Vietnam 84 Uruguay 598 Wallis & Futuna 681 Tonga 676 Western Samoa 685 Trinidad & Tobago Yemen 967 Tunisia 216 Zambia 260 Turkey 90 Zimbabwe

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