Jesse Jones,Arknasas State Highway and Transportation Department

Transcription

1 Pennsylvania Department of 1. Please provide your Name and Organization 26 s Jeff Honefanger,Ohio D.O.T. Linda Hope,CT Department of Jim Wright,WA State Department of ted coulianos,mn DOT Richard Smith,Wyoming Highway Patrol Kartikeya Patel,NJDOT Freight Services Donna Earle,VT Department of Motor Vehicles Wally Ballou,Kansas Department Of Ellis Tompkins,Nebraska Department of Roads KIEN LE,California Department of Wayne Kessinger,WVDOT Central Chad Sheppick,Utah Department of Jesse Jones,Arknasas State Highway and Department Linda Bell,Michigan Department of Debra Bradshaw,Missouri Department of Steven Todd,IL Dept of OS/OW Permit Office Jeff Honefanger,Ohio D.O.T. Linda Hope,CT Department of Jim Wright,WA State Department of ted coulianos,mn DOT Richard Smith,Wyoming Highway Patrol Kartikeya Patel,NJDOT Freight Services Donna Earle,VT Department of Motor Vehicles Wally Ballou,Kansas Department Of Ellis Tompkins,Nebraska Department of Roads KIEN LE,California Department of Wayne Kessinger,WVDOT Central Chad Sheppick,Utah Department of Jesse Jones,Arknasas State Highway and Department Linda Bell,Michigan Department of Debra Bradshaw,Missouri Department of Steven Todd,IL Dept of OS/OW 2. How many oversize/overweight hauling permits does your organization process annually? Less than 100, % 100, , % 300, , % 400, , % More than 500, % Unknown 0 0% % 1 of 12

2 Pennsylvania Department of 3. Do you use software to manage the application, review and/or issue of permits? Yes 25 96% No 1 4% % 4. Does your software support the following? (select all that apply) Auto issue/denial of permits 18 72% Walk-in permits 17 68% Save a previously approved route 15 60% Clone an existing permit to create a new one Allow a Motor Carrier to change information on an 22 88% approved permit Perform route analysis prior to submitting a permit 3 12% application Pre-screen the permit prior to submitting the permit 14 56% application 11 44% Coordinate State Police escorts 1 4% Issue permits 24x % Manage the work flow for manual permit reviews 13 52% Support Emergency moves 11 44% Provide pre-approved routes 6 24% Provide the capability to submit and process annual permits 18 72% Calculate permit fees 23 92% Interface with other DOT systems for routes, bridges, and restrictions 12 48% Require trailer information/registration information 15 60% Support bridge analysis and review 14 56% Support traffic analysis and review 5 20% Save Motor Carrier equipment data 14 56% Allow a user to attach supporting documents 4 16% Allow the entry of authorization information for traversing weight-restricted roads 7 28% Coordinate local permit and approval 4 16% Process Superload permit applications 17 68% Track performance metrics 10 40% Provide reporting capability 20 80% Use Smart Forms for data entry 5 20% Provide real-time construction updates 6 24% Provide the option to select automatic routing 10 40% Provide an alternative route for denials 7 28% Perform automatic weight calculations 14 56% Provide the ability to point and click to build a route 8 32% Other, please specify 4 16% Jim Wright,WA State Department of Steven Todd,IL Dept of OS/OW Permit Office All of the above and more Self-issue 24/7 for other than superloads (exceeding 200K, 16 ft. high, or wide, or 125 ft. load length. Idaho uses mainframe applications for the issuance of overlegal permits We are a few months away from implementing a new fully automated in house route and bridge analysis permit system that will cause us to check most every box above 2 of 12

3 Pennsylvania Department of 5. How was your permitting software acquired? (select all that apply) Custom in-house development 9 36% Third-party development 12 48% Commercial off-the-shelf (COTS) Vendor/Application 7 28% Government off-the-shelf (GOTS) Agency/State 1 4% Software as a Service (SaaS) 0 0% 6. If COTS or GOTS what is the level of customization? Out of the box, no customization 1 4% Less than 25% 1 4% 26-50% 4 16% 51-75% 0 0% More than 75% 4 16% Not COTS/GOTS 15 60% % 7. Did you use a systems integrator? Yes 3 30% No 7 70% % 5 s Wayne Kessinger,WVDOT Central Debra Bradshaw,Missouri Department of Bentley (ARPS) We don't know what you mean by "systems integrator". In house consultant Don't know what you are asking. Bentley 3 of 12

4 Pennsylvania Department of 8. Please provide us with the contact information for the COTS/GOTS 7 s Jeff Honefanger,Ohio D.O.T. Brian Curran,Bentley Systems,2930 Haverford Road,Ardmore,PA, , Jim Scott,Bentley Systems,5889 Greenwood Plaza, Suite 310,Englewood,CO, ,jim.scott@bentley.com Tom Gergel,Bentley Systems,1245 North Ashbrooke Drive,West Chester,PA, ,tom.gergel@bentley.com Wally Ballou,Kansas Department Of Tim Pilcher,ProMiles,1900 Texas Avenue,,Bridge City,TX, , Wayne Kessinger,WVDOT Central Dan Vogen,Bentley Systems,Downers Grove,IL, ,Dan.Vogen@bentley.com Greg Sutton,Victoria,BC,,greg.sutton@gov.bc.ca Dan Vogen,Bentley Systems (bought when still CW Beilfuss) 9. How long has your permitting software been in use in your organization? Less than 1 year 3 12% 1-2 years 2 8% 3-4 years 1 4% 5 or more years 19 76% Unknown 0 0% % 10. How long did the software implementation take? Less than 3 months 0 0% 3-6 months 1 4% 6-12 months 3 12% months 5 20% months 7 28% Greater than 24 months 5 20% Unknown 4 16% % 4 of 12

5 Pennsylvania Department of 11. Has all planned functionality been implemented? Yes 10 40% No 10 40% Other, please specify 5 20% Jim Wright,WA State Department of Wally Ballou,Kansas Department Of Automatic mapping and bridge approvals to be implimented in future Considering routing capability We are still in the Process of Development Current functionality is appropriate although Idaho is in theprocess of updating to a non-mainframe platform. Constantly evolving process % 12. What routing methods does your software support? Manual (enter a route step by step) 18 72% System Generated (enter a route by beginning and ending points) 11 44% Automatically perform a system re-route 2 8% Other, please specify 7 28% Wayne Kessinger,WVDOT Central Static Routing Manual routing as well as online preapproved static routes Free form text Supports manual and auto routing Origin and destination codes allows mainframe to insert routes located on a table within the application. None Manual = picking by segments and texting into format 5 of 12

6 Pennsylvania Department of 13. What routing options does your software support? (select all that apply) Beginning/Ending street address 10 40% Intersection 14 56% State entry point 17 68% Location reference (i.e. Latitude/Longitude) 3 12% Map reference (point/click) 11 44% Other, please specify 10 40% Jim Wright,WA State Department of Richard Smith,Wyoming Highway Patrol Chad Sheppick,Utah Department of TEXT ENTRY ONLY Origin Destination route and variances ie 12 miiles NE Jct 11 & 19 hwy city to city, town to town online preapproved static routes Route with begining and ending mileposts Manual entries NJDOT issues permit only on State and Interstate routes. Toll roads are not included in the permitting process. Border or city to city points Routing is not yet functional Manual entry 14. Are local roads included during routing? Yes 7 28% No 13 52% If No, please explain 5 20% Jesse Jones,Arknasas State Highway and Department Permits are issued for provincial (state) roads only. Local roads are added via a note when required for consitancy in route. state routes and Interstate only Routing is not yet functional intersection nodes for County and some locals in system State highways and interstates only. We only route roads under our instruction % 6 of 12

7 Pennsylvania Department of 15. Do you provide a Geographic Information System (GIS) layer? Yes 6 24% No 19 76% % 16. How was your GIS developed and maintained? In-house developed and maintained 3 50% Vendor developed and maintained 3 50% COTS/GOTS 1 17% Other, please specify 1 17% collaboration, we maintain restrictions/mapping, vendor map updates & hosting/mnt 17. What does the GIS layer support? (select all that apply) Routing 6 100% Route Restrictions 6 100% Bridges 6 100% Weight-restricted Roads 5 83% Construction 5 83% Traffic conditions 2 33% Other, please specify 1 17% All of the above and more - Anything we add to the database/restriction manager 18. Please provide us with the contact information for the GIS vendor (if applicable) 4 s Bentley (See Previous Reply) Michael Webb,ProMiles Software Development Corp,,,Bridge City,TX, , Wally Ballou,Kansas Department Of Tim Pilcher,ProMiles,1900 Texas Avenue,,Bridge City,,TX, , Linda Bell,Michigan Department of Bentley Systems Inc 7 of 12

8 Pennsylvania Department of 19. What payment options do you provide permit applicants? (select all that apply) Account Invoicing 10 40% Escrow Account 12 48% Cash/Check 17 68% Credit Card 22 88% Direct Automated Clearing House (ACH) 1 4% Other Electronic Payment 3 12% Other, please specify 5 20% Jim Wright,WA State Department of Debra Bradshaw,Missouri Department of Comdata Comcheck, ESF checks Credit card after invoice has been recieved. check, money order Cash, Check in person; Check by mail; Credit Card for all electronic applications. ECHECK 20. How satisfied are you with your permitting system? Top number is the count of respondents selecting the option. Bottom % is percent of the total respondents selecting the option. Very Dissatisfied Dissatisfied Satisfied Very Satisfied % 4% 60% 32% 8 of 12

9 Pennsylvania Department of 21. What do you like least about your permitting system? 25 s Jeff Honefanger,Ohio D.O.T. Linda Hope,CT Department of Jim Wright,WA State Department of We do not own source code. Too much "hard coding" which requires chnages to be completed by vendor. We need the local road data included to make the system fully functional. NO ROUTING FUNCTION, 24/7 SELF APP OR PERMIT CAPABILITY, NO REPORTS FLEXIBILITY, NO INTEGRATION OF ALL OS/OW PERMIT TYPES Allows customer to order permits beyond our limits. Lack of mapping software, however this is on our radar as an advancement. no Gis mapping System is old. In the beginning process of replacing system More of a management challenge - TxPROS has radically changed/improved our operating environment much quicker than expected. The other thing is we need to adjust our routing verbiage b/c it's too much info for some carriers. Transformation is a continuous work in progress. No automatic routing for customer to choose origin and destination and route(s) are provided to the customer automatically. ted coulianos,mn DOT Richard Smith,Wyoming Highway Patrol Kartikeya Patel,NJDOT Freight Services Wally Ballou,Kansas Department Of Ellis Tompkins,Nebraska Department of Roads KIEN LE,California Department of Wayne Kessinger,WVDOT Central very old core (first implemented in 1990). not as flexible as more modern OS platforms. Is not on the web and no routing program Needs to Improve a lot, It's under process Software is still undergoing improvements. The current one is outdated and does not have automatic routing Routing is difficult for some customers None The self-issue site (GotPermits.com) allows automatic routing and sometimes it picks routes we would not recommend. As it is a mainframe system, the inability to point and click for many of the processes limits efficiency. There is no GIS integration which would also benefit the efficiency of permit issuance. Chad Sheppick,Utah Department of Jesse Jones,Arknasas State Highway and Department Linda Bell,Michigan Department of Debra Bradshaw,Missouri Department of Steven Todd,IL Dept of OS/OW Permit Office No functional routing system 1) Time it takes to make a change and 2) manual effort to rebuild network System limitations for adjusting payments. N/A The system is difficult to maneuver around in. It should be tab based program. Routing system needs to be more customer friendly It's not automated. Our new automated system to be implemented this calendar year will obviously resolve that. 9 of 12

10 Pennsylvania Department of 22. What do you like most about your permitting system? 25 s Jeff Honefanger,Ohio D.O.T. Linda Hope,CT Department of The efficiency the system provides. It allowed us to move away from the old Vax permitting system. NOTHING Cuts down on the amount of time we spend taking applications over the phone. The permit system we use is an in house system that is part of our main motor vehicle system. It is maintained in house. We have the ability to have business rules in our system which also allows us to offer the system to our customers as a self serve option. user friendly The system has served us well... but needs replacing Easy to use, little training rqrd, 50% customer self-issue day 1. Reporting and data we never had before & can use to target roadway funding, ability for field staff to see/maintain open corridors. real time restriction mgt. Ability to issue more permits faster. Customers have stopped screaming at us! The list goes on... Jim Wright,WA State Department of Self-issuing of non-superload permits 24/7. ted coulianos,mn DOT Richard Smith,Wyoming Highway Patrol Kartikeya Patel,NJDOT Freight Services Wally Ballou,Kansas Department Of Ellis Tompkins,Nebraska Department of Roads KIEN LE,California Department of Wayne Kessinger,WVDOT Central Chad Sheppick,Utah Department of Jesse Jones,Arknasas State Highway and Department Linda Bell,Michigan Department of Debra Bradshaw,Missouri Department of Steven Todd,IL Dept of OS/OW Permit Office it works. easy to use It is user friendly. Automatic permit issuance feature. The new one will provide automatic routing Ease of use by office staff Allow customer to submit application and retrieve permit electronically. Save paper hard copies. It is efficient and relatively easy to use. As it is a home-grown system, it has been tailored to be as efficient as possible using that platform. Ability to use an existing permit to create a new permit does reduce duplication of effort. Has teh full potential for routing sub system 1) Speed of issuance compared to manual application 2) Integration with authoritative data sources in other Divisions of WisDOT Ease of use. Improved effiecency and safety The routing piece of the program is nice feature. Speed and accuracy Very user friendly, we own it so we aren't beholden to a "Bentley", etc. outside vendor. 10 of 12

11 Pennsylvania Department of 23. Does your policy or process support the following? (select all that apply) Auto issue/denial of permits 20 77% Walk-in permits 21 81% Envelope routes 9 35% Allow a Motor Carrier to change information on an approved permit 4 15% Allow a Motor Carrier to change information on a submitted permit 13 50% Issue permits 24x % Support Emergency moves 18 69% Annual permits % Blanket permits 12 46% Emergency Blanket permits 6 23% Support bridge analysis and review 19 73% Support traffic analysis and review 8 31% Save Motor Carrier equipment data 14 54% Coordinate local permit and approval 4 15% Process Superload permit applications 22 85% Process Regional (multi-state) permits 7 27% Provide manual alternate routes identified by DOT staff 19 73% Verbal approvals 7 27% Provide a direct DOT staff contact for Superload customer service 17 65% Provide detailed permit status including a direct contact name for customer service 17 65% Other, please specify 1 4% Wally Ballou,Kansas Department Of Online Chat support 24. Please add any other comments you feel would be relevant. 4 s Wally Ballou,Kansas Department Of NOTE THAT NV IS ONE OF MANY STATES THAT HAS OS/OW PERMITTING FUNCTIONS SPLIT BETWEEN DEPTS. NDOT DOES ODV'S (NON-REDUCIBLES AND THE ODD OTHERS). NV DMV DOES LCVS/IFAT/IRP. Vendor is great to work with, flexible, and delivers as promised. Great value/return on investment. We're going to issue 750k+ permits this year. Would be happy to discuss. We are in the process of developing this applicaiton and working with our selected vendor. We are very happy with our choosen vendor. We are looking at transboundary multi jurisdicitonal permitting system 11 of 12

12 Pennsylvania Department of 25. Who should we contact if we have follow-up questions or comments? 26 s Jeff Honefanger,Ohio D.O.T. Linda Hope,CT Department of Jim Wright,WA State Department of ted coulianos,mn DOT Richard Smith,Wyoming Highway Patrol Kartikeya Patel,NJDOT Freight Services Donna Earle,VT Department of Motor Vehicles Wally Ballou,Kansas Department Of Ellis Tompkins,Nebraska Department of Roads KIEN LE,California Department of Wayne Kessinger,WVDOT Central Jeff Honefanger,Ohio Department of, Special Hauling Permits Section,1980 West Broad Street,,Columbus,OH, ,jeff.honefanger@dot.state.oh.us Mike Spurlock,GDOT,935 E Confederate Ave, Building 24,,Atlanta,GA, ,mspurlock@dot.ga.gov,1263 S STEWART ST #105,,CARSON CITY,NV, ,JRICHTER@DOT.STATE.NV.US Linda Hope,Ct Department of,2800 Berlin Turnpike,,Newington,CT, ,Linda.Hope@ct.gov,5104 Donnally Cresent,,Regina,SK, ,slozinsky@sgi.sk.ca Tommy Thames,MDOT,p o box 1850,,Jackson,MS, ,tthames@mdot.state.ms.us Unita "Sis" Guarisco,LA DOTD,1201 Capitol Access Road,The Truck,Baton Rouge,LA, ,sis.guarisco@la.gov Carol Davis,TxDMV,,,,TX, ,carol.davis@txdmv.gov Jim Wright,WA State Department of,po Box 47367,,Olympia,,WA, ,wrightji@wsdot.wa.gov ted coulianos,mndot Office of Freight & CVO,395 John Ireland Blvd,Mail Stop 420,St Richard Paul,MN, ,ted.coulianos@state.mn.us Smith,Wyoming Highway Patrol,5300 Bishop Blvd,,Cheyenne,WY, ,richard.smith@wyo.gov Kartikeya Patel,NJDOT,1035 Parkway,,Trenton,NJ, ,kartikeya.patel@dot.state.nj.us Himanshu Patel,NJ DOT,1035 Parkway Avenue,,Ewing,NJ, ,himanshu.patel@dot.state.nj.us Donna Earle,VT Department of Motor Vehicles,120 State Street,,Montpelier,VT, ,donna.earle@state.vt.us Wally Ballou,Kansas Department of,700 SW Harrison,,Topeka,KS, ,ballou@ksdot.org Ron Kontos,Nebraska Department of Roads,1500 Highway 2,PO Box 94759,Lincoln,NE, ,ron.kontos@nebraska.gov KIEN LE,California Deparment of,1120 N Street, MS#36,,Sacramento,CA, ,kien_le@dot.ca.gov Wayne Kessinger,WVDOT Central,1900 Kanawha Boulevard East,Bldg. 5, Room A-356,Charleston,WV, ,wayne.j.kessinger@wv.gov,3311 W State St,,Boise,ID, ,reymundo.rodriguez@itd.idaho.gov Jeffrey Monty,MoTI,,,Victoria,BC, ,jeff.monty@gov.bc.ca Kathleen Nichols,OSOW Permit Unit - Motor Carrier Services Section,4802 Sheboygan Avenue, Room 151,,Madison,WI,(608) ,kathleen.nichols@dot.wi.gov Chad Sheppick,Utah Department of Adam Anderson,Utah Department of,4501 South 2700 West Box ,,Salt Lake City,UT, ,adamanderson@utah.gov Jesse Jones,Arknasas State Highway and Department Linda Bell,Michigan Department of Debra Bradshaw,Missouri Department of Steven Todd,IL Dept of OS/OW Permit Office Alan Meadors,Arkansas State Highway and Department,10324 Interstate 30,,Little Rock,AR, ,alan.meadors@ahtd.ar.gov Linda Bell,MDOT,7575 Crowner Dr,,Dimondale,MI, ,belll@michigan.gov Debra Bradshaw,MoDOT,1320 Creek Trail Drive,,Jefferson City,MO, ,debra.bradshaw@modot.mo.gov Steven Todd,IL Dept of,2300 S. Dirksen Parkway,Room 009,Springfield,IL, ,steven.todd@illinois.gov 12 of 12