TRAINING PLAN Texas Department of Transportation Motor Carrier Division (MCD) Texas Permit Routing Optimization System.

Transcription

1 TRAINING PLAN Texas Department of Transportation Motor Carrier Division (MCD) Texas Permit Routing Optimization System TxPROS Version: 1.2 Revision Date: 10/5/2010

2 Table of Contents Introduction... 4 Deliverable... 4 Overview... 4 Types of Training... 5 Routing... 5 Permitting... 6 Administration... 6 Restriction Management... 6 GIS Reporting... 6 Level 1 Help Desk... 7 Route Tuning... 7 Advanced Restrictions... 7 Historical Routing... 7 IT... 7 Personnel... 8 Identify Methods of Training... 8 Table of Activities... 9 Revision History

3 Table of Tables TABLE 1: TRAINING ACTIVITIES

4 Introduction This will describe the activities required to train MCD employees, other TxDOT employees, and the motor carrier industry on the use of the TxPROS system. Deliverable This document is the deliverable for item of the TxPROS Statement of Work named the which addresses the activities and associated responsibilities required for Phases 3 and 5 to produce the materials and conduct the appropriate to satisfy the requirements as identified in the RFO, RFO response and Project Approach Document (1.1.1). Overview This document describes the activities necessary to train users on the TxPROS system. It will identify which groups to train, types of, and the activities required to perform this. Following the descriptions for each of these sessions will be a table listing their activities. Separate documents, The Work Breakdown Structure (WBS) and WBS dictionary will define these activities, detail who will need to perform the listed activities, and list estimated work effort times for the activities, any dependencies identified, and the deliverable reference number from the Statement of Work that the activities help to fulfill. 4

5 Types of Training The following types of will be necessary for the TxPROS system: Routing Permitting Administration Restriction Management Reporting Level 1 Help Desk Route Tuning Advanced Restrictions Historical Routing IT Routing The routing will cover the use of the TxPROS system for routing. This will include how to enter locations and how to modify the routes using via points, highway names, drag route, or other means. 5

6 Permitting This will cover the use of the permitting system for daily permit office use. This will include, but not be limited to the following: Issuing and processing permitting Interfacing with routing Dashboard use and configuration Searching and Reports Route inspections/super load functionality WASHTO permits Administration This will cover the use of the administrative functionality within the TxPROS permitting system. This will include, but not be limited to the following: Creating users and assigning permissions Creating and modifying permit types Creating and modifying queues Other system maintenance tables Finance includes processing, reconciling, and reporting Cash office includes searching for permits, recording payments, and closing out shifts Permit office reporting Envelopes includes queue and user envelopes Restriction Management Restriction Management will cover the use of the Restriction Manager and basic on how routing works around Restrictions. This will be designed for the District user and the MCD user that makes occasional changes in Restrictions. GIS Reporting Reporting will cover the use of the GIS reporting interface. This will include what types of ad-hoc reports are available, what types of canned reports are available, and how to produce these reports. 6

7 Level 1 Help Desk Level 1 Help Desk will cover how to support motor carrier users that call in for help. Route Tuning Training for the Route Tuning program will cover the use of the Route Tuning program and general guidelines for routing. This will include suggested road weightings and a description of the potential side affects possible with changes in these weightings. This will also describe how to tune roads individually. Advanced Restrictions Advanced Restrictions will cover additional subjects on Restrictions and the use of the Restriction Manager. This will have a heavy emphasis on the impact Restrictions have on routing and how routing around multiple Restrictions impacts routing. This will be designed for MCD map coordinators and other MCD users who work with Restrictions regularly. Historical Routing Historical Routing will cover routing using the historical routing program. IT IT will address the IT aspects of the TxPROS system including installation, components of the system, identifying and troubleshooting problems, system configuration, security, and networking aspects. This will also include interactions with external TxDOT and other agency systems including identification and troubleshooting of problems. 7

8 Personnel The following types of personnel will need : Section Managers Group Supervisors Lead Workers Permit Officers Business Analysts/Coordinators Administrative Support Technicians Map/Restriction Coordinator TxDOT IT Personnel TSD IT Personnel District Personnel Industry Users Identify Methods of Training Determine how the various types of will happen and who will perform the. Sample methods include: Classroom Webinar Workbook Train the trainer 8

9 Table of Activities The following table identifies all activities described in this Plan. These activities are described in the WBS which includes a description of the activity, resources to be assigned, time estimate, dependencies, and the deliverable the activity is part of. TABLE 1: TRAINING ACTIVITIES WBS Outline Number Task Name Identify which personnel will need what types of Determine how the will be done and who will perform the Identify subject matter for the routing Create draft syllabus for routing Create draft materials (workbook, etc) for routing Finalize syllabus for routing Finalize materials (workbook, etc) for routing Identify subject matter for permitting Create draft syllabus for permitting Create draft materials (workbook, etc) for permitting Finalize syllabus for permitting Finalize materials (workbook, etc) for permitting Identify subject matter for administrative interface Create draft syllabus for administrative interface Create draft materials (workbook, etc) for administrative interface Finalize syllabus for administrative interface Finalize materials (workbook, etc) for administrative interface Identify subject matter for the Restriction Management Create draft syllabus for Restriction Management Create draft materials (workbook, etc) for Restriction Management Finalize syllabus for the Restriction Management Finalize materials (workbook, etc) for Restriction Management Identify subject matter for the GIS reporting Create draft syllabus for GIS reporting Create draft materials (workbook, etc) for GIS reporting Finalize syllabus for the GIS reporting Finalize materials (workbook, etc) for the GIS reporting Identify subject matter for level 1 Help Desk Create draft syllabus for level 1 Help Desk Create draft materials (workbook, etc) for level 1 Help Desk Finalize syllabus for level 1 Help Desk Finalize materials (workbook, etc) for level 1 Help Desk Identify subject matter for the Route Tuning 9

10 TABLE 1: TRAINING ACTIVITIES WBS Outline Number Task Name Create draft syllabus for the Route Tuning Create draft materials (workbook, etc) for the Route Tuning Finalize syllabus for the Route Tuning Finalize materials (workbook, etc) for the Route Tuning Identify subject matter for the Advanced Restrictions Create draft syllabus for Advanced Restrictions Create draft materials (workbook, etc) for Advanced Restrictions Finalize syllabus for advanced Restrictions Finalize materials (workbook, etc) for advanced Restrictions Identify subject matter for Historical Routing Create draft syllabus for Historical Routing Create draft materials (workbook, etc) for Historical Routing Finalize syllabus for Historical Routing Finalize materials (workbook, etc) for Historical Routing Identify subject matter for the IT Create draft syllabus for IT Create draft materials (workbook, etc) for IT Finalize syllabus for IT Finalize materials (workbook, etc) for IT Schedule sessions Perform routing Perform permitting Perform level 1 Help Desk Perform Route Tuning Perform Advanced Restrictions Perform historical route Perform Technical Staff Training Perform IT 10

11 Revision History Version Date Name Description /07/2008 Tim Pilcher Initial draft released for TxDOT review and approval /19/2008 Tim Pilcher, Michelle Hudson Resubmitted with feedback from MCD from 4/23 phone conference and 5/ /27/2008 Michelle Hudson Updated following build of MS project file for MS /17/2008 Ray Hutchinson, Updates accepted and approved as part of Lois Johnson 1.1 9/7/2010 Tim Pilcher, Michelle Hudson /5/2010 Tim Pilcher, Michelle Hudson MS4 PMP Update Deliverable Submitted with changes to include permitting functionality and other needed updates as part of Deliverable 3.3h.7. Resubmitted with changes following feedback from MCD as part of deliverable 3.3h.7. 11