IT Services Performance Report
|
|
|
- Eugenia Bryan
- 8 years ago
- Views:
Transcription
1 UCD IT Services IT Services Performance Report January December 2013 Prepared by: UCD IT Services Date: January 2013 Seamus Shaw Chief Technology Officer
2 Contents Background 1 Service Availability Measures 2 Frequency of Service Interruption 4 Yearly Comparison 4 Individual Service Availability 7
3 Background We have a series of measures in place to monitor IT performance and service availability, in order to provide feedback on the value of investment and to quantify the improvements in levels of service. The first full year of statistics was published in January This report is our tenth full year and contains 2013 results and key comparisons with previous years. The IT plan set targets for availability of services to be achieved over the period of investment. These targets are based on standard industry measures of IT services i.e. uptime of any given service within its operational window. A set of 13 distinct IT services were measured on a weekly basis in Any failure in a service is logged and the time interval to full recovery is recorded. The % availability of the service is then measured over a 12 hour daily window (9am to 9pm), over a 5 day working week. For the purposes of this report we have compared the 2013 statistics to the yearly statistics dating back to In 2011, we broke out the Admin Systems category into the two major campus wide admin systems of Banner and Management Information (formerly Infoview) and added the new service of Software Applications (Software for U) into the performance reporting model Annual Service Levels 2010 and onwards The graph below shows the comparison from 2010 onwards over the full year. (Software Applications, Banner, and Infoview are new headings added in the year 2011) Network UCD Connect Staff Student Staff File Sharing & Connect Files Software Applications Staff Printing Student Printing Internet Elearning Management Information Banner Remote Sites 1
4 Quarterly Service Availability The graph below shows the quarterly statistics for each service for 2013 and the average availability level. The target for service availability is. During 2013 there were 2 breaches in total. Both service breaches during the second Quarter UCD Connect and Student Printing Service Availability by Quarter Q Q Q Q Summary of Quarterly Service Breaches UCD Connect: In May, following planned maintenance, the SLAPD ldap authentication service did not start. This application is completely dependent on this authentication service and without it could not restart. This has since been addressed by upgrade works on the SLAPD environment which resolved the recovery time of UCD Connect. Student Printing : In March there was an issue with the SSL Certificates on the externally managed Student Print Service. IT Services have since changed the provider of this managed service. 2
5 24/12/ /01/ /01/ /02/ /02/ /03/ /03/ /04/ /04/ /04/ /05/ /05/ /06/ /06/ /07/ /07/ /08/ /08/ /09/ /09/ /09/ /10/ /10/ /11/ /11/ /12/ /12/2013 IT Services Performance Report 2013 Frequency of Service Interruption In addition to the monthly and quarterly availability measures, a count of service breaches on a weekly basis by service is also recorded i.e. any service which breached availability in a given week contributed to the count. This measure is used as an indicator of the frequency of interruption to services Count of Weekly Service Breaches (< availability) The total number of weekly service breaches for 2013 was 13 Yearly Comparison Number of breaches Total Number Total Number Total Number duration of duration of duration of (Mins) breaches (Mins) breaches (Mins) breaches Total duration (Mins) Network UCD Connect Staff Student Staff File Sharing Software Applications Staff Printing Student Printing Internet Elearning Management Information Banner Remote Sites Admin Systems Student File Sharing The comparison with 2012 shows downtime decreased by 38.7% and the number of breaches decreased by 50%. 3
6 Overall Trends General Network: UCD Connect: Staff Student Staff File Sharing: Decrease in service breaches and downtime in 2013 over previous year. One Service Level breach This breach caused by dependency on a downstream service, SLAPD, which was unavailable during an extended rebuild of its indexes. Software Applications: Staff Printing: Student Printing: Internet: elearning: Management Information: Banner: Remote Sites: One Service Level breach This breach caused by difficulties encountered by the managed services provider in renewing SSL Certificates. 4
7 Annual Network Availability Network availability is one of the most significant factors in overall service performance. It measures the availability of the network between all buildings on the Belfield campus. Total Annual Network Downtime: 1323 Minutes in minutes in minutes in Minutes in Minutes in Minutes in Minutes in Minutes in Minutes in Minutes in 2013 The annual availability level for 2013 was 100%. The graph below shows the monthly availability comparison for 2010 onwards. Network 2010 Network 2011 Network 2012 Network 2013 Annual Remote Site Network Availability The table below lists the different campus locations and their network connections. Campus Connection Type Availability Belfield MAN 100% Blackrock MAN 100% St Vincent s Hospital MAN 100% Mater Hospital MAN 100% Crumlin Hospital MAN 99.98% Lyons Estate MAN 100% 5
8 Individual 4 Week Period Service Availability 2013 Detailed history for 2013 together with quarterly comparisons over the four year period 2010 to 2013 are provided on the following pages. Network UCD Connect Staff Student / Apps Staff File Sharing & Connect Files Software Applications / SfU 6
9 Individual 4 Week Period Service Availability 2013 (cont.) Staff Printing Student Printing Internet Elearning Management Information Banner 7
10 Individual 4 Week Period Service Availability 2013 (cont.) Remote Sites Individual Quarterly Service Availability Network UCD Connect 8
11 Individual Quarterly Service Availability (cont.) Staff Student Staff File Sharing & Connect files 9
12 Individual Quarterly Service Availability (cont.) Software Applications Staff Printing Student Printing 10
13 Individual Quarterly Service Availability (cont.) Internet Elearning Management Information 11
14 Individual Quarterly Service Availability (cont.) Banner Remote Sites 12
IT Services Performance Report
UCD IT Services IT Services Performance Report January December 2011 Prepared by: UCD IT Services Date: 1 st of June 2012 Seamus Shaw Chief Technology Officer Contents Background 1 Quarterly Service Availability
SUNY Learning Network Service Level Agreement Blackboard Learn Application and Hosting Services
SUNY Learning Network Service Level Agreement Blackboard Learn Application and Hosting Services Scope The SUNY Learning Network (SLN) offers SUNY campuses a managed hosting environment for the Blackboard
Security Annex for Firewalls Additional Terms for Firewall Service
CONTENTS 1 Glossary of Terms & Definitions... 2 2 Service Description... 2 2.1 Firewall Service and Next Generation Firewall Service... 2 2.2 Roaming SSL Access Services... 3 2.3 DMZ Services... 3 3 Vendor
Sarasota Security Team Service Level Agreement (SLA)
Sarasota Security Team Service Level Agreement (SLA) Note: References to Sarasota Security Team and Service Desk throughout this document shall denote Sarasota County Contents 1 Executive summary... 1
Service Level Agreement (SLA) for Customer by. Cybersmart ISP. (Cloud Hosting Agreement)
Service Level Agreement (SLA) for Customer by (Cloud Hosting Agreement) Effective Date: Document Owner: Version Version Date Description Author 1.0.2 07-05-2013 Service Level Agreement 1.0.3 22-10-2013
Security Annex for Firewalls Additional Terms for Firewall Service
CONTENTS 1 Glossary of Terms & Definitions... 2 2 Service Description... 2 2.1 Firewall Service and Next Generation Firewall Service... 2 2.2 Roaming SSL Access Services... 2 2.3 DMZ Services... 3 2.4
IT Services. Service Level Agreement
IT Services Service Level Agreement Contents 1 Purpose... 3 2 IT Services Objectives... 3 3 IT Helpdesk... 3 3.1 Issues... 3 3.2 Service Requests... 4 3.3 Development Requests... 4 4 Priorities... 4 5
IT11 - Cloud Services for Off-Site Resilience
UCD IT Services IT11 - Cloud Services for Off-Site Resilience Project Initiation Document Version 1.0 December 2 nd 2014 Version History Version Date Summary of Changes Changed by 1.0 02/12/2014 Initial
Corporate ICT Availability
Policy Corporate ICT Availability Please note this policy is mandatory and staff are required to adhere to the content Summary DECD ICT facilities and information must be available during agreed operational
Cloud Hosting. About Our Hosting
Cloud Hosting Super quick, London based data centres with solid state drives (SSD). Nightly remote backups. Instantly upgrade/downgrade server resources to meet demand (Pro hosting only). Server monitoring
Reporting Requirements
Reporting Requirements 1. Employee a. Provide timesheet(s) to approver by deadline (start of business Monday) b. Report accurately 2. Approver a. Security to approve employee time and set up proxies b.
RSA SecurID Tokens Service Level Agreement (SLA)
RSA SecurID Tokens Service Level Agreement (SLA) 1. Agreement This Agreement defines RSA SecurID services provided to a Customer. Service definitions include responsibilities, hours, availability, support
Cloud Hosting. About Our Hosting
Cloud Hosting Super quick, London based data centres with solid state drives (SSD). Nightly remote backups. Instantly upgrade/downgrade server resources to meet demand (Pro hosting only). Server monitoring
Information Services. Standing Service Level Agreement (SLA) Firewall and VPN Services
Information Services Standing Service Level Agreement (SLA) Firewall and VPN Services Overview This service level agreement (SLA) is between Information Services (IS), and any unit at the University of
IT Support & Maintenance Contract
IT Support & Maintenance Contract This document has been produced by STOCK IT Ltd, www.stockit.co.uk, an IT company offering technology advice & support for small businesses. Company Registration No: 9060944
University of Pennsylvania+
Report University of Pennsylvania Organization ISC Project Office (9148)+ Location University of Pennsylvania+ Plan Type University of Pennsylvania+ Generated 2014-05-02 Action Plan Copy of Initial Response
SyncThru Database Migration
SyncThru Database Migration Overview Database Migration for SyncThru application is an intuitive tool that enables the data stored in the database of an older version of SyncThru, to be moved to the database
Appendix E to DIR Contract Number DIR-TSO-2736 CLOUD SERVICES CONTENT (ENTERPRISE CLOUD & PRIVATE CLOUD)
Appendix E to DIR Contract Number DIR-TSO-2736 CLOUD SERVICES CONTENT (ENTERPRISE CLOUD & PRIVATE CLOUD) Enterprise Cloud Resource Pool Services Features Sungard AS will provide the following in connection
Community Anchor Institution Service Level Agreement
Community Anchor Institution Service Level Agreement Date: 3/13/2014 Version: 2.0 Prepared by: DC-Net Table of Contents 1 Service Level Agreement... 3 2 Definitions... 3 3 Service Delivery... 5 3.1 Network
P U R D U E U N I V E R S I T Y
P U R D U E U N I V E R S I T Y Service Level Agreement (SLA) Between the Identity and Access Management Office (IAMO) and the designated Purdue University administrative or academic group (the Client)
Mary Immaculate. ICT Services. ICT Helpdesk. User Guide
Mary Immaculate ICT Services ICT Helpdesk User Guide Table of Contents 1. Introduction 3 2. How To Log A Call With The ICT Helpdesk 3 2.1 Email 3 2.2 Phone 3 2.3 Voicemail 3 2.4 Web Self Service Option
NC Community Colleges Moodle Cloud Service
NC Community Colleges Moodle Cloud Service NCCCS Learning Technology Systems Team: Wanda Barker Kathy Davis Tom Hill Jonathon Sweetin In partnership with Agenda NC Moodle History RFP Summary What is the
APM Support Services Guide
COMPUWARE APM APM Support Services Guide December 2013 COMPUWARE APM SUPPORT SERVICES GUIDE When you partner with Compuware, you get the education, advice and direct support you need to maximize the benefits
We released this document in response to a Freedom of Information request. Over time it may become out of date. Department for Work and Pensions
We released this document in response to a Freedom of Information request. Over time it may become out of date. Department for Work and Pensions SCHEDULE 4 KEY PERFORMANCE INDICATORS, SERVICE LEVELS AND
SUNY Learning Network Service Level Agreement ANGEL Application and Hosting Services
SUNY Learning Network Service Level Agreement ANGEL Application and Hosting Services Scope The ANGEL Application and Hosting Service is offered only to SUNY Campuses that have previously contracted for
Sage Estimating. Release Notes Version 13.1
Sage Estimating Release Notes Version 13.1 Table of Contents Version 13.1 1 Release Overview 3 Software Changes, Resolved Issues, and Known Issues 3 Support and Assistance 4 Estimating Product Release
A Glossary of Web Hosting Terms
Limited www.webdrive.co.nz PO Box 302829 North Harbour North Shore City 0751 Telephone: 0800 SPECIFIC SERVICE TERMS These specific service terms must be read in conjunction with 's General Terms and Conditions
Monthly Performance Metrics April 2015 Compliance Level Legend
April 2015 April 2015 Department of Technology Monthly Performance Metrics April 2015 Compliance Level Legend In Compliance Out of Compliance Within Tolerance Insufficient Data Target Actual Compliance
Note: This App is under development and available for testing on request. Note: This App is under development and available for testing on request. Note: This App is under development and available for
Assessing and Tax BS&A Application SLA April 2014. OAKLAND COUNTY MICHIGAN ASSESSING and TAX (BS&A) APPLICATION SERVICE LEVEL AGREEMENT (SLA)
OAKLAND COUNTY MICHIGAN ASSESSING and TAX (BS&A) APPLICATION SERVICE LEVEL AGREEMENT (SLA) 1.0 INTRODUCTION This Service Level Agreement (SLA) is an agreement between Oakland County Information Technology
Information Systems Services. Configuring Entourage 2008 to connect to the University s Exchange service Version 2.2 February 2009
Information Systems Services Configuring Entourage 2008 to connect to the University s Exchange service Configuring Entourage 2008 to connect to the University s Exchange service Contents Contents... 2
SaaS Terms & Conditions
SaaS Terms & Conditions These SaaS Terms and Conditions ( SaaS Terms ) are part of the Serraview Services Agreement ( Agreement ) which governs Client s (also referred to herein as you or your ) use of
LEARNING MANAGEMENT SYSTEM (LMS) SUBSCRIBING TO A REPORT
LEARNING MANAGEMENT SYSTEM (LMS) SUBSCRIBING TO A REPORT This QRG provides instructions for subscribing to a report in the LMS. Report subscriptions in the LMS allow reports to be emailed at scheduled
OPERATIONAL SERVICE LEVEL AGREEMENT BETWEEN THE CLIENT AND FOR THE PROVISION OF PRO-ACTIVE MONITORING & SUPPORT SERVICES
OPERATIONAL SERVICE LEVEL AGREEMENT BETWEEN THE CLIENT AND FOR THE PROVISION OF PRO-ACTIVE MONITORING & SUPPORT SERVICES IN CONFIDENCE TABLE OF CONTENTS 1 CONTACT DETAILS 1 1.1 The Client Contract Management
15 questions to ask before signing an electronic medical record or electronic health record agreement
15 questions to ask before signing an electronic medical record or electronic health record agreement Many definitions exist for electronic medical record (EMR) and electronic health record (EHR). Although
Application Development within University. Security Checklist
Application Development within University Security Checklist April 2011 The Application Development using data from the University Enterprise Systems or application Development for departmental use security
Alan O Coy Service Manager 01823 357420 (Customer Coordinator) adocoy@somerset.gov.uk
Somerset Services to Education Providers 2015-2016 SOUTHWEST ONE TECHNOLOGY SERVICES Service Provider: Southwest One Service Category: Academy Schools - Chargeable Contact: Alan O Coy Service Manager 01823
MAILGUARD, WEBGUARD AND EMAIL ARCHIVING SERVICE SCHEDULE
MAILGUARD, WEBGUARD AND EMAIL ARCHIVING SERVICE SCHEDULE 1. APPLICABILITY This Service Schedule is applicable only to the COF for the purchase of Mail Guard, Web Guard and Mail Archiving Services, to the
Tech Titans: Lock it down, securing your Costpoint 7 deployments. Drew Roman, IT Solutions Director WJ Technologies L.L.C. GC-518
Tech Titans: Lock it down, securing your Costpoint 7 deployments Drew Roman, IT Solutions Director WJ Technologies L.L.C. GC-518 Agenda Agenda Overview The Basics of Secure Deployment Database Application
McAfee Endpoint Encryption Hot Backup Implementation
McAfee Endpoint Encryption Hot Backup Implementation 1 Endpoint Encryption Hot Backup Implementation Planning, Implementing and Managing SafeBoot Enterprise Systems SafeBoot Hot Backup Implementation Having
Commonwealth of Massachusetts CommonWay Schedule Management Guidelines. Common Values - Common Goals Common Way. Schedule Management.
Schedule Management Values - Goals Schedule Management Schedule Management v1.0 1 of 6 10/27/2010 Schedule Management Values - Goals Table of Contents 1 Schedule Management Guideline... 3 1.1 Determine
Improving. Summary. gathered from. research, and. Burnout of. Whitepaper
Whitepaper Improving Productivity and Uptime with a Tier 1 NOC Summary This paper s in depth analysis of IT support activities shows the value of segmenting and delegatingg activities based on skill level
Education Market Overview: The Case for Networking and Remote Access. A Perle Systems White Paper
Education Market Overview: The Case for Networking and Remote Access A Perle Systems White Paper The IT requirements of an Educational Institution, be it a University, Primary or Secondary School, are
Planning, Implementing and Managing SafeBoot Enterprise Systems
Off s a f e b o o t h o t b a c k u p d e s i g n Overview Having a single physical server for your SafeBoot enterprise is obviously risky, and even if regular backups are taken delays can occur in user
Managed Security Services SLA Document. Response and Resolution Times
Managed Security Services SLA Document Appendix A Response and Resolution Times The following table shows the targets of response and resolution times for each priority level: Trouble Priority Response
SSO MetaFrame Password Manager
SSO MetaFrame Password Manager SSO METAFRAME PASSWORD MANAGER White Paper 1 What is Citrix MetaFrame Password Manager? The MetaFrame Password Manager is a component of the MetaFrame Access Suite from Citrix
How To Use A Cloud Service For Free
CONTENTS 1 Glossary of Terms & Definitions... 2 2 Service Description... 2 2.1 Service Components... 2 2.2 General... 2 3 Vendor Change... 3 4 Charges... 3 4.1 Charges payable by the... 3 4.2 Additional
Practice law, not IT. You can save costs while outsourcing to the US law firm technology experts!
Practice law, not IT. You can save costs while outsourcing to the US law firm technology experts! Project Leadership Associates, Inc. (PLA), the largest provider of business and technology consulting services,
Fully Managed IT Support. Proactive Maintenance. Disaster Recovery. Remote Support. Service Desk. Call Centre. Fully Managed Services Guide July 2007
Fully Managed IT Support Proactive Maintenance Disaster Recovery Remote Support Service Desk Call Centre London Office ITVET Limited 2 nd Floor 145 157 St John Street London EC1V 4PY t: +44(0)8704 232
Service Level Agreement and Management By: Harris Kern s Enterprise Computing Institute
Service Level Agreement and Management By: Harris Kern s Enterprise Computing Institute Service Level Management Service Level Management deals with how user service requirements are understood and managed.
HR Systems User Network
HR Systems User Network Agenda Introduction to HR system User Network PeopleSoft HR Upgrade and Patching Project Update on PeopleSoft HR 9.2 upgrade. What s new in version 9.2 (including SSO). What does
OCR LEVEL 3 CAMBRIDGE TECHNICAL
Cambridge TECHNICALS OCR LEVEL 3 CAMBRIDGE TECHNICAL CERTIFICATE/DIPLOMA IN IT NETWORKED SYSTEMS SECURITY J/601/7332 LEVEL 3 UNIT 28 GUIDED LEARNING HOURS: 60 UNIT CREDIT VALUE: 10 NETWORKED SYSTEMS SECURITY
IT Operations Operator and Fault Logs
1. Approval and Authorisation Completion of the following signature blocks signifies the review and approval of this Process (signed copy held in safe) Name Job Title Signature Date Authored by:-
The Importance of a Resilient DNS and DHCP Infrastructure
White Paper The Importance of a Resilient DNS and DHCP Infrastructure DNS and DHCP availability and integrity increase in importance with the business dependence on IT systems The Importance of DNS and
DISASTER RECOVERY WITH AWS
DISASTER RECOVERY WITH AWS Every company is vulnerable to a range of outages and disasters. From a common computer virus or network outage to a fire or flood these interruptions can wreak havoc on your
REQUEST FOR PROPOSAL. Webbased Student Email with Student Safe Features
REQUEST FOR PROPOSAL Webbased Student Email with Student Safe Features (hereinafter referred to as the School District ), is requesting proposals from vendors to provide Web Based Student Email Service
SD Monthly Report Period : August 2013
SD Monthly Report Period : 213 SD KPI Dashboard The role of this report is to capture both quantitative and qualitative data that reflects how Service Delivery and DIT services are performing against agreed
Licence Fee means the fees calculated as set out on the Website or such other fee as is agreed between You and the Supplier from time to time.
BY CLICKING ON I AGREE BELOW, OR BY DOWNLOADING, INSTALLING OR MAKING ANY USE OF THE SYSTEM DESCRIBED BELOW, YOU AGREE TO THE FOLLOWING TERMS OF THIS AGREEMENT BETWEEN YOU AND {Reseller Business Name}
Advanced Administration
BlackBerry Enterprise Service 10 BlackBerry Device Service Version: 10.2 Advanced Administration Guide Published: 2014-09-10 SWD-20140909133530796 Contents 1 Introduction...11 About this guide...12 What
Privileged Access Management Upgrade Guide
Privileged Access Management Upgrade Guide 2015 Bomgar Corporation. All rights reserved worldwide. BOMGAR and the BOMGAR logo are trademarks of Bomgar Corporation; other trademarks shown are the property
The Task. First things first what is a Service Level Agreement?
The Task If you are reading this, then you ve probably decided to or been asked to implement an SLA. Questions are starting to run through your head like what s all the fuss about? How is this going to
Williamson County Technology Services Technology Project Questionnaire for Vendor (To be filled out withprospective solution provider)
Williamson County Technology Services Technology Project Questionnaire for Vendor (To be filled out withprospective solution provider) General Project Questions Please provide the proposed timeline estimate:
Cryoserver Archive Lotus Notes Configuration
Lotus Notes Configuration Version 1.0 December 2007 Forensic & Compliance Systems Ltd +44 (0)800 280 0525 info@cryoserver.com www.cryoserver.com Contents INTRODUCTION... 3 SMTP ROUTING TO CRYOSERVER...
Service Specification. ICT Support 2014/2015
Service Specification ICT Support 2014/2015 1 Contents: ICT Service Specification... 3 Contract Options... 3 Additional Consultancy Days... 5 ICT Projects... 5 Service Desk Service... 7 Service Desk Priority
Spanning Backup for Google Apps Service Level Agreement
Spanning Backup for Google Apps Service Level Agreement June 6, 2014 This Service Level Agreement ( SLA ) between Spanning Cloud Apps, Inc. ( Spanning ), and the customer ( Customer ) of the Spanning Backup
Service Level Agreement
Service Level Agreement For DanDomain server and infrastructure services Contents 1. Introduction... 2 2. Definitions... 3 3. Technical support... 4 4. Hotline... 4 5. Change requests... 4 6. Maintenance
Exhibit A Subscription Services
Exhibit A Subscription Services 1. Mirantis Subscription Services. Mirantis Subscription Services includes Mirantis OpenStack Support for Mirantis OpenStack Software and Open Source Components in consideration
Systems Upgrade Information Frequently Asked Questions
Systems Upgrade Information Frequently Asked Questions We ll be continually updating this page to ensure you have the most accurate and up-to-date information possible. Please check back often to stay
Server Consolidation. Report to the Joint Legislative Oversight Committee on Information Technology
Server Consolidation Report to the Joint Legislative Oversight Committee on Information Technology Chris Estes State Chief Information Officer December 2013 This page left blank intentionally Contents
Business and enterprise cloud sync, backup and sharing solutions
Business and enterprise cloud sync, backup and sharing solutions Private Cloud Synchronization Collaboration Backup / Versioning Web Access Mobile Access LDAP / Active Directory Federated RADIUS Single
Adlib Hosting - Service Level Agreement
Adlib Hosting - Service Level Agreement June 2014 This service level agreement (SLA) applies to the Adlib Hosting services provided by Axiell ALM Netherlands BV, and includes the activities and facilities
CTERA Cloud Care. Support Services. Mar 2015. Version 2.0. 2015, CTERA Networks. All rights reserved.
CTERA Cloud Care Support Services Mar 2015 Version 2.0 2015, CTERA Networks. All rights reserved. Contents CTERA Support Services -------------------------------------------------------------------------------
CWSI Service Definition for Server Monitoring
CWSI Service Definition for Server Monitoring October 2015 Contents I. Document Control... 3 a). History... 3 b). Reference Documents... 3 II. Company and Contact information... 3 1. About CWSI... 4 2.
Configuring SSL VPN on the Cisco ISA500 Security Appliance
Application Note Configuring SSL VPN on the Cisco ISA500 Security Appliance This application note describes how to configure SSL VPN on the Cisco ISA500 security appliance. This document includes these
Azeus Convene Paperless Board and EXECUTIVE Meetings
Service Definition Azeus Convene Paperless Board and EXECUTIVE Meetings 1. An Overview of the G- Cloud Service (functional, non functional) Azeus Convene replaces meeting papers with a user-friendly mobile
Implementing Performance Based Maintenance, Saving Energy and Improving Uptime
Implementing Performance Based Maintenance, Saving Energy and Improving Uptime Chris Stubbs, Senior Director, Corporate Facilities Services Genentech, March 2009 Summary Genentech s focus on implementing
The remedies set forth in this SLA are your sole and exclusive remedies for any failure of the service.
(SLA) The remedies set forth in this SLA are your sole and exclusive remedies for any failure of the service. Network Internal Network The internal network includes cables, switches, routers, and firewalls
NETASQ SSO Agent Installation and deployment
NETASQ SSO Agent Installation and deployment Document version: 1.3 Reference: naentno_sso_agent Page 1 / 20 Copyright NETASQ 2013 General information 3 Principle 3 Requirements 3 Active Directory user
WHITE PAPER. Best Practices to Ensure SAP Availability. Software for Innovative Open Solutions. Abstract. What is high availability?
Best Practices to Ensure SAP Availability Abstract Ensuring the continuous availability of mission-critical systems is a high priority for corporate IT groups. This paper presents five best practices that
PowerShell Configuration Guide
PowerShell Configuration Guide Table of Contents Windows PowerShell 2 Prerequisites... 3 IIS Settings... 3 ActiveSync Server PowerShell Connection Settings... 8 NotifyMDM Version 3.x Windows PowerShell
Conditions for ICT Partner Solutions Service Schedule for SecureData Service
1. Definitions & Interpretations Conditions for ICT Partner Solutions Service Schedule for The following definitions shall apply to the provisions of the Service, in addition to those in the General Terms
CA Nimsoft Monitor. Probe Guide for URL Endpoint Response Monitoring. url_response v4.1 series
CA Nimsoft Monitor Probe Guide for URL Endpoint Response Monitoring url_response v4.1 series Legal Notices This online help system (the "System") is for your informational purposes only and is subject
Overview... 1 Requirements... 1. Installing Roles and Features... 3. Creating SQL Server Database... 9 Setting Security Logins...
Contents CHAPTER 1 IMail Server using Failover Clustering Overview... 1 Requirements... 1 CHAPTER 2 IIS Installing Roles and Features... 3 CHAPTER 3 Configuring Storage Area Network Requirements... 5 Connecting
INFORMATION TECHNOLOGY SECURITY STANDARDS
INFORMATION TECHNOLOGY SECURITY STANDARDS Version 2.0 December 2013 Table of Contents 1 OVERVIEW 3 2 SCOPE 4 3 STRUCTURE 5 4 ASSET MANAGEMENT 6 5 HUMAN RESOURCES SECURITY 7 6 PHYSICAL AND ENVIRONMENTAL
Service Description. Dell Workspace-as-a-Service
Service Description Dell Workspace-as-a-Service Introduction to Your Service Dell Workspace-as-a-Service or (the Service ) is a managed service offering intended to provide the customer ( Customer or you
How To Use Adobe Software For A Business
EXHIBIT FOR MANAGED SERVICES (2013V3) This Exhibit for Managed Services, in addition to the General Terms, the OnDemand Exhibit, and any applicable PDM, applies to any Managed Services offering licensed
Time Entry/Leave Reporting
HOW DO I REPORT MY TIME? Students Web Time Entry begins December 6, 2010 o Time not in approved status by the deadline each pay period must be submitted to the Payroll Office on a paper timesheet. This
System Center Configuration Manager Overview
System Center Configuration Manager Overview This document provides some background information on the Microsoft Systems Center Configuration Manager (SCCM) system, which has been selected for use as an
NEPHAK GOOGLE APPS FOR BUSINESS & SUPPORT PROPOSAL. Executive Proposal
NEPHAK GOOGLE APPS FOR BUSINESS & SUPPORT PROPOSAL Executive Proposal Submitted by: emomentum Interactive Systems Ltd Created On: December, 2012 Table of Content 1. Executive Summary... 3 2. Project Summary...
University of Brighton School and Departmental Information Security Policy
University of Brighton School and Departmental Information Security Policy This Policy establishes and states the minimum standards expected. These policies define The University of Brighton business objectives
National Patient Information Reporting System: National Data Warehouse
National Patient Information Reporting System: Service Level Agreement Export Tracking Mart Version 2.0 June 2011 Department of Health and Human Services Indian Health Service Office of Information Technology
Managing your Domino Clusters
Managing your Domino Clusters Kathleen McGivney President and chief technologist, Sakura Consulting www.sakuraconsulting.com Paul Mooney Senior Technical Architect, Bluewave Technology www.bluewave.ie
Florida State University
Response to: Florida State University Submitted by: Instructure, Inc. 18 December 2015 18 December 2015 Phyllis Sullivan Procurement Specialist Florida State University Procurement Services 282 Champions
SERVICE LEVEL AGREEMENT
SERVICE LEVEL AGREEMENT This Service Level Agreement (SLA) applies for all Services agreed through a Yorcard Limited Order Form. All issues and queries (hereafter referred to as issues) should first be
UW IT Help Desk - Best Email Storage SkyDrive, Office 365
Fall 2013 In this issue: Welcome Help Desk - Best IT Resource More Email Storage SkyDrive, Office Web Apps Faster Response Times Training Workshop Schedule Classroom Technology Computing Research Support
Elearning Experts Service Agreement
Elearning Experts Service Agreement Application Hosting Support Availability Support Cases Elearning Experts Uptime Storage Bandwidth and Video Streaming Software Upgrades Software Additions and Customizations
MICROSOFT EXCHANGE HOSTING SERVICE LEVEL AGREEMENT ( SLA )
MICROSOFT EXCHANGE HOSTING SERVICE LEVEL AGREEMENT ( SLA ) V1.20 April, 2006 PURPOSE: This purpose of this Service Level Agreement ( SLA ) is to document the level of service provided with the Microsoft
William Rider Manager Disaster Recovery & Data Security The Johns Hopkins Health System & University
William Rider Manager Disaster Recovery & Data Security The Johns Hopkins Health System & University Competitive Leadership- Twelve Principles For Success Brian Billick Chapter 3 Be Be Prepared The time
Manage Licenses and Updates
Manage Licenses and Updates Palo Alto Networks Panorama Administrator s Guide Version 6.1 Contact Information Corporate Headquarters: Palo Alto Networks 4401 Great America Parkway Santa Clara, CA 95054
HOTPin Integration Guide: DirectAccess
1 HOTPin Integration Guide: DirectAccess Disclaimer Disclaimer of Warranties and Limitation of Liabilities All information contained in this document is provided 'as is'; Celestix assumes no responsibility