SwyxWare Technical Information

Transcription

1 SwyxWare Technical Information Overview of the components Internet ISDN SwyxServer Central SwyxWare component, which manages, controls and monitors all functions and performance features Conference Manager Link Manager SwyxGate SwyxGate Gateway to the interface of the IP network into the public telephone network (ISDN) LinkManager Serves for operating coupled SwyxServers over a WAN-IP connection, and for linking SIP/ENUM connections via the Internet to SIP providers SwyxServer PhoneManager Controlling the SwyxPhone system telephone family Mobile Extension Manager SQL-Server SwyxWare Server Components Ethernet Phone Manager ConferenceManager Offers conferences and virtual conference rooms MobileExtensionManager Connection and control of mobile phones (FMC) Database All configuration and operating data is stored in a Microsoft SQL server database. Depending on the configuration level, MS SQL Server or MS SQL Express is used SwyxIt! CTI Mode plus SwyxPhone SwyxIt! SwyxPhone SIP-based Devices You can obtain further information from your authorized Swyx specialist dealer or at

2 Protocols and Standards Supported protocols/standards Description Public telephone network (ISDN) BRI Basic Rate Interface ISDN connection with 2 B channels, PTP (Point to Point) and PTMP (Point to Multipoint) connection variants PRI Primary Rate Interface ISDN connection with 30 B channels, connection variant PTP (Point to Point) DSS-1 Signalling protocol in ISDN G.711A Voice coding according to G.711A (64kbit/s) T.30 Fax protocol in telephone networks SIP-Provider (SIP-Trunking) SIP Session Initiation Protocol STUN (RFC3489) STUN Support (simple passage of UDP through NAT firewalls) G.729A Compressed voice coding according to G.729A (17kbit/s) G.711A Voice coding according to G.711A (64kbit/s) G.711u Voice coding according to G.711u (56kbit/s) G.722 Broadband voice coding according to G.722 (64kbit/s) T.38 Fax over IP (T.38) ENUM/DNS SRV (RFC 3263) ENUM Support Telephone Number Mapping DTMF (SIP INFO, RFC 2833) DTMF generation SwyxIt! Communication Client SIP UDP Session Initiation Protocol G.729A Compressed voice coding according to G.729A (17kbit/s) G.711A Voice coding according to G.711A (64kbit/s) G.711u Voice coding according to G.711u (56kbit/s) G.722 Broadband voice coding according to G.722 (64kbit/s) RTP (RFC3550) Transport protocol for voice and video data SRTP (RFC3711) SRTP encryption of voice data via the Secure Realtime Transport Protocol (SRTP) for SwyxPhone telephones and SwyxIt! SIP Presence PDIF (RFC3856) Presence Event Package in Session Initiation Protocol DTMF (SIP INFO, RFC 2833) DTMF generation MIKEY Protocol for exchange of encryption parameters for SRTP SwyxPhone System Telephone Proprietary stimulus protocol G.729A Compressed voice coding according to G.729A (17kbit/s) G.711A Voice coding according to G.711A (64kbit/s) G.711u Voice coding according to G.711u (56kbit/s) G.722 Broadband voice coding according to G.722 (64kbit/s) RTP (RFC3550) Transport protocol for voice and video data SRTP (RFC3711) SRTP encryption of voice data via the Secure Realtime Transport Protocol (SRTP) for SwyxPhones Lxxx and SwyxIt! MIKEY Protocol for exchange of encryption parameters for SRTP

3 Protocols and Standards Supported protocols/standards Description SIP terminal devices SIP UDP, TCP, TLS (RFC3261) Session Initiation Protocol (SIP) SIP Message Waiting Subscription/ Session Initiation Protocol (SIP) Indication (RFC3842/RFC3265) Specific Event Notification for MWI SIP Subscribe/Notify (RFC3265) Session Initiation Protocol (SIP) Specific Event Notification G.729A Compressed voice coding according to G.729A (17kbit/s) G.711A Voice coding according to G.711A (64kbit/s) G.711u Voice coding according to G.711u (56kbit/s G.722 Broadband voice coding according to G.722 (64kbit/s) RTP (RFC3550) Transport protocol for voice and video data SRTP (RFC3711) SRTP encryption of voice data via the Secure Realtime Transport Protocol (SRTP) for SwyxPhones Lxxx and SwyxIt! MIKEY Protocol for exchange of encryption parameters for SRTP SIP Presence XPDIF (RFC4235) Presence Event Package in Session Initiation Protocol DTMF (SIP INFO, RFC 2833) DTMF generation Other 802.1p and DiffServ Support of QoS layer 2 (802.1p) and layer 3 (DiffServ) SMTP SMTP Simple Mail Transport Protocol for sending voic s and faxes to a mail server IMAP4 IMAP4 Interactive Mail Access Protocol for retrieving voic s from a mail server Microsoft TAPI Interface defined by Microsoft. Via this interface, other telephone applications can control SwyxIt! on the client PC. Codec Transparenz With the help of Codec transparency, devices with non-supported Codecs such as video telephones or telepresence solutions can be operated with SwyxWare. Language versions de, en, nl, fr, it

4 SwyxWare Performance Features Telephony Functions Call Waiting Caller list with date and time Selection of number for outgoing calls DTMF generation Hold Call Swap Microphone muting Name resolution for numbers Parallel calls (on external devices too) Inquiry Callback on Busy (internal and inter-location) Callback request, internal Hide Number for external calls Call Pickup Call Forwarding Signalling of a second call, configurable Phonebook with subscriber status Phonebook, global Phonebook, personal Transfer with Inquiry Blind Call Transfer Shortcut keys Dial from any Windows application with clipboard/hotkey Block dialling Overlap Sending Vanity numbers Redial, automatic Redial list with date and time Convenience Functions Recording Wizard One-Click Application Sharing Application Sharing (with Web collaboration plugin, Netviewer, SwyxIt! Meeting) Audio Modes (handset, headset, handsfree, open listening) Passive Call Intrusion 2 Intrusion on connection with the option of talking to one subscriber (Whisper Mode, Active Call Intrusion) 2 Intrusion on connection with the option of talking to both subscribers (Conference) 2 Selection of user name when program is started User pictures (automatic, manual) User/Roaming profiles Call Routing Manager (Intelligent call forwarding) Manager/secretary configuration Collaboration with a mouse click Collaboration plugin for Netviewer Collaboration plugin for SwyxIt! Meeting CTI for Swyx IP system telephones (remote control) CTI/TAPI for IP phones Intercom Direct dialling of SIP addresses (URIs) Drag & Drop (e.g. phone numbers) Signalling of availability on Speed Dials Signalling of availability in phonebook Expanded redial functions Extended Call Routing 2 with Graphic Script Editor (GSE) Actions: Connect to, loop, FollowMe, announcement, record message, generate , voic , receive DTMF tones, play string, remote inquiry Decision-based actions Construction of complex call handling scenarios Expandable with user-specific COM objects or procedures in Visual Basic Script Calendar-based forwarding (away, busy) Cascaded execution of Call Routing scripts Hierarchical script execution Number/Date/Time to Speech function Scripting with Visual Basic enhancements System variables (call duration, number, name, current date, current time, day of the week, date and time of the call, dialled extension, identification number (PIN) Support of script signatures Time- and date-dependent actions Status storage in variables FAX and DTMF support Fax integration 2 Group call delivery (parallel, sequential, rotary, random) Group signalling Group dialling HD ring tones

5 Hook on/off support (handset) Hotkeys Instant Messaging between SwyxIt! clients Interactive Voice Response (IVR) via DTMF 2 Conference, initiated by subscribers Conference room 2 Configuration of IP system telephones with SwyxIt! client Context-sensitive Online Help Microsoft Windows user authentication Recording of calls with SwyxIt! client (manually and automatically) in all connections 1, 2 Lists of recordings Recording wizard (Export of recordings) Name search in phonebooks, Microsoft Outlook and Lotus Notes Speed dials freely configurable Speed dials in SwyxIt! client with Outlook calendar query (away, busy, free from/to) Dial by name from phonebook with Autocomplete Outlook/Notes 2 support Rich Presence (logged off, accessible, away automatic, away manual, do not disturb, speaking, status text automatically from Outlook or manual) Call signalling for internal and external calls Call signalling, number dependent Call signalling, silent/optical SDK (Software Development Kit) SwyxIt! Skin concept Flexible user interface Skin editor for amending and creating your own user interfaces with your chosen graphics and animations Predefined user interfaces for different implementations and screen sizes Adaptable in design, e.g. tailor to corporate design by use of individual graphics Adaptable in functionality, e.g. number of speed dials, function keys, lines Switchboard interface with 140 speed dials and 6 line buttons with individual Call Journal Tab function for grouping speed dials and functions, e.g. for setting up organizational structures User pictures, selectable individually or system-wide Optimized usability in co-operation with ERCIS (European Research Center for Information Systems) SwyxIt! Web Extensions Linking of Intranet applications (CRM, Sharepoint, etc.) Presentation of Web content in the SwyxIt! Skin Event-related updates to the display (e.g. for incoming or outgoing calls) Window technology Passing of parameters to a Web application (number etc.) Use of variables Mapping of events to speed dials and numbers TAPI 2.2 (TSP) support for client Tip of the Day (when program is started) Different ring tones according to caller ID Supports terminal server environments Shortcut keys Video telephony Voic , recording of announcements Voic , remote inquiry³ Voic , compression of voice messages 4 Voic , delivery via SMTP 4 Dialling out from all Windows applications via clipboard/ Hotkey (specific support for Microsoft Internet Explorer) Dialling via Windows CallTo function Call Waiting, configurable Mapping of project numbers to outgoing calls Call forwarding Call Routing Manager Follow-Me Do Not Disturb Default call handling for undeliverable calls Call forwarding if subscriber logged off Call forwarding if busy Call forwarding, remote configuration Call forwarding, calendar-based Call forwarding unconditional Call forwarding no reply

6 Conferences Three-way conference Unlimited number of conferences and participants 2 Conferences, dial-in via extension 2 Conferences, user-initiated (ad-hoc) Conference manager 2 (PIN-protected) Conference rooms 2 Listen only conference rooms 2 Voic Announcement recording also remotely Unlimited number of voiceboxes 4 User-defined voice compression Remote voic checking (PIN-protected) 3 Individual announcements Sending via SMTP to any address 4 Control of costs and calls Call Detail Records (CDR) Charges information from ISDN (Advice of Charge) Least Cost Routing (manually configurable) Call restrictions for subscribers (local public network, national, international, Europe-wide) Call restrictions for subscribers with White-/Blacklist Microsoft Outlook/Microsoft Exchange Integration Query calendar information using the Speed Dial Start call from Start call from calendar entry Display and create Outlook contacts from lists (Caller List, Redial List, list of recordings,a global and personal phonebook, callback requests) Display and create Outlook contacts during a call Selection of the contacts folders to use (personal contacts, global phonebook, released contacts folders from Exchange) Create a task request from a Speed Dial Create a meeting request from a Speed Dial Calendar-based call forwarding Name resolution from contacts in the SwyxIt! display Name resolution from contacts, opening the contact window Logging of calls in Journal Search in contacts Swyx Voic Player (listen to voic s directly in Outlook) Call subscribers directly from Outlook contacts Lotus Notes Integration 2 Query calendar information using the Speed Dial Start call from an Display and create contacts from lists (Caller List, Redial List, list of recordings, global and personal phonebook, callback requests) Display and create contacts during a call Direct dialling from Lotus Notes Simple integration of customer-specific databases with wizard Create a task request from a Speed Dial Create a meeting request from a Speed Dial Calendar-based call forwarding Name resolution from contacts in the SwyxIt! display Name resolution from contacts, opening the contact window Search in contacts A variety of contact sources (personal contacts, global phonebook, released contacts folders)

7 Fixed Mobile Convergence 2 Mobile Extension Manager (MEM) One Number concept Control of MEM via DTMF sequences (function codes), enabling use with any mobile phone SwyxIt Mobile Client App for Android and iphone Call Journal Fast Dial-Up via IP Index strip in phonebooks and contacts Configuration of call forwarding Manual setting of the presence status Multisite support Setting of system-wide status text SwyxWare user pictures in the contact details Phonebook with status signalling Post Dialing Digits Dialling via MEM or directly (configurable) Redial list Access to local contacts SwyxIt! Mobile Client for Windows Mobile (V6.5), Blackberry RIM (V6), Symbian (5th Edition) Voic checking Administration profiles (automatic software distribution) Caller lists Conference initiation Calendar access Call swap, hold, transfer Recording Configurable use of Mobile Extension Manager (always, on demand, configurable for specific numbers) Sending of DTMF tones WebAccess with access to Global Phonebook with status signalling (Presence) Installation and Administration Graded administration rights (User, Team admin, Supervisor admin etc.) Administration and configuration of all server components via central administration Administration and configuration of all user settings via central administration Alternative numbers (configuration of additional outgoing numbers per user) Display of active calls Automatic server detection Automatic switch to standby server 2 Up to 30 ISDN B channels over one PRI connection Up to 2 PRI connections per gateway server Codec filters (prioritization of voice codecs) Codec transparency (use of devices with non-supported codecs) Internal BRI/PRI for connection of telecommunication systems as subsystems Internal BRI/PRI for data transfer Configuration via Microsoft Management Console (MMC) Microsoft Active Directory Integration Multi gateway server support (also at various locations) Number replacement table SNMP Statistics compilation and traps Standby backup server with complete mirroring of all configurations 2 Site coupling Status display with Microsoft Management Console SwyxWare services can be multiply distributed in the network for load distribution purposes (except Mobile Extension Manager) Unattended SwyxWare installation (with script) Support of home office and branches with independent gateway and remote survival capability Support of SIP (Session Initiation Protocol) Encryption of voice data (SRTP), server-wide or per user Music on hold by means of selectable WAV or MP3 file

8 Quality of Service, Voice quality Line echo compensation (G.165) QoS (TOS, 802.1p, Diffserv, RSVP) Voice coding according to G.711 (64kbit/s) Voice coding according to G.729 (24kbit/s) Voice coding according to G.722 (High Definition Audio (64kbit/s) Voice compression External connections (ISDN/SIP trunks, link between SwyxServer systems) Automatic Failover with dual PRI card (through-connection of public line to backup gateway behind) Up to 76 ISDN B channels per gateway Data transfer on internal BRI/PRI Call Detail Records ENUM support (Telephone number mapping) Charges information (Advice of Charge (AOC) Every ISDN line optionally configurable to NT/TE Configurable Least Cost Routing Line echo suppression (G.165) Power supply to internal BRI (Phantom power) Disable lines Site coupling of several SwyxServers as one network system Bandwidth management (Maximum number of calls per trunk) User pictures Codec filters Collaboration Instant Messaging Least Cost Routing Presence signalling incl. status text between locations Callback on Busy Signalling and voice over IP Signalling over IP, voice over ISDN Inter-location functions configurable per link and service Inter-location phonebook (automatic update) Video telephony STUN support Clock synchronization between ISDN cards Supports SIP connections (SIP = Session Initiation Protocol) to ITSP (SIP trunking) Support of multiple gateways Connection restrictions for subscribers by authorization profiles (individually by authorization profiles, individually configurable for internal calls, local calls, long distance calls, international calls or any defined numbers and number range) Different PSTN access codes, e.g. to distinguish between business calls and private calls Preconfigured profiles for different SIP providers Fax 2 Storage of incoming faxes in the formats: BMP, DCX, JPG, PCX, TIFF, PDF Connection of analog fax machines via IP a/b adapter Archiving of faxes Automatic distribution of incoming fax messages by suffix dialling (DDI and MSN) Automatic fax printout to network printer Automatic print of incoming and outgoing faxes and fax journals Faxing from any program with the print function Fax speed: TX 14400/RX Fax over IP (T.38) Fax Server service Fax delivery to fax client Journals for receipt, sending, jobs and errors Configurable redial (time and number) Use of Microsoft Outlook contacts and global Exchange address lists for giving the recipient Broadcast of a fax message to multiple recipients Rapid display of fax documents directly on screen Sending of short notes in the cover page (Quickfax) Serial faxes Support of cover pages, forms and letters Forwarding of received faxes to other SwyxFax users or fax machines Delayed sending Central inbox for fax messages with no recipient Delivery of received faxes by SMTP to any address 1 Not available in combination with IP telephone 2 Requires additional licenses 3 Requires IMAP4 mail server 4 Requires SMTP mail server

9 Overview of Product Versions SwyxWare 2011 R2 Flexible Plug-In concept for support additional USB devices Introduction of preconfigured Audio Modes (Handset, Headset, Free Speaking, Open Listening, Mute) supports one-click configuration during a conversation Easy access of Audio Modes with new SwyxIt! interface Support of video communication with CTI-Mode Instant Messaging, Video and Collaboration via SwyxLink connections (across locations) Product introduction of SwyxIt! Speakerphone P150 mobile USB conference phone Support SwyxIt! Mobile App for iphone and Android SwyxWare 2011 Extended Status Information (Rich Presence) Extension of the presence display with additional status Do Not Disturb and Away Status can be set manually or automatically Automatic setting of the Away status based on calendar entries and inactive PC (screen saver or disabled workstation) Individual call forwardings dependent on current presence status with the Call Routing Manager Users can select their own user pictures for automatic display on the other subscriber s Speed Dial (can be restricted by administrator) User-defined text to convey additional individual status information, e.g. notification of absence or details of leave Automatic display of calendar information in the status text from Outlook or Notes Quick Overview with the Contact Card Extension of the information display on Speed Dials and in the phonebook Offers a quick overview of all available status information for a user, such as availability, calendar information, status text, activated forwarding, user picture Available with a mouse click or automatic display on the Speed Dials ( Mouse-Over ) Make rapid contact via phone call, video call, or Instant Message HD (High Definition) Audio SRTP Voice Data Encryption New Ring Tones for individual Call Signaling Maximum Performance optimized multithreading, which makes optimal use of system resources the new Media Manager for administration of media objects Tailored User Licensing Voic and CTI included SwyxWare Version 7.05 (Collaboration Pack) Online Collaboration: Swyx Netviewer Integration SwyxIt! Meeting Video-telephony with SwyxIt! Video Collaboration Plug-In Interface Support of new devices (new, innovative Headsets and the SwyxPhone L615) SwyxWare Version 7 Support for Microsoft Windows 7 and Microsoft Server 2008 Enhanced multi site support: Status signalling between several SwyxServer installations Seamless SwyxFax Integration Integration into IBM Lotus Notes as a new SwyxWare Option Pack plus several new features and enhancements...

10 SwyxWare Version 6.25 New skin concept with improved usability based on results of user survey done in collaboration with ERCIS (European Research Center for Information Systems) Structuring skin elements introducing tab-concept Call Journal 4 different skin designs with different sizes Optimised line management Direct access to Microsoft-Outlook calender information New search function with direct access to search results including presence information SwyxWebAccess for Apple iphone SwyxExpress: Hardware/Software bundle with licensed Microsoft Server 2003 and preinstalled SwyxWare SwyxWare Version 6.20 New SwyxPhone Series: The new SwyxPhones L620, L640. L660 and L680 are distinguished by distinctively modern and simultaneously ergonomic design. Microsoft Active Directory Integration: Also new in Version 6.20 is integration into the Microsoft Active Directory management tools. This makes the administration much simpler, especially for larger SwyxWare installations. Support of dual-mode mobile phones: SwyxIt! Mobile becomes still more flexible. Owners of all new Nokia Smartphones are able to phone within SwyxIt! Mobile via SIP/WLAN too. And all the familiar features of Swyxit! Mobile (e.g. Hold, Call Swap, Conversation Recording, Conference, Forwarding configuration) can also be used in SIP mode! SwyxWare Version 6.12 SwyxIt! Messenger: Be able to send your SwyxIt! co-workers an Instant Message. This is enabled through the new feature: SwyxIt! Messenger, which is available free of charge with the SwyxIt! softphone SwyxIt! Web Extension: This free of charge capability provides a tool for Web content to be shown within the SwyxIt! skin. SwyxIt! Mobile V2.00: Shipped together with SwyxWare V6.12, delivers on many feature requests from customers and partners. SwyxIt! Mobile is now available for the Black Berry (RIM) platform. SwyxWare Compact: SwyxMobile is now available as a standard feature within SwyxWare Compact SwyxIt! Dialler for S315: The new SwyxIt! Dialler mode enables the control of a SwyxPhone S315 via SwyxIt! Voic and Fax Improvements: Voic functionality has been extended in a number of ways and makes better direct access possible for frequently used functions. SwyxWare Version 6.11 Integrated version of SwyxWare Essential/Compact and Hosted SwyxWare: SwyxWare V6.11 is the first SwyxWare release which integrates all three different SwyxWare product variants in a single package. This means the Hosted SwyxWare variant, the SwyxWare Compact CPE variant (for businesses with up to 10 users) and the SwyxWare Essential CPE variant (for businesses with 10s or 100s of employees) can be installed from a single resource. This allows the customer to benefit from the same level of technology and wide range of features, no matter which platform they choose Limit the number of users for a Feature Profile Limit the number of conference rooms: The two enhanced configuration options mentioned above provide the possibility to limit the number of users which can be assigned to a SwyxWare Feature Profile, and to limit the number of Conference Rooms which can be created in a SwyxWare installation. Especially for Hosted SwyxWare these settings offer an additional configuration option to define the self configuration possibilities provided for the Customer Administrator Special IP address handling schema for Hosting: SwyxWare v6.11 contains various enhancements in the field of the IP address handling to support special hosting scenarios Support for SX2-express QuadBRI ISDN board for PCI- Express Bus Customised context menu entries for 3rd party applications at Speed Dials in SwyxIt!

11 SwyxWare Version 6.10 SwyxMobile delivers Fixed Mobile Convergence (FMC). Mobile access to supplementary services, e.g. call hold, swap, conference, record conversations, change call forwardings. Easy reachability via the office extension ( One-Number - concept ). The additional SwyxIt! Mobile Clients are available for the mobile platforms Symbian and Windows Mobile. SwyxMobile is part of the SwyxPro fessional Option Pack and can be also purchased as separate Option The new SwyxPhone S315 is a cost-effective SIP phone that provides all the advantages of IP-telephony The new SwyxPhone L420p and L520p offer an integrated 10/100 base-t Mini-Switch. The in-built headphone connector provides optimal flexibility for power users New Web Browser-based Administration tool. This tool provides remote configuration of most settings without the need to access the Microsoft Management Console onsite Improved administration: administration profile, feature profile and bulk administration make the administrator s daily work easier. Better bandwith-management between different sites Source-based Routing allows better management of calls Feature Codes. Enables all devices with DTMF capability to use specific SwyxWare functionality (e.g. remote inquiry or call forwardings) Some essential software design improvements in SwyxWare 6.10: optimised caching, automated compression, simplified Back-Up SwyxWare Version 6.0 SwyxWare Essential - the natural successor to SwyxWare v5.01, providing an extendable IP telephony platform for businesses of all sizes SwyxWare Compact - for small businesses and autonomous branch offices with up to 10 employees SwyxConnect - an innovative and comprehensive full service branch solution that enables SwyxWare to be utilised in smaller subsidiary or branch offices New Option Packs: SwyxConference (including Conference Rooms/Conference bridge and conferences with more than 3 participants), SwyxRecord (for user initiated call recording), and SwyxVoic SwyxProfessional Option Pack - combining Conferencing, CTI, ECR, Fax, (ad hoc) Recording, and Voic Option Packs in a cost effective bundle SwyxMonitor Option Pack: Permanent call recording on any trunk line plus silent call intrusion by supervisors SwyxStandby Option Pack: fall-back server solution for business continuity A very wide range of new SwyxWare features covering enhancements to multi-site support, SIP support, hunt groups, administration, call control and management, business continuity, and integration with Microsoft Outlook SwyxIt! Now - a highly-featured, standalone SIP client that provides business telephony features normally only found on telephone systems sold to high-end businesses. (This solution will be provided to small businesses and consumers via service provider channels under OEM agreements with Swyx.) SwyxWare Version 5.0 Connections to Internet Telephony Service Providers (ITSP) using SIP trunking Support of Telephone Number Mapping (ENUM) Support of Simple Traversal of UDP over NATs (STUN) Voice compression G.729a Support of new telephony devices such as SwyxPhone L520s/L540 with Self Labelling Keys, additional key modules T520 Call deflection Import/export function for personal phonebook HiFi ringtones New skin functionality: display of call history, e.g. for operators, easy volume adjustment with new slider objects Support of the new wireless headset H360

12 SwyxWare Version 4.40 Support for SIP devices Improved Outlook AddIn Name resolution using Exchange Global Address List Dialling from , Voic , Appointment and Contact (Icon in , appointment and contact form toolbar) Dialling from all folders (Icon in main Outlook toolbar) Improved Dial dialog (Address book button, resolve button, drop list for number types) Dialling project codes from Outlook Dial dialog Hands-free listening with Handset P250 Automatic NumLock switching Login Device Type Selection Access to user profile, call forwarding, sound wizard and local settings can be restricted by the administrator SwyxWare Version 4.33 Support of Call Transfer functionality for KIRK IP-DECT Fallback SwyxServer support for SwyxPhone models SwyxWare Version 4.31 Support for Windows XP Service Pack 2 Support for KIRK IP DECT system Support of analog lines Support of new SwyxPhone L420e, L420s, L440 Improvements to SwyxPhone L400 user interface Improvements for Windows Terminal Server TAPI for Windows Terminal Services CTI per default No colour mode restrictions, special Terminal Client Skin available in server package Logoff from SwyxServer when Terminal Client session is disconnected, logon when the session is reconnected Local SwyxIt!, controlled via CTI (by SwyxIt! running in terminal session): no pop up, no response to hotkeys, different (black) tray icon, no tray icons for inbound calls, no Balloon Tips on tray icon Configuration of HookOff for headset Configuration of a substitute number (fake extension) on a line by the Administrator (using a different extension for outbound calls). Tool tip of a line displays short call history (information about tried transfers) SwyxWare Version 4.30 Auto Attendant Additional device information for logged in users New default Skin New PhoneController Service Support of new SwyxPhone L400

13 SwyxWare Version 4.20 Support of Microsoft Windows Server 2003 Computer Telephony Integration (CTI), Control SwyxPhone or SwyxIt! from another SwyxIt! Callback requests Compress voic attachments (PCM, GSM, G.711, user-definded) New or changed script API functions: WaitForDisconnect, Hold, Activate, Disconnect Hand control to destination script in ConnectTo End RecordMessage with an arbitrary, configurable DTMF key or when silence is detected Abort ConnectTo with an arbitrary, configurable DTMF key Use a user-defined sound file instead of alert tone during ConnectTo Specify start position in PlayMessage function Edit current calls phone call list entry from script Using MSDE 2000 as default database engine Deleting of arbitrary phonecall/redial list entries Call back Request, Call back on Busy, Call back on speaking speed dial Manually disabled lines keep disabled after logon/logoff Configuration of acoustic second call signalling Configuration of Silent call signalling Configuration of transfer via HookOn Voic Inquiry from SwyxIt! New hotkeys for minimize, conference, pickup group call, call back request, pickup call back and dialling from any application Caller list, redial list: allow deleting single entries New resizable lists, save and restore column width (phone book, caller list, redial list, my call back requests, recordings) Send from caller list Advanced ringing sound configuration (number depending ringing) Allow 99 line keys SwyxWare Version 4.10 Conference Manager Extended Call Detail Records (CDR) File Caching on SwyxIt! and within SwyxServer to improve performance Disabling lines for incoming calls (SwyxIt!) Dialing out of each Microsoft Windows Application User changeable PIN for Remote Inquiry Standard Remote Inquiry Setting Standard Redirection from Remote Movable Standard Redirection Rules within the Call Routing Manager Displaying incoming calls, improved Pop-Up configuration (SwyxIt!) Configurable Line Echo Cancellation within SwyxIt!

14 SwyxWare Version 4.0 Intersite-coupling of sites with several SwyxServers Connecting home offices/external extensions Connecting small offices without own SwyxServer or SwyxGate Data compression Fax over IP (T.38) Supporting data connections on internal ISDN port (exception: X.31 (X.25 in D channel), precondition: Internal ISDN conduit is in the gateway) Forwarding of charging information to internal ISDN ports Automatic watchdog SwyxWare administration displays all active connections (external + internal) Remote voic inquiry from any phone (by access to mail server, IMAP4) Optical display of new voic s on SwyxPhone External users in global phonebook Extended Call Detail Records Automatic server configuration (via DHCP or DNS) Fallback (backup) server Remote voic inquiry Acoustic indication of new voic s by changed dialling tone Editable display Improved file caching Voice compression Choice of Outlook Contact Folder Several new blocks Use of logic expressions Insertion of own Visual Basic Script Code (e.g. to access data bases) Improved line management Restricted use of GSE Different groups of toolbars SwyxWare Version 3.20 Intern-S 0 Conversation recording (manually/automatic) Application Sharing with a mouse click during conversation Choice of any Outlook Contact Folder to identify caller Display of name from Outlook Contacts in SwyxIt! s display and lists Free assignment of MSN/extensions for outgoing calls Mapping of project numbers to outgoing calls Call restrictions Advice of charge from the ISDN Configuration of CDRs via MMC SwyxWare Option Pack SwyxFax SwyxWare Option Pack Extended Call Routing SwyxWare Version 3.0 SwyxServer and SwyxGate available for LINUX Call Detail Records Editable LCR tables Support of 4xS 0 gateways Secretariate configuration Support of SwyxIt! Handset USB Automatic redial Choice of sound devices for phoning and ringing tones SwyxIt! supports Always on top functionality Volume control within SwyxIt! Copy and paste of action and information keys between skins Library skin New skin designs, new preconfigured skins (e.g. poweruser, operator)

15 SwyxWare Version 2.0 Call Routing Manager Follow Me-Actions depending on Microsoft Outlook Calendar Status signalling on name keys Caller identification by Microsoft Outlook Contacts Logging of all calls in Microsoft Outlook Journal Support of comfort functions with SwyxPhone Group functionality New skins SwyxWare Version 1.0 Voic Music on Hold Voice codecs per G.711 Administration per Microsoft Management Console (MMC) Individual user skins Skin editors Comfort functions (call park, swap, pcik-up, transfer) Blockdialing and overlap sending Fax and DTMF support (SwyxGate) Hook on/off support Least Cost Routing Support of H.323 clients Caller and redial lists Phone book with status signalling and many mores 01/2012 Subject to technical changes, all information without warranty. The products and names mentioned here are trademarks of the respective manufacturers. For further information please contact an authorized Swyx specialist trading partner. You can find Swyx partners near you at