Allianz Global Corporate & Specialty Claims Service

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1 Allianz Global Corporate & Specialty Claims Service Delivering a positive customer experience.

2 Your trusted partner. The AGCS Claims Service. Why partner with AGCS? AGCS Claims Team.

3 Your trusted partner At Allianz Global Corporate & Specialty Pacific, we promise to deliver a consistent and positive customer experience that builds loyalty every time. As part of our promise, we have established a full comprehensive claims service with the introduction of our new in-house claims team. We have recruited expert claims managers and specialists, who, since January, have been providing our broker partners and clients with a better-quality customer experience. Brokers can expect AGCS to act promptly, with a co-ordinated global approach to their claims. Our dedicated team of experts are highly respected, with some team members recruited, from international markets. Specifically recruited for their experience in claims management, the team will managae claims in all our lines of business including property, liability, financial lines, engineering, marine, energy and aviation. The team works in close cooperation with AGCS risk consultants, loss adjusters and engineers, worldwide, to analyse and evaluate clients claims, while providing technical insight, transparency and flexibility, ensuring local delivery with global support. This supports our change in strategy and risk appetite over the last two years. This will enable us to focus on writing lead primary business, domestic and international. It will also provide additional support for our growing product suite, including Product Recall/Tampering and Environmental products in the Liability segment and Allianz Reputation Protect - Reputational Risk, FI PI, FI Crime and Commercial Crime products in the Financial Lines segment. At a glance AGCS is supported by more than 250 experts in 150 countries around the world. Clients can expect an excellent claims service, supported by the financial strength to cover an insured s obligations. Brokers and their clients can be confident that we will provide a prompt claims settlement when it matters. Holger Schaefer General Manager, Allianz Global Corporate & Specialty - Pacific.

4 The AGCS Claims Service Claims are more than a financial obligation they are an opportunity to repay our clients trust. This is why we focus on our clients experience at this critical time. Local Claims Service With new risks and exposures emerging at an international level, along with increased local regulation, AGCS Pacific s local claims team has extensive knowledge and experience in handling claims both in foreign jurisdictions and locally. We offer consistent and efficient service to clients and brokers based on: An integrated team involving underwriting, risk consulting and other client service teams. Transparency and communication. Local delivery with global support. A flexible and a proactive approach. Technical insight and experience. Cooperation to find solutions. Global Claims Management To ensure consistent quality and transparency for the client, no matter the location, AGCS has established a global claims philosophy supported by claims handling systems and procedures. Supported by more than 250 experts in 150 countries around the world, clients can expect excellent claims service supported by the financial strength to cover our obligations to our clients. Clients will benefit from the truly global AGCS claims handling philosophy and our local knowhow. What to do in the event of a claim In the event of a claim or potential claim, clients are asked to provide timely notification and as much relevant information as possible to enable AGCS s early involvement in the conduct of the claim. Early involvement of our claims team will maximise the benefit to our clients of our knowledge and experience in claims handling and market leading service. The Allianz Global Corporate & Specialty Pacific Claims Team

5 Why partner with AGCS? Allianz Global Corporate & Specialty Pacific is a dedicated global carrier for corporate and specialty insurance solutions. Willem van Wyk Regional Manager Market Management Our products and services At AGCS we are structured to service the specific needs of the most complex local and international businesses, working in partnership with brokers and clients to manage their risks responsibly. AGCS Pacific s insurer Allianz Australia Insurance Limited has a Standard and Poors rating of AA- (Stable), while AGCS Global maintains a rating of AA (Stable). The well balanced portfolio and product mix of AGCS Pacific closely mirrors that of our global network, with a strong emphasis on Property, Liability, Marine, Financial Lines, Construction & Engineering, Aviation and Energy. Our Client Segment Multinational Companies (International Insurance Programs) / Energy / Aviation Project business (Marine and Construction) Financial Lines Property / Liability / Engineering / Marine All clients Values exceeding AU$200million Turnover exceeding AU$200million Turnover exceeding AU$1billion Global reach and local expertise Through the AGCS network in more than 150 countries, we have access to the full range of insurance and risk management products. Our single point of contact approach and local underwriting and claims handling authority ensures an easy way of doing business with us. The team at AGCS offers brokers and their clients proven experience in developing complex and technically demanding risk management solutions across a wide range of industries. We pride ourselves on providing technical insight and experience, coupled with transparency and excellent communication. International Insurance Programs The AGCS claims management philosophy also supports its International Insurance Programs, which provide market leading capacity to handle large and complex risks. AGCS is a leading provider of bespoke International Insurance Programs (IIP) for clients with international risk exposures. Our IIP clients range from small companies with only a few international locations, to the largest global corporations with complex exposures spanning multiple countries. The AGCS Group currently manages more than 1700 global insurance programs for our clients, coordinating more than 12,500 local policies, covering a wide range of risks including property, liability, energy, financial lines and marine cargo. AGCS s worldwide systems and infrastructure are built to handle the increasingly complex challenges of international tax regimes, cross-border payments and local regulatory demands delivering local compliance and global portfolio transparency for our clients. Each IIP consists of a centrally coordinated combination of local policies and a master policy, which provides cover on a Difference in Conditions and/or Difference in Limits basis. This approach ensures harmonised cover across a worldwide risk portfolio, coordinating a client s global risk exposure on a central basis. AGCS is one of the few specialist corporate insurers with a genuine global market presence and can provide single carrier insurance solutions across the whole spectrum of corporate and specialty risks. For clients, the integrated global structure and underwriting coordination ensures more sustainable, consistent and reliable outcomes.

6 AGCS Claims Team Joerg Ahrens Regional Manager Claims Joerg has been working in the insurance industry for more than 13 years and his experience in handling all long tail claims, including Financial Lines, Liability and Aviation, has been augmented by his background as a qualified lawyer in Germany, England and Wales. In addition to this he has two Masters degrees in Competition Law and Business Administration (M.B.L. and M.B.A.). With experience in claims and underwriting roles, locally and internationally, Joerg joined AGCS to monitor and manage all complex regional claims. In parallel to this he is also responsible for steering the global Financial Lines claims portfolio for Common Law countries and Asia. Joerg is also the Global Head of Claims for Financial Lines. Michael Millot Manager Claims - Marine & Aviation Michael has more than 20 years working in insurance with experience in both underwriting and claims roles locally and internationally. With a background in Marine and Aviation, Michael has worked on a complex range of claims from Hull and Liability, Hangarkeepers, Cargo, Commercial Liability, Marina Operators Risks and Carriers Liability. Michael is responsible for handling, settling, negotiating and managing Marine and Aviation claims. Michael also liaises with underwriters on new business opportunities and portfolio reviews to ensure that the AGCS claims team continues to deliver a high quality service for brokers and clients. Jim Fox Manager Claims - Property, Energy and Engineering Jim s insurance industry experience spans almost 50 years working for large international insurance companies and in in-house advisory roles. His vast knowledge of managing property claims is a result of his experience in handling global corporate and major loss property claims, property and business interruption, property liability, contract works, construction and engineering. Jim is responsible for the management of all Property Claims for Global Corporate Clients in Australia. Lawrence Cannings Manager Claims - Liability With 37 years of international and local experience in the insurance industry, Lawrence has joined AGCS and is responsible for working with our insureds to protect their interest from any third party claims made against them. His role involves the management and handling of liability claims, ensuring that they are handled within company guidelines and procedures. Lawrence s extensive knowledge has been forged from his many years in handling claims for most lines of business including Property, Motor Vehicle, Liability, Financial Lines and Marine.

7 Elizabeth Lough Regional Manager Claims - Financial Lines Elizabeth has more than 15 years insurance industry experience and six years as a private practice lawyer. Elizabeth has experience in handling commercial and insurance litigation, professional indemnity claims against solicitors and specialty claims in financial lines. Since commencing with AGCS in 2007, Elizabeth has been instrumental in developing products for Financial Lines in parallel to managing the Financial Lines Claims Department. Elizabeth manages the Pacific Region s Financial Lines claims team, handling Directors and Officers Liability, Professional Liability and Crime claims. Elizabeth has particular expertise in the management of large, multi-party claims, shareholder class actions, regulatory investigations, and large fidelity claims. Deborah Lazarus Manager Claims - Financial Lines Deborah is a qualified lawyer with more than 20 years experience in the defence and management of complex professional indemnity and financial lines claims both in private practice and in-house. With experience in Australia as well as overseas, Deborah has been involved extensively in large scale, multiparty claims in defence of directors and officers and various professionals, including the defence of complex construction and engineering claims. Deborah also has a Masters degree in International and Marine Law from King s College London, University of London. In her role with AGCS, Deborah manages Financial Lines claims, principally Directors and Officers Liability and Professional Indemnity, in AGCS Australia and NZ. Danielle Shiells Claims Specialist - Financial Lines Danielle brings six years of claims experience to AGCS, with experience working in the insurance division of two mid tier law firms as well as in specialty lines for a number of large insurers. Danielle is experienced in handling all types of Financial Lines claims, including Directors and Officers Liability, Professional Indemnity, Employment Practices Liability and Commercial Crime. Danielle manages and assists with the management of Financial Lines claims within AGCS - Pacific. Naomi Lin Claims Examiner - Financial Lines Naomi has joined AGCS as a law graduate and assists the Financial Lines Claims Manager and Senior Claims Specialist with large or complex claims and maintaining claims portfolio registers for specific clients. Frances Maleklou Claims Administrator Frances has more than 18 years insurance industry experience working in various roles before joining AGCS as a marketing assistant. Since commencing work with AGCS Frances has coordinated a number of AGCS signature events and functions. In her new role Frances will be responsible for administration and processing claims for the claims team.

8 Allianz Global Corporate & Specialty Pacific 2 Market Street Sydney NSW Disclaimer: 2013 Allianz Global Corporate & Specialty AG. All rights reserved. The material contained in this publication is designed to provide general information only and was believed to be correct at the time of publication. Allianz Global Corporate & Specialty assumes no obligation to update any information contained herein. The descriptions of coverage are abbreviated and are subject to the terms, conditions and exclusions of the actual policy. For full coverage details, please refer to the actual policy forms. Allianz Global Corporate & Specialty consists of various legal companies operating under the Allianz Global Corporate & Specialty brand, namely Allianz Global Corporate & Specialty AG, Allianz Global Corporate & Specialty (France), Allianz Global Corporate & Specialty North America (legal name Allianz Global Risks US Insurance Company) and AGCS Marine Insurance Company. About Allianz Global Corporate & Specialty Allianz Global Corporate & Specialty (AGCS) is a dedicated global carrier for corporate and specialty insurance solutions. Dedicated teams of account managers, expert underwriters, risk consultants, engineers and claims specialists service the specific needs of the most complex international businesses, working in partnership with our clients and brokers to help them manage their risks responsibly. AGCS Global has a Standard and Poor s rating of AA (Stable).

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