MOBILE SOLUTIONS IN BUSINESS PROCESS

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "MOBILE SOLUTIONS IN BUSINESS PROCESS"

Transcription

1 MOBILE SOLUTIONS IN BUSINESS PROCESS Maija-Kerttu Sarvas Helsinki University of Technology Telecommunications Software and Multimedia Laboratory P.O. Box 5400, FIN HUT FINLAND Abstract The aim of this paper is to describe what new applications mobile access to corporate information systems enables and to evaluate business benefits of such services for the end user organizations. First there is a brief look about the evolving enterprise mobile business. Then discussion about the benefits a mobile solution can bring to a company, followed with a closer look of the business value involved. Second an introduction of application needs of a mobile business solution. In the end a brief look of what is available today having Nokia s offer for enterprises as an example case. 1. Introduction As having and using mobile device is part of almost everyone s everyday life in countries with high mobile penetration like Finland. The growth in the business is no more very prominent without something new to offer. it is quite understandable that the companies in the mobile business board their focus and look for new opportunities. Enterprise business market is very attempting and not for the least because it involves big money. Some figures from enterprise IT market to support this declaration. The average enterprise spends c.4 % of its gross revenue on IT, which is c.500 EUR month for employee and from that c.60 EUR per employee per month for mobile services. Highest spending per employee is in IT, telecom and financial sectors. The global enterprise IT market spent c BEUR in Largest part is in system integration and outsourcing services [12]. Logical next step in mobile business is targeting more at enterprises than before and offering mobile solution designed for them. This can be seen for example in Nokia reporting one of its goals to extend mobility to enterprises. Nokia intends to capitalize on the companies the needs for mobile and seamless connectivity. They aim to do it by offering products and services for companies and business people. To be able do it they need to collaborate with leading technology and system integration companies [8]. Enterprise themselves are starting to see the opportunities in mobile solution for business processes. Wireless business solutions can be seen as a way to eliminate the limits of time and space and that way make business processes more efficient. A CIO (Free Newsletter published by CXO Media Inc) research showed that 52% of CIOs (Chief Information Officers) surveyed thought wireless technologies important to their companies business goals. The key drivers to wireless were better productivity, streaming processes and improving user satisfaction. In the same research respondents expect the number of wireless user to more than double in the organization in the next 12 months [2]. 2. Mobile Strategy Companies need to develop a mobile strategy to understand what is the best strategy for them to get best advantage of the mobile business processes and how will they get there To get companies do this they need to be woke-up and get to realize the value of mobility. This can be done by educating stakeholders, securing the environment and deploying the technology [4]. 2.1 Investing in mobile solutions In a research by CIO company CIO s were asked about the ROI (Return of Invest) of their wireless solution. Forty percent replied that they have or will achieve full return within 12 months and other 42% within 24 months. [2]. A mobile workforce can bring new level of productivity and financial success to a company. Enabling mobile processes is an important way IT can bring business value to a company [4]. For example a Intel case study showed that one extra hour of productive work a week justified the additional cost of a notebook PC, bringing the TCO (Total Cost of Ownership) to the same level as with desktops. The same study showed that mobile workers are even more productive with productivity improvements of three to

2 eight hours a week. Did the employees not only work more out of the office the also performed new tasks [4]. A mobile solution to business gives higher Total Benefits of Ownership (TBO). Benefits can be seen in following areas [4]: Faster decision-making. With instant, alwayson access to data faster business decision can be made. It can bring competitive advantage to the company. Sales-force efficiency. Information can be accessed anywhere and sales can faster add value to the customer. Better accuracy. Managers being able to communicate whenever and where ever can prevent or at least minimize mistakes. Higher employee satisfaction. Tools to work productively anytime and anywhere rises satisfaction. This will lower employee turnover and become that way a competitive advantage. Increased productivity. Being mobile and connected can increase employees efficiency of time. The mobility work style can give a dramatic improvement in productivity for business and business users. A Gartner report (2001) showed a 41 percent higher productivity among employees using wireless LAN and notebooks [1].. The view that smartphones and more advanced mobile devices are only for manager level employees is becoming old fashion. The whole workforce might need to be mobile. Equipping warehouse and factory employees with mobile devices can help eliminate mistakes and lower contamination and also increases ROI and productivity [4]. 2.2 Business Value Technology must convert into business value not the other way around. The objective should be where and when business can be executed better, without getting users confused with how [1]. A good way to create mobile business processes is to extend existing business logic with common standards to mobile devices. This way existing skills and tools can be used and less training and learning is needed. All businesses need information for coordinating their resources. Coordinating is the most general use of information in business. It is also the most difficult and most expensive asset [1]. Mobile solutions generate big coordination capacity. They can revoke physical barriers to business coordination. The two most important ways for mobilization to add business value are the ability of an authorized agent to take action and contribute to coordination of intermittent business solutions. [1]. An authorized agents are here seen as the people whom the execution authorization is given. Usually in a fast and complex business environment they need to confirm and check the right actions to take. They need to know what commitments they can and should take. These actions create latency in the process, which gives an opportunity for competition to attack. Execution speed is the coordination problem here. Mobile solutions give distributed resources way to act faster while still remaining under control. Mobile solutions do not just automate business process they change them [1]. People are the most valuable and least reliable components of the business process. A process that does not misuses peoples time and reduces the need for human touch point creates business value. The right mobile solutions can drive effectiveness in the following areas user efficiency, network efficiency and enterprise efficiency. Better user efficiency can be achieved through offline functionality, application choices and integration of solutions. Network efficiency can be proved by reducing network s impact on applications, protect users against network inefficiencies and optimizing information flow. This can be done with optimized bandwidth and latency and seamless connectivity. Enterprise efficiency can be proved by enabling offline user applications and eliminating needless human labor associated with many applications [1].. Re-defining business process is a good point also to think of mobilizing the process. It is also good to keep in mind that just adding mobility to a process does not make it self-evidently better. Changes in business value are almost associated with people. Technology deserves little credit for creating value, and also for destroying it. [1]. 2.3 Concerns of the companies Even the benefits of mobile solutions can be seen and notices by many companies, there still are some concerns moving into them. Two CIO researches should that security, integration with existing infrastructure, management and user support are seen as biggest challenges in moving to mobile solutions. One research among 250 IT executives showed the greatest concerns about implementing wireless were security (66%), user support (37%), privacy (32%) and cost restrictions (29%). [2] Another research among CIOs asked to list the 3 top challenges in supporting and managing wireless

3 technologies. They were integration with current infrastructure (43%), security (38%) and real time technical support (35%). [3]. Later in this paper I ll go through what mobile solutions that now available. The issue about security is understood and variety of solutions is available. Technical support for the middleware is on place, but the support of the end-user is not clear. Also the concerns about integration with current systems are in understandable. There is no one answer or solution that works for all to it. 3. The applications needs of mobile solution In a research CIOs were asked about wireless applications already in use. They answered that most used were (86%), access to company data (80%), scheduling information (75%), company intranet (58%) and Internet (57.5%). The research also asked what will be supported in future a growing number will support , calendar/scheduling, personal productivity and transaction-based applications [3]. I would like to point out that this research does not really point out what applications are used (except ), it shows in what type of processes and areas the applications are most used on or will be used on. is the most common and best supported application on mobile devices. Is it more a personal messaging tool or part of business application is a good question. Coordinating information flow through can be seen as part of a business process. The use of other more obvious business processes through wireless applications inventory management and sales automation is growing [2]. Some general guidelines of what a mobile business application is and what criteria should it meet is discussed in the following. For the application to be usable, taken into use and effective it should resemble the applications already in use in the company. Connection-oriented application and ones demanding a lot of interactivity from the user are most challenging to integrate into the mobile solutions. A new architecture is needed to meet the requirements [1]. A mobilized computing architecture is based on clientside applications that continue working whether or not a connection is available [1]. Applications for content management are easier to use and more efficient when the power of the local devices is used rather than depending on a network connection [1]. The applications should take most advantage of the benefits of each mobile device. That way the users get the most out of their devices. This to be possible a mobile solution should put minimum requirements on the device, maximize openness and be based on standards [1]. If the mobile solution depends only on the existence of files, all the mobile application needs to do is to read and write files. The files are then forwarded to the companies network, where a server executes them [1]. Intel has found that three application architecture patterns represent 80% of all mobile business solution needs and opportunities [1]: Offline database synchronization for CRM, HR, SCM and ERP systems. Offline document/forms synchronization for supporting collaboration between employees. Offline portals for access to content catalogs. Intel also identified four critical capabilities for any mobile solution. These are offline data management, seamless connectivity, multiple platform support and power and performance optimization. Offline data management in needed to enable the same user experience regardless of the connection status. This calls for the mobile solution to asynchronously store and manage data from the client to server. Seamless connectivity requires the application capability adapt to the networks state changes and behave appropriately. Multiple platform support asks for the applications to be written using open specifications and standards. Power and performance optimization requires mobile applications to deliver fast computational and I/O performance to save battery life [1]. 3.1 Security Security being one of the issues that worries companies in mobile solution an application needs to safe to use from this aspect also. In wireless solution middleware plays a critical role. It sits between the public network and the private corporate network. It needs to fulfill the security demands. More transparent it is, easier it is to maintenance. The security solution can be a VPN client that is optimized for wireless networks and provides cryptography, a VPN gateway for tunnels to serve wireless clients and authentication services. 3.2 Usability Mobile devices are smaller with smaller screen display and limited or different keyboard than computers.

4 Applications built for computers might not be that usable on a mobile device. To get people to use an application it needs to give a least acceptable user experience. Applications user logic and UI may need modification to fit the needs of the user and limitations of the mobile devices. 4. Mobile Business Solutions today To give a view where the industry is today and what is available a mobile solution from Nokia is described here in more detail. Sony-Ericsson is in the market with similar products and solutions. Both companies work with IBM to offer and develop business applications to their mobile devices. Also other similar alliances around the business can be found for example Plam i705 providing Sibels Sales force automation software integrated 4.1 Nokia s mobile solution for enterprises Nokia paints out a user scenario where with mobile solutions people are able to make full use of idle moments in everyday life. There are two ways to doing it. First one is to support services needed by mobile professionals with applications like , calendar and the Internet. The other one is to implement company specific applications to support working. For example sales and filed force automation applications. Nokia provides mobile devices for individual business users and a middleware solution for enterprise to enable mobile process. They also develop applications to connect the individual users into the business process. Nokia divides business user to different profiles according on three key features. What is the sufficient size of the screen for the user, need for input mechanisms and need to have compatibility with office applications. Direct Messaging devices (Nokia 6820i), meant for person-to-person messaging and Communicators (Nokia 9500), for access to back-office applications, to knowledge workers and Smartphones (Nokia 6600) for skilled and professional workers. [7]. They all offer personal information management with calendar and contacts database, access, back-up, synchronization, connectivity to IT infrastructure, device security and development tools [7]. Nokia s middleware solution is Secure Mobile Connectivity Solution. It works transparently and does not require any changes to existing content or applications. It includes the following components. Nokia One Business Server a solution for mobile . It leaves the company freedom to use select and integrate any environment to the mobile device. It reforms the content within the corporate network to fit on small screen. There is no need to change existing applications. [444] Nokia Secure Access system SSL-based VPN solution which enables secure access to corporate , applications and resources for mobile employees and partners. browser based remote access solution. [10] Nokia Wireless Accelerator can be used on client-server and server-only mode. The server- only access does not require any installation in the client. It allows access with any device with a web-browser having Nokia Wireless Accelerator set as a proxy. In the client-server mode a client is installed on the mobile device or laptop [11]. Nokia phones support open standards and protocols. They are based on the Symbian operating system. This allows and makes easier the developing of services and applications [6]. Apart from this Nokia has co-operation with different software vendors to provide software business applications. For example a push based on open standards (Push-IMAP and SyncML) was developed with Oracle Consilient Software [5]. Nokia works with Computer Associates International to provide e-management applications to its mobile devices. CA s Unicenter provides solutions for inventory management, software distribution and data protection. [7]. With IBM Nokia plans to integrate functionality of IBM WebSphare product family to provide end-to-end mobile solutions [6]. Nokia also has The Nokia Channel Accreditation Program to educate partners to sell Nokia mobile solution for enterprises. [9] Nokia provides assistants for it customers Nokia Support Web for its resellers and network software users. The help for end-users, the ones using the mobile device, is more open question. It can be available from the carrier, from the application provider or the company provides it to its own employee. 4.2 Business Model On the private mobile phones market and voice services the players are the mobile device provider, the network operator to provide the connectivity and services and the subscriber. Service operator can have a role, but it is still unclear. The enterprise market brings more players involved. The application provider is also involved. Here the need for a service provider is more obvious. Apart from the applications enterprises need support, training and maintenance services for there mobile solution.

5 To get a full mobile solution to business process today enterprises can contact a service provider like TietoEntator and Accentur. Applications can be integrated and modified from exciting office solutions. New ones can be applied from the variety of mobile applications available, though there is not available a mobile solutions for all needs and all mobile devices. The service providers do provide the support needed. Also network operators like TeliaSonera and Elisa offer services for enterprises. Network operator needs to be involved in a way or other to provide the mobile network. An enterprise can also choose to build their mobile solution in house from the components available at the market. Who is involved and what are the roles and the earning logic in the enterprise mobile market is still evolving. Many players see the lure possibilities of the marketplace. 5. Conclusion The value of the mobile enterprise business is easy to see. The benefits and improvements mobility brings to business processes are easy show. TCO and ROI figures look promising. The market is still in it early stages. What are the solutions needed and how they should be implemented? This paper discussed some of the features that can be critical for mobile applications. The solutions now available, like the one from Nokia, do not seem to fulfill the criteria. They are connection-oriented, based on same logic than used for computer based applications and dependent of the network connection. Network connection and network usage bring the value and money to network operators. In there view the best applications would use the network as much as possible. Their interest might be very different from the application users point. A connection-oriented application is good business for the network operator. One could argue that in future when 3G networks are available and quality of services is better the connection is no more an issue. Probably in the future also the network roaming increases. Not only between different mobile networks, but also switching from mobile network, to LAN or company network on the move. This all should be as transparent as possible to the user. An application that is not dependent on the connection supports this view better. Will the role of software developers increase, with more applications coming available on mobile devices? The variety of available mobile devices is large today, leading operation systems in them being Symbian, Palm OS and Windows Mobile. Usage of platform independent development tools like Java, might be an answer to some of the problems. Or will companies buy services from service providers that will build the solutions by integrating exciting application to the mobile devices. Small and medium size business may not have the money invest in an integration project. Services providers can build and host mobile solutions, renting the service to S&M business. The way the value of mobility and the growth of employee efficiency is presented to companies raises the question what is our work style in the future? One can work anytime, anywhere or is one demanded to work anytime, anywhere? The boarder between work and leisure has been narrowing. Will the availability of an employee anytime anywhere make it vanish? Idle time needs to be made productive. Or that is at least what we are told as marketing message from the vendors of this business. Markets today are complex and move fast the role on innovation in business is getting more important. To be innovative and creative idle time and a level of freedom is needed. The business model and earning logic of the enterprise mobile business is still evolving. The role of the service provider is more critical than in the individual mobile market. The division between network operator and services provider can be seen more clearly. There are alliances working towards the markets. Relationships come more important, sharing and combining the knowledge of this marketplace. New solution alliances and channel programs will evolve. A packaging of total solution is not in place. Questions like end-user support and billing need answers and solutions. References [1] P.Burris The Business Value Roadmap to Mobilized Software Solutions. freemarketpress. [2] CIO Research Reports. W ireless Intentions. m?id=15 [3] CIO Research Reports. The payoff of Wireless IT Investments. m?id=68 [4] Intel Information Technology With Paper: Building the Foundation for Anytime,

6 Anywhere Computing How the strategic coupling of notebook computers and wireless networks makes a business more successful. /intel_whitepaper.pd [5] Nokia Press Release: Push for Oracle Collaboration Suite to be offered on Nokia 9500 Communicator and Nokia 9300 enterprise smartphone with Consilient Software. November /pressreleases/ES_Push% 20 _Oracle.pdf [6] Nokia datasheet Integrated IT for mobile management. tsrefcases/ca_final.pdf [7] Nokia white paper Small Change, Big Impact tepaper_v3_ _bitpipe.pdf [8] Nokia Form 20-F KIA_MAIN_18022/CDA/Categories/AboutN okia/financials/_content/_static_files/nokia_ form_20f.pdf [9] Nokia Channel Program. [10] Nokia SSL VPN [11] Nokia Wireless Accelerator l [12] Slides from course Networking Business (S ) given by prof. H. Hämmäinen. html

Mobile and enterprise access solutions White paper January 2007. Stay connected: A successful mobile device strategy drives productivity.

Mobile and enterprise access solutions White paper January 2007. Stay connected: A successful mobile device strategy drives productivity. Mobile and enterprise access solutions White paper January 2007 Stay connected: A successful mobile. Page 2 Contents 2 Introduction 2 Delivering a mobile office that s as productive as the traditional

More information

Accenture CAS: Retail Execution Create stronger customer connections

Accenture CAS: Retail Execution Create stronger customer connections Accenture CAS: Retail Execution Create stronger customer connections Understanding the market In an age of see it, buy it consumer activity, one of the biggest challenges facing today s business is shelf

More information

Wireless Solutions Beyond Email

Wireless Solutions Beyond Email Wireless Solutions Beyond Email Wireless Solutions Beyond Email Agenda Wireless Beyond Email in the Enterprise Key Success Factors for Wireless Enterprise Applications Understanding ROI & TCO for Wireless

More information

An Introduction for Business Audiences

An Introduction for Business Audiences An Introduction for Business Audiences An Introduction for Business Audiences Executive Summary A growing number of companies are making mobile workforce enablement a business priority. Yet giving mobile

More information

Economic Impact Of A BlackBerry Solution In North American Enterprises

Economic Impact Of A BlackBerry Solution In North American Enterprises September 2009 Economic Impact Of A BlackBerry Solution In North American Enterprises A Study Of The Adoption And Total Economic Impact (TEI) Of BlackBerry At Enterprise Organizations A commissioned study

More information

Mobilize Your Corporate Content and Apps Enable Simple and Secure Mobile Collaboration for Business. www.maas360.com

Mobilize Your Corporate Content and Apps Enable Simple and Secure Mobile Collaboration for Business. www.maas360.com Mobilize Your Corporate Content and Apps Enable Simple and Secure Mobile Collaboration for Business www.maas360.com Copyright 2014 Fiberlink, an IBM company. All rights reserved. Information in this document

More information

Developing an Enterprise Mobile Strategy that Complements your SAP IT Infrastructure

Developing an Enterprise Mobile Strategy that Complements your SAP IT Infrastructure Developing an Enterprise Mobile Strategy that Complements your SAP IT Infrastructure September 2007 Executive Overview This whitepaper outlines the various components that make up an Enterprise Mobile

More information

for VoIP Service Providers highly secured and reliable VoIP solutions from SipCo Systems

for VoIP Service Providers highly secured and reliable VoIP solutions from SipCo Systems for VoIP Service Providers highly secured and reliable VoIP solutions from Systems About us Systems India Private Limited () is a professionally managed IT Company. Located and operated from Hyderabad,

More information

"Secure insight, anytime, anywhere."

Secure insight, anytime, anywhere. "Secure insight, anytime, anywhere." THE MOBILE PARADIGM Mobile technology is revolutionizing the way information is accessed, distributed and consumed. This 5th way of computing will dwarf all others

More information

SECURE MOBILE ACCESS USING SSL VPNS

SECURE MOBILE ACCESS USING SSL VPNS SECURE MOBILE ACCESS USING SSL VPNS September 2005 Prepared by Peter Rysavy http://www.rysavy.com 1-541-386-7475 Executive Summary Remote access has become increasingly complex. It s no longer about traveling

More information

The Mobile Imperative. A J.Gold Associates White Paper

The Mobile Imperative. A J.Gold Associates White Paper The Mobile Imperative A J.Gold Associates White Paper Contents The Mobile Imperative...1 Introduction... 1 Major General Mobility Trends... 1 What Does a Mobile Worker Need?... 2 Mobile Application Deployment

More information

SA Series SSL VPN Virtual Appliances

SA Series SSL VPN Virtual Appliances SA Series SSL VPN Virtual Appliances Data Sheet Published Date July 2015 Product Overview The world s mobile worker population passed the 1 billion mark in 2010 and will grow to more than 1.3 billion by

More information

Collaboration solutions for midsized businesses Buyer s guide

Collaboration solutions for midsized businesses Buyer s guide Collaboration solutions for midsized businesses Buyer s guide Increase productivity by improving collaboration across and beyond your business. Give employees access to the information, people and resources

More information

Sage CRM I White Paper. Enhance Your Business Relationships With Sage CRM

Sage CRM I White Paper. Enhance Your Business Relationships With Sage CRM I White Paper Enhance Your Business Relationships With Accelerate Your Performance With True 360 Business Visibility Imagine: Your top sales professional calls your best customer to sell him a new product.

More information

Module 1: Facilitated e-learning

Module 1: Facilitated e-learning Module 1: Facilitated e-learning CHAPTER 3: OVERVIEW OF CLOUD COMPUTING AND MOBILE CLOUDING: CHALLENGES AND OPPORTUNITIES FOR CAs... 3 PART 1: CLOUD AND MOBILE COMPUTING... 3 Learning Objectives... 3 1.1

More information

Enterprise Mobility FUJITSU CONSULTING. Productivity on the Move

Enterprise Mobility FUJITSU CONSULTING. Productivity on the Move Productivity on the Move Enterprise Mobility Client Challenges Wherever people work is the place they need the information to do their jobs with maximum efficiency. Fulfilling that need is the basic challenge

More information

Can Cloud Database PaaS Solutions Replace In-House Systems?

Can Cloud Database PaaS Solutions Replace In-House Systems? Can Cloud Database PaaS Solutions Replace In-House Systems? Abstract: With the advent of Platform-as-a-Service as a viable alternative to traditional database solutions, there is a great deal of interest

More information

Ericsson Enterprise Mobility Gateway. Communications powered up

Ericsson Enterprise Mobility Gateway. Communications powered up Ericsson Enterprise Mobility Gateway Communications powered up At Ericsson we believe there should be no barriers to mobility. The solutions should be based on open standards and be simple and easy to

More information

Transform your organization

Transform your organization Transform your organization through Business Mobility >80% More than 80 percent of organizations recognize the impact of mobile transformation on internal and external stakeholders and have created dedicated

More information

Desktop Virtualization Technologies and Implementation

Desktop Virtualization Technologies and Implementation ISSN : 2250-3021 Desktop Virtualization Technologies and Implementation Pranit Patil 1, Shakti Shekar 2 1 ( Mumbai, India) 2 (Mumbai, India) ABSTRACT Desktop virtualization is new desktop delivery method

More information

SSL VPN vs. IPSec VPN

SSL VPN vs. IPSec VPN SSL VPN vs. IPSec VPN White Paper 254 E. Hacienda Avenue Campbell, CA 95008 www.arraynetworks.net (408) 378-6800 1 SSL VPN vs. IPSec VPN Copyright 2002 Array Networks, Inc. SSL VPN vs. IPSec VPN White

More information

Tablets: Will They Replace PCs?

Tablets: Will They Replace PCs? Tablets: Will They Replace PCs? By Phil Clarke Research Analyst, Nemertes Research Executive Summary As mobility becomes more prevalent within the enterprise, tablets are becoming crucial tools with specific

More information

So, you need a mobility strategy Five things you must do. David P Merrill Senior Technical Staff Member June 2012

So, you need a mobility strategy Five things you must do. David P Merrill Senior Technical Staff Member June 2012 So, you need a mobility strategy Five things you must do. David P Merrill Senior Technical Staff Member June 2012 Mobile is a major driver in the evolution of computing Employees Mobile/Wireless/Cloud

More information

Towards Distributed Service Platform for Extending Enterprise Applications to Mobile Computing Domain

Towards Distributed Service Platform for Extending Enterprise Applications to Mobile Computing Domain Towards Distributed Service Platform for Extending Enterprise Applications to Mobile Computing Domain Pakkala D., Sihvonen M., and Latvakoski J. VTT Technical Research Centre of Finland, Kaitoväylä 1,

More information

AA Automated Attendant is a device connected to voice mail systems that answers and may route incoming calls or inquiries.

AA Automated Attendant is a device connected to voice mail systems that answers and may route incoming calls or inquiries. CRM Glossary Guide AA Automated Attendant is a device connected to voice mail systems that answers and may route incoming calls or inquiries. ABANDON RATE Abandon Rate refers to the percentage of phone

More information

Maximizing your SAP ERP

Maximizing your SAP ERP 950 Tower Lane, Suite 750 Foster City, CA 94404 650.341.3310 phone 650.341.3610 fax www.guixt.com Maximizing your SAP ERP Desktop Suite GuiXT Portal Suite Web UI Suite Mobile Suite Offline Suite Developer

More information

The Software Revolution

The Software Revolution The Software Revolution Salesforce.com Feb, 2000 There is a software revolution going on. This software revolution will fundamentally change the way organizations view enterprise software. This software

More information

Nettech White Paper: Mobile Middleware: The Next Frontier in Enterprise Application Integration

Nettech White Paper: Mobile Middleware: The Next Frontier in Enterprise Application Integration Nettech White Paper: Mobile Middleware: The Next Frontier in Enterprise Application Integration By, Tamara Kanoc, Director of Marketing, Nettech Systems, Inc. Nettech Systems, Inc. 600 Alexander Road Princeton,

More information

RhoMobile Suite. Develop applications for the next generation of business mobility

RhoMobile Suite. Develop applications for the next generation of business mobility RhoMobile Suite Develop applications for the next generation of business mobility With the Motorola Solutions RhoMobile Suite application development platform, you ll never have to write more than one

More information

Device Independence - BYOD -

Device Independence - BYOD - Charting Our Future Device Independence - BYOD - BYOD: Bring your own device to work day What is BYOD? BYOD (Bring Your Own Device) As distinguished from BYOC (Bring Your Own Computer); or BYOT (Bring

More information

Cisco Smart Business Communications System: A New Way for Small Business to Communicate

Cisco Smart Business Communications System: A New Way for Small Business to Communicate Cisco Smart Business Communications System: A New Way for Small Business to Communicate Cisco Smart Business Communications System (SBCS) is a complete system of voice, data, video, and wireless networking

More information

Understanding the Benefits of Unified Communications

Understanding the Benefits of Unified Communications Understanding the Benefits of Unified Communications Overview Increasing operating efficiencies is more important than ever in today s business. Competitive pressures force organizations to improve processes

More information

The Cloud ERP. Case Study JAAS

The Cloud ERP. Case Study JAAS Systems www.jaas.net Company» Founded: 1999» Location: Columbus, OH, USA» Industry: Manufacturing software Overview Develops and sells inte-grated accounting and manufacturing software solutions Key Results»

More information

Choosing a Server to Fit Your Business. A step-by-step guide to help businesses maximize the benefits of Intel. Xeon -based server solutions.

Choosing a Server to Fit Your Business. A step-by-step guide to help businesses maximize the benefits of Intel. Xeon -based server solutions. Choosing a Server to Fit Your Business. A step-by-step guide to help businesses maximize the benefits of Intel Xeon -based server solutions. Copyright 2005 Intel Corporation. All rights reserved. Intel,

More information

Convergence: The Foundation for Unified Communications

Convergence: The Foundation for Unified Communications Convergence: The Foundation for Unified Communications Authored by: Anthony Cimorelli, Senior Product Marketing Manager Onofrio Norm Schillaci, Principal Sales Engineer Michelle Soltesz, Director, Marketing

More information

Extranet Access Management Web Access Control for New Business Services

Extranet Access Management Web Access Control for New Business Services Extranet Access Management Web Access Control for New Business Services An Evidian White Paper Increase your revenue and the ROI for your Web portals Summary Increase Revenue Secure Web Access Control

More information

Retail Industry Executive Summary

Retail Industry Executive Summary Mobile Business Intelligence: Better Decisions Anywhere You Do Business Retail Industry Executive Summary Business Intelligence (BI) and Mobility Applications are top priorities for today s retail business.

More information

Achieving Unified Oversight of Your Mission-critical IT Infrastructure

Achieving Unified Oversight of Your Mission-critical IT Infrastructure Achieving Unified Oversight of Your Mission-critical IT Infrastructure By Jim Huebner, Director, CompuCom Network Solutions Portfolio Big Data, cloud, mobility, social interaction: These mutually reinforcing

More information

White Paper: Managing Security on Mobile Phones

White Paper: Managing Security on Mobile Phones White Paper: Managing Security on Mobile Phones April 2006 Managing Security on Mobile Phones April 2006 Table of Contents Abstract...2 Executive Summary...2 The Importance Of Managing Security On Mobile

More information

Mobility Solutions in IBM

Mobility Solutions in IBM Mobility Solutions in IBM Cecelia Yu yuyc@tw.ibm.com Mobile Collaboration, CDL, IBM 2007 IBM Corporation Agenda 1. Introduction 2. Mobility Strategy 2.1 Connectivity 2.2 E-Mail 2.3 Social Network 2.4 Instant

More information

Mobile Access Software Blade

Mobile Access Software Blade Mobile Access Software Blade Dimension Data BYOD event Jeroen De Corel SE BeLux 2012 Check Point Software Technologies Ltd. [PROTECTED] All rights reserved. 2012 Check Point Software Technologies Ltd.

More information

POINT-TO-POINT vs. MEAP THE RIGHT APPROACH FOR AN INTEGRATED MOBILITY SOLUTION

POINT-TO-POINT vs. MEAP THE RIGHT APPROACH FOR AN INTEGRATED MOBILITY SOLUTION POINT-TO-POINT vs. MEAP THE RIGHT APPROACH FOR AN INTEGRATED MOBILITY SOLUTION Executive Summary Enterprise mobility has transformed the way businesses engage with customers, partners and staff while exchanging

More information

Enterprise on the Go. How enterprises can leverage mobile apps

Enterprise on the Go. How enterprises can leverage mobile apps Enterprise on the Go How enterprises can leverage mobile apps Vivek Narasimhan June 2012 Contents I. Project Scope II. Consumerization of IT drives demand for apps III. Enterprise App Considerations IV.

More information

Enhance Your. Business Relationships. SageCRM. with. www.sagesoftware.co.in

Enhance Your. Business Relationships. SageCRM. with. www.sagesoftware.co.in Enhance Your Business Relationships with SageCRM www.sagesoftware.co.in Accelerate Your Performance with True 360 Business Visibility Imagine: Your top sales professional calls your best customer to sell

More information

Page 2. Most Of The Information Workforce Now Works Remotely

Page 2. Most Of The Information Workforce Now Works Remotely The workplace landscape is changing rapidly as people walk into the office with the expectations and sometimes the tools they carry from home. The requirements for flexibility rise even higher as employees

More information

IT Agility that Drives Business Forward

IT Agility that Drives Business Forward IT Agility that Drives Business Forward Richard Stiennon Chief Research Analyst Introduction There are six factors that drive the ever changing information technology space: Growth in Users Bandwidth Processing

More information

HP Services Global Service Desk with esupport. Innovative technology and business processes that transform IT support for your employees

HP Services Global Service Desk with esupport. Innovative technology and business processes that transform IT support for your employees HP Services Global Service Desk with esupport Innovative technology and business processes that transform IT support for your employees Positioned in Leaders quadrant in Gartner s 2004 Magic Quadrant for

More information

Your Future is Virtual & Mobile - make it happen now Are we 'Virtually' there yet?

Your Future is Virtual & Mobile - make it happen now Are we 'Virtually' there yet? Your Future is Virtual & Mobile - make it happen now Are we 'Virtually' there yet? Don Smith Chief Executive Officer 24th November 2010 Context TDM VoIP Software We are going through a major re-invention

More information

From the Editors Desk Mobile Payments 01. Realigning Mobile Payments: An Open System Solution 05 for an Evolving Industry

From the Editors Desk Mobile Payments 01. Realigning Mobile Payments: An Open System Solution 05 for an Evolving Industry Content Preface From the Editors Desk Mobile Payments 01. Realigning Mobile Payments: An Open System Solution 05 for an Evolving Industry 02. Mobile Money Transfers: Opportunities and Challenges 13 in

More information

Data Center Transformation into a Dynamic Cloud, Service-Oriented Delivery Center

Data Center Transformation into a Dynamic Cloud, Service-Oriented Delivery Center Data Center Transformation into a Dynamic Cloud, Service-Oriented Delivery Center Start thinking differently about infrastructure 1 Member of Info-Quest Group Info-Quest established 1981 Listed in the

More information

ExtendTime. Introduction. VoIP: The Future of Voice Networks and Applications

ExtendTime. Introduction. VoIP: The Future of Voice Networks and Applications A completely automated IP Telephony time and attendance solution that immediately realizes an organizational return on investment. Introduction Companies that are considering purchasing IP Telephony systems,

More information

Mobile and BYOD Strategy

Mobile and BYOD Strategy Mobile and BYOD Strategy Bring Your Own Device Danairat T. Certified Java Programmer, TOGAF Silver danairat@gmail.com, +66-81-559-1446 1 Agenda Introduction to Mobile Technology Mobile Computing Bring

More information

Wireless Network Quality of Service

Wireless Network Quality of Service Wireless Network Quality of Service WHITE PAPER NetMotion Wireless 701 N 34th Street, Suite 250 Seattle, WA 98103 206.691.5555 Overview The Yankee Group estimates that over 39% of the US workforce 51 million

More information

The Connected Enterprise: Transformation through Mobility

The Connected Enterprise: Transformation through Mobility The Connected Enterprise: Transformation through Mobility Introduction The last 24 months have seen a lasting shift in human behaviour across the world. This is the shift to a connected society - communicative

More information

Growth and Challenges

Growth and Challenges Knowledge White Paper Eden Information Services Pvt. Ltd 1 Rich Internet Applications Growth and Challenges Compiled By: Team dot net [Eden IT Services Division] Growth and Challenges 1 Abstract Rich Internet

More information

Enhancing productivity, enabling. Success. Sage CRM

Enhancing productivity, enabling. Success. Sage CRM Enhancing productivity, enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

Enabling Device-Independent Mobility with Dynamic Virtual Clients

Enabling Device-Independent Mobility with Dynamic Virtual Clients IT@Intel White Paper Intel Information Technology Mobility November 2009 Enabling Device-Independent Mobility with Dynamic Virtual Clients Executive Overview DIM would enable us to deliver the information

More information

How Oracle MAF & Oracle Mobile Cloud can Accelerate Mobile App Development

How Oracle MAF & Oracle Mobile Cloud can Accelerate Mobile App Development How Oracle MAF & Oracle Mobile Cloud can Accelerate Mobile App Development A RapidValue Solutions Whitepaper Contents Executive Summary... 03 Oracle Mobile Application Framework (MAF): The Complete Development

More information

When Computers really become Personal

When Computers really become Personal When Computers really become Personal What is Consumerization of IT? The Consumerization of IT and what it means The term "consumerization" was first popularized in 20011 as a description for how innovation

More information

The Future of Mobile Device Management

The Future of Mobile Device Management The Future of Mobile Device Management Simplifying the move from BlackBerry to a multi-os environment MobileIron Advisory Services 415 E. Middlefield Road Mountain View, CA 94043 www.mobileiron.com Table

More information

BlackBerry Enterprise Solution

BlackBerry Enterprise Solution BlackBerry Enterprise Solution The leading wireless solution for connecting mobile users to the customers, colleagues and information that drive business. BlackBerry Enterprise Solution Mobilize Your Email,

More information

Zero Footprint Image Viewers For Mobile Devices

Zero Footprint Image Viewers For Mobile Devices Zero Footprint Image Viewers For Mobile Devices John Kingan Unrestricted Internal Use 2011, Carestream Health The good old days p.2 p.3 Emergence of Mobile Technology When Computers were Computers and

More information

Endpoint Management and Mobility Solutions from Symantec. Adapting traditional IT operations for new end-user environments

Endpoint Management and Mobility Solutions from Symantec. Adapting traditional IT operations for new end-user environments Endpoint Management and Mobility Solutions from Symantec Adapting traditional IT operations for new end-user environments During the past few years the traditional concept of end-user computing has drastically

More information

Mobilizing SAP Enterprise Applications

Mobilizing SAP Enterprise Applications perspective Mobilizing SAP Enterprise Applications Suresh Santhana & Anoop Kumar Abstract In today s competitive environment, enterprise users must handle critical tasks and decisionmaking in real- time,

More information

Smartphone Enterprise Application Integration

Smartphone Enterprise Application Integration WHITE PAPER MARCH 2011 Smartphone Enterprise Application Integration Rhomobile - Mobilize Your Enterprise Overview For more information on optimal smartphone development please see the Rhomobile White

More information

By Kevin Benedict and André Guillemin Netcentric Strategies LLC Publication Date: February 2012 ID Number: NCS022012B

By Kevin Benedict and André Guillemin Netcentric Strategies LLC Publication Date: February 2012 ID Number: NCS022012B Mobile Middleware Strategies By Kevin Benedict and André Guillemin Netcentric Strategies LLC Publication Date: February 2012 ID Number: NCS022012B Table of Contents 1 Executive Summary 3 1.1 MEAP Background

More information

5 tips. awesome. mobile. enterprise. apps. An introduction to great app development using motwin Platform

5 tips. awesome. mobile. enterprise. apps. An introduction to great app development using motwin Platform 5 tips build to awesome mobile enterprise apps. An introduction to great app development using motwin Platform 1. Real-Time Data Streaming Ensure that the data your user access is dynamic and up-todate.

More information

Defining Your Mobile Strategy. 01 June 2009. www.sk ytechnologies.com

Defining Your Mobile Strategy. 01 June 2009. www.sk ytechnologies.com Defining Your Mobile Strategy 01 June 2009 info@sk ytechnologies.com www.sk ytechnologies.com Table of Contents Executive Summary... 3 Mobilizing Business Functions... 5 Hardware Deployment... 5 The Risks

More information

Supply Chain Management Build Connections

Supply Chain Management Build Connections Build Connections Enabling a business in manufacturing Building High-Value Connections with Partners and Suppliers Build Connections Is your supply chain responsive, adaptive, agile, and efficient? How

More information

BlackBerry Enterprise Solution

BlackBerry Enterprise Solution BlackBerry Enterprise Server BlackBerry Enterprise Solution The leading wireless solution for connecting mobile users to the customers, colleagues and information that drive business. Mobilize your email,

More information

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplify your communications and maximise your business

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplify your communications and maximise your business ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplify your communications and maximise your business To succeed as a small or medium business (SMB), you need to keep customer satisfaction

More information

Meeting the Challenges of Remote Data Protection: Requirements and Best Practices

Meeting the Challenges of Remote Data Protection: Requirements and Best Practices Meeting the Challenges of Remote Data Protection: Requirements and Best Practices A Whitepaper by Stefan Utzinger, NovaStor CEO (March 2011) Table of Contents EXECUTIVE SUMMARY... 2 INTRODUCTION: THE CHALLENGE

More information

Enhancing Productivity. Enabling Success. Sage CRM

Enhancing Productivity. Enabling Success. Sage CRM Enhancing Productivity. Enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

VDI May Not Be The Right Solution

VDI May Not Be The Right Solution WHITE PAPER: VDI VERSUS STREAMING VDI May Not Be The Right Solution or Why Streaming Might Be A Better One Contents So You Think You Want VDI?...1 Why VDI?...1 VDI is a platform, not a solution...2 Infrastructure

More information

Secure Wireless LAN. Michigan Department of Information Technology

Secure Wireless LAN. Michigan Department of Information Technology Secure Wireless LAN Michigan Department of Information Technology Contact Info: Jack Harris Director of Telecommunications Michigan Department of Information Technology 608 West Allegan 1st floor - MDIT

More information

TEAM WORKFLOW MANAGEMENT SYSTEM

TEAM WORKFLOW MANAGEMENT SYSTEM TEAM WORKFLOW MANAGEMENT SYSTEM TEAM Workflow Management Small and Medium businesses are the builders, of any rising economy, they share more than 90% of GDP worldwide, Enhancement of internal business

More information

Moving Virtual Desktops to the Cloud

Moving Virtual Desktops to the Cloud Cloud Brief Moving Virtual Desktops to the Cloud EXECUTIVE SUMMARY Physical desktop computer infrastructures no longer make sense for the corporate world. Not only are they expensive, insecure and maintenance-heavy,

More information

Consumerization. Managing the BYOD trend successfully. Harish Krishnan, General Manager, Wipro Mobility Solutions WWW.WIPRO.COM

Consumerization. Managing the BYOD trend successfully. Harish Krishnan, General Manager, Wipro Mobility Solutions WWW.WIPRO.COM Consumerization Managing the BYOD trend successfully WWW.WIPRO.COM Harish Krishnan, General Manager, Wipro Mobility Solutions Employees dictate IT Enterprises across the world are giving in to the Consumerization

More information

BENEFITS OF MOBILE DEVICE MANAGEMENT

BENEFITS OF MOBILE DEVICE MANAGEMENT BENEFITS OF MOBILE DEVICE MANAGEMENT White Paper 2013 SUMMARY OVERVIEW This white paper outlines the benefits of Mobile Device Management in different use cases. SyncShield is a Mobile Device Management

More information

Choosing a Server to Fit your Business

Choosing a Server to Fit your Business Solutions for Small Business Choosing a Server to Fit your Business A step-by-step guide to help businesses maximize the benefits of Intel Xeon processor-based server solutions. Your business can't afford

More information

RSA SECURITY SOLUTIONS. Secure Mobile & Remote Access

RSA SECURITY SOLUTIONS. Secure Mobile & Remote Access RSA SECURITY SOLUTIONS Secure Mobile & Remote Access SECURE MOBILE & REMOTE ACCESS empower workforce mobility strengthen relationships & create new opportunities reduce exposure to network breaches support

More information

Bring Your Own Device & the Consumerisation of IT: 2 Case Studies

Bring Your Own Device & the Consumerisation of IT: 2 Case Studies Bring Your Own Device & the Consumerisation of IT: 2 Case Studies Mark Brockbank, IBM UK Ltd Email: mark.brockbank@uk.ibm.com Twitter: @MarkBrockbank Agenda CIO Challenges in Mobility BYOD Customer case

More information

RoadSync Pushes E-mail, Calendar and Contacts Data to GIMV Investment Managers and Company Executives for Improved Client Relations

RoadSync Pushes E-mail, Calendar and Contacts Data to GIMV Investment Managers and Company Executives for Improved Client Relations Case Study: RoadSync for Symbian UIQ Key Benefits: Push e-mail delivers real-time business communications and data for on-the-go investment managers and C-level executives Improved responsiveness results

More information

MaaSter Microsoft Ecosystem Management with MaaS360. Chuck Brown Jimmy Tsang www.maas360.com

MaaSter Microsoft Ecosystem Management with MaaS360. Chuck Brown Jimmy Tsang www.maas360.com MaaSter Microsoft Ecosystem Management with MaaS360 Chuck Brown Jimmy Tsang www.maas360.com Introductions Chuck Brown Product Management IBM MaaS360 Jimmy Tsang Director of Product Marketing IBM MaaS360

More information

ENTERPRISE MOBILITY GIVE YOUR BUSINESS THE BIG ADVANTAGE

ENTERPRISE MOBILITY GIVE YOUR BUSINESS THE BIG ADVANTAGE Business Solutions through Software ENTERPRISE MOBILITY GIVE YOUR BUSINESS THE BIG ADVANTAGE 1 Executive Summary: Today, mobility is considered to be one of the most disruptive technology innovation faced

More information

How mobility improves the insurance sales process

How mobility improves the insurance sales process How mobility improves the insurance sales process White Paper Stephanie Wolf Business consultant, IBM Business Consulting Services Page 2 Page 3 Contents 3 Executive summary 3 Becoming an on demand business

More information

Enhancing productivity. Enabling success. Sage CRM

Enhancing productivity. Enabling success. Sage CRM Enhancing productivity. Enabling success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

Mobile Device Management in the Systems Management Ecosystem. Katie Wiederholt, Dell Software

Mobile Device Management in the Systems Management Ecosystem. Katie Wiederholt, Dell Software Mobile Device Management in the Systems Management Ecosystem Katie Wiederholt, The forces driving change in mobility Agenda The journey to MDM Where do we want to be and mobile security technologies 2

More information

Understanding Media Asset Management A Plain English Guide for Printing Communications Professionals

Understanding Media Asset Management A Plain English Guide for Printing Communications Professionals Understanding Media Asset Management A Plain English Guide for Printing Communications Professionals Interest in Media Asset Management is growing dramatically. A growing number of software and service

More information

Top 10 Reasons to Consider AirWatch by VMware Solutions

Top 10 Reasons to Consider AirWatch by VMware Solutions TECH BRIEF Top 10 Reasons to Consider WHAT IS ENTERPRISE MOBILITY MANAGEMENT? A focus on business protection As the volume and variety of mobile devices surge, so do expectations among end users and line

More information

The pundits have declared that client virtualization. Best Practices in Desktop Virtualization

The pundits have declared that client virtualization. Best Practices in Desktop Virtualization 1 The pundits have declared that client virtualization is one of the next big trends in enterprise IT, so it s time for IT decision makers to take a serious look. What will you find? A lot of hype, that

More information

Cloud computing: Innovative solutions for test environments

Cloud computing: Innovative solutions for test environments IBM Global Services April 2009 Cloud computing: Innovative solutions for test environments Speed test cycles and reduce cost to gain a competitive edge Page No.2 Contents 2 Executive summary 3 Leading

More information

VMware End User Computing Horizon Suite

VMware End User Computing Horizon Suite VMware End User Computing Horizon Suite Luc Gallet lgallet@vmware.com 2010 VMware Inc. All rights reserved The pace and rate of technology change is faster than ever Devices 66 % use 2+ devices for work

More information

Voice over Internet Protocol (VoIP) in the Hospitality and Gaming Sectors

Voice over Internet Protocol (VoIP) in the Hospitality and Gaming Sectors Voice over Internet Protocol (VoIP) in the Hospitality and Gaming Sectors Jayesh Amdekar Voice over Internet Protocol (VoIP) has emerged as a significant enabling technology and the adoption of industry

More information

Citrix MetaFrame Presentation Server 3.0 and Microsoft Windows Server 2003 Value Add Feature Guide

Citrix MetaFrame Presentation Server 3.0 and Microsoft Windows Server 2003 Value Add Feature Guide Citrix MetaFrame Presentation Server 3.0 and Microsoft Windows Server 2003 Value Add Feature Guide Advanced Functionality Basic Functionality Feature MANAGEMENT Microsoft Management Console Enhanced Connection

More information

Enabling users with unified communications

Enabling users with unified communications Enabling users with unified communications CONTENTS 03 04 06 08 09 11 13 Enabling Transformation The Business Agenda Capabilities Unified Delivering Results Outcomes and Effect WHY COMPUTACENTER? Experience

More information

Hitting Your Numbers. Creating Sales Excellence with Commercial Open Source CRM BREAK AWAY

Hitting Your Numbers. Creating Sales Excellence with Commercial Open Source CRM BREAK AWAY Hitting Your Numbers Creating Sales Excellence with Commercial Open Source CRM BREAK AWAY It is already a given that a CRM system can help drive sales performance. So the decision to be made now is which

More information

Terms and Conditions

Terms and Conditions - 1 - Terms and Conditions LEGAL NOTICE The Publisher has strived to be as accurate and complete as possible in the creation of this report, notwithstanding the fact that he does not warrant or represent

More information

Vodafone Total Managed Mobility

Vodafone Total Managed Mobility Vodafone Total Managed Mobility More productivity, less complexity Vodafone Power to you What s inside? What you get see how your business benefits 4 In detail find out how it all works 5 Service lifecycle

More information

Running Your Business at the Speed of On-Demand. Running Your Business at the Speed of On-Demand. Serving You Today:

Running Your Business at the Speed of On-Demand. Running Your Business at the Speed of On-Demand. Serving You Today: Running Your Business at Software as a Service Goes Mainstream Serving You Today: Zach Nelson President & CEO NetSuite Bruce Richardson Chief Research Officer AMR Research Delwin Brockett COO UCG Ltd.

More information