Complete Wholesale Distribution Solutions COMMERCIAL COMMUNICATIONS & DATA ELECTRICAL INDUSTRIAL RENEWABLE ENERGY UTILITY

Transcription

1 Complete Wholesale Distribution Solutions COMMERCIAL COMMUNICATIONS & DATA ELECTRICAL INDUSTRIAL RENEWABLE ENERGY UTILITY 1

2 About Graybar Canada Graybar Canada, an employee-owned company, is a wholesale distributor for thousands of items from leading manufacturers of automation, comm/data, and electrical products. Headquartered in Halifax, Nova Scotia, Graybar Canada operates over 30 locations across the country. Our trained specialists and top-quality products enable us to provide customers with a complete solution. Graybar Canada is a subsidiary of Graybar Electric Company Inc., a Fortune 500 company, and one of the oldest and largest North American electrical distributors. The Company is committed to quality through its customer service, products, supply and distribution and performance. At Graybar Canada, we differentiate ourselves from our competitors in many ways one of which includes our knowledgeable staff, who not only have industry experience, but are certified experts in their field. Whether it s Lighting Certified, or a Security Product Certified, you can trust that we are qualified to give sound advice. national wire and cable warehouse Graybar Canada s wire and cable operation is centered at a national warehouse located in Markham, Ontario. With more than 70,000 square feet of warehouse space and the ability to cut master reels up to 15,000 lbs, the national wire and cable warehouse is a key part of Graybar Canada s national operations. Graybar Canada can provide wire and cable orders to a customer s exact specifications including striping and dyeing to provide customized wire and cables for any project. All products are CSA certified, and conform to all code requirements. Graybar Canada s specification assistance program will help customers find the perfect solution through the review of a customer s cable applications and designs of specialty cable. With 24-hour emergency service, a national transportation system, and a network of field support, Graybar Canada staff can satisfy customers wire and cable needs, where and when they arise. There are a number of value-add programs such as just-in-time-service and cable audits. This support will not only ensure piece of mind, but will also keep a customer s jobsite running effectively and efficiently. Whether you are responsible for your firm s purchasing, inventory or facility management, Graybar Canada is exactly the type of supplier you need to help your company meet the future with confidence and a sharper competitive edge. All of our employee owners are dedicated to helping you reduce your cost of doing business. The staff at the national wire and cable warehouse as well as at local branches are there to provide customers with the quality service and wire and cable products they need to complete their project. 2

3 Specialized Product Divisions Graybar Canada has specialized product divisions to better serve the needs of customers. Together, the divisions can provide a complete solution for projects in government, commercial, industrial, residential, health care, and education. Automation Graybar Canada is an established leading distributor of electrical products and services to Canada s industrial/ automation market. The Automation Division has factory-trained automation specialists, experts in the latest automation technologies including PACs, Variable Frequency Drives, Motion Control, Process Management (Batch), Software and Power Energy Management Solutions (PEMS). Various support services are also offered including product knowledge and application to provide a solution to the customer. Comm/Data The Comm/Data Group has the skill & product knowledge, product selection and extensive distribution & logistic systems necessary to provide customers with complete first-rate Comm/Data solutions. The Comm/Data Division serves various vertical markets including contractor, industrial, residential, health care, institutional, industrial automation, call center and the service provider market. The division represents an extensive list of first class manufacturers and provides a wide range of quality products including wireless networking products, copper/fibre optic cable, telephone headsets, audio/video conferencing products and tools and test equipment. Electrical A one-stop source of electrical supplies and expertise, Graybar Canada has experienced counter service representatives and Will-Call service at all locations offering customers quick pick up service for phone-in orders saving time and money. Most locations have a dedicated project quotations department providing project pricing, design build assistance, material coordination, job account billing and other value added services to assist you with your project management. A fully integrated computerized inventory management system ensures that orders are filled promptly and accurately, and that inventory levels are maintained to meet customer demand. In addition, all branches tailor their inventories to meet the needs of the local market and customer specific requirements. Lighting Lighting Specialists work closely with customers to implement practical lighting solutions using the latest lighting layout and energy payback calculation software. They offer product seminars and training to keep customers educated on the latest product advancements, code changes and environmental regulations. They also prepare audits to evaluate energy savings opportunities for our customers. Graybar Canada carries a wide range of standard lighting products as well as specialized products. This includes everyday incandescent, fluorescent, ballasts and fixtures, environmentally friendly lamps, and the latest in dimming and control systems to name a few. Oil&Gas Graybar Canada s supply locations and specialized oil and gas warehouses stock products specifically designed for the oil and gas industry including cable glands, cable penetration seals, heat tracing, shipboard/marine cable, stainless steel/aluminum cable tray, hazardous area enclosures, teck/industrial cable, stainless steel strut and fittings, explosion proof and hazardous location lighting, UPS systems and navigational aids. Security & Technology Graybar Canada has highly trained Security & Technology Specialists to assist customers in product solution and system design. The security division product line offers every component needed to provide a basic security system to a full IP physical security solution. Some of the product categories include Security Video, Access Control, Intrusion Systems, Audio/Visual, Media Conversion and Wireless Networking Solutions. Utility The Utility Division stocks specialized product for the utility industry including pole-line hardware, streetlights, hot line tooling, metering, anchors and accessories, terminations, cutouts, arresters, transmission, distribution, substation hardware, ergonomic tools, LED area / street lighting, HV cable & accessories and connectors for O/H & U/G and tooling. 3

4 Core Competencies As employee owners, staff at Graybar Canada knows that outstanding results for customers can be achieved by putting core values of teamwork, resourcefulness and reliability into practice each and every day. Graybar Canada continues to grow and maintain the loyalty of its customers by demonstrating a set of capabilities that customers look for in their wholesale distributor: An Extensive Network of Branches: 30 stocking locations across Canada and access to 290 more across North America. Quick, Convenient Counter Service: When you need products immediately, stop by one of our many Graybar Canada counter locations. All of Graybar Canada s employees are dedicated to providing you with the best solutions and helping you reduce your cost of doing business. Emergency Service: 24-Hour emergency access to inventories at each of the Canadian stocking locations. Dependable Local Service: When Graybar Canada is your supplier, the products, services and people you need are as close as our nearest branch. Graybar Canada branches tailor their inventory to meet local requirements. Our electronic delivery tracking system helps us respond quickly to your delivery requests and share immediate electronic proof of delivery as needed. Dedicated and Skilled Staff Including Solutions Specialists: To assist customers with product selection and application, the Graybar Canada team is committed to continuous improvement. Experienced Sales and Customer Service: Representatives are skilled in sourcing automation, comm/data, and electrical products, saving you both time and money. We can quickly locate hard-to-find items and large quantities and ship them to arrive when and where you need them. Customer Training: Seminars are offered to keep you up-to-date on new technology, products and improved methods. Product Staging and Kitting: Graybar Canada manages layout of material and packaging of products from multiple vendors for job and site-related coordinated deliveries. Inventory Management: Graybar Canada offers migrating inventory levels and locations across the country as the project rolls out. Availability of drop shipments and delivery of products to contractor docks, job sites and remote containers. Electronic Billing: Ask about paperless billing and statements, EFT and convenient online payment capability. Diverse Product Line: A multitude of leading brands in Electrical Supply, Industrial/Automation, Lighting, Comm/Data, Wire & Cable, Utility, Security & Technology, Renewable Energy, and Oil & Gas. 4

5 Menu of Services Supply Chain Management Solutions Today s high costs of procurement demand that companies change to a more efficient process that reduces total costs and generates value. Graybar Canada can assist in mapping your existing processes, and then analyze the work functions and recommend changes and improvements to those processes. Graybar Canada has assisted many of our customer partners with supply chain management and logistics solutions, resulting in strategies that help drive profitability. Market-Specialized Sales and Service Customized service and personal integrity are the foundations upon which Graybar Canada builds the trusting, long-term relationships required in today s business environment. The employees you meet at Graybar Canada can provide you with the solution you need. Depend on them when you need to get things done. Vendor Managed Inventory Graybar Canada s inventory management system is designed to manage all of your material deployment needs. The system s accuracy and reliability can free up your time to do what matters most: grow your business. Multiple VMI levels based on customer requirements Best-in-class technology and reporting Helps ensure the right products are at the right place, at the right time and in the correct quantities Helps reduce downtime and costs Vendor reduction Quotation and Credit Services With thousands of quality products from best-inclass manufacturers, our quotation services are unparalleled. Local service offers you open account credit and complete quotations on project proposals. Quality Service Graybar Canada s internal Quality Management System defines the policies and procedures used throughout Graybar Canada to ensure that our products and services meet both the specified customer requirements and our business objectives in a consistent, economical, and reliable manner. These requirements are based on the needs of our customers as well as applicable International and National Standards. We are committed to continuously evaluating our Quality Management System with a strong focus on effectiveness, customer satisfaction and continuous improvement. We would welcome any opportunity to address your specific needs to ensure that we perform to your expectations. Vending By stocking the right product near the employees who use them, productivity improves. The ability to place the machines where the product is needed and network the machines means that you have flexible solutions that can be tailored to your unique needs. Using sophisticated software, the machines can track who uses the product, keeping all accountable to costs and appropriate usage. More productivity, flexibility and accountability means you can operate with more profitability in your day-to-day MRO operations. Project Management Graybar Canada coordinates material supply and tracking with contractor s PMO. Graybar Canada makes complex projects more manageable. Our teams work with you from project conception through to delivery. Our attention to detail can help your projects run faster, smoother and more profitably. Product Quality You Can Trust Graybar Canada distributes best-in-class products from manufacturers you can trust for quality and value. Their products are backed by the highest global standards. You can depend upon it. 5

6 Menu of Services National Agreements Cost-Reduction Programs Graybar Canada s National Agreements allow multilocation customers to acquire automation, comm/data, and electrical products. We provide all facilities and jobsites with uniform product quality and consistent pricing, as well as detailed usage and quality performance reports. Our branches can provide customized services to satisfy differing local needs. Graybar Canada focuses on inventory, transactions, administration and acquisition to reduce overall cost. Graybar Canada has a proven track record of implementing effective cost-reduction programs including: Bar Coding Standardization Product Conversion Energy Management Materials Staging Graybar Canada can boost your efficiency in managing orders, monitoring project status and streamlining processes. Reduces material congestion, losses, damages, supplier claims Promotes JIT inventory Reduces labor costs through improved planning and scheduling Prevents job delays by receiving or waiting on materials Jobsite Services Graybar Canada s jobsite services include preplanning to maximize cost, time and delivery efficiency; stock replenishment to reduce overages, returns and waste; or even an onsite trailer for central staging and planning that we can manage for you. We can also stock Job Boxes by the job phase. This can result in a decrease of loss and theft and increase your overall efficiency. Materials Kitting At Graybar Canada, we offer a wide range of innovative kitting services that help customers get the job done while saving time and money by assigning one part number for a group of several components. Reduce administrative costs of ordering a large number of components from multiple sources Reduce internal labor costs associated with the procurement, logistics and installation of material Reduce returns Reduce shrinkage Improve customer service levels internally and externally Place orders for a group of products made by multiple manufacturers with one catalog number Avoid delays, all items ship together Save money through reduced administrative costs, leveraged buying and reduced receiving costs Reduce cost of labor spent on non-installation activities Single Source Contracts Reduce the amount of time spent researching products and negotiating prices with vendors. Additionally, administrative costs are often reduced because of less time haggling and acquiring the signed contract. Cost savings and improved profitability Improved safety performance Optimized service output Continuous improvement Vendor Reduction Graybar Canada is able to evaluate your traditional inventory and make recommendations to reduce number of vendors in order to streamline overall purchasing costs. Technology Consultative Services Our specialized teams of network system specialists, BICSI designated RCDDs, security specialists, automation specialists and LC designated lighting specialists are available to assist you with the development and deployment of applications. Graybar Canada offers customer training to keep your maintenance technicians and installers up-to-date with new products and methods. Hands-on application seminars and trade shows enable our branches to bring technical assistance to you. Energy-Saving Programs Our specialists in lighting and commercial building automation systems can help you find ways to save money by conserving energy use. Often lighting retrofits can cut energy bills enough to pay for themselves over a relatively short period of time. Installing automation systems allows facility engineers and managers to better regulate the energy used by their facilities, such as lighting to reduce costs dramatically. 6

7 Business Solutions Management Reports Graybar Canada s computer capabilities enable us to track our performance for accuracy, on-time delivery, fillrate, returned goods, special contract compliance and more. We can provide standard reports showing your purchases grouped by part number, manufacturer or product categories at your individual locations. National summary reports are also available, and Graybar Canada can develop customized reports as required. Evaluated Receipt Settlement Receiving and payables functions are among the most costly procurement processes. Graybar Canada can support your efforts in paperless receiving and payables processing by providing the necessary information electronically. Electronic Data Interchange (EDI) With Electronic Data Interchange (EDI) service, Graybar Canada processes your orders electronically, on time and with accurate pricing, shipping and documentation. We also support other EDI documents such as invoices, order acknowledgements, advance ship notices and many other documents. We can collaborate with your IT team to make EDI work for you. Electronic Funds Transfer Saves customers time and money in mailing their payments We can provide our completed form with applicable information and/or customers can forward their form to the Finance Department Internet banking as simple as adding Graybar Canada as a payee. Customers need only to input their Graybar Canada Account No. and monies to be paid esales Graybar Canada customers are taking advantage of our esales online order entry system. Some benefits they experience daily are: Access from anywhere with an internet connection Real-time inventory checks Real-time customer specific pricing Real-time order status Reduce operating costs Reduce total acquisition costs Speed up business cycles Increase productivity Leasing Options Through our partnership with National Leasing, we are able to offer a variety of lease options for various projects and materials. 7

8 Branch Locations GRAYBAR CANADA CORPORATE HEAD OFFICE P.O. Box 9078, Station A 3600 Joseph Howe Drive Halifax, NS B3K 5M7 Tel: (902) Fax: (902) ATLANTIC CANADA Atlantic Regional Office 260 Brownlow Avenue Dartmouth, NS B3B 1V9 Tel: (902) Fax: (902) NOVA SCOTIA Bridgewater P.O. Box Logan Road Bridgewater, NS B4V 2W9 Tel: (902) Fax: (902) Dartmouth 260 Brownlow Avenue Dartmouth, NS B3B 1V9 Tel: (902) Fax: (902) Halifax P.O. Box 9078, Station A 3600 Joseph Howe Drive Halifax, NS B3K 5M7 Tel: (902) Fax: (902) Kentville 9 Roscoe Drive Kentville, NS B4N 3V7 Tel: (902) Fax: (902) New Glasgow P.O. Box Terra Cotta Drive New Glasgow, NS B2H 5G2 Tel: (902) Fax: (902) Sydney P.O. Box Upper Prince Street Sydney, NS B1P 5P6 Tel: (902) Fax: (902) Truro 45 Polymer Road Truro, NS B2N 6T8 Tel: (902) Fax: (902) Yarmouth P.O. Box Industry Avenue Yarmouth, NS B5A 4B2 Tel: (902) Fax: (902) NEW BRUNSWICK Bathurst 1765 Connolly Avenue Bathurst, NB E2A 4W7 Tel: (506) Fax: (506) Florenceville Civic #: 9124 Route 130 Florenceville, NB E7L 1Y9 Tel: (506) Fax: (506) Fredericton P.O. Box 396, Station A 668 Prospect Street Fredericton, NB E3B 4Z9 Tel: (506) Fax: (506) Moncton 385 Edinburgh Drive Moncton, NB E1E 2L2 Tel: (506) Fax: (506) Saint John P.O. Box Charlotte Street Saint John, NB E2L 3V9 Tel: (506) Fax: (506) PRINCE EDWARD ISLAND Charlottetown 13 Walker Drive Charlottetown, PE C1A 8S5 Tel: (902) Fax: (902) NEWFOUNDLAND & LABRADOR Corner Brook P.O. Box O Connell Drive Corner Brook, NL A2H 6G7 Tel: (709) Fax: (709) Grand Falls P.O. Box Bayley Street Grand Falls-Windsor, NL A2A 2J8 Tel: (709) Fax: (709) St. John s P.O. Box 8626, Station A 47 Pippy Place St. John s, NL A1B 3T1 Tel: (709) Fax: (709) Wabush P.O. Box First Street Wabush, NL A0R 1B0 Tel: (709) Fax: (709) CENTRAL CANADA Central Regional Office PO Box Hayward Avenue Kitchener, ON N2C 2E4 Tel: (519) Fax: (519) Guelph 494 Massey Road Guelph, ON N1K 1B4 Tel: (519) Fax: (519) Hamilton 85 Morley Street Hamilton, ON L8H 3R8 Tel: (905) Fax: (905) Kitchener 130 Hayward Avenue Kitchener, ON N2C 2E4 Tel: (519) Fax: (519) Markham 2750 John Street Markham, ON L3R 2W4 Tel: (905) Fax: (905) Mississauga 5895 Whittle Road Mississauga, ON L4Z 2H4 Tel: (905) Fax: (905) Niagara Falls 7000 Kinsmen Court Niagara Falls, ON L2E 6S5 Tel: (905) Fax: (905) Ottawa 1730 Bantree Street, Unit 2 Ottawa, ON K1B 3W4 Tel (613) Fax (613) Sudbury 2354 Maley Drive, Unit 103 Garson, ON P3L 1P7 Tel (705) Fax (705) Windsor 2760 Deziel Drive Windsor, ON N8W 5H8 Tel: (519) Fax: (519) WESTERN CANADA Western Regional Office th Avenue NE, Unit 105 Calgary, AB T3J 5M9 Tel: (403) Fax: (403) Calgary th Avenue NE, Unit 105 Calgary, AB T3J 5M9 Tel: (403) Fax: (403) Edmonton #100, Street Edmonton, AB T5S 1L3 Tel: (780) Fax: (780) Vancouver Unit 115, 6741 Cariboo Road Burnaby BC V3N 4A3 Tel: (604) Fax: (604) GRAYBAR info@graybarcanada.com 8